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Account specialist jobs in Rhode Island - 211 jobs

  • PAY CS - Customer Experience Specialist

    Thales Group 4.5company rating

    Account specialist job in North Kingstown, RI

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Montgomeryville, PA,, Austin, TX., North Kingstown, R.I. (US), Hybrid Position Summary The main mission for Customer Experience Specialist is to be responsible for Customer Satisfaction and B2B Account Relationship Excellence in terms of order treatment & follow up, to be responsible to follow documented procedures and processes, and to provide support on a day-to-day basis to their team and coworkers. Key Areas of Responsibility * Working with the Customer Experience Lead, gets accurate details forecast/per product and follow up with the customer for any new or existing project and share the relevant information with internal teams. * Contributes doing checks on card manufacturing features, freights & personalization - added services, to secure billing of all services included in the contract. * Contributes to new projects costing and commercial proposals in line with the card manufacturing and Added Services Catalogue set up by the marketing team. Liaise with internal stakeholders (Marketing, NPI, TC, Sales). Participates to production meetings and customer meetings and assist customers when visiting Thales's facilities. * Working with the Customer Experience Lead, executes, monitor and achieve the revenue committed in monthly basis by their customers which will contribute to the regional commitment to the Business Line. * Highlight and escalate any risk to achieve it to the Customer Experience Lead. * Exceed Customer expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal and B2B customers. * With the guidance of the Customer Experience Lead, acts as Main interface for Tier 1 Customers. Acts as liaison with internal sales, marketing, technical team, card manufacturing and personalization centers stakeholders during order treatment process. * Builds, grows and maintains a good relationship with Regional Tier 1 Customers, by coordinating (with the guidance of the Customer Experience Lead) day to day activities on customer orders such as: * Receive purchase orders & control order features according to contract or quote (prices…). * Request completion from relevant process owners, create the technical data for the configured item in the local ERP system. Enter customer/interco order in to the system and/or local ERP system. Track approval process with "owners" such as…Order Engineer Leader (OEL) for Printing, Coding, and Personalization approvals. * Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex, Visa, Master Card, etc.). Work with credit management for letter of credit, credit limit. * Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan. * Manage and/or control the invoicing and credit note process (depending on systems/order flows type) and organize Return of Material (RMA) if needed by respecting corporate O2I rules (order to invoice). * To monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. To contribute to the SLA fulfillment, change request & pull process according to personalization sites organization. * To contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time. * To manage any post sale service and customer complaints, not only tracking them but engaging the relevant teams on quick and strong corrective actions. Minimum Qualifications * Must have a Bachelor's Degree in Business Administration, English certification, or any related discipline. * 3-5 years' experience in B2B customer service * Proficient with Microsoft Excel and other Microsoft tools. * To succeed at this job, must be Independent with excellent written and verbal communication skills especially in English. * Project Management, Sales administration and logistics. Preferred Qualifications * Experience in Marketing and Finance a plus. What We Offer Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: * Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. * Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. * Company paid holidays and Paid Time Off. * Company provided Life Insurance. Why Join Us? Say HI and learn more about working at Thales click here #LI-Hybrid #LI-PD1 This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at ************************************. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 54,060.40 - 107,086.50 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: * Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance * Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period * Company paid holidays and Paid Time Off * Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
    $53k-79k yearly est. Auto-Apply 11d ago
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  • Customer Experience Specialist I

    Solomonedwards 4.5company rating

    Account specialist job in Providence, RI

    About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************
    $20-24 hourly Easy Apply 60d+ ago
  • Client Success Renewals Specialist

    Norstella

    Account specialist job in Providence, RI

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 28d ago
  • Accounts Payable Specialist

