Account specialist vs customer care specialist

The differences between account specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account specialist and a customer care specialist. Additionally, an account specialist has an average salary of $42,586, which is higher than the $32,427 average annual salary of a customer care specialist.

The top three skills for an account specialist include customer service, patients and account management. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.

Account specialist vs customer care specialist overview

	Account Specialist	Customer Care Specialist
Yearly salary	$42,586	$32,427
Hourly rate	$20.47	$15.59
Growth rate	-8%	-4%
Number of jobs	116,010	260,027
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Average age	46	40
Years of experience	12	12

What does an account specialist do?

An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.

What does a customer care specialist do?

A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

Account specialist vs customer care specialist salary

Account specialists and customer care specialists have different pay scales, as shown below.

	Account Specialist	Customer Care Specialist
Average salary	$42,586	$32,427
Salary range	Between $28,000 And $62,000	Between $26,000 And $39,000
Highest paying City	Washington, DC	Grand Forks, ND
Highest paying state	Virginia	Hawaii
Best paying company	Microsoft	Axogen
Best paying industry	Finance	Insurance

Differences between account specialist and customer care specialist education

There are a few differences between an account specialist and a customer care specialist in terms of educational background:

	Account Specialist	Customer Care Specialist
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Account specialist vs customer care specialist demographics

Here are the differences between account specialists' and customer care specialists' demographics:

	Account Specialist	Customer Care Specialist
Average age	46	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account specialist and customer care specialist duties and responsibilities

Account specialist example responsibilities.

Cultivate productive long-term relationships with all assign accounts, and manage all reporting and presentation needs for RFP's.
Manage a portfolio of accounts end to end RFP program execution inclusive of pricing, contracting, process and technology solutions.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Deliver exceptional customer service to hospital accounts and internal sales representatives in accordance to revenue recognition policies and HIPAA regulations.
Experience with CMS 1500 and UB-04 claims using HCPC/CPT codes as well as NDC codes
Monitor CMS and real time aux codes.

Customer care specialist example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products

Account specialist vs customer care specialist skills

Common account specialist skills

Customer Service, 25%
Patients, 13%
Account Management, 6%
PowerPoint, 4%
Data Entry, 4%
Catheter, 3%

Common customer care specialist skills

Customer Care, 25%
Customer Service, 13%
Outbound Calls, 6%
Data Entry, 5%
Troubleshoot, 3%
Inbound Phone Calls, 3%

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Office and Administrative Industry
Account Specialist
Account Specialist vs Customer Care Specialist

Updated January 8, 2025

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