Account Specialist Jobs in Penfield, NY

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Commercial Lines Account Service Representative to join our growing team in Rochester, NY The Commercial Lines Account Service Representative is responsible for providing comprehensive administrative and customer service support for commercial insurance clients. This role involves working closely with account managers, underwriters, and clients to ensure the smooth handling of policy renewals, endorsements, billing inquiries, and claims. How You Will Contribute Issue renewal certificates along with daily certificates requested. Issue within 24 hours of request unless carrier approval is required. Order Loss Runs for upcoming renewals per the Account Manager requests. Prepare exposure summaries when requested. Issue Change Requests and Auto ID Cards using carrier website when applicable Bill and process endorsements within 5 days of receipt from Account Manager. Bill and process basic audits within the same timeframe. Maintain account files, ensuring that documents are attached in Imageright Review tasks on a regularly scheduled basis, re-scheduling or handling items as appropriate. Maintain knowledge of carrier underwriting criteria Check carrier-issued policies for accuracy. Inform the Account Manager of differences between the final proposal, issued policy, and AMS360 data. Prepare policy binder for client delivery or mailing. Utilize agency automation with a high level of knowledge and proficiency. Licenses and Certifications: Property & Casualty Agent's or Broker's License required Skills & Experience to Be Successful High school diploma required. College Degree in a business-related field. (preferred) 1+ years of general agency/company experience. (preferred) Strong technical knowledge of commercial lines insurance coverage. (preferred) #LI_DA1 Pay Range 21.63 - 26.44 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

> Customer Account Specialist Customer Account Specialist Description At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future. **Customer Account Specialist** **LOCATION:** Rochester, NY **SUMMARY:** To professionally and effectively communicate with customers and respond to customer requests for order placement, delivery of finished goods, quotations and all other inquires or requested information. To service both the external and internal customer by accurately and efficiently processing information by means of systems and procedures. **REPORTS TO:** Customer Service Manager **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned. * Participate in training, embrace concepts of and actively practice the SPOT Safety Program fundamentals to aid American Packaging Corporation's efforts to achieve a zero-accident rate. * Verify purchase order information with customers. * Request customer numbers and specification sheets from the appropriate departments as needed. * Data entry of information into the AS400/Radius order entry programs (create item numbers, etc.) * Identify and collect all information required for creating orders. * Authorize and provide information for invoicing all graphics related preparation, plate, and cylinder costs. * Follow Up with scheduling until acknowledged have ready date is acquired. * Distribute order to appropriate departments and send out order acknowledgment to customer. * Processing all changes to orders when required. * Create shipping releases in AS400/Radius program, make any needed changes, and track open shipments. * Track open releases, verify finished goods availability, and notify customer of any quantity deviation. * Generate account specific reports including but not limited to inventory of finished goods, raw materials, order status as needed. * If applicable, maintain Vendor Managed Inventory programs through weekly reporting to customer. Some programs also require that the customer account specialist place the orders for the customers under specific guidelines set by them. * Investigate all customer related inquires. Expedite information to customer, sales representative, and/or manufacturing including, but not limited to the processing of price quotations, samples, brochures, or any other pertinent information necessary in obtaining or maintaining new business. * Monitor aged inventory and communicate procedures to customers, and APC Sales team to ensure timely pre-billing and/or shipping of aged inventory. * Professionally and effectively respond to any and all customer complaints through following procedures: * I. Retrieve required and appropriate information from customer or sales. * II. Complete and distribute complaint form to appropriate departments, provide photos to APC's Quality department, and request samples from the customer. * III. Follow up until appropriate disposition of complaint is provided. * IV. Provide corrective action to customer, ensuring satisfactory resolution. * Investigate and provide the necessary information to both external and internal customers as may be requested or deemed necessary, which may not be specifically outlined above. * Attend and participate in all scheduled meetings (Continuous Quality Improvement, safety, special projects, departmental, etc.). * Comply with all company policies and procedures. * Business travel (infrequent) may be required. * Other duties as assigned. **Roto/FPL Specific duties:** * Provide graphics department with order information for artwork processing - entering design validation requirements - some customers may have more complexity/requirements due to how frequently they change and the volume * Generate final order from AS400/Radius with all required information for sign off by appropriate departments. * Complete and supply all necessary components included in Final Order Job Jacket(s). Requirements **QUALIFICATION REQUIREMENTS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and/or EXPERIENCE** Advance degree from accredited college or university, three years related experience and/or training. Will consider an equivalent combination of education and experience. **LANGUAGE SKILLS** Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. **MATHEMATICAL SKILLS** Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. **REASONING ABILITY** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear. The employee must occasionally lift and/or move up to 30 pounds. Any lifting over 30 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. **WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. *American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.* *If you are interested in applying for an employm

