Account specialist jobs in Jacksonville, FL - 424 jobs

Summary: The Senior Accounts Payable Specialist will oversee and manage the processing of transactions and payments, ensuring accuracy and timeliness. This role involves maintaining vendor relationships, analyzing financial data, and contributing to the continuous improvement of the accounts payable process Successful candidate will be required to complete an administrative background screen as part of the onboarding process. Essential Duties and Responsibilities: * Approves New Vendors and reviews once set up in ERP to ensure accurate input * Responsible for responding to Vendor inquiries and management of statements to ensure all Vendor invoices are captured in BM system on a timely basis * Review and verify for Final approval invoices for accuracy, appropriate documentation and prior to g/1 posting and payment * Communicates with Controller to assist with taking discounts, as available * Prepare, process, and submit check files, wire transfers, ACH payments, and positive pay. * Process and pay monthly Sales and Use taxes, according to state tax laws * Assist with month-end closing procedures and provide support for internal and external audits * Prepare annual 1099-NEC forms for recipients at year-end, in compliance with IRS rules and regulation * Send monthly Crane/Barge email to division for expensing costs against jobs at month end * Responsible for ensuring all vehicle/equipment titles, invoices for other type Asset purchases are kept in Sharepoint for access, as needed * Implement process improvements to enhance efficiency and accuracy of the accounts payable system * Other duties as assigned and necessary QUALIFICATIONS: This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Acute attention to detail and accuracy * Highly resourceful and analytical nature * Excellent communication and leadership skills * Ability to communicate effectively both internally and externally. Must be able to interface with all levels of management, vendors, and customer base * Strong understanding of full cycle Accounts Payable * Ability to maintain confidentiality with highly sensitive information * Excellent time management and organizational skills * Proficient with MS Word, MS Excel, MS Outlook and a variety of accounting software platforms (Timberline or Viewpoint, Concur) * Ability to travel on a limited basis, as needed Education and/or Experience: * 4-6 years Construction or manufacturing, experience required. Other relevant experience will be considered * Experience with general ledger and account reconciliations * Prior use of Viewpoint Construction Software a plus * Prior experience in a senior role is preferred * Demonstrated accounts payable experience in accordance with US GAAP, federal and state regulations.

Join Our Dynamic Insurance Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )

The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager. Key Responsibilities: Provide consistent, timely, & accurate information to our partners Assist agents with Technical questions Articulate how a new account is received, underwritten, and booked. Answer questions regarding Underwriting Guidelines. Answer questions regarding card processing industry and products. Adhere to company and department's attendance and punctuality policy and procedure. Evaluate competitor's financial statements and create cost comparison. Respond/resolve to complaints & conflicts Handle operational details Explain policies and procedures Explain and consolidate Residuals Research Merchant accounts on Partner's behalf Work as liaison for our Partners with internal departments Work as initial escalation point for partner issues Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls Key Competencies: Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others. Extremely organized and detail oriented. Excel in a fast pace environment and ability to meet deadlines. Able to handle multiple tasks simultaneously. Dependable with strong follow through skills. Ability to handle difficult phone calls and remain calm and courteous under pressure. Excellent written and verbal communication skills. Good data entry and keyboard skills. Knowledge of Agent/ISO/ISV business models. Ability to “own” issues & see them through resolution. Sense of “urgency” in actions & responsiveness to clients. Support & service “mind set” always. Be a good “corporate citizen”. Experience and Education: Bachelor's Degree or 4 years' equivalent industry experience. 2 Years' Bankcard experience. Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities Customer service / relationship building experience Leadership or Supervisory experience a plus, but not required Merchant acquisition/processing experience.

HR Delivered is committed to providing comprehensive human resources solutions to businesses, ensuring they operate smoothly while maintaining compliance with regulations. We are seeking a Client Experience Specialist to join our team. The Client Experience Specialist is responsible for providing unparalleled client experience through client support, service coordination, and service education. This person will be responsible for success as it relates to client experience and work with other service departments to meet client needs. Responsibilities: • Supporting various client experience needs and directly overseeing assigned client throughout the client lifecycle. • Ensure overall client satisfaction • Facilitate software demonstrations and educational meetings to aid clients in utilizing service offering. • Perform client level continued education on services provided and train on system functionality. • Promote all the services to clients to provide the appropriate solutions. • Provide administrative support to departments related to the client's experience. • Facilitate client transitions between various service departments on multiple department service needs. • Conduct routine client engagement activities and maintain effective communication channels. • Monitor and facilitate client experience recovery as needed through additional engagement and needed solution implementation. • Work with other departments and members of leadership to ensure that client needs and expectations are met. • Complete other tasks as assigned. Education and Experience: • Bachelors in business administration or similar degree (preferred) •3+ years of business-to-business customer service experience •1+ years of business administration or related experience Skills and Abilities: Salary •Extensive knowledge of the PEO and ASO industry •Strong presentation and interpersonal skills •Strong public presence and professional image •Computer proficiency and technical aptitude with the ability to use Microsoft Suite, including Excel, Word, and Outlook •Proven ability to work effectively in a team environment with associates. •Effective planning and priority setting. The ability to manage several complex projects simultaneously while working under pressure to meet deadlines. •Strong analytical and problem-solving skills. •Excellent communication and organization skills.

Advantage Design Group is a digital media and software company that builds interactive online orientation experiences for students and employees. We help colleges, universities and companies guide people through important life transitions using video, storytelling and our proprietary orientation platform. Our core values are Client Focus, Optimization, Relationships and Excellence. You will join a close knit team that collaborates across creative, development, video production and client services. About This Role As a Client Success and Account Coordinator, you are the day to day contact for a group of clients after their orientation sites launch. Your focus is outreach, communication and coordination so clients see strong engagement and feel supported. What You Will Do Client Outreach and Account Care • Serve as the main contact for an assigned list of clients • Call and email to check in before key intake dates • Confirm timelines, answer questions and keep tasks on track • Capture notes and next steps from each interaction in our systems • Monitor basic usage reports and flag risks or opportunities Product Guidance and Proposals • Learn our orientation platform and common use cases • Recommend features and options that fit each client's goals and budget • Help prepare proposals, renewals and change requests using templates • Follow up on outstanding items with polite reminders and clear next steps Onboarding and Training • Welcome new clients after launch and introduce yourself as their main contact • Schedule and lead short online training sessions for new admins and staff • Walk clients through how to log in, update content and publish changes • Show clients how to view and export key reports so they can track logins and completions Working With the Team • Coordinate with project managers, sales, designers, developers and video producers • Use tools such as our content management system, Dynamics, Function Point, SharePoint, Zendesk and our custom orientation platform What You Bring Required • One to two years experience in a customer facing role such as inside sales, customer service, account coordination or client services • Comfortable making outbound calls and sending professional emails each day • Very comfortable using web based software and learning new systems • Strong written communication with a clear, concise and friendly style • Confident verbal communication on phone and video calls • Organized and detail aware, able to track many small commitments and always close the loop • A service mindset that matches our value of Client Focus and an interest in building long term relationships Nice To Have • Experience with a content management system such as WordPress, Umbraco or Drupal • Familiarity with basic web concepts and simple HTML • Experience working with a ticketing or CRM tool such as Zendesk or Dynamics • Exposure to higher education, HR or onboarding software How You Show Up You describe yourself as client focused, tech savvy, comfortable with daily outreach and follow up, a natural coordinator, proactive and calm under pressure and interested in growing in client success, account management or project management. What You Gain You will receive a competitive entry level salary and benefits including group health and dental insurance, 401k with company matching, paid vacation and holidays and profit sharing opportunities. Our large Jacksonville office offers a friendly culture with the option for a hybrid schedule after onboarding, gym membership, flex time and a break room with snacks, tea and coffee. Growth Path In this role you will build skills in client communication, light sales support, proposal coordination and software driven client success. Over time strong performers may grow into more advanced client success, account management or project management roles depending on interest and business needs.

Job Description Customer Relations Specialist - Jacksonville Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it. What You'll Do Greet customers in the service drive Identify simple windshield replacement needs (we train you!) Explain options and help schedule service Build relationships with dealership staff Track customer interactions and hit daily/weekly goals What We're Looking For No experience required - we train fast Positive, outgoing, and coachable Strong people skills Valid driver's license & reliable transportation What You Get $1,000-$2,500+ weekly Weekly pay Fast training & clear growth opportunities Supportive, team-first culture Fun team events & bonuses Apply Today Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dealer Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Represents the dealer sales lane at the location on sale days - promotes services such as Manheim certified, accept and solicits reserve numbers from dealers, up sells products and services, etc. Works with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day also responsible for ensuring vehicles are re‐ran if needed. Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved. * Champions all sale day preparations (pre/post activities) related to in‐lane and online sales. * Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. * Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service. * Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary. * Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com, and on other Manheim services & products. Provide assistance and training in usage. * Provide consultation to customers regarding the setting of floor prices prior to every sale and educate dealers if needed to MMR. This will guarantee the success of a dealer's in-lane and online offerings and ensure Manheim sets realistic dealer expectations on selling cars. * Develop and strengthen relationships with dealers over the phone, online, and at the Auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services. * Serve as initial contact for buyers and sellers. * Maximize the number of transactions on OVE. Promote all listings onsite and offsite. * Load inventory for dealers, including no sales, transfer inventory from AutoTrader/others, and vehicles with condition reports. * Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs) * Work with the manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction, and service levels. * Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value. * Reviews vehicles in sales line‐up, locate missing vehicles, and works with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check). * Coordinates with Recon shops to ensure that repairs are completed in a timely manner * Works closely with vehicle check‐in and lot operations to ensure all work is completed on dealer vehicles (i.e., recon, inspections, details, etc.). * Contacts inside support if units are pulled from the sale or online for work not being completed or mechanical issues so this can be communicated to the customer. * Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. * Review vehicles in sale lineup, locate missing vehicles and work with account representatives to ensure vehicles are ready for sale. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. * Perform other duties as assigned by management. Qualifications: Minimum: * 4 years of experience in a related field (e.g. Customer Service Industry, Auction Experience, Working with Car Dealerships, Sales/Service); or a High school diploma/GED with 3 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline. * Safe drivers needed; valid driver's license required. * Effective communication (written and verbal) and interpersonal skills required. * Ability to work in a high-performance, fast paced team environment. * Solid computer skills, including the ability to use the Internet and MS Office effectively. * Ability to adapt to and work effectively within a constantly changing environment. * Excellent customer service and problem-solving skills are required. Ability to sit or stand for prolonged periods of time. * Ability to perform repetitive tasks; manual dexterity. * Vision abilities required include close, distance, and depth perception Preferred: * 1 - 3 years of Auction experience or 2 - 4 years of dealership experience is strongly preferred. * Previous experience in sales support role desired. * Ability to speak Spanish a plus Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Job Description Join the Team at Concierge Home Care - Where Care Changes Lives! At Concierge Home Care, we believe in the power of home health care to transform lives-for both our patients and our team members. Our mission, “Caring for people who care for people,” guides everything we do. Founded in 2015, we've grown to serve over 57 counties across Florida-offering incredible opportunities for career advancement and personal growth. Our core values-Integrity, Caring, Quality, Service, Innovation, and Team-define our culture and commitment to excellence. Location This position is located at our corporate office in South Jacksonville, FL. Team members are expected to work on-site, as this role does not offer remote or hybrid options. About the Role The Accounts Payable Specialist plays a key role within our Finance Team, ensuring the accuracy and integrity of vendor payments. This position is essential to maintaining compliance, supporting internal and external stakeholders, and managing high volumes of financial transactions with precision. Key Responsibilities Accurately process and maintain records of all vendor payments Receive, review, and enter vendor invoices in a timely manner Route invoices for appropriate approvals and ensure required documentation is attached Reconcile vendor statements and resolve discrepancies or outstanding balances Code invoices to correct general ledger accounts Process and follow up on rush payment requests as needed Promptly escalate issues to management Identify and report any suspicious or potentially fraudulent activity Assist with special projects as assigned Qualifications & Experience 2-4 years of experience in accounts payable, accounting, or bookkeeping Strong attention to detail and ability to manage high invoice volumes accurately Proficiency with accounting software and ERP systems (e.g., Bill.com, NetSuite) Strong written and verbal communication skills Ability to work independently and as part of a team Why Join Concierge Home Care? Whether you're experienced in healthcare finance or looking to grow in your accounting career, Concierge Home Care offers a supportive environment where your work is valued. You'll benefit from mentorship, professional development, and a team-driven culture that celebrates autonomy and collaboration. Position Details Location: This position is based in Jacksonville, FL Schedule: Monday-Friday | 8:30 AM - 5:00 PM | In-office Salary Range: $45,000-$65,000 annually (based on experience) Comprehensive Benefits Paid Time Off: Three weeks of PTO to start; increases to four weeks after five years Retirement: 401(k) options to help plan your financial future Insurance Coverage: Health, dental, vision, and HSA options Additional Perks: Employee Assistance Program (EAP) Pet insurance Legal assistance Employee referral bonuses Mileage reimbursement or company vehicle (based on company policy) Ready to Make an Impact? Take the first step toward a fulfilling and meaningful career at Concierge Home Care. Apply today: ************************************** Your application for employment may require a successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website at ********************************* Monday - Friday 8:30 AM - 5:00 PM

Country USA State Florida City Jacksonville Descriptions & requirements About the role: The Bilingual Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365. What's in it for you: * $40,000 minimum annual salary * Uncapped commission opportunity * Want to know what the top 20% earn? Ask your recruiter Who we're looking for: * You compete daily in a fast-paced, high-energy environment * You're self-motivated, set ambitious goals and work relentlessly to achieve them * You're coachable, but also independent and assertive in solving problems * You're eager to develop complex logistics solutions while delivering great customer service * College degree preferred, but not required * Military veterans encouraged to apply What you'll be doing: * Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross-border shipping needs * Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time * Work with the sales team to provide and negotiate competitive pricing * Input, update and manage shipment information in our state-of-the-art systems * Collaborate with the support team to guarantee each shipment is serviced properly * Assist with billing and accounting responsibilities as needed What you need: * Fluent in Spanish and English * Elite work ethic, 100% in-office, expected to go above and beyond * Extreme sense of urgency to efficiently juggle dynamic operations * Strong communication skills with ability to handle conflict * Solution-focused mindset and exceptional customer service * Ability to work with the latest technologies Why TQL: * Certified Great Place to Work with 800+ lifetime workplace award wins * Outstanding career growth potential with a structured leadership track * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Job Description As an Account Service Representative III, you will be responsible for monitoring, reconciling, invoicing and reporting of accounts on multiple system platforms. Provide professional customer service to insureds, agents and accounts both verbally and in written format. Assist accounts with questions on their products and programs. Monitor accounts for outstanding balances due LOTS. Meet the demands of a production environment in both the input of information and service standards including quality, quantity, aged balance tracking and phone response times. This is a seasoned position; candidates must have appropriate work experience in an office environment, be professional and customer focused. Responsibilities include but are not limited to: Review error reports to determine which items need action taken: certificates / business is complete, accurate, and insured eligibility based on established underwriting guidelines. Take appropriate action by making adjustments to coverage, underwriting age, limit, premium, terms or health information for eligibility as needed. Endorse certificates or deny coverage according to master policy limits. Communicate with agents, accounts, and customers when problems occur by phone and/or written correspondence to resolve the problem. Calculate premium to verify that the correct rate is being charged. Reconcile business entered into the system with actual reports and money received. Audit remittance report for accuracy and verify correct payment was received. Report data and account errors to Team Leader or Supervisor. Maintain a list of all monies due and owed from each account and follow up with accounts and agents for collection as defined by company policy. Maintain all accuracy and production standards for processing business. Monitor assigned group email folders and respond to requests within SLA. Process assigned daily reports such as, bank recon, chargebacks, sales trackers, customer service tracker, etc. within SLA. Provide premium and refund quotes to agents, accounts, and customers. Research past due balances or late / non remitting issues and notify accounts, agents and appropriate business unit leaders. Complete tasks in tracker as needed to meet SLA. Identify potential workflow improvements and impediments and suggest changes in process. Responsible for Clients billing and settlements. Provides professional customer service to associates and accounts who contact the department for information. Provides client reporting within contractual SLA guidelines. Process premium checks and send to the lockbox for deposit. Reconcile client premium, commission, cash, and bank accounts Qualifications Strong reconciliation background and accounting knowledge/background is REQUIRED Intermediate Excel (VLOOKUP, etc.) REQUIRED 5-7 years of work experience in an office environment Ability to accurately make 6000 to 8000 keystrokes per hour Ability to use Word and WinZip preferred Experience with Windows operating systems preferred High School Diploma or Equivalency Required The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Additional Information Full benefit package including medical, dental, vision, life, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

Responsible for all duties involved with the follow-up and prompt collections of Inpatient Government, Managed Care, Commercial and Worker's Compensation account balances. All outstanding claims must be followed up and resolved in a timely manner. Review reports for claim denials and rejections. Correct and resubmit claims as needed. Submit requested information, claim reconsiderations and claim appeals within payer timely filing guidelines. Monitor accounts for recoupment of payments. Respond to patient questions, problems, or complaints in a courteous and professional manner. Responsibilities: * Meet or exceed departmental KPI's * Experience with IRF billing regulations * Works all denials by using the designated systems on a timely basis, report problems & trends * Perform follow-up functions for delayed payments. This includes but is not limited to telephone inquiries or formal appeals on incorrectly paid claims. * Document all accounts clearly and concisely of all activity and resolve all accounts through final collections. * Initiate appropriate collection letters on patient liability. * Provide training for new employees, maintain/update training materials. * Key person to perform all system testing and validation. * Provide support to Revenue Cycle Department by communicating with patients on billing and follow-up concerns. * Request medical record documentation as required to resolve the account. * Perform daily account follow-up using the worklist and task list in Patient Account system. * Submit claims electronically. * Verify payment schedules for correct allowances. * Accumulates, prepares, and analyzes data necessary for contract compliance of HMO and PPO and other contracted payers. * Correct bad addresses, as necessary. * Assisting Patient Accounts Representatives with any question or concerns. * Keeping track of the Accounts Receivable and focusing on targeted areas. * Strive for optimal collections pertaining to account receivables less than 90 days old. * Assist Patient Account Representatives in verifying and editing data on claim for correct submission to insurance carriers when needed. * Work with Patient Account Supervisor/Manager on notifying them of the different insurance carrier changes concerning billing and collections procedures. * Ensure that the errors on account follow-up are kept at a minimum and report the percentage to the next level manager. * Handle complicated patient account issues. * Adheres to all Brooks Rehabilitation policies and procedures Qualifications: * High School graduate * Five+ years of job-related experience in hospital Business Office or CBO. * Experience with Microsoft Office to include proficiency with Excel spreadsheets * strategic and analytical skills. * Knowledge of CPT and ICD-10 coding procedures. * Working Experience with medical terminology. * Self-starter and able to work in a fast-paced environment. * Detail oriented * In-depth working knowledge of all payers * Working experience with data spreadsheets, tracking & trending * Excellent communication skills, both written and oral * Working knowledge of patient accounting systems Compensation: Experience and education may be considered along with internal equity when job offers are extended. Location: Samuel Wells Building. 3599 University Blvd South, Jacksonville, FL 32216 Hours: Monday - Friday, 40 hour per week Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: * Competitive Pay * Comprehensive Benefits package * Vacation/Paid Time Off * Retirement Plan with Match * Employee Discounts * Education and Professional Development Programs

Embark on a rewarding and challenging career as an Account Specialist IV with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As an Account Specialist IV- Mortgage, in Customer Life Events you will be responsible for delivering top notch support that is vital to Home Lending as part of the team in Customer Life Events where we are responsible for the interactions with homeowners or those who are acquiring a home loan through assumptions who require Chase's assistance in completing the transaction, or bringing the account current. You will assist customers as they work towards a resolution through servicing transactions, payment arrangements, retention workout options, or liquidation of the mortgage. Job responsibilities Serve as the primary contact for customers and approved third parties during the customer life event process; including but not limited to investors and attorneys, trustees, and courts. Respond to customer inquiries regarding mortgage servicing transactions and be responsible for inbound and outbound calls to solve delinquency Help the customer through loss mitigation options and for explaining Chase and investor-specific documentation requirements to the customer. Assist customers with understanding the documentation required of them to get transactions processed and decisioned: Reviews and perfects all documents provided by customer ensuring file is complete and accurate. Communicate decisions from Underwriting/QA, including assumption, successor in interest, retention, and liquidation options, and discuss next steps and monitor customer adherence and completion of transaction after decision Communicate and keeps customer apprised throughout the process by maintaining close communication with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA), Assumptions Processor Required qualifications, capabilities, and skills Knowledge of FDCPA, TCPA and TILA Proficiency in building and maintaining positive client relationships with demonstrated excellent verbal and written communication skills. Proven ability to actively listen and proactively provide appropriate solutions and problem solving and highly effective organization and time management skills. Proven ability to work collaboratively across functional teams to enhance the customer experience by ensuring operational excellence and highlighting opportunities to enhance/streamline the process Must be detail oriented, organized, and poses the ability to multi-task with a proven ability to follow policies, procedures, and regulatory requirements. Ability to quickly absorb complex information, process information and apply appropriately to customer's needs and understanding when to escalate items and ability to work well under pressure while multi-tasking to meet deadlines. High School diploma Preferred qualifications, capabilities, and skills 3+ years' experience in Home Lending including but not limited to Assumptions, Customer Service, Loss Mitigation, Underwriting, Foreclosure, Bankruptcy and/or Loan Originations 1+ years' experience in a high volume sales or customer contact center College degree

Responsible for directing the work of the billing department with in the clinic. Supervises billing specialists in an inpatient and/or outpatient office. Coordinates activities and schedules work assignments to meet billing deadlines. Resolves complex patient billing inquiries and problems. Monitors performance of staff, makes hiring decisions and conducts performance appraisals. Provides leadership, guidance and support focusing on quality services and compliance with company standards. Required Skills Understands health insurance and medical costs, including coding. Requires good customer skills. Proficient computer skills. Possess a strong work ethic and a high level of professionalism. Ability to lead / direct others in meeting daily operational goals. Professional e-mail etiquette and communication skills. Possess a strong work ethic and a high level of professionalism. A team player who handles multiple projects simultaneously in a fast paced environment.

Working Title: REVENUE SPECIALIST II - 60023826 Pay Plan: Career Service 60023826 Salary: $34,760.00, in accordance with DCF salary policy Total Compensation Estimator Tool THIS IS AN OPEN COMPETITITVE OPPORTUNITY. Revenue Specialist II Department of Children and Families THIS IS A STATEWIDE VACANCY - POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION The Florida Department of Children and Families (DCF) is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance) TANF (Cash Assistance), and Medicaid programs by individuals or merchants. TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION. * The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). * Applicants must meet the minimum requirements to be hired for this position. REVENUE SPECIALIST II - 60023826 - ESS OPBI Benefit Recovery Program THIS IS NOT A TELEWORK POSITION. The selected candidate will be required to work at the closest available office location. This position is a statewide vacancy and the position's location will be determined by the selected candidate's location. Some travel may be required. This is a full-time position working 40 hours per week. Business hours are 8:00 am - 5:00 pm EST, Monday - Friday. The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day. MINIMUM REQUIREMENTS: * Must have a valid state-issued Driver's License * A willingness to travel extensively, including overnight travel PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING: * Experience working in the Economic Self Sufficiency ACCESS Program * Experience working in the Office of Public Benefits Integrity JOB DUTIES AND RESPONSIBILITIES: The primary function of a Revenue Specialist II in the Benefit Recovery Program within the Economic Self Sufficiency Program is responsible for utilizing established collection measures to ensure timely and accurate repayments of government benefits that have been overpaid. This position is qualified to be exempt from public record. The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic. Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse. * Research and update all required collections reports on a monthly, quarterly, and yearly bases. * Handles high volume of client contact primarily via telephone which includes but is not limited to, inquiries from clients and representatives concerning demand notices, repayment agreements, monthly statements, and general inquiries. * Follow-up on court or Appeals Hearings to ensure decisions are updated on the system of record as well as on the national file. Provide documentation from court hearings processes to accountant staff to up-date client accounts. Processing and initiating implementation of all disqualification requests and various reports within Benefit Recovery guidelines. * Researches and provides accurate documentation to clients, private collections contractor, and federal agencies for interstate collections under the interstate compact, the Division of Public Assistance Fraud, the State Attorney's office, and the Department of Corrections. * Responds to inquiries from recipients regarding overpayment of benefits and resolves clients' issues in reference to the Temporary Assistance for Needy Families, Food Assistance and Medicaid Programs. * Request and/or issues auxiliaries for accounts with a credit balance created by auto recoupment(s). Remove EBT benefits from customer accounts as required. * Acts as the Department liaison for various Department of Corrections offices to ensure correct account balances on court order restitution accounts. Coordinate possible probation extensions if the client is out of repayment compliance. * Performs other related duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of accounting or record keeping procedures. * Principles and techniques of effective communication; methods, techniques, technologies, and procedures used in reviewing and processing tax documents. * Techniques utilized in researching, reviewing and evaluating data, state tax laws. * Basic mathematics. * Ability to review, analyze and evaluate data. * Conduct research. * Monitor, adjust and accurately maintain taxpayer accounts. * Understand and apply laws, rules, regulations, policies and procedures * Disseminate accurate information * Utilize problem-solving techniques. * Verify the accuracy of numerical data. * Recommend revisions to procedures * Communicate effectively * Establish and maintain effective working relationships with others * Plan, organize and coordinate work assignments. Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * All previous DCF positions must be listed separately. Include the total years in each position along with all required duties. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF EMPLOYMENT DISCLOSURES The Department of Children and Families is a tobacco-free environment. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Department: Call Center Operations Job Title: Call Center Supervisor Reporting to: Call Center Director FLSA Status: Non- Exempt Date Prepared: January 2021 Job Summary: We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory. Essential Duties and Responsibilities: Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation Responsible for collecting existing and new patient insurance information for insurance verification purpose Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data Take or respond to telephone calls promptly to establish or confirm appointments Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot Provide support to other members of the department as needed. Demonstrate compassion and understanding for the patient and caring parties. Display patience in understanding and satisfying patient's request. Maintain an adequate level of productivity as defined with the Call Center Supervisor. Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices. Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients. Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Following all privacy guidelines as set forth in HIPAA. Ongoing personal/professional development through training. Commitment to putting our patients first-always. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. Critical thinking skills and a positive attitude essential. Familiarity with EMR system preferred but not required Knowledge/Skills/Abilities: Provide bullet points of specific KSA's that are needed for the job. Skill Requirements: (X = Required for job) X Typing/computer keyboard X Verbal communication X Utilize computer software (specified above) X Written communication X Retrieve and compile information Public speaking/group presentations X Maintain records/logs X Research, analyze and interpret information X Verify data and information X Investigate, evaluate, recommend action X Organize and prioritize information/tasks Leadership and supervisory, managing people X Operate office equipment X Basic mathematical concepts (e.g. add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements: (X = Required for job) X Sitting for extended periods X Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various items X Extended periods viewing computer screen X Repetitive Motions X Walking X Pushing/Pulling X Reading X Bending/Stooping X Speaking X Reaching/Grasping X Hearing X Writing Other (List): Other (List): Hazards: (X = Required for job) X Normal office environment X Electrical current Toxic or caustic chemicals Housekeeping and/or cleaning agents Flammable, explosive gases Proximity to moving mechanical parts Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Employee's Signature Date

Call Queue Specialist needs 3 years experience Call Queue Specialist requires: Call queue management Experience collecting and organizing documentation Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports Call Queue Specialist duties: Call queue management Title transfer support Prepared documentation monitoring call quality and evaluating agent performance identifying pain points and friction in the customer experience.

