Account specialist jobs in Scottsdale, AZ - 599 jobs
All
Account Specialist
Client Specialist
Collections Specialist
Account Representative
Accounts Receivable Clerk
Senior Collection Specialist
Accounts Receivable Specialist
Customer Service And Billing
Customer Support Specialist
Accounts Payable Clerk
Customer Specialist
Service Specialist
Revenue Specialist
Customer Retention Specialist
Group Billing Coordinator
Customer Service - Recent Graduates - 3 days' work week, PTO, Comprehensive benefits, Opportunities for advancement - Phoenix, AZ
Medaire 4.0
Account specialist job in Phoenix, AZ
This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need.
Our customer service team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and work collaboratively between operations, medical, and security specialists.
Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients.
Required Work Experience
1 - 2 years of experience in logistics and customer service is required.
Experience working in logistics, travel, and/or healthcare sector is desirable·
Experience in a phone-based or call center environment is desirable.
Experience working in a fast-paced, demanding environment.
If interested, please apply Submit application for International Operations Specialist Trainee
$27k-34k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Customer Support Specialist
Alphabe Insight Inc.
Account specialist job in Phoenix, AZ
Beloform Craft is a growing organization committed to operational excellence, leadership development, and long-term professional growth. We believe in building strong internal talent by providing structured training, hands-on exposure, and clear career paths. Our culture values accountability, collaboration, and continuous improvement.
Job Description
We are seeking a Customer Support Specialist to serve as a key point of contact between Beloform Craft and its clients. This role focuses on delivering high-quality assistance, resolving inquiries efficiently, and ensuring a consistently positive customer experience. The ideal candidate is organized, attentive, and skilled at communicating clearly in a fast-paced, service-oriented environment.
Responsibilities
Provide professional and timely support to customers via phone, email, and internal systems
Address inquiries, concerns, and service requests with accuracy and attention to detail
Maintain clear and well-documented customer records
Collaborate with internal departments to ensure effective issue resolution
Follow established processes while contributing to service improvements
Uphold company standards for professionalism, confidentiality, and quality
Qualifications
Strong verbal and written communication skills
Excellent organizational and problem-solving abilities
Customer-focused mindset with attention to detail
Ability to manage multiple tasks efficiently
Comfortable working with digital systems and internal tools
Professional demeanor and reliability
Additional Information
Competitive salary ($50,000 - $54,000 annually)
Growth opportunities within a structured organization
Skill development and ongoing support
Collaborative and professional work environment
Stable, full-time position
$50k-54k yearly 1d ago
Customs Specialist
ASML Holding N.V 4.8
Account specialist job in Chandler, AZ
In this role, you will manage operational trade compliance and support continuous improvement initiatives. You will collaborate with global teams to maintain regulatory adherence, streamline processes, and drive data-driven decision-making. Your resp Customs, Specialist, Operations, Compliance, Manufacturing, Transportation
$42k-62k yearly est. 5d ago
Accounts Payable Specialist
Hirerising
Account specialist job in Scottsdale, AZ
Job Title: Accounts Payable Specialist
Work Type: Onsite - Monday through Friday
Seeking a detail-oriented and motivated Accounts Payable Specialist to join its onsite finance team. This role plays a key part in day-to-day accounting operations, including Accounts Payable, Accounts Receivable, vendor management, quoting, and month-end billing. The ideal candidate is organized, reliable, and comfortable working closely with vendors and internal stakeholders.
This position supports the Controller and collaborates with senior accounting personnel to ensure accurate and timely financial processing.
Key Responsibilities
Post and apply customer and vendor payments accurately
Manage vendor relationships, including responding to invoice and payment inquiries
Receive, review, and post vendor invoices against purchase orders
Create purchase invoices in the accounting system
Prepare quotes, document margins, and maintain proper quoting records
Support end-of-month billing and closing activities
Assist with Accounts Payable and Accounts Receivable functions
Pull approved invoices and support weekly check runs
Maintain organized files of paid invoices for audit and compliance purposes
Prepare and assist with sales tax filings as required
Maintain schedules for prepaid and accrued expenses
Assist with A/P reconciliations and supporting documentation
Collaborate with internal teams to resolve discrepancies and obtain approvals
Support cross-functional accounting needs, including project accounting, as needed
Systems & Tools
Experience with legacy accounting systems (VBS/Arkaine or similar) is a plus
Microsoft Dynamics Business Central - experience with Business Central is highly preferred
Proficiency with Microsoft Office Suite required
Qualifications & Requirements
Education
Associate's degree in Accounting or related field (minimum 2-year degree)
Experience
1-3 years of Accounts Payable or general accounting experience
Experience with AP/AR, quoting, payment posting, and month-end billing
Skills & Competencies
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Strong written and verbal communication skills
Customer-service mindset when working with vendors and internal teams
Ability to work independently as well as collaboratively
High level of integrity and discretion when handling financial data
Comfortable working onsite in a fast-paced environment
$32k-43k yearly est. 4d ago
Life Science Service Specialist
Shimadzu Scientific Instruments 4.2
Account specialist job in Phoenix, AZ
DescriptionLife Science Service Specialist Location: Los Angeles, CA Salary: $109,000 to $111,000 per year Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
Our Culture - A work environment that values diversity, inclusion & belonging
Competitive Compensation - Day 1 Benefits & Competitive Salary
Retirement Benefits - Matching 401K & Profit-Sharing Program
Professional Growth - Clear pathways for Career, Leadership and Personal Development
Health Benefits - Flexible Spending/Health Savings Accounts
Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
Education - Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
Shimadzu Scientific Instruments is seeking an Life Science Service Specialist to support the installation, maintenance, and repair of our specialized biotech instruments, including MALDI systems, PPSQ, LABNIRS, and related platforms. This is a hands-on, customer-facing role that plays a critical part in helping researchers and scientists perform mission-critical work in labs across the region.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Install, troubleshoot, and maintain biotech instrumentation across customer sites
Provide technical training to end users and junior field service engineers
Accurately document system builds, service visits, and part usage
Develop preventive maintenance procedures and contribute technical feedback
Manage and maintain regional parts inventory
Provide timely phone/email-based technical support as needed
Travel by air and car to perform on-site service; overnight travel required
Ensure safety compliance and proper use of PPE per company and client protocols
EDUCATION AND QUALIFICATIONS:
Associate degree in Electrical Engineering or related tech field required
Bachelor's degree in Life Sciences preferred
3+ years of field or in-house instrumentation service experience required
Mechanical, electrical, and customer-facing troubleshooting skills essential
Proficiency in technical documentation and remote support protocols
Must be self-driven and comfortable working independently or with cross-functional teams
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.
Compensation & Benefits:
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $109,000 to $111,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation may include a discretionary year-end bonus based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use), company laptop, and a company-paid cell phone, which remains company property but can be used for personal purposes.
For more details on benefits, please visit **************************
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.
Qualifications
BehaviorsFunctional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Innovative - Consistently introduces new ideas and demonstrates original thinking
Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject
EducationBachelors of Chemistry (preferred)
Associates of Electrical Engineering (required)
Skills
Instrument Repair (required)
Instrument- MALDI (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$109k-111k yearly 4d ago
Accounts Receivable Representative
A-Line Staffing Solutions 3.5
Account specialist job in Phoenix, AZ
Accounts Receivable Representative Pay: $22.48 an hr | Bi-weekly Job Type: Onsite in Phoenix, AZ Shift Options: Shift requirement: 8 am - 4:30 pm (no on calls or weekends) Accounts Receivable Representative Overview: . Core Technical Skills - General Accounts Receivable, Representative, Payment, Customer Service, Accounting, Staffing, Skills
$22.5 hourly 1d ago
Dental Insurance Accounts Receivable
American Dental Companies 4.7
Account specialist job in Phoenix, AZ
Dental Accounts Receivable Representative
About Us: American Dental Companies, with headquarters in North Phoenix at 17 and 101, is a growing, doctor-owned organization committed to delivering exceptional dental care and creating a positive, collaborative work environment. We are seeking a detail-oriented and proactive Dental Accounts Receivable Representative to join our team.
Key Responsibilities:
Follow up on outstanding insurance claims via phone, portal, and email.
Identify reasons for unpaid or denied claims and take corrective action.
Submit corrected claims, appeals, and necessary documentation promptly.
Ensure timely filing deadlines are met for all payers.
Resubmit claims with required attachments.
Address insurance retractions, recoupments, and underpayments.
Review EOBs to verify correct reimbursement according to contract.
Maintain accurate notes on all AR activity within the PMS.
Adhere to all regulatory requirements and maintain strict confidentiality of patient information.
Qualifications:
1-3 years of dental AR or dental billing experience
Strong understanding of dental insurance plans (PPO, HMO, Medicaid, EPO).
Ability to interpret EOBs and understand CDT codes.
Experience with claim appeals, corrected claims, and eligibility verification.
Proficiency in dental software (Denticon, Dentrix, Eaglesoft, Open Dental, etc.)
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to work independently and meet deadlines.
Benefits:
Medical and Vision Coverage
Free Dental Care
Paid Time Off
401(k) Plan
Office Hours: Monday-Thursday: 8 AM-5 PM | Friday: 8 AM-3 PM
Ready to join a team that values precision, positivity, and progress? Apply today and help us keep smiles bright!
$34k-43k yearly est. 1d ago
Patient Account Representative - 249427
Medix™ 4.5
Account specialist job in Phoenix, AZ
Medix Healthcare - Patient (A/R) Specialist
📍 Phoenix, AZ 85016
💲 $18-$21 per hour
🕗 Monday-Friday | 8:00 AM - 5:00 PM
We are seeking a detail-oriented and customer-focused Patient A/R Specialist to join our team. This role is responsible for handling inbound patient calls, resolving patient balance inquiries, and ensuring accurate and timely collection of outstanding self-pay balances.
Job Summary
The Patient A/R Specialist serves as a primary point of contact for patients regarding billing and account questions. This role requires an investigative mindset to research account issues, explain balances clearly, resolve discrepancies, and collect payments while maintaining excellent customer service in a high-call-volume environment.
Qualifications
Required:
1-2 years of experience in self-pay billing, billing customer service, or collections
Working knowledge of EOBs (Explanation of Benefits)
Experience working within EMR systems (NextGen a plus)
Strong customer service and communication skills
Computer literate with the ability to navigate multiple systems and screens simultaneously
Detail-oriented with strong problem-solving and investigative skills
Preferred:
Experience using NextGen EMR
Ophthalmology billing experience
Bilingual in Spanish
Key Responsibilities
Answer inbound patient calls and assist with detailed account and billing inquiries
Investigate outstanding balances and determine why claims were not processed or paid correctly
Follow up with patients to ensure self-pay balances are resolved
Take payments over the phone and set up payment arrangements when needed
Ensure patient statements are sent daily with accurate and updated information
Work accounts toward external collections after all internal collection efforts are exhausted
Research patient credits and coordinate with accounting to process approved refunds
Process bankruptcy notices according to company policy
Update and correct patient demographic information to ensure clean statements
Maintain detailed documentation of all patient interactions
Handle a high call volume of approximately 300 calls per week (60 calls per day)
Schedule
Monday - Friday
8:00 AM - 5:00 PM
No weekends
$18-21 hourly 1d ago
Collections Specialist - Advanced Collections Mitigation Unit (ACMU)
American Express 4.8
Account specialist job in Phoenix, AZ
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
Job Responsibilities:
Collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high-risk customers.
You will be responsible for owning your own client portfolio. You will need to utilize skip tracing to locate and communicate with your clients.
Typically, you will be handling the following call types: advising of account status, consequences, and offering payment solutions, as well as reducing day's delinquent and preventing call and account escalations.
Maintain high level of integrity and compliance while working with customer information
Minimum Qualifications:
Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
Resilience is needed to efficiently manage a diverse client list, while balancing performance to meet a variety of metrics.
Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive while adhering to American Express policies and procedures
A capacity to learn, willingness to try new things, flexibility to incorporate feedback and agility through change and difficult situations.
Experience managing your own client portfolio
Excellent written and verbal communication skills
Bi-Lingual spanish speaking a plus
High School Diploma or GED
Preferred Qualifications:
Knowledge of Fair Debit Collection Practice Act and laws
Skip tracing experience
Minimum 3 years of recent collections experience or 3 years of sales experience with some collections experience
Commercial collections experience
Experience with Risk initiatives as they pertain to client level dunning
Call center experience
Ability to work independently, while still being a team player within the structured service center environment.
Additional Requirements:
Flexibility to work Monday-Friday 5:00am-16:00
Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week.
Location: 18850 N 56th St. Phoenix, AZ 85054
Salary Range: $20.00 to $24.00 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
$20-24 hourly 1d ago
Client Engagement Specialist (AZ-ONSITE)
Ansira Partners 4.3
Account specialist job in Phoenix, AZ
The On-site Client Engagement Specialist will serve as a dedicated resource to our AZ client. You will help drive platform utilization, client satisfaction, and revenue growth for Ansira. This role provides proactive, strategic recommendations and guidance to help clients achieve their marketing goals while ensuring optimal use of Ansira's tools and services. While not responsible for hands-on design work, the role will require design consultation and the ability to guide clients on best practices for creative and brand execution. This is an in-person position, located within our client's offices.Key Responsibilities
Client Partnership & Support
Serve as a primary day-to-day contact for client platform needs, ensuring outstanding service and strong relationship management.
Anticipate client needs, suggest strategic alternatives, and identify opportunities that support both client goals and Ansira revenue growth.
Troubleshoot client issues across email, phone, and in-person interactions, ensuring timely resolution.
Ensure on-time execution of client projects, meeting quality and delivery expectations.
Responsible for order entry and order management, maintaining accuracy across all submissions.
Travel to client's office locations will be required.
Platform Utilization & Strategic Guidance
Drive platform adoption through education, training, and proactive recommendations.
Provide actionable insights based on platform usage and marketing performance data to help clients optimize spend and outcomes.
Provide clients with creative and design consultation, ensuring alignment with brand and compliance standards.
May be required to operate in-house small format printer to produce rush projects and client proofs.
Training & Enablement
Lead or support training sessions, workshops, and presentations to enable client teams to fully leverage Ansira's tools and processes.
Act as a brand and process advocate, reinforcing best practices across distributor and supplier needs.
Collaboration & Communication
Partner closely with the Strategic Client Engagement Manager and internal cross-functional teams (Creative, Print, Analytics, Media) to align on priorities and deliver seamless client experiences.
Document client expectations, project requirements, and feedback, ensuring alignment and follow-through.
Qualifications & Skills
2-4 years of experience in customer service and engagement, marketing consultation, or a related field.
Strong understanding of marketing strategies (preferably within the BevAlc or consumer goods industry).
Excellent communication, presentation, and relationship-building skills.
Experience supporting software or platform adoption in a consultative role.
Familiarity with creative/design processes and print production; ability to provide guidance on creative needs to aligned design team.
Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
Self-motivated, proactive, and solutions-oriented.
$33k-50k yearly est. 2d ago
Revenue Specialist
LHH 4.3
Account specialist job in Tempe, AZ
💰 42K-52K/yr + $7,500 Sign-On Bonus + Quarterly bonus incentives
🎉 Daily Lunch Catering & Flexible Start Times (as early as 6 AM! post training)
🛡️ Comprehensive Benefits including medical, dental, vision, life insurance, disability, legal services, pet insurance & more.
📍Monday to Friday | Tempe, AZ 85288 (onsite)
We're looking for a Revenue Cycle Specialist who will be focusing on credit balance resolution to join a dynamic team where accuracy and urgency matter.
What You'll Do
Research credit balance accounts and determine proper balances.
Review contractual and allowable adjustments.
Prepare refund packets and follow up with payers and patients.
Reconcile accounts down to the true balance.
Communicate with insurance companies and patients to ensure proper resolution.
What We're Looking For
A minimum of 5 years of recent experience in healthcare (medical billing/collections)
Strong background in payment posting and account reconciliation
High school diploma/GED
Proficiency in Excel and general PC skills
Ability to work under strict deadlines with a high sense of urgency
Familiarity with GE Centricity (training provided)
Ideal Candidate Profile
Organized, deadline-driven, and proactive
Skilled at multitasking and prioritizing under pressure
Comfortable identifying true credits vs. adjustment errors
Medical Billing & Collections Expertise - Deep understanding of healthcare billing processes, payer rules, and refund workflows.
Payment Posting & Account Reconciliation - Ability to identify true credits vs. adjustment errors and reconcile accounts accurately.
Excel Proficiency - Skilled in PivotTables, VLOOKUP, and data validation for reporting and analysis.
Data Analysis - Ability to interpret EOBs, ERAs, and CARC/RARC codes for accurate posting and adjustments.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ***********************************************
Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$30k-37k yearly est. 2d ago
Collections Specialist
Adecco 4.3
Account specialist job in Tempe, AZ
Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!
Adecco is currently assisting one of its clients in their search for a Collections Specialist in Tempe, AZ!
Pay rate: $19/hr
Shift availability: Operating hours: Mon - Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
For instant consideration for this role, click on Apply Now and upload resume!
Our ideal candidate for this Collections Specialist must have/must be able to:
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Review files from Loan Services in accordance with established standards, if applicable.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process customers payments through electronic draft, if applicable.
Process account maintenance transactions according to established guidelines
Education/Certification Requirements:
High School Diploma or GED
Experience requirements for this Collections Specialist:
Collections experience required or bilingual (Spanish) customer service experience required
Strong communication skills
Good decision-making and problem solving skills
Proficient with MS Office Suite
Ability to work as part of a team
Must have flexible schedule
Bilingual is a plus
Note:
This role is On-Site; thus, open to candidates near/in/around Tempe, AZ!
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Collections Specialist in Tempe, AZ APPLY NOW for instant consideration!
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$19 hourly 3d ago
Accounts Receivable Clerk
Alsco Uniforms 4.5
Account specialist job in Phoenix, AZ
Classification: Non-Exempt
The Accounts Receivable Clerk is responsible to the Office Manager for the collection and maintenance of all charge accounts by company policy. With excellent communication skills, will be able to resolve A/R issues appropriately and effectively.
About Us:
We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with an ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Benefits may vary for positions covered by a collective bargaining agreement.
Essential Functions:
Process customer payments according to company policy.
Follow the branch collection strategy in monitoring customer accounts for non-payment, skipped invoices, and partial payments.
Provide regular communication to management regarding the status of account collections.
Organize a recovery system and initiate collection efforts.
Complete monthly and quarterly closing statement processes and create reports.
Communicate with customers via phone, e-mail, mail, or in-person to make payment arrangements on delinquent accounts.
Perform reference checks of all credit applications and report findings to management.
Investigate and resolve customer inquiries on time.
Submit accounts to management for bad debt write-offs.
Fax or e-mail invoices to customers for payment.
Perform other tasks as required.
Additional Functions:
* May perform some of the other general office functions.
Qualifications:
Proficient with MS Office, with an emphasis on Excel spreadsheets summarizing aging/past due accounts.
Excellent written and verbal communication skills in English, especially in telephone skills.
Proven excellent interpersonal skills and ability to work successfully in a team environment.
Great organizational and multi-tasking skills; detail oriented.
Show successful experience in the ability to enthusiastically press into action collection efforts.
Demonstrate a good understanding of general business operating procedures and be proficient in data entry.
Typical Physical Activity:
* Physical Demands/Requirements consist of standing, sitting, walking, stooping, driving, grasping, moving equipment, pushing, pulling, reading, speaking, hearing, and lifting up to 30 lbs.
Typical Environmental Conditions:
* Vehicles on public roads, inside general offices, customer locations, and areas of a typical industrial laundry facility, Service Center, or depot.
Travel Requirements:
* None
Education:
* Some business experience.
For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.
Alsco Uniforms is an Equal Employment Opportunity Employer.
Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law.
Revised: 04/08/2024
$33k-40k yearly est. 1d ago
Customer Retention/Billing Specialist
Matt Woosley-State Farm Agency
Account specialist job in Phoenix, AZ
Job Description
State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
Greet clients, answer phone calls, respond to emails, and handle client inquiries.
Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
Enter client information into the agency management system and update records as necessary.
Handle billing inquiries, process payments, follow up on overdue accounts.
Act as a liaison between clients and agents, ensuring clear and effective communications.
QUALIFICATIONS:
Must have Arizona Property and Casualty License
Previous insurance experience preferred (State Farm)
Previous administrative or customer service experience, preferably in an insurance or financial services setting.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Friendly and professional demeanor with a strong focus on customer satisfaction.
High level of accuracy in data entry and document preparation.
Ability to work independently, handle client issues, and find effective resolutions.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$29k-39k yearly est. 6d ago
Client Success Renewals Specialist
Norstella
Account specialist job in Phoenix, AZ
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 30d ago
Group Housing and Billing Coordinator
Sitio de Experiencia de Candidatos
Account specialist job in Scottsdale, AZ
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$38k-54k yearly est. Auto-Apply 13d ago
Client Stabilization Specialist
Community Bridges Inc. 4.3
Account specialist job in Phoenix, AZ
Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.
CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.
Job Summary
The Community Bridges, Inc. (CBI) Client Stabilization Specialist is a shelter or temporary lodging site-based position with a primary role of working with individuals and families who are experiencing homelessness. The position will ensure individuals or families who are entering shelter or temporary lodging are stabilized. The position will conduct intakes into HMIS, provide education on the rules and responsibilities, resources, and provide overall orientation while in shelter or temporary lodging, The position is responsible for face-to-face visits, perimeter walks, and the escalation of issues impacting the stabilization of individuals or families in shelter or temporary lodging. Client Care Specialists will ensure communication with leadership and Client Care Coordinators on program violations to ensure issues are addressed so individuals or families can stabilize. The Client Care Specialist will communicate with leadership any identified needs of individuals who present with complex substance use, mental health, housing, and medical care needs to ensure the proper coordination of services. The CBI Client Stabilization Specialist is responsible for completing data entry into established data system, including, violations, end of shift notes, and room checks. The position is also responsible for identifying the need for completion of a housing prioritization assessment for all individuals.
Skills/Requirements
Highschool diploma or GED is required.
Minimum of 12 months of recovery from substance use and/or mental health disorders required.
1-3 years of full-time health care related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is preferred.
Valid Identification required
Behavioral Health Technician (BHT) in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures is preferred but not required.
Will complete CBI Peer Certification within 90-days of being hired.
Arizona Fingerprint Clearance Card (program specific)
CBI Offers an excellent benefits package!
Generous PTO accrual (5 weeks!),
Medical, Dental, Vision, Disability, Life, Supplemental plans
Hospital indemnity/ Critical Illness,
Pet Insurance,
Dependent Care Savings, Health Care Savings,
401K with employer match - 100% vested upon enrollment,
Wellness programs,
Tuition Reimbursement and Scholarship Programs, incentives, and more!
Very Competitive pay rates
CBI is growing and expanding our services!
We are experience tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field.
*For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! *
CBI Values your Career and have lots of growth opportunities!
Our team is supported by strong and competent leadership. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.
About our Culture, commitment to employees!
We are looking for driven and compassionate individual's that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
We know life happens, that's why we all start with a 5-week PTO plan as well as a wide range of unique benefits!
Our Facilities
Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a “no wrong door” treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.
CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!
$27k-32k yearly est. 10d ago
Collections Senior Specialist
Valon Mortgage, Inc.
Account specialist job in Phoenix, AZ
About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up-not on outdated legacy systems-so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today-we're creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning-we're building the future of regulated finance, and we want you to be part of it.
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon's mission of championing homeownership.
About the Role
We're seeking a Collections Senior Specialist to collect debt and resolve homeowner issues in real time. The ideal candidate is a self-motivated individual who is able to easily adapt to a fast-paced environment.
Responsibilities
* Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws.
* Perform skip-tracing to locate homeowners with incorrect contact information.
* Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service.
* Meticulously document all inbound and outbound collections efforts within the company platform.
* Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans.
* Mentor other Collections Specialists, leading departmental projects and initiatives as required.
* Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies.
* Identify gaps in processes and recommend improvements.
* Test various contact center tools and platforms.
Minimum Qualifications
* 3+ years of collections experience.
* Previous skip-tracing experience.
* Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest).
* Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems.
* Previous experience with using workforce tools or partnering with workforce management teams.
* Previous experience with handling sensitive documentation.
* Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA).
* Excellent time management skills.
* Ability to assess homeowner needs and overcome objections.
* High School Diploma or equivalent
Location
* On-site (Phoenix, AZ)
Benefits
* Compensation: Competitive salary and a 401(k) plan-with a 4% annual match!
* Hours: No weekends or late nights required!
* Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
* Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
* Food & meals: In-office snacks and drinks (and Bagel Fridays)!
* Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
* Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to **************** if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
$37k-50k yearly est. Auto-Apply 35d ago
Collections Specialist - Advanced Collections Mitigation Unit (ACMU)
American Express 4.8
Account specialist job in Phoenix, AZ
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
**Job Responsibilities:**
+ Collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high-risk customers.
+ You will be responsible for owning your own client portfolio. You will need to utilize skip tracing to locate and communicate with your clients.
+ Typically, you will be handling the following call types: advising of account status, consequences, and offering payment solutions, as well as reducing day's delinquent and preventing call and account escalations.
+ Maintain high level of integrity and compliance while working with customer information
**Minimum Qualifications:**
+ Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
+ Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
+ Resilience is needed to efficiently manage a diverse client list, while balancing performance to meet a variety of metrics.
+ Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive while adhering to American Express policies and procedures
+ A capacity to learn, willingness to try new things, flexibility to incorporate feedback and agility through change and difficult situations.
+ Experience managing your own client portfolio
+ Excellent written and verbal communication skills
+ Bi-Lingual spanish speaking a plus
+ High School Diploma or GED
**Preferred Qualifications:**
+ Knowledge of Fair Debit Collection Practice Act and laws
+ Skip tracing experience
+ Minimum 3 years of recent collections experience or 3 years of sales experience with some collections experience
+ Commercial collections experience
+ Experience with Risk initiatives as they pertain to client level dunning
+ Call center experience
+ Ability to work independently, while still being a team player within the structured service center environment.
**Additional Requirements:**
+ Flexibility to work Monday-Friday 5:00am-16:00
+ Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week.
+ Location: 18850 N 56th St. Phoenix, AZ 85054
**Qualifications**
Salary Range: $20.00 to $24.00 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Credit
**Primary Location:** US-Arizona-Phoenix
**Schedule** Full-time
**Req ID:** 26000425
$31k-41k yearly est. 1d ago
Accounts Receivable Clerk
Alsco, Inc. 4.5
Account specialist job in Phoenix, AZ
The Accounts Receivable Clerk is responsible to the Office Manager for the collection and maintenance of all charge accounts by company policy. With excellent communication skills, will be able to resolve A/ R issues appropriately and effectively. Ab Accounts Receivable, Clerk, Customer Experience, Office Manager, Manufacturing, Accounting, Account, Payment
How much does an account specialist earn in Scottsdale, AZ?
The average account specialist in Scottsdale, AZ earns between $26,000 and $57,000 annually. This compares to the national average account specialist range of $28,000 to $62,000.
Average account specialist salary in Scottsdale, AZ
$38,000
What are the biggest employers of Account Specialists in Scottsdale, AZ?
The biggest employers of Account Specialists in Scottsdale, AZ are: