FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

or

The email and password you specified are invalid. Please, try again.

User already exist with emailId.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become An Account Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As An Account Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $56,675

    Average Salary

What Does An Account Specialist Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

Show More

Show Less

How To Become An Account Specialist

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

Show More

Show Less

Do you work as an Account Specialist?

Account Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Account Specialist Career Paths

Account Specialist
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Human Resources Coordinator Benefit Specialist Billing Specialist
Accounts Receivable Manager
6 Yearsyrs
Project Manager Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Staff Accountant Operations Analyst Intelligence Analyst
Collections Manager
5 Yearsyrs
Accounts Receivable Specialist Accountant Controller
Corporate Controller
12 Yearsyrs
Staff Accountant Auditor Credit Analyst
Credit Manager
5 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Accountant Senior Accountant Controller
Finance Controller
9 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Billing Specialist Office Administrator Human Resources Coordinator
Human Resources Business Partner
10 Yearsyrs
Accounts Receivable Specialist Finance Analyst Senior Finance Analyst
Manager Finance Planning And Analysis
8 Yearsyrs
Accountant Finance Manager Sales Manager
Office Manager
5 Yearsyrs
Account Executive Sales Consultant Sales Manager
Operations Manager
7 Yearsyrs
Business Analyst Senior Finance Analyst Accounting Manager
Payroll Manager
7 Yearsyrs
Human Resources Coordinator Payroll Specialist
Payroll/Human Resource Manager
7 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Manager Branch Manager Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Construction Manager Operations Manager
Territory Manager
7 Yearsyrs
Business Analyst Assistant Vice President
Vice President And Manager
10 Yearsyrs
Show More

Do you work as an Account Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Account Technician 3.2 years
Account Specialist 3.0 years
Billing Specialist 2.9 years
Account Associate 2.8 years
Account Analyst 2.8 years
Service Specialist 2.7 years
Top Employers Before
Cashier 6.3%
Teller 5.6%
Internship 4.3%
Manager 3.1%
Specialist 2.9%
Supervisor 2.2%
Top Employers After
Specialist 4.1%
Teller 3.8%
Manager 3.5%
Supervisor 2.9%
Owner 2.9%
Consultant 2.7%

Do you work as an Account Specialist?

Account Specialist Demographics

Gender

Female

67.0%

Male

31.0%

Unknown

2.0%
Ethnicity

White

62.1%

Hispanic or Latino

15.8%

Black or African American

11.5%

Asian

7.2%

Unknown

3.5%
Show More
Languages Spoken

Spanish

58.9%

French

9.7%

Chinese

3.6%

Mandarin

3.1%

Russian

2.9%

Hindi

2.8%

Portuguese

2.1%

Vietnamese

1.9%

German

1.9%

Arabic

1.9%

Italian

1.7%

Urdu

1.7%

Cantonese

1.6%

Japanese

1.6%

Korean

1.2%

Tagalog

0.9%

Polish

0.9%

Carrier

0.7%

Greek

0.5%

Persian

0.5%
Show More

Account Specialist Education

Schools

University of Phoenix

29.5%

Strayer University

7.8%

Kaplan University

5.9%

Liberty University

5.8%

Ashford University

5.6%

Southern New Hampshire University

5.1%

Florida State University

3.6%

American InterContinental University

3.4%

University of South Florida

3.3%

University of Central Florida

3.2%

Michigan State University

3.2%

Western Michigan University

3.1%

Northeastern University

3.1%

Eastern Michigan University

2.6%

University of Houston

2.5%

Arizona State University

2.5%

Northern Virginia Community College

2.5%

Pennsylvania State University

2.5%

Colorado Technical University

2.4%

Temple University

2.3%
Show More
Majors

Business

34.9%

Accounting

10.1%

Health Care Administration

6.7%

Marketing

5.9%

Communication

5.0%

Psychology

4.3%

Management

4.1%

Criminal Justice

3.9%

Finance

3.6%

Nursing

2.4%

Medical Assisting Services

2.3%

Human Resources Management

2.3%

General Studies

2.2%

Liberal Arts

2.0%

Education

2.0%

Computer Information Systems

1.9%

Computer Science

1.8%

English

1.7%

Political Science

1.7%

Information Technology

1.4%
Show More
Degrees

Bachelors

40.9%

Other

26.6%

Associate

12.9%

Masters

11.8%

Certificate

5.1%

Diploma

1.5%

Doctorate

0.6%

License

0.5%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Account Specialist Salaries

Job Title Company Location Start Date Salary
Sales Account Specialist III Verifone, Inc. Santa Monica, CA Aug 22, 2016 $112,278
Principal Support Account Specialist Salesforce.Com, Inc. San Francisco, CA Jul 11, 2011 $110,000
Technical Account Specialist [Data Virtualization] Denodo Technologies, Inc. Palo Alto, CA Jul 14, 2016 $110,000
Clinical Account Specialist Biosense Webster, Inc., A Johnson & Johnson Compan Diamond Bar, CA Aug 01, 2014 $108,700
DC (Defined Contribution) Account Specialist Pacific Investment Management Company (Pimco) Newport Beach, CA Sep 15, 2012 $105,000
Digital Account Specialist, Europe Netflix, Inc. Beverly Hills, CA Jul 11, 2015 $105,000
DPS Account Specialist Google Inc. New York, NY Dec 17, 2015 $105,000
Account Specialist Google Inc. New York, NY Nov 20, 2016 $103,000
Account Specialist Google Inc. New York, NY Jun 05, 2016 $93,000
Account Specialist Google Inc. New York, NY Apr 27, 2016 $91,417
Technical Account Specialist Keynote Systems, Inc. Seattle, WA Oct 01, 2014 $90,000
Account Specialist AON Risk Insurance Services, West San Francisco, CA Oct 01, 2014 $90,000
Technical Account Specialist Keynote Systems, Inc. Seattle, WA Oct 01, 2011 $90,000
Account Specialist Dataxu Inc. San Francisco, CA Sep 20, 2015 $65,000
Global Account Specialist Molex, Inc. Milpitas, CA Oct 01, 2011 $63,378 -
$73,378
Account Specialist Firmenich, Inc. Plainsboro, NJ Nov 21, 2011 $63,000
Account Specialist Firmenich, Inc. Plainsboro, NJ Dec 03, 2011 $63,000
Account Specialist Firmenich, Inc. New York, NY Nov 22, 2011 $63,000
Account Specialist Firmenich, Inc. Plainsboro, NJ Dec 09, 2011 $63,000
Legal Account Specialist Domingo Elias & Vu A Professional Law Corporation Brea, CA Nov 15, 2016 $62,860
Global Accounts Specialist Panasonic Electric Works Corporation of America New Providence, NJ Mar 10, 2011 $61,200
FS Account Specialist 1 R.R. Donnelley and Sons Company New York, NY Sep 08, 2016 $50,000
Legal Account Specialist Domingo Elias & Vu A Professional Law Corporation Brea, CA Nov 15, 2014 $48,773
Account Specialist Friendly Consultants Inc. Princeton Junction, NJ Jan 30, 2012 $48,422
Account Specialist Executek Systems LLC Aberdeen, MD Jul 02, 2012 $48,001
Account Specialist AON Risk Services Northeast, Inc. Philadelphia, PA Sep 14, 2016 $47,486

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of an Account Specialist?

Have you worked as an Account Specialist? Help other job seekers by rating your experience as an Account Specialist.

Top Skills for An Account Specialist

Show More

  1. Customer Service
  2. Financial Statements
  3. Insurance Companies
You can check out examples of real life uses of top skills on resumes here:
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Compile a variety of straightforward special and recurring accounting-related reports, summaries, financial statements, statistical reports and reconciliation.
  • Corresponded with health insurance companies and nursing homes to effectively execute medical claims and verify medical coverage and status.
  • Demonstrated forward-thinking initiatives in marketing brand within Phoenix area and successfully achieving 100 new accounts.
  • Handled 70 to 80 phone calls a day that came into the queue regarding payments that needed to be made.

How Would You Rate Working As an Account Specialist?

Are you working as an Account Specialist? Help us rate Account Specialist as a Career.

Top Account Specialist Employers

Jobs From Top Account Specialist Employers

Account Specialist Videos

The Opening - A day in the life of a PwC tax associate

Introduction to Accounts Payable Process

Key Account Management - Eight Key Factors 1

Related to your recently viewed content