988 Call Center Specialist - Overnight
Account specialist job in Forest Park, IL
Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:
Joint Commission Gold Seal of Approval (1996)
Public Health Accreditation Board (PHAB) accreditation (2014)
By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?
About Crisis Services
Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program.
The Crisis Recovery Center
The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.
Job Details
This full-time overnight position is scheduled to work Wednesday to Saturday, 9:30 pm-7:30am . The hiring range for this position is $44,400 to $52,000, depending on experience.
Benefits Galore!
- $2.50 shift differential for off-shift work
- Comprehensive training program (and we pay you for it!)
Full DuPage County benefit package, including:
- 12 paid holidays
- 3 weeks of paid leave (Vacation and Personal Days)
- 12 weeks of Paid Parental Leave
- Paid sick time
- Health insurance
- Pension-eligible position for a secure retirement
- Eligibility for Federal Student Loan Forgiveness Program
- Tuition reimbursement and certification reimbursement
#DuPageCountyHealthDepartment1
Responsibilities
As a 988 Call Center Specialist, you will:
- Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text
- Primarily support 988 text and chat, with strong multi-tasking skills allowing for accurate documenting while maintaining supportive engagement
- Conduct suicide risk assessments and safety planning within digital interactions
- Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety
- Collaboratively develop and assist in implementation of crisis safety plans
- Provide mental health referrals and linkages as appropriate during service provision
- Offer and provide follow-up services to 988 utilizers presenting with suicide ideation
- Maintain required training, licensure and/or certification
- Complete required documentation within established timeframes
- Use Electronic Client Record, call management software, and chat/text management software
- Comfortably use technology, secure messaging platforms, and maintain confidentiality standards
- Demonstrate independent judgment
Requirements
- Bachelor's degree in Psychology, Social Work, or related field
- 2+ years of experience working with chronically mentally ill populations
- Equivalent combination of training and experience
Supplemental Information
Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary
$44,400.00 - $52,000.00 Annually
Job Type
Full Time (40.0 hours per week)
Service Unit
Behavioral Health Services
Department
Emergency Services
Client Relationship Specialist - Schaumberg/Barrington, IL
Account specialist job in Barrington, IL
Regular
Your opportunity
As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
What you have
Required Qualifications:
1+ years of Client/Customer Service experience
Preferred Qualifications:
Previous experience in Financial Services/Wealth Management and/or closely related industry.
While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses
Ability to handle client needs with tact and diplomacy
Outstanding written and oral communication skills
Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Ability to build and maintain good cross-enterprise working relationships
Basic understanding of brokerage regulations and rules that govern client accounts
May be asked to become a Notary
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Billing Coordinator
Account specialist job in Union, IL
INTREN, Inc. Job Description
Job Title: Billing Coordinator
Reports To: Project Manager
FLSA Status: Non-Exempt
The primary responsibility for this position is to support billing functions and ensure billing is submitted in a timely fashion.
ESSENTIAL FUNCTIONS:
Familiar with all aspects of client billing, including client specific billing requirements and guidelines; communicates changes to department/billing coordinators.
Provides feedback on improving Billing process internally via internal protocols and maintain current written procedures manual.
Collaborates with other administrative departments, as necessary, to discuss billing guidelines and processes.
Prepares bills as assigned; maintains paper and electronic organized records. Prepares all bills in accordance with established policies, procedures and timelines.
Provides complete administrative support in the production and delivery of bills, including transmittal documents, PDF assembly.
Communicates and follows instructions effectively from a diverse group of clients, attorneys and staff. Provides information in person, via email or by phone with courtesy and professionalism.
Follows up with appropriate parties to communicate billing status.
Troubleshoots and communicates issues with billing; coordinates with the Data Processing and Accounting departments.
Periodically handle tasks from the Controller and Director of Support Services.
Keeps Supervisor informed of the status of billing work; maintains a calendar of billing deadlines; prepares bills in advance of due dates.
Performs other duties as needed.
DESIRED MINIMUM QUALIFICATIONS:
Requires effective oral and written communication skills, excellent interpersonal skills and strong computer literacy. Good problem-solving skills and the ability to multi-task are essential. Must be a self-starter and have the ability to organize and prioritize work.
Minimum of two years billing experience in a self-starter environment required.
Proficient in Microsoft Office applications, specifically Excel and Word.
Excellent interpersonal skills.
Self-motivated, pro-active and responsible individual able to work under minimal supervision.
Good written and oral communication skills and ability to self-edit documents.
Highly organized with strong attention to detail.
Teamwork oriented individual.
Ability to complete projects within required time frame.
Ability to organize and prioritize numerous tasks and complete them under time constraints.
Intren is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Client Relationship Specialist
Account specialist job in Highland Park, IL
The Opportunity: Mesirow is an independent, employee-owned financial services firm founded in 1937. Headquartered in Chicago, with offices across the country, Mesirow serves clients through capabilities spanning Private Capital & Currency, Capital Markets and Investment Banking, and Advisory Services.
Our advisors provide investment and fiduciary services to individuals, families, corporations, and non-profit organizations. With roughly $10B in assets under management, we have earned a reputation for effectively managing our clients' needs and goals. Wealth Management has been Mesirow's flagship business for over 80 years, built around our trusted advisors, with an average tenure of over 20 years.
We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients.
Responsibilities:
* Client onboarding, including preparation of new account paperwork and client information-gathering
* Account maintenance, including any account registration and account profile changes
* Asset movement processing, including journals, wire transfers and EFTs
* Assist with quarterly billing and performance reporting
* Client issue resolution
* Gathering tax information for clients and assisting with tax reporting
* Relationship management, including regular client contact
* General administrative functions, including but not limited to:
* Maintaining information in the Client Relationship Management System
* Exception report review
* Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.
* Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries
* Trade execution and trade error resolution, as may be applicable and required
Requirements:
* Bachelor's degree
* Minimum of 3 years relevant experience required
* FINRA Series 7 and 66 licenses preferred
* Familiarity with estates preferred
* Highly motivated self-starter with a strong work ethic and positive "can-do" attitude
* Excellent proficiency in Microsoft applications (Word, Excel, PowerPoint, etc.)
* Familiarity with Salesforce, Wealthscape Investor and Black Diamond preferred
* Demonstrates an ability to learn new processes and technology platforms
* Takes direction well and demonstrates proactive follow through on assigned tasks
* Ability to prioritize and effective time management skills
* Excellent verbal and written communication skills
* Remains focused on tasks and retains composure under pressure or with conflicting priorities
* Gathers information and consults appropriate parties when additional guidance is needed
* Solicits feedback from team members on a regular basis and commits to performance improvement in identified areas
* Responsive to client requests and escalates to team members whenever necessary
In accordance with the Illinois Pay Transparency Law, the anticipated hiring base salary for the role will be between $75,000 and $95,000 per year. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, also provides the opportunity for a bonus and the Mesirow benefit program.
EOE
Specialist, Partner Relations
Account specialist job in Milwaukee, WI
At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Job Summary:
Under the direct Supervision of the Partner Service Manager, the Partner Relations Specialist is responsible for managing daily issue resolution and providing administrative support for specific assigned Partners/Large Employers with money movement or audit risk. Takes ownership for providing communication plans and escalation tracking for proper internal and external visibility. This position also acts as a backup for Partner Service Managers for lower-level partner responsibilities.
Key responsibilities for the role:
Acts as a Partner Subject Matter expert for assigned partners being internal and external support
Assist Partner Service Managers with critical needs and support to meet partner goals
Assist with managing, monitoring and identifying service trends based on file, intake, operational data
Identify scalable processes that will work across all of our partner relationships to meet or improve goals
Regularly review internal knowledge base content for consistency, quality, and ease-of-use for assigned partners
Gather insights from our support teams to identify trends and opportunities for improvement
Own the success and serve as point of contact for critical high risk partner tasks
Own Partner custom money movement processes with extreme detail to contractual obligations.
Proactively monitors file processing
Act as file expert for each Partnership we support
Responsible for daily ownership of Partner dashboard updates and necessary reporting to partners
Responsible for performing customized monthly processes per Partner which include critical decision-making responsibilities to assist in partner framework being successful
Escalate issues when appropriate and drives recovery efforts
Identifies systemic issues as they occur and works with Senior/Manager to rectify
Resolve partner support through case management in a timely and professional manner
Support Partner specific project work in reference to internal/external enhancements to improve our Partner experience
Key skills/experience qualifications for the role:
4 years of experience minimum servicing partners and large employers.
2 years of experience minimum with employee benefits, TPA's or insurance carriers with HSA/Notional products
Strong interpersonal skills
Proven customer service experience
Adaptability to prioritize workload and frequently transition between different focuses aligned with role
Utilize communication and problem-solving skills to effectively perform assigned assignments
Working knowledge of computer and processing skills (email, internet, intranet, etc.)
Proficient in Microsoft Office Suite with proven ability in lookups and macros.
Excellent verbal and written communication skills
Possesses the ability to maintain the strictest confidentiality of company and customer information.
Ability to effectively multi-task
Excellent organizational skills with attention to detail
Ability to work with a diverse work force and customer base
Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
Strong commitment to achieving personal growth and success
The estimated salary range for this position is $50,000USD to $55,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-BY1
#LI-REMOTE
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Auto-ApplyAccount Services Specialist
Account specialist job in Niles, IL
Full-time Description
Responsible for supervising the production of complicated one-time and ongoing projects either directly or through subordinate team members. Provides excellent customer support and well-detailed internal communications.
________________________________________________________________
MAJOR RESPONSIBILITIES:
Analyzes projects from a ābig pictureā point-of-view. Looks at processes and workflow and incorporates procedures to help streamline project and regularly schedules meetings/pre-flights/conference calls to ensure all parties are updated. Creates job tickets, in Monarch, and develops/updates spreadsheets for his/her accounts and assists, when needed, with others'. Communicates schedules, instructions or specification changes clearly to both internal and external clients through email or changes in the Monarch system. Provides external clients with solutions to problems/concerns and incorporates them in/with internal written procedures.
Takes the lead on complicated one-time and ongoing projects and manages the project with minimal assistance from the Team Supervisor.
Actively monitors schedules/production to ensure quality and timeliness of project and develops systems of audit checks that apply to each project.
Stands in for Sales when needed (i.e., customer visit, conference call, proposals, etc.). Additionally, understands/interprets estimates, proposals, and requests for quotes and communicates reference points on them with internal and external clients. Works in conjunction with sales to write specifications for the reprinting of components.
Keeps an accurate record of the amount of time put forth into each project and continually looks for efficiencies to be achieved and recommends changes in production.
Produces invoices on projects in an accurate and timely manner, looks for ways to better capture all costs, and suggests ways to invoice each project more efficiently.
Serves as official āback-upā contact when others are out of the office and may be asked to support other large one-time projects in a āconsultingā capacity.
Takes leadership role on special projects assigned by Team Lead or Manager, Client Services.
Completes other various duties as assigned by manager.
Adheres to all Security Policies and Procedures as referenced in the Employee Security Handbook.
Requirements
QUALIFICATIONS:
3-5 years of successful project management and client services experience in direct marketing or related field.
College degree in graphic communications, printing technologies or business-related field or equivalent preferred, or equivalent experience. Experience must include background of laser imaging, bindery, pre-press, printing, lettershop and data processing.
Knowledge of postal regulations and procedures is preferred.
Excellent oral and written communication skills. Must be comfortable communicating with visual aids for internal and client meetings.
Able to work in a team environment with internal personnel.
Ability to focus on priorities and objectives and adhere to target deadlines.
Basic experience with Microsoft Office 365 (Excel, Teams, Word) and Outlook.
ESSENTIAL JOB FUNCTIONS:
Must be able to communicate proficiently orally and in writing in English.
Able to read handwritten, printed materials, and computer screens.
Must have the manual dexterity to manipulate a computer keyboard.
Must be able to communicate in person, via telephone, and teleconferencing with customers and internal personnel.
Ability to travel by automobile or airplane when necessary.
WORKING CONDITIONS:
Normal office environment and some exposure to a manufacturing plant facility onsite. Hybrid schedule based on department rotating schedule for in-office assignments.
DISCLAIMER:
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Salary Description $65-75,000 per year
Customer Retention Specialist
Account specialist job in Elk Grove Village, IL
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Training & development
Wellness resources
About the Role:
As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
Engage with customers to address inquiries and resolve issues promptly.
Develop and implement customer retention strategies to enhance satisfaction.
Analyze customer feedback and data to identify trends and opportunities.
Collaborate with team members to create personalized follow-up plans.
Monitor customer interactions to ensure service excellence and compliance.
Maintain accurate records of customer communications and resolutions.
Utilize CRM software to track customer engagement and retention metrics.
Assist in creating customer loyalty programs and promotions.
Maintain a low or no anxiety position
Requirements:
Proven experience in customer service or retention roles, preferably in the service industry.
Strong communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and derive actionable insights.
Familiarity with CRM systems and customer engagement tools.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; degree in business or related field preferred.
Positive demeanor and a passion for helping others.
Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:
Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
Billing Specialist- Milwaukee, Wisconsin
Account specialist job in Oak Creek, WI
Job Description Billing/Payroll Specialist, A-1 Services
We are an HVAC/Refrigeration repair company based out of Oak Creek, WI. We service Southeast Wi and Northeast Illinois. Our company is looking for a billing specialist that will handle all billing for multiple departments. You will also be responsible for incoming phone calls from customers, answering technician questions, and providing work orders, purchase orders, and any other duties assigned by the office manager.
We offer a competitive benefit package including health insurance coverage, paid holidays and vacations plus more. If you think that person is you, please contact us. This is a direct hire full time position, Monday thru Friday.
As a Billing Specialist, you will ensure the accurate and timely processing, and distribution of invoices for assigned clients, in accordance with company policies and procedures and government legal requirements.
Job Responsibilities:
Assist with Payroll
Process customer invoices, ensuring accurate and timely billing.
Utilize accounting software to process invoices for customers.
Verify and match time sheets to correspond with invoicing.
Respond to invoicing questions and concerns.
Answering phone calls on a multiple phone line system and record incoming calls on a daily basis
Answer incoming calls to issue work orders and purchase orders for technicians
Perform other duties as requested.
Job Requirements:
High School Diploma or equivalent,
Associate Degree in Accounting or Finance is preferred
Proficient with Adobe Acrobat, Microsoft Word, Excel, and Outlook
Job Type: Full-time
Competitive pay
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
AP Lead
Account specialist job in Schaumburg, IL
Based in Schaumburg, IL, Mizkan America is a subsidiary of the Mizkan Group, a global, family-owned company that has been Bringing Flavor to Life⢠for over 220 years. As one of the leading makers of vinegars, condiments, and sauces in the United States, Mizkan America maintains 12 manufacturing facilities that serve the retail, foodservice, specialty-Asian, and food-ingredient trade channels. We are committed to following our two core principles: continuously challenging the status quo and delivering only the finest products for our customers. Our leadership seeks out, embraces, and implements ideas for improvement from all of its employees. Transparency and accountability are two key factors that drive our company's overall management approach.
We are looking for people who are seeking to deliver their best so that we can deliver ours. Above all, we're dedicated to maximizing the potential of our greatest assets-our team members. That's reflected in our ongoing commitment to recruit, develop, reward, and retain our talented, multicultural workforce. We hope to see you as part of our team's future success!
COMMENTS: This job description reflects assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
SUMMARY: This position is responsible for processing PO and non-PO invoices in the relevant Procure to Pay (P2P) platform. This role requires deep understanding of non-inventory procurement processes and of GRNI (Goods Received not Invoiced) to leverage discounts. Constant interaction with the plants and the procurement team to resolve quantity and pricing issues is a must. A high level of accuracy and attention to detail is critical due to the volume of invoices processed. The overall goal of the team is to process payments accurately and timely, while striving for high internal and external customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support Accounts Payable Department with entering and reconciling inventory and non-inventory invoices into Coupa and D365, with a dedicated focus on the non-inventory procurement processes in Coupa or similar spend-management platforms
Support Accounts Payable Department with processing employee travel and expense into Coupa or similar spend-management platforms, including process integration of Concur software
Document key aspects of contract agreements for discount vendors and ensure posting is completed timely to take advantage of discounts
Implement and maintain AP procedures related to AP processes and T&E, including performance tracking and KPIs
Assist with Received not Invoiced (GRNI) analysis in all systems and provide support to Purchase Requesters to close POs in a timely manner
Review and reconcile AP accounts monthly; support month-end close activities
Process weekly payment runs
Research ACH, check returns, and aging of AP transactions
Respond timely to requests from management, auditors or other business units.
Work with Procurement to resolve contract pricing variances on inventory items
Work with Plants to resolve quantity variances on inventory items
Review Accounts Payable statements and follow-up with vendors as needed
Act as back up to co-workers within the department
Assist in the development and implementation of new procedures and features to enhance the workflow of the department and process improvements
Ensure that internal controls and procedures are followed and identify any discrepancies to management
Monitor AP general mailbox to ensure e-mails are addressed promptly
EDUCATION, EXPERIENCE, AND QUALIFICATIONS:
Bachelor's degree in accounting/ finance preferred
Minimum of 3 years of related accounts payable experience, including T&E required
Strong ERP experienced 3-way and 2-way match required - Microsoft Dynamics D365 and Coupa preferred
Experience in manufacturing preferred
Ability to prioritize and multi-task in a fast-paced environment
Ability to be an effective team member and display initiative
Highly organized, strong attention to detail is imperative
Ability to learn and keen interest in learning new tools and practices
Strong work ethic, high integrity
Excellent communication skills and leadership skills to train staff
Experience in an OCR (optical character recognition) or another automated invoice platform required
Proficient with MS Outlook and Excel
The annual base salary for this position ranges from $74,100 - $102,600.
Compensation is based on a number of factors including market location and may vary depending on job-related knowledge, skills and experience. Short-Term Incentive and other forms of compensation may also be provided as part of a total compensation package.
A full range of medical, dental, vision, 401K plus up-to-four percent (4%) match, profit sharing, wellness program, paid parental leave, long-term-care insurance, critical accident insurance, short- and long-term disability and education assistance are also available.
#LI-KD1
Billing Coordinator-Radiation Oncology Part Time Days
Account specialist job in Grayslake, IL
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
**This is a Part Time position at 20 hours per located at the Grayslake Medical Office Building and the work schedule is flexible. Medical Billing Specialist Certification and/or Medical Coding Specialist certification is preferred along with EPIC/MOSAIQ knowledge is preferred.**
The
Billing Coordinator
reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Billing Coordinator is responsible for processing charges, payments and/or adjustments for all services rendered at all NM Corporate Health Clinics. Researches and follows- up on all outstanding accounts. Answers all calls regarding charges and claims, providing exceptional customer service to all callers. Possesses extensive knowledge of coding, billing, insurance and collections procedures and coordinates the accounts receivable functions. Performs weekly claims, monthly late bills and patient statement runs and reviews accounts to be placed with an outside collection agency.
RESPONSIBILITIES:
Department Operations
Ensures patient demographic and billing/insurance information is kept current in the computer application. Documents all patient and company contacts.
Reviews daily clinic schedules and tracks receipt of documentation to assure completeness of charge capture.
Ensures notes are is placed in systems, clearly identifying steps taken, according to established procedures.
Ensures timely posting of all charges, payments, denials and write-offs to the appropriate account, maintaining the highest level of quality for each transaction processed within 48 hours of receipt.
Perform daily systematic review of accounts receivable to ensure all accounts ready to be worked are completed.
Prepares and distributes reports that are required by finance, accounting, and operations.
Handles all work in an accurate and timely manner, consistently meets or exceeds productivity standards, quality standards, department goals and deadlines established by the team.
Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices.
Identify opportunities for process improvement and submit to management.
Demonstrate proficient use of systems and execution of processes in all areas of responsibilities.
Daily charge reconciliation for professional and technical charges in radiation oncology.
Communication and Teamwork
Fosters and maintains positive relationships with the Corporate Health team, Human Resources, NM employees and physicians.
Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls.
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude.
Service Excellence
Displays a friendly, approachable, professional demeanor and appearance.
Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
Supports a āSafety Alwaysā culture.
Maintaining confidentiality of employee and/or patient information.
Sensitive to time and budget constraints.
Other duties as assigned.
Qualifications
Required
:
High school graduate or equivalent.
Strong Computer knowledge, data entry skills in Microsoft Excel and Word.
Thorough understanding of insurance billing procedures, ICD-10, and CPT coding.
3 years of physician office/medical billing experience.
Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
Ability to work independently.
Preferred
:
3 years of physician office/medical billing experience in Corporate Health/Occupational Health a plus.
CPC (Certified Professional Coder) or R (Registered Medical Coder) Certificate a plus.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our
Benefits
section to learn more.
Sign-on Bonus Eligibility:
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Accounts Payable & Payroll Assistant
Account specialist job in River Forest, IL
Concordia University Chicago (CUC), a comprehensive Christian liberal arts university, invites applications for the full time, non-exempt position of Accounts Payable and Payroll Assistant. This position reports to the Disbursements Manager and is located in River Forest, IL.
Concordia does not discriminate in the employment of individuals based on race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation.
Job Summary:
The Accounts Payable & Payroll Assistant is responsible for the accurate and timely processing of accounts payable and payroll transactions following institutional policies and regulatory requirements. This role supports the finance team by ensuring compliance, maintaining financial records, and assisting with audits and reporting. The position requires expertise in Banner (Ellucian) and Emburse/Chrome River platforms, and a strong understanding of higher education financial operations.
Responsibilities/Duties:
Accounts Payable:
Review, process, and verify invoices, employee reimbursements, and other payment requests using Emburse/Chrome River.
Match purchase orders, receipts, and invoices for accuracy and compliance.
Maintain vendor records, including W-9s and banking information.
Monitor outstanding liabilities and prepare weekly payment runs (check, ACH, or wire).
Distribute checks
Respond to internal and external inquiries regarding accounts payable status and procedures.
Assist with year-end 1099 reporting and IRS compliance.
Payroll:
Process payrolls for faculty, staff, adjuncts, and student employees
Initiate each payroll cycle
Review timesheets and payroll authorizations for appropriate signatures and entries; enter them in the payroll system
Complete the payroll cycle and prepare documents for direct deposit as well as any payments related to payroll, including payment of taxes, TSAs, and garnishments
Communicate regularly with employees regarding payroll
Communicate with department heads regarding errors in timesheets
Monitor status of web timesheets and assist employees in learning to use the web time entry system
Assist with payroll reconciliations, audits, and preparation of W-2s.
Support compliance with labor laws, IRS regulations, and institutional policies.
Perform other duties as assigned by the Disbursements Manager, Controller or CFO
Required Qualifications:
Associate's degree in accounting, Business Administration, or related field; bachelor's preferred.
Minimum 2 years of experience in accounts payable and/or payroll.
Demonstrated experience with Banner (Ellucian) and Emburse/Chrome River.
Knowledge of payroll laws, IRS regulations, and AP best practices.
Proficiency in Microsoft Excel and other Office applications.
Strong organizational skills and attention to detail.
Ability to manage confidential information with integrity.
Preferred Qualifications:
Experience in a higher education setting.
Familiarity with federal and state tax reporting requirements.
Understanding of fund accounting principles.
Work Environment:
Office setting with extended screen time and data entry tasks.
Occasional extended hours during payroll deadlines, fiscal year-end, or audit periods.
Application Information:
Interested individuals should apply through our website ***************************** Please include a cover letter, resume, and references.
Concordia University Chicago does not generally sponsor employment visas except for positions that oversee, teach, or support our international programs.
About Concordia University Chicago
Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Arts and Sciences, College of Business, College of Education, College of Graduate Studies, and College of Innovative and Professional Programs, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.
Concordia University Chicago has been recognized as a College of Distinction since 2010, and in 2013 was named to the U.S. President's Higher Education Community Service Honor Roll for the fifth time. For the sixth consecutive year, combined undergraduate and graduate enrollment has exceeded more than 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more at CUChicago.edu.
Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church - Missouri Synod, as it forms students for vocations in church, family, and the word.
Medical Billing Manager
Account specialist job in Lake Forest, IL
Job Description
We are a growing weight loss clinic dedicated to supporting patients in their health and wellness journey. Our team is passionate about delivering exceptional care and a positive experience for every patient. We are seeking an experienced Medical Office Billing Manager with a strong background in medical billing and office operations to join our team and help oversee the daily functions of our clinic.
Key Responsibilities:
-Manage daily front office operations, including patient scheduling, check-in/out, and customer service.
-Supervise and train office staff to ensure efficient workflows and excellent patient care.
-Oversee billing processes, insurance claims, and payment collections to maintain accurate financial records.
-Ensure compliance with healthcare regulations, privacy standards (HIPAA), and clinic policies.
-Monitor office budgets, inventory, and vendor relationships.
-Assist with HR functions, including scheduling, onboarding, and performance evaluations.
-Collaborate with providers and clinical staff to maintain smooth clinic operations.
Qualifications:
-Previous experience in medical office management and billing required.
-Strong knowledge of medical billing, insurance claims, and collections.
-Excellent organizational, leadership, and problem-solving skills.
-Proficiency with electronic medical records (EMR) systems and Microsoft Office Suite.
-Strong communication and interpersonal skills.
-Ability to multitask and adapt in a fast-paced environment.
Benefits:
-Supportive work environment with opportunities for professional growth.
-PTO
Join us in making a difference in patients' lives and helping our community achieve healthier lifestyles!
Client Access Specialist
Account specialist job in Northbrook, IL
With several Northern Cook and Lake County locations, Josselyn, a nonprofit community mental health center, has been serving people since 1951. Today, Josselyn is known for its commitment to providing not only high-quality and affordable care, but excellent care for more than 7,500 children, adolescents and adults annually. Josselyn made history and was honored in 2025 as the only nonprofit named to Crain's Chicago Business Fast 50 list for the second consecutive year!
Job Summary
The Floater Client Access Specialist serves as the first point of contact for clients, visitors, and staff, playing a vital role in creating a welcoming and supportive environment. This position combines front desk reception responsibilities with intake support to ensure a seamless entry point into services. Although, based out of Josselyn's Northbrook office, this position requires working across multiple sites: Grayslake, Waukegan, Highland Park, and Northbrook to provide coverage.
Schedule This is a
Monday - Friday
schedule with a
rotating Saturday
requirement. Candidates must be available to work all shifts - hours are not flexible. Opening Shift: 8:30 AM - 4:30 PM Mid Shift: 11 AM - 7 PM Closing Shift: 1 PM - 9 PM Saturday (rotating) Shift: 9 AM - 2 PM Hourly Rate: $18 - $18.87 ($32,760 - $35,252) based on experience Essential Responsibilities and Metrics:
Greet and check in clients and visitors with professionalism and warmth, ensuring a positive first impression.
Collect client copayments at the time of check-in, issue receipts, and ensure accurate documentation in accordance with billing procedures.
Monitor missed payments and maintain records of clients who fail to pay at check-in or after virtual appointments; document appropriately and notify the assigned clinician
Answer incoming calls, direct inquiries appropriately, and provide accurate information about services.
Ensure completion of in-person opening paperwork by scanning, uploading, and updating the electronic health record (EHR) accurately and in a timely manner.
Promptly process walk-in clients, ensuring timely service and appropriate documentation.
Maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational guidelines.
Collaborate with clinical and administrative staff to ensure timely communication and coordination of client care.
Monitor waiting areas and ensure they are clean, safe, and welcoming at all times.
Support additional administrative tasks as needed, including mail handling, supply ordering, and general office support.
Qualifications:
High School Diploma or equivalent
Prior experience as a receptionist in a behavioral health or healthcare related field
HIPPA experience
Competency in Microsoft Office365 applications including: Word, Excel, and Outlook and Zoom
Consistent, reliable, professional dress, and manner
Excellent written and verbal communication skills
Excellent time management skills
Coverage in Northbrook, Highland Park, Grayslake, and Waukegan required
Accounts Receivable Specialist
Account specialist job in Addison, IL
About Us:
SWD Inc. opened for business in March 1980 with three employees in a 9,000 sq. ft. leased facility and began black oxiding, cleaning, and pickling operations with used equipment. In late 1980, the company began passivating stainless steel and in 1981 purchased Fastener Sorting Corporation. Today, a recognized leader in the Metal Finishing and Fastener Sorting fields, SWD Inc. has over 200 employees and runs three shifts per day in its 250,000 sq. ft. facility just west of Chicago in Addison, Illinois.
Note: SWD is a Drug-Free workplace. All job offers are contingent on successful completion of a Background Check, Drug Screen, and Pre-Employment Physical.
What We're Seeking:
SWD Inc., located in Addison, IL. is looking for an on-site Accounts Receivable Specialist! This role is Monday-Friday 8am-5pm (with overtime as required). We may be able to be flexible with Start and End times for the right candidate.
Job Responsibilities:
Complete daily remote bank deposit
Enter cash receipts into computer
Contact customers regarding past due invoices
Read, understand, and interpret A/R ageing report
File completed A/R invoices
Calculate all COD charges for customer service
Assist in resolving all billing issues with customers
Performs credit checks on new customers
Manage credits issued to customers
Be aware of SWD Inc., company policy and procedures, including the quality system as defined by QS-9000 and
Qualifications:
Intermediate level position
Accounts Receivable experience required
Associate's degree preferred
Manufacturing experience is a plus
Advanced reading, writing, and math skills
Strong communication and listening skills
Ability to work independently and with a team
Attention to detail
SWD Benefits:
Pay Every Friday!
Start earning PTO (Vacation Days) on Day 1 of Employment
Medical, Dental, and Vision Insurance
401(k) and Profit Sharing
Eight Paid Holidays
Sick Days
Company Paid Life Insurance and Employee Assistance Program
Tuition Reimbursement Program
Referral bonuses
Fitness Membership Reimbursement
Auto-ApplyReal Estate Tax Info/Collections Specialist
Account specialist job in Waukegan, IL
Are you looking for a challenging role within an organization that provides rewarding compensation, an excellent benefit package and career growth opportunities? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment.
A Real Estate Tax Information and Collections Specialist is on the front line for customer service and cashiering within local government, ranging from handling transactions in the County property tax system, answering taxpayers' questions on the phone, and handling property tax documents to resolving taxpayer questions and issues. Your day will consist of resolving problems or discrepancies concerning customers' accounts, analyzing and summarizing statistical data, and preparing reports. You will also be assigned cashiering duties on a rotating basis. You will have endless opportunities to impact and make a difference within Lake County. Building working relationships with employees, 30 countywide departments, and the public is sure to keep you interested and continuously learning.
* Customer service by phone and in-person
* Problem solving
* Multi-tasking
* Preparing reports
* Cashiering
* Customer service and problem-solving skills
* High School Diploma or GED
* 2 years related experience in property tax administration or bank experience
* Basic to intermediate knowledge of MS Office, especially Excel
* Cash handling experience highly desirable
* Spanish language highly desirable
Work involves sitting most of the work day, with
occasional standing while cashiering. Typing and applying pressure with fingers
and palm required. Expressing or exchanging ideas by means of the spoken and written
word.
Lake County offers a competitive salary and benefit package. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County!
Any offer of employment is contingent upon the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
Lake County is committed to being a diverse and inclusive workplace and is proud to be an equal opportunity employer.
Accounts Receivable Specialist
Account specialist job in Milwaukee, WI
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or GED is required. Minimum of one year of customer service experience in a blended call center environment is required. Experience with a multi-channel product environment is preferred. Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required. Must be detail oriented, organized, and accurate, and possess strong verbal and written communication skills.
Certifications, Licenses, and Other Special Requirements
None
Management/Decision Making
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills
Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Brookdale is an equal opportunity employer and a drug-free workplace.
The Accounts Receivable Specialist is responsible for providing customer service and account resolution to Brookdale customers and associates to ensure exceptional service is provided through timely resolution of customer account billing issues.
Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolves issues timely.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-ApplyCollections Specialist
Account specialist job in Addison, IL
at Parts Town
What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace changeā¦and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
Parts Town Pride - check out our virtual tour and culture!
Quarterly profit-sharing bonus
Hybrid work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
The Job at a Glance
The Collections Specialist (Internally known as Revenue Retriever) works closely with a portfolio of our valued customers to ensure payments are made within payment terms and to follow up with customers when payments are past due. The role also requires ability to take payments from customers, complete account reconciliations, do account research and the ability to establish strong relationships with customers. A passion for delighting both internal and external customers are crucial to the success of this role.
A Typical Day
Engage with our valued customers through phone calls and emails to collect on payments owed.
Work closely with team members to create ways to bring in cash and future revenues.
Perform account reconciliations as needed to ensure Parts Town and customer accounting records are aligned.
Solve problems quickly and create resolutions that collect cash from revenue on a regular basis.
To Land This Opportunity
You are self-motivated and customer centric.
You display exceptional conflict resolution skills.
You enjoy talking on the phone to customers and making sure they are always taken care of.
You have 2-5 years of collections experience.
You have amazing MS Office skills.
You pay close attention to detail, as far as you're concerned anything worth doing should be done right.
You have fantastic communication skills & you're proficient in English (verbal and written)
You have experience with SAP or other ERP software, if not, no problem!
About Your Future Team
We're glad to be here and it shows. While we keep things chill with a casual dress code and friendly way of doing things, we take the success of our team seriously, making sure to recognize every win. Whether it's a potluck or an impromptu trivia game we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, cars, video games, animals or gardening we can't wait to get to know you!
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,632.36-$58,380.61 ($20.98-$28.07 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status
Auto-ApplyCollections Specialist
Account specialist job in Northbrook, IL
Job DescriptionSalary: 25.00 - 30.00 per hour
Does working in a busy, fast paced environment appeal to you?
The Dolins Group is a high energy, rapidly expanding CPA firm based in Northbrook. Were searching for a detail-oriented, personable professional with a passion for numbers and client service to join our internal accounting team.
As a Collections Specialist youll play a critical role in ensuring timely and accurate payment processing, maintaining strong client relationships, and improving collection performance. Your work will help keep our financial operations efficient and our clients satisfied.
The selected individual will support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts, communicating discrepancies, identifying slow-paying clients, and recommend clients to collections and assist in streamlining the accounts receivable process by identifying areas for performance improvement.
Responsibilities:
Maintain accurate records of all incoming payments.
Contact clients via email and phone to resolve outstanding invoices.
Drive collection performance goals and reduce bad debt.
Collaborate with accounts payable and internal accounting staff to ensure financial accuracy.
Investigate and resolve payment discrepancies and irregularities.
Keep accounts receivable aging current; apply credits and collections, clear differences.
Record daily A/R transactions (credit card, ACH, and check payments) in accounting software.
Identify opportunities to streamline A/R processes and improve efficiency.
Required skills and qualifications
Prior experience in collections and accounts receivable.
Strong mathematical and analytical skills.
Excellent client service and telephone communication skills.
Understanding of basic bookkeeping principles.
Exceptional time management and attention to detail.
Proficiency with QuickBooks is a plus.
Experience driving process improvements.
Ability to thrive in a fast-paced, dynamic environment.
Professionalism, maturity, and discretion.
We offer an outstanding compensation and benefits package.
If youre ready to make an impact and grow with us, apply today!
Collection Specialist
Account specialist job in Carol Stream, IL
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Benefits/Perks
Careers Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a Collection Specialist to join our team. In this role, you will contact commercial debtors to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.
Responsibilities
Review accounts and collect overdue payments
Research client information and historical data on accounts
Communicate with clients regarding overdue accounts
Negotiate payment arrangements and settlements
Maintain accurate documentation of account status and collection efforts
Skip trace for location information
Report on collection activity and present to management
Qualifications
High school diploma/GED required, a college degree is preferred
Previous experience as a Collection Specialist or in a similar position
Understanding of collection techniques
Knowledge of debt collection laws and regulations
Familiarity with Microsoft Office, Excel, and computer databases
Ability to work well under pressure
Excellent communication and negotiation skills
988 Call Center Specialist - Overnight
Account specialist job in Carol Stream, IL
Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:
Joint Commission Gold Seal of Approval (1996)
Public Health Accreditation Board (PHAB) accreditation (2014)
By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?
About Crisis Services
Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program.
The Crisis Recovery Center
The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.
Job Details
This full-time overnight position is scheduled to work Wednesday to Saturday, 9:30 pm-7:30am . The hiring range for this position is $44,400 to $52,000, depending on experience.
Benefits Galore!
- $2.50 shift differential for off-shift work
- Comprehensive training program (and we pay you for it!)
Full DuPage County benefit package, including:
- 12 paid holidays
- 3 weeks of paid leave (Vacation and Personal Days)
- 12 weeks of Paid Parental Leave
- Paid sick time
- Health insurance
- Pension-eligible position for a secure retirement
- Eligibility for Federal Student Loan Forgiveness Program
- Tuition reimbursement and certification reimbursement
#DuPageCountyHealthDepartment1
Responsibilities
As a 988 Call Center Specialist, you will:
- Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text
- Primarily support 988 text and chat, with strong multi-tasking skills allowing for accurate documenting while maintaining supportive engagement
- Conduct suicide risk assessments and safety planning within digital interactions
- Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety
- Collaboratively develop and assist in implementation of crisis safety plans
- Provide mental health referrals and linkages as appropriate during service provision
- Offer and provide follow-up services to 988 utilizers presenting with suicide ideation
- Maintain required training, licensure and/or certification
- Complete required documentation within established timeframes
- Use Electronic Client Record, call management software, and chat/text management software
- Comfortably use technology, secure messaging platforms, and maintain confidentiality standards
- Demonstrate independent judgment
Requirements
- Bachelor's degree in Psychology, Social Work, or related field
- 2+ years of experience working with chronically mentally ill populations
- Equivalent combination of training and experience
Supplemental Information
Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary
$44,400.00 - $52,000.00 Annually
Job Type
Full Time (40.0 hours per week)
Service Unit
Behavioral Health Services
Department
Emergency Services