Hours: 40 hours/week The contact center is open Monday - Saturday. Weekdays 7:00 a.m. - 7:00 p.m. and Saturdays 8:30 a.m. - 2:00 p.m. Must be flexible to meet current and future business needs. Schedule: This position offers a set schedule, Monday - Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time after successful completion of training period. The contact center is located at our beautiful ESL headquarters located in Rochester, NY and offers an open office environment filled with natural lighting. Pay: $21.17/hr with opportunity to advance to a level II at $23.72/hr Purpose of Position: This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Tele-Banker 1 employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL's digital channel features, including general site navigation, money movement guidance, and digital banking password resets. Accountabilities: Employee Experience: Tele-Banker 1 employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience. * Active participation in Voluncare * Model ESL's core values * Engages in continuous self-development * Openly accepts feedback to improve performance, and offers feedback for an improved experience * Is engaged in coaching activities * Consistent reliability and dependability in fulfilling job responsibilities Customer Experience: Tele-Banker 1 employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards. * Recommend and refer products and services to help customers increase their convenience and achieve their financial goals * Accuracy in transaction processing * Adhere to Contact Center Call Center Standards for call handling * Adhere to work schedule * Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs. * Support the Voice of Customer process by documenting customer feedback in the VOC database Operational Excellence: Tele-Banker 1 employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process. * Accuracy in transaction processing * Effective use of system tools to problem solve * Transitioning call to Tele-Banker 2 when call complexity exceeds scope of role Financial Impact: Tele-Banker 1 employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer. * Accuracy in transaction processing * Act as the first line of defense against fraud and scams which place customer account security at risk. * Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities * Deliver information to customers on identifying and preventing fraud. * Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information * Escalate issues to higher authorities when necessary Qualifications * High School diploma or High School equivalency diploma required * Min 1yr customer service and/or sales experience in a retail/sales environment * Comfortable working with a variety of computer applications * Effective verbal communication skills * Ability to identify opportunities to deepen customer relationships * Ability to maintain poise and professionalism under pressure * Prior banking experience preferred * Demonstrate alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper We're committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work! #LI-KM1 #LI-Hybrid

Requirements Required 2+ years of experience in Sales or Account Management, digital advertising, or media sales experience a plus! Bachelor's degree in Business Administration, Marketing, Management, or Communications preferred. A combination of education and experience will be considered. Proven track record in sales and/or account management with cross-sell expertise Strong understanding of consultative selling and sales strategies Excellent communication and presentation skills. Exceptional negotiation and closing skills. Self-motivated, results-oriented, and able to thrive in a fast-paced environment. Preferred 2+ years of applied marketing campaign management. 1+ years' experience with CRM software. End-to-end sales process experience. Solution-focused sales experience. Experience with marketing products; branding and digital marketing a plus CORE COMPETENCIES CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients COLLABORATIVE: working with teams and across the organization with ease OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstances RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting WORK ENVIRONMENT & PHYSICAL DEMANDS The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions. COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work. EEO DISCLAIMER Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COMPENSATION Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $49,000 - $69,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. This is just one component of Butler/Till's total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow - that's where you come in. We are looking for a bright, motivated and driven individual to join our team and help us accomplish our mission of combining insurance know-how, innovative technology and world-class customer service. As a Customer Service Specialist, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies. This is a fast paced role on a highly collaborative team where individuals have the chance to contribute meaningfully to a rapidly growing business in an exciting industry. What You'll Do: Set up new Workers' Compensation and Disability policies Utilize multiple computer software applications in conjunction with carrier and bureau web-sites, along with internal systems (SalesForce, Epic, Zendesk, Agency Dashboard and Docusign) Timely and accurately address assigned tickets in ZenDesk Place outbound calls and assist with inbound calls as needed Maintain accurate recording of all internal and external communication (customers/insured's, insurance partners, payroll partners, etc.) Provide necessary documentation to state and federal insurance agencies as well as our insurance partners Stay abreast of all changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments Other duties as assigned What We Need: 1+ years working in a customer service environment Detail-oriented and high level of accuracy Must be self-motivator and self-starter Positive “can-do” attitude and a desire to contribute to a growing, energetic work environment Strong organizational skills and ability to prioritize workflow Ability to multitask and successfully operate in a high volume team environment And if you are so lucky to have worked in the insurance industry - it's viewed as a huge plus! The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US hourly range for this full-time position: $19—$22 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Working knowledge of Adtran/Cisco routers and switches Intermediate ability to evaluate client metrics such as overall bandwidth and QOS setting requirements Basic knowledge of voice switch platforms including Nortel DMS, Client 5ESS and MetaSwitch (Softswitch) Basic scripting and debugging Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet Intermediate working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING Intermediate working knowledge of voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP Additional Information Thanks & Regards Praveen K. Paila ************

**Job Description** The Account Specialist sells to existing customers in core (mid potential) and pursues new opportunities passed by the lead generation team. The Account Specialist will be responsible to contact potential customers, handle the needs of existing customers, and close sales. Understanding of the Apparatus Repair/Transformer market and associated materials. **Account Specialist** **Objectives** * Provide a positive customer experience through promotion of services and products as an EIS brand ambassador. * Facilitate fabrication and sales activities such as contacting customers, creating price quotes, and accepting and processing new orders. * Foster and maintain relationships with Core (High) segment * Manage accounts in a structured inside sales environment and engage with customers throughout the sales process * Pursue leads from the sales pipeline and marketing campaigns and EIS value propositions and opportunities as a solutions provider * Contribute to lead generation initiatives to qualify leads and prospects as a solutions provider * Promote new products & campaigns supported by product management and digital marketing * Develop strong relationships with core vendors and leverage them as part of the solution presentation (& possibly lead generation) * Collaborate with operations and fabrication teams to assist with sales processes and customer service needs * Provide weekly/monthly sales and gross profit forecast updates to leadership teams * Utilize SAP data to target sales opportunities and track sales, gross profit, revenue goal and order backlogs * Manage CRM data and pipeline tracker to facilitate follow-ups, track progress, and close opportunities * Collaborate with Inside End Market Specialist as required to serve customers by utilizing their industry and product expertise * Understanding of the Apparatus Repair/Transformer market and associated materials. **Account Specialist** **Qualifications** * A minimum of 2 years of experience within sales/business. * Motor Repair background a plus. * Bachelor's degree in Business or a related field required * At least 1 year of previous key accounts experience * General mathematic and problem-solving skills * Must maintain a positive attitude and mindset * Strong verbal and written communication **Account Specialist** **Preferred Experience/Skills** * Previous industrial sales/distribution experience * Knowledge of the electrical apparatus repair Industry and/or transformer manufacturing or repair background

Accounts Receivable/Billing Specialist - Part-time Are you ready to hustle and join one of the area's most sought after CPA firms? RDG+Partners is seeking an enthusiastic, dedicated, hardworking AR Specialist with a strong desire to succeed and win to join our team of motivated and responsive professionals. The AR Specialist will work closely with the Controller, Bookkeeper, and Billing Coordinator. Responsibilities: Manage invoicing and collection activities Responsible for A/R collections, including follow-up and communication with clients Assist with client billing as needed, and work with Billing Coordinator on special projects Journal entries and month-end close *Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Qualifications: Degree in Accounting, Business Administration, or related field Additional certifications or licensures in accounting a plus 5 years of accounts receivable accounting experience Strong organizational skills, attention to detail and reliability Outstanding verbal and written communication skills Solid analytical skills and a sincere willingness to learn Solid Excel skills, (Data tables, complex formulas, pivot tables, macros) Organized and dependable self-starter that can manage and prioritize multiple tasks and projects QuickBooks Online: 3 years required Willingness to learn new accounting software. QuickBooks online certification a Plus. Our culture places great emphasis on integrity, teamwork, and quality of life. We offer an excellent compensation, dress for your workday, flexible schedule, and summer hours. A career with RDG+Partners will provide you with the tools to develop not only professionally, but personally as well. If interested in learning more about this great opportunity, please submit resume and cover letter. Feel free to include details that allow us to learn about you personally and professionally. Culture fit is very important, and we place great emphasis on you being a valuable addition to the team!