    Charcuterie Artisans

    Account specialist job in Rhode Island

    Job DescriptionWe are searching for a skilled financial specialist to join our AP team to help process, track, and record suppliers' invoices in an accurate, efficient, and timely manner. The AP specialist will have a daily, ongoing impact on financial transactions, keeping us in track, on time, and on good terms with our valued partners. This is a hybrid role, 4 days in Oakland, RI office is required Duties/Responsibilities: Process accounts are payable invoices and ensure timely and accurate payments to vendors. Maintain accurate and up-to-date accounts payable records in accordance with accounting standards. Reconcile vendor statements and resolve any discrepancies in a timely manner. Communicate with vendors to resolve any issues related to payments or invoices. Manage the accounts payable email inbox and respond to inquiries promptly and professionally. Assist with month-end closing activities related to accounts payable, including reconciliations and accruals. Monitor accounts payable aging reports and ensure timely payment of outstanding invoices. Prepare and process electronic payments. Ensure compliance with company policies and procedures related to accounts payable. Provide support for other accounting and finance functions as needed. Required Skills/Abilities: Minimum of 3 years of experience in accounts payable is required. Strong attention to detail and organizational skills. Ability to manage multiple tasks simultaneously and prioritize effectively. Familiarity with accounting software and systems. Excellent communication and strong people skills. Knowledge of accounting principles and practices related to accounts payable. Ability to work independently and as part of a team. Proficiency in Microsoft Excel. Experience with electronic payment processing is a plus. Positive “can do” attitude. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $36k-48k yearly est. 20d ago
  • Client Specialist, Garden City

    Knitwell Group

    Account specialist job in Cranston, RI

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00262 Cranston, RI-Cranston,RI 02920Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $40k-68k yearly est. Auto-Apply 15d ago
  • CypJob: Investor Accountability Specialist_cVIXvKRj

    B6001Test

    Account specialist job in Rhode Island

    Interactions Lead Technician Requirements Quo abundans strenuus. Cruciamentum altus canonicus contigo cribro. Voluptates minima certe.
    $40k-64k yearly est. 60d+ ago
  • Medical and Dental Claims Denial Resolution Specialist (New England)

    Healthdrive 3.9company rating

    Account specialist job in Providence, RI

    HealthDrive is seeking a full-time Medical and Dental Claims Denial Resolution Specialist to join our team! The Medical and Dental Claims Denial Resolution Specialist is responsible for daily review and resolution of insurance claim denials and/or unpaid/incorrectly paid claims with the primary goal to increase cash collections and minimize bad debt write-offs. This individual must have extensive experience working with claim denial resolution for all insurance plan types; Medicare Part B, Medicare Advantage, Medicaid, Medicaid MCO, Private Insurance and BCBS, including but not limited to: Aetna Medicare, AARP Medicare, AmeriHealth Caritas, BCSBS Federal, BCBS MA, BSBS Medex, BCBS RI, Cigna Medicare, Commonwealth Care Alliance, Delta Dental of MA, Dentaquest, Element Care, Envolve Vision, EPIC Hearing, EyeMed, Fallon, Harvard Pilgrim, Health New England, Humana Medicare, Medicaid MA,, Medicare MA Part B, MetLife Dental, NHP of RI, NHP East Boston Neighborhood PACE, Senior Whole Health, Spectera, Tricare for Life, Tufts, Well Sense MA and NH, United HealthCare (UHC), VSP (Vision Service Plan) and VA Community Network. The hourly pay range for this position is $22.00 - $27.00 per hour. We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building! What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, hybrid schedule opportunity, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses. HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence. Responsibilities • Identify, investigate, and follow-up with insurance plans daily to expedite resolution of denied, incorrectly paid, or unpaid claims. • Submit corrected claims and appeals online to obtain payment within the insurance plan timely filing and appeal limits. • Obtain and verify new/corrected insurance information using clearinghouse or insurance websites prior to rebilling claims to new/updated insurances. • Document and communicate ongoing denial or incorrect payment issues for a specific insurance plan which require assistance from manager and/or director to help resolve. • Become the expert on the billing and claim requirements for assigned insurance plans. • Utilize insurance plan website(s) to check eligibility, claim status, submit online appeals, or provide Explanation of Benefits (EOB's) / Explanation of Payments (EOP's) required for processing secondary/tertiary claims. • Review and resolve overpayments, submit requests for insurance to retract their payment, and as needed request refund through automated process in billing system. • Identify and communicate payment posting issues to cash application team. • Meet or exceed daily productivity objectives for all assigned duties. • Respond to email inquiries or teams chat messages regarding questions/issues with your assigned AR plans within 24 hours. • Work professionally and cooperatively with facilities, responsible parties, insurance carriers, and all internal and external customers. • Assist with development of training materials/cheat sheets for assigned insurance plans and actively participate in training of other employees on as needed basis. • Other duties and tasks assigned or necessary to meet business needs/objectives. Qualifications • Prefer minimum of 5 years; experience in professional physician multispecialty group specifically managing medical and dental claims denial resolution. • Extensive knowledge of third-party billing practices and regulations for insurances in New England (Medicare Part B, Medicare Advantage, Medicare Supplemental, BCBS, Private Insurance, Medicaid, and Medicaid Managed Care plans. • Knowledgeable of the claim adjustment (CARC) and the remark reason codes (RARC) from Electronic Remittance Advices (ERA/835 files) and from paper Explanation of Benefits (EOB's)/Explanation of Payments (EOP's), CPT, and ICD10 codes. • Highly organized, with excellent attention to detail and exceptional/persistent follow-up, problem-solving and analytical skills. • Must have strong ability to self-direct and work independently in a high-volume, deadline-driven role. • Demonstrates proficiency in computer skills including Microsoft Office Applications (Excel, Outlook, Word and Teams), medical billing software, insurance plan websites, and provider manuals. • Excellent interpersonal and communication skills with professional demeanor and positive attitude who readily adapts to change and effectively and appropriately communicates both verbally and in writing. • Collaborator with ability to establish priorities, effectively multitask to meet objectives and deadlines. • Strong time management and organizational skills; demonstrated ability to independently prioritize. • Knowledge of HIPAA regulations and patient privacy rules.
    $22-27 hourly Auto-Apply 50d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Account specialist job in Providence, RI

