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Account specialist jobs in Sterling Heights, MI

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  • Life Insurance Specialist - Port Huron, MI

    ACS Auto Club Services, Inc.

    Account specialist job in Port Huron, MI

    $5,000 Sign-On Bonus Payment Terms: $2,500 paid after 30 days of employment, $2,500 paid after 90 days of employment. Join America's most trusted brand with over 100 years of service HOW WE REWARD OUR EMPLOYEES UNLIMITED Income Potential *Average Earnings $75,000 - $100,000 (base plus commissions) Pay Structure · UNLIMITED LEADS, at no cost · Elevated tiered commissions for the first 12 months · Annual Base Pay $26,000 (non-exempt, eligible for overtime) ACG offers excellent and comprehensive benefits packages: · Medical, dental and vision benefits · 401k Match · Paid parental leave and adoption assistance · Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays · Paid volunteer day annually · Tuition assistance program, professional certification reimbursement program and other professional development opportunities · AAA Membership · Discounts, perks, and rewards and much more Why Choose AAA The Auto Club Group (ACG) · Lead generation of 14+ million members · Access to unlimited walk-in traffic and referrals · Online lead generation · Annual Sales Incentive Trip A DAY IN THE LIFE of a Field Life Agent The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. · Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location. · Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals. · Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.) · Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products. · Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices. · Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities. · Assist Underwriting and Brokerage Departments in satisfying requirements. · Respond to customer inquiries and problems and ensure sound sales practices are used. · Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products. What it's like to work for The Auto Club Group: · Serve our members by making their satisfaction our highest priority · Do what's right by sustaining an open, honest and ethical work environment · Lead in everything we do by offering best-in-class products, benefits and services · ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable WE ARE LOOKING FOR CANDIDATES WHO · Possession of valid State Life Sales licenses · Ability to take and pass LUTC or CLU coursework · Maintain Life and Health licenses required to sell products · Possession of a valid State driver's license · Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products Education · High School diploma or equivalent Work Experience · Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products · Experience selling intangible products Successful candidates will possess: · Strong working knowledge of Life Insurance and Annuity products and services · Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers' needs and to promote a positive Member experience. · Effectively communicate complex information with prospective clients in a clear manner · Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products. · Assessing and reflecting customer insurance requirements consistent with company standards when writing policies · Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products · Ability to build and maintain strong relationships with customers · Prospecting and developing new sales opportunities and meeting production requirements · Ability to work collaboratively with all team members to attain business goals. · Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads · Understands and can articulate to customers the tax and legal impacts the products have on Members · Strong organization, planning, time management and administrative skills · Representing Auto Club Life in a professional and positive manner · Safely operating a motor vehicle to travel to various locations to attend meetings or community events · Proficient writing skills to compose routine correspondence · Working independently with minimal supervision · Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email. Work Environment · Works in a temperature-controlled office environment. · Limited travel required for community events, with exposure to road hazards and temperature extremes #appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $30k-40k yearly est. 1d ago

  • IP Billing Specialist

    Qualified Professional & Technical 3.8company rating

    Account specialist job in Detroit, MI

    Our client, a premier business law firm, based in Michigan with an international practice and is consistently recognized as one of the 101 Best and Brightest Places to Work, is looking for an IP Billing Specialist in our Detroit or Chicago Office. With more than 350 attorneys working in 60 different areas of concentration, our client provides timely and cost-effective counsel to clients in numerous industries. The Intellectual Property Billing Specialist is crucial in managing the financial aspects of intellectual property services. This position is responsible for overseeing both the billing and administrative functions of a complex and high-volume intellectual property portfolio. The role includes reviewing time entries on prebills for accuracy, tracking billable activities to determine billing milestones, creating, and sending invoices, reconciling billing discrepancies, and ensuring timely payments. The Intellectual Property Billing Coordinator works closely with and facilitates for both the Billing Department and the firm's Intellectual Property Department attorneys to ensure accurate invoicing, timely payments, and efficient billing operations. RESPONSIBILITIES Oversee all aspects of intellectual property billing, ensuring accuracy and compliance with client guidelines. Generate, review, and manage accurate and timely invoices for intellectual property services. Review and edit pre-bills, ensuring time entries are correctly allocated to matters and in accordance with client policy. Track billable activities to determine billing milestones and communicate new or updated client policies to timekeepers. Draft invoices based on partners' mark-up, including write-offs, in accordance with firm policies/procedures. Identify and resolve billing discrepancies by investigating issues and collaborating with internal teams. Perform time entry narrative changes with respect to additions, corrections, and deletions. Process and submit electronic LEDES invoices through various e-billing platforms (e.g., BillBlast, Serengeti, TyMetrix), troubleshooting and resolving submission errors. Communicate with clients and attorneys to address billing inquiries and ensure timely payments. Reconcile client accounts to maintain accuracy in financial records and assist with entering PTO vendor-related expenses. Prepare and analyze billing reports for internal stakeholders and clients, identifying trends and areas for process improvement. Maintain billing records and ensure compliance with firm policies, industry standards, and intellectual property laws and regulations. Support the billing team in improving workflows and optimizing efficiency. Handle confidential client data securely and maintain high ethical standards. Facilitate communication and collaboration between the Billing Department and the firm's Intellectual Property Department attorneys. Ensure timely and accurate billing by managing the entire billing process from prebill review to final invoicing. Assist with special projects and other tasks as assigned by the Billing Manager or Intellectual Property Department. QUALIFICATIONS Bachelor's degree in accounting, Finance, Information Technology, or a related field, or equivalent progressive experience. Previous experience in e-billing or billing, with knowledge of electronic billing systems including tracking status, troubleshooting, and working with clients/attorneys to resolve problems. Experience with intellectual property billing and matter management. Proficiency in using billing software and e-billing applications. Familiarity with Aderant Billing Software (preferred). Advanced proficiency in Microsoft Excel and other Microsoft Office applications. Strong skills in reconciliation, financial reporting, and data entry. Excellent attention to detail and problem-solving abilities. Effective time management skills. A strong client service approach and team orientation, with the ability to speak effectively and respond to common inquiries or complaints from all levels of clients and professional support staff. Excellent interpersonal and communication skills necessary to maintain effective relationships with partners, attorneys, clients, and staff, exhibiting a high degree of responsiveness, diplomacy, and professionalism in these interactions. Knowledge and experience in client communication within the financial or legal industry. Pay Range and Compensation Package: The anticipated annual pay range for this role is $75,000 to $80,000 (non-exempt) with a complete benefit package. -Qualified and our clients are EEOC compliant-w
    $75k-80k yearly 16h ago

  • Insurance Specialist

    Randstad 4.6company rating

    Account specialist job in Howell, MI

    Senior Insurance Service Professional - The Hanover Insurance Group Full-time Office or Hybrid Opportunity Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work? Randstad is seeking service-oriented professionals to join our insurance industry client, headquartered in Howell, MI. This position is a temporary to permanent opportunity with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth! What's in it For You? Hybrid Schedule: 808 N Highlander Way, Howell, MI 48843 (3 days in office, 2 days remote) Career Development: Average 4-6 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship Pay Rate: Starting at $25.00/hour; Conversion salary is $55,000 at point of conversion with Hanover. Schedule: Team members work scheduled shifts Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM). Your first 8 weeks will be a remote training / learning lab, then you will move into the hybrid schedule after training - can start day one on-site if you prefer. Randstad Benefits: Randstad offers major medical insurance, dental, vision and 401k. Hanover Benefits: **************************************** Job summary: As a member of the Customer Service Center team, you will work with independent insurance agents and their customers to create an outstanding service experience. By joining the team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our client's service philosophy and receive system and skills training that will position you for career growth within the Personal Lines organization. This role is responsible for providing consultative service to customers while also educating and offering personal lines P&C products in order to ensure the customer's insurance protection. Successful candidates MUST have an active Property and Casualty license or PL (Personal Lines) Producer License. Also, candidates must have the ability to perform multiple tasks, including answering simple to complex customer inquiries, effectively resolving escalated and/or complicated customer concerns, process policy and billing changes, research and communicate underwriting guidelines and coverage requirements to agents and insureds. What you'll be doing: Ability to handle all calls and make appropriate decisions or take appropriate action with minimal assistance needed from other team members or departments. Counsels, educates and provides accurate insurance advice through research and resolving problems. Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates using established underwriting guidelines, procedures and philosophy for multiple states. Ability to interpret and verify coverages and data. Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries. Recommend and secure additional or increased coverage within specified carrier guidelines. Provide insurance quotes to policyholders as required. Full account review and advocacy discussion is required on all calls to ensure protection of customers. Further discussion of additional lines of business protection will be connected to our Sales team counterparts for final binding. Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customers Process policy change and policy issuance transactions online, received through various channels within specified guidelines; makes policy payment plan changes as necessary with minimal assistance Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction. We are available for our customers Monday through Friday from 7:00 AM to 9:30 PM Eastern time and on Saturdays from 9:00 AM to 5:00 PM. Team members work scheduled shift Monday through Friday and a rotating Saturday. What you need to have : Bachelor's Degree preferred or equivalent experience 2+ years of experience in a Personal Lines and or P&C industry role, call center experience strongly preferred. Must possess a Property & Casualty License or PL Producer License Hardwired Ethernet connections speeds of 10 mbps upload and 50 mbps download are required Possess strong customer service skills and behaviors Experience in offering and closing on needs-based coverage and line of business opportunities Effective in cultivating strong business relationships through a clear focus on internal and external customers Able to overcome obstacles, to be flexible and find common ground for a resolution Exhibits, positive attitude and patience when communicating with customers Makes decisions in an informed, confident and timely manner Strong organizational and time management skills Demonstrates strong written and verbal communication skills and overall an effective communicator that can effectively influence and persuade others Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner Easily adapts to new or different changing situations, requirements or priorities Cultivates an environment of teamwork and collaboration Proficient with virtual technology and troubleshooting voice and computer system challenges (i.e. Avaya, NICE, POS systems) Ability to work under minimal supervision
    $55k yearly 1d ago

  • Business Process Specialist I

    TPI Global Solutions 4.6company rating

    Account specialist job in New Baltimore, MI

    Business Process Specialist I/Admin assistant Contract Duration: Contract through 12/31/2026 (High potential for extension) Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday) Position Overview The Business Process Specialist I will provide comprehensive administrative and operational support at a compressor station facility. This role supports the Gas Supervisor and station personnel by managing documentation, coordinating work orders, maintaining records, supporting planning activities, and facilitating site operations. The ideal candidate is detail-oriented, organized, and capable of balancing multiple priorities in a fast-paced operations environment. Key Responsibilities Provide administrative support to the Gas Supervisor and station staff. Organize, maintain, and file all code-related and regulatory documentation. Prepare, distribute, and close work orders and required forms. Assist in weekly and monthly work planning meetings by preparing materials and documenting action items. Maintain crew overtime lists and prepare weekly postings. Reconcile purchasing card receipts for station crews. Monitor station security gate; ensure all visitors are properly logged and escorted as required. Submit monthly and annual operational reports, including fuel and gas handling, operating/engine data, and rectifier readings. Identify and propose continuous improvement opportunities related to administrative processes. Provide general site support, including presentation preparation, scheduling appointments and events, entering service requests, and managing invoicing activities. Required Skills & Qualifications High school diploma or equivalent. 2-4 years of experience in an administrative support role or related field. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Strong written and verbal communication skills. Excellent organizational and time-management skills. Ability to prioritize and manage multiple tasks simultaneously. Strong problem-solving skills with the ability to resolve issues independently. Proficiency with computer systems, software, and administrative technologies. Ability to handle sensitive information and perform highly responsible administrative functions with accuracy and efficiency.
    $37k-56k yearly est. 3d ago

  • Customer Relations Specialist $60K-$90K

    Schoenherr Roofing

    Account specialist job in Warren, MI

    Job Description Customer Relations Specialist Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Position Offers: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number. #hc211344
    $90k yearly 3d ago

  • AdTech Client Specialist

    Urban Science 4.6company rating

    Account specialist job in Detroit, MI

    We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities AdTech team operational and client account support. Process and analyze usage reports from platform, agency and OEM contracts. Support the development of a reporting repository for Media Performance projects. Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. Coordinate with internal teams to ensure services are activated and running smoothly. Act as main point of contact for questions or concerns from active clients and users. Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business Experience being a process creator/innovator Ability to ask relevant, thoughtful questions, take initiative, critical thinker Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices Presentation skills: Ability to conduct professional presentations with various levels of leadership Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: Campaign analytics background Account management background Digital automotive marketing experience Accounting, billing and reporting knowledge Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. Minimum of 3 years related work experience required Digital marketing/agency experience required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
    $43k-61k yearly est. Auto-Apply 1d ago

  • Client Onboarding Specialist

    700 Credit 4.0company rating

    Account specialist job in Southfield, MI

    700Credit - Client Onboarding Specialist About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take the initiative as an employee and to be innovative. We offer an excellent compensation/benefit package. Summary 700Credit is looking for a reliable Client Onboarding Specialist to join the team in Southfield, MI. As a Client Onboarding Specialist, you will be responsible for ensuring that the company and its clients are in compliance with our vendor partners' requirements. The Client Onboarding Coordinator also helps onboard new customers, handles phone calls from customers and consumers, and handles customer case tracking. This role is essential to the continued success of 700Credit and will have a direct impact on achieving company goals. Responsibilities Execute Seamless Client Onboarding: Collaborate with internal support personnel to coordinate and execute all aspects of new customer onboarding, ensuring a smooth and professional experience. Ensure Vendor Compliance: Maintain a deep understanding of vendor partner requirements to ensure full compliance with onboarding standards and contractual obligations. Facilitate Contract and Documentation Collection: Work closely with the sales team and new clients to gather necessary contracts, forms, and supporting documentation to initiate services efficiently. Maintain Customer Data Integrity: Set up new customers in internal systems accurately, including the entry and ongoing maintenance of product and pricing information. Support Compliance and Audit Readiness: Assist existing customers with ongoing compliance activities, including document management and preparation for vendor audits. Provide Responsive Customer Service: Collaborate with the customer support team to handle inbound service inquiries, ensuring timely and effective resolution of client issues. Requirements Experience, Skills, and Knowledge 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred Highly organized and high attention to detail Excellent communication and customer service skills Highly accountable, flexible, and effective under pressure in a fast-paced environment. Proven ability to multitask Effective problem-solving skills Strong ability to work well in a team environment Proficiency in Microsoft Office suite Salesforce CRM experience a plus
    $45k-72k yearly est. 50d ago

  • Client Success Specialist

    Checkright

    Account specialist job in Farmington Hills, MI

    🌟 Join Our Mission-Driven Team as a Client Success Specialist 🌟Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-TimeDepartment: Client Services 💼 About the Role At GreenPath , we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you! 🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany 🌱 What You'll Do Provide top-tier support via phone, chat, and email to clients on our Debt Management Program. Manage proposals, payments, deposits, and creditor communications. Proactively review client accounts to identify and resolve issues. Encourage and motivate clients throughout their financial journey. Maintain accurate records and ensure compliance with state regulations. Collaborate across departments to ensure a seamless client experience. 🧠 What You Bring 2-3 years of customer service experience (call center preferred). Associate's degree preferred; Bachelor's degree may substitute for experience. A strong sense of professionalism is essential when supporting clients through sensitive financial situations. Strong communication skills-empathetic, professional, and clear. Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules. Tech-savvy with experience in Windows-based systems and CRM tools. Bilingual (English/Spanish) a plus! 💚 Why GreenPath? A mission-driven culture rooted in Integrity, Quality, and Teamwork. Opportunities for growth and development. A supportive, inclusive, and collaborative work environment. Competitive compensation and benefits. 🕒 Additional Details Monday - Friday work schedule We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules. CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM. EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM. Must be comfortable working in a structured, performance-driven environment. 🚀 Ready to Help People Thrive Financially? Apply today and become part of a team that's transforming lives-one client at a time. GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
    $32k-55k yearly est. Auto-Apply 32d ago

  • Client Success Specialist

    Greenpath, Inc.

    Account specialist job in Farmington Hills, MI

    🌟 Join Our Mission-Driven Team as a Client Success Specialist 🌟Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-TimeDepartment: Client Services 💼 About the Role At GreenPath , we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you! 🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany 🌱 What You'll Do Provide top-tier support via phone, chat, and email to clients on our Debt Management Program. Manage proposals, payments, deposits, and creditor communications. Proactively review client accounts to identify and resolve issues. Encourage and motivate clients throughout their financial journey. Maintain accurate records and ensure compliance with state regulations. Collaborate across departments to ensure a seamless client experience. 🧠 What You Bring 2-3 years of customer service experience (call center preferred). Associate's degree preferred; Bachelor's degree may substitute for experience. A strong sense of professionalism is essential when supporting clients through sensitive financial situations. Strong communication skills-empathetic, professional, and clear. Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules. Tech-savvy with experience in Windows-based systems and CRM tools. Bilingual (English/Spanish) a plus! 💚 Why GreenPath? A mission-driven culture rooted in Integrity, Quality, and Teamwork. Opportunities for growth and development. A supportive, inclusive, and collaborative work environment. Competitive compensation and benefits. 🕒 Additional Details Monday - Friday work schedule We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules. CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM. EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM. Must be comfortable working in a structured, performance-driven environment. 🚀 Ready to Help People Thrive Financially? Apply today and become part of a team that's transforming lives-one client at a time. GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
    $32k-55k yearly est. Auto-Apply 32d ago

  • Client Success Specialist

    Clarifi

    Account specialist job in Farmington Hills, MI

    🌟 Join Our Mission-Driven Team as a Client Success Specialist 🌟Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-TimeDepartment: Client Services 💼 About the Role At GreenPath , we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you! 🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany 🌱 What You'll Do Provide top-tier support via phone, chat, and email to clients on our Debt Management Program. Manage proposals, payments, deposits, and creditor communications. Proactively review client accounts to identify and resolve issues. Encourage and motivate clients throughout their financial journey. Maintain accurate records and ensure compliance with state regulations. Collaborate across departments to ensure a seamless client experience. 🧠 What You Bring 2-3 years of customer service experience (call center preferred). Associate's degree preferred; Bachelor's degree may substitute for experience. A strong sense of professionalism is essential when supporting clients through sensitive financial situations. Strong communication skills-empathetic, professional, and clear. Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules. Tech-savvy with experience in Windows-based systems and CRM tools. Bilingual (English/Spanish) a plus! 💚 Why GreenPath? A mission-driven culture rooted in Integrity, Quality, and Teamwork. Opportunities for growth and development. A supportive, inclusive, and collaborative work environment. Competitive compensation and benefits. 🕒 Additional Details Monday - Friday work schedule We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules. CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM. EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM. Must be comfortable working in a structured, performance-driven environment. 🚀 Ready to Help People Thrive Financially? Apply today and become part of a team that's transforming lives-one client at a time. GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
    $32k-55k yearly est. Auto-Apply 32d ago

  • Billing Coordinator

    Cyfle

    Account specialist job in Troy, MI

    Salary: $ 50,000.00 We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested. Prioritized Must Have Skills for the Billing Coordinator: #1. Must have Microsoft Office experience. #2. Preferred accounting experience. Responsibilities of the Billing Coordinator: Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner. Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted. Have direct contact with clients to expedite processing as needed. Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems. Update billing information in billing system as needed. Distribute month-end reports. Assist with cost recovery and trust accounting functions. Track Pre-bills and inform attorneys of missed deadlines. Assist with billing questions and projects. Email and/or mail invoices. Share responsibilities to answer and respond to calls received on the collection line. Share responsibilities to answer inquiries from clients to general email account. Assist with collection efforts as needed. Assist with other accounting projects. Requirements of the Billing Coordinator: Law firm experience preferred, but not required. Proficiency with Microsoft Office. Ability to learn new accounting software. Excellent computer skills a must. Accounting experience preferred. Bachelors degree in accounting preferred, but not required. Other Key Requirements: 100% in office No sponsorships or visa holders. No Corp-to-Corp. Benefits of the Billing Coordinator: Medical Insurance Dental Insurance 401(k) About the Company: Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.
    $50k yearly 60d+ ago

  • Temp - Non-Clinical - Medical Biller / Medical Billing Follow Up (Days) Shelby Charter Twp, MI-26040

    Treva Corporation

    Account specialist job in Shelby, MI

    Treva is a supplemental staffing agency located in metro Detroit, Michigan. We partner with multiple health care organizations throughout the United States to fill needs for contract, contingent and/or direct hire positions. Put our passion of matching professional candidates with incredible opportunities to work for you! SHIFT DETAILS Days No weekends SUBMISSION REQUIREMENTS Medical Billing Experience-Required Hospital/ Facility Billing Experience- Required Really looking for temp to perm placement COVID VACCINE REQUIRED by 1/4/2022 If working collaboratively with an established agency to secure your next career move is intriguing to you - send your resume today! An experienced recruiter will contact you to determine what YOUR needs and career goals are. We will work together as a team to find the best position that suits your needs. Treva offers competitive packages, a supportive and encouraging culture, and a team of professionals that want to see you succeed! Our goal is to establish and maintain a relationship with our candidate that allows us to be your go-to resource for any and all career moves! For a complete list of open positions, please visit ************************************************
    $35k-53k yearly est. 60d+ ago

  • Medical Biller and Medical Office Manager

    Total Extended Care Services

    Account specialist job in Livonia, MI

    Job Title: Medical Biller and Office Manager Job Type: Full-time We are seeking a highly organized and detail-oriented individual to join our healthcare team as a Medical Biller and Office Manager. This position is responsible for managing all aspects of medical billing, coding, and insurance claims while ensuring the smooth day-to-day operations of the office. The ideal candidate will possess strong administrative skills, be proficient in medical billing software, and have a deep understanding of medical insurance policies and compliance standards. Key Responsibilities: Medical Billing & Coding: Accurately review patient records to ensure proper coding of diagnoses, procedures, and treatments. Submit insurance claims and follow up on outstanding claims. Ensure that billing procedures comply with healthcare laws, regulations, and insurance policies. Monitor and track patient accounts to verify that payments are made timely. Review and process patient billing inquiries, addressing issues related to charges, insurance claims, and payment schedules. Maintain accurate and up-to-date patient billing information and files. Work with insurance providers and healthcare professionals to resolve billing discrepancies and appeals. Keep updated on changes in insurance policies, coding standards (e.g., ICD-10, CPT), and healthcare billing regulations. Office Management: Oversee day-to-day office operations, including managing office supplies, scheduling, and coordinating meetings. Supervise and train administrative staff, providing guidance and support. Manage patient appointments, ensuring timely and accurate scheduling. Maintain a clean, organized, and efficient office environment. Serve as the main point of contact for vendors, ensuring smooth coordination for supplies and office services. Handle general office correspondence, including emails, phone calls, and mail. Prepare reports and assist with budgeting for office operations and expenditures. Ensure compliance with healthcare privacy laws, including HIPAA, to protect patient information. Additional Responsibilities: Assist in developing and enforcing office policies and procedures to streamline operations. Collaborate with healthcare providers and management to ensure effective communication and patient care. Handle patient inquiries related to billing, insurance, and office procedures. Manage and resolve conflicts, complaints, and issues within the office environment. Qualifications: High school diploma or equivalent; additional education or certifications in medical billing, office administration, or healthcare management is a plus. Proven experience as a Medical Biller, Office Manager, or in a similar administrative role in a healthcare setting. Strong knowledge of medical terminology, insurance codes, and billing procedures. Familiarity with billing software (e.g., Epic, Kareo, or similar) and office management tools. Ability to handle sensitive and confidential information with discretion. Excellent organizational, communication, and multitasking skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software. Knowledge of HIPAA and healthcare compliance regulations. Leadership skills and experience managing a team are highly preferred. Benefits: Competitive salary. Health, dental, and vision insurance. Paid time off (PTO). Retirement plan options. Continuing education opportunities. If you're a motivated, detail-driven professional with a passion for helping others and managing efficient office operations, we encourage you to apply for this exciting opportunity!
    $35k-53k yearly est. 60d+ ago

  • Patient Collections Specialist

    Michigan Orthopaedic Surgeons Pllc

    Account specialist job in Southfield, MI

    Who We Are As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment. Why Join Us? Interested in orthopaedics? Discover why it's worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan's largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today. Position Summary Patient Collections Specialists are responsible for incoming patient and clinic staff calls and electronic contacts; communicating with patients and clinic staff regarding account balances, payments, and payment plans; processing patient payments; processing delinquent patient accounts according to MOS Collection Policy. Duties and Responsibilities Primary contact for incoming Billing Department calls and electronic inquiries Communicate directly with patients regarding their financial responsibility, address billing inquiries, triage billing issues to the appropriate staff Process patient payments Monthly processing of delinquent accounts to collections agency Establish payment arrangements per company policy Document all calls timely and accurately in patient accounts in the billing system Perform claim follow-up for patient address corrections, bad package, SNF denials Take new or updated insurance information Provide information to patients regarding referrals, authorization, contacting their insurance Process pre-payments for surgeries Contact insurance companies to check eligibility and benefits via phone or online portals Assist with other billing/collection duties, as needed Knowledge, Skills, and Abilities Excellent customer service skills required Knowledge of Explanation of Benefits (EOBs) and understanding of copays, coinsurance, deductibles and denial codes required Attention to detail and ability to prioritize independently Ability to multi-task and perform in a busy office environment Intermediate knowledge of MS Office Prior experience using Athena billing system preferred ASC experience preferred Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
    $29k-41k yearly est. Auto-Apply 16d ago

  • Patient Collections Specialist

    Miorthosurgeons

    Account specialist job in Southfield, MI

    Who We Are As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment. Why Join Us? Interested in orthopaedics? Discover why it's worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan's largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today. Position Summary Patient Collections Specialists are responsible for incoming patient and clinic staff calls and electronic contacts; communicating with patients and clinic staff regarding account balances, payments, and payment plans; processing patient payments; processing delinquent patient accounts according to MOS Collection Policy. Duties and Responsibilities Primary contact for incoming Billing Department calls and electronic inquiries Communicate directly with patients regarding their financial responsibility, address billing inquiries, triage billing issues to the appropriate staff Process patient payments Monthly processing of delinquent accounts to collections agency Establish payment arrangements per company policy Document all calls timely and accurately in patient accounts in the billing system Perform claim follow-up for patient address corrections, bad package, SNF denials Take new or updated insurance information Provide information to patients regarding referrals, authorization, contacting their insurance Process pre-payments for surgeries Contact insurance companies to check eligibility and benefits via phone or online portals Assist with other billing/collection duties, as needed Knowledge, Skills, and Abilities Excellent customer service skills required Knowledge of Explanation of Benefits (EOBs) and understanding of copays, coinsurance, deductibles and denial codes required Attention to detail and ability to prioritize independently Ability to multi-task and perform in a busy office environment Intermediate knowledge of MS Office Prior experience using Athena billing system preferred ASC experience preferred Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.
    $29k-41k yearly est. Auto-Apply 16d ago

  • Collections Specialist 2

    Guardian Alarm

    Account specialist job in Southfield, MI

    The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. * Uses automated internal systems to identify and monitor overdue accounts * Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment * Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations * Prepare customer accounts for Final Notice and Cancel Non-pay * Reconcile payment history * Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies. * Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities. * Collects and posts payments to customer accounts * Records pertinent data on collection efforts and customer financial status in database * Research misapplied payments * Manage non-routine problem solving and conflict resolution to offer excellence in customer relations * Performs administrative and clerical functions as needed such as recording address changes and purging inactive records Required Skills, Abilities, Education & Experience: * Excellent verbal and written communication skills * Proficient in Microsoft Office Suite or related software * Basic understanding of local, state, and federal debt collection laws * Basic understanding of principles and processes of customer service * Ability to perform customer needs assessments and to consistently meet service quality standards * Excellent time management skills * Ability to identify issues and creatively solve problems * Ability to learn and use relevant machinery and technology * Associate degree in Business or related field or equivalent working experience required * Inbound/Outbound call with ACD phone tree experience required * Three years of experience in credit and collections work preferred
    $29k-41k yearly est. 37d ago

  • Collections Specialist 2

    Guardian Alarm Company of Michigan Jobs

    Account specialist job in Southfield, MI

    The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. Uses automated internal systems to identify and monitor overdue accounts Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations Prepare customer accounts for Final Notice and Cancel Non-pay Reconcile payment history Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies. Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities. Collects and posts payments to customer accounts Records pertinent data on collection efforts and customer financial status in database Research misapplied payments Manage non-routine problem solving and conflict resolution to offer excellence in customer relations Performs administrative and clerical functions as needed such as recording address changes and purging inactive records Required Skills, Abilities, Education & Experience: Excellent verbal and written communication skills Proficient in Microsoft Office Suite or related software Basic understanding of local, state, and federal debt collection laws Basic understanding of principles and processes of customer service Ability to perform customer needs assessments and to consistently meet service quality standards Excellent time management skills Ability to identify issues and creatively solve problems Ability to learn and use relevant machinery and technology Associate degree in Business or related field or equivalent working experience required Inbound/Outbound call with ACD phone tree experience required Three years of experience in credit and collections work preferred
    $29k-41k yearly est. 36d ago

  • Collection Specialist

    GFL Environmental

    Account specialist job in Southfield, MI

    GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees. Key Responsibilities: Daily collection calls (Outbound/Inbound) Contact customers regarding overdue accounts and determine reasons for non-payment Maintain accurate records of all collection activities, conversations, and payment commitments with customers Monitor customer accounts for non-payment, late payment and other irregularities Process credit card payments Use skip tracing techniques to locate customers Research/investigate historical data and resolve payment discrepancies and provide backups to customers Respond to customer questions and requests and resolve those questions/issues Complying with applicable laws, regulations, policies and procedures Overcome stall tactics and objection by suggesting different options for debt payment Follow company policies, procedures, and directives from supervisors/managers Perform other duties and responsibilities as required or requested by management Knowledge, Skills and Competencies: At least two years (2) of collection experience Working knowledge of Microsoft Office-Outlook, Word and Excel Must be able to work a flexible schedule Proficient computer and math skills Self-starter with the ability to manage multiple tasks and meet deadlines Proven interpersonal, organizational, analytical and problem-solving skills Strong communication with outstanding phone etiquette and interpersonal skills Able to work efficiently as a part of a team as well as independently Possess strong logic, ability to take initiative and able to negotiate Working Conditions: Work in indoor office environment Hybrid schedule Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
    $29k-41k yearly est. 60d+ ago

  • ORTHODONTIC TC Support/Patient Collections Specialist

    True Orthodontics, PC

    Account specialist job in Trenton, MI

    Job DescriptionBenefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance About our practice: We are a well-established and stable orthodontic practice established in 1954. We are truly a patient-centered practice. We focus on maintaining the highest-quality orthodontic results and put our patients first before ourselves! We are seeking a candidate who shares this vision and is interested in a long-term position with our team. Dr. John Lupini has over 25 years of experience treating patients of all ages and has become the leading Orthodontist in the area for early interceptive treatment, achieving the highest-quality orthodontic results and prioritizing our patients' needs above our own. Dr. Lupini caters to each patient with individualized care based on the complexity of their case. This results in exceptional care and exceptional results. Dr. Lupini is one of the only Orthodontists in the area open 5 days a week and has 2 locations Downriver to serve. He also offers Friday appointments. Dr. Lupini is the only Orthodontist who lives in the community he serves. He is proud of his reputation and of his community. Job Summary: We are seeking a Treatment Coordinator Support Specialist. This position will serve as the support person to assist two very busy treatment coordinators. The primary duties will consist of contract management, billing, and patient collection in a high-volume task management-based approach. Supporting duties will be secondary and include learning all aspects of treatment, coordinating responsibilities for cross-coverage purposes, managing social media, patient engagement contests, networking, and community events. The position is multifaceted and is best suited for a fine-detail-oriented individual who has a passion for interacting and problem-solving with people. The best candidates will be naturally self-motivated, versatile, team-oriented, and thrive in task management with accuracy. As a Patient Communications Specialist on the team, you will serve as the primary point of contact for patient communication following their initiation. Primary duties will include contract management, billing, and patient collections utilizing a high-volume task management system, implementing marketing strategies, track campaign objectives, and staying up-to-date with treatment. This includes processing contracts, payment methods, insurance overage, financing terms, payment dates, and all aspects of early in-house pre-litigation collections. This role supports and/or leads the development and execution of marketing programs and events, patient and internal communications initiatives, and production of marketing and sales materials. You will be implementing marketing strategies, tracking campaign objectives, and keeping up to date with marketing trends and competitor innovations. The ideal candidate has previous experience in a sales or marketing role and social media management, possesses excellent communication skills, and can work effectively both independently and as part of a team. Cross-coverage training amongst various positions in the office will be expected from time to time. Responsibilities Collaborate closely with others to ensure the patients are getting the best service possible. Use prepared scripts with consumers to collect funds, set up payment plans, and respond to basic questions. Place phone calls to delinquent consumers. Help resolve discrepancies, proof and post payments, delinquent accounts, and auditing. Processing insurance verifications, claims, denials, work in progress, and status updates. Create, execute, and process contracts, including detailed data entry according to critical processes. Scanning, paperless cloud storage, and e signature management. Accurately document all calls and consumer contacts. Follow company policies, procedures, and directives from supervisors/managers. Qualifications Strong data analysis skills Excellent written and verbal communication skills Familiarity with contracts and financial ledgers. Social media management Ability to prioritize and manage multiple tasks Ability to effectively communicate to reach mutually beneficial agreements AI knowledge and video design experience are ideal but not required Orthodontic knowledge and treatment coordinating experience are preferred but not required. Collection experience is preferred but not required. Orthodontic insurance knowledge is preferred but not required. Pay range is subject to how much-preferred experience you have vs the level of training required. We are willing to train a highly driven, professional, fast-learning, accurate, and detail-oriented person. Our preferred experience would have any combination of dental/orthodontic insurance and/or treatment coordinating experience, with strong contract management, account management, and collection experience. Marketing experience is a nice plus. The position is subject to a 90-day resignation agreement as an essential operational role and will be subject to a background check. All applicants are subject to three (3) screening steps. 1) Applicants under consideration will start with our assessments, which will be emailed to you. Please watch your email inbox and spam folders for assessment invitations. Some assessments are timed, so be sure to prepare before you begin. 2) Based on the assessment scores, we will schedule the first interview. 3) A treatment coordinating team interview/observation day will be arranged before a job offer.
    $29k-40k yearly est. 7d ago

  • Client Success Specialist

    Greenpath, Inc.

    Account specialist job in Farmington, MI

    Job Description???? Join Our Mission-Driven Team as a Client Success Specialist ????Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-Time Department: Client Services ???? About the Role At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you! ???? Video - Meet The Hiring Team: Linda, Leslie, & Tiffany ???? What You'll Do Provide top-tier support via phone, chat, and email to clients on our Debt Management Program. Manage proposals, payments, deposits, and creditor communications. Proactively review client accounts to identify and resolve issues. Encourage and motivate clients throughout their financial journey. Maintain accurate records and ensure compliance with state regulations. Collaborate across departments to ensure a seamless client experience. ???? What You Bring 2-3 years of customer service experience (call center preferred). Associate's degree preferred; Bachelor's degree may substitute for experience. A strong sense of professionalism is essential when supporting clients through sensitive financial situations. Strong communication skills-empathetic, professional, and clear. Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules. Tech-savvy with experience in Windows-based systems and CRM tools. Bilingual (English/Spanish) a plus! ???? Why GreenPath? A mission-driven culture rooted in Integrity, Quality, and Teamwork. Opportunities for growth and development. A supportive, inclusive, and collaborative work environment. Competitive compensation and benefits. ???? Additional Details Monday - Friday work schedule We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules. CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM. EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM. Must be comfortable working in a structured, performance-driven environment. ???? Ready to Help People Thrive Financially? Apply today and become part of a team that's transforming lives-one client at a time. GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship. We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules. CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM. EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.
    $32k-55k yearly est. 2d ago

Learn more about account specialist jobs

How much does an account specialist earn in Sterling Heights, MI?

The average account specialist in Sterling Heights, MI earns between $27,000 and $69,000 annually. This compares to the national average account specialist range of $28,000 to $62,000.

Average account specialist salary in Sterling Heights, MI

$43,000

What are the biggest employers of Account Specialists in Sterling Heights, MI?

The biggest employers of Account Specialists in Sterling Heights, MI are:
  1. DHD Holding
  2. Neurocrine Biosciences
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