Division or Field Office: Office of Experience & Customer Service Customer Service Dept Work from: Corporate Office in Erie, PA Salary Range: $44,936.00-$71,781.00* salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Under close supervision, uses various platforms to actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer possible solutions by using knowledge of company products, services, and policies to assist customers with, inquiries, complaints, or problems.
This position is based out of our Corporate Office in Erie, PA.
Duties and Responsibilities
Utilize various platforms to respond to inquiries from customers.
Applies a working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision.
Resolves issues within scope of authority, escalates to appropriate area/person of authority as determined by company/department policy and procedure.
In accordance with ERIE policy and procedures, and within scope of authority manages and services office account books of business.
Applies proficient knowledge of ERIE systems and products by responding to callers concerns for all lines of business. Makes billing arrangements, corrects errors (accounting, underwriting and policy issues) with resolution and documents accordingly within scope of authority and guidelines provided.
Attends appropriate training and informational meetings to learn and maintains a working knowledge of ERIE policies, procedures and processing systems, as well as industry knowledge and applicable licensure.
Trains and mentors less experienced staff, and acts as subject matter expert (SME) for department and projects, as applicable.
The first five duties listed are the functions identified as essential to the job. Essential Functions are those job duties that must be performed for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities
Detail Orientation
Values Diversity
Nimble Learning
Self-Development
Collaborates
Job-Specific Knowledge
Customer Focus
Cultivates Innovation
Optimizes Work Processes (IC)
Instills Trust
Ensures Accountability
Decision Quality
Qualifications
Minimum Educational and Experience Requirements
Bachelor's degree required; or
Associate degree and two years' experience in a call center, customer service, Insurance operations, or relevant experience required or
High School Diploma or GED and four years' experience in a call center, customer service, Insurance operations, or relevant experience required.
Additional Experience
Knowledge of billing practices and procedures preferred.
Demonstrated ability to type a minimum of 28 words per minute preferred.
Proficiency with word processing and spreadsheet software and required.
Must be able to work a schedule commensurate with department hours.
Follows ERIE's holiday schedule.
Designations and/or Licenses
License in Property and Casualty insurance and/or licenses based on changing compliance requirements required, as applicable.
Preferred courses or designations:
General Insurance (INS 21, 22, 23)
AIS (Associate in Insurance Services)
Physical Requirements
Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Occasional (
Driving; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Occasional (
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Climbing/accessing heights; Rarely
Nearest Major Market: Erie
$44.9k-71.8k yearly 4d ago
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AP Team Lead
Wal-Mart 4.6
Account specialist job in Erie, PA
You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.
The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea!
It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
$76k-91k yearly est. 17d ago
All Position - Sales, Customer Retentions, Delivery Specialists
Arona Home Essentials 3.8
Account specialist job in Dunkirk, NY
Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a "Yes!", then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
* How would you like to have Sundays off? Yes, every Sunday we are closed!
* Paid time off including vacation, personal days, and holidays
* Medical, Dental, Vision, Short Term Disability
* Company paid Long-Term Disability and Life Insurance
* Employee Assistance Plan
* 401k Plan with a company match
* Bonus & commission opportunities paid monthly!
* Ongoing training and development
* A family friendly work environment
* Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
* Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
* Must have a valid state driver's license and safe driving record
* Must be 18 years of age or older
* Bi-lingual is a PLUS!
Physical Requirements
* Positions routinely require lifting, loading, and "dollying" merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
$33k-38k yearly est. 43d ago
Account Representative
Matt Barczyk Agency-Allstate
Account specialist job in Erie, PA
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the career for you!
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
People-oriented
Detail oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment
$32k-49k yearly est. 11d ago
Account Representative - State Farm Agent Team Member
Jeremy Borrero-State Farm Agent
Account specialist job in Erie, PA
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview
State Farm Insurance Agent located in Erie, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jeremy Borrero - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Group Life Insurance Benefits
Salary plus commission/bonus
Health benefits
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Self-motivated
Ability to work in a team environment
Ability to multi-task
Knowledge of life products
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$32k-49k yearly est. 18d ago
Account Representative
Michael Walling-Allstate Insurance Agent
Account specialist job in Erie, PA
Job DescriptionBenefits/Perks:
Paid time off (vacation and/or sick days)
Growth potential
Salary plus commission/bonus
Simple IRA
Health benefits
Flexible hours
Hiring bonus
Company Overview:
A leading provider in the insurance industry is seeking dynamic and results-driven individuals to join our team as Insurance Account Representatives. With a commitment to excellence and a focus on customer satisfaction, we provide a supportive and collaborative work environment that empowers our employees to achieve their full potential.
Position Overview:
As an Insurance Account Representative, you will play a crucial role in promoting and selling our comprehensive range of insurance products to prospective clients. This is a challenging yet rewarding opportunity for individuals who are passionate about helping others protect their assets and achieve financial security. Your primary responsibilities will include:
Building and maintaining strong relationships with clients to understand their insurance needs.
Educating clients on various insurance products and coverage options.
Providing exceptional customer service to clients throughout the sales process and beyond.
Staying updated on industry trends, products, and regulations to offer informed advice to clients.
Requirements:
Exceptional communication skills - written, verbal, and listening
Goal oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment
If you are a motivated and results-driven individual with a passion for helping others, we invite you to apply for this exciting opportunity.
$32k-49k yearly est. 27d ago
AR/AP Supervisor
Truck-Lite Company, LLC 4.6
Account specialist job in Erie, PA
About Truck-Lite At Truck-Lite Co., LLC, a Clarience Technologies company, we are driven by our C.L.E.A.R. Principles: * Curiosity - Look for a better way as a solutions-oriented problem solver * Leadership - Take ownership and be the catalyst of change
* Enthusiasm - Be motivated and passionate about your work
* Accountability - Deliver on commitments and act with integrity
* Respect - Be present, listen, and engage with inclusive, open, honest, and direct communication
Essential Job Functions
With or without reasonable accommodation, the successful candidate will:
* Manage accounts receivable and accounts payable departments:
o Ensure billings and receivables are correctly processed in a timely manner
including timely cash application.
o Participate in the Customer and Vendor set-up and maintenance processes in JDE.
o Liaise with customers on collections.
o Liaise with vendors to resolve discrepancies or arrange payments.
o Address and correct any discrepancies in accounts or billings.
* Supervise two AR Analysts and two AP Analysts. Train, develop, and appraise employee
performance while developing staff to ensure growth within existing roles and development of
strength for future roles within the Company.
* Oversee and manage general accounting functions, including but not limited to cash, accounts
receivable, debt.
* Provide and/or facilitate accurate reports and analysis on financial data and metrics such as cash
forecasting, past due customers, accounts receivable and accounts payable aging and reports of
other debits and credits associated to either area.
* Assist month-end close and complete general ledger account reconciliations (Cash, accounts
receivable, etc.).
* Work with external auditors during US GAAP audit.
* Perform ad-hoc analysis, reporting, and projects as requested.
* Position requires compliance with the Technology Control Plan and the Federal Export Control
Policy established for the Corporation.
Qualifications
* Associate or bachelor's degree in accounting, business, or finance, are preferred.
* 5 or more years of related experience.
* Excellent interpersonal skills and attention to detail.
Accounts Receivable/Accounts Payable Supervisor
* Excellent time management skills with a proven ability to meet deadlines.
* Strong analytical and problem-solving skills
* Strong supervisory and leadership skills.
* Thorough understanding of policies and procedures used in accounts receivable, billing,
payables.
* Proficient with Microsoft Office Suite.
* Proficiency with J.D. Edwards or another enterprise resource planning platform is a must.
* Other preferences: FCCS, AP Express, ARCS, Power BI, Reports Now
Equal Opportunity & Accessibility
Truck-Lite Co., LLC. is an Equal Opportunity Employer, committed to a culturally diverse workforce. We
do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status.
Reasonable Accommodation Statement
If you require reasonable accommodation to complete any part of the application process or to perform
essential job functions, please contact Cindy Franklin, Human Resources Manager at *********************** or ************. We are committed to ensuring equal access and opportunity for all
applicants.
Additional Information
Due to ITAR and EAR regulations, all candidates must be classified as a "U.S. Person," which includes U.S.
citizens, permanent legal residents (green card holders), or protected individuals (refugee/asylum
status).
$49k-63k yearly est. Easy Apply 12d ago
Company and LP Teams $5,000.00 Bonus
Transco Lines 3.8
Account specialist job in Erie, PA
NOW HIRING CLASS A Team Drivers to drive DEDICATED Santa Fe Springs, CA - New Columbia, PA - Lakewood, NY - Denton, TX - Irving, TX - Phoenix, AZ Apply Now!
Great Pay: $3,432 Week to the truck!
$5,000 Sign on Bonus!
No Touch Freight!
Weekly Home Time
Fully Loaded Trucks for Team comfort!
Free in Cab Wi-Fi
Referral Bonus
Paid Vacation
Benefits package
Weekly pay - Direct Deposit!
Pet Policy
Lease Purchase Available!
No Money Down! No Credit Needed
Own your truck in as little as 3 years!
Rates up to $1.19/mi + FSC
Don't wait APPLY TODAY!
Current valid CDL Class A
Minimum 23 years of age (21 with prior military)
Minimum 6 months tractor trailer experience in the past 12 months or 12+ months experience in the past 2 years
Must Meet FMCSA/DOT Driver Regulations
$60k-78k yearly est. 60d+ ago
Billing Associate
Community Health Net 4.5
Account specialist job in Erie, PA
The Billing Associate will support all billing and credentialing activities. They will coordinate and communicate with numerous parties (internal and external) including but not limited to patients, third-party payers, clinical teams, patient support staff, finance and Community Health Net's third-party billing/ credentialing team.
Duties and Responsibilities
• Assists with patient entry and obtaining accurate data for processing claims on a timely basis.
• Provides follow-up on encounter completion and provider tasking.
• Supports all billing activities including coordination with the billing/ credentialing team on deposits, patient receipts, claim processing, encounter, and third-party payer information.
• Supports all credentialing activities including coordination with the billing/ credentialing team and completion of necessary credentialing information for the third-party payers.
• Provides patient support services in accordance with best practices and in support of CHN's mission.
• Identifies outstanding denial/ payer issues and coordinates resolution with appropriate parties.
• Provides follow-up on outstanding accounts receivable and collection duties as necessary.
• Participation in recurring meetings with the billing/ credentialing team, including coordination and resolution of outstanding items.
• Coordinates reporting needs for the billing/ credentialing team and other parties as necessary.
• Supports the reporting and reconciliation of the Medicare credit balances and the DHS wraparound reports.
• Provides productivity data and reporting as requested.
• Use computers for various applications, such as database management, word and spreadsheet processing.
• Collaborates with operational/ clinical staff on training as necessary on various topics including but not limited to registration/ demographics, encounter completion, Sliding Fee Discount Program, Migrant Farmworker program, Ryan White and Healthcare for Homeless billing.
• Provides coverage for other Finance duties as necessary.
• Perform other job duties as assigned.
Requirements/Qualifications
High school diploma (or GED equivalent) with two (2) years applicable experience or Associate/ Bachelor's degree.
Certification in Billing and Coding preferred.
Knowledge of word processing and spreadsheet software (i.e. Microsoft Office).
Demonstrated ability to create reports and spreadsheets.
Demonstrated ability to respond to inquiries in a tactful and courteous manner.
Demonstrated ability to perform duties independently with minimal supervision and to exercise proper judgment.
Understanding of clinical terminology is required.
$29k-36k yearly est. Auto-Apply 60d+ ago
Account Representative - State Farm Agent Team Member
Keith Strain-State Farm Agent
Account specialist job in Cambridge Springs, PA
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As an Account Representative for Keith Strain State Farm, you are vital to our daily business operations and our customers success. You grow our agency through meaningful customer relationships and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant insurance products and services, including property & casualty, life, and health insurance.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team in this production-based role offering a competitive base salary plus commission, with income expectations of $45,000 - $75,000 annually.
RESPONSIBILITIES:
Provide information about State Farm insurance products and services, including property & casualty and life & health coverage.
Assist customers with policy applications.
Handle customer inquiries and provide timely, professional responses.
Maintain accurate and up-to-date records of customer interactions and transactions.
Meet or exceed sales and production goals through proactive marketing and relationship-building.
Collaborate with agency departments to ensure seamless service delivery.
QUALIFICATIONS:
Must hold or have the ability to obtain Property & Casualty and Life & Health insurance licenses (license reimbursement available after 90 days of employment).
Strong communication and interpersonal skills to build rapport with customers.
Detail-oriented with excellent organizational and multitasking abilities.
Self-motivated and goal-driven with the ability to work independently and as part of a team.
High school diploma or equivalent required; further education a plus.
$45k-75k yearly 18d ago
Account Representative - State Farm Agent Team Member
Brandon Fresch-State Farm Agent
Account specialist job in McKean, PA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development
Vision insurance
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
People-oriented
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$32k-48k yearly est. 15d ago
Long Term Care Account Specialist - Erie PA
Neurocrine Biosciences 4.7
Account specialist job in Erie, PA
Who We Are:
At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.
What We Do:
Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (
*in collaboration with AbbVie
)
About the Role:The Long-Term Care (LTC) AccountSpecialist is responsible for driving education, access, and adoption of Neurocrine products within post-acute and long-term care settings. This role requires advanced account management capabilities to influence multiple stakeholders across a coordinated, multi-step process that often spans extended timelines between order and fulfillment.
The LTC AccountSpecialist must connect and align external prescribers, internal facility stakeholders, and LTC pharmacies to successfully navigate clinical, regulatory, and reimbursement barriers. This requires a consultative, strategic, and highly coordinated approach to achieve “drug on cart” and sustained resident therapy. Additionally, this role demands a deep understanding of CMS regulations, payer mix dynamics, and facility-level operational processes, balancing clinical education with compliance and reimbursement considerations.
_
Your Contributions (include, but are not limited to):
Creates product acceptance and manages sales and product growth through education opportunities in targeted accounts
Effectively executes sales force strategies and marketing plans to meet or exceed sales objectives through face-to-face and/or virtual communications via in-office visits, in-service presentations and speaker programs
Creates and implements successful strategies to further penetrate and segment the psychiatric and movement disorder marketplace, consisting, where applicable, of Psychiatrists, Neurologists, Community Mental Health Clinics (CMHC) and Long Term Care (LTC)
Effectively uses promotional resources and budget
Establishes and maintains excellent communication and sound working relationships with co-workers and cross-functional partners, including managed care, Medical Science Liaisons, and medical communications
Demonstrates honesty and integrity while modeling behaviors consistent with company standards, values and corporate compliance policies
Identifies territory-specific opportunities and barriers to ensure product and company success
Develops local Opinion Leader relationships to achieve aligned objectives
Performs all responsibilities following the highest ethical standards, including FDA guidelines and best practices for the pharmaceutical/biotech industry
Effectively utilizes account selling strategies to achieve goals through building relationships with and meeting the needs of all members of the patients' care team (Pharm D, MD/NP/PA, LPN/RN)
Manages relationships with important customers, including key opinion leaders, local professional groups and advocacy groups, long-term care facilities, local and regional payers, and pharmacies
Other duties as assigned
Requirements:
BS/BA degree in science or related field and 4+ years of commercial pharma/biotech or related experience, including 3+ years of specialty pharmaceutical or LTC, Psychology, or Neurology sales experience is highly desired. Long Term Care or specialty pharmacy distribution experience is strongly preferred. Psychiatry, neurology or antipsychotic experience strongly preferred. Experience with business systems, salesforce automation platforms, and other business intelligence tools (e.g., Salesforce.com, Oracle database, SAP, Business Objects, COGNOS, QlikView, Veeva, etc.) OR
Master's degree in science or related field and 2+ years of similar experience noted above
Strong sales and account management skills with solid business acumen and exceptional communication (verbal and written)
Proven record of sales performance and goal achievement, including recognition or ranking awards in specialty pharma or biotech
Demonstrated success launching products in complex, competitive markets
Deep understanding of healthcare regulatory and compliance environments
Entrepreneurial mindset and experience in dynamic or start-up settings
Proficient in business systems and CRM tools (e.g., Salesforce, Veeva, Oracle, SAP, QlikView)
Must reside within assigned territory and possess a valid driver's license with a clean record
Results-driven, accountable professional who:
Thrives in ownership-driven, ethical environments
Excels in navigating complex accounts and diverse care settings
Effectively supports pull-through amid varied payer and fulfillment requirements
Challenges the status quo with curiosity and initiative
Derives satisfaction from purposeful, patient-centered work
Strategic Account Management & Sales Execution
Develop and implement detailed account plans for assigned facilities
Build strong relationships with key external (prescribers, consultants) and internal (administrators, DONs, MDS coordinators) stakeholders
Lead disease state and product education initiatives to drive appropriate resident identification and treatment
Coordinate alignment across facilities, prescribers, and pharmacies to ensure timely therapy initiation and continuation
Execute a consultative sales process involving multiple stakeholders and extended timelines
Market & Regulatory Expertise
Navigate CMS regulations, Psychotropic Stewardship, and survey processes impacting prescribing behavior
Understand reimbursement structures (Medicare, Medicaid, Managed Care) and their influence on therapy access
Collaborate with Market Access to address payer and fulfillment barriers
Cross-Functional Collaboration
Partner with Marketing, Medical Affairs, and Market Access to tailor account-specific solutions
Align with field partners to ensure consistent messaging and execution across the LTC ecosystem
Represent Neurocrine with professionalism, integrity, and a commitment to improving patient outcomes
Required Knowledge & Skills
Proven ability to engage and align multiple decision-makers across complex healthcare environments
Strong grasp of LTC operations, pharmacy models, and post-acute reimbursement
Consultative selling expertise with strong communication, negotiation, and problem-solving abilities
Skilled in project management and multitasking across complex initiatives
Proficiency with CRM and analytics tools (Veeva, Salesforce, IQVIA)
Preferred Experience
Sales experience in long-term care, institutional, or organized customer settings
Background in neurology, psychiatry, or movement disorders
Familiarity with CoverMyMeds and LTC pharmacy fulfillment
Knowledge of CMS guidelines affecting psychotropic medication use in skilled nursing facilities
Neurocrine Biosciences is an EEO/Disability/Vets employer.
We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.
_
The annual base salary we reasonably expect to pay is $123,100.00-$168,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position is eligible participate in the Company's quarterly incentive compensation plan, which provides the opportunity to earn additional compensation based on individual performance results. This position is also eligible to participate in our equity based long term incentive program.
Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.
$48k-63k yearly est. Auto-Apply 37d ago
Customer Relations Specialist
Valvoline 4.2
Account specialist job in Dunkirk, NY
**Geared for the Driven** At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
**What you'll do**
As a Customer Relations Specialist, you are often the first face our customers see and the voice between customers and technicians. This is the perfect part-time position for those with busy lives or just want to make a little extra income. The best part is you'll have a flexible schedule and never have to work late nights - all while working with our friendly team.
+ Deliver a positive first impression to each guest with a warm, friendly greeting
+ Adhere to all company policies and SuperPro 10 procedures
+ Perform basic vehicle maintenance checks
+ Assist technicians by visually verifying and performing call-outs to ensure all necessary services have been performed correctly
+ Maintaining a clean and safe workplace
**How you'll succeed**
+ You are friendly and willing to work as part of customer-focused team
+ Have effective interpersonal, oral communication skills
+ A willingness to learn and work efficiently
+ Ability to occasionally lift up to 50 pounds
+ Be able to stand for extended periods of time and climb stairs
+ Have full mobility and are able to twist, stoop and bend
+ Access to reliable transportation
**Benefits include:**
+ Competitive pay starting at $16.50 to $17.50 per hour
+ Flexible work schedule
+ On-the-job training
+ Paid weekly
+ Company provided uniforms and tools
+ No late evenings
+ We promote from within - a commitment we are passionate about
+ Tuition assistance program*
+ Paid time off and holidays*
_*Terms and conditions apply, and benefits may differ depending on location_
Buffalo Lube Associates, LP _is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._
_The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email_ _****************************_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
$16.5-17.5 hourly 60d+ ago
Billing Specialist
Community Care Ambulance Network 4.1
Account specialist job in Ashtabula, OH
DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change.
Billing Specialist
Answers incoming phone calls
Ensure accuracy of demographic information
Verify insurance coverage
Perform Wheel Chair Billing
Ambulance Coding
Enter charges
Complete understanding of all Insurance Carriers
Understand Medical Necessity
Communication to facilities for additional information that is needed for billing
Medical Certification Follow-up
Work claim edits
Process Credit Card Payments
Other duties as assigned
Over-time as requested by management
QUALIFICATIONS:
2 years medical billing experience
Microsoft Office - Basic
Good problem solving abilities
Excellent communication skills both verbal and written
Excellent customer service skills
Ability to work independently or as team
Work swiftly - fast paced environment
Possess strong organizational skills
Demonstrate a strong work ethic
Ability to meet both productivity and quality department standards
INTERPERSONAL REQUIREMENTS
Maintain social, ethical and organizational norms.
Achieve accomplishment of all task details, no matter how small.
Maintain good personal motivation as well as a motivational peer to co-workers.
Must have a sense of urgency for all work performed.
Ability to work under the pressure of meeting strict deadlines.
Excellent interpersonal and communication skills.
Maintain work professionalism at all times especially as it pertains to co-workers and customers
WORK ENVIORMENT
Office setting
Occasional lifting up to 10 pounds
Long periods of sitting
Moderate noise
Qualifications
All applicants must be 18 years of age or over and possess a high school diploma or GED.
Medical terminology is not required but preferred.
All are subject to a background record and fingerprint check and must successfully complete a drug and alcohol screening (at the expense of CCA).
Six (6) months clerical experience with knowledge of accounts receivable in the medical field required. Good math, written and oral communication skills with the ability to work independently is also required.
$32k-45k yearly est. 16d ago
Installer Service Specialist
O'Reilly Auto Parts 4.3
Account specialist job in Dunkirk, NY
Compensation Pay Range: $15.50 - $21.50 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Work with installers/professional customers to develop sales relationships.
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensures customers' new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
Assist on front counter as needed and, on the retail counter as needed.
Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
Assist with customer labor claims, making sure they are processed quickly and efficiently.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong background in mechanics.
Above average communication skills.
Desired:
Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
* Competitive Wages & Paid Time Off
* Stock Purchase Plan & 401k with Employer Contributions Starting Day One
* Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
* Team Member Health/Wellbeing Programs
* Tuition Educational Assistance Programs
* Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: ******************* or call ************** option 1, and provide your requested accommodation, and position details.
$15.5-21.5 hourly 48d ago
Account Representative - State Farm Agent Team Member
Tracie Brown-State Farm Agent
Account specialist job in Ashtabula, OH
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
ROLE DESCRIPTION: As Team Member for Tracie Brown State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
$28k-43k yearly est. 22d ago
Account Associate - State Farm Agent Team Member
Michael Dill-State Farm Agent
Account specialist job in Utica, PA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Licensing paid by Agent
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$39k-58k yearly est. 29d ago
Accounts Payable Associate
TCC Health
Account specialist job in Dunkirk, NY
Department: Accounts Payable
Reporting Manager: Director of Finance
Position Status: Full time
FLSA Level: Varies
Revised: 04/03/2025
Supervisory Responsibilities:
None
Essential Functions/Responsibilities of the Position:
Receives and verifies expense reports; reconciles expense and other financial reports with account
balances and other office records.
Facilitate payment of vendors, which may include verification of federal ID numbers, reviewing
purchase orders, and resolving discrepancies.
Verification of non-excluded entity or individual
Ensures outstanding obligations are credited upon payment, identifies discount opportunities, and
issues purchase order amendments or stop-payment orders as needed.
Assists with accounting records and ledgers by reconciling monthly statements and transactions.
Facilitates adjusting journal entries
General journal entries
Enter accruing entries as required
Monthly reconciliation and closing entries
Work well with other departments as you help solve problems or answer questions
Remove sales tax from orders and other items
Other related duties as assigned by Director or CFO
Position Qualifications:
EDUCATION:
Associates' or Bachelor's degree in accounting
EXPERIENCE (Years & Certifications):
2 Plus years accounting experience preferred
Certified Accounts Payable Professional (CAPP) certification preferred.
SKILLS:
Must be reliable and extremely trustworthy.
Must be proficient in Microsoft Office Suite or related programs.
Must be able to learn other accounting software systems.
Excellent organizational skills and attention to detail.
Ability to maintain confidential and meticulous records.
Position Requirements and Working Conditions:
Physical Activities
Frequency
(N) Never - 0%, (O) Occasionally - 50% or (C) Constantly - 100%
Ascending or descending stairs and the like.
Remaining in a stationary position, often standing or sitting for prolonged periods.