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 11d ago
  • Patient Accounts Rep

    EPBH Emma Pendleton Bradley Hospital

    Account specialist job in Rhode Island

    SUMMARY: Under the general supervision of the Supervisor, but according to established policies and procedures, interviews, pre-register/registers and admits patients. Financially clears accounts for Admission and other Ambulatory Departments by obtaining demographic, third-party insurance and related financial information, using LifeChart. Initiate, review and follow-up on patient accounts to ensure proper data collection for billing, reviews any existing account balances for previous hospital services, requests cash deposit by approximating charges for scheduled services or co-payments or co-insurance if applicable. Arranges payment agreement and contacts the Patient Financial Advocates when applicable and makes preliminary determination on welfare eligibility and /or RIH Financial Assistance program. Verify all demographic and insurance information and obtains and/or applies for the referrals and/or authorizations from the payers as required by Hospital policies. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Interviews patients or patient representative in order to obtain complete and accurate personal and financial patient information; follow-up on missing data by interviewing patients, families or calling employers, nursing homes and other facilities. Utilizes multiple systems to validate the accuracy of patient's health insurance, acquire authorization and patient's financial liability. Contacts patients/families to complete pre-admission demographic and financial information including patient copays, deductibles, co-insurance and outstanding balances. Completes Medicare Secondary Questionnaire, Liability information, etc. when applicable. Mail Welcome Brochure. Validates patient's insurance using Passport eligibility system, phone calls to insurance company or payer web-site. Obtains authorization for inpatients, observation and selected outpatients. Contact patient and physician's if payer denies authorization approval. Reviews outpatient/observation pre-admission Medicare patients to ensure the patient class is appropriate following the Medicare status “C” regulation. Follows up with physicians when applicable. ABN - Advance Beneficiary Notice validates for selected outpatient services for Medicare patients if services are covered. Works with physician's office to ensure accuracy of selected procedures. In-house patients - obtains appropriate authorization for patient class changes and visit patients on the nursing unit to explain changes in their financial responsibilities. Follow up on all missing information and unsigned documents for ED Admissions by visiting patients on the nursing unit. Meet with patients/families when Medicare patients have used all of their inpatient coverage days and can opt in or not to opt in to use their Lifetime Reserve Days. Make payment arrangements if they choose not to use their Lifetime Reserve Days. Daily in-house patients with RI Medicaid or Mass Health insurance plan validate if they have a Managed Care product and obtain the authorization. All in-house patients validate their insurance the first of each month. Pre-Admission testing registration - complete all necessary demographic and financial information for admission including necessary information for the admission, welcome booklet and Advanced Directives. Completes Pre-Admission registration. Direct Admission is completed on the Nursing unit by the Patient Account Representative. Self-pay patients - refer to Medicaid Specialist/Patient Financial Advocate. Completes waiver for “Non-Covered Services” for Non-Medicare payers and “No authorization at time of service” for Non-Medicare payers. Coordinate daily admission reports for payers. Greet and direct all patients, families and visitors in a prompt and courteous manner. Arrive Admissions: Scans identification (license, etc.). Takes patient photo. Have patient agreement signed. Explains to patient or designee the Patient Consent and/or Patient agreement and obtains all required signatures in accordance with the Admission/Registration policies to meet established hospital requirements. Obtain any missing demographic financial information. Reviews Passport eligibility response to ensure insurance is valid. Provides and reviews with the patient or designee the HIPAA Privacy notice, Ethics brochures, Patient Rights, Hospital Directory, Advance Directives and the Rhode Island Hospital Welcome Brochure and other related information as developed. Prepares patient ID bracelet and places on patient. Explains waiver for Non-Covered Services and No Authorization at time of service when applicable. Documents all information into LifeChart and follows the Over the Counter Policy by logging payments, and provides receipts per department policy. Utilizes the LifeChart system and the Business Office reports to complete daily work. Communicates with service departments to obtain MD order information as required. Utilizes department equipment and the following systems and policies related to these systems - LifeChart, Account Maintenance, Hospital Balance Query, My Virtual Merchant, Payer Web Sites, Passport, Workbrain, Flight Tracker, Work Ques, Faxes, Netlearning, SafetyNet and Valuables Log. Completes other duties as required. General Responsibilities Attends and participates in staff meetings. Protects and preserves patient's right to privacy and confidentiality. Other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: A level of knowledge generally obtained through completion of High School Well developed interpersonal and communication skills in order to obtain patient information and communicate effectively with the public at point of contact or via phone. Ability to respectfully set payment arrangement terms and collect payments. Knowledge of third party health insurance authorization/validation. EXPERIENCE: Preferred Epic ADT/Cadence and/or Billing experience. Two year minimum experience in a hospital, physician setting or health insurance company. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Working conditions are generally good in a normal working environment. SUPERVISORY RESPONSIBILITY: N Pay Range: $18.66-$30.77 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: 8:30 am - 5:00 pm Work Shift: Day Daily Hours: 8 hours Driving Required: No
    $18.7-30.8 hourly Auto-Apply 60d+ ago
  • Accounts Receivable Representative