Embark on a rewarding and challenging career as an Account Specialist IV with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As an Account Specialist IV- Mortgage, in Customer Life Events you will be responsible for delivering top notch support that is vital to Home Lending as part of the team in Customer Life Events where we are responsible for the interactions with homeowners or those who are acquiring a home loan through assumptions who require Chase's assistance in completing the transaction, or bringing the account current. You will assist customers as they work towards a resolution through servicing transactions, payment arrangements, retention workout options, or liquidation of the mortgage. Job responsibilities Serve as the primary contact for customers and approved third parties during the customer life event process; including but not limited to investors and attorneys, trustees, and courts. Respond to customer inquiries regarding mortgage servicing transactions and be responsible for inbound and outbound calls to solve delinquency Help the customer through loss mitigation options and for explaining Chase and investor-specific documentation requirements to the customer. Assist customers with understanding the documentation required of them to get transactions processed and decisioned: Reviews and perfects all documents provided by customer ensuring file is complete and accurate. Communicate decisions from Underwriting/QA, including assumption, successor in interest, retention, and liquidation options, and discuss next steps and monitor customer adherence and completion of transaction after decision Communicate and keeps customer apprised throughout the process by maintaining close communication with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA), Assumptions Processor Required qualifications, capabilities, and skills Knowledge of FDCPA, TCPA and TILA Proficiency in building and maintaining positive client relationships with demonstrated excellent verbal and written communication skills. Proven ability to actively listen and proactively provide appropriate solutions and problem solving and highly effective organization and time management skills. Proven ability to work collaboratively across functional teams to enhance the customer experience by ensuring operational excellence and highlighting opportunities to enhance/streamline the process Must be detail oriented, organized, and poses the ability to multi-task with a proven ability to follow policies, procedures, and regulatory requirements. Ability to quickly absorb complex information, process information and apply appropriately to customer's needs and understanding when to escalate items and ability to work well under pressure while multi-tasking to meet deadlines. High School diploma Preferred qualifications, capabilities, and skills 3+ years' experience in Home Lending including but not limited to Assumptions, Customer Service, Loss Mitigation, Underwriting, Foreclosure, Bankruptcy and/or Loan Originations 1+ years' experience in a high volume sales or customer contact center College degree

The Billing Specialist compiles data, computes fees and prepares invoices for billing purposes. This position also performs a range of general accounting, bookkeeping and clerical support functions. (This is meant to be a guide. Duties may vary dependent upon management.) Essential Position Functions: * Prepare invoices and upload them into customers' systems for payment. * Verify accuracy of invoices for proper cost and fee recognition. * Responsible for following consistent billing standards, processes, and using consistent templates. * Prepare and utilize v-lookups to verify and confirm cash receipts. * Contact customers regarding past due invoices and confirm plan for payment. * Communicate and work with departments to ensure optimal work flow and communication exists. Build rapport and uphold strong customer service culture both internally and externally. * Monitor customer accounts for payments received, delayed payment and non-payment. * Responsible for creating weekly Quick Bill reports. * Create and submit credit/debit memos. * Prepare and send weekly aging recap reports to managers. * Perform general office and administrative tasks as required. * Other duties as assigned. Education and/or Experience: * High school diploma or GED required. * Minimum of 2 years of Accounting Clerk or related work experience. * Familiarity with generally accepted accounting/bookkeeping principles and procedures is required. * Must have basic Microsoft Office (Word, Excel, Outlook) skills. * Must be able to efficiently use a Windows-based computer. * Ability to prioritize and complete assignments accurately and in a timely manner. * Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment. * Strong interpersonal, organizational, verbal and written communications skills. * Must demonstrate discretion due to the sensitive nature of the work. * Must be able to work alone, and with a team. * Must be able to pass a drug screen and criminal background check. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Frequent walking, standing, sitting within the work area. * Ability to sit for extended periods of time. * Ability to effectively communicate with employees, management, peers, et al. Work Environment: The work environment characteristics described here are representative of those of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The work environment is that of an office position with minimal to high noise levels or may be remote based. * The position requires working independently, as well as part of a team. * This position requires verbal and face-to-face contact with others daily. * Frequent use of a computer is necessary. * This position requires use of all general office equipment.

We are looking for a Billing Clerk on the Southside of Jacksonville. The position is responsible for creating invoices and credit memos, updating customer files, and sending out payment reminders to customers. The ideal candidate is computer savvy and open to learning new software, and has logistics experience. Schedule is Mon - Fri 8am-5pm Pay rate is $21.00 an hour. Duties include: Assisting clients through phone calls and emails about their invoice issues. Working internally with other departments. Processing bills from clients. Maintaining organized financial records of invoices and other documents. Answering account-specific queries. This is a small office that is growing. You must be open to cross-training in a variety of roles to help meet the needs of the company. This is a drug free workplace. All applicants must be willing to submit to a drug test and a background check.