Duration:06 Months Start:11/03/2025 As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools.
Essential Functions
Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s).
Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned.
May refer more complex calls to appropriate team members.
Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. Provides general office support.
May perform data entry into database within specified timeframes. Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction.
Works as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.
Performs miscellaneous duties as assigned.
Requirements
High school diploma and/or equivalent; 1 - 2 years' experience working in a customer service environment.
Demonstrated experience working in a fast-paced and deadline driven environment.
Excellent verbal and written communication skills.
Intermediate PC skills.
Proficiency in all Microsoft Office products.
Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute.
Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.
Call center experience preferred.
Health care or insurance experience preferred.
Certified Medical Assistant designation preferred.
Bilingual skills preferred.
About Accede:
Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation.
From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit.
We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
#IND123
$31k-47k yearly est. 2d ago
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Client Service Specialist- Employee Benefits
Arthur J. Gallagher & Company 3.9
Account specialist job in West Des Moines, IA
Client Support Leads meetings with clients, including meetings at client locations. Responsible for providing comprehensive client support and acts as main client contact for book of business. Effectively manages difficult client communications inclu Client Service, Benefits, Specialist, Employee, Client Support, Account Manager, Retail
$31k-40k yearly est. 2d ago
RPS Client Service Specialist
Old National Bank 4.4
Account specialist job in Davenport, IA
Category/Function Trust/Wealth Management Type Regular Full-Time Requisition ID 2025-18578 Workplace Type On Site
Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are seeking a RPS Service Specialist that will be responsible for providing support to RPS team members and clients as a member of the Retirement Plan Services Product & Operations team. This role will have client-facing responsibilities in addition to being a key member of the product team to create scalability within the operational aspects of managing our advisory clients. This role is an integral part of the department's success in delivering a best in case experience to our clients.
Salary Range
The salary range for this position is $18.25/hr. - $29.75/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities:
Assist the RPS team with day-to-day servicing of our advisory clients
Assist in preparation of fee benchmarking & investment reports
Assist in the preparation of client materials
Liaison between Sales, Relationship Managers, and the client during new client onboarding
Assist with preparing education materials to use for group and participant meetings
RPS Account Maintenance:
Ensure client information is set up on systems (Salesforce, RPAG) and reviewed periodically for accuracy and updates
Track and provide reports to RPS team members to ensure components of our Fiduciary Lifecycle Program are delivered in the expected timeframe.
Coordinate with recordkeepers if there are changes to the account or agreements (for example, investment lineup changes, fee changes, etc)
Product Management
Coordinate components on identified project initiatives, including documentation of decisions, timelines, implementation, and training.
Partner with team members and other business areas to deliver on company objectives to grow the retirement plan services business.
Perform other job-related duties and special projects as the need arises.
Provide administrative support to RPS key personnel.
Key Competencies for Position:
Detail Oriented
Self-starter with ability to prioritize work
Accountability
Strong administrative/organizational skills
Relationship building and collaboration - interpersonal skills
Qualifications and Education Requirements
Years of Experience: 3+ years retirement industry experience
Adept at utilizing Microsoft Office products, including Excel, Word, and PowerPoint.
Proficient communication skills used for both internal and external clients
Strong analysis and decision-making skills
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
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If you're qualified for a position but need additional help with the application because of a disability, please email (This email will respond to accommodation requests only.)
$18.3 hourly 3d ago
Senior Ultrasound Clinical Account Specialist - Cardiac Sonographer - ( Omaha; Lincoln NE - Des Moines; Waterloo, Cedar Rapids, Iowa City, IA; South Dakota) Johnson and Johnson MedTech, Electrophysiology
8427-Janssen Cilag Manufacturing Legal Entity
Account specialist job in Iowa
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
MedTech Sales
Job Sub Function:
Technical Sales - MedTech (Commission)
Job Category:
Professional
All Job Posting Locations:
Iowa (Any City), Nebraska (Any City), South Dakota (Any City)
Job Description:
About Cardiovascular
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech
The Senior Ultrasound Clinical AccountSpecialist (ULS CAS) is accountable to provide technical and clinical product support to health care providers including Electrophysiology (EP) physicians, Interventional Cardiologists (IC) and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems - with an emphasis on the AcuNavâ„¢ and SOUNDSTARâ„¢ catheters - to enable practitioners to perform advanced cardiac ablation and interventional procedures respectively.
The CAS is responsible to build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company's product and technology utilization. The ULS CAS directly partners with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.
As the Senior Ultrasound Clinical AccountSpecialist, you will:
Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNavâ„¢ and SOUNDSTARâ„¢ catheters in EP and IC procedures.
Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO System and appropriate software modules including CARTOSOUND â„¢, CARTOMERGEâ„¢ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training. Shares best practices to increase value for customers.
Use consultative selling techniques to identify potential sales opportunities within the account.
Create awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
Maximize customer case support capability through proper planning and scheduling techniques.
Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).
Drive collaboration and maintain consistent, open lines of communication with external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
Provide mentoring for new electrophysiology commercial team members as requested.
Perform other duties assigned as needed.
Required Qualifications:
A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
A minimum of 2 years of experience in clinical echocardiography lab
Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
A valid driver's license issued in the United States
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
May be required to lift up to 60 lbs.
Strongly Preferred:
Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
Maintaining at least one of the following industry certifications - CEPS (IBHRE), RCES/RCIS
Experience working with highly complex technical systems and/or working in a critical patient care setting.
Effective and timely communicator with co-workers and all levels of patient care team.
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
Problem solver who can think critically in high pressure environments.
Receptive to constructive feedback and collaborates and works well in team environment.
Able to take large amounts of data and translate information into actionable insights
Hunger for learning and building new skills
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.
At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.
Here's What You Can Expect
Application review: We'll carefully review your CV to see how your skills and experience align with the role.
Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.
Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.
Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.
At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA
Required Skills:
Preferred Skills:
Business Behavior, Customer Centricity, Customer Effort Score, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection
$52k-77k yearly est. Auto-Apply 1d ago
Client Success Renewals Specialist
Norstella
Account specialist job in Des Moines, IA
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 31d ago
Senior Specialty Account Specialist - Respiratory - Iowa City
GSK, Plc
Account specialist job in Iowa City, IA
Site Name: USA - Iowa - Iowa City Why join us? GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the of decade, as a successful, growing company where people can thrive. We are a focused biopharma company. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and advanced technologies, investing in four core therapeutic areas (Infectious Diseases, HIV, Respiratory, Immunology and Oncology). Our Ahead Together strategy means intervening early to prevent and change the course of disease, helping to protect people and support healthcare systems.
It's an exciting time in GSK as we bring outstanding people together to do work that matters and impacts the worlds health. The GSK respiratory business is one of the largest in the world, with over 50 years of investment and innovation in respiratory research for both Asthma and COPD, expanding the portfolio to meet the needs of patients. The Specialty Sales team is responsible for selling one of the respiratory portfolio cornerstones of growth now and in the future.
What we're looking for:
This role will provide you the opportunity to lead key activities, career growth, and the ability to do impactful work: Responsibilities include the following:
Key Responsibilities:
Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role
* Provide Scientific Knowledge, Business Acumen, and Customer Engagement expertise to specialist customers in support of a GSK biologic product.
* To understand the reimbursement/distribution landscape for specialist customers and identify the appropriate resources (e. g. Payer Relations Managers, HUB, headquarter approved materials) to refer customers to appropriate resource for reimbursement and distribution choices, always working within GSK guidelines and values.
* Maintain knowledge and data, which are constantly changing, with respect to severe asthma therapeutic expertise.
* Provide product educational programs/in-services to customers.
* Work within Compliance guidelines and GSK values always.
* Develop strategies and tactics to generate sales.
* Develop and implement strategies specific to each customer within an account (i.e., Allergists, Pulmonologists, nurses, PAs, business/office managers).
* Develop and maintain strong working relationships with Marketing, Payer Relations Managers (Market Access), Medical (MSLs), and other functions within GSK.
* Effectively manage allocated resources (i.e., financial).
* Provide outstanding customer service by responding to our customers' requests, inquiries and needs.
Why you?
Basic Qualifications:
* Bachelor's degree
* Ability to travel domestically as necessary, which in some territories may include overnight travel up to 30%
* Valid driver's license.
* Must be able and willing to drive or operate a vehicle - driving is an essential function of this role.
* The selected candidate will be hired at the appropriate level based on experience
* Specialty AccountSpecialist (grade 8): 5+ years of pharmaceutical/medical device experience.
* Senior Specialty AccountSpecialist (grade 7): 12+ years of pharmaceutical/medical device experience.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
* Specialty Products that utilize the Buy & Bill or Specialty pharmacy modes of distribution.
* Expertise in working with Payer Reimbursement Managers.
* Biologic/Rare Disease/Respiratory Sales experience.
* Experience selling in IDN Systems.
Ready to get Ahead of Disease TOGETHER? Apply now!
We want GSK to be a diverse, inclusive organization that attracts and retains outstanding talent, because this brings greater opportunity to create better health outcomes for the patients around the world who rely on our medicines and vaccines.
#LI-GSK
#LI-Remote
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at ************************ where you can also request a call.
Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receive
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at *********************************
$52k-77k yearly est. Auto-Apply 8d ago
Senior Specialty Account Specialist - Respiratory - Iowa City
GSK
Account specialist job in Iowa City, IA
Why join us?
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the of decade, as a successful, growing company where people can thrive. We are a focused biopharma company. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and advanced technologies, investing in four core therapeutic areas (Infectious Diseases, HIV, Respiratory, Immunology and Oncology). Our Ahead Together strategy means intervening early to prevent and change the course of disease, helping to protect people and support healthcare systems.
It's an exciting time in GSK as we bring outstanding people together to do work that matters and impacts the worlds health. The GSK respiratory business is one of the largest in the world, with over 50 years of investment and innovation in respiratory research for both Asthma and COPD, expanding the portfolio to meet the needs of patients. The Specialty Sales team is responsible for selling one of the respiratory portfolio cornerstones of growth now and in the future.
What we're looking for:
This role will provide you the opportunity to lead key activities, career growth, and the ability to do impactful work: Responsibilities include the following:
Key Responsibilities:
Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role
Provide Scientific Knowledge, Business Acumen, and Customer Engagement expertise to specialist customers in support of a GSK biologic product.
To understand the reimbursement/distribution landscape for specialist customers and identify the appropriate resources (e. g. Payer Relations Managers, HUB, headquarter approved materials) to refer customers to appropriate resource for reimbursement and distribution choices, always working within GSK guidelines and values.
Maintain knowledge and data, which are constantly changing, with respect to severe asthma therapeutic expertise.
Provide product educational programs/in-services to customers.
Work within Compliance guidelines and GSK values always.
Develop strategies and tactics to generate sales.
Develop and implement strategies specific to each customer within an account (i.e., Allergists, Pulmonologists, nurses, PAs, business/office managers).
Develop and maintain strong working relationships with Marketing, Payer Relations Managers (Market Access), Medical (MSLs), and other functions within GSK.
Effectively manage allocated resources (i.e., financial).
Provide outstanding customer service by responding to our customers' requests, inquiries and needs.
Why you?
Basic Qualifications:
Bachelor's degree
Ability to travel domestically as necessary, which in some territories may include overnight travel up to 30%
Valid driver's license.
Must be able and willing to drive or operate a vehicle - driving is an essential function of this role.
The selected candidate will be hired at the appropriate level based on experience
Specialty AccountSpecialist (grade 8): 5+ years of pharmaceutical/medical device experience.
Senior Specialty AccountSpecialist (grade 7): 12+ years of pharmaceutical/medical device experience.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
Specialty Products that utilize the Buy & Bill or Specialty pharmacy modes of distribution.
Expertise in working with Payer Reimbursement Managers.
Biologic/Rare Disease/Respiratory Sales experience.
Experience selling in IDN Systems.
Ready to get Ahead of Disease TOGETHER? Apply now!
We want GSK to be a diverse, inclusive organization that attracts and retains outstanding talent, because this brings greater opportunity to create better health outcomes for the patients around the world who rely on our medicines and vaccines.
#LI-GSK
#LI-Remote
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at ************************ where you can also request a call.
Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receive
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at *********************************
$52k-77k yearly est. Auto-Apply 7d ago
Client Relationship Specialist
Continuum Advantage
Account specialist job in Waukee, IA
Client Relationship Specialist The Client Relationship Specialist is responsible for cultivating and maintaining strong relationships with clients, partners, and stakeholders. This role focuses on fostering long-term engagement, identifying new opportunities for the company's offerings, and ensuring exceptional communication and customer service. Acting as a key liaison between the company and its clients, the Client Relationship Specialist will collaborate with internal teams to align goals and support seamless project execution while utilizing CRM tools to track and enhance client interactions. Essential Duties and Responsibilities
Develop and sustain strong, trusting relationships with clients, partners, and stakeholders through regular communication and meetings.
Recognize and pursue new business opportunities in collaboration with internal teams, aligning them with client needs and company objectives.
Provide exceptional service by addressing client concerns promptly and effectively, ensuring a high level of client satisfaction.
Work closely with internal teams to ensure effective communication, alignment of goals, and seamless execution of projects.
Develop and implement strategies for relationship building and management to achieve business objectives and drive growth.
Utilize CRM software (or similar tools) to manage, track, and analyze client relationships and interactions.