    Default 4.5company rating

    Account specialist job in Rhode Island

    Job Description Cintas is seeking an Accounts Receivable Representative. Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable. Skills/Qualifications High School Diploma/GED 2+ years' collections experience Ability to use confidential information in a professional manner to achieve collections targets/goals Proficiency with Microsoft Office (Excel, Word, Outlook) and intranet/internet Preferred Accuracy and attention to detail Excellent internal and external customer service skills Experience with SAP and AS400 Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Office Administration Organization: Operations Employee Status: Regular Schedule: Full Time Shift: 1st Shift
    $29k-41k yearly est. 47d ago
  • Customer Support Specialist - Overtime Opportunities

    Tes Staffing

    Account specialist job in Warwick, RI

    Support Specialist TES Staffing TES Staffing is proud to partner with our client in the search for a dedicated Support Specialist. This role is ideal for someone who thrives in a fast-paced environment, values teamwork, and takes pride in providing excellent service and support. We believe in building strong teams made up of problem solvers, clear communicators, and detail-oriented professionals. Our client offers a positive and collaborative work environment where contributions are recognized, growth is encouraged, and support is always available. Why Work with TES Staffing At TES Staffing, we are excited to connect talented individuals with companies who value their employees. This position offers not only a chance to showcase your skills but also the opportunity to grow in a supportive, tech-forward, and people-focused workplace. Benefits Include: Positive work environment where individual and team contributions are recognized Health benefits Paid time off Employee assistance program 401k Pay range: $18-$20/hr., eligible for overtime The Position: Support Specialist We are seeking a highly motivated, organized, and detail-oriented individual to join our client's team as a Support Specialist. The ideal candidate is service-driven, able to manage multiple priorities, and comfortable working both independently and collaboratively. Key Responsibilities: Provide excellent customer service and support to clients, team members, and partners Handle incoming inquiries via phone, email, and internal systems Troubleshoot and resolve client issues in a timely manner Maintain accurate records and documentation Learn and adapt to company processes, tools, and software Collaborate with team members to meet deadlines and achieve organizational goals Work Schedule This role requires flexibility to work varying shifts Monday through Friday. Scheduled shifts may include: 9:00 AM - 6:00 PM 10:00 AM - 7:00 PM 12:00 PM - 9:00 PM The Ideal Candidate Will Have: High school diploma or equivalent (some college preferred) Minimum of 3 years of client service or support-related experience Experience with Microsoft Office and general computer use Strong communication skills, including active listening and clear writing Ability to resolve client concerns with professionalism and empathy Excellent organizational skills and attention to detail Strong problem-solving skills and willingness to learn
    $18-20 hourly 45d ago
  • Customer Care Specialist

    Manufacturing Inc. 3.8company rating

    Account specialist job in East Providence, RI

    Job Description We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply. What's In It For You Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty. Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management. Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success. Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement. Responsibilities Include: Answering inbound customer calls, emails, and chats promptly and professionally. Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions. Managing and resolving complex customer complaints and inquiries with patience and diplomacy. Documenting all interactions and transactions accurately in the customer relationship management (CRM) system. Maintaining a high level of product and service knowledge to provide accurate information. Following established communication procedures, guidelines, and policies. Skills and Qualifications High school diploma or equivalent. Minimum of 1 year of experience in a customer service or call center environment. Exceptional verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency with standard office software (e.g., Microsoft Office Suite). Ability to sit for extended periods and manage high call volumes efficiently. Experience with a major CRM system (e.g., Salesforce, Zendesk). Associate's or Bachelor's degree a plus! Compensation and Benefits Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications. Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE. Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility). Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
    $19 hourly 26d ago
  • Enterprise Account Specialist

    Dodge Construction Network

    Account specialist job in Providence, RI

    Dodge Construction Network (Dodge) is looking for an Enterprise Account Specialist is to harness the power of Dodge's product suite, data, and analytics to fuel our sales growth and innovation. Through meticulous analysis, strategic insights, and collaboration with diverse teams, the role is pivotal in crafting enterprise account sales strategies that elevate our customer retention and ensure our customers achieve effective usage of our products The Enterprise Account Specialist will use their expertise and insights to directly influence our sales and service approach, shaping our company's trajectory for large, strategic enterprise accounts. This is a full-time position and reports directly to the VP, Product GTM. **_Preferred Location_** This is a remote, home-office based role and candidates located in the continental United States will be considered. **_Travel Requirements_** Minimal travel is expected for this role. **_Essential Functions_** + Work with and support Enterprise Account Managers and Account Executives as related to Dodge Business Intelligence solutions (SpecShare, BuildShare, MarketShare), BuilderSeries, and charter products + Collaborate with senior-level strategy and forecasting professionals at client organizations to support the utilization of Dodge market sizing tools + Serve as the SME for all Dodge forecasting, analytics, and BI tools as well as BuilderSeries and charter products + Identify areas within existing and prospective clients where Dodge products could be applied and work with existing customers to drive better product adoption and usage of current products + Assist in the discovery, scoping and pricing of analytics related products and offerings + Leverage existing account relationships to support Enterprise Account Managers upsell and cross-sell strategies + Ensure renewals at strategic enterprise accounts is achieved without loss of revenue and leverage customer relationships to proactively identify any risk to renewal + Stay updated on industry trends, competitor data solutions, and market dynamics to adapt and enhance sales strategies accordingly + Foster collaboration with product teams to communicate customer feedback and data requirements, ensuring our product remains competitive and aligned with market demands. **_Education Requirement_** Bachelor's degree in Business Analytics, Data Science or other related field or equivalent education and work experience. **_Required Experience, Knowledge and Skills_** + 10+ years of experience in sales analytics, preferably within a SaaS environment + Proficiency in analytics tools and software + Strong understanding of both the sales process and the SaaS business model + Exceptional communication skills, with the capability to translate intricate data findings into actionable insights **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-20
    $40k-64k yearly est. 12d ago
  • Credit Analysts / Collections Specialist

    Collabera 4.5company rating

    Account specialist job in Smithfield, RI

    Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description In need of a Credit Analysts having wholesale/commercial collections is key, but willing to consider candidates with Consumer Collections experience. We are NOT in need of Accounts Payable Specialist, nor Accountants, but someone who has worked with Collections dealing with products. This is not someone who has worked in banking, insurance, or the medical industry but someone who can work with customers/clients dealing with collections on products. RESPONSIBILITIES • Will be completing collections calls • Deduction resolution • Interfacing with customers • Interfacing with Sales and Customer Service • Portfolio Management • Interfacing with Cash Application Team in Mexico • Completing Reconciliations • Will utilize Excel to create statements and files from SAP • Excel is a MUST and SAP is highly preferred • Looking for someone having 3-5 years experience. • Needed ASAP Qualifications “HIGH SCHOOL DIPLOMA/GED REQUIRED. MUST BE VERIFIED THROUGH THE INSTITUTION OR A COPY OF THE CERTIFICATE MUST BE ON FILE” Additional Information All your information will be kept confidential according to EEO guidelines.
    $65k-92k yearly est. 60d+ ago
  • Billing Specialist

    Highbar Physical Therapy

    Account specialist job in Rhode Island

    Highbar Physical Therapy is Hiring! Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We've evolved our name to reflect the standard of care we've always provided and demonstrate how we are different. We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients. The Billing Specialist is responsible for all revenue cycle activities which include: posting payments, analyzing explanation of benefit (EOB) statements and monitor accounts receivables. The billing specialist will maintain compliance with insurance companies and notify the Senior billing specialist when further investigation is necessary. The role also includes quality monitoring to ensure clean claim processing. What You'll Do: Receive and post patient payments and schedule visits when necessary Apply insurance payments to patient accounts Follow up with insurance companies when claims are incorrectly denied, submit appeals and revise account information when necessary Regularly review and maintain up to date knowledge of insurance guidelines Guide and assist Patient Care Coordinators through difficult accounts Provide information and assist patients when help is needed by researching and resolving billing problems or issues Communicate and provide information to attorneys regarding medical records and patient balances Qualifications: High school diploma or general education degree (GED) Basic knowledge of billing and/or account receivable experience Billing and coding certification preferred. Take the next step in your career with Highbar Physical Therapy - Apply today! More About Us:We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals. Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.
    $33k-43k yearly est. Auto-Apply 55d ago
  • Account Specialist

    Parsons Kellogg

    Account specialist job in East Providence, RI

    Job Description Welcome To ParsonsKellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide. About the Company: ParsonsKellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. ParsonsKellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior promotional products and services at competitive prices. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding. That's the PK way. Fuel ParsonKellogg's Growth! Join our dedicated team as a Account Specialist and become a driving force behind the continued success of ParsonsKellogg's thriving online platforms. Compensation: $50,000 Annually About the Role: The Account Specialist is a vital team member responsible for the accurate and timely management of customer orders from entry to delivery. This role combines exceptional organizational skills with a strong customer-centric approach, ensuring a seamless and positive experience for every customer. Responsibilities: Review customer notes and requests, identifying areas for improvement and implementing quality assurance measures to optimize the customer journey. Approach interactions with a collaborative mindset, using strong interpersonal skills and empathy to identify and address concerns, while working towards mutually beneficial solutions. Process customer orders using ParsonsKellogg's platform, Microsoft Business Central. Communicate with colleagues regarding customer product, logo, logo location, extra charges, and shipping over the phone, live chat, and email. Serve as a valuable resource, readily sharing knowledge and expertise while fostering a culture of learning and mutual support within the team. Navigate a dynamic work environment utilizing a diverse range of software tools, including CRMs, workflow management platforms, and vendor sites. Maintain meticulous organization and utilize efficient workflows to deliver high-quality service across multiple orders. Enter purchase orders as needed, track open sales/purchase orders, and follow through from entry to delivery. Process returns and exchanges as needed. Proactively review orders daily and communicate with customers on any issues that could arise, providing alternative solutions to meet their needs. Deliver an exceptional experience every time to every consumer who reaches out to us. Work with team members to ensure orders are processed and shipped in a timely manner. Qualifications: Minimum 2+ Years of Customer Service experience. Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook. Proficient in planning and allocating time, adapting to changing priorities, and meeting deadlines consistently. Articulate and active listener, able to build rapport and convey information clearly and persuasively across diverse audiences. Equal Opportunity Statement: ParsonsKellogg is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $50k yearly 5d ago
  • Part Time Accounts Payable Specialist

    Pet Food Experts 4.2company rating

    Account specialist job in Pawtucket, RI

    Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. At Pet Food Experts (PFX), we do more than distribute the best pet products-we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we're stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. The Accounts Payable Product Specialist is responsible for reconciling and posting all inventory related invoices and credits, both accurately and timely. This position works collaboratively with several departments maintaining consistent positive business relationships with all of our vendor partners and plays a key part in maintaining financial controls and optimizing the company's accounts payable process. What You'll Do * External Communication for invoices will be necessary when needing to fulfill all required end of month deadlines * Allocate purchase orders and inbound discrepancies to appropriate general ledger accounts, ensuring proper documentation and compliance with internal controls * Retrieve electronic invoicing and coordinate for timely payment processing, fulfilling all approved discounts * Prepare vouchers according to data received from the Inventory Control Department * Prepare and process payments via check, ACH, wire transfer, or online portals. * Reconcile vendor statements maintaining current records at all times * Back up support for any freight and invoice requests Accountabilities and Supporting Activities * Update and maintain the vendor database * Communicate with vendors as needed * Filing and scanning * Assist in streamlining processes and contribute to automation and efficiency improvements * Data entry * Other projects as required by the A/P Manager * An eye for detail and accuracy is imperative * Strong organizational and analytical skills * Professional telephone, email, and interpersonal etiquette * Capable of handling multiple tasks and deadlines effectively * Works well independently and in a team environment * Basic math skills * Strong computer skills, Google Suite preferred * Prior Accounts Payable experience a plus Ready to Grow With Us? Be part of something bigger. Apply today and bring your passion for pets to PFX! Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic. All employment offers are contingent on passing a criminal background check.
    $38k-49k yearly est. 29d ago
  • Payments - Billing Manager

    Prime Heating & Cooling

    Account specialist job in Smithfield, RI

    Join Prime Heating & Cooling as our full-time Payments - Billing Manager in Smithfield, RI, where your expertise will be valued and your hard work recognized. At Prime Heating & Cooling, we believe in cultivating talent and fostering growth, making it an ideal place to advance your career. We offer competitive pay ranging from $27 to $32 per hour, along with an exceptional benefits package that includes medical and dental coverage, sick time, paid time off (PTO), an IRA, and life insurance. Don't miss this opportunity-keep reading to find out how you can be part of our success story! WHAT'S YOUR DAY LIKE? As the Billing - Payments Manager, you immerse yourself in bookkeeping, meticulously balancing ledgers and ensuring each transaction reflects the company's integrity. You engage in discussions with colleagues about streamlining payment processes, contributing insights that enhance customer experiences while maintaining financial accuracy. Each day brings a sense of accomplishment as you turn numbers into narratives, connecting the financial health of the company with the satisfaction of clients who rely on your expertise, fueling a passion for growth and stability within the Prime Heating & Cooling family. WHO ARE WE? We are an established, family-owned HVAC service and installation business in Rhode Island, offering a range of services, including custom-designed heating and air conditioning systems, maintenance, and repair. With extensive knowledge in heating and cooling, we have built a strong reputation for exceptional customer service. Additionally, we are a certified apprentice company for pipefitters and electricians in Rhode Island. Whether it's a small or large task, our customers can depend on us. We are actively seeking qualified technicians and customer service experts to join our team, providing a supportive environment, excellent benefits, and opportunities for advancement. WHAT'S NEEDED FROM A PAYMENTS - BILLING MANAGER? We are seeking a full-time professional to work Monday-Friday, 8 AM - 5 PM who meets the following qualifications: 3+ years of AP/AR or accounting experience Proficiency in Quickbooks, House Call Pro, or similar software Knowledge of AIA billing and subcontractor payments Strong organizational and communication skills If you can meet these requirements and perform this Payments - Billing Manager job as described above, we would be happy to have you as part of our team!
    $27-32 hourly 60d+ ago
  • Account Receivable Payment Specialist

    Care New England 4.4company rating

    Account specialist job in Rhode Island

    The Account Receivable Coordinator provides administrative and technical support to the supervisor in the daily operations within the Revenue Cycle. Assists with streamlining daily functions related to billing and collection activity to ensure prompt resolution of patient receivables. Interacts daily with staff to identify, quantify and resolve difficult claims processing issues. Provide direction and training, serving as a resource for payer and department policies and procedures as well as system applications. Demonstrate expertise with current software programs and a willingness to learn new programs. Conduct scheduled staff productivity and quality reviews and prepares reports for the supervisor s action. Encourage a team approach towards achieving the Revenue Cycle and CNE hospital goals. Must have a demonstrated ability to collaborate and work well in a team environment. Duties and Responsibilities: Serves as a resource within the Revenue Cycle, providing information on department systems procedures and activities, resolving problems as needed. Keeps managers informed of any issues within the team. Evaluates processes and makes recommendations for improvement. Oversees daily operations of area in absence of supervisor. Demonstrates knowledge of accounts receivable payment policies and hospital contracts as they relate to billing, collection, follow-up, claim reimbursement, patient liability, and local, state and federal programs. Serves as representative of the accounts receivable team as needed, i.e. payer meetings, court appearances, internal and external meetings, etc. Trains and educates staff on internal and external policies, procedures, regulations, and statutes applicable to the accounts receivable functions. Provides support to staff for payer specific questions, issues, and reimbursement policies related to the accounts receivable. Reports trends or critical issues to the supervisor and identifies strategies for problem solving, process improvement, and employee education.\\ Provides feedback to the supervisor regarding employee performance and key performance indicators. Prepares internal and external reports as requested. Provides department support as needed. Works to improve efficiency and accuracy in support of quality / performance improvement goals. Preserves and protects patient's rights to confidentiality. Performs other related duties as requested. Requirements: High School degree required. Associates degree preferred. A minimum of 2 to 3 years of previous experience in a healthcare or business environment required. Excellent human relations, communication, and organizational skills required. Working knowledge of computer applications, including word processing, spreadsheet, and database applications required. Knowledge of third party payers and collection policies and procedures required. Excellent analytical, oral and written skills with the knowledge and ability to communicate and collaborate with agencies and internal and external customers required. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $41k-52k yearly est. 5d ago
  • Accounts Payable Specialist

    Casino and

    Account specialist job in Warwick, RI

    About Bally's Corporation Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: The Corporate Accounts Payable Specialist is responsible for all accounts payable administrative functions for the Company's corporate entity. This includes reviewing purchase orders, invoices, contracts, and other documents to ensure that all purchases meet company policies and procedures. Responsibilities: Manage the full accounts payable cycle from receipt of invoices to payment, including coding invoices, matching purchase orders, obtaining approval, and entering the invoices into the accounting system Process employee expense reports, including verification of receipts and coding Prepares batch check runs, wire transfers, and ACH transactions Ensure all accounts payable policies and procedures are adhered to including travel and related expenses, vendor approval and invoice processing Manage vendor relations and build effective partnerships Assist in preparing and filing 1099's at year end Assist team with gathering support for all audits, including pulling documentation Investigates and resolves problems associated with processing of invoices and purchase orders Receives, researches, and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons Perform any other special duties, projects or analyses as directed by the company Competencies: Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Communication: Excellent verbal and written communication abilities across all levels of an organization Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. Initiative: Acts proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude. Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts. Qualifications: Bachelor's degree in Accounting or Finance or equivalent experience 1-3+ years of accounts payable experience Thorough knowledge of accounting and management principles and accounts payable procedures Demonstrated ability to interact effectively with all levels of staff and management Motivation to develop and maintain internal and external relationships Strong Microsoft Excel skills. Experience with ERP AP system, Concur, Oracle, and 1099 filing preferred Excellent organizational skills Must possess the ability to work independently Must possess exceptional team building and people skills Must demonstrate the ability to prioritize and time-manage effectively for self and others Target Compensation: $50,000- $55,000 annual salary Onsite Expectations Note this role functions onsite 5 days a week Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #LI-TN1
    $50k-55k yearly 11d ago

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