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area. Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future. **Benefits** * Medical, Dental & Vision Insurance * 401K Plan + Match * Paid time off and vacation * Short/Long Term Disability * Mentorship Program * Growth opportunities * Paid Training * Life Insurance * Legal Services provided * Employee vehicle purchase plans * Health and wellness * Discounts on products and services **Job Summary** This position is responsible for handling accounts receivable for the dealership in all departments. **Responsibilites, Knowledge and Skills** * Excellent verbal and written communication skills * Strong organizational skills including the ability to manage multiple projects and details simultaneously * Analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work * Ability to develop and maintain record keeping systems and procedures * Ability to create, compose, and edit written materials * Ability to gather data, compile information, and prepare reports * Strong written and oral communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence * Ability to develop, plan, and implement short- and long-term goals * Ability to work productively in a fast paced, stressful environment **Qualification** * High school diploma required * Prior automotive dealership experience preferred * Prior accounts receivable experience preferred * Experienvce with computers, printers, copiers, telephone, scanner, calculator * Experience with Computer Software: Microsoft Office (including Word, Outlook, Excel), CRM system, dealer management system (DMS), web based system * Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists * Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading and speaking on a phone We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Apply for Accounts Receivable** Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area. Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future. **Benefits** * Medical, Dental & Vision Insurance * 401K Plan + Match * Paid time off and vacation * Short/Long Term Disability * Mentorship Program * Growth opportunities * Paid Training * Life Insurance * Legal Services provided * Employee vehicle purchase plans * Health and wellness * Discounts on products and services **Job Summary** This position is responsible for handling accounts receivable for the dealership in all departments. **Responsibilites, Knowledge and Skills** * Excellent verbal and written communication skills * Strong organizational skills including the ability to manage multiple projects and details simultaneously * Analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work * Ability to develop and maintain record keeping systems and procedures * Ability to create, compose, and edit written materials * Ability to gather data, compile information, and prepare reports * Strong written and oral communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence * Ability to develop, plan, and implement short- and long-term goals * Ability to work productively in a fast paced, stressful environment **Qualification** * High school diploma required * Prior automotive dealership experience preferred * Prior accounts receivable experience preferred * Experienvce with computers, printers, copiers, telephone, scanner, calculator * Experience with Computer Software: Microsoft Office (including Word, Outlook, Excel), CRM system, dealer management system (DMS), web based system * Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists * Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading and speaking on a phone We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Apply for Accounts Receivable** Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area. Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future. Benefits Medical, Dental & Vision Insurance 401K Plan + Match Paid time off and vacation Short/Long Term Disability Mentorship Program Growth opportunities Paid Training Life Insurance Legal Services provided Employee vehicle purchase plans Health and wellness Discounts on products and services Job Summary This position is responsible for handling accounts receivable for the dealership in all departments. Responsibilites, Knowledge and Skills Excellent verbal and written communication skills Strong organizational skills including the ability to manage multiple projects and details simultaneously Analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work Ability to develop and maintain record keeping systems and procedures Ability to create, compose, and edit written materials Ability to gather data, compile information, and prepare reports Strong written and oral communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence Ability to develop, plan, and implement short- and long-term goals Ability to work productively in a fast paced, stressful environment Qualification High school diploma required Prior automotive dealership experience preferred Prior accounts receivable experience preferred Experienvce with computers, printers, copiers, telephone, scanner, calculator Experience with Computer Software: Microsoft Office (including Word, Outlook, Excel), CRM system, dealer management system (DMS), web based system Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading and speaking on a phone We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

+ Under close supervision performs various financial or accounting duties of moderate complexity. + Reviews codes and enters information into applicable financial system to ensure accurate sub-ledger data feeds to the general ledger. + Provides first level response to all inquiries via email mail and phone in accordance with department policy to ensure quality service standards are met. + Researches reconciles and analyzes data within designated group to ensure financial and quality standards are met. + Generates and provides reports to Supervisor and/or Accounting Specialist II or III to ensure accuracy of data and compliance with both policies and Sarbanes Oxley. + Engages in monthly team and department meetings to ensure continued technical and self-development. Prepares and presents specific topics if requested. + Verifies the completeness and consistency of accounting or financial transactions to ensure that controls and policies are being met. + Trains new employees and cross-trains existing employees on daily operational functions to ensure that technical skills are transferred consistently. + Writes and reviews department procedures to ensure procedures are up to date and accurate. Recommends changes if necessary. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JOB\_DESCRIPTION.SHARE.HTML CAROUSEL\_PARAGRAPH JOB\_DESCRIPTION.SHARE.HTML * Revenue Cycle Operations * 8240 * Fairport, New York * Monday - Friday Business Hours * Full-Time * Hybrid * USD $18.00/per hour * USD $19.00/per hour mail\_outlineGet future jobs matching this search or ** Job Description** Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are *Radiology Forward*. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a ***AR Follow Up Coordinator***, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. **You Will:** * Work with AR reports to identify problems on accounts, research accounts/trends and take appropriate actions to promote reimbursement, bill primary and secondary carriers for services provided, and collect on past due accounts. * Research accounts: request additional information such as referrals, scripts, medical reports, and/ or call hospitals. * Work EOBs to post rejection codes, follow up on rejected claims, and appeal denials; develop and track written correspondence. * Complete adjustments, check refund request forms, and special transaction forms. * Work with edit reports to identify problems with transmission claims. * Answer patient inquiries, maintain patient's account information, and resolve problems as needed. **You Are:** * Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations * Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, providers & colleagues * Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service **To Ensure Success In This Role, You Must Have:** * Knowledge of medical terminology and a working knowledge of different types of insurance * Ability to type 30+ words per minute and have a general computer aptitude * High School Diploma required. * One to two years' prior accounts receivable experience in a medical billing environment preferred with at least general knowledge of the healthcare industry insurance/EOB/payment process. We are a Equal Employment Opportunity employer. Our policy is to provide equal employment opportunities to all applicants and employees without regard to race, religion, creed, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age, military and/or veteran status or any other basis protected by applicable law. If you need a reasonable accommodation for any part of the employment process (including the application, any testing, or interview process), please contact us by email at Talent Acquisition Department and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. We encourage all qualified individuals to apply for employment. We consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, California Fair Chance Act, and the New York City Fair Chance Act, where applicable. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location, and training. Any listed pay scale is not a guarantee of a particular wage.

Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission. We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York. Work Shift: Job Description: Duties include processing customer payments, account reconciliations, collections, building and maintaining customer relationships and other accounting functions as required for a multi-state organization. Job Responsibilities New customer set up. Process customer payments timely and according to documented procedures. Process approved credit memos. Resolve discrepant payments with customers in professional manner. Promptly respond to customer inquiries. Reconcile customer accounts as needed. Proactively and professionally communicate with clients via email and telephone to inquire about payment status. Develop and maintain customer relationships. Escalate issues to Accounting Manager when necessary. Assists with any other tasks or projects as required. Independently or part as a team identify and implement business process improvements. Desired Skills and Experience Associate's degree in accounting or related field. 5+ years of experience in accounts receivable. Strong analytical and problem-solving skills Strong interpersonal and team skills. Proficient in O365 suite of products including Excel, Word, Teams and SharePoint. Experience with CSI/Syteline ERP or other ERP systems highly desirable. Work Environment ADA Physical/Mental/Workplace Requirements Occasional lifting up to 25 lbs. Sitting, working at desk/personal computer for extended periods of time. Primary work environment is professional corporate office. Gorbel is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at ************. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Gorbel, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Min. $ 23.00- Max $34.52

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications communication account receivables....2 years Additional Information $15/hr 6 MONTHS

Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity! Specific Duties: Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all CC safety guidelines Responsible for customer service and new business development in a certain geographic area as assigned by the Company Aligns work orders to minimize mileage and travel time Inspects vehicle and equipment for safe operation Services existing customers by exchanging solvent or aqueous fluids along with removal of drum wastes, servicing parts washers and other equipment Pursues additional services with existing accounts Assesses potential customer needs, presents CC products and services to customers, and develops new customers Develops sales leads for Data-Marketing Complete all required paperwork accurately and neatly Maintains compliance with all applicable Department of Transportation (DOT) requirements Achieve sales quotas for total revenue and new customer development Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance Performing a variety of administrative tasks as required and directed, encompassing responsibilities such as document management, maintaining office cleanliness, data entry, and other duties as assigned. Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Core Competencies and Specific Skills: Strong communication skills and attention to detail Ability to interact with customers, sales branch employees, and other corporate departments Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc. Work Experience: Route sales experience preferred Education, Certificates, Licenses, or Designations: High School diploma or equivalent required Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and HAZMAT Motor vehicle record (MVR) that meets or exceeds CC's published standards including, but not limited to the following; Seat belt and cell phone violations Excessive speeding DUI, suspension and/or multiple vehicle collisions Personal Protective Equipment*: Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats Physical Requirements*: Frequent lifting of materials that typically weigh 54-80lbs Frequent pushing/pulling of 16-55 gallon drums of waste/product using CC-approved equipment for safe material handling. Drum weight varies based on material type and size, weight may exceed 400lbs. All applicants must pass the pre-employment physical including drug & alcohol screening Work Environment*: While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. * Please refer to “Sales and Service Representative - Addendum” for physical requirements and work conditions. Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

Hours: 40 hours/week The contact center is open Monday - Saturday. Weekdays 7:00 a.m. - 7:00 p.m. and Saturdays 8:30 a.m. - 2:00 p.m. Must be flexible to meet current and future business needs. Schedule: This position offers a set schedule, Monday - Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time after successful completion of training period. The contact center is located at our beautiful ESL headquarters located in Rochester, NY and offers an open office environment filled with natural lighting. Pay: $21.17/hr with opportunity to advance to a level II at $23.72/hr Purpose of Position: This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Tele-Banker 1 employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL's digital channel features, including general site navigation, money movement guidance, and digital banking password resets. Accountabilities: Employee Experience: Tele-Banker 1 employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience. + Active participation in Voluncare + Model ESL's core values + Engages in continuous self-development + Openly accepts feedback to improve performance, and offers feedback for an improved experience + Is engaged in coaching activities + Consistent reliability and dependability in fulfilling job responsibilities Customer Experience: Tele-Banker 1 employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards. + Recommend and refer products and services to help customers increase their convenience and achieve their financial goals + Accuracy in transaction processing + Adhere to Contact Center Call Center Standards for call handling + Adhere to work schedule + Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs. + Support the Voice of Customer process by documenting customer feedback in the VOC database Operational Excellence: Tele-Banker 1 employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process. + Accuracy in transaction processing + Effective use of system tools to problem solve + Transitioning call to Tele-Banker 2 when call complexity exceeds scope of role Financial Impact: Tele-Banker 1 employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer. + Accuracy in transaction processing + Act as the first line of defense against fraud and scams which place customer account security at risk. + Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities + Deliver information to customers on identifying and preventing fraud. + Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information + Escalate issues to higher authorities when necessary Qualifications + High School diploma or High School equivalency diploma required + Min 1yr customer service and/or sales experience in a retail/sales environment + Comfortable working with a variety of computer applications + Effective verbal communication skills + Ability to identify opportunities to deepen customer relationships + Ability to maintain poise and professionalism under pressure + Prior banking experience preferred + Demonstrate alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper We're committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work! #LI-KM1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Requirements Required 1+ years of Customer Service experience. Associate's Degree in Marketing, Business, Consumer Relations, or a related field Computer Skills: Proficiency in Microsoft Office tools, including Word, Excel (including pivot tables), and PowerPoint. Experience using customer service systems and tools. Strong public relations, written and verbal communication, and interpersonal skills. Ability to work independently and as part of a team. Excellent organizational and multitasking abilities with attention to detail. Flexible and intuitive personality, capable of managing internal and customer relationships. Energetic and dedicated to continuous learning and skill development. Preferred Bachelor's Degree in Marketing, Business, Consumer Relations, or a related field. Digital and Traditional Marketing knowledge. Familiarity with Google Docs or PowerBI. CORE COMPETENCIES CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients. COLLABORATIVE: working with teams and across the organization with ease. OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance. RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments. DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting. EEO DISCLAIMER WORK ENVIORNMENT & PHYSICAL DEMANDS The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions. Commitment to Diversity, Equity, Inclusion and Belonging Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work. EEO DISCLAIMER Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COMPENSATION Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $36,000- $52,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. This is just one component of Butler/Till's total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area. Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future. Benefits Medical, Dental & Vision Insurance 401K Plan + Match Paid time off and vacation Short/Long Term Disability Mentorship Program Growth opportunities Paid Training Life Insurance Legal Services provided Employee vehicle purchase plans Health and wellness Discounts on products and services Job Summary This position is responsible for handling accounts receivable for the dealership in all departments. Responsibilites, Knowledge and Skills Excellent verbal and written communication skills Strong organizational skills including the ability to manage multiple projects and details simultaneously Analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work Ability to develop and maintain record keeping systems and procedures Ability to create, compose, and edit written materials Ability to gather data, compile information, and prepare reports Strong written and oral communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence Ability to develop, plan, and implement short- and long-term goals Ability to work productively in a fast paced, stressful environment Qualification High school diploma required Prior automotive dealership experience preferred Prior accounts receivable experience preferred Experienvce with computers, printers, copiers, telephone, scanner, calculator Experience with Computer Software: Microsoft Office (including Word, Outlook, Excel), CRM system, dealer management system (DMS), web based system Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading and speaking on a phone We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.