Project Management
Oversee all aspects of client management projects, including setting deadlines, assigning responsibilities, monitoring, summarizing progress of project
Ensure deliverables fall within the applicable scope and coordinate with other departments to ensure all aspects of each project are compatible.
Coordinate internal resources and third parties/vendors for the flawless execution of projects; ensure resource availability and allocation
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Manage project scope and objectives, involving all relevant stakeholders and ensuring feasibility
Develop and maintain a detailed project plan to monitor and track progress. Routinely deliver project status reports for upper management.
Develop spreadsheets, diagrams, and process maps to document needs and measure project performance using appropriate tools and techniques
Communicate project plan consistently throughout the project with clients, internal resources, and third-party vendors; report and escalate to management as needed
Manage changes to the project scope and project schedule to ensure that all projects are delivered on-time, within scope and within budget
Practice Management
Serve as the subject matter expert for the Advisor Club Program (membership); maintain accurate records of client conversations; actively and accurately utilize Projects, TMI and other applicable Myriad approved tools to document status updates to confirm a clear line of communication is maintained
Active engagement with communications and of Advisor Club
Manage onboarding process for new Advisor Club members and offboarding process for existing Advisor Club members
Complete quarterly touch point meetings with all assigned Advisor Club members
Maintain database and active prospect list of customers; follow through on proposals, sales, client engagement, and orders; manage all sales and business transactions start to finish to confirm completion, in collaboration with appropriate departments/Leadership members
Maintain up-to-date client data in the TMI system and contact database for purposes of cross sales and reporting, scheduling, fee tracking and marketing; consistently connect with clients to guarantee records are accurate
Coordinate, analyze and work in conjunction with Leadership to improve customer service offerings to aid in meeting and exceed company goals
The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply Desired Qualifications (Knowledge and Skills)
Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
3-5 years of experience in client relationship management, customer success, or account management, ideally in a business-to-business (B2B) environment.
Strong interpersonal and communication skills, with a client-focused approach.
Proficiency in CRM software and experience with project management tools.
Solid problem-solving skills with the ability to address client concerns effectively.
Strong organizational skills and ability to handle multiple projects simultaneously.
Desired Traits
Excellent organizational skills and attention to detail
Ability to build and maintain positive client relationships.
Strong attention to detail and accuracy in client documentation.
Ability to multi-task and adhere to deadlines
Passion for delivering outstanding customer service and exceeding expectations
Collaborative team player with a client-centric mindset
Ability to anticipate potential problems and develop solutions needed to resolve them
Desire to grow as an individual through continuously learning new techniques
$30k-47k yearly est. 15d ago
Project Service Billing Specialist
Tri-City Group 4.3
Account specialist job in Davenport, IA
Tri-City Group is currently seeking a Project and Service Billing Specialist for an immediate opening in Davenport, IA. The Project and Service Billing Specialist will be responsible for billing, posting, and managing account invoices on all work in progress, service and completed projects.
Responsibilities include but are not limited to:
Create invoices and supporting documentation as required to be sent directly to the customers/clients
Collaborate with Project Managers, Service Manager and Divisional Managers to resolve any job or project discrepancy in order to complete the billing functions
Build and maintain rate templates by customer within billing system
Maintain Time & Material rate templates within the billing system, with direction from Manager
Partner with customers to process billing functions according to customer specification, including, but not limited to submitting via customer billing interface systems/portals
Work with customers/clients on any issues or information needed for their ability to submit payment for services
Manage Account Statuses
Critical thinker and problem solver
Perform any additional duties as directed by Divisional Manager
Qualified candidates will have a high school diploma (or GED), 2 years of project billing experience and/or equivalent combination of education and experience. Previous experience on a construction project is preferred but not required.
Candidates must possess strong attention to detail, tact and consideration, focus on accuracy, solid communication skills, the ability to meet deadlines, self-motivation, and be organized.
All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.
$35k-40k yearly est. 60d+ ago
Phlebotomist Specialist-Client Office
Labcorp 4.5
Account specialist job in Cumming, IA
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
* QUARTERLY INCENTIVE BONUS PROGRAM
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Work Schedule:
Monday-Thursday 8:15am -5:45pm with 1 hour lunch break
Friday 8:00am-12:15pm (No Lunch Break)
The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management.
Work Location: Cumming, GA
This position does not requires you to be fully vaccinated against COVID-19.
Job Responsibilities:
* Perform blood collections by venipuncture and capillary techniques for all age groups.
* Collect specimens for drug screens, paternity tests, alcohol tests etc.
* Perform data entry of patient information in an accurate and timely manner.
* Process billing information and collect payments when required.
* Prepare all collected specimens for testing and analysis.
* Maintain patient and specimen information logs.
* Provide superior customer service to all patients.
* Administrative and clerical duties as necessary
* Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures,
* Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner,
* Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations,
* Verifying or recording identity of patient or donor and converses with patient or donor.
* Maintaining Refrigerator and Freezer temperatures.
* Maintain a safe, secure, and healthy work environment,
* Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures.
* Travel to additional sites when needed.
Job Requirements:
* High school diploma or equivalent
* Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (2 years required) Spanish Speaking preferred)
* Proven track record in providing exceptional customer service
* Strong communication skills; both written and verbal
* Ability to work independently or in a team environment
* Comfortable working under minimal supervision
* Reliable transportation required
* Flexibility to work overtime as needed
* Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
$28k-36k yearly est. Auto-Apply 50d ago
Billing Specialist
Business Office 4.3
Account specialist job in Boone, IA
We are looking for a motivated, detail-oriented individual to join our Clinic Business Office team. We offer a team approach to healthcare, competitive pay, and great benefits.
Status: Full-Time - 40 Hours per Week
Shift: Day - 8:00 a.m. to 4:30 p.m.
Days: Monday through Friday
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Life insurance
Aflac
Short-term and long-term disability coverage
Wellness program and reimbursement
Free access to Boone County Hospital's onsite fitness room
Generous PTO Accrual Plan
Iowa Public Employees Retirement System (IPERS)
Employee Assistance Program (EAP)
Onsite Cafeteria
Salary Scale: $18.10-25.27
POSITION SUMMARY:
This position will be responsible for performing billing and follow-up functions, including the investigation of payment delays, resulting from no response, denied, rejected and/or pending claims with the objective of appropriately maximizing reimbursements and ensuring that claims are paid in a timely manner. This position requires strong decision-making ability around complex claims processing workflows and requires utilization of data coming from multiple resources.
BCH POLICY STATEMENT:
It is the obligation of each employee of Boone County Hospital (BCH) to abide by and promote BCH's mission, values, Code of Conduct, Standards of Behavior, policies, procedures, and related practices. This includes policies relating to Compliance, Infection Control and Safety.
HIPAA SECURITY COMPLIANCE:
Boone County Hospital is committed to following all federal guidelines related to privacy and security. All employees will be held to the highest standard of confidentiality and will be required to annually sign an employee confidentiality agreement that outlines the rules and expectation for every BCH employee. Failure to abide by these guidelines could lead to disciplinary action including termination.
Security Access: High Incumbent has access to restricted or confidential patient information and must comply with the terms of the BCH privacy & security policies as it applies to their job.
BEHAVIORAL REQUIREMENTS:
Boone County Hospital has developed standards for behavior expectations of all employees. Please refer to the Boone County Hospital Standards of Behavior.
ESSENTIAL FUNCTIONS:
Resolve billing errors and edits to ensure all claims are filed in a timely manner
Ensure all claims are accurately transmitted daily and all appropriate documentation is sent when required
Verify eligibility and claims status on unpaid claims
Review payment denials and discrepancies and take appropriate action to correct the accounts/claims.
Respond to customer service inquiries
Perform charge corrections when necessary to ensure services previously billed incorrectly are billed out correctly
Submit replacement, cancel and appeal claims to third party payers
Provide timely feedback to management of identified claims issues, repetitive errors, and payer trends to expedite claims adjudication
Work accounts in assigned queues in accordance with departmental guidelines
Contact patients for needed information so claims are processed /paid in a timely manner
Work directly with third party payers and internal/external customers toward effective claims resolution
Other duties as assigned by the Patient Financial Service Director
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Prefer one year of experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing medical claims processing and or financial counseling.
High School Diploma or GED
Interpersonal skills
Written and verbal communication
Basic computer skills
Motivation, teamwork and professionalism
Customer/Patient focused
Planning and organizational skills
PHYSICAL ACTIVITY REQUIREMENTS:
EQUIPMENT/TOOLS:
Operate office equipment such as computers, printers, copy machine, calculator, facsimile, multi-line phone system, and scanners.
WORKING CONDITIONS:
Typical working conditions include sitting at a desk for extended periods, while working on a computer or talking on the phone.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Vision must be correctable to view computer screens and read printed information. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Hearing must be in the normal range for telephone contacts and other conversations.
The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.
