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Working As an Account Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $46,000

    Average Salary

What Does An Account Specialist Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become An Account Specialist

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Account Specialist Career Paths

Account Specialist
Billing Specialist Accounts Receivable Specialist Accountant
Accountant And Office Manager
6 Yearsyrs
Billing Specialist Specialist Account Executive
Regional Accounts Manager
8 Yearsyrs
Billing Specialist Team Leader Account Manager
Senior Account Manager
7 Yearsyrs
Account Executive Manager Office Manager
Business Office Manager
7 Yearsyrs
Account Executive Store Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Specialist Team Leader Account Manager
Account Director
9 Yearsyrs
Specialist Team Leader Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Accounts Receivable Specialist Accountant Office Manager
Accounts Receivable Manager
6 Yearsyrs
Accounts Receivable Specialist Accountant Account Manager
Key Account Manager
7 Yearsyrs
Collections Specialist Credit Analyst
Credit Manager
5 Yearsyrs
Collections Specialist Credit Analyst Credit Manager
Credit And Collection Manager
7 Yearsyrs
Collections Specialist Credit And Collections Analyst Credit Analyst
Relationship Manager
6 Yearsyrs
Consultant Manager Sales Manager
Sales And Operations Manager
7 Yearsyrs
Consultant Senior Accountant
Accounts Payable Manager
7 Yearsyrs
Analyst Customer Service Manager
Inside Sales Manager
6 Yearsyrs
Staff Accountant Executive Assistant Customer Service Manager
Collections Manager
5 Yearsyrs
Analyst Medical Coder Billing Manager
Revenue Manager
8 Yearsyrs
Analyst Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Underwriter Assistant Branch Manager Banking Center Manager
Client Manager
6 Yearsyrs
Claims Representative Field Specialist Energy Consultant
Lead Generator
5 Yearsyrs
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Average Length of Employment
Account Technician 3.4 years
Account Specialist 3.0 years
Billing Specialist 3.0 years
Account Associate 2.8 years
Top Careers Before Account Specialist
Cashier 8.7%
Internship 3.9%
Manager 3.1%
Teller 2.9%
Specialist 2.7%
Top Careers After Account Specialist
Cashier 5.5%
Specialist 3.8%
Manager 3.3%
Accountant 2.7%
Supervisor 2.6%

Do you work as an Account Specialist?

Average Yearly Salary
$46,000
Show Salaries
$30,000
Min 10%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$72,000
Max 90%
Best Paying Company
Cooley
Highest Paying City
Washington, DC
Highest Paying State
Rhode Island
Avg Experience Level
2.7 years
How much does an Account Specialist make at top companies?
The national average salary for an Account Specialist in the United States is $46,741 per year or $22 per hour. Those in the bottom 10 percent make under $30,000 a year, and the top 10 percent make over $72,000.

Real Account Specialist Salaries

Job Title Company Location Start Date Salary
Sales Account Specialist III Verifone, Inc. Santa Monica, CA Aug 22, 2016 $112,278
Principal Support Account Specialist Salesforce.com, Inc. San Francisco, CA Jul 11, 2011 $110,000
Technical Account Specialist [Data Virtualization] Denodo Technologies, Inc. Palo Alto, CA Jul 14, 2016 $110,000
Clinical Account Specialist Biosense Webster, Inc., A Johnson & Johnson Compan Diamond Bar, CA Aug 01, 2014 $108,700
DC (Defined Contribution) Account Specialist Pacific Investment Management Company (Pimco) Newport Beach, CA Sep 15, 2012 $105,000
Digital Account Specialist, Europe Netflix, Inc. Beverly Hills, CA Jul 11, 2015 $105,000
DPS Account Specialist Google Inc. New York, NY Dec 17, 2015 $105,000
Account Specialist Google Inc. New York, NY Nov 20, 2016 $103,000
Account Specialist Google Inc. New York, NY Jun 05, 2016 $93,000
Account Specialist Google Inc. New York, NY Apr 27, 2016 $91,417
Technical Account Specialist Keynote Systems, Inc. Seattle, WA Oct 01, 2011 $90,000
Technical Account Specialist Keynote Systems, Inc. Seattle, WA Oct 01, 2014 $90,000
Account Specialist AON Risk Insurance Services, West San Francisco, CA Oct 01, 2014 $90,000
Account Specialist Dataxu Inc. San Francisco, CA Sep 20, 2015 $65,000
Global Account Specialist Molex, Inc. Milpitas, CA Oct 01, 2011 $63,378 -
$73,378
Account Specialist Firmenich, Inc. New York, NY Nov 22, 2011 $63,000
Account Specialist Firmenich, Inc. Plainsboro, NJ Nov 21, 2011 $63,000
Account Specialist Firmenich, Inc. Plainsboro, NJ Dec 03, 2011 $63,000
Account Specialist Firmenich, Inc. Plainsboro, NJ Dec 09, 2011 $63,000
Legal Account Specialist Domingo Elias & Vu A Professional Law Corporation Brea, CA Nov 15, 2016 $62,860
Global Accounts Specialist Panasonic Electric Works Corporation of America New Providence, NJ Mar 10, 2011 $61,200
FS Account Specialist 1 R.R. Donnelley and Sons Company New York, NY Sep 08, 2016 $50,000
Legal Account Specialist Domingo Elias & Vu A Professional Law Corporation Brea, CA Nov 15, 2014 $48,773
Account Specialist Friendly Consultants Inc. Princeton Junction, NJ Jan 30, 2012 $48,422
Account Specialist Executek Systems LLC Aberdeen, MD Jul 02, 2012 $48,001
Account Specialist AON Risk Services Northeast, Inc. Philadelphia, PA Sep 14, 2016 $47,486

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Top Skills for An Account Specialist

  1. Customer Service
  2. Insurance Companies
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Utilize excellent customer service skills to communicate effectively with company personnel and/or vendors regarding payment approval to research and resolve questions.
  • Reviewed new applications for all required signatures and documents received via scanned and imaged applications from various large insurance companies.
  • Compile a variety of straightforward special and recurring accounting-related reports, summaries, financial statements, statistical reports and reconciliation.
  • Reviewed customer accounts records and communicated with the customer and/or attorneys verifying accounts are following federal guideline to be FDIC insured.
  • Coordinated product pricing, issued returns, processed credit card transactions.

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Top 10 Best States for Account Specialists

  1. Rhode Island
  2. New Hampshire
  3. Delaware
  4. Kentucky
  5. Massachusetts
  6. Michigan
  7. Connecticut
  8. District of Columbia
  9. Alaska
  10. Minnesota
  • (113 jobs)
  • (212 jobs)
  • (95 jobs)
  • (342 jobs)
  • (825 jobs)
  • (861 jobs)
  • (270 jobs)
  • (160 jobs)
  • (49 jobs)
  • (734 jobs)

Account Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 27,344 Account Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Account Specialist Resume

View Resume Examples

Account Specialist Demographics

Gender

Female

61.5%

Male

28.5%

Unknown

10.0%
Ethnicity

White

62.1%

Hispanic or Latino

15.9%

Black or African American

11.7%

Asian

6.9%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

62.7%

French

8.8%

Russian

3.0%

Mandarin

2.7%

Chinese

2.7%

Hindi

2.3%

Portuguese

2.3%

German

2.3%

Arabic

2.1%

Italian

1.6%

Urdu

1.4%

Vietnamese

1.3%

Japanese

1.3%

Cantonese

1.1%

Carrier

1.1%

Korean

1.0%

Tagalog

0.7%

Swedish

0.6%

Polish

0.6%

Greek

0.5%
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Account Specialist Education

Schools

University of Phoenix

32.0%

Strayer University

8.4%

Ashford University

5.6%

Kaplan University

5.6%

Liberty University

4.1%

Arizona State University

3.8%

Florida State University

3.7%

Southern New Hampshire University

3.5%

University of Houston

3.3%

American InterContinental University

3.2%

University of South Florida

3.1%

Michigan State University

3.0%

University of Central Florida

2.8%

Pennsylvania State University

2.7%

Georgia State University

2.7%

The Academy

2.6%

University of Florida

2.5%

Western Michigan University

2.5%

Houston Community College

2.4%

Northeastern University

2.4%
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Majors

Business

34.3%

Accounting

10.8%

Health Care Administration

7.0%

Marketing

5.3%

Communication

4.6%

Psychology

4.5%

Management

4.0%

Criminal Justice

3.8%

Finance

3.7%

Medical Assisting Services

2.7%

Nursing

2.7%

General Studies

2.6%

Human Resources Management

2.2%

Education

1.9%

Liberal Arts

1.9%

Computer Science

1.7%

Political Science

1.6%

Computer Information Systems

1.6%

English

1.6%

Legal Support Services

1.4%
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Degrees

Bachelors

41.3%

Other

25.4%

Associate

14.2%

Masters

10.9%

Certificate

5.2%

Diploma

1.9%

Doctorate

0.6%

License

0.5%
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Updated May 19, 2020