Moving about to accomplish tasks.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Travel to meet with various stakeholders
Assess risk, detect risk factors for site safety purposes through being aware of surrounding environment, individuals, noises, observations, etc.
Environmental Conditions
Frequency
(N) Never - 0%, (O) Occasionally - 50% or (C) Constantly - 100%
Low temperatures.
High temperatures.
Outdoor elements such as precipitation and wind.
Noisy environments.
Hazardous conditions.
Poor ventilation.
Small and/or enclosed spaces.
Adverse environmental conditions expected.
Physical Demands
Frequency
(N) Never - 0%, (O) Occasionally - 50% or (C) Constantly - 100%
Sedentary work that primarily involves sitting/standing.
Constantly
Light work that includes moving objects up to 20 pounds.
Medium work that includes moving objects up to 50 pounds.
Heavy work that includes moving objects up to 100 pounds or more.
Never
EEO Statement
The Chautauqua Center is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.
Acknowledgement
I have read the attached for the position of x at The Chautauqua Center. I fully understand the . I can perform the essential functions and meet the job requirements of the position. I also understand that The Chautauqua Center may revise this at any time as business needs dictate. I realize that the job description is not intended to be an exhaustive listing of all the functions of the job, nor is it to limit The Chautauqua Center's right to assign other functions to an employee in this position.
$37k-49k yearly est. 28d ago
Billing & AR Follow Up Specialist
Ashtabula County Medical Center 4.3
Account specialist job in Ashtabula, OH
Billing/Follow-up Specialist * Prepare and submit clean claims to various insurance companies either electronically or by paper. Answer questions from patients, clerical staff and insurance companies regarding claims. Diligently follow up on claims to ensure proper processing. Knowledge of medical billing/collection practices required. Knowledge of computer programs required. Ability to multitask, be well organized and detail oriented.
Minimum Qualifications
Required Licensure or Certification
* None required.
Required Length and Type of Experience
* Minimum 1 year of billing experience, preferably in a pharmacy retail setting.
Education, Knowledge, Skills and Abilities
* High school graduate or equivalent.
* Poses computer system knowledge.
* Knowledge of healthcare patient accounting and healthcare insurance coverage.
* Confidential and good communication skills, both verbal and written.
* Proper use of standard office equipment.
Required Physical and Environmental Demands
* Ability to sit for extended periods of time. Manual dexterity to use a PC for extended periods of time.
Responsibilities
* Timely and accurately submit clean claims to insurance companies.
* Maintain an understanding of third-party billing regulations and contract filing demands.
* Identifies problem accounts with third party payors; investigates, corrects errors and submit claims.
* Responsible for resolving outstanding and unpaid and/or unprocessed claims.
* Review accounts on a regular basis to insure timely filing and payment timeframes are not missed.
* Responsible for resolving outstanding claims by multiple avenues. (ie. phone calls, reviewing third party websites, or sending and receiving correspondence.)
* Utilize A/R reports and EOBs to identify and resolve outstanding third-party claims.
* Carry out job duties in full compliance with ACMC's Corporate Compliance Program and Code of Conduct.
* Perform other duties as assigned by management.
$30k-37k yearly est. 60d+ ago
All Position - Sales, Customer Retentions, Delivery Specialists
Arona Home Essentials 3.8
Account specialist job in Dunkirk, NY
Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
· How would you like to have Sundays off? Yes, every Sunday we are closed!
· Paid time off including vacation, personal days, and holidays
· Medical, Dental, Vision, Short Term Disability
· Company paid Long-Term Disability and Life Insurance
· Employee Assistance Plan
· 401k Plan with a company match
· Bonus & commission opportunities paid monthly!
· Ongoing training and development
· A family friendly work environment
· Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
· Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
· Must have a valid state driver's license and safe driving record
· Must be 18 years of age or older
· Bi-lingual is a PLUS!
Physical Requirements
· Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
How much does an account specialist earn in Erie, PA?
The average account specialist in Erie, PA earns between $29,000 and $73,000 annually. This compares to the national average account specialist range of $28,000 to $62,000.
Average account specialist salary in Erie, PA
$46,000
What are the biggest employers of Account Specialists in Erie, PA?
The biggest employers of Account Specialists in Erie, PA are: