Accounting and Tax Lead
Remote Account Specialist Job
ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We established a culture of collaboration, trust and continuous improvement by empowering employees to bring up initiatives and run with them. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you!
We are looking to add a new Accounting & Tax Lead to our Finance & Accounting team. This position will work extensively with the company's accounting, financial reporting and industry specific revenue systems. The individual will be a key contributor to the month-end close, P&L review, annual audit, oversee all tax- related functions, and other initiatives. This position reports to the Accounting Manager and will be based out of our Frederick, MD Corporate HQ - but is a HYBRID role, with flexibility to work from home a few days a week.
Essential Job Duties:
Participate in all aspects of day-to-day accounting operations, and month-end/year-end close process
Participate in all financial reporting throughout the company utilizing Sage Intacct, Excel/SQL and Tableau based reporting, reconcile account balances and review GL activity
Assist with daily, weekly and monthly management of tax related functions.
Experience in sales/use and excise taxes
Experience in tax planning, preparation, compliance, training, supervision to ensure the business complies with tax regulations
Experience in filing tax returns, advising leadership team and managing tax audits
Analyze and lead monthly review of financial results for various geographical areas
Serve as a Regional Accounting Lead to provide accounting support for day-to-day transactions
Collaborate with Operational Leaders as well as the Executive Team on various projects as needed
Develop and document business processes and accounting policies to maintain and strengthen internal controls, ensure compliance with GAAP principles
Evaluate best practices and identify opportunities for process improvements and efficiencies
Education and Experience:
A bachelor's degree in finance, Accounting or related field, CPA not required
Minimum of 5+ years of experience in corporate or public accounting environment
In-depth understanding of Generally Accepted Accounting Principles (GAAP), familiarity with ASC 842 Accounting Lease Standard preferred, but not required
Selected candidate should have supervisory experience and be a natural leader capable of motivating others
Advanced MS Excel skills, including Vlookups and pivot tables to reconcile and analyze reports and data sets
Experience with an ERP or accounting system preferred
Experience with inventory and accrual accounting
Demonstrated ability to thrive in a dynamic environment and handle multiple competing priorities
Problem solving, project management and analytical skills required
Reliability, honesty, integrity and exceptional communication skills are a must along with a sense of urgency, strength of conviction, a strong work ethic, and a coachable, team-oriented attitude
Must be self-motivated and able to work independently, while also work well with others
Highly detail-oriented, organized, and able to prioritize time management
Familiarity with Tableau and other tech-enabled tools is a plus but not required
PERKS WITH US!
Career Development and Leadership Training
Medical, Vision and Dental Insurance
Immediate 401(k) company match and contributions
Tuition Reimbursement
Company paid Short Term Disability, Life Insurance and AD&D
Paid Sick Time, Vacation Time and Holidays
Paid Parental Leave
Wellness Programs
ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Oil Sales and Service Representative
Account Specialist Job In Montvale, VA
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!
Purpose:
The Oil Sales and Service Rep (OSSR) will be responsible for providing sales and services of approved waste streams at HCC customer locations. The position frequently uses hoses to load/offload Oil Tanker Trucks from a variety of containers.
Specific Duties:
Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all HCC safety guidelines
Responsible for customer service and new business development in a certain geographic area as assigned by the Company
Aligns work orders to minimize mileage and travel time
Inspects vehicle and equipment for safe operation
Delivers service to customers by pumping approved waste streams from customer containers into truck
Pursues additional services with existing accounts
Assesses potential customer needs, presents HCC products and services to customers, and
develops new customers
Develop sales leads for Data-Marketing
Complete all required paperwork accurately and neatly
Maintains compliance with all applicable Department of Transportation (DOT) requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance.
Performs a variety of administrative tasks as required and directed, encompassing responsibilities such as document management, maintaining office cleanliness, data entry, and other reasonable duties as assigned.
Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies and Specific Skills
Strong communication skills and attention to detail
Ability to interact with customers, sales branch employees, and other corporate departments
Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
Work Experience:
Route sales experience preferred
Education, Certificates, Licenses, or Designations:
High School diploma or equivalent required
Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and Tanker Endorsement
Motor vehicle record (MVR) that meets or exceeds HCC's published standards including, but not limited to the following.
Seat belt and cell phone violations
Excessive speeding
DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment*:
Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements*:
Frequent lifting of hoses weighing up to 40lbs
Frequent climbing of ladders to access approved waste streams
Occasionally pulling/dragging of hoses weighing up to 40lbs each
All applicants must pass the pre-employment physical including drug & alcohol screening.
Work Environment:
While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Crystal Clean LLC is an Equal Opportunity Employer.
Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
Account Services Specialist
Account Specialist Job In Reston, VA
Apella Capital (Apella) is an established and fast-growing wealth management firm (RIA) that is expanding to new markets and looking for an account service associate who has a passion for helping clients in our Reston, VA office.
Apella is headquartered in CT with offices across the country including MA, RI, NY, TN, TX, GA, CA, PA, OR, VA and WA. As Apella continues to grow it offers clients, employees and advisors a unique experience by taking a team approach to offering the highest quality of service. We get to know our clients very well and use that knowledge to create customized financial, investment and tax plans, and manage their investments.
We are looking for a self-starting problem solver, with a desire to provide an exceptional client experience, who can think critically and wants to be part of our team.
Responsibilities:
Provide administrative support to Client Relationship Specialists, Advisors & Planners
Process account forms and maintain related files
Communicate with custodians (i.e. Charles Schwab, Fidelity, Axos, etc)
Track requests to completion
Cashiering
Assist with marketing projects as needed
Assist/own Operations projects as needed
Respond to Client requests for service
Perform other duties as needed
Requirements:
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), Internet, CRM Software
Ability to learn & adapt quickly to multiple technology platforms
Excellent written & oral communication skills; strong listening skills; professional, positive demeanor
Strong organizational & prioritization skills
Ability to muti-task, manage time efficiently in a fast-paced environment
Ability to work independently or part of a team
Associates Degree OR Related/Industry Experience
Manufacturing Account Specialist
Account Specialist Job In Richmond, VA
Job Title: Manufacturing Account Specialist
Job Functions:
Cultivate positive relationships with internal teams and customers through accurate, responsive, and proactive communication, ensuring all customer requirements, including product specifications and logistics details, are understood and met.
Generate and process sales contracts and customer purchase orders, ensuring accuracy, monitoring availability, and communicating discrepancies to customers.
Coordinate and track customer product samples, facilitate customer pickups at third-party warehouses, and collaborate with the Logistics Team on delivered contracts.
Review customer purchase orders for accuracy against sales contracts, communicate discrepancies and product availability issues with Sales Executives and customers, and submit additional testing requests to the Quality Assurance team as needed.
Facilitate resolution of warehouse issues, including short orders, missing or damaged products, and incorrect release of products, and coordinate third-party processing requests and shipments with Sales Executives and Processing Coordinators.
Track sales contract progress, communicate contract balances internally and externally, and proactively plan for third-party processing sales contracts, ensuring timely and efficient operations.
Qualifications and Experience:
Minimum of 1-3 years of experience in client service, supply chain management, logistics, procurement, or a related field.
Strong attention to detail and accuracy in managing documentation and reviewing reports.
Effective communication skills to liaise with various stakeholders.
Problem-solving skills to identify and resolve issues related to operational processes.
How to Apply: If you are a motivated individual with a passion for manufacturing and a commitment to excellence, we encourage you to apply. Please submit your resume. We look forward to reviewing your application and potentially welcoming you to our team.
BENEFITS: The company provides Anthem medical, dental, and vision insurance, with 100% of the cost covered for employees and 50% for family members. They also offer a 401K plan with a 5% match that is immediately vested. Additionally, the company provides short-term and long-term disability insurance, Aflac, and paid time off. Employees receive 3 weeks of vacation, 5 days of sick leave, 9 holidays, and 2 flexible holidays.
Senior Client Onboarding Specialist
Remote Account Specialist Job
Senior Client Onboarding Specialist, REMOTE / Hybrid (Wakefield, MA) - C-4 Analytics
C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. C-4 Analytics is committed to developing innovative solutions for every dealer in every market, and to providing the highest levels of accountability and customer service. We are currently hiring for a Senior Client Onboarding Specialist as we look to expand our team and support our growing roster of local and national clients.
Please note: C-4 Analytics is currently operating in a hybrid capacity out of our Wakefield, MA, office.
The Senior Client Onboarding Specialist may benefit from the flexibility to work in a way that suits them best. We offer the following work options:
Remote: We understand that some individuals thrive in a remote working setup. As such, we support remote work arrangements, allowing you to work from the comfort of your own home or any location that enhances your productivity.
Hybrid: For those who prefer a balance between office and remote work, we offer a hybrid model. This allows you to divide your time between working in the office and remotely, providing the best of both worlds.
We place a high value on local candidates. We are open to considering individuals who we believe have exceptional experience for remote opportunities. Even if you do not meet every qualification, we encourage you to apply.
If you are unable to complete this application due to a disability, contact this employer to ask for accommodation or an alternative application process.
Compensation:
We offer a competitive compensation commensurate with experience and qualifications. The starting annual on target earning for this position is $85,000.00. The final salary will be determined based on factors such as skills, knowledge, and demonstrated expertise.
Please note that the stated salary range is flexible and negotiable based on individual qualifications and fit for the role. We encourage candidates to discuss their salary expectations during the interview process.
Working at C-4 Analytics
We provide our employees with a range of benefits, including career development programs, unlimited paid time off, and additional perks. All are welcome to visit our careers and culture page for more details.
Who We're Looking For: Senior Client Onboarding Specialist, REMOTE / Hybrid (Wakefield, MA)
As Senior Client Onboarding Specialist at C-4 Analytics, you are the first point of contact for new clients, you'll manage, execute, and ensure a successful kick-off process. You'll work closely with the Associate Vice President to strategize and enhance our onboarding process to ensure client satisfaction. Your role will be instrumental in transitioning our new clients to our solutions, offering an engaging blend of autonomy and a team environment.
Relishing the challenge of setting up new clients and maintaining their success, you will help improve our onboarding process efficiency. You will stay on top of current marketing trends, acting as a valued automotive digital marketing expertise resource. Managing campaigns from start to finish, you are responsible for liaising with our solutions teams and being the primary daily contact for your client portfolio.
A day in the life of a Senior Client Onboarding Specialist, REMOTE / Hybrid (Wakefield, MA)
Be the first voice for new clients as they join C-4 Analytics as well as the main day-to-day contact for a number of C-4 Analytics clients.
Support all new client actions with Phase 1 tasks including welcome calls/emails, scheduling and coordinating kick-off calls, and developing kick-off materials.
Work closely with the Associate Vice President of Client Onboarding & Success to support and deliver strategic media plans to clients.
Ensure clients experience a smooth transfer from Phase 1 of onboarding to Phase 2 of producing and executing customized digital marketing strategies for clients.
Develop strong relationships with the Sales team to gather appropriate background information for seamless transitions from contract signing through program launch.
Be proactive in providing both the Onboarding team and the Client Services team with all necessary client information, including logins and reporting to ensure optimal performance.
Be a senior voice and digital marketing expert on client calls with the Onboarding team
Provide support to the Onboarding team on client presentations, including development, analysis, and execution of the presentations.
Assist Associate Vice President of Client Onboarding & Success on continually improving Phase 1 processes and increasing team efficiency.
Possess a consistent sense of urgency, as well as detail-oriented, in order to complete all Phase 1 deliverables and services on time and with 100% accuracy.
Manage all aspects of digital marketing campaigns (including but not limited to paid search, website maintenance, social media, and online reputation), from the initial campaign pitch, to campaign setup, execution, review, and reporting.
Campaigns include all aspects of paid search, website maintenance, social media, and online reputation.
Work cross-functionally with internal productions teams to consistently improve client websites for optimal success and to better serve overall digital strategy.
Work with external parties such as a web provider platform to make sure client strategies are carried out; followed up and escalated as needed.
Create client-facing monthly reports on all aspects of C-4 Analytics campaigns by identifying and interpreting KPIs related to a client's digital marketing campaign strategy.
Run weekly meetings to update clients on cumulative progress.
Ensure that all external assets are compliant and approved by the client.
Manage all tasks in JIRA from creation to close in a timely manner.
What you'll need to succeed:
Must-Haves
2+ years of experience within the automotive industry. Either in a client capacity, or working within automotive dealerships.
5+ years of client management experience, including at least 1 year working as an Onboarding Specialist or Account Lead
Bachelor's Degree in Business Administration or a related degree / equivalent relevant industry experience
Certifications in Google Analytics, Google Ads, Bing Ads, and Facebook Blueprint
Expert in Local SEO
Stellar presentation skills - ability to demonstrate value to clients and serve as a trusted digital advisor as well as set client expectations
Excellent written and verbal communication skills - ability to write professional emails to clients and third parties
A strong sense of urgency
Demonstrated time management and project management skills, including experience in project management tools, such as JIRA
Familiarity with website functionality
Demonstrated experience with Google products (Gmail, Docs, Slides, Drive) and Microsoft Office Suite (Excel, Word, PowerPoint) products
More About C-4 Analytics
C-4 Analytics takes the guesswork out of advertising. We don't over-promise: we over-deliver. We provide real value to our clients because we really value them as partners. We love Google and Facebook, but
also
love Instagram and Bing. We innovate, educate, and instigate. We are forward-thinking, but we learn from the past. We are results-driven and our strategies drive results. We love the practical applications of psychology to marketing, but we aren't above a good practical joke. We are team players, but we love to crush our competitors. We create an environment of respect and we respect the environment. We are the brains and the good looks. We are very humble. We are nerds, but cool, likable nerds. We are never gonna give you up. Never gonna let you down. We are all work and all play. We calculated that only 15.8% of visitors who started this paragraph would actually read this far down. We are C-4 Analytics.
Customer Account Representative
Account Specialist Job In Virginia Beach, VA
Are you a people-oriented, sales-driven individual with a passion for customer experience and a hunger for career growth and leadership opportunities? If so, we want you to be a part of our dynamic Sales and Customer Experience Team!
Why Choose Us:
Unlimited Growth Potential: We believe in nurturing and promoting talent from within. As a Customer Account Representative, you'll have the chance to fast-track your career and step into leadership roles as you excel.
Customer-Centric Culture: We're all about delivering exceptional experiences to our customers. For that to happen our team needs to feel taken care of. A happy team makes for happy customers.
Sales Excellence: Dive into the world of sales and learn transferable skills that will always be in demand. We provide comprehensive training and support to help you achieve your sales goals and beyond.
What We're Looking For:
People-Oriented: Your ability to connect with people is what you pride yourself on. You enjoy building rapport and understanding the unique needs of each customer.
Interested in the art of Sales: You're excited about the art of selling. Whether you're a seasoned pro or just starting, you're hungry to learn and succeed in a sales-driven environment.
Desire for a Career: Your career development is a priority, and you're eager to take on leadership roles as you grow with us.
Key Responsibilities:
Customer Engagement: Develop strong relationships with customers, understanding their needs, and offering tailored solutions.
Sales: Drive sales through effective communication and product knowledge. Achieve and exceed sales targets.
Team Collaboration: Work closely with our Sales and Customer Experience Team to deliver outstanding results and support each other's success.
What We Offer:
Competitive Compensation: A rewarding package including base salary and performance-based bonuses.
Training and Development: Continuous learning opportunities to enhance your sales skills and advancement opportunities.
Dynamic Workplace: Join a passionate team in a positive and collaborative environment.
Career Advancement: Clear paths to leadership roles for high achievers.
Service Specialist
Remote Account Specialist Job
If you are interested in working from home, with full training from the ground up,
weekly pay, and flexible hours; with the ability to work from home, read below.
We offer:
- Weekly pay + possible weekly bonuses!
-Flexible Hours
- Energetic, positive, supportive team environment
- Career growth and merit-based advancement system
- Structured training and leadership program
- Full training from the ground up - Previous experience preferred but not required
- Company events and trips!
Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking
for a long-term career fit and wants to get their foot in the door with a company to grow is
important to us.
Your Responsibilities:
- Provide excellent customer service through active listening and help keep both internal and
customer-facing support documentation up-to-date.
- Work with confidential customer information and treat it sensitively while actively providing
recommendations for continuous product and process improvement.
- Aim to resolve issues on the first call by being proactive and handle open customer issues and
raise when appropriate to ensure timely follow-up and satisfactory resolution.
- Handle and carefully respond to all customer inquiries
- Assist existing clients through phone and/or in person about account management, billing
issues, content and basic product application while building scalable customer-facing resources
for common questions and issues.
Company Accolades:
- Forbes Top 25 Happiest Companies to work for in America
- Fortune 500 Company
- Has served working families and been in business since 1951
- Has been respected and appreciated by more than 20,000 different groups, representing
members of labor unions, credit unions, associations, fraternal organizations, sporting groups,
licensed professionals, and nonprofit organizations
Employment Type
Full-time
Client Services Specialist
Account Specialist Job In Fairfax, VA
For over 30 years, Fairfax Cryobank, a division of GIVF, has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe.
We are seeking energetic and compassionate full-time, entry-level, Client Services Specialists to join our fantastic CS team.
Responsibilities:
Must be able to handle many inbound and outbound calls to and from clients, listen to our clients' needs and provide helpful solutions to their concerns.
Build sustainable relationships and trust with client accounts through open and interactive communication.
Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support.
Meet personal/customer service team sales targets and call handling quotas.
Process semen, product, and internet orders
Liaison between patients and physician clients
Schedule client depositor and designated donor appointments
Triage calls to management and accounts receivable
Able to handle multiple office responsibilities simultaneously.
Other duties as needed.
Requirements:
Associate or Bachelor's degree preferred or minimum of 2 years of related work experience.
Proven experience working in a call center or customer-support role is a huge plus.
Must have patience and compassion for clients trying to conceive.
Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule.
Demonstrate strong phone and verbal communication skills along with active listening.
Must be able to multi-task, prioritize, and be detail oriented.
Must possess a high level of independent judgment and accuracy.
Fluency in Spanish is a plus!
Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams
Must have a quiet home office work space
Strongly prefer candidates from Virginia, Maryland and Washington DC area.
Additional information:
$20.00 per hour
Quarterly bonus program
Work Schedule Options:
Remote: Monday- Friday: 11:30am- 8pm ET
Remote : Monday - Thursday 10:30am-8pm ET and Saturday 11:30am-3:30pm ET
On-site: Monday-Friday 9:30am to 6pm
GIVF provides competitive compensation and generous benefits to our employees, including:
Health, Dental and Vision insurance
Flex Spending Account (FSA) and Health Savings Account (HSA) options
Group term life insurance
Short-term and long-term disability options
401K plan plus employer match
Paid parental leave
Tuition reimbursement program
Paid vacation and sick time
Paid company holidays
Job training and development opportunities
For more information about Fairfax Cryobank, we encourage you to visit our website at ************************
To apply, kindly email your cover letter, iinclude your work schedule preference and resume to ************* and note CSR in the subject line. Please also indicate your work schedule option. EOE/M/F/D/V
**We review all applications and contact qualified candidates via email for further consideration.**
Client Service Specialist
Account Specialist Job In Alexandria, VA
Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand.
You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative.
Responsibilities:
Direct client contact - answer questions about accounts, etc.
Coordinate all schedule logistics for prospects & clients as they meet with advisors
Prepare and process new account paperwork
Process service requests for clients
Prepare correspondence
Maintain client files
Conduct client outreach
Prepare/process paperwork, service requests, and back-office support as needed
Work with team to ensure client experience
Complete various projects and administrative functions, as assigned
Thorough follow-thru on all tasks assigned
Assist with client events, as needed
Ability to travel to assist other locations, as needed
Other duties as assigned
Required Qualifications:
Financial services experience; LPL preferred
Outstanding organizational and time management skills
Ability to proactively assess situations and work/think independently
Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce
Excellent phone skills
Computer literate
Excellent written and verbal communication skills
College degree or equivalent experience preferred
Military experience a plus
Full time in office position located in Alexandria, VA
Hours are 8:30 AM - 5:00 PM Monday-Friday
Medical Billing & Collections Specialist
Remote Account Specialist Job
Position: Medical Billing & Collections Specialist - Reimbursement (Remote working mountain time hours)
Location: Remote anywhere in the United States, excluding California, North Dakota, Washington, Wyoming, and Puerto Rico.
We are looking for a detail-oriented and experienced Medical Billing & Collections Specialist to join our client's team. In this role, you will be responsible for overseeing the entire claims process, from billing to follow-up, ensuring timely resolution of claims with government and commercial payors. You will handle denied claims, manage appeals, investigate partial payments, and resolve claim rejections while maintaining compliance with industry guidelines and organizational policies. Strong communication and analytical skills are essential, as you will interact with payors and collaborate with internal teams to ensure accurate claim processing and reimbursement.
This is a contract to hire position with a strong possibility of going permanently paying between $23-$25/hourly based upon experience
Key Responsibilities:
Manage the health and status of insurance claims billed to government and commercial payors, ensuring timely resolution through persistence, attention to detail, and clear communication.
Requires strong knowledge and experience in the full revenue cycle process, including traditional Medicare, Medicare HMO, traditional Medicaid, Medicaid HMOs, contracted commercial plans, and non-contracted (out-of-network) claims.
Experience with Durable Medical Equipment (DME) billing is preferred.
Claim Follow-Up
Investigate claim status via payor portals or by contacting payors.
Identify and resolve issues such as missing information, errors, or timely filing concerns.
Correct and resubmit claims as needed, adhering to payor guidelines.
Document all actions in the billing system and monitor follow-up progress.
Denial Management
Analyze and understand denial reasons.
Verify accuracy and gather necessary supporting documents.
Contact payors to clarify denials and determine next steps (corrections, resubmission, or appeal).
Submit appeals or corrected claims with proper documentation.
Track and document actions in the billing system.
Partial Payment Review
Investigate partial payments to verify payment accuracy and determine patient responsibility.
Review Explanation of Benefits (EOBs) and contracts to ensure compliance with contractual rates.
Address discrepancies through corrections, appeals, or adjustments.
Update billing records and document all actions in the system.
Resolving Claim Rejections
Review rejection reasons using codes and messages to verify claim details (patient information, billing codes, insurance).
Investigate rejected claims to validate critical details.
Correct errors, update information, and gather supporting documents.
Resubmit claims following payer guidelines, ensuring timely filing.
Performance and General Duties
Follow organizational policies and use internal resources for guidance.
Adhere to quality procedures and support continuous improvement initiatives.
Apply workflow efficiencies to manage tasks and prioritize effectively.
Address open cases related to reimbursement invoices.
Gain proficiency in relevant systems (e.g., Oracle, Salesforce, ProChant Pulse, Brightree) to resolve inquiries and document actions.
Work Prioritization
Use the daily work driver (such as Daily AR Pivot, ProChant Pulse, Excel) to prioritize tasks.
Filter worklists and focus on high-priority accounts.
Requirements:
Expertise in Medicare, Medicaid, and commercial payor regulations.
Proven ability to independently write appeal letters for denied or underpaid claims.
Experience with submitting retroactive authorization requests.
Excellent communication skills to participate in reimbursement calls and address related inquiries.
Ability to interpret and explain Explanation of Benefits (EOBs), in-network/out-of-network benefits, coinsurance, deductibles, and provider contractual agreements.
Knowledge of Accounts Receivable (A/R) principles, cash posting, medical billing procedures (including HCPCS and ICD-10 codes), medical collections, and claims processing guidelines.
Bachelor's degree in a related field with 2-3 years of experience in medical billing and collections, or High School Diploma/GED with 6+ years of experience in medical billing and collections.
AimHire is an equal opportunity employer.
Technical Accountant (SEC Reporting)
Remote Account Specialist Job
This is a great opportunity for a straight public candidate ready to transition into a Financial Services technical reporting position.
What you get:
Compensation range of 80-110K plus bonus
3 weeks PTO plus holidays
Hybrid work-from-home model
Stellar Health Benefits
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts,
Work/Life Balance: Sabbatical (4 consecutive weeks at 5 years), Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
What you need:
Bachelor's degree in Accounting, CPA license required.
2-5 years of U.S. GAAP accounting and financial reporting experience, public accounting experience ideal.
Direct experience with SEC reporting and preparation of financial statements and footnotes of public companies.
Current understanding of GAAP, financial reporting principles and SEC regulatory requirements. Relevant broker/dealer, bank or other financial services experience a plus
What you'll do:
Assist in the design and preparation of external and internal financial reports, including audited financial statements and SEC filings.
Research and assist with implementation of accounting and regulatory guidance to ensure accurate and relevant disclosures in audited financial statements and SEC filings.
Establish and maintain close coordination with business partners in the accounting, reporting, finance, technical accounting policy, legal, and other functional business areas to ensure proper input into internal and external financial reporting.
Continuously work to enhance and streamline reporting processes and controls.
Support internal and external audits and regulatory examinations.
Execute and maintain an effective internal control environment.
Participate in projects related to debt and equity issuance, business combinations, SEC comment letter process and ad hoc disclosure research.
Ad hoc projects as needed.
Looking forward to connecting!
Todd
Legislative Specialist
Account Specialist Job In Quantico, VA
About the Company
Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems.
We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advancement. Our excellent employee retention record reflects our employee focus. We work with Veteran's organization to proactively hire those who have served our country. We offer medical, dental and vision insurance, 401k, PTO and 11 paid holidays.
About the Role
DI is looking for a Legislative Support in Quantico, Virginia. This position will mostly be onsite with an allowance of working remotely one day a week.
Responsibilities
Provide support to the CODIS Program, to include:
Providing legislative monitoring/support and planning
Preparing, and conducting presentations
Other support functions
Annual CODIS Conference
Scientific Working Group on DNA Analysis Methods (SWGDAM)
State CODIS Administrators meetings
NDIS Board
Software demonstrations
Monitor Federal, State and case law for revisions relation to the constitutionality of DNA databases and their use
Provide research and supporting documentation for use in litigation involving the Federal Convicted Offender Program and challenges to State DNA database laws
Maintain model provisions for DNA database laws for use by States seeking to revise their existing laws
Review pending Federal regulations and legislation on DNA
Maintain a current CODIS State Administrator's Manual to ensure it is consistent with Federal laws, regulations and case law
Research and prepare memoranda on issues affecting DNA databases and NDIS assist with NDIS procedures and meetings
Audit support-respond to request for information, prepare reports
Required Skills
Minimum 5 years' Judicial and legislative experience
Minimum 5 years' experience in legislative research in forensic DNA.
Minimum of three (3) years of working experience with the latest version of Microsoft Office Suite (Word, Excel, and PowerPoint) and SharePoint (User)
Preferred Experience with and knowledge of the FBI CODIS program, its use by law enforcement agencies at the state and national levels
At least secret level security clearance
Preferred Experience with and knowledge of the FBI CODIS program, its use by law enforcement agencies at the state and national levels
Equal Opportunity Statement
Data Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Discovery and Collection Specialist
Account Specialist Job In Springfield, VA
Veteran-Owned Firm Seeking Discovery & Collection Specialist for Springfield, VA
My name is Stephen Hrutka. I manage a veteran-owned firm in Washington, DC, focusing on Supply Chain Management, Strategic Sourcing, and Technical/ Cleared Recruiting.
HRUCKUS helps other Veteran-owned businesses recruit positions across DARPA, Strategic Capabilities Office, and Federal Agencies. One of our longest-engaged Veteran-owned clients has a funded opening for a Discovery & Collection Specialist.
The ideal candidate will have an Active TS/SCI Clearance, 1-3 years of experience and knowledge in Collecting, researching, evaluating, and compiling publicly available information (PAI) by established customer policies and procedures, including current storage policies, OPSEC protocols, and Intelligence Oversight (IO) Governance.
If this role is not a fit for you but you may know someone, I am glad to offer a referral bonus.
Thanks,
Stephen M Hrutka
Principal Consultant
HRUCKUS LLC
***************
Position Description: Our client seeks a Discovery & Collection Specialist with an Active TS/SCI Clearance to support their subsidiary operations.
Our client provides professional GEOINT exploitation, analysis, production services, and GEOINT management solutions. To succeed, The Discovery & Collections Manager must possess the passion to ramp up quickly as a valuable teammate, skillfully communicate and scale activities, and always meet or exceed professional expectations.
Essential Duties:
Collect, research, evaluate, and compile publicly available information (PAI) by established customer policies and procedures, including current storage policies, OPSEC protocols, and Intelligence Oversight (IO) Governance
Produce and disseminate Customer Open-Source reports and alerts by established SOPs
Populate activities in the assigned performance management system (Currently JIRA)
Support timely responses to intelligence priorities, requests for information (RFIs), and other customer and mission needs
Tasks Include:
Regional/Target Monitoring
Language support
Geolocating
Data discovery and transfer
Address coding
Contribute to preparing data releases and analytical, observational, and technical reports and publications
Assess open-source media veracity utilizing splice detectors, hex editors, GAN detectors, etc.
Maintain proper file management following division standards
Request and maintain access to security domain systems (SBU, SecNet, COE)
Request, maintain access to, and utilize IC Open-Source databases/portals (Tier 0)
Contribute to Open-Source Tradecraft knowledge management
Support presentations of activities, discoveries, conclusions, and tradecrafts to leadership, partners, and customers
Maintain an active presence in Open-Source chat rooms and collaboration spaces to engage with team members, customers, and partners
Conduct persona maintenance activities (surfing, seasoning, posting) in accordance with the service constraints paragraph on sensitive operations
Support Senior Management with outreach and marketing efforts
Required Skills and Experience:
Must possess an Active TS/SCI Clearance
1-3 years of experience conducting Open-Source collection or Open-Source Analysis
Experience with web browsing tools and advanced searching techniques
Coursework or one year of experience building/using PowerPoint slides, Excel spreadsheets, Email, and One Note Notebooks
Basic knowledge of how to conduct safe searches (OPSEC)
1-3 years of demonstrated work experience directly engaging with IC partners/customers
Preferred Qualifications:
Foreign language capabilities (Reading, Writing, Listening)
Knowledge of geospatial technologies (ArcGIS, Google Earth, I Spy)
Knowledge of DoD/IC databases and services
Knowledge of Common Open-Source Databases and Services
Familiarity with Social Media
Familiarity with JIRA
Knowledge of DoD and IC missions
Experience Geolocating images (Handheld photography, videos, etc.)
Ability to remain flexible to changing priorities and requirements from supervisors and customers
Additional Client Requirements:
Physical:
Frequently required to sit and work at a desk/computer for up to 8 hours a day
While performing the job responsibilities, the employee is required to talk and hear
Must have repetitive wrist/hand/finger movement to work on computer and related office equipment
Vision abilities required by this job include close vision
Cognitive:
Ability to learn new tasks
Ability to maintain focus and complete tasks independently
Ability to remember processes
Ability to complete tasks in situations that have a speed or productivity quota
Benefits:
This full-time position offers Medical, Dental, Vision, 401K Match, Generous PTO, and Additional Company Paid Benefits
The target annual rate is $60,000-$65,000.
Analytics Specialist
Account Specialist Job In Arlington, VA
ential Duties and Responsibilities:Assess current analytics efforts, implement recommended changes, and work with business and IT stakeholders enable holistically and accurate tracking and reporting of user engagement with the Employee Benefits website.
Analyze website data and trends to identify areas for improvement.
Develop tracking strategies for multiple user roles and applications, ensuring clean and segmented data collection.
Recommend how best to track based on stakeholder needs.
Implement and manage tags, triggers, and variables using Google Tag Manager.
Create custom events and guide stakeholders on tracking capabilities based on their desired report outcomes.
Track and measure website traffic and performance metrics.
Generate dashboards and reports displaying site metrics gathered using GA4.
Instruct and guide IT on how best to implement tracking and ensure accurate data collection.
Test to validate proper implementation of analytics tracking.
Address technical issues that may affect data accuracy or website performance.
Create and present detailed reports on website performance and user behavior.
Provide data-driven insights to support strategic decision-making and business goals pertaining to the organization of content on the Employee Benefits website.
Share insights on user behavior to inform the design and functionality of site organization and content.
Help set up tracking for communication campaigns to measure their effectiveness.
Analyze how different types of content perform and suggest improvements.
Train Digital Operations staff on how to carry forward and expand established, foundational analytics dashboards, reports, and tools.
Design comprehensive reporting for tracking website and user behavior trends.
Qualifications:Bachelor's degree in marketing, statistics, computer science, or a related field.
Previous experience in web analytics and data mining and analysis.
Experience with Google Analytics 4 (GA4) including Google Tag and Tag Manager.
Experience with Looker Studio or other reporting tools.
Strong knowledge of SQL for querying large data sets.
Experienced or specialized in developing in-depth analytics reports and dashboards using advanced tools like Tableau or Power BI.
Knowledge of event-based tracking, cross-domain tracking and enhanced user groups.
Strong verbal and visual communication skills to present technical concepts in an approachable/digestible manner and explain insights and recommendations.
Excellent attention to detail and accuracy.
Ability to work effectively with different teams, including IT and business groups.
Experience training others to manage and maintain analytics reports and tooling.
iMIS Specialist
Account Specialist Job In Alexandria, VA
Reporting Structure:
The iMIS Specialist reports to the Senior Director, Information Technology
This entry-level position offers an opportunity to gain hands-on experience with iMIS, our association management system. The role will work with all business units to provide iMIS support, deliver new functionality, and training.
Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
1-2 years experience working with iMIS and RiSE.
Knowledge of ReportWriter and Forms Builder a plus.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Experience with HTML, CSS, JQuery or web development a plus.
Understanding of data management and reporting best practices.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively across teams.
Key Responsibilities
Serve as a primary iMIS support resource for the Academy, addressing questions and troubleshooting issues as they arise.
Work with IT staff to deliver new functionality to users.
Specific Duties
Help troubleshoot and resolve basic system issues related to iMIS functionality and user experience.
Develop queries to support business unit data needs.
Assist in onboarding and training new users on iMIS functionality, ensuring they understand how to access and use the system effectively.
Assist with data integrity/clean-up initiatives.
Create reports and/or dashboards.
Assist in implementing and testing iMIS add-ons.
Assist with iMIS configuration as needed.
May participate on internal teams, either through formal assignment, or on an ad hoc basis.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing.
Brighton Collectibles - Brands Associate - Dulles International Airport
Account Specialist Job In Dulles Town Center, VA
Duties And Responsibilities: Put the customer first at all times Provide memorable, highly personalized customer service through needs analyses and product recommendations. Offer customers promotional products and services Be able to resolve customer service issues and escalate as required
Create and maintain good working relationships with fellow associates
Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
Efficiently and accurately conduct customer transactions on our POS
Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
Efficiently and accurately complete any required process controls (paperwork, etc.)
Follow company policies and procedures and maintain a safe working environment
Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures
Successfully show consistent performance on quarterly selling observations
POSITION QUALIFICATIONS:
Passion for and knowledge of the Brand and product category
Demonstrated selling experience in a service oriented retail setting. Preference towards the store's products
Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines.
Demonstrated ability to promote product, influence customers and work with a team in a fast service environment
Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services.
Ability to work various shifts in a 7/365 team orientated environment
Excellent customer service skills and an ability to communicate effectively using the English language
Strong sense of personal pride
Self-starter able to prioritize and handle various tasks simultaneously
Capable of working in a team environment and committed to driving sales results
Ability to adapt to changing priorities and unexpected situations
Ability and willingness to accept and provide feedback
Proficiency required in reading, writing, and mathematics
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
Benefits:
Competitive pay with starting hourly rate of $16 per hour plus Commission
Medical, dental, vision, life, short/long term disability
401K match
Training & development
Scholarship opportunities
Airport parking
Paid time off & much more!!!
Qualifications
Behaviours
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Loyal: Shows firm and constant support to a cause
Motivation
Preferred
Self-Starter: Inspired to perform without outside help
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Closing Specialist
Account Specialist Job In Dumfries, VA
The Closing Specialist is responsible for the closing documents, management of closing funds and maintaining file quality in compliance with all state regulations, underwriting requirements and branch procedures.
Primary Responsibilities
Work closely with closing officers, title department, and vendors to obtain all required 3rd party verifications and other supporting documentation needed for preparation of closing documents.
Prepare title commitment and title policies in accordance with review of underwriting requirements, title report and survey, where applicable.
Responsible for the preparation of documents required for closing, including the Deed, which should be prepared in accordance with attorney approval and buyer tenancy request.
Responsible for maintaining a complete understanding of Quality Control/Audit procedures, corporate policies, regulatory policies and all procedures related to government disclosures in order to review closed files for accuracy and compliance.
Verify receipt of all funds necessary for disbursement and ensure case funds balance.
Issue and deliver checks in a timely manner, initiate wires, and allocate settlement fees to appropriate income accounts.
Ensure accuracy of Deed and Security Instrument and record in the appropriate jurisdiction's land records within required time and in accordance with state laws and company policy.
Qualifications
Attention to detail
Time management skills
Follow up and control
Organizational Skills
Team Player
*No prior experience in the mortgage or title industry is required for this opportunity!
Senior Collections Analyst
Account Specialist Job In Norfolk, VA
The Senior Collections Analyst works in conjunction with the Director of Billing & Collections to oversee the firm's collections activities. This role is responsible for communicating with attorneys, legal assistants and the e-billing department to review open AR, evaluate outstanding debts, and ensure the timely collection of payment from clients. The Senior Collections Analyst coordinates with other members of management to enhance the overall billing and collections efforts to meet firm financial goals.
This is a full-time, non-exempt position, with the ability to work on site in any of our five offices in Virginia. The anticipated work schedule for this position is Monday - Friday, 8:30 AM - 5:00 PM, with an unpaid lunch, for a total of 40 hours per week.
Required Qualifications
Three (3) years of experience in collections or accounts receivable within a law firm.
High proficiency with billing and collections software platforms, preferably Elite and the Elite Collection Module.
Familiarity with industry-specific collections best practices.
Ability to resolve problems and concerns with an elevated level of professionalism.
Excellent communication skills, both written and verbal, with the ability to effectively interact with clients, colleagues, and external stakeholders.
Ability to organize and utilize data to report on performance and goals.
Exceptional organizational skills and attention to detail.
High level of discretion and confidentiality in handling sensitive client information.
Commitment to providing excellent customer service and representing the Firm in a professional and courteous manner.
Proficiency with Microsoft Office Suite.
Responsibilities
Oversee all collections processes for the Firm in cooperation with the Director of Billing & Collections or other members of management, including the implementation of policies and procedures to ensure accurate and timely collection of payments.
Monitor the aging of accounts receivable and take necessary action on overdue accounts.
Participate in trainings and meetings regarding 3E and e-billing Hub software.
Participate in testing new software and assisting with correcting any information in current system needed for the 3E software and e-billing Hub.
Communicate effectively with billing coordinators and client representatives to address questions, resolve collections issues, and ensure client satisfaction.
Work with the Director of Billing & Collections to conduct analysis of recurring collections issues and implement corrective actions.
Negotiate payment arrangements, settlements, and dispute resolutions when necessary.
Provide training and support to attorneys, staff, and billing personnel on collections processes.
Collaborate with internal departments to streamline the billing workflow and resolve any billing-related issues efficiently.
Coordinate with external vendors and service providers as needed.
Stay informed about industry best practices, changes in relevant regulations, and advancements in collections technology.
Proactively identify opportunities to enhance processes, reduce inefficiencies, and optimize performance.
Ensure compliance with debt collection laws and regulations.
All other duties and responsibilities as assigned.
Benefits Include:
Medical Insurance
Paid Time Off
401(k) + matching
Paid Holidays
Dental Insurance
Vision Insurance
Life Insurance
Physical Demands
Ability to sit or stand for long periods of time.
Work Environment
Professional office setting.
Occasional travel to attend trainings may be required.
Applications
Woods Rogers is an equal opportunity employer. Review of applications will begin immediately. This position will remain open for applications until filled.
Patient Account Representative
Account Specialist Job In Norfolk, VA
As the
Patient Account Representative
If you're ready to explore the next step in your career:
You'll enjoy…
Career Opportunities
- Tons of growth opportunities for your career
Standard Hours
- 100% in office role. Monday-Friday, 8:00am-4:30pm
Competitive Pay
- $20.00-22.00 an hour
Expedited Interviews
- Access to additional Resume support and pre-interview questions
A day in the role…
First thing they are going to do is review the office charges from the previous day that the providers inputted
Pull them up in their system to see if they are in a Global period (GLOBAL PACKAGES - example: if someone had their appendix removed there is a 90 day global period, meaning the insurance company pays 1 lump sum for the procedure and any follow up appointment for 90 days after the procedure)
Go into the hospital system (EPIC) to see if any charges are not entered in yet
They will need to look at a diagnosis code and make sure they pick the correct one if it is incorrect - look at provider notes to see what level of code is needed
Looking to see if they need to put modifiers on the charges
When they pull up each patient - check the insurance verification on them and make sure they have the correct insurance and authorizations- this is very important as they have had issues in the past where insurance info is incorrect and all charges get denied
They would then submit the charge
Insurance follow up tasks from the medical group
EVMS Medical group (which is the centralized follow up office for all EVMS practices) will send tasks back to them if the claims were denied
Any tasks that bounce back due to incorrect information, unspecified diagnosis codes, etc.
Sometimes modifiers will need to be added
Necessary Skills and Strengths:
Coding Knowledge | Billing Knowledge | EMR Systems | CPT/ICD-10 Coding | Follow-Up Experience | Medical Terminology | EOBs | Medical Claims | Charge Posting | Payment Posting | Patient Accounts | Denials | E&M
Core Experience:
2+ years of billing or follow up experience
Strong insurance knowledge - including Medicare/Medicaid advantage plans and checking eligibility
Know how to read an EOB
Medical Revenue Cycle
EPIC Experience
Able to understand coding enough to change unspecified dx codes in office charges
E&M Coding
Knowledge of how to read an ICD10 / CPT code book - dont need to know how to code surgeries but need to understand them and how to look it up
Strong denials experience
Pay and Benefits
The pay range for this position is $20.00 - $22.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norfolk,VA.
Application Deadline
This position will be accepting applications until Jan 20, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Collections Representative
Account Specialist Job In Newport News, VA
Genius Talent has partnered with a leading credit union in search of a Recoveries Representative. The Recoveries Representative monitors and maintains assigned accounts through review, follow-up, and implementation of payment arrangements. Collects on charged-off accounts and assists with related legal matters. Responds to member and staff queries about accounts relating to all post-charge-off accounts. Communicates with members negotiating and recommending solutions to improve member account status. Performs skip-tracing and account documentation of negotiated payment arrangements while adhering to applicable regulatory requirements and internal guidelines.
Responsibilities:
Performs processing in most of the following specialized legal collections areas: Payment Arrangements/Settlements on charged-off accounts, Warrants in Debt and court procedure, Subpoenas/Information Requests, Liens/Garnishments, Bankruptcy, and Repossessions.
Makes outbound collection attempts to members by telephone and letter to assist them in setting up payment arrangements on charged-off accounts.
Recommends resolutions to members with delinquent accounts; manages and follows up when payment arrangements have not been met.
Performs skip tracing inquiries and activities, as necessary, to obtain contact information to contact members with charged-off accounts.
Resolves charged-off loans or shares on members' accounts using negotiation skills.
Navigates multiple systems to contact, track and monitor member accounts.
Performs quality control on documents and processes.
Performs specialized research and responds to requests from internal and external sources.
Requirements:
One year of collections, customer service, sales, or other related experience is required.
One year from college or technical school preferred.