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Top 50 Account Specialist Skills

Below we've compiled a list of the most important skills for an Account Specialist. We ranked the top skills based on the percentage of Account Specialist resumes they appeared on. For example, 18.1% of Account Specialist resumes contained Customer Service as a skill. Let's find out what skills an Account Specialist actually needs in order to be successful in the workplace.

These are the most important skills for an Account Specialist:

1. Customer Service

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high Demand
Here's how Customer Service is used in Account Specialist jobs:
  • Identified and reviewed potential customer service issues with the Supervisor and proactively seek potential solutions.
  • Provide excellent customer service to ensure customer satisfaction.
  • Provided customer service to insurance agents/brokers and borrowers.
  • Provided exceptional customer service to plan holders.
  • Maintained excellent customer service and relationships.
  • Provided excellent customer service skills.
  • Manage online tuition payments, post financial transactions and international payments, process bankruptcy accounts, and provide excellent customer service.
  • Implemented a pilot marketing & customer service campaign for BCBSTN utilizing telesales, web chat, & e-subsidy functions.
  • Recruited candidates for office, clerical, admin, and customer service positions.
  • Provide customer service to clients including mediation services between clients and vendors.
  • Provide excellent customer service and maintain 100% compliance within the company.
  • Provided customer service to agents and insureds by researching and resolving issues.
  • Trusted to professionally and respectfully take customer service calls and emails.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Manage an average of 60 daily Customer Service incoming calls.
  • Provided excellent customer service for over 30 different accounts.
  • Give accurate and quality customer service.
  • Maintain good customer service with clients.
  • Provided quality and efficient customer service through the daily management of multimillion-dollar national accounts.
  • provide excellent customer service to our service users.

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128 Customer Service Jobs

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2. Insurance Companies

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high Demand
Here's how Insurance Companies is used in Account Specialist jobs:
  • Demonstrated the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
  • Processed medical billing to insurance companies and verified patient health coverage
  • Billed electronically and printed claims to insurance companies.
  • Worked hand in hand with multiple insurance companies, the previous employers, and the active benefits side of processing.
  • Reviewed files and records to answer requests for information from patient, insurance companies and doctors.
  • Communicated with insurance companies on status of claims, either by phone or internet.
  • Handled inquires and incoming work requests from patient and insurance companies regarding claims.
  • Resolved numerous lost and misapplied payments by contacting insurance companies and researching files.
  • Filed dental claims with insurance companies and worked unpaid claim reports regularly.
  • Write appeal letters to insurance companies that do not pay per contract.
  • Act as a liaison between insurance companies and Enterprise Rent A Car.
  • Market other insurance companies to use Enterprise for their rental needs.
  • Filed Appeals to Insurance companies including Medicare Part B.
  • Used coded data to submit to insurance companies.
  • Billed Patients and Insurance companies.
  • Received insurance billing and disbursed checks to various insurance companies Liaison for insurance companies and mortgage customers.
  • Called insurance companies to resolve denied or unpaid claims * Resolve patient questions and concerns
  • Work with insurance companies to resolve payments of claims .
  • Released Orders Verified insurance/ authorizations for medical supplies Solved rejected orders by contacting insurance companies
  • Fort Lauderdale, FL Using coded data to produce and submit claims to insurance companies.

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5 Insurance Companies Jobs

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3. Financial Statements

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high Demand
Here's how Financial Statements is used in Account Specialist jobs:
  • Compile a variety of straightforward special and recurring accounting-related reports, summaries, financial statements, statistical reports and reconciliation.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Prepared and analyze Financial Statements and reports for upper management -Audit accounts receivable for accuracy.
  • Performed in-depth evaluations of financial statements, including ratio and cash flow analysis.
  • Analyzed financial statements, screened customers and verified personal information for security purposes.
  • Obtained financial statements from consumers to determine capacity to pay.
  • Verified customer compliance with lending agreements by reviewing financial statements.
  • Generated financial statements and reports detailing accounts receivable status
  • Lead analyst in the preparation of annual financial statements for submission to the Department of Financial Services.
  • Investigated credit card disputes by reviewing credit reports, account history and financial statements.
  • Formulate, prepare and issue bills, invoices, and account financial statements.
  • Assisted senior accounting staff in preparing budgets, periodic financial statements and records.
  • Assist in closing month end, financial statements, and bank reconciliation tasks.
  • Assist in the preparation of monthly and quarterly budget and forecast financial statements.
  • Close each month, quarter and year, and prepare financial statements.
  • Prepare accounts receivable duties and financial statements for multiple funds and accounts.
  • Prepared accurate financial statements at end of the quarter.
  • Evaluate Financial Statements using spread sheets.
  • Prepare financial statements and reports, which include balance sheet and income statements account analysis and research.
  • Maintained all accounts receivables, accounts payables, general ledger, payroll as well financial statements.

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4. Customer Accounts

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high Demand
Here's how Customer Accounts is used in Account Specialist jobs:
  • Excelled in customer advocacy, vendor coordination and/or customized services for a customer accounts.
  • Supported major customer accounts in daily form management operations.
  • Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer accounts.
  • Account Creation Duties: Builds and creates customer accounts with information provided by sales representatives and technicians.
  • Served as the sales support and customer advocate for customer accounts operating in the Asia Pacific Region.
  • Collaborate with sales support team and account managers to facilitate and document action plans for customer accounts.
  • Analyzed customer accounts, made collections inquiries and updated ledgers to reflect any changes.
  • Coordinate activities of support technicians to ensure customer accounts and files are maintained.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Maintained accurate records of customer accounts and credit limits associated with them.
  • Access and update customer accounts in the database with discretion and confidentiality.
  • Code Meter Readings into billing system to customer accounts for DTE Energy.
  • Managed 4 customer accounts and all of their in/outbound orders.
  • Worked in a business environment handing credit card customer accounts.
  • Managed active customer accounts for vehicles financed with the company.
  • Receive payments and post amounts paid to customer accounts.
  • Closed customer accounts when no payment was received.
  • Negotiated payment arrangements for past due customer accounts.
  • Documented customer accounts on a daily basis.
  • Keyed adjustments to Citigold bank accounts; customer accounts containing a minimum of $200,000.

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4 Customer Accounts Jobs

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5. Credit Card Transactions

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high Demand
Here's how Credit Card Transactions is used in Account Specialist jobs:
  • Coordinated product pricing, issued returns, processed credit card transactions.
  • Monitor, review and process all posted credit card transactions.
  • Enter all accounts payable invoices, credit card transactions, ACH payments, and recurring monthly payables in the accounting system.
  • Provide assistance with savings and checking transactions Provide assistance with credit card transactions, balances and credit limit increases Provide customer service

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6. Data Entry

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Here's how Data Entry is used in Account Specialist jobs:
  • Conducted account payable responsibilities weekly, reviewed invoices for validity, accuracy and performed data entry of invoices into database.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Collected information and performed data entry for respective individual accounts
  • Oversee and complete multiple accounting functions for the branch including A/P and A/R, data entry, and weekly vouching spreadsheets.
  • Assisted customers with cable, internet and phone related services with data entry skills, good communication and accurate processing.
  • Provided data entry for tracking and trending purposes in order to distinguish if the tools being used increased blood donations
  • Performed research, data entry, employee notifications, requested checks, balanced check registers and distributed checks.
  • Performed all data entry of all employee time sheets and scheduled all times for the employees to work.
  • Facilitate data entry of orders, preparation of invoices, prepare reports on inventory.
  • Handled all inbound calls, data entry, and paperwork for new clientele.
  • Edit and modify data and input (data entry) into various databases.
  • Processed opt-out requests, performed data entry and responded to customer emails promptly.
  • Perform daily data entry of physician charges into Epic timely and accurately.
  • Included phone contact, data inquiry, and data entry.
  • Use several systems to perform accurate and timely data entry.
  • Excel worksheet data entry and many other tasks.
  • Trained new and existing data entry personnel.
  • Handled data entry of case information.
  • Visa Specialist * Processed visa applications through a data entry - interview - filing - issuance.
  • Produced the Account Reconciliation Monthly Billing Report for review and data entry for Analysis charges.

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4 Data Entry Jobs

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7. Phone Calls

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Here's how Phone Calls is used in Account Specialist jobs:
  • Answered transferred and responded to ER department phone calls and provided general emergency department information.
  • Responded to telephone calls courteously and professionally.
  • Handled 70 to 80 phone calls a day that came into the queue regarding payments that needed to be made.
  • Communicate daily via email and phone calls with the appraiser for updates; Relay daily updates to the lenders.
  • Screen telephone calls, sort mail, address visitors, answer questions, and furnish information when possible.
  • Answered telephone calls responding to inquiries and requests about savings, checking, loans and credit card account.
  • Answer approximately 50+ inbound customer service phone calls per day and respond to 45-60 emails per day.
  • Handle inbound phone calls, while providing alternate solutions to retain customers with escalated issues.
  • Receive and route phone calls and greet customers in a polite, helpful manner.
  • Exceeded expectations for phone calls taken and work items processed in call center environment.
  • Placed and received a large volume of collection related telephone calls.
  • Answer phone calls, emails, and online forum questions.
  • Answered customers telephone calls and emails regarding to Flex issues.
  • Answered all incoming phone calls for 6 person staff.
  • Answered all phone calls and assisted all customers.
  • Answer commercial client incoming phone calls.
  • Process 70 to 80 phone calls a day that came into the queue to handle credit card activations.
  • Assist Department Supervisor with any escalation duties and training the department to assist employees Answer owner phone calls
  • Key Accounts International Specialist Experience with all incoming customer service phone calls.
  • Validate Tax exemptions Sort mail for company Handle Phone Calls to various companies

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7 Phone Calls Jobs

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8. New Accounts

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high Demand
Here's how New Accounts is used in Account Specialist jobs:
  • Support sales representatives in opening new accounts and upgrading existing service.
  • Called customers to set up new accounts, offer new rates on existing accounts, and negotiate promotional rates.
  • Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule.
  • Identified and sold new accounts, ensured compliance to national agreement guidelines and accuracy of rates.
  • Downloaded and created new accounts for the sponsors third parties would get via their campaigns.
  • Processed credit card applications, started new accounts, assisted customers with balance transfers.
  • Established new accounts and helped customers in selection of various products and service upgrades.
  • Assisted up sells on products in opening new accounts and or upgrading existing services.
  • Served as membership officer for new accounts that were opened at the branches.
  • Enroll new accounts for health insurance with proficiency based on company procedures.
  • Submitted initial prompt pay demand for payment on all new accounts.
  • Reviewed new accounts and approved credit lines and terms of sale.
  • Ranked in the 'Top 25' nationwide for new accounts signed.
  • Negotiated payment plans as well as approve new accounts.
  • Open new accounts and established a rapport with member-owners.
  • Direct sales and service to existing and new accounts.
  • Opened new accounts and closed accounts if requested.
  • Support sales representatives in opening new accounts and upgrading existing service Quickly and effectively solve customer challenges.
  • Open new accounts, sell our different loan/ account products to clients.
  • Scan new accounts and set up.

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2 New Accounts Jobs

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9. Payment Arrangements

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high Demand
Here's how Payment Arrangements is used in Account Specialist jobs:
  • Negotiate payment arrangements in an effort to hinder borrower default and foreclosure proceedings.
  • Contacted customers with overdue accounts and negotiated payment arrangements.
  • Negotiated settlements and approved payment arrangements with debtors.
  • Process payments for successful payment arrangements.
  • Assisted customers with payment arrangements.
  • Assisted patients resolve their hospital and medical clinic bills by way of payment arrangements, payment in full and financial assistance.
  • Negotiated payment arrangements with the goal of keeping the borrowers in their homes and foreclosures and repossessions to a minimum.
  • Estimated total charges and patient financial liability for inpatient and outpatient services, and established payment arrangements prior to discharge.
  • Help customers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan payment arrangements.
  • Completed share of cost letter to patient, answered patient questions and made payment arrangements.
  • Process credit card payments via Virtual Merchant and set up payment arrangements for clients.
  • Negotiated with consumer financial payment in full or set up of payment arrangements.
  • Call patients to collect on old balances or make payment arrangements.
  • Assist with setting up payment arrangements, and setting appointments.
  • Called patient's regarding balances, set up payment arrangements.
  • Review accounts to obtain payment arrangements or payments in full.
  • Updated records and setup payment arrangements on customers accounts.
  • Negotiated payment arrangements on charge off accounts.
  • Answer multi-line phone system, take payments over the phone, set up payment arrangements, and trouble shoot with customers.
  • Handle call times, service customers needs and process payment arrangements while focusing on several metrics set for the position.

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1 Payment Arrangements Jobs

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10. Party Payers

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high Demand
Here's how Party Payers is used in Account Specialist jobs:
  • Initiated follow-up activities with third-party payers regarding open claim balances.
  • Analyze all underpaid insurance claims to determine trends on non-payments from third party payers, Retro Authorizations for all denied claims.
  • Organized and verified inpatient and outpatient insurance claims for electronic or hard copy mail and forward to appropriate third party payers.
  • Performed billing of medical services to third party payers, and third party and insurance follow-up activity for account management resolution.
  • Acted as a liaison between the business department, billing and third party payers in resolving billing and reimbursement accuracy.
  • Conduct collection activity on previously appealed claims by contacting government agencies third party payers via phone, email or online.
  • Contacted insurance and third party payers' to check status on claims and request explanation of benefits as required.
  • Maintained patient accounting files requiring detailed notes, manual logs and on-line functions for submission to third party payers.
  • Collect balance owed from third party payers in accordance with State and Federal laws governing collection practices.
  • Coordinate efforts with third party payers in order to bring resolution to outstanding accounts.
  • Obtained and submitted copies of medical documentation as required by third party payers.
  • Assist with all functions associated with outstanding account balances from third party payers.
  • Make phone calls to third party payers to obtain current account status information.
  • Contacted insurance companies and third party payers regarding errors and discrepancies.
  • Verify eligibility for government, commercial and third party payers.
  • Prepared claims to third party payers for hospital admissions.
  • Correct and resubmit claims to third party payers.
  • Develop a rapport with third-party payers.
  • Review, verify, edits and submit/transmit claims and claim data to insurancecarriers and third party payers.
  • Ensured claims were sent electronically to third party payers and paid in a timely fashion.

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10 Party Payers Jobs

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11. Billing Questions

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high Demand
Here's how Billing Questions is used in Account Specialist jobs:
  • Assist patients with billing questions including reviewing invoices and determine insurance coverage and benefits.
  • Handled general customer inquiries regarding credit card activation and billing questions.
  • Answered billing questions and entered payment information to accurately process payments.
  • Resolved billing questions and disputes for extremely delinquent customers.
  • Answer phones, answer customer concerns regarding billing questions, payment arrangements, disputes or process payments.
  • Handled customer inquiries, complaints, billing questions, payment arrangements and sale of products offered.
  • Assist patients face to face or via telephone with insurance and billing questions.
  • Handled consumer inquiries, complaints, billing questions and payment extension/service requests.
  • Handle customer inquiries, complaints, billing questions and payment extensions/service request.
  • Handle all customer service inquiries, complaints and billing questions.
  • Assisted business account clients with billing questions and concerns.
  • Handled general correspondence to billing questions and other inquiries.
  • Handle customer inquiries, complaints, billing questions.
  • Handled price adjustments and billing questions and errors.
  • Assisted Verizon Wirelesses' customers with billing questions.
  • Find solutions to unique situations regarding billing questions.
  • Answered questions regarding billing questions and concerns.
  • Investigated billing questions and concerns for patients.
  • Answered phone calls with billing questions and wrote amendments to correct patient invoices.
  • Handle customer inquiries, complaints, billing questions, and payment extension servicerequest.

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12. Patient Accounts

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high Demand
Here's how Patient Accounts is used in Account Specialist jobs:
  • Communicated effectively while maintain confidentiality with team members in maintaining patient accounts.
  • Scheduled, registered and updated patient accounts and insurance information.
  • Handled collections on patient accounts and answered any questions/concerns.
  • Created patient accounts in hospital proprietary system.
  • Audited patient accounts for accuracy.
  • Communicate with Medical collectors regarding patient accounts that have been billed incorrectly or need to be appealed.
  • Verify and update account information, setup payment arrangements to keep patient accounts in good standing.
  • Post daily payments (credit card, cash, wire transfers) to patient accounts.
  • Worked with patients to achieve cash control from insurance companies and patient accounts.
  • Performed audits of patient accounts to ensure accuracy and timely payment.
  • Identify and refer patient accounts for auditing to the appropriate department.
  • Reconciled and prepared patient accounts on a daily basis.
  • Scan insurance cards and other documents in patient accounts.
  • Analyze patient accounts with credits to reduce balances.
  • Posted line items and adjustments to patient accounts.
  • Follow up on VIP patient accounts.
  • Post payments to patient accounts.
  • Manage Patient Accounts with or without Health Insurance Take Payments necessary during ER visit.
  • Posted through the entry of insurance checks and patient information Tracked patient accounts, payment records and recordings Balanced currency entries daily
  • Followed up for payments Processed and reconciled various charge-entries, Edited and reported errors on patient accounts.

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30 Patient Accounts Jobs

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13. Delinquent Accounts

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high Demand
Here's how Delinquent Accounts is used in Account Specialist jobs:
  • Collected on serious delinquent accounts and advised customer alternative ways to maintain account credibility.
  • Assisted and analyzed a resolution by retaining and rehabilitating the clients delinquent accounts.
  • Worked independently to locate and recover bank collateral for delinquent accounts.
  • Handled ll escalated customer service issues regarding delinquent accounts.
  • Maintained and pursued credit and collection efforts on new and established accounts including advance payments, deposits and delinquent accounts.
  • Located customers and notified them of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Secured and posted payments to accounts, contacted overdue/delinquent accounts, and documented collection efforts and results.
  • Reduced delinquent accounts that were thirty or more calendar days past due by 80%.
  • Reviewed delinquent accounts in an effort to prevent delinquency from inbound and outbound customers.
  • Provided follow-up on delinquent accounts for payments and maintained notes on the computer system.
  • Determine collection actions to be taken on delinquent accounts within the collection guidelines.
  • Managed accounts receivable and contacted delinquent accounts to set up payment plans.
  • Update delinquent accounts daily, outside collection work in the field.
  • Worked with customers to help them resolve their delinquent accounts.
  • Make daily collection calls to obtain payments on delinquent accounts.
  • Submit delinquent accounts to attorneys or outside agencies for collection.
  • Maintained and updated credit line accounts and delinquent accounts.
  • Prepare and send late notices to delinquent accounts.
  • Assessed all delinquent accounts for possible legal action.
  • Collect on delinquent commercial, and customer accounts by phone * Skip tracing, locating customers with delinquent accounts

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1 Delinquent Accounts Jobs

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14. Medicaid

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high Demand
Here's how Medicaid is used in Account Specialist jobs:
  • Submit enrollment applications to Medicaid programs for contract hospitals.
  • Check Eligibility for Medicaid and Medical Insurance Benefits.
  • Managed A/R for Medicare, Medicaid, Commercial Insurance, Private Services, as well as Private Pay.
  • Implemented State of Illinois Medicaid pull-through programs to grow Market Share to 36%.
  • Called Medicaid and third party insurance companies regarding claims status on delinquent claims.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Processed rejected and denied claims for Medicare, Medicaid and Commercial payers.
  • Work with DDE system (Medicare) and Medicaid.
  • Bill Medicare, Medicaid & BCBS ins electronically.
  • Worked Medicare, Medicaid and Company Access claims.
  • Billed Medicare, Medicaid, and VA.
  • Contacted Medicaid and third party carriers to verify insurance benefits and obtain pre-authorization for procedures.
  • Follow up status of accounts and invoice payments of out of state Medicaid accounts.
  • Perform claim-filling functions for commercial insurance, Tenn-care and out of state Medicaid's.
  • Prepared documentation for third party billing as well as various Medicaid reimbursement states.
  • Submit out of state Medicaid bills for contracted hospitals.
  • Applied knowledge of Medicare/Medicaid guidelines and regulations to the Navigated Medicare/Medicaid web portals, and SSI to ensure billing was correct.
  • billed physician's claims for Wellmark BC/BS, Medicaid Nebraska and Iowa, Commercial and Manage care.
  • billed hospital claims for Wellmark BC/BS, Medicaid Nebraska and Iowa, Commercial Sent invoices to clinics for payment.
  • Bill claims for a variety of payers, Tricare, Aetna, Champus, Cigna, Medicaid etc.

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7 Medicaid Jobs

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15. Account Management

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Here's how Account Management is used in Account Specialist jobs:
  • Started and implemented monthly account management reviews resulting in fewer billing and payment errors.
  • Chain Sales Representative Territory and account management responsibilities involving diverse sales presentations and promotions.
  • Provided customer service, creative presentations, account management procedures and sales development.
  • Provide dedicated account management to medium to large business customers.
  • Established an account management system for capitation payment arrangements.
  • Develop account management plan to meet business objectives.
  • Created reports for several departments for account management.
  • Assisted with retaining $250,000 in annual premiums by supporting account management teams, managing details, and assisting customers.
  • Account management tasks to include equipment ordering, billing research, project/plan implementation, report generation and other maintenance requests.
  • Account Management/ Merchandiser for all 37 Whole Foods Market stores in the North East Region.
  • Achieved 90%+ collections rate while also overseeing account management role.
  • Account management of key restaurant and hotels in the South Bay Area.
  • Account management through a queue issued daily by computer.
  • Account management, customer service, and issue resolution.
  • Recognized by AAA Insurance for Exceptional Account Management.
  • Account management for Fortune 500 and 1000 companies.
  • Promoted to Major Account Management within 2 years
  • Performed pre and post sales account management and customer service.
  • Design an intranet webpage for the Account Management Department.
  • Account auditor for Amazon/Barnes and Nobles Customer Support teams International account management Financial service representative

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31 Account Management Jobs

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16. Technical Support

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Here's how Technical Support is used in Account Specialist jobs:
  • Provided technical support for business account customers including set up and configuration of communications equipment.
  • Provided technical support to facilitate ongoing branch & customer needs for account origination.
  • Provided clinical and technical support for physicians during cardiac ablation procedures.
  • Provided software technical support for general ledger interface products.
  • Provided technical support to real estate agents and real estate trade associations for online real estate products and services.
  • Interacted with customers via telephone, e-mail and chat providing problems solving abilities and technical support problems solving abilities.
  • Assisted with technical support for mobile devices on corporate accounts, via phone, chat, and E-mail.
  • Assisted customers with all billing inquiries, as well as take payments, and provided technical support.
  • Interfaced daily with internal partners in finance, field services, sales, technical support.
  • Supported external sales by generating quotes, technical support and resolving customer inquiries.
  • Project management of all data, technical support and rate plan analysis services.
  • Team building for successful customer interactions, sales and technical support.
  • Source of technical support, and suggested alternative product offerings.
  • Provided technical support for high profile YouTube and G+ partners.
  • Provided technical support to merchant's processing online transactions.
  • General customer service, troubleshooting, & technical support.
  • Offered technical support to realtors navigating through personal websites.
  • Provide technical support for telecom devices.
  • Maintain cable accounts Minor technical support Insure high quality cable and internet
  • Provided pre-sales technical support and designed advanced configurations based upon project requirements and customer datacenter best practices.

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3 Technical Support Jobs

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17. Accounts Receivables

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Here's how Accounts Receivables is used in Account Specialist jobs:
  • Manage the Accounts Receivables, billings, delinquents, and collections for all parking contracts and departmental contracts.
  • Analyzed payment, denial and fee schedule trends to improve the collections process of outstanding accounts receivables.
  • Work alongside Firm Attorneys to manage key client accounts to keep accounts receivables at a minimum.
  • Handled all monthly, quarterly and annual invoicing and accounts receivables for over 400 clients.
  • Provide information to firm attorneys on the status of their clients' accounts receivables.
  • Run A/R Aging Reports daily to track performance of Accounts Receivables.
  • Collect a monthly average of $7,000 in outstanding accounts receivables.
  • Processed weekly payroll, accounts receivables and accounts payable reports.
  • Worked on Accounts Receivable team in reducing outstanding accounts receivables.
  • Collected on all accounts receivables.
  • Used analytical insight on reviewing financial transactions to reconcile accounts receivables and adjust accounts payable ledger entries.
  • Negotiated contracts for potential clients - Processed accounts receivables, accounts payable, and payroll; using the ACCPAC accounting application.
  • Created and mailed out daily invoices, reconciled monthly bank statements, and closed Accounts Receivables end of the month.
  • Reduced outstanding accounts receivables from $215K to $1K by identifying unapplied cash and establishing credit card acceptance program.
  • Worked with the Credit Dept, Accounts Receivables and Payables.
  • Sustained follow-up care on accounts receivables and payables.
  • Assist with accounts receivables and accounts payables.
  • Resolved patient complaints Verified Insurance Reviewed patient records to verify dates of hospital stay Worked Accounts Receivables
  • Invoiced accounts receivables * Disbursed accounts payable * Balanced monthly bank statements * Completed expense reports for outside consultants
  • Assisted finance dept in billing/accounts receivables Filing Research Accounts Assisted VP of Finance in audit Data Entry

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2 Accounts Receivables Jobs

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18. Outbound Calls

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Here's how Outbound Calls is used in Account Specialist jobs:
  • Conducted outbound calls to clients based on level of delinquency, financial obligation, and acquired assets for debt collections efforts.
  • Call borrowers of dept of ed, set up payments, file paper work, inbound and outbound calls.
  • Account ownership responsibilities such as; made inbound/outbound calls to assigned/non-assigned accounts to collect on the delinquency.
  • Research, resolve, and document patient inbound and outbound calls involving a wide range of issues.
  • Handled both inbound and outbound calls to achieve daily and monthly balances goal.
  • Received inbound calls and also made outbound calls for collection of payment.
  • Processed inbound and outbound calls to patients in delinquent account status.
  • Make outbound calls/ set up payment arrangements/ process payments/ provide customer service
  • Executed more than 350 outbound calls on a daily basis.
  • Handle inbound and outbound calls, emails, text messages.
  • Make outbound calls to patients regarding payment on accounts.
  • Handled high volume inbound and outbound calls to customers.
  • Processed inbound and outbound calls regarding collection accounts.
  • Receive inbound and make outbound calls to pharmacists.
  • Manage large amounts of incoming and outbound calls while maintaining outstanding customer service to each client.
  • Place outbound calls to patient to collect copays/deducible.
  • Manage large amounts of inbound and outbound calls in a timely manner, by taking 30-50 calls per day.
  • Handle Credit card and mortgage Payments Inbound and Outbound calls Provided program to customer when going thought hardships
  • Call Center) Handled inbound and outbound calls on past due child support debt.
  • Call Center/ Data Entry Making outbound calls /Taking inbound calls/Dialer system Allied Credit Center, Tucker, GA

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19. General Ledger Accounts

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Here's how General Ledger Accounts is used in Account Specialist jobs:
  • Balanced and reconciled general ledger accounts and daily applications, investigated and correct internal general ledger tickets processed to wrong accounts.
  • Monitored general ledger accounts and oversaw aging and disposition of entries.
  • Posted payments and departmental deposits to general ledger accounts.
  • Created spreadsheets for several general ledger accounts using PeopleSoft.
  • Reconciled daily general ledger accounts using Excel spreadsheets.
  • Performed daily reconciliations for general ledger accounts.
  • Support Bank Operations and Loan Servicing departments by reconciling general ledger accounts on a daily basis.
  • Reconciled data from source system (s) to special purpose general ledger accounts.
  • Produce spreadsheets, sub ledgers supporting various general ledger accounts for Department Heads.
  • Reviewed, investigated, and processed any General Ledger accounts for month ends.
  • Reconcile general ledger accounts and prepared monthly / yearly finance reports.
  • Analyze general ledger accounts and apply adjustments as needed.
  • Perform and review general ledger accounts and banking transactions.
  • Posted receipts to appropriate general ledger accounts.
  • Reconcile and balance general ledger accounts.
  • Processed Garnishments, Levies and Child Support orders Reconciliation of general ledger accounts
  • Balanced the ATM general ledger accounts to the actual balancing worksheets for ATM machines in four states.
  • Maintained financial records for 457 plan for state department by analyzing balance sheets and general ledger accounts.
  • Trained new personnel on various job functions Responsible for the reconciliation of general ledger accounts.
  • Reconciled discrepancies between the general ledger accounts and the trial balance accounts Verify insurance benefits , Eligibility and claim status.

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20. Outstanding Balances

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Here's how Outstanding Balances is used in Account Specialist jobs:
  • Collected outstanding balances through outbound phone contact while maintaining positive patient relations.
  • Entered information into computer system to record customer's outstanding balances.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Pursued and documented loss collections related to outstanding balances.
  • Collect outstanding balances owed to facility or Physician.
  • Reconcile and collect all outstanding balances over 90 days for my specific portfolio of accounts.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Contacted responsible parties to resolve and obtain outstanding balances via phone or written communication.
  • Make outgoing calls to patients to collect any outstanding balances on the account.
  • Negotiated settlements on accounts with outstanding balances that met the needs of customers
  • Supervised account statuses to provide clients with updates on aging outstanding balances.
  • Make collection calls to reduce outstanding balances and increase collections rate.
  • Assisted in the collection of outstanding balances via email and/or telephone.
  • Contacted patients of their outstanding balances for possible resolutions.
  • Set up and implemented repayment program for outstanding balances.
  • Produced refunds and pursued outstanding balances as needed.
  • Check for any outstanding balances.
  • Achieved quarterly incentives for recovering large outstanding balances due Safeco.
  • Review collection reports to determine the status of collections and the amounts of outstanding balances.
  • Post patient payments Re-submit insurance claims Determine any discrepancies Create payment schedule Negotiate outstanding balances with provider's billing office

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21. High Volume

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Here's how High Volume is used in Account Specialist jobs:
  • Assist in the processing of high volume vendor invoicing consisting of matching procurement documentation with corresponding billings.
  • Monitored and balanced high volume and sensitive clients to ensure ensuring timely delivery of their reconciliation package.
  • Communicated with upper management regarding high volume accounts or time sensitive issues.
  • Performed multiple high volume transactions nationwide.
  • Validated the integrity of, processed and accurately reconciled high volume of vendor and supplier requests for payment.
  • Exceeded sales expectations for a low volume territory, consistently outperforming high volume territories in region and country.
  • Answered a high volume of email and telephone inquiries relating to Microsoft Office 365 products and services.
  • Exercised excellent phone etiquette, with attention to listening and feedback in a high volume call center.
  • Maintained a high volume of telephone calls from current and prospective patients and provided excellent customer service.
  • Answer and attend to high volume patient calls, UR inquires, pharmacies and insurance calls.
  • Performed high volume of both inside and outside sales calls to regularly generate new business revenue.
  • Processed a high volume of life insurance applications from beginning to in force status efficiently.
  • Sorted and classified high volumes of mail from multiples portfolios in order to be processed.
  • Manage PRG Brand presence for five high volume retail accounts.
  • Managed a high volume of unpaid claims and reports.
  • Assisted Ecommerce Manager by answering a high volume of calls and handling customer service issues from our largest client.
  • Premier Orthopedics Answer and transfer high volume phone calls, greeted clients and booked appointments.
  • Helped implement consignment programs with high volume customers that reduced lead-times and shipping costs.
  • Provide professional and helpful services to all customers Handles high volume incoming/outgoing calls Answer patient's questions regarding their bills
  • Billed and followed up on insurance claims in a high volume office in a timely manner.

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22. Internal Departments

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Here's how Internal Departments is used in Account Specialist jobs:
  • Work with customers and internal departments to strategically manage appointments to improve profitability, driver utilization and on time performance.
  • Handled inquiries from patients, insurance companies, internal departments Provided support/information to patients, insurance companies and physicians
  • Collaborated with several internal departments to resolve customer account issues with intensive investigation techniques.
  • Managed resolutions by coordinating with internal departments, leasing companies and executive management.
  • Collaborated with internal departments to effectively manage development priorities to ensure timely delivery.
  • Coordinated monetary disbursement issue resolution across multiple internal departments on behalf of students.
  • Collaborated with internal departments to provide precise execution of customer orders.
  • Partnered with internal departments to ensure quality control and administration.
  • Collaborated with various internal departments to resolve open issues.
  • Coordinate actions with Cash Management officers, Corporate Banking, Private Banking Services, and other internal departments regarding client accounts.
  • Worked closely with internal departments to include: Finance, Logistics, Product Engineers, Sales, and Program management.
  • Communicated with internal departments such as: research, tax, hazard, escrow, etc to resolve mortgage issues
  • Develop and maintain working relationships with vendors, outside account managers, and all internal departments.
  • Partnered with internal departments to ensure requests are done in a timely and efficient manner.
  • Network with internal departments to research and resolve escalated customer issues.
  • Resolve service issues with associates and internal departments as needed
  • Account Specialist Successfully worked with other internal departments to facilitate customer requests and problem resolution.
  • Coordinate all communication from shipping dept's/customers' facilities amongst all pertinent internal departments.
  • Document processes and procedures to ensure customer and internal departments are aligned, as well as contractual deliverables are met.
  • Communicated with internal departments of all receiving issues, prepped material received for hi-rise inventory with barcode tags for scanning.

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23. Special Projects

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Here's how Special Projects is used in Account Specialist jobs:
  • Assisted Management with special projects/presentation generated financial reports and materials for clients.
  • Work independently on management assigned special projects.
  • Take responsibility for special projects.
  • Participated as member of Special Projects Teams related to Distributor relations, SAP Implementation and Cross Functional Focus Groups.
  • Supported account manager with special projects, timing and/or pricing tests, and other requests from the clients.
  • Worked on special projects and act as back-up support to the Controller and other Corporate Account Administrators.
  • Assisted on special projects by collecting and analyzing historical data, current data and future trends.
  • Assisted in helping solve pricing, plant discrepancies and assisted manager in special projects.
  • Coordinate with other Accounting teams on special projects and presenting proposals to management.
  • Manage special projects assigned by Director of Patient Accounts or Assistant Director.
  • Organized special projects for management, such as O2C keynote.
  • Worked on Special projects for National Credit and Collection Manager.
  • Completed special projects at the direction of the Finance Director.
  • Participated in special projects: massive mailing, database maintenance.
  • Complete other related duties and special projects as assigned.
  • Assist with special projects and reports as needed.
  • Ensured special projects completed within 5 weeks.
  • Completed special projects under Manager's direction.
  • Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives Assisted with various special projects.
  • Calculate price through measurement conversion Special projects for sales and credit teams

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2 Special Projects Jobs

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24. Medical Records

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Here's how Medical Records is used in Account Specialist jobs:
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Maintain accurate electronic medical records and abide by internal and governmental/regulatory compliance expectations.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Skilled in medical records including experience with procedure and diagnosis coding.
  • Request medical records when necessary for insurance companies.
  • Maintain accuracy of patients medical records.
  • Coordinate the creation, organization and maintenance of medical records Verify all medical authorizations before sending out copies of patients file.
  • Participate in Utilization Review and Quality Assurance Review Manage and prepare medical records for audits involving private insurance, etc.
  • Worked with various attorneys whose clients were patients at the facility, including gathering medical records and coordinating outside services.
  • Negotiated insurance contracts, made appointments and worked in medical records.
  • Obtain medical records request from Insurance companies and layers.
  • Followed up on insurance claims and requested medical records.
  • Recorded and filed patient data and medical records.
  • Request medical records and/or implant invoices.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Clerk and biller fill in as needed retrieving medical records, scanning correspondence, data entry of all out going claims.
  • Locate,acquire,and store medical records from within the client system.
  • posted checks; performed daily closes; liaison for attorney requests for medical records
  • Full time - 40 hours per week Call center environment Excellent customer service skills Medical records retrieval Litigation work
  • Scheduled/cancelled appointments Checked in/out patients Insurance verification Accounts receivable Medical records Data entry

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25. Sales Goals

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Here's how Sales Goals is used in Account Specialist jobs:
  • Recognized for achieving sales goals by procuring the most prospect leads, and forwarding them to outside sales reps..
  • Achieved sales goals objectives by incorporating product/technical knowledge, teamwork, customer need assessment, innovation, and creativity.
  • Communicated/negotiated with current and prospective customers to provide proposals with leasing rates and terms to achieve sales goals.
  • Exceeded 100% of sales goals every quarter for hospital, clinics and long term care accounts.
  • Provide detailed, accurate information to the dealers and sales reps to assist in meeting sales goals.
  • PEER Pricing Champion; Responsible for leading and implementing branch strategies to achieve specific sales goals.
  • Achieve quarterly sales goals within territory, adhering to all ethical sales practices and required regulations.
  • Received national recognition for exceeding sales goals by 141% for two consecutive years.
  • Promote positive branding through training and by example, exceeding product sales goals.
  • Achieve sales goals on a monthly, quarterly, and yearly frequency.
  • Developed and implemented strategies for achieving individual and team sales goals.
  • Analyzed sales reports to forecast inventory and future sales goals.
  • Achieved sales goals quarterly as defined by market leadership.
  • Surpassed sales goals on an annual basis.
  • Exceeded personal sales goals consistently.
  • Have helped team meet sales goals for the past few years.
  • Exceeded team sales goals by 10%.
  • Managed and supported 5 FTE Solicited new consumer and commercial banking through proactive business visits resulting in exceeding quarterly sales goals.
  • Developed Strategies for Increasing Company Revenue Monitored Progression of Sales Goals Completed Team Building Exercises to Inspire Morale
  • Set daily and weekly sales goals for employees .

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26. Client Relationships

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Here's how Client Relationships is used in Account Specialist jobs:
  • Provided product expertise with sales executives in order to enhance client relationships which contributed to closing business.
  • Cultivate and manage new and existing client relationships of high-net-worth individuals and their related business.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Developed highly empathetic client relationships and earned reputation for client retention.
  • Ensured assigned client relationships were maintained and solution delivery exceeded expectations.
  • Processed requested reports to ensure successful renewal of existing client relationships.
  • Managed client relationships, efficiently resolved and addressed various issues including financial discrepancies and consultant issues, and audit support.
  • Developed and maintain strong client relationships through consultative and effective problem solving, management with clients, and their agencies
  • Generated qualified leads, set appointments and closed sales by gaining trust and building effective client relationships.
  • Handle and manage the ongoing reporting and management of client relationships for all payment and treasury relationships.
  • Handle client relationships with multiple contacts at the client's local site and their corporate offices.
  • Use of critical thinking and financial analysis to negotiate payment while maintaining strong client relationships.
  • Cultivated client relationships which led to an increase in customer satisfaction along with repeat sales.
  • Established client relationships with both residential and commercial builders leading to future projects.
  • Pursued new accounts while maintaining existing client relationships.
  • Maintain client relationships by conducting routine follow ups.
  • Define and develop metrics related to client relationships.
  • Maintain client relationships and address customer needs.
  • Maintained and expanded client relationships for Insurance and Healthcare accounts.
  • Maintain client relationships -Facilitate client renewals and issue all outputs -Invoicing, ad hoc certificates, and ad hoc auto ID cards

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27. Journal Entries

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Here's how Journal Entries is used in Account Specialist jobs:
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Performed month-end journal entries and reconciliations.
  • Work on check clearing items and exception report, prepare journal entries, and balance general ledger before the cut-off time.
  • Assist with monthly financial report, print bank reports daily and prepare journal entries for the month and year end.
  • Prepared & processed journal entries (Case & Rand) to clear system errors.
  • Input recurring and non-recurring accrual, cash, budget and forecasting journal entries.
  • Prepare and input journal entries, monthly billing and monitored customer accounts.
  • Review journal entries and made appropriate adjustments to the general ledger.
  • Performed Journal entries and month-end for AP and AR areas.
  • Entered monthly use tax journal entries while using SAGE 100.
  • Assisted in the monthly close process including journal entries.
  • Performed credit and total accounts and process journal entries.
  • Correct and adjust accounts with correcting journal entries.
  • Prepared journal entries to reconcile account.
  • Posted journal entries to general ledger.
  • Created and posted journal entries.
  • Review various account reconciliations, journal entries and financial deliverables.
  • Reconciled daily purchases and sales of stock Journal entries to general ledger as needed.
  • Prepared general ledger coding, journal entries, and bank reconsolidations.
  • Enter all general ledger journal entries in Peachtree.

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28. CPT

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Here's how CPT is used in Account Specialist jobs:
  • Recruited and interviewed internal/external CPT Account Specialists resulting a successful division launch.
  • Communicated correction of diagnosis and procedure codes to doctors and nurses, decreasing inaccurate diagnosis and CPT codes by 25%.
  • Review patient encounter forms for appropriate information (CPT Codes, ICD-9 Codes, referring physician, etc).
  • Abstracted relevant clinical and demographic information from the medical record to assign appropriate ICD 9 and CPT codes.
  • Verified ICD-9 and CPT codes, contacted insurance companies regarding payment on delinquent accounts.
  • Check claims to ensure proper ICD9/CPT coding and payer rules are followed.
  • Researched CPT and ICD-9-10 coding discrepancies for compliance and reimbursement accuracy.
  • Meet with other personal regarding CPT codes or ICD9 changes.
  • Maintain and update knowledge of ICD-p and CPT-4 coding.
  • Updated and reviewed CPT codes on accounts.
  • Verify correct ICD-9 and CPT codes.
  • Claim coding procedures, CPT/ICD9 coding
  • Maintained TES edits, ICD-9, CPT, and HCPCS Codes for billing process.
  • Demonstrated knowledge of patient charges, revenue codes, CPT codes, HCPC's.
  • Appealed claims dealing with ICD-9 and CPT code issues.
  • Enter all charges with correct CPT and ICD9 codes.
  • Record CPT and ICD-9 codes for billing.
  • Reviewed CPT and HCPCS codes.
  • Verify patient insurance, ICD-9, CPT and HCPCS codes to EOBs and all demographics.
  • Review claims for errors/codes Reference ICD-9, ICD-10, CPT, HCPCS for codes/descriptions.

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29. EOB

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Here's how EOB is used in Account Specialist jobs:
  • Correct any balance control issues on the account by calculating patient responsibility according to EOB's and the amount patient paid.
  • Reviewed EOB's to ensure proper reimbursement of claims and report any problems, issues or payer trends to supervisor.
  • Pull EOB's for patients to inform them of their responsibility according to their insurance companies while educating them.
  • Retrieved all outstanding EOB's and referrals so that the insurance carriers can pay for services rendered.
  • Posted and distributed insurance payments in Cash Applications database to patient accounts based on received electronic EOB.
  • Compiled and balanced adjustment batches from EOB reflecting payments, adjustments and discounts.
  • Review EOB's, give appropriate explanation of benefits and payment options available.
  • Worked daily EOB's to move patient's account along.
  • Review tracers and EOB/EOR for follow-up with insurance companies.
  • Complete aging reports, and denials via EOB's.
  • Process claims and/or Remittance Advice/EOB for insurance carriers.
  • Advise of EOB and explain any unfamiliar charges
  • Interpreted EOB's for inbound callers.
  • Posted money from carriers' employers to correct patient accounts (EOB) Balanced daily entries and printed daily report.
  • Received incoming calls from insurance companies, employers and pharmacies needing claim status update and eob info.
  • Utilize EOBs as a tool to request checks as proof of payment.
  • Post patient payments * Post and balance Hospital Insurance * Pull, file and post EOB's
  • Read and understand "EOB" and apply information according to the patient benefit.
  • Review explanation of benefits (EOBs) for payment accuracy.
  • Handle EOBs,Denials,Self Pay Claims, insurance disputes and Bad debt files,Collections,Pre-approval Cert

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30. External Customers

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Here's how External Customers is used in Account Specialist jobs:
  • Provide excellent service for both internal and external customers by managing various aspects of proprietary database information within the company.
  • Ensured quality service, effective and efficient operational support for the assigned areas for internal/external customers, clients and associates.
  • Communicate effectively internal and external customers to insure loan accuracy and provide the highest levels of customer service.
  • Assisted internal and external customers with dispute resolution to establish sensible solutions to billing account delinquencies.
  • Worked closely with internal and external customers to resolve different aspects of collection process.
  • Provided excellent customer service to both internal and external customers.
  • Communicate effectively with all levels of internal / external customers.
  • Managed incoming inquiries and provided status updates to internal and external customers (client help desk or end user).
  • Answer supply inquiries from internal and external customers in person, by phone, and in writing.
  • Investigate and research transactions by special request from either internal or external customers.
  • Work closely with internal and external customers to guarantee accurate billing and collections.
  • Assist internal and external customers locating transactions throughout the process.
  • Create and provide reporting to our external customers
  • Bill services rendered to external customers.
  • Communicated with internal & external customers and business partners via telephone, email and mail regarding installation services.
  • Represent the department professionally in talking to internal and external customers in an inbound/outbound call center.
  • Reconciled and transmitted lockbox totals for internal auditors, management and external customers.
  • Mentored & trained new team members onsite in Wisconsin ensuring seamless transition for external customers.
  • Research and corrected unposted and check transit items daily for internal and external customers.
  • Interacted with internal and external customers to resolve issues (i.e.

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4 External Customers Jobs

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31. Powerpoint

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Here's how Powerpoint is used in Account Specialist jobs:
  • Created PowerPoint presentations and conducted fact-finding interviews with large accounts and made recommendations for new equipment or upgrades.
  • Organized and generated renewal and new business proposals in PowerPoint accurately and under time constraints.
  • Assist management with preparation of company documents for corporate presentation using PowerPoint.
  • Prepared meeting materials and assisted with the development of PowerPoint presentations.
  • Presented PowerPoint presentations at district, regional and national meetings.
  • Prepared daily, weekly, monthly and other periodic and special reports (Excel, Work, PowerPoint) for customers.
  • Authored a training PowerPoint detailing the use of the company's report generation software for the America's.
  • Created PowerPoint presentations to train and communicate billing and other processes to sales partners for online marketing website.
  • Manage and present new service offerings to staff and customers on a monthly basis using MS PowerPoint.
  • Articulated efficient ways to use Microsoft Excel, Word, PowerPoint, and Outlook.
  • Utilize Excel, Access and PowerPoint to create period metrics.
  • Prepared PowerPoint presentations for team to present to the customers.
  • Created PowerPoint presentations and client packages for approval.
  • Used Excel and PowerPoint for projects.
  • Create PowerPoint presentations for sales staff.
  • SAP, Word, PowerPoint, Excel, Outlook.
  • Created and managed new business proposals and powerpoint presentations based on the needs of the client and AchieveGlobal's capabilities/business outcomes.
  • Generated Data Analytics Reports and Presentations by using Powerpoint and Excel.
  • Determined appropriate methods required for apparel testing Knowledgeable in Microsoft programs: Excel, Word, Powerpoint.
  • Created PowerPoint decks for all "Live" advertising, managed busy pipelines using Excel and Basecamp while assisting account directors.

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32. Customer Complaints

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Here's how Customer Complaints is used in Account Specialist jobs:
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Resolved Customer complaints/concerns through active listening, empathy and professionalism.
  • Resolve customer complaints by investigating problems and developing solutions.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Handled customer complaints about overdraft fees, refunding service charges, stop payment fees, and returned check fees.
  • Handle or direct customer complaints, billing issues, technical and quality problems to the appropriate area.
  • Provided support to the customer service department in resolving issues pertaining to customer complaints.
  • Respond to high telephone inquiries and customer complaints using standard scripts and procedures.
  • Responded to inbound callers, answered various questions, and resolved customer complaints.
  • Handle or direct customer complaints, billing issues, technical/quality problems, etc.
  • Document all customer complaints regarding sample handling and receipt.
  • Researched account discrepancies, resolve customer complaints and requests.
  • Provided solutions in billing disputes and customer complaints.
  • Resolve customer complaints and field service issues.
  • Resolved customer complaints and challenges as needed.
  • Resolved Customer Complaints, Insurance Follow Up
  • prompt response and follow-up to customer inquiry or disputes resolving customer complaints, and cross-selling of products offered by AAA.
  • Answered anywhere between 50-200 calls per day Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Advised salesmen of customer complaints, order cancellations, overdue accounts and new business prospect.
  • Handle customer complaints via phone Responsible for accurate file maintenance

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33. Account Maintenance

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Here's how Account Maintenance is used in Account Specialist jobs:
  • Conducted consistent and ongoing follow-up and account maintenance/management to identify, address, and resolve problems/issues.
  • Perform administrative duties supporting the proposal to enrollment to account maintenance processes.
  • Suggested and implemented new guidelines for account maintenance.
  • Credit holds, new accounts/account maintenance, credit limits, Dunn & Bradstreet * Month end / quarter end closing.
  • Performed account maintenance on CD/IRA accounts including rates, interest method, interest cycle, and issue date using CD/REA.
  • Supervised and trained a three person operations team that oversaw cash management, account maintenance, and client service.
  • Point of contact for asset transfers, money movement requests, account openings, and account maintenance.
  • Account maintenance, Inbound customer services, sales of cellular products and accessories, technical support.
  • Provided customer service and account maintenance for the investors of different 4 mutual fund companies.
  • Direct customer contact regarding IRA account maintenance, distributions, and contributions.
  • Account maintenance, cancel reissue, cancel no reissue of cards.
  • Communicated with the District Managers for account maintenance and resolving issues.
  • Performed account maintenance to close credit lines due to non-payment.
  • Book keeping, Account Maintenance and customer services.
  • Provide support setup and related account maintenance functions.
  • Assist customers with account maintenance in a timely manner with an average call handling time of 153 seconds.
  • Account Maintenance Collaborated with FED EX personnel to track packages; troubleshot customer issues and resolved complaints.
  • account maintenance and servicing through visitations, phone calls and dialogues.
  • Utilized the Comtrac II System to inquire and process account maintenance.
  • Answer all inbound calls Account maintenance Customer Service Assist with payments Assist with account inquiry Online Tech support

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34. Monthly Reports

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Here's how Monthly Reports is used in Account Specialist jobs:
  • Automated the analysis of case files with weekly and monthly reports scrutinizing areas requiring more focus for productivity and efficiency.
  • Audited incoming daily, weekly and monthly reports for discrepancies in monetary and non-monetary branch transactions.
  • Refined applications for disbursement and production of monthly reports for auditing participant payouts.
  • Submitted weekly and monthly reports relating to scheduling, fire system details, customer satisfaction, and compliance audits.
  • Prepare and maintain monthly reports detailing the portfolio performance including results of each workout and status of future workouts.
  • Created daily, weekly, and monthly reports, and positively impacted AR bottom line with collection efforts.
  • Assist Office Manager with daily, weekly and monthly reports for three physician practice.
  • Prepare and distribute daily, weekly, and monthly reports for management and customers.
  • Update and run daily/weekly/monthly reports from Oracle to excel for manipulation.
  • Construct, organize, and deliver client invoices and monthly reports.
  • Prepared monthly reports and billing per the company's policy.
  • Generated and distributed various daily, weekly and monthly reports.
  • Prepare weekly and monthly reports for Medicare bad debts.
  • Prepare daily, weekly and monthly reports.
  • Created monthly reports in Microsoft Excel.
  • Run standard weekly and monthly reports.
  • Developed and generated monthly reports to assimilate information to management.
  • Produced monthly reports for management and monthly spread sheet reports to cross reference accounts for department staff.
  • Compiled monthly reports to ensure business was in compliance and productivity was met.
  • Complete daily, weekly and monthly reports in a timely manner.

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35. Customer Relationships

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Here's how Customer Relationships is used in Account Specialist jobs:
  • Develop appropriate customer relationships while probing for necessary information to bring customers' accounts out of delinquency.
  • Managed department specific risks and other risks related to customer relationships and financial exposures.
  • Establish and reestablish customer relationships by contacting new or inactive accounts/prospects.
  • Enhanced customer relationships sales through continuous monitoring and customer service.
  • Enhance existing customer relationships through superior quality service.
  • Maintained existing accounts by building customer relationships.
  • Establish and maintain customer relationships.
  • Managed day-to-day customer relationships for over 60 different companies; single point of contact responsible for fulfilling customer needs.
  • Assisted the Sales team in maintaining customer relationships, including phone call, contract agreements and call-in questions.
  • Gained customer relationships with over 50% of route list that Associated Distributors currently had no traction in.
  • Expanded existing business 30% through solving issues with current truck provider and follow through with customer relationships.
  • Managed customer relationships, served as client liaison, and directed all aspects of product fulfillment to customers.
  • Established and maintained customer relationships and ensured they received prompt, world class service.
  • Build and maintain enduring customer relationships to boost sales and generate repeat business.
  • Specialized training in customer relationships, support inside and OEM field sales.
  • Establish great customer relationships, communication, and organization for the company.
  • Manage customer relationships for Small Business/ to Mid-Size and Vendor accounts.
  • Own and manage the client/customer relationships.
  • Support & enhance strong customer relationships.
  • Obtained new clients and maintained existing customer relationships through the "One for the Community" program.

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36. CRM

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low Demand
Here's how CRM is used in Account Specialist jobs:
  • Subject Matter Expert in order management, CRM, field returns, shipment scheduling, pricing inquiries, and certification documentation.
  • Recorded customers' personal information in ATT systems called U-verse CRM to run credit checks and establish new U-verse accounts.
  • Implement and maintain up-to-date accurate CRM records of sales, and competitive activity of all accounts in assigned territory.
  • Completed Sales Cycle Management (sell & collections) using an automated CRM tool called Microsoft Dynamics.
  • Maintained information in Sales Force (CRM system) to ensure mail accuracy and client communication.
  • Assisted with IT projects including building a CRM and QA of new Procure to Pay platform.
  • Monitor account set-up on the appropriate CRM software and resolve reporting issues affecting EOM reports.
  • Processed new and existing customer contracts for US and Canada into internal support system CRM.
  • Maintained and updated internal database and customer relationship management (CRM) system.
  • Trained personnel on new LifeTime service sales process and integration to CRM.
  • Administered all CRM related activities within 4 regions to exceed customer expectations.
  • Created online programs for CRM to increase retention and loyalty.
  • Documented information related to client feedback and request in CRM.
  • Conducted CRM software optimization for entire tool truck sales team.
  • Utilized CRM to manage accounts.
  • Facilitated training in regards to scheduling, CRM procedures, truck sales management, and data entry.
  • Import and organize customer information in CRM software (Highrise).
  • Utilized Salesforce CRM and Microsoft Office to perform daily tasks.
  • Streamlined CRM Reports (salesforce) for department.
  • Navigate and quickly learn new corporate software upgrades and integrations such as Halo, SAP, and CRM.

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37. Hipaa

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low Demand
Here's how Hipaa is used in Account Specialist jobs:
  • Monitored patient accounts daily, to ensure that accurate documentation is submitted and updated to implement HIPAA and quality regulations.
  • Maintain confidentiality of all company and patient information in accordance to HIPAA regulations and DaVita policies.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Maintain customer/patient confidentiality according to HIPAA and company standards.
  • Maintain personal information according to HIPAA regulations.
  • Assured that confidentially/HIPAA guidelines were followed.
  • Guarantee flawless delivery of released information by ensuring compliance with the request, authorization and HIPAA regulations.
  • Assist with Advanced Directives, obtain signatures on legal documents, distribute HIPAA privacy notice.
  • Maintain confidentiality, processes and procedures for FQHC, HIPAA, JCAHO, etc.
  • Maintain strict compliance with patient confidentiality requirements and regulatory standards (HIPAA).
  • Adhere to HIPAA, patient confidentiality and compliance requirements at all times.
  • Prepared HCFA 1500 claims for the physicians in accordance with HIPAA regulations.
  • Recognize and follow appropriate government billing procedures such as HIPAA and OSHA.
  • Maintain compliance with HIPAA, client procedural guidelines, policies and procedures.
  • Maintained strict adherence to HIPAA regulations in all dealings with patients.
  • Maintained confidentiality at all times by following HIPAA.
  • Insure office practices are in compliance with HIPAA regulations
  • Continued compliance with HIPAA Regulations.
  • Maintained phone operations and a high level of customer service and abided by HIPAA regulations.
  • Followed and abided by HIPAA regulations.

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38. Icd-9

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Here's how Icd-9 is used in Account Specialist jobs:
  • Cash Applications, Claim Processing (1500), Patient Collections, Some ICD-9 and ICD-10, and General Patient Services.
  • Apply ICD-9, CPT, and ASA codes for surgical and anesthesia procedures performed in ambulatory surgical centers.
  • Assign ICD-9 to physician's diagnosis and insure correct level of service and various other CPT codes.
  • Verify and/or confirm prior authorizations, CPT codes, HSPC, ICD-9, UB04
  • Maintain all price, dictionary, ICD-9 and HCPCS tables within the software.
  • Request further research when necessary to resolve ICD-9 and CPT coding issues.
  • Process ICD-9 and CPT codes for physical and occupational therapy medical bills.
  • Assigned codes and abstracted outpatient medical records using ICD-9-CM, CPT-4.
  • Verified that ICD-9 and CPT codes are correct and accurate.
  • Research and apply all ICD-9 diagnosis codes in Soft Med.
  • Verify correct ICD-9 and CPT codes for denied claims.
  • Utilized CPT and ICD-9 coding for maximum reimbursement.
  • Ensured accuracy of claims with correct ICD-9 codes
  • Secured accuracy of CPT and ICD-9 codes.
  • Processed claims, coding, ICD-9, CPT, Medicare, Medicaid, and HCPC of daily charges.
  • Utilize HCPCS II, CPT and ICD-9-CM code sets.
  • Ensured accuracy of claims with correct ICD-9 codes * Managed patient accounts including maintaining and updating patient personal information.
  • Scheduled appointments as well as posted payments to patient accounts Worked in the medical coding and ICD-9 codes.
  • Enter patient demographic and insurance information, ICD-9 and CPT codes into the medical claims software.
  • Handled patient admissions and discharges Verified Patient Insurance benefit information and authorization ICD-9 Coding Exp.

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39. Customer Information

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Here's how Customer Information is used in Account Specialist jobs:
  • Updated database of customer information utilizing company based software and customer specific database software.
  • Obtained all necessary customer information and input information into the system.
  • Gathered and verified all required customer information for tracking purposes.
  • Performed file maintenance on accounts to update customer information.
  • Processed customer information for a variety of credit solutions.
  • Reviewed customer information for accuracy and preformed updates.
  • Verified and updated all personal customer information.
  • Coordinated training and distribution of customer information.
  • Navigated various applications to verify customer information.
  • Gathered customer information regarding their current carrier.
  • Constructed documents for client/customer information.
  • Balance cash drawer to cash receipts, collect payments and updating customer information on every contact made.
  • Performed general skip tracing to bring customer information current and establish contact points.
  • Reviewed customer information for increase of credit limit on account.
  • Input and verified new customer information.
  • Coordinate with third party organizations to verify customer information for loan applications Disburse loans upon approval from other departments.
  • Maintain quality control/satisfaction record Updating customer information to resolve loan issues.
  • Analyze data gathered from customer information Manage customer accounts with billing adjustments, credits, and payment arrangements.
  • Generated sales Responsible for collecting payments on past due accounts Utilized computer system to track, gather, and update customer information
  • Process Major gifts/Pledges Maintain Customer information updates Open and sort mail Balance ledger

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2 Customer Information Jobs

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40. Medical Billing

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Here's how Medical Billing is used in Account Specialist jobs:
  • Resolve escalated medical billing issues for the department of Hematology/Oncology using medical guidelines established by insurance carriers.
  • Performed full-cycle medical billing in a fast-paced medical billing company.
  • Perform full-cycle medical billing, for various totals but focus is high dollar accounts, in a fast-paced medical billing company.
  • Take pride in medical billing career and the importance to a companies cash flow to maintain a successful thriving business.
  • Work closely with Business Services Account Managers and Medical Billing Support teams to make modifications and corrections as required.
  • Provide accurate data entry for medical billing; customer service and billing support in a community clinic environment.
  • Handled customer service, high call volumes, collections, and medical billing Manager: Brian Newman
  • Worked on claims, medical billing and In-house billing queues on a daily basis.
  • Answer and return patient calls with medical billing questions or concerns.
  • Post payments to the medical billing system as needed.
  • Answer patients questions or concerns regarding their medical billings.
  • Prepare medical billing and submit to insurance carriers.
  • Gained essential knowledge of medical billing and coding.
  • Processed medical billing for student athletes.
  • Used IDX medical billing system.
  • Provided backfill managerial support for a team of 25 on site medical billing representatives.
  • End Date: 2011 Assisted patients with all medical billing and insurance questions.
  • Performed full cycle medical billing in a fast paced environment.
  • Unified Medical Billing Answering phones Appealing claims Mailing claims Other medical billing duties as assigned
  • Account Payable/Receivable Medical Billing & Coding Customer Services Bank Deposit General Ledge/Repoting Taxes

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6 Medical Billing Jobs

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41. Monthly Basis

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Here's how Monthly Basis is used in Account Specialist jobs:
  • Reconcile General Ledger principal cash accounts and maintained detailed supporting schedules for several accounts on a monthly basis.
  • Maintain accurate sales opportunity pipeline and forecast on a monthly basis.
  • Performed data entry for denominational churches on a monthly basis; sent reports in requested format to client.
  • Researched and reconciled cash and position discrepancies for clients and investment managers on a daily and monthly basis.
  • Assess and close A/P sub-ledger on a monthly basis, validate content and resolve client issues.
  • Set up payment plans and monitored a group of payment plans on a monthly basis.
  • Review accounts aging on monthly basis and report inconsistencies; correct error as appropriate.
  • Coordinated the scheduling of over one thousand nationwide mystery shops on monthly basis.
  • Managed a case load of 600-800 cases on a monthly basis.
  • Reconcile client bank accounts and credit card statements on monthly basis.
  • Reconciled Hip's large businesses accounts on a monthly basis.
  • Prepared non payment report for CFBTA accounts on monthly basis.
  • Audit client accounts via aging reports on monthly basis.
  • Surpassed sales and activity objectives on a monthly basis.
  • Invoiced and billed distributors on a monthly basis.
  • Reviewed patient account aging on a monthly basis.
  • Billed Project Accounts on a monthly basis.
  • Job Duties include the following: Reviewed account aging on a monthly basis and reported inconsistencies and corrected errors when appropriate.
  • Review and process an average of 15 employee s reimbursement requests on a monthly basis.
  • Review and checked clients payment on monthly basis and update schedule and reconciliation entries.

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1 Monthly Basis Jobs

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42. Account Issues

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low Demand
Here's how Account Issues is used in Account Specialist jobs:
  • Obtain appropriate medical documentation or other documents necessary to resolve open account issues and disputes.
  • Served as a liaison between with patients, physical therapists, and insurance providers to reach prompt resolution of account issues.
  • Research account issues and make sound business judgments in harmony with policy regarding financial risk and processing of prescriptions.
  • Resolved LMRP and Business Office account issues requiring HIM intervention and closely monitored the aging of all accounts.
  • Handled problem phone calls and account issues that could not be resolved by the customer call center.
  • Act as primary contact for special distributor accounts, regarding any and all account issues.
  • Communicated across multiple lines of business with the goal to resolve abnormal account issues.
  • Resolved wide range of customer complaints, to settle complex account issues.
  • Assisted customers with phone purchases, account issues and technical support.
  • Assisted agents in troubleshooting both common and complex account issues.
  • Fixed account issues and provided quality feedback to upper management.
  • Provided assistance to fellow co-workers to solve account issues.
  • Opened new account products and assisted with account issues.
  • Help Internal and external customer on account issues.
  • Identify account issues and work through to resolution.
  • Researched and resolved complex and diverse account issues.
  • Assist clients with personal and account issues.
  • Identified and resolved system and account issues.
  • Initial contact of new clients, resolved account issues, and monitored PPC campaigns .
  • Research and Analize account issues.

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43. Customer Base

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Here's how Customer Base is used in Account Specialist jobs:
  • Created strategic marketing objective for establishing new customer base and product branding for market penetration.
  • Engage a diverse national customer base and customize interactions according to personality and context.
  • Created new customer leads and effectively worked existing customer base.
  • Developed and maintained strong relationships with assigned customer base.
  • Provide first level customer service support to assigned cellular customers with a primary emphasis on retention and growth of customer base.
  • Helped to increase the customer base of companies like DirecTV through inbound Telemarketing services provided by VXI Global Solutions Inc.
  • Developed a corporate product training process offering up to date product information and product training increasing customer base 40%.
  • Furnished world class technical support for elite customer base, resolving client-host issues with technically diverse products within unique environments.
  • Coordinated Monthly Sales Initiatives targeting new opportunities within current customer base as well as new Prospects.
  • Serve as the point of contact for the division's French-speaking customer base in Quebec.
  • Served as Lifeline's face to our customer base by providing superior customer service.
  • Maintained contacts with a diverse customer base including hospitals and long term care facilities.
  • Established strong relationships, post sales, with a high volume customer base.
  • Maintained a customer base managing over $3M dollars in monthly revenue.
  • Receive incoming calls from Sprint customer base and prospective consumers.
  • Developed and maintained relationships with HMO and customer base.
  • Increased my customer base by cold calling in the assigned territory Met and exceeded member and revenue goals
  • Provide world class Support to existing Marketing Cloud clients for Salesforce & ExactTarget customer base.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Processed payroll Monthly accounting Created quarterly reports for our customer based companies.

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44. Collection Calls

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low Demand
Here's how Collection Calls is used in Account Specialist jobs:
  • Service inbound/outbound customer service/collection calls from LoanMart customers, attorneys, financial institutions and dealerships.
  • Process all incoming schedules for funding, GL entries, balance trial age balance report, perform collection calls to debtors.
  • Facilitated swift payment of invoices by sending bill reminders and making collection calls to outstanding accounts.
  • Make daily appointment and credit review of all scheduled patients and collection calls.
  • Make daily collection calls as well as administer outside collections on customer accounts.
  • Check credit references on customer applications and assist with collection calls as needed.
  • Reconcile all miscellaneous receivable payments; collection calls on past due accounts.
  • Conduct collection calls in order to resolve and recover past due invoices.
  • Placed outbound collection calls to offer payment options or settlements.
  • Place collection calls to process and establish payment schedules.
  • Make collection calls and field collect delinquent accounts.
  • Make collection calls on a daily basis.
  • Performed collection calls on delinquent clients.
  • Make collection calls and email daily.
  • Handled inbound and outbound collection calls
  • Make collection calls as needed.
  • Conduct early stage delinquency collection calls (inbound and outbound) to borrowers utilizing the auto dialer system.
  • Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls.
  • Reviewed patient accounts for processing and answering daily collection calls while multi-tasking daily job duties.
  • Collected payments and made bank deposits Answered phones and made collection calls Performed customer service duties and developed marketing strategies

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2 Collection Calls Jobs

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45. Bank Deposits

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Here's how Bank Deposits is used in Account Specialist jobs:
  • Handled financial administration including daily bank deposits and policy holder account management.
  • Completed monetary transactions and made daily bank deposits.
  • Demonstrated knowledge of and accountability for various reports, daily operations, labor, bank deposits, and loan/credit applications.
  • Maintained multiple logs and files to keep track of all incoming funds through bank deposits and wires.
  • Verified daily cash flow, prepared bank deposits, and maintained on-hand cash supply.
  • Applied and recorded incoming funds to accounts in order to perform bank deposits.
  • Prepare daily bank deposits; checks, cash & money orders.
  • Reconcile bank deposits for nine separate office locations within the company.
  • Prepared and sent out bills, invoices and bank deposits.
  • Balance daily totals to system and prepare bank deposits.
  • Prepared daily bank deposits and posted all accounts receivable.
  • Reconcile bank deposits and vendor statements with accounting records.
  • Enter in bank deposits in Cash Receipts Journal.
  • Prepare, make, and run bank deposits.
  • Balance bank deposits for each store.
  • Prepare and complete daily bank deposits.
  • Collect past due accounts, maintain project files, forecast collections, Daily bank deposits, and assist controller.
  • Collect student tuition and handle all corresponding paperwork for bank deposits and making bank deposits .
  • Prepare daily bank deposits and post money to proper accounts in a timely manner.
  • Collected for both commercial and residential customers Assisted customers with account reconciliation Submitted Credit Checks Reconciled bank deposits

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46. Computer System

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low Demand
Here's how Computer System is used in Account Specialist jobs:
  • Process customer orders by data entry into computer system; verify accuracy of orders before delivery.
  • Created and maintained accounts for individual shareholders through financial computer system.
  • Provided technical assistance to local branches regarding computer system.
  • Job Summary: Utilizing company computer system such as Epic, CUBS, SMS, ISUITE, and PASSPORT processing payments.
  • Process research requests that are received daily from internal business partners through an automated Mainframe computer system.
  • Entered orders for different accounts into our computer system and then built those orders for deliveries.
  • Use the support capabilities of the computer system to obtain appropriate information and work product.
  • Identified, researched, and resolved customers billing issues using the computer system.
  • Created new material to better assist new employees on navigating through computer systems.
  • Utilize computer system to track, gather information, and troubleshoot issues.
  • Input data from loan applications onto Excel worksheets and computer system.
  • Verified that information in the computer system was up-to-date and accurate.
  • Use computer system to access patient accounts and update accordingly.
  • Retrieve and input patient information into CBSI computer system.
  • Opened and closed accounts using the Hogan computer system.
  • Researched and processed orders into MXP computer system.
  • Utilize computer systems to handle skip tracing.
  • Operated Symitar computer system to obtain member status.
  • Operated multiple computer systems, support programs, and a integrated phone system.
  • Enter patient information into NextGen, Meditech and Soarian computer systems Maintain daily productivity requirements Verify patient information and billing information.

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1 Computer System Jobs

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47. ACH

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low Demand
Here's how ACH is used in Account Specialist jobs:
  • Trained and managed account specialists and sales staff and achieved significant improvements in their productivity.
  • Achieved account retention and responsible for hospital conversions.
  • Work in partnership with other departments and teammates to ensure all tasks are completed by call of business each day.
  • Overachieved sales goals by 180% in NSAID market by pull-through at HMO Staff model level and nursing home sales.
  • Achieved 100% audits on work completed along with productions requirements, resulting in customer satisfaction on annual survey.
  • Exceeded the company goal of 4 revised lease management forms daily; was the number one producer each month.
  • Assisted in training and further coaching for retention team members, managing real estate agents' online marketing accounts.
  • Utilized office tools and equipment such as printers, fax/copy machines, computers, and credit card machines.
  • Complete special projects including template creation/revision, member outreach, and team building.
  • Focus is on key teaching institutions in Central/Eastern, MA.
  • Continued use of computers and phones throughout each workday.
  • Design demonstration approaches for prospective clients.
  • Research and resolution is often conducted by phone, but resolution is also achieved through email and insurance carrier portals.
  • Trained new employees on how to cross sell investment products by teaching them how to use value-add conversations.
  • Maintained delinquency under 12.9%) to achieve mid-month and month end goals.
  • Complete training on CRM and FSB at times scheduled for each component.
  • Reconciled Mortgage-related general ledger accounts Responsible for the daily balancing of mortgage loans Coached team members
  • Managed pipeline using SalesForce, Dynamics, and IMTelliTrack Key Achievements Built an $800,000 pipeline in 8 months.
  • Submit electronic claims and or hardcopy claims with any attachments as per contract timely filing criteria.
  • Process all unposted ACH, electronic transfers and customer credits via online.

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1 ACH Jobs

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48. Patient Care

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low Demand
Here's how Patient Care is used in Account Specialist jobs:
  • Assisted medical provider with patient care information applicable to scheduled service.
  • Account management, insurance collections, HRT screening, visual field screening, scheduling, reports, training, patient care.
  • Provided support with 1,200 technical software queries monthly used by clients at patient care facilities of more than 100 patients.
  • Developed patient payment plans for self pay applicants and assisted with financial arrangement for patient care encounters.
  • Developed rapport as a liaison with financial institutions in dealing with patient care facilities.
  • Perform tasks related to patient care and third party reimbursement.
  • Coordinated care with pharmacy staff for optimum patient care.
  • Completed data entry daily for in-patient and out-patient care.
  • Handled post-op calls and patient care.
  • Promoted to Patient Care Specialist II.
  • Worked with Prestige ePCR (Electronic Patient Care Reporting) and Prestige Billing software.
  • Recognized for attendance and organization * Collected information for patient care profiles * Patient registration * Maintained diagnosis log database

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7 Patient Care Jobs

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49. Company Policies

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low Demand
Here's how Company Policies is used in Account Specialist jobs:
  • Tracked high-dollar orders by analyzing inventory data and elevating issues to the Director of Trade Relations as determined by company policies.
  • Enforced all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, update of customer information.
  • Audited invoices per all Company policies and Signature Authorizations.
  • Investigated and resolved insurance claim disputes within company policies.
  • Communicate company policies and procedures.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Process new accounts requirements and ensure credit practices, phone protocols, and company policies are followed.
  • Reviewed and processed all new account applications in accordance with company policies, procedures and regulations.
  • Coach staff members regarding various questions that arise regarding processes and on company policies and procedures.
  • Ensured they were well-versed in company policies, regulatory requirements and all relevant job functions.
  • Maintained medical records in accordance with company policies and procedures and state and Federal guidelines.
  • Complied with federal, state, and company policies, procedures, and regulations.
  • Provided customers with information about orders, products, and company policies.
  • Achieve solutions that satisfy the customer's needs while maintaining company policies.
  • Verify accurate record keeping in compliance with company policies and procedures.
  • Trained and monitored new team members on company policies and procedures.
  • Trained new employees on company policies & operational procedures.
  • Adhered to company policies by maintaining monthly collections goals.
  • Trained employees in job duties and company policies.
  • Conducted field trainings to on board new representatives reviewing company policies, contacts, products, and procedures.

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5 Company Policies Jobs

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50. Customer Orders

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Here's how Customer Orders is used in Account Specialist jobs:
  • Partnered with department supervisor to ensure product is ordered and allocated to customer orders.
  • Issued customer orders and follow-up to ensure timely installation.
  • Entered account information into billing system in order to accurately execute customer orders, schedule installs and trouble calls.
  • Monitored customer orders from quote, order receipt, product production, scheduling, and order confirmation.
  • Act as the primary corporate contact for field sales representatives in the expediting of customer orders.
  • Direct changes related to customer orders and/or coordinate long-term changes to customer's inventory.
  • Reviewed new customer orders and requests and manually entered data into a central database.
  • Place customer orders, handle returns, manage inventory and answer customer inquiries.
  • Receive, process and manage customer orders in Oracle order entry system.
  • Process customer orders that are received via phone, email and fax.
  • Compile, prioritize, and process customer orders into local database.
  • Monitored internal/external sales for customer orders for the west coast region.
  • Process new customer orders and complete payment transactions.
  • Carried out data entry of customer orders.
  • Answer phones and take customer orders.
  • Compiled, analyzed, and interpreted customer orders to develop accurate weekly forecasts and schedules.
  • Keep up-to-date on all new and relevant information pertaining to current and future campaigns Keep up-to-date records of customer orders
  • Direct contact for all questions regarding AMS orders, contracts, customer orders and all other billing inquiries.
  • Obtain information for future contact and enter contact names into database for appropriate follow up Process customer orders.
  • Input manual orders from customer in MDB data base (Navision) for customer orders.

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Account Specialist Jobs

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20 Most Common Skills For An Account Specialist

Customer Service

23.1%

Insurance Companies

13.1%

Financial Statements

12.0%

Customer Accounts

6.0%

Credit Card Transactions

5.1%

Data Entry

4.7%

Phone Calls

4.5%

New Accounts

4.2%

Payment Arrangements

3.4%

Party Payers

2.9%

Billing Questions

2.5%

Patient Accounts

2.5%

Delinquent Accounts

2.2%

Medicaid

2.2%

Account Management

2.1%

Technical Support

2.1%

Accounts Receivables

2.0%

Outbound Calls

2.0%

General Ledger Accounts

1.7%

Outstanding Balances

1.6%
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Typical Skill-Sets Required For An Account Specialist

Rank Skill
1 Customer Service 18.1%
2 Insurance Companies 10.3%
3 Financial Statements 9.4%
4 Customer Accounts 4.7%
5 Credit Card Transactions 4.0%
6 Data Entry 3.7%
7 Phone Calls 3.5%
8 New Accounts 3.3%
9 Payment Arrangements 2.7%
10 Party Payers 2.3%
11 Billing Questions 2.0%
12 Patient Accounts 2.0%
13 Delinquent Accounts 1.7%
14 Medicaid 1.7%
15 Account Management 1.7%
16 Technical Support 1.7%
17 Accounts Receivables 1.6%
18 Outbound Calls 1.6%
19 General Ledger Accounts 1.4%
20 Outstanding Balances 1.3%
21 High Volume 1.2%
22 Internal Departments 1.2%
23 Special Projects 1.2%
24 Medical Records 1.0%
25 Sales Goals 0.9%
26 Client Relationships 0.9%
27 Journal Entries 0.8%
28 CPT 0.8%
29 EOB 0.7%
30 External Customers 0.7%
31 Powerpoint 0.7%
32 Customer Complaints 0.7%
33 Account Maintenance 0.7%
34 Monthly Reports 0.7%
35 Customer Relationships 0.6%
36 CRM 0.6%
37 Hipaa 0.6%
38 Icd-9 0.6%
39 Customer Information 0.6%
40 Medical Billing 0.6%
41 Monthly Basis 0.6%
42 Account Issues 0.6%
43 Customer Base 0.6%
44 Collection Calls 0.6%
45 Bank Deposits 0.6%
46 Computer System 0.6%
47 ACH 0.6%
48 Patient Care 0.5%
49 Company Policies 0.5%
50 Customer Orders 0.5%
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