$18.1-25.3 hourly 35d ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Account specialist job in Des Moines, IA
** **Hours: Monday - Friday, 8:00 AM - 4:30 PM EST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $28.80 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-28.8 hourly 37d ago
Accounts Payable Specialist
Imagine The Possibilities 3.0
Account specialist job in Maquoketa, IA
**Please read the ENTIRE job posting before applying**
located in our Maquoketa office**
The Accounts Payable Specialist is responsible for processing invoices, managing purchase orders, tracking credit card receipts, and supporting accurate and timely payment activities. This position also provides administrative and operational support, including recordkeeping, office supply coordination, mail handling, and assistance with special projects. The role requires strong attention to detail, adherence to agency policies and procedures, effective communication with supervisors, and flexibility to meet the evolving needs of the organization.
What Winning Looks Like:
While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to:
Provide progress update and make recommendations for improvements.
Code and enter A/P invoices, write purchase orders, and ensure invoices are signed.
Track and enter company credit card receipts.
Prepare invoices for payees for cable and other billable items.
Print checks as necessary.
Scan and file payables records.
Order office supplies as needed.
Assist Representative Payee department as needed.
Drop mail off at the post office as needed.
Assist in special projects as assigned.
Thoroughly read, comprehend, and appropriately apply all policies and procedures established by the agency.
Report issues of concern to supervisor. Offer ideas and suggestions for resolution of concerns. Use appropriate methods and channels of communication.
Maintain flexibility to work alternate shifts, locations, weekends, and additional/less hours based on the needs of the agency.
Ensure all Imagine the Possibilities, Inc. policies and procedures are followed, including the Compliance and Integrity Program and Safety.
Complete trainings in a timely manner and/or as assigned.
Other job duties as assigned.
Know Were For You:
We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to:
Competitive Wages: The base pay is $15.00/hour. With education and experience, you could start out making more than that.
Scheduling: This position operates Monday through Friday 8am-4:30pm in our Maquoketa Administrative Office.
Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you.
401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered.
Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own.
Discounted Costco
or
Sams Club Memberships: What can we say? We know a great deal when we see one.
Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
Employee Assistance Program: Were there for you through all lifes ups and downs.
RequiredPreferredJob Industries
Social Services
$15 hourly 16d ago
Collections Specialist / Auto Insurance Representative
Globe Acceptance 3.6
Account specialist job in West Des Moines, IA
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for an Auto Insurance Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
In this role the Insurance Representative provides support to clients in all insurance products and services and in the processing of insurance related transactions for automobiles and some commercial insurance. The successful candidate will also respond to client reports concerning loss or damage to facilitate the processing of claims. No insurance license is required.
Job Duties
Confirms and requires insurance coverage
Verifies and uploads Insurance verifications
Retrieves and processes email requests pertaining to insurance verification
Attends to assigned queue which holds the assigned case hold of verification requests
Communicates with inner office department heads about daily progress and volume of insurance verifications
Reviews insurance notifications and provides adequate sorting, processing and inputting
Uploads miscellaneous insurance notifications
Position Requirements
Relevant work experience in insurance, customer service, sales or management
Exceptional communication and interpersonal relationship skills
Knowledge of insurance rules and regulations
Excellent time management and multi-tasking skills
Demonstrated leadership abilities, competitive drive and outgoing personality
Bi-lingual in English and Spanish a HUGE PLUS!
Open to work Saturdays
Compensation and Benefits
As a team member of Globe Acceptance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction:
Competitive Salary
Paid time off including vacation days and holidays
Health, dental, vision, life insurance, disability
Flexible Spending
401(k) match
Globe Acceptance is an Equal Opportunity Employer
$27k-35k yearly est. Auto-Apply 60d+ ago
Customer Service - AR/AP
Advance Services 4.3
Account specialist job in Elk Horn, IA
Accounts Payable / Accounts Receivable Customer Service Elk Horn, IA | $15.00/hr | Full-Time Schedule: Monday-Friday, 8:00 AM - 5:00 PM Work Type: Hybrid (3 days onsite / 2 remote after training) Seeking a detail-oriented AP/AR Customer Service Representative to support a high-volume accounting department processing over 10,000 invoices monthly. Ideal for candidates who thrive in a fast-paced environment and enjoy variety in their day.
Responsibilities
Communicate with vendors, field staff, and corporate leadership
Enter, process, and review invoices for accuracy
Reconcile vendor accounts, petty cash, and credit cards
Process invoices through PO systems and expense coding
Meet deadlines while multitasking in a busy office
Provide backup support across the department
Qualifications
Proficient in Microsoft Outlook & Excel
?Strong attention to detail and time-management skills
?Basic accounting knowledge
?Past Customer Service experience a plus
Professional communication skills
Preferred (Not Required):
Kofax, Lawson, Perceptive (ImageNow), Workday
Why Apply
Weekly pay
Health benefits & PTO
Casual, supportive work environment
No application fees
Apply now or visit Advance Services, Inc.
308 Chestnut Street, Atlantic, IA 50022
************** (Select Atlantic branch)
Advance Services is an Equal Opportunity Employer.
$15 hourly 7d ago
Billing & Accounts Receivable Specialist
Hawkeye Care Centers of Iowa
Account specialist job in Urbandale, IA
As a member of the Finance team, this position is responsible for the timely filing of claims to support skilled nursing and assisted living facilities. This position is responsible for the accurate submission, tracking, and posting of claims. The individual will work with our EHR to input, monitor and follow up on claim status. The individual in this role will work directly with multiple locations providing prompt service and timely follow-up. This is a great opportunity for individuals that are organized, process driven, and detail oriented.
Essential Functions and Responsibilities:
* The Billing Specialist is responsible for the full-cycle billing processes.
* These duties include, processing monthly skilled nursing facility claims for Medicare, Medicaid, Private payers and third-party insurances, posting insurance payments, working denials, and ensuring current A/R for assigned facilities is accurate.
* Maintains or oversees maintenance of accounts receivable systems, resident billing and accounts according to accepted accounting principles, regulations, and company policy/procedures and timelines.
* Maintains and oversees the billing and control of Medicaid, Medicare, Medicare Advantage, private insurance and co-insurance for patient claims.
* Guarantees that all claims are filed accurately and on a timely basis.
* Ensures that the co-insurance is billed to the responsible party or insurance company timely.
* Communicates and works cooperatively with fiscal intermediaries, company accounting staff, auditors, state agencies and facility staff.
* Research delinquent accounts and works the claim denial management process.
* Complete general bank deposits and posting of electronic payments, making adjustments as needed.
* Submit electronic and manual billing claims to carriers' intermediaries, and other payer sources through clearinghouse. Follow-up on Return to Provider (RTP) claims or rejected claims by the clearinghouse.
* Reviews and updates census in EHR as necessary to ensure accurate billing
* Reviews A/R monthly for accuracy.
* Maintains professional and technical knowledge by attending educational workshops.
* Follows instructions and completes daily assignments as assigned and is proactive to change.
Qualifications: Education and Experience
* 1-2 years of experience in medical billing.
*
* Skilled nursing facility billing experience preferred (but not required)
* Strong verbal and written communication skills
* ICD-10 knowledge
LTC Accounting Services offers a competitive benefits package including medical, dental, vision, life insurance, and a 401K retirement plan.
$29k-36k yearly est. 60d+ ago
Davenport Collection Specialist 1, Driver, Mobile Collections
Impact Life
Account specialist job in Davenport, IA
As part of the Donor Services Phlebotomy team, our Collection Specialist Drivers conduct donor registrations, screenings, physicals, and phlebotomy as well as providing donor care during the donation process. The Collection Specialist Driver is responsible for driving large blood center vehicles to transport blood drive supplies and Donor Services team members, the set-up and tear down of the collection operation, and restocking of supplies.
This is a Full Time/30+ position working 30-39 hours per week and requires the ability to work varied hours including days, evenings, and weekends.
What does it take to change the world with us?
Customer service experience
Enjoy working with the public
Have a good, stable work history
Understand the importance of following standard operating procedures
Be able to work a varied schedule including days, evenings, and weekends
Be able to train away from home for up to two weeks at a time
Be comfortable driving larger vehicles (i.e. box-trucks, truck and trailer combos)
Be comfortable driving in various weather conditions
Possess a valid driver's license in the state in which you reside and be insurable by our insurance carrier
Hold or be able to obtain a DOT Medical Certification Physical card
Pre-employment background check, drug screen, and motor vehicle report are required.
What does this change mean for you?
Industry leading pay rates including shift premiums and weekend pay
Paid training
Advancement opportunities
On Demand Pay
An opportunity to make a difference in your community
An excellent benefit package:
Generous paid time off that begins to accrue on your first day of employment.
Medical, Dental, and Vision insurance plans
Free Life Insurance
401K with employer match
Health Savings Account
Flexible Spending Account
Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
Doctor on Demand
Employee Referral Bonus Program
Tobacco Cessation Reimbursement
Health Club Reimbursements
Employee Savings Programs for discounts on various goods and services
For more information on our benefits click this link or copy and paste it into your web browser: ****************************************************
If you are ready to be part of an organization where your values align with our mission, we invite you to apply now and commit to making a meaningful difference.
Some jobs change your life. Others change the world. At ImpactLife, we do both.
$26k-34k yearly est. 3d ago
Client Service Specialist- Employee Benefits
Arthur J Gallagher & Co 3.9
Account specialist job in West Des Moines, IA
Introduction
At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry.
As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched
level of client service
How you'll make an impact
Client Support
Leads meetings with clients, including meetings at client locations.
Responsible for providing comprehensive client support and acts as main client contact for book of business.
Effectively manages difficult client communications including loss of coverage, claim denials, unfavorable underwriting and other challenging renewal scenarios.
Account Management
Negotiates and sells lines of insurance to clients to round out accounts as appropriate. May design insurance and risk management plans for clients as assigned and directed by Agency management.
Owns all audit, review and claims processes for assigned book of business.
Analyzes data to draft client service plans, stewardship reports, and other meaningful reports tailored to the needs of the client and circumstances of the presentation.
Insurance Expertise
Develops and maintains strong personal relationships with appropriate insurance carrier personnel. Proficient in underwriting practices; able to manage underwriting relationships
Fluent in the client's industry and current events that can modify the coverages needed
Reviews changes in carrier offerings and policies and relays information to the larger service team
Leadership
Mentors or formally directs the work of team members including Account Coordinators, Account Managers, and Senior Account Managers
Facilitates and collaborates with account team on the agency's renewal strategy
Client Strategy
Provides clients with Insurance Coverage Review and reviews methods of handling risks. Identifies and explains gaps in coverage. Works with the producer to write new business.
Attends carrier functions to learn new coverage options and risk assessment strategies.
Conducts book reviews to determine which accounts need an in-person risk assessment or client meeting to support agency retention.
Other duties as assigned.
About You
Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or relevant experience. Life and Health License. Proficiency in Microsoft Office.
Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
$31k-40k yearly est. 2d ago
Bilingual Collections Specialist
Globe Acceptance 3.6
Account specialist job in West Des Moines, IA
Job Description
Bilingual Collections Specialist
SIGN ON BONUS AVAILABLE!
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for a Bilingual Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate is looking to become part of a hard-working team that is driven and embraces challenges. We offer competitive compensation and possible career advancement opportunities.
Key Responsibilities:
Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.
Provide customer service regarding collection issues, process customer payments, and resolve client discrepancies and short payments.
Accountable for monitoring, maintaining, and reducing delinquency for assigned accounts.
Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
Provide excellent and considerate customer service to clients.
Required Skills:
Must be Bilingual - Spanish/English.
Excellent customer service.
Strong attention to detail and goal oriented.
Excellent written and verbal communication.
Ability to prioritize and manage multiple responsibilities.
Accounts Receivable knowledge/experience a plus.
Compensation and Benefits:
Competitive compensation including base plus incentive.
Offer complete benefits package.
Paid time off including vacation and holidays.
Ongoing training and development.
Globe Acceptance is an Equal Opportunity Employer
As part of the Donor Services Phlebotomy team, our Collection Specialists conduct donor registrations, screenings, physicals, and phlebotomy as well as provide donor care during the donation process. This is a Full Time/30+ position working 30-39 hours per week and requires the ability to work varied hours including days, evenings, and weekends.
What does it take to change the world with us?
Customer service experience
Enjoy working with the public
Have a good, stable work history
Understand the importance of following standard operating procedures
Be able to work a varied schedule including days, evenings, and weekends
May train away from home for up to two weeks at a time
Possess a valid driver's license in the state in which you reside and be insurable by our insurance carrier
Pre-employment background check, drug screen, and motor vehicle report are required.
What does this change mean for you?
Industry leading pay rates including shift premiums and weekend pay
Paid training
Advancement opportunities
On Demand Pay
An opportunity to make a difference in your community
An excellent benefit package:
Generous paid time off that begins to accrue on your first day of employment.
Medical, Dental, and Vision insurance plans
Free Life Insurance
401K with employer match
Health Savings Account
Flexible Spending Account
Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
Doctor on Demand
Employee Referral Bonus Program
Tobacco Cessation Reimbursement
Health Club Reimbursements
Employee Savings Programs for discounts on various goods and services
For more information on our benefits click this link or copy and paste it into your web browser: ****************************************************
If you are ready to be part of an organization where your values align with our mission, we invite you to apply now and commit to making a meaningful difference.
Some jobs change your life. Others change the world. At ImpactLife, we do both.