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  • Account Specialist, Anti Infectives - St. Louis

    Abbvie, Inc. 4.7company rating

    Account specialist job in Springfield, IL

    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at *************** Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description The Account Specialist is responsible for maximizing opportunities for the product portfolio in single layer geography. This individual will develop and maintain strategic business relationships with a wide spectrum of customers to include Hospitals, IDN's, Academic Institutions, Outpatient Accounts, Long Term Care Facilities, Government Accounts, and Specialty Private Practice. Business relationships will focus on increasing patient access to portfolio products, consistent with approved labels, developing new business, expanding current business, maximizing resource utilization, and increasing sales to achieve geography sales goals through a solution oriented and collaborative approach. The role will involve networking, client services, and a thorough understanding of institutional and medical practices. Responsibilities Advances hospital and specialty customers along the sales continuum and gains prescriber commitments through effective questioning, active listening, and utilization of approved data and resources. Delivers on-label presentations/sales calls to appropriately highlight the benefits and risks of the product portfolio to create awareness of product solutions and address gaps in therapeutic areas, resulting in sales goal achievement. Develops professional relationships and differentiates the Anti-Infective portfolio's value proposition at all levels (C-Suite, Physicians, Hospital Staff, Support Personnel) within accounts and departments to further the use of the product portfolio. Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. Ability to achieve success in a complex, matrixed, account-based selling environment in which the need for collaboration and cross functional discipline is critical. Consistently partners with AbbVie in-field (MSLs, National Director of Accounts and Key Account Directors) to and in-house teams to identify, design, and/or adapt appropriate approaches and tactics. Creates, develops, executes, and monitors strategic geography business plans. Determines appropriate department, channel, HCP focus and frequency by account to deliver on sales objectives. Aligns appropriate resources to support tactic execution and adjusts as needed. Sources, interprets and utilizes key data by account to develop and maintain working account profiles and relationship maps for all territory accounts to maximize call continuum and communication. Consistently targets key stakeholders and decision makers within each hospital/institution/outpatient setting to expand physician usage and customer base. Attend and actively participate in local boards, societies, conventions, and other HCP meetings when appropriate. Represent AbbVie and assigned products at such venues, build/improve new/existing relationships. Channel key information, developments, or findings to internal partners/stakeholders. All communications in these forums are on-label. Complete all AbbVie required training and maintain adherence to all company policies and OEC/Legal procedures. Meet health care industry representative credentialing requirements to gain entry into facilities and organizations that are in assigned territory. These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, and proof of immunization/vaccination for various diseases * Proactively collaborates across multiple departments within healthcare institutions and across organizations. Seamlessly works with cross-functional partners including National Director of Accounts and Key Account Directors to develop processes within the account base while working with Medical Science Liaisons to develop compliant communication strategies. This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers St. Louis and the Western portion of Missouri. Qualifications Qualifications Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required. Relevant and equivalent industry experience required in lieu of a bachelor's degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required. Account based selling experience (Hospitals, Wound Care Centers, or Infusion Centers) and experience building advocacy in hospitals, with or without a formulary win, for acute products. History of navigating the matrix environment within accounts and complex customers such as IDN's, Academic Institutions, Hospitals, Outpatient accounts etc. Knowledge of formulary approval process and driving formulary approvals. Experience with Buy and Bill and specialty pharmacy products is preferred. Documented history of strong sales performance, consistent top performer, in a challenging market space or product portfolio. Proven advanced sales skills, ability to communicate novel or complex products and process while keeping it simple and overcoming customer concerns, advancing the sale and gaining new business. Strong team player mentality and a successful history of working as an individual contributor within a collaborative environment. Strong business acumen: individual accountability and ownership of sales geography with the ability to multitask in a productive manner, solving problems and influencing without authority. Strong desire to "explore the unknown" and continuously enhance personal, professional, and account knowledge. Ability to effectively prioritize and manage multiple accounts. Business savvy, analytical ability to analyze diverse sets of data using multiple tools and define account/program strategies that drive Strong planning and organization skills. Strong presentation and facilitation skills. Proven ability to learn procedural, technical, and clinical information quickly. Ability to understand, articulate, and routinely present complex scientific information to a variety of audiences. Strong problem resolution skills. Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnerships with colleagues and cross functional team. Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Ability to fully cover the assigned geography. * An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials. * These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: * The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. * We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit ************************************************************************* US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: *************************************************************
    $62k-80k yearly est. 1d ago
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  • Client Success Renewals Specialist

    Norstella

    Account specialist job in Springfield, IL

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 30d ago
  • Client Specialist -- The Gables, Springfield

    Knitwell Group

    Account specialist job in Springfield, IL

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00211 Springfield, IL-Springfield,IL 62704Position Type:Regular/Part time Pay Range: $15.50 - $19.40 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $15.5-19.4 hourly Auto-Apply 35d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Account specialist job in Springfield, IL

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 13d ago
  • Associate Implementation Services Specialist

    Karmak 3.5company rating

    Account specialist job in Carlinville, IL

    The Associate Implementation Services Specialist is responsible for assisting a Karmak customer to seamlessly and productively implement the Karmak business system from first engagement to after the Bring Live. This includes configuring Karmak's software based on the customer's needs, to help the customers implement strategic business processes, to convert the customer's data for setup, sandbox and live and by providing comprehensive training that gives our customers and their businesses the tools and knowledge to utilize the Karmak software effectively and efficiently. The Associate Implementation Services Specialist must be able to set up and train on one specific major module, as well as to be able to convert data for setup, sandbox and Bring Live. The Associate Implementation Specialist also must be able to complete Branch Adds, Module Adds and Merger/Acquisition setup and training for their specific module. Essential Job Functions Guide and assist customers through the transition from their previous business system to Fusion by providing the following: Enterprise and Business Strategy/Data Discussion calls. Includes explanation of data load-sheet requirements. Converting setup, sandbox and live data and communicating necessary changes and feedback to the customer. Configuring the new Karmak business system with input from the customer. Webinar training prior to Bring Live. Remote assistance during Customer recreation. On-site or Remote training during Bring Live. Documenting and communicating notes at every step for all necessary parties' visibility and understanding. Including, but not limited to: Business Strategy Emails/Notes Setup Checklists: internal and customer-facing Training Module Master Workbooks Session Recordings Recap emails Clockify GuideCX Salesforce Karmak-licensed AI tools Complete configuration and training portions of Branch Adds, Module Adds and/or Merger/Acquisitions based on the customer request. This includes: Completing the assigned item(s) by the date provided by the customer and/or the Karmak Operations Coordinator. Notifying the Resource Coordinator or Operations Coordinator of any time or additional meetings which need to be scheduled. Maintaining communication with the customer and internal teams regarding needs and status of the assigned. Completing all documentation, cases and follow-up items related to the assigned as outlined in the Implementation Services Standard Operating Procedures (SOPs) and/or process documents. Seeking out necessary resources to discuss any business-process related issues/items which may present themselves during the process. Conducting webinar training and/or remote/onsite training based on assigned services. Conduct additional services webinars for existing customer base. Understand Karmak's implementation process and the departments that impact the process. Able to work with each of the necessary departments in a positive and accountable manner. Understand Karmak's Branch Add, Module Add and Merger/Acquisition processes and the departments involved in those services. Able to work with each of the departments positively and professionally. Be able to understand Salesforce and how it relates to Implementation Services projects. Able to find customer information and to read and understand all applicable documentation (Sales Orders, Cases, etc.). Able to professionally complete assigned cases and to close those cases within set timeframe. Have a basic understanding of business processes and their impact on the setup of the Karmak business system software. Adherence to all Department and Team policies and processes as identified in written SOP documents. Essential Knowledge, Skills and Abilities Valid US Driver's License. Ability to travel inside and outside of United States. Proficient in Microsoft Office products: Outlook, Word, Excel. Basic understanding of Karmak-licensed AI tools and comfortability in their usage. Ability to learn at least one major module of Karmak software. Ability to complete data load-sheet conversations and to complete data conversion. Ability to learn and work both independently and within the framework of a team. Basic understanding of the business and industry of our customers. Basic knowledge of various learning styles and how to apply them. Customer service skills. Ability to maintain a professional attitude. Ability to maintain focus and be detail oriented. Have excellent time management and organizational skills. Be able to work well within the framework of a team and to follow documented processes and procedures. Possess exceptional communication skills. Ability to accept and build on constructive criticism, both from team members and from customers. Assumes ownership and accepts responsibility for all actions. Note for Accounting Implementation Services Specialists - Have an Associate's degree in accounting OR equivalent experience. The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.
    $55k-82k yearly est. 50d ago
  • Enterprise Account Specialist

    Dodge Construction Network

    Account specialist job in Springfield, IL

    Dodge Construction Network (Dodge) is looking for an Enterprise Account Specialist is to harness the power of Dodge's product suite, data, and analytics to fuel our sales growth and innovation. Through meticulous analysis, strategic insights, and collaboration with diverse teams, the role is pivotal in crafting enterprise account sales strategies that elevate our customer retention and ensure our customers achieve effective usage of our products The Enterprise Account Specialist will use their expertise and insights to directly influence our sales and service approach, shaping our company's trajectory for large, strategic enterprise accounts. This is a full-time position and reports directly to the VP, Product GTM. **_Preferred Location_** This is a remote, home-office based role and candidates located in the continental United States will be considered. **_Travel Requirements_** Minimal travel is expected for this role. **_Essential Functions_** + Work with and support Enterprise Account Managers and Account Executives as related to Dodge Business Intelligence solutions (SpecShare, BuildShare, MarketShare), BuilderSeries, and charter products + Collaborate with senior-level strategy and forecasting professionals at client organizations to support the utilization of Dodge market sizing tools + Serve as the SME for all Dodge forecasting, analytics, and BI tools as well as BuilderSeries and charter products + Identify areas within existing and prospective clients where Dodge products could be applied and work with existing customers to drive better product adoption and usage of current products + Assist in the discovery, scoping and pricing of analytics related products and offerings + Leverage existing account relationships to support Enterprise Account Managers upsell and cross-sell strategies + Ensure renewals at strategic enterprise accounts is achieved without loss of revenue and leverage customer relationships to proactively identify any risk to renewal + Stay updated on industry trends, competitor data solutions, and market dynamics to adapt and enhance sales strategies accordingly + Foster collaboration with product teams to communicate customer feedback and data requirements, ensuring our product remains competitive and aligned with market demands. **_Education Requirement_** Bachelor's degree in Business Analytics, Data Science or other related field or equivalent education and work experience. **_Required Experience, Knowledge and Skills_** + 10+ years of experience in sales analytics, preferably within a SaaS environment + Proficiency in analytics tools and software + Strong understanding of both the sales process and the SaaS business model + Exceptional communication skills, with the capability to translate intricate data findings into actionable insights **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-20
    $33k-52k yearly est. 14d ago
  • SPD Field Account Specialist - 61

    Rep-Lite

    Account specialist job in Springfield, IL

    Field Account Specialist - Sterile Processing Focus Transform How Healthcare Runs Behind the Scenes Are you an experienced Sterile Processing or OR professional ready to take your expertise beyond the department? This field-based, clinical-facing role allows you to directly influence hospital efficiency, tray readiness, and OR performance - without working traditional department shifts. We're seeking a Field Account Specialist with a strong foundation in sterile processing, surgical instrumentation, and OR workflows who thrives in hands-on, relationship-driven environments. What You'll DoBe the Bridge Between SPD & the OR Partner closely with Sterile Processing, Central Services, and OR teams to optimize tray workflows and instrument readiness Serve as the on-site expert for system utilization, setup, maintenance, and troubleshooting Manage trays and instruments including setup, audits, tracking, and OR readiness Drive Utilization & Efficiency Identify opportunities to improve tray management, turnaround times, and workflow efficiency Monitor processing performance and provide actionable insights that reduce errors and delays Support vendor tray optimization and redesign initiatives as needed Train & Support Clinical Teams Deliver hands-on training and in-services for SPD techs, scrub techs, and OR staff Provide ongoing support and act as a trusted clinical resource Ensure best practices are followed across departments Build Relationships & Track Success Build and maintain strong working relationships with SPD leaders, OR staff, and hospital stakeholders Track key metrics such as setup time, utilization, and processing efficiency Support quality initiatives, customer satisfaction, and continuous improvement programs What We're Looking ForRequired 5+ years of experience in SPD, Central Services, Surgical Services, OR, or related clinical settings Strong understanding of sterile processing workflows and tray/instrument management Hands-on comfort with equipment and basic mechanical or technical troubleshooting Highly organized, detail-oriented, and process-driven Strong communication skills with a customer-focused mindset Willingness to travel locally/regionally and work flexible schedules Preferred Backgrounds SPD Supervisor or Manager Orthopedic or Spine Certified Surgical Technologist OR Liaison or OR Team Lead Associate Medical Device Representative Scrub Tech or candidates with orthopedic or technical device exposure Education & Certifications Associate's degree preferred, not required CRCST / CBSPD / CST certification preferred Experience with quality systems or instrument tracking platforms is a plus Why SPD & OR Professionals Love This Role Your SPD expertise is the foundation - not an afterthought Influence hospital-wide efficiency, not just one department Stay hands-on and clinical, while gaining field-based autonomy Work side-by-side with OR teams, leadership, and vendors Grow your career without leaving healthcare Work Environment Hospital-based environments including SPD, ORs, and clinical spaces Requires standing, walking, lifting trays/equipment, and prolonged movement Flexible scheduling may be required to support clinical needs Ready to Take the Next Step? If you're an experienced SPD or OR professional ready to expand your impact, step into a role where your knowledge drives real operational change. Apply today and bring sterile processing excellence to the field. Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application. If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will ******************. Thank you for your interest in Rep-Lite and good luck in your search! ***“Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
    $33k-52k yearly est. Auto-Apply 5d ago
  • Billing Adjustment Specialist

    Taylorville Memorial Hospital

    Account specialist job in Springfield, IL

    Min USD $18.34/Hr. Max USD $28.42/Hr. Identifies and researches the basis for credit amounts due on the more complex patient health insurance claims. Initiates contractual adjustments on the account and/or processes refunds to patients, governmental agencies, or insurance companies. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Qualifications Education: * Education equivalent to graduation from high school or GED is required. Licensure/Certification/Registry: Experience: * Two or more years as a Billing Adjustment Specialist, or comparable insurance, accounting, and/or health care billing experience is required. Must possess the technical knowledge to process credit amounts due on routine and the more complex claims and resolve errors and complex issues associated with them. Other Knowledge/Skills/Abilities: * Demonstrates thorough knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9) coding, and hospital billing claim form UB-04. * Basic working knowledge of personal computers and their associate user software is required. Experience with Microsoft Office products Word and Excel is preferred. * Ability to multi-task while working on multiple responsibilities simultaneously. * Demonstrated ability to work successfully with internal customers and external contacts is required. * Possesses a highly developed critical thinking and problem solving-ability to work through complex situations. * Demonstrates excellent oral and written communication, keyboarding, basic math, and problem solving skills. Responsibilities Identifies patient accounts with credit balances and prioritizes the daily reconciliation and processing of each account. Analyzes credit balances on patient accounts and confirms the reason and validity of refunds or contractual adjustments prior to processing. Approves and processes individual account refunds, contractual adjustments, or write-offs up to authority limit granted. Refers items above this level to supervisor or manager for approval prior to processing. Identifies situations in which contractual adjustments are warranted by determining the original billed amounts as compared to the amounts allowed and prescribed by Medicare / Medicaid and/or managed care contracts, as applicable. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Uses an electronic spreadsheet to calculate contractual or credit adjustments and documents/posts these amounts to the appropriate account using system software. Communicates orally and in writing with internal and external insurance representatives and/or governmental agencies (as applicable) to obtain insurance verification and to resolve account questions and billing issues. Identifies errors or omissions and initiates corrections on accounts with credit balances. Researches and reconciles unidentified payments and posts such payments to the appropriate account or initiates refunds as appropriate. Researches and resolves payment issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to management. Provides input regarding system edits designed to identify and ensure consistent and compliant data necessary for processing medical claims. Responds to requests from internal departments regarding the billing, adjustments, and crediting of medical claims. Documents online systems and electronic files to ensure accurate data is noted regarding the status payment and credit adjustment of claims. Ensures compliance to Medicare/Medicaid and/or managed care contract guidelines and processes at each work step to facilitate accurate and timely reimbursements to the organization. May assist with special projects, analyses, or audits. As directed and defined by management, orients and cross-trains on other unit duties which are outside of regularly assigned area of responsibility. May serve as a back-up for other areas within the unit or department, especially during times of special needs or staff absences. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
    $18.3-28.4 hourly Auto-Apply 8d ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Account specialist job in Springfield, IL

    **Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $32 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-32 hourly 36d ago
  • Patient Financial Services Specialist

    Hillsboro Area Hospital 4.1company rating

    Account specialist job in Hillsboro, IL

    Full-time Description The Patient Financial Services Specialist is a key member of the Patient Accounting team, responsible for supporting the financial experience of patients through compassionate service, accurate billing processes, and informed financial counseling. This role combines direct patient interaction with behind-the-scenes account management, including resolving account issues and assisting patients with understanding and managing their financial responsibilities. The Specialist ensures billing accuracy and compliance while helping patients access necessary care without unnecessary financial hardship. ESSENTIAL DUTIES AND RESPONSIBILITIES Patient Communication & Financial Counseling Provide exceptional customer service via phone, email, and in-person interactions regarding billing inquiries, account balances, and payment options. Educate patients about insurance coverage, out-of-pocket responsibilities, and available financial assistance programs. Evaluate patients' financial situation to determine eligibility for payment plans or financial assistance in accordance with organizational policies. Meet with patients to review bills, assist with financial assistance applications, and establish payment plans in accordance with policy. Conduct follow-up communications to collect documentation and complete financial aid processes. Respond promptly to inquiries or correspondence from patients. Account Review & Maintenance Analyze patient accounts for billing accuracy and ensure proper application of insurance payments and patient responsibility. Document all account activity, communications, and financial arrangements accurately in the billing system. Review credit balances and reconcile multiple accounts when applicable. Collaborate with billing and insurance teams to support seamless patient financial experiences. Compliance & Professional Conduct Uphold patient confidentiality and comply with HIPAA and all applicable federal, state, and organizational regulations. Maintain knowledge of hospital and departmental policies and procedures, including corporate compliance. Promote a work environment consistent with the mission, vision, and values of the organization. Report compliance concerns appropriately and participate in training sessions as required. ADDITIONAL DUTIES Strong understanding of health insurance plans, billing processes, financial assistance programs, and regulatory guidelines. Excellent communication skills with the ability to explain complex financial information in a clear, respectful, and empathetic manner. Highly organized and detail-oriented; able to prioritize tasks and work independently with minimal supervision. Bilingual skills are a plus. Ability to work under pressure, meet deadlines, and adapt to changing priorities. (The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.) SUPERVISORY RESPONSIBILITIES None Requirements EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, finance, or related field preferred. Minimum of 2 years' experience in medical billing, hospital insurance procedures, financial counseling, or patient accounts in a healthcare setting. Proficiency with billing systems, EHR platforms, and Microsoft Office applications. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS & WORK ENVIRONMENT Regular contact with patients, guarantors, insurance representatives, and internal departments. Primarily sedentary work in a standard office or remote setting. Frequent use of computer, phone, and office equipment. Occasional lifting of up to 25 pounds. Visual acuity for reviewing billing documentation and computer screens. CORPORATE COMPLIANCE Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health's Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse. BENEFITS Please use the link below to visit our website for a list of benefits offered. *************************************** Salary Description $18.90 - $28.35 per hour
    $18.9-28.4 hourly 60d+ ago
  • Patient Account Associate II EDI Coordinator

    Intermountain Health 3.9company rating

    Account specialist job in Springfield, IL

    Creates and optimizes EDI connectivity for ERAs, completes and monitors enrollments, manages and maintains payer portals. **Essential Functions** + Develops and implements strategies for adhering to commercial and Government requirements of emerging payment techniques and various payor portal access requirements, not limited to: development of procedures, assessing and communicating reporting and documentation. Establishing processes for the Intermountain system in complying with payor requirements + Serves as a subject matter expert for commercial payor requirements and mechanisms for alternative payment methods. Accountable for understanding and communicating the related commercial and regulatory programs payment techniques and portal access requirements. + Acts as a technical resource related to portal access and functionality for operational management and staff. Manages and maintains all tickets related to government and commercial payor portals across the organization. + Acts as a subject matter expert for the RSC as it relates to EDI enrollments to obtain remittance advice. Acts as a liaison between the organization and vendors, and internal and external partners. Collaborates with interdepartmental leadership and vendors to implement streamlined workflows, training and communication. + Supports leadership in coordinating with clearinghouse vendors and works to obtain electronic payments where the clearinghouse contracts are not in place. Creates and provides monitoring and trending reports to the Cash Management Leadership teams. Utilizes reporting to partner with internal and external partners and provide suggested solutions for identified trends + Research errors identified by payor payments being sent in means other than EFT/ERA or via clearinghouse. Achieve and maintain electronic payment activity at 100% or as payors allow. Works with clearinghouse to enroll payors and resolve payment/system issues. + Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. + Performs other duties as assigned **Skills** + Written and Verbal Communication + Detail Oriented + EDI Enrollment + Teamwork and Collaboration + Ethics + Data Analysis + People Management + Time Management + Problem Solving + Reporting + Process Improvements + Conflict Resolution + Revenue Cycle Management (RCM) **Qualifications** + High school diploma or equivalent required + Two (2) years for back-end Revenue Cycle (payor enrollment, payment posting, billing, follow-up) + Associate degree in related field preferred Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington **Physical Requirements** + Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess colleagues' needs. + Frequent interactions with colleagues that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately + Manual dexterity of hands and fingers to include frequent computer use for typing, accessing needed information, etc **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $24.00 - $36.54 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $38k-43k yearly est. 60d+ ago
  • Collector

    Illinois Educators Credit Union 3.5company rating

    Account specialist job in Springfield, IL

    Job Description Who We Are... Our members come from all different walks of life and so do we. We hire great people from a wide variety of backgrounds, experience and education to make our Credit Union stronger. We stand strong in our core beliefs of making members' money, saving members' money, and saving members' time. See why a Credit Union is a great financial partner. Your Role... The Collector position has an important role for preserving the Credit Union's assets by helping our members with solutions when experiencing debt problems. This position will analyze delinquent loan accounts and work to find solutions with members to collect loan payments and/or recovering collateral, maintain accurate files and reports on collections, recovery, and tracking documents. As a Collector your day may look like this: Contact members either by telephone and/or mailed notices regarding delinquent obligations, negative account balances, negative over limit accounts and other actions needed to bring items current. Ensure that communications are accurate and timely per policies and procedures. Assist members with delinquent obligations; review options regarding workout solutions and make repossession of collateral and charge off recommendations. Maintains accurate files and reports on all collections and recovery activity, trends, and forecasting. Make recommendations for continued improvements in the process. Monitor the work of outside collection agencies and attorneys. Post payments appropriately in a timely manner. Review Collections reports with manager. Ensure the management team in informed and aware of any critical and key operational issues, making recommendations as necessary. Refer any fraudulent related activity to appropriately follow up on the claim Support other department functions as capacity dictates. The Requirements... Our desired candidate will have 2-4 years of similar or related experience, possess interpersonal skills involving discussions of a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication as well as the ability to resolve first-level conflict, building relationships and cooperation. Must be experienced and knowledgeable with Collection terms and processes. Experienced in Microsoft Office and computer functions. A Bachelor's degree in Business or related field preferred, Associates degree and achievement of formal certifications recognized in the industry as equivalent to Bachelor's degree. This is an in-office position, Monday-Friday 8:00am-5:00pm. The Benefits... 401k Retirement Program/Employer Matching up to 4% Paid Holidays - follow the Federal holiday schedule Paid Time Off accrued monthly Health/Dental/Vision insurance eligible 1st of month after 60 days Life & Disability insurance eligible 1st of month after 60 days Tuition Reimbursement for work related coursework Supplemental Life Insurance eligible 1st of month after 60 days Infant to Work Program Wellness Program The Team... If you share a passion for making an impact in a customer-focused environment, submit your resume/application for this role. We provide equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law.
    $34k-42k yearly est. 24d ago
  • Route Collector

    Lucky Lincoln Gaming

    Account specialist job in Decatur, IL

    Full-time Description Lucky Lincoln Gaming is hiring a full-time Route Collector to function as part of the Operations Team to pick up, deliver, and record cash collected from our Video Gaming Terminals or VGTs. The Route Collector will collect and deliver cash to and from our partner locations and return the cash to our vault. The successful candidate must be 21 years or older, be detail oriented, and pass a detailed background check with the Illinois Gaming Board and the Illinois Department of Professional Regulations. Our team is committed to driving organizational growth. We are privately owned, fast-paced, and fast-growing! This is an outstanding opportunity with the potential to grow and advance in the operations department! Duties and Responsibilities Must be comfortable securing, handling, and transporting large sums of currency. Accurate and detailed recordkeeping of funds transactions. Filling redemptions terminals with cash and removing cash on video gaming terminals. Accurately recording meter readings from VGTs (Video Gaming Terminals). Maintain constant awareness of surroundings and communication of unsafe or dangerous conditions related to LLG's equipment or operations to management. Security and confidentiality of proprietary data and information. Perform minor maintenance of VGT machines when necessary. Firearm handling experience preferred Successful Candidates Will Have Ability to complete tasks with minimal direction. Strong communication skills. Mechanically and technologically inclined. Strong moral character and work ethic. Ability to drive or ride in a vehicle for several hours per shift. Ability to walk, sit, stand, and lift up to 75 pounds at any time. Requirements Qualifications High school diploma or GED required. At least 21 years of age. Be able to pass a background check and obtain a Terminal Handler's license from the Illinois Gaming Board required. Ability to obtain and/or maintain firearms owners' identification (FOID) and Permanent Employee Registration Card (PERC). Valid driver's license with a clean driving record. Compensation $20 - $20 USD We Run on EOS At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. Our Core Values Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency Equal Employment Opportunity Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Salary Description $20/hr
    $20 hourly 60d+ ago
  • Account Specialist, Anti Infectives - St. Louis

    Abbvie 4.7company rating

    Account specialist job in Springfield, IL

    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at *************** Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok (******************************* . Job Description The Account Specialist is responsible for maximizing opportunities for the product portfolio in single layer geography. This individual will develop and maintain strategic business relationships with a wide spectrum of customers to include Hospitals, IDN's, Academic Institutions, Outpatient Accounts, Long Term Care Facilities, Government Accounts, and Specialty Private Practice. Business relationships will focus on increasing patient access to portfolio products, consistent with approved labels, developing new business, expanding current business, maximizing resource utilization, and increasing sales to achieve geography sales goals through a solution oriented and collaborative approach. The role will involve networking, client services, and a thorough understanding of institutional and medical practices. Responsibilities + Advances hospital and specialty customers along the sales continuum and gains prescriber commitments through effective questioning, active listening, and utilization of approved data and resources. Delivers on-label presentations/sales calls to appropriately highlight the benefits and risks of the product portfolio to create awareness of product solutions and address gaps in therapeutic areas, resulting in sales goal achievement. + Develops professional relationships and differentiates the Anti-Infective portfolio's value proposition at all levels (C-Suite, Physicians, Hospital Staff, Support Personnel) within accounts and departments to further the use of the product portfolio. + Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. + Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. + Ability to achieve success in a complex, matrixed, account-based selling environment in which the need for collaboration and cross functional discipline is critical. Consistently partners with AbbVie in-field (MSLs, National Director of Accounts and Key Account Directors) to and in-house teams to identify, design, and/or adapt appropriate approaches and tactics. + Creates, develops, executes, and monitors strategic geography business plans. Determines appropriate department, channel, HCP focus and frequency by account to deliver on sales objectives. Aligns appropriate resources to support tactic execution and adjusts as needed. + Sources, interprets and utilizes key data by account to develop and maintain working account profiles and relationship maps for all territory accounts to maximize call continuum and communication. Consistently targets key stakeholders and decision makers within each hospital/institution/outpatient setting to expand physician usage and customer base. + Attend and actively participate in local boards, societies, conventions, and other HCP meetings when appropriate. Represent AbbVie and assigned products at such venues, build/improve new/existing relationships. Channel key information, developments, or findings to internal partners/stakeholders. All communications in these forums are on-label. + Complete all AbbVie required training and maintain adherence to all company policies and OEC/Legal procedures. Meet health care industry representative credentialing requirements to gain entry into facilities and organizations that are in assigned territory. These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, and proof of immunization/vaccination for various diseases + Proactively collaborates across multiple departments within healthcare institutions and across organizations. Seamlessly works with cross-functional partners including National Director of Accounts and Key Account Directors to develop processes within the account base while working with Medical Science Liaisons to develop compliant communication strategies. This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers St. Louis and the Western portion of Missouri. Qualifications Qualifications + Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required. Relevant and equivalent industry experience required in lieu of a bachelor's degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required. + Account based selling experience (Hospitals, Wound Care Centers, or Infusion Centers) and experience building advocacy in hospitals, with or without a formulary win, for acute products. History of navigating the matrix environment within accounts and complex customers such as IDN's, Academic Institutions, Hospitals, Outpatient accounts etc. + Knowledge of formulary approval process and driving formulary approvals. Experience with Buy and Bill and specialty pharmacy products is preferred. + Documented history of strong sales performance, consistent top performer, in a challenging market space or product portfolio. Proven advanced sales skills, ability to communicate novel or complex products and process while keeping it simple and overcoming customer concerns, advancing the sale and gaining new business. Strong team player mentality and a successful history of working as an individual contributor within a collaborative environment. + Strong business acumen: individual accountability and ownership of sales geography with the ability to multitask in a productive manner, solving problems and influencing without authority. Strong desire to "explore the unknown" and continuously enhance personal, professional, and account knowledge. Ability to effectively prioritize and manage multiple accounts. Business savvy, analytical ability to analyze diverse sets of data using multiple tools and define account/program strategies that drive + Strong planning and organization skills. Strong presentation and facilitation skills. Proven ability to learn procedural, technical, and clinical information quickly. Ability to understand, articulate, and routinely present complex scientific information to a variety of audiences. Strong problem resolution skills. + Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnerships with colleagues and cross functional team. Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Ability to fully cover the assigned geography. + An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials. + These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: + The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. + We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. + This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit ************************************************************************* US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: ************************************************************* Salary: $78,500 - $192,500
    $62k-80k yearly est. 1d ago
  • SPD Field Account Specialist - 61

    Rep-Lite

    Account specialist job in Springfield, IL

    Job Description Field Account Specialist - Sterile Processing Focus Transform How Healthcare Runs Behind the Scenes Are you an experienced Sterile Processing or OR professional ready to take your expertise beyond the department? This field-based, clinical-facing role allows you to directly influence hospital efficiency, tray readiness, and OR performance - without working traditional department shifts. We're seeking a Field Account Specialist with a strong foundation in sterile processing, surgical instrumentation, and OR workflows who thrives in hands-on, relationship-driven environments. What You'll DoBe the Bridge Between SPD & the OR Partner closely with Sterile Processing, Central Services, and OR teams to optimize tray workflows and instrument readiness Serve as the on-site expert for system utilization, setup, maintenance, and troubleshooting Manage trays and instruments including setup, audits, tracking, and OR readiness Drive Utilization & Efficiency Identify opportunities to improve tray management, turnaround times, and workflow efficiency Monitor processing performance and provide actionable insights that reduce errors and delays Support vendor tray optimization and redesign initiatives as needed Train & Support Clinical Teams Deliver hands-on training and in-services for SPD techs, scrub techs, and OR staff Provide ongoing support and act as a trusted clinical resource Ensure best practices are followed across departments Build Relationships & Track Success Build and maintain strong working relationships with SPD leaders, OR staff, and hospital stakeholders Track key metrics such as setup time, utilization, and processing efficiency Support quality initiatives, customer satisfaction, and continuous improvement programs What We're Looking ForRequired 5+ years of experience in SPD, Central Services, Surgical Services, OR, or related clinical settings Strong understanding of sterile processing workflows and tray/instrument management Hands-on comfort with equipment and basic mechanical or technical troubleshooting Highly organized, detail-oriented, and process-driven Strong communication skills with a customer-focused mindset Willingness to travel locally/regionally and work flexible schedules Preferred Backgrounds SPD Supervisor or Manager Orthopedic or Spine Certified Surgical Technologist OR Liaison or OR Team Lead Associate Medical Device Representative Scrub Tech or candidates with orthopedic or technical device exposure Education & Certifications Associate's degree preferred, not required CRCST / CBSPD / CST certification preferred Experience with quality systems or instrument tracking platforms is a plus Why SPD & OR Professionals Love This Role Your SPD expertise is the foundation - not an afterthought Influence hospital-wide efficiency, not just one department Stay hands-on and clinical, while gaining field-based autonomy Work side-by-side with OR teams, leadership, and vendors Grow your career without leaving healthcare Work Environment Hospital-based environments including SPD, ORs, and clinical spaces Requires standing, walking, lifting trays/equipment, and prolonged movement Flexible scheduling may be required to support clinical needs Ready to Take the Next Step? If you're an experienced SPD or OR professional ready to expand your impact, step into a role where your knowledge drives real operational change. Apply today and bring sterile processing excellence to the field. Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application. If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will ******************. Thank you for your interest in Rep-Lite and good luck in your search! ***“Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Powered by JazzHR TGE1PJjkVz
    $33k-52k yearly est. Easy Apply 6d ago
  • Billing Specialist

    Taylorville Memorial Hospital

    Account specialist job in Springfield, IL

    Min USD $18.34/Hr. Max USD $28.42/Hr. Analyzes, investigates, and resolves claims/billing information and/or errors associated with the more complex inpatient/outpatient medical insurance claims. Ensures compliance with managed care guidelines and MMC organizational policies. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Qualifications Education: * Education equivalent to graduation from high school or GED is required. Licensure/Certification/Registry: Experience: * Two or more years as a Billing Specialist (or comparable medical claims/billing experience), with the technical knowledge to process all types of applicable claims and resolve errors and complex issues associated with them. Other Knowledge/Skills/Abilities: * Demonstrates thorough knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claim form UB04 is required. * Demonstrates a comprehensive knowledge of the electronic billing system and key contract billing guidelines and possess the ability to train others on the entire billing process. * Basic working knowledge of personal computers and their associate user software is required. Experience with Microsoft Office products Word and Excel is preferred. * Ability to work within the guidelines of defined managed care contract policy provisions and company procedures. * Demonstrates ability to work successfully with internal customers and external contacts is required. * Possesses a highly-developed detail orientation, critical thinking, and problem solving ability. * Demonstrates excellent oral and written communication, keyboarding, and basic math skills. * Demonstrates ability to work unsupervised as well as the ability to work in a group setting. Responsibilities Receives and examines daily listings for assigned billing claims and determines which require further analysis and action. Investigates assigned billing claims with incomplete/incorrect information and resolves the more complex problems or errors to ensure complete and compliant information accompanies the claim. Prioritizes claims based on specified criteria and files the claim, either electronically or via paper claim. Ensures careful adherence to insurance guidelines, timeliness, accuracy, and processing procedures. Researches and resolves complex issues associated with patient insurance accounts. As applicable, identifies, documents, and reports problematic trends to management. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Analyzes reports containing rejected account information and performs the necessary research to resolve the reason(s) for the rejection and secures any other required information. Provides input regarding system edits designed to identify and ensure consistent and compliant data necessary for processing medical insurance claims. Responds to requests from internal departments regarding the proper coding, billing, and processing of medical insurance claims. Communicates and resolves issues with a variety of internal and external sources regarding medical insurance claims. This may include internal departments, patients (or other responsible parties), third-party payors, social service agencies, Medicare/Medicaid staff, other insurance carriers, service providers, and collection agencies. Initiates corrections to charges and contractuals / allowances within scope of expertise and authority granted. Identifies and researches the appropriateness of late charges and, as necessary, adjusts the charge / patient account based on research findings Identifies and calculates write-off amounts and secures the necessary approvals from management for processing. Documents online systems and electronic files to ensure accurate data is noted regarding the status of claims and payments. Ensures compliance to managed care contract guidelines and processes at each work step to facilitate accurate and timely reimbursements to the organization. May assist with special projects, analyses, or audits. As directed and defined by management, orients and cross-trains on other unit duties which are outside of regularly assigned area of responsibility. May serve as a back-up for other areas within the unit or department, especially during times of special needs or staff absences. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
    $18.3-28.4 hourly Auto-Apply 40d ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Account specialist job in Springfield, IL

    ** **Hours: Monday - Friday, 8:00 AM - 4:30 PM EST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $28.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-28.8 hourly 36d ago
  • Accounts Receivable (A/R) Specialist

    Hillsboro Area Hospital 4.1company rating

    Account specialist job in Hillsboro, IL

    Full-time Description The Healthcare Accounts Receivable (A/R) Specialist is responsible for managing the complete revenue cycle process related to either hospital (HB) or professional (PB) billing accounts, depending on assignment. This includes insurance follow-up, denial resolution, and account reconciliation. The A/R Specialist ensures that outstanding balances are accurately resolved with insurance payers in a timely manner. This position requires strong knowledge of payer-specific guidelines, EDI transactions, and reimbursement methodologies across commercial, government, and managed care plans. Assignments may be separated by billing type (HB or PB), allowing the A/R Specialist to focus on the nuances of each area. Direct communication with insurance carriers, patients, and internal departments is essential to facilitate successful resolution of accounts and maintain excellent customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Accounts Receivable Management - Insurance Focused: Manage assigned A/R inventory for either hospital (UB-04 / 837I) or professional (CMS-1500 / 837P) claims, based on designated work queue. Perform timely follow-up and resolution of unpaid, rejected, or denied insurance claims. Submit corrected claims, appeals, and required documentation to secure appropriate reimbursement. Reconcile outstanding account balances to ensure accuracy of payments and adjustments. Monitor aging reports and prioritize accounts based on payer guidelines and internal timelines. Insurance Account Management: Maintain deep knowledge of payer-specific rules, coverage policies, and authorization requirements. Analyze remittance advice (ERA/EOB) to identify denials, underpayments, or coordination of benefit issues. Identify trends in denials or underpayments and collaborate with leadership and internal departments for resolution. Validate insurance eligibility and verify benefits when necessary to assist with claim resolution. Communicate professionally with payer representatives to resolve claim issues and disputes. Hospital Billing (HB) Responsibilities: Manage inpatient, outpatient, observation, ER, and ancillary hospital claims. Address complex billing concerns related to DRG, APCs, and bundled services. Collaborate with case management, coding, and HIM to resolve documentation or authorization-related denials. Professional Billing (PB) Responsibilities: Manage billing and claims for physician and clinic visits. Ensure proper use of CPT/HCPCS codes, modifiers, and place-of-service indicators. Work closely with provider groups for documentation, encounter clarification, and coding questions. Patient and Internal Communication: Respond to patient inquiries regarding insurance claim status, balances, and account questions, as needed. Assist patients in understanding insurance coverage, denials, and explanation of benefits (EOBs), as needed. Refer patients to Financial Counselors for potential charity or financial assistance when applicable, as needed. Collaborate with internal teams including Billing, Registration, Financial Counseling, HIM, and Compliance to improve resolution timelines and reduce denials. Compliance and Documentation: Maintain clear, timely, and accurate documentation of all account activities and payer communications. Ensure all actions comply with HIPAA, FDCPA, CMS regulations, and internal policies. Participate in audits, staff meetings, training, and corporate compliance initiatives as required. OTHER RESPONSIBILITIES Strong problem-solving abilities and attention to detail. Ability to manage competing priorities and meet strict deadlines. Customer service-focused mindset. Comfortable working independently as well as in a team environment. Maintains confidentiality and professionalism at all times. (The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.) SUPERVISORY RESPONSIBILITIES None Requirements EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required; associate degree in business, healthcare, or related field preferred. Minimum 2-3 years of healthcare A/R experience, including: Hospital billing (UB-04 / 837I) or Professional billing (CMS-1500 / 837P) Strong knowledge of insurance processes, billing workflows, and reimbursement methodologies. Experience with denial resolution and insurance account follow-up. Familiarity with electronic billing systems and EHR platforms (e.g., Epic, Meditech, TruBridge, CPSi, Oracle Health). Strong analytical, organizational, and communication skills. Ability to explain complex billing concepts clearly and professionally. Experience with EFT/ERA processing, EDI transactions, and payer portal utilization. Bilingual (English/Spanish or other language) is a plus. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS & WORK ENVIRONMENT Office-based position with frequent contact with insurance representatives, internal teams, and patients. Regular use of computer, phone, and standard office equipment. Prolonged sitting; occasional lifting up to 25 pounds. May require extended hours during month-end, special projects, or peak billing cycles. CORPORATE COMPLIANCE Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health's Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse. BENEFITS Please use the link below to visit our website for a list of benefits offered. *************************************** Salary Description $18.90 - $28.35 per hour
    $18.9-28.4 hourly 60d+ ago
  • Collector

    Illinois Educators Credit Union 3.5company rating

    Account specialist job in Springfield, IL

    Who We Are... Our members come from all different walks of life and so do we. We hire great people from a wide variety of backgrounds, experience and education to make our Credit Union stronger. We stand strong in our core beliefs of making members' money, saving members' money, and saving members' time. See why a Credit Union is a great financial partner. Your Role... The Collector position has an important role for preserving the Credit Union's assets by helping our members with solutions when experiencing debt problems. This position will analyze delinquent loan accounts and work to find solutions with members to collect loan payments and/or recovering collateral, maintain accurate files and reports on collections, recovery, and tracking documents. As a Collector your day may look like this: Contact members either by telephone and/or mailed notices regarding delinquent obligations, negative account balances, negative over limit accounts and other actions needed to bring items current. Ensure that communications are accurate and timely per policies and procedures. Assist members with delinquent obligations; review options regarding workout solutions and make repossession of collateral and charge off recommendations. Maintains accurate files and reports on all collections and recovery activity, trends, and forecasting. Make recommendations for continued improvements in the process. Monitor the work of outside collection agencies and attorneys. Post payments appropriately in a timely manner. Review Collections reports with manager. Ensure the management team in informed and aware of any critical and key operational issues, making recommendations as necessary. Refer any fraudulent related activity to appropriately follow up on the claim Support other department functions as capacity dictates. The Requirements... Our desired candidate will have 2-4 years of similar or related experience, possess interpersonal skills involving discussions of a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication as well as the ability to resolve first-level conflict, building relationships and cooperation. Must be experienced and knowledgeable with Collection terms and processes. Experienced in Microsoft Office and computer functions. A Bachelor's degree in Business or related field preferred, Associates degree and achievement of formal certifications recognized in the industry as equivalent to Bachelor's degree. This is an in-office position, Monday-Friday 8:00am-5:00pm. The Benefits... 401k Retirement Program/Employer Matching up to 4% Paid Holidays - follow the Federal holiday schedule Paid Time Off accrued monthly Health/Dental/Vision insurance eligible 1st of month after 60 days Life & Disability insurance eligible 1st of month after 60 days Tuition Reimbursement for work related coursework Supplemental Life Insurance eligible 1st of month after 60 days Infant to Work Program Wellness Program The Team... If you share a passion for making an impact in a customer-focused environment, submit your resume/application for this role. We provide equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law.
    $34k-42k yearly est. 54d ago
  • Route Collector

    Lucky Lincoln Gaming

    Account specialist job in Decatur, IL

    Job DescriptionDescription: Lucky Lincoln Gaming is hiring a full-time Route Collector to function as part of the Operations Team to pick up, deliver, and record cash collected from our Video Gaming Terminals or VGTs. The Route Collector will collect and deliver cash to and from our partner locations and return the cash to our vault. The successful candidate must be 21 years or older, be detail oriented, and pass a detailed background check with the Illinois Gaming Board and the Illinois Department of Professional Regulations. Our team is committed to driving organizational growth. We are privately owned, fast-paced, and fast-growing! This is an outstanding opportunity with the potential to grow and advance in the operations department! Duties and Responsibilities Must be comfortable securing, handling, and transporting large sums of currency. Accurate and detailed recordkeeping of funds transactions. Filling redemptions terminals with cash and removing cash on video gaming terminals. Accurately recording meter readings from VGTs (Video Gaming Terminals). Maintain constant awareness of surroundings and communication of unsafe or dangerous conditions related to LLG's equipment or operations to management. Security and confidentiality of proprietary data and information. Perform minor maintenance of VGT machines when necessary. Firearm handling experience preferred Successful Candidates Will Have Ability to complete tasks with minimal direction. Strong communication skills. Mechanically and technologically inclined. Strong moral character and work ethic. Ability to drive or ride in a vehicle for several hours per shift. Ability to walk, sit, stand, and lift up to 75 pounds at any time. Requirements: Qualifications High school diploma or GED required. At least 21 years of age. Be able to pass a background check and obtain a Terminal Handler's license from the Illinois Gaming Board required. Ability to obtain and/or maintain firearms owners' identification (FOID) and Permanent Employee Registration Card (PERC). Valid driver's license with a clean driving record. Compensation $20 - $20 USD We Run on EOS At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. Our Core Values Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency Equal Employment Opportunity Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
    $30k-41k yearly est. 15d ago

Learn more about account specialist jobs

How much does an account specialist earn in Springfield, IL?

The average account specialist in Springfield, IL earns between $27,000 and $63,000 annually. This compares to the national average account specialist range of $28,000 to $62,000.

Average account specialist salary in Springfield, IL

$42,000

What are the biggest employers of Account Specialists in Springfield, IL?

The biggest employers of Account Specialists in Springfield, IL are:
  1. AbbVie
  2. Rep-Lite
  3. UCB
  4. Dodge Construction Network
  5. Professional Careers
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