Job Information
State of Tennessee Job InformationOpening Date/Time01/14/2026 12:00AM Central TimeClosing Date/Time01/20/2026 11:59PM Central TimeSalary (Monthly)$3,229.00Salary (Annually)$38,748.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentRevenue
LOCATION OF (3) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY
For more information, visit the link below:
This position is designed as 70% Remote
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following: management, administrative support, customer service, or call center experience.
Substitution of Experience for Education: Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customer service-related clerical work may substitute for the required education on a year-to year basis, to a maximum of four years.
OR
Experience equivalent to work in a customer service position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services).
OR
Experience equivalent to one year as a Customer Experience Specialist Associate** with the State of Tennessee.
Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Overview
Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required.
This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee's Vehicle Title and Registration System (VTRS).
This class differs from the Revenue Customer Experience Specialist Associate* in that the latter is responsible for learning to complete complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials. This class differs from a Revenue Customer Experience Specialist Advanced in that the latter is responsible for the most complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials and may serve as a lead or trainer to other employees in this series.
** An applicant appointed to this career path class will be eligible for a salary increase and reclassified to the Revenue Customer Experience Specialist Advanced class after the successful completion of a one-year training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination.
Responsibilities
May assist taxpayers in procurement of tax licenses, bonds, and permits related to the various tax types and resalable items.
May inform businesses of bond amount required, determine if taxpayer meets bond requirements, and ensures accounts have adequate bond coverage.
Composes and communicate simply stated interpretations of tax laws, title and registration laws, rules, and regulations or to clarify tax issues.
May calculate estimated taxes a business is expected to owe.
May explain taxpayers of tax liens, delinquent taxes, and other factors prohibiting their tax clearance.
May perform financial adjustments to taxpayer accounts as required.
May notify taxpayers of factors prohibiting the issuance of a title, license or registration, and a license plate or decal.
May provide accurate and consistent information to taxpayers regarding standard tax and motor vehicle title and registration issues.
Determines the filing requirements for multiple tax types.
May review and process applications to be added to the TR3 or VTRS system.
May provide technical assistance for system access and other issues.
Competencies (KSA's)
Skilled in critical thinking, problem solving, and time management.
Competent in customer focus, active listening, and demonstrating patience.
Competent in timely decision making, conflict management, and dealing with paradox.
Ability to understand, communicate, and express written and verbal information.
Ability to use general office equipment.
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
A valid driver's license
For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
$38.7k yearly 4d ago
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Insurance Specialist
Bankers Life 4.5
Account specialist job in Nashville, TN
Bankers Life , one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle and an opportunity to advance your career within a leadership role.
As an Insurance Professional, you will:
Build a client base by growing relationships with your network and providing guidance
Gain expertise through sponsored coursework and proprietary agent development training
Guide clients through important financial decisions using the latest software and our expansive product portfolio
Own your career by utilizing company sponsored leadership development programs to increase your potential for advancement to our mid or upper-level management roles
Build manage, and lead teams of Insurance Professionals
What makes a great Insurance Professional?
Strong relationship building and communication skills
Self-motivation to network and prospect for new clients, while demonstrating strong time management skills
A competitive and entrepreneurial spirit to achieve success both for yourself and others
The ability to present complicated concepts effectively
What we offer:
Highly competitive commission structure designed to grow with you
Passive income opportunities and bonus programs
Fully paid study programs for insurance licensing, SIE, Series 6, Series 63, CFP
Award-winning training - Bankers Life has been named as a Training Apex Award Winner for the twelfth consecutive year
Flexible in-office schedules once you complete your agent training
Progressive advancement opportunities
Retirement savings program and more
Bankers Life , a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes! Please visit our career site to learn more about our mission: ********************************
$31k-41k yearly est. 2d ago
Patient Account Services Billing Rep, FT, Days
Prisma Health 4.6
Account specialist job in Maryville, TN
Inspire health. Serve with compassion. Be the difference.
Provides accurate and timely submission of claims for Prisma Health to various payer sources based on timely filing guidelines. Ensures specialty accounts are followed up on in a timely manner with increased focus on aged and high dollar accounts. Follows up and pursues identified payer variances after comparing expected to actual reimbursement received. Responsible for working with other departments when issues arise such as missing payments, payer delays, and technical denials. Ensures payment amount(s) from insurance carriers are correct and posted to accounts. Reviews accounts after payment posting to determine if balance needs moved to secondary payer or patient liability. Knowledge of payers and provides support to other team members as needed. Demonstrates exceptional relationships with external payers and internal departments in accordance with Prisma Health Standards of Behavior and Compliance.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
Works and processes the billing functions, including resolving the discharged not final billed/stop bill errors that prevented the account from billing, the resolution of claim edits in order to submit to claims clearinghouse for electronic submission. Processes the daily paper claims submissions for primary and secondary claims.
Follows up on specialty accounts receivable (AR) accounts assigned to determine if the claim has been accepted and processed for payment or denied. Reviews claim rejections and re-bills accounts when appropriate. Effectively and timely identifies the root cause of non-payment denials and works with the insurance company, the patient and Prisma Health departments to find resolution to claim denials, making all necessary claim and account corrections to ensure the full reimbursement of services rendered.
Escalates accounts both at the payer and/or internally when appropriate, as well as involving the patient appropriately in accordance with the Prisma Health escalation guidelines in order to keep AR aging at acceptable levels for payer issues.
Identifies system issues through trending and repetitive actions that require workflow review or changes to resolve compliant billing.
Utilizes proper tools to communicate with Prisma Health department teams on specific errors for corrections related to their area of responsibility.
Contacts insurance payers, patients or guarantors at established intervals to follow-up on status of delinquent accounts, determines the reason of delay and expedites payment.
Meets daily performance productivity and quality goals.Identifies areas for improvements. Monitors quality levels, finds root cause of quality problems and owns/acts on quality problems. Contributes to department goals. Effectively utilizes time and resources, assisting co-workers as time allows.
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
Education - High School diploma or equivalent OR post-high school diploma/highest degree earned
Experience - Three (3) years in hospital claims and billing follow-up
In Lieu Of
Bachelor's degree and 2 years of hospital billing, follow-up/denials.
Required Certifications, Registrations, Licenses
CRCA preferred
CRCR preferred
Knowledge, Skills and Abilities
Understanding of the hospital and physician claim forms
Knowledge of payer guidelines.
Maintains professional growth and development through seminars, workshops, in-service meetings, current literature and professional affiliations to keep abreast of latest trends in field of expertise.
Understands, promotes and adheres to all matters of compliance with laws and regulations.
Understands the Standards of Behaviors.
Communication skills preferred
Attention to details preferred.
Work Shift
Day (United States of America)
Location
Blount Memorial Hospital
Facility
7001 Corporate
Department
70019012 Patient Account Services
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
$21k-27k yearly est. 5d ago
Life Insurance Specialist - (Cool Springs) Brentwood, TN
The Auto Club Group 4.2
Account specialist job in Brentwood, TN
$2,500 Sign-On Bonus
Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment.
Join America's most trusted brand with over 100 years of service
HOW WE REWARD OUR EMPLOYEES
UNLIMITED Income Potential
*Average Earnings $75,000 - $100,000 (base plus commissions)
Pay Structure
* UNLIMITED LEADS, at no cost
* Elevated tiered commissions for the first 12 months
* Annual Base Pay $25,000 (non-exempt, eligible for overtime)
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
Why Choose AAA The Auto Club Group (ACG)
* Lead generation of 14+ million members
* Access to unlimited walk-in traffic and referrals
* Online lead generation
* Annual Sales Incentive Trip
A DAY IN THE LIFE of a Field Life Agent
The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
* Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
* Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
* Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
* Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
* Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
* Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
* Assist Underwriting and Brokerage Departments in satisfying requirements.
* Respond to customer inquiries and problems and ensure sound sales practices are used.
* Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.
What it's like to work for The Auto Club Group:
* Serve our members by making their satisfaction our highest priority
* Do what's right by sustaining an open, honest and ethical work environment
* Lead in everything we do by offering best-in-class products, benefits and services
* ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
WE ARE LOOKING FOR CANDIDATES WHO
* Possession of valid State Life Sales licenses
* Ability to take and pass LUTC or CLU coursework
* Maintain Life and Health licenses required to sell products
* Possession of a valid State driver's license
* Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
Education
* High School diploma or equivalent
Work Experience
* Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products
* Experience selling intangible products
Successful candidates will possess:
* Strong working knowledge of Life Insurance and Annuity products and services
* Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers' needs and to promote a positive Member experience.
* Effectively communicate complex information with prospective clients in a clear manner
* Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products.
* Assessing and reflecting customer insurance requirements consistent with company standards when writing policies
* Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products
* Ability to build and maintain strong relationships with customers
* Prospecting and developing new sales opportunities and meeting production requirements
* Ability to work collaboratively with all team members to attain business goals.
* Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads
* Understands and can articulate to customers the tax and legal impacts the products have on Members
* Strong organization, planning, time management and administrative skills
* Representing Auto Club Life in a professional and positive manner
* Safely operating a motor vehicle to travel to various locations to attend meetings or community events
* Proficient writing skills to compose routine correspondence
* Working independently with minimal supervision
* Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email.
Work Environment
* Works in a temperature-controlled office environment.
* Limited travel required for community events, with exposure to road hazards and temperature extremes
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$26k-31k yearly est. 2d ago
Client Appointment Specialist
Riverview Decks 4.5
Account specialist job in Knoxville, TN
Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future?
Do you know you're capable of more - but your current environment isn't giving you the opportunity to prove it?
Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth.
If you're tired of:
Being treated like a number
Managers who hover instead of supporting
Companies that limit your income
Environments with no energy, no vision, and no room to advance
…and you're ready for:
A winning team with high standards
A role where your performance matters and gets rewarded
Leadership that empowers instead of micromanages
A workplace built on respect, integrity, and family values
A compensation model with substantial earning potential
A culture where people show up excited to work
…then you might be exactly who we're looking for.
The Role: Client Appointment Specialist
You'll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You'll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude.
No sales experience required - just the desire to win and grow.
Why Riverview Decks?
A leadership team that actually cares
A positive, family-centered culture
Competitive base pay + bonus structure
A clear path to grow your income
A stable industry with year-round work
A team that values you personally and professionally
If you're done settling for mediocre and ready to join a team that's going somewhere, we want to talk to you.
Lead Intake & Client Communication
Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy.
Respond to all new leads within 5 minutes (speed-to-lead standard).
Use Riverview's intake script to gather homeowner details, property information, and project goals.
Confirm homeowner email, address, phone number, and availability.
Communicate clearly with homeowners about next steps and what to expect.
Lead Scoring & Qualification
Score every lead using Riverview's 5-Factor Lead Scoring System.
Classify leads into the correct tier (Information Gathering → Ready Yesterday).
Confirm whether all decision makers will be present at the appointment using Riverview's non-confrontational script.
Verify homeownership (no renters).
Request photos or supporting details when needed.
Appointment Scheduling & Calendar Management
Book appointments using Riverview's same-day/next-day priority system.
Ensure appointments fall within established time windows and calendar rules.
Confirm appointments with homeowners by call and text.
Assign the correct Deck Consultant based on lead score and territory.
Verify address accuracy and driving logistics between appointments.
Prevent double-bookings and routing conflicts.
AI Lead Review & Validation
Review all appointments scheduled by the AI Booking Agent.
Correct or update any inaccurate information supplied by AI.
Validate the homeowner's info, score the lead (if missing), and confirm the consultant assignment.
Contact the homeowner to confirm appointment details.
Pipeline & CRM Management
Keep CRM clean, organized, and fully up-to-date at all times.
Enter call notes, homeowner details, decision-maker info, and lead scores.
Maintain zero unresolved tasks by the end of the shift.
Merge duplicates, fix missing data, update statuses, and tag leads accurately.
Prepare next-day consultant routes and finalize logistics.
Productive Downtime Tasks
(Instead of browsing phones or the internet)
Re-engage cold leads from the last 30-90 days.
Follow up with no-shows and reschedule appointments.
Request missing photos.
Audit AI-booked leads and identify errors.
Track lead source patterns and appointment quality.
Update scripts and FAQs.
Review and improve client communication templates.
Verify reminders, emails, and decision-makers for next-day appointments.
Consultant Support
Provide consultants with clear, accurate appointment details.
Send appointment reminders to homeowners.
Prepare notes, routing, and project context for each appointment.
Alert consultants to special instructions or concerns.
Prevent wasted trips by ensuring clean, accurate appointment data.
Shift Discipline & Break Compliance
Adhere to structured shift format: 7:00 AM - 8:00 PM.
Follow scheduled break times: four 15-minute breaks + one 30-minute lunch.
Stay at the workstation during work periods.
Maintain professional demeanor and focused workflow.
No personal cell phone usage, no streaming, no unrelated browsing.
Team Collaboration & Reporting
Report directly to the Sales Manager.
Communicate daily updates, issues, and performance results.
Participate in weekly coaching and KPI review sessions.
Provide input to improve scripts, tools, and client experience processes.
Performance Metrics (KPIs)
Your performance will be measured on:
Speed-to-lead response time
Booking-to-set rate (must maintain ≥85%)
Appointment show rate
Lead scoring accuracy
Routing & address accuracy
CRM cleanliness
Confirmation success rate
Weekly accuracy and show-rate bonuses
Overall professionalism and reliability
Required Qualifications
These are the non-negotiables.
Outstanding verbal communication skills
Able to speak clearly, confidently, and professionally on the phone with homeowners.
Fast and accurate typing/data entry
Must be able to update CRM fields quickly and without errors while speaking with clients.
Organized and detail-oriented
This role requires precise scheduling, address checks, routing logic, and CRM record accuracy.
Comfortable with structured, disciplined workflows
Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols.
Ability to follow scripts while still sounding natural
Must maintain Riverview's tone, convey confidence, and avoid robotic delivery.
Strong problem-solving skills
Able to think through routing conflicts, miscommunication issues, and homeowner objections.
High reliability and punctuality
This position supports consultants and revenue flow - consistency is EVERYTHING.
Comfortable with accountability and KPIs
Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead).
Basic competency with Google Maps and online tools
Must verify addresses, routing, and appointment viability quickly.
Ability to sit focused for long periods
This is a desk-based, communication-heavy role.
Professional, friendly, and solution-focused demeanor
Must reflect the Riverview brand and set the tone for the client experience.
Preferred Qualifications
Not required, but a huge plus.
Experience in appointment setting, scheduling, or customer service
(Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.)
Experience with CRMs
(LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.)
Prior experience in home services or trades
Not needed, but it helps them understand deck projects, timelines, and homeowner concerns.
Experience working in a high-performance environment
(Sales floor, dealership, service coordinator, real estate office, etc.)
Ability to handle objections gracefully
Comfortable asking key questions without being confrontational.
Comfort working with AI tools and automation
Able to review and correct AI-booked appointments and recognize errors.
Personal Characteristics That Thrive in This Role
This helps filter out the wrong personalities and attract the best.
Self-motivated, not someone who needs babysitting
Enjoys structure and clear expectations
Can stay focused without distraction
Handles pressure while staying kind and professional
Enjoys helping people and creating clarity for them
Wants a stable long-term position
Prefers consistent, predictable, process-driven work
Likes being part of a winning team
Feels proud of the accuracy and clean data
Cultural Fit Requirements
These are special to
Riverview Decks
(your brand matters).
Must value family-friendly culture
Must respect team members and homeowners
Must want to be part of a high-performance environment
Must be willing to grow professionally
Must bring positive energy to the team
Must align with Riverview's standards of craftsmanship, integrity, and communication
$39k-73k yearly est. 60d ago
Tier 1 Business Services Specialist I, FT40
Campbell Clinic 4.2
Account specialist job in Cookeville, TN
Note: This is a full-time position. Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing. Essential Functions Statement(s) * Greets visitors and patients to determine their needs and directs them accordingly
* Collects appropriate documentation from patient and enters into PM system
* Collects copay, coinsurance or other balances owed on account
* Prints billing slip for physician to mark services performed
* Schedules follow-up appointments and cancels patient appointments due to no show
* Enters charges same day of service
* Codes diagnosis
* Reconciles payments daily
* Ensures that claims are in drop status at charge entry
* Maintains cash drawer for making change and balances it daily
* Verifies that all billing slips are submitted at the end of the day
* Prints appropriate registration forms from medical record system for future appointments
* Obtains precertification
* Performs other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
* Accountability - Ability to accept responsibility and account for his/her actions.
* Accuracy - Ability to perform work accurately and thoroughly.
* Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
* Communication, Oral - Ability to communicate effectively with others using the spoken word.
* Communication, Written - Ability to communicate in writing clearly and concisely.
* Customer Oriented - Ability to take care of the customers' needs while following company procedures.
* Detail Oriented - Ability to pay attention to the minute details of a project or task.
* Friendly - Ability to exhibit a cheerful demeanor toward others.
* Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
SKILLS & ABILITIES
Education:
High School Graduate or General Education Degree (GED)
Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.
Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
* Medical / Dental / Vision Insurance
* HRA Option
* Flexible Spending Account
* Basic Life Insurance
* Voluntary Life Insurance Option
* Long-Term Disability
* Voluntary Short-Term Disability
* Accident Insurance
* Critical Illness Insurance
* 401(k) Plan Matching + Profit Sharing
* Employee Assistance Program
* Paid Time Off
* 8 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled
$29k-39k yearly est. 5d ago
Client Relationship Specialist
Transcend Practice Management
Account specialist job in Franklin, TN
Job Description
Client Relationship Specialist
Compensation: $70,000 - $80,000 (based on experience)
Status: Full time; In Office
The best and brightest always have choices in the wealth management arena. Working with our firm is an investment in your future that will reap rewards for years to come.
We are a close, tightly knit team that works collaboratively to bring our values to life each day: hard work, humility, optimism, responsiveness, and doing whatever needs to be done to make things right. Some things to know about us:
We are a family business, and we treat each other like family. That sounds like a cliché, but it's the truth.
We are honest, caring people.
Our team is small and growing, specializing in high-net-worth clients. This means we carry a broad range of expertise to provide the utmost in client service to our clients. You'll be able to learn from the best across many aspects of the financial services industry.
Our office is committed to delivering high-quality, high-touch experiences to our clients so that, no matter whom they work with, clients know that they are receiving our utmost attention. Being their advocate is the highest honor for us!
Sound appealing? We are building a team with people who share our values and want to contribute to our clients' experiences. We would like you to think of how we can do things better, make an impact, and continue to grow.
We are excited to have an opportunity to welcome a Client Relationship Specialist to our team who will support the firm's senior staff. The attributes that we are looking for in a teammate include:
Trustworthiness
Insistent, consistent attention to detail
Energy and enthusiasm
Commitment to exceeding client expectations
Flexibility and openness to step in and do whatever is needed to support the team
Interest in working on varied assignments with people across the firm
Strong communication and interpersonal skills, showing an ability to connect with others and build relationships within the firm and across our client base
Ability to anticipate the needs of the advisor and the team overall
Self-directed time management and prioritization capabilities and outstanding organizational skills
Self-motivation, having the ability to self-start, take initiative, and be proactive
Demonstrated integrity, work ethic, professionalism, and an obligation to maintain firm and client confidentiality
Poise and maturity, especially in stressful situations
Team player with strong desire to be a long-term contributing member of the team, willing to step in and do whatever needs to be done
A long view of the opportunities presented by the firm and the industry overall
If you are a fit for this position, we know that you are interested in more details. Read on! As a Client Relationship Specialist, you can expect to:
Think. We want your mind in the mix, to perceive, observe, reflect, decide, and act.
For example:
All meeting preparation - from investment updates to financial planning updates
Input data for new client financial plans
Make recommendations to systematize and improve office functioning
Update social media with approved educational content
Engage with clients in a professional, kind, and courteous manner.
For example:
Attend all in-office and Zoom client meetings
Take notes during client meetings
Conduct check-in calls with clients
Answer phones in a professional and courteous manner
Greet clients and respond to their immediate needs
Demonstrate access to and use of the client portal; conduct client training; troubleshoot issues; give instructions for IRA RMD charitable donations; notify clients of IRA RMDs and give instructions for satisfying requirements; generate and send tax forms
Organize and plan events for clients and prospects
Intake, screen, organize and process all that you are able, focus your own and the team's attention on the items that require personal attention, and ensure that all activities are captured, scheduled, and completed.
For example:
Follow up on post-meeting tasks, initiating action and monitoring until complete
Update cost basis information
Provide total office coverage in the absence of the administrative assistant
Handle all incoming and outgoing mail and packages
Stay apprised of client meetings and ongoing activities, keeping up to date on the advisors' priorities and projects, goals, and timelines and what they want/need to do with each on an ongoing basis so that you can process, schedule, and oversee projects.
For example:
Anticipate advisor needs and handle them proactively
Prepare new account and investment paperwork
Place trades at the direction of the advisor
Process money movement requests
Track planning fees
Generate client reports; generate Morningstar reports
Scan client statements, correspondence, and documents
Data entry of all clients personal and financial information
Coordinate the advisors' calendar availability; appropriately blocking time and coordinating commitments with the team.
For example:
Complete projects assigned by senior staff members
This position serves as the primary liaison between Financial Advisors and clients to ensure quality service is provided throughout the firm's client base. It's expected that the candidate provides proactive task management of necessary Financial Planning initiatives that increase per advisor capacity to serve clients and facilitate client growth.
You will work closely with the Operations Team to ensure clients are well served and company goals and objectives are met. This position is not required to generate new clients for the firm but help Financial Advisors do so by freeing up their time.
Qualifications for this role include:
BS/BA in finance or business administration is preferred, but not required
Minimum of three years of experience in the financial services industry required
Experience in the wealth management or an investment-related industry with emphasis on understanding of the independent wealth management/RIA arena required
Series 65 is require
RIA experience (independent, a larger national group or "fee only") is a plus
Superior client service, communication, and relationship management skills
High level of detail orientation, strong decision making and analytical skills
Strong computer desktop skills are required: Microsoft Office Suite (Excel (pivot tables), Outlook, Word, etc.) and CRM, for example
Ability to work simultaneously with multiple programs is required
Ability to learn and apply new programs quickly and efficiently is required
Orion and Redtail experience is a plus
Technology-forward
Client facing experience
Problem solver
Ability to thrive in a fast-paced environment and step in to do whatever needs to be done
Ability to take direction and follow procedures flawlessly, time after time
Patience to do repetitive work correctly and accurately - “everything speaks”
Demonstrated job stability and career progression
Team player who enjoys working with others and has a servant mindset and positive attitude
Team members will have career tracks to choose from. For example, CRSs who want to become planners will be supported in pursuing either the CFP (Certified Financial Planner) or the FPQP (Financial Paraplanner Qualified Professional) designation and have opportunities to contribute to the creation of personal financial plans for our clients. CRSs who are interested in working closely with our highest net worth clients in all aspects of their lives may move to support our family office services. Whichever path you choose, your commitment to our firm will be reciprocated by our investment in you and your future!
Get in touch today so that we can get to know you! As a Client Relationship Specialist, you will work with some of the most successful business owners, families, and individuals around. You will provide life-changing support to clients who look to us as advocates for their hopes and dreams.
We welcome a diverse pool of applicants from various backgrounds and urge you to apply to learn more about what our firm offers and see if it might be an attractive fit for both us and you. We look forward to meeting you!
$70k-80k yearly 2d ago
AdTech Client Specialist
Urban Science 4.6
Account specialist job in Franklin, TN
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
AdTech team operational and client account support.
Process and analyze usage reports from platform, agency and OEM contracts.
Support the development of a reporting repository for Media Performance projects.
Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
Coordinate with internal teams to ensure services are activated and running smoothly.
Act as main point of contact for questions or concerns from active clients and users.
Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
Data management skills (SQL or Access is nice to have)
Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
Experience being a process creator/innovator
Ability to ask relevant, thoughtful questions, take initiative, critical thinker
Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
Presentation skills: Ability to conduct professional presentations with various levels of leadership
Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
Campaign analytics background
Account management background
Digital automotive marketing experience
Accounting, billing and reporting knowledge
Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
Minimum of 3 years related work experience required
Digital marketing/agency experience required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
$45k-63k yearly est. Auto-Apply 49d ago
Client Success Renewals Specialist
Norstella
Account specialist job in Nashville, TN
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 31d ago
Client Experience Specialist
Nerdstogo
Account specialist job in Knoxville, TN
Benefits:
Bonus based on performance
Flexible schedule
Training & development
NerdsToGo is committed to providing people-centric IT solutions tailored to your specific needs. Our mission is to bring the highest quality of IT support to local clients and to do so in a warm, friendly, and approachable manner. We understand the importance of a strong community presence-our local roots enable us to deliver personalized on-site assistance, ensuring our clients always interact with familiar, caring, and competent faces. Our dedicated team of technicians focuses on understanding each client's needs and delivering customized solutions that make a real difference. Job SummaryAs a Customer Service Advisor, you will be the first point of contact for our clients, playing a key role in providing an exceptional customer experience. Your responsibilities will include managing inbound client interactions, conducting intake services for new client technology needs, and creating service tickets. You will also schedule service calls using our field service management software. Responsibilities
Serve as the primary contact for inbound client interactions.
Conduct thorough intake services to identify and document client technology needs.
Create and manage service tickets accurately and efficiently.
Schedule service calls using our specialized field service management software.
Collaborate with field technicians and other team members to ensure timely service delivery.
Maintain detailed and accurate records of client interactions and service appointments.
Ensure every interaction with a client brings them delight.
Assist with posting and management of our social media accounts, ensuring consistent and engaging communication with our online community.
Requirements
Outstanding customer service skills are vital for delivering a level of service that distinguishes NerdsToGo from our competitors and leaves a lasting positive impression on our clients.
Strong verbal and written communication skills are crucial for articulating client needs and ensuring seamless service delivery.
We seek candidates who embody the qualities of being humble, hungry, and smart-individuals who prioritize team success over personal ego, possess a strong drive to achieve and learn, and demonstrate emotional intelligence in all interactions
Familiarity with basic technology or IT support services.
Strong organizational and multitasking abilities.
Proficiency in using field service management software or willingness to learn.
Preferred Qualifications
Experience in a client-facing role is highly desirable, as it demonstrates your ability to interact effectively with customers and understand their needs.
Work Environment
This position is based in an office setting where you will interact with both walk-in clients and phone-based inquiries. The business operates Monday through Friday from 8 am to 5 pm, providing a consistent schedule and the opportunity to build strong, in-person client relationships.
Compensation & Benefits
$15 - $25 per hour based on experience
12 days Paid Time Off
Opportunity to be a part of a growing brand!
Career Growth
Opportunities for professional development and career advancement within NerdsToGo.
If you are passionate about technology and enjoy creating positive experiences for customers, we would love to hear from you! Compensation: $15.00 - $20.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
$15-25 hourly Auto-Apply 16d ago
Client Specialist
Knitwell Group
Account specialist job in Franklin, TN
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01231 Coolsprings TN-Franklin,TN 37067Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$28k-47k yearly est. Auto-Apply 3d ago
Customer Relations Specialist
Gossett Motor Cars 3.9
Account specialist job in Memphis, TN
GOSSETT MOTOR CARS
One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a professional individual to become part of the automotive industry. We are searching for an individual with a positive attitude. We will provide the tools to succeed in a fast-paced workforce and additional opportunities.
JOB SUMMARY
We are currently seeking a Customer Relations Specialist to join our team.
We have one of the BEST COMPENSATION PLANS IN THE MARKET WITH A HOURLY RATE AND VERY AGGRESSIVE COMMISSION STRUCTURE. This position will be handling calls and leads for 13 new car franchises.
Responsibilities
Answer incoming sales calls
Schedule appointments
Communicate with callers in a professional, friendly, and efficient manner
Provide basic information to callers who have general inquiries
Respond to all sales leads on time
Handle customers with integrity and poise and refer incoming calls to the appropriate individual for further assistance
Become an automotive product expert
Qualifications
Excellent communication and organizational skills
Experience using Microsoft Office suite
Ability to work effectively with customers and employees while handling multiple tasks simultaneously
Gossett Motor Cars Benefits:
Team-oriented environment
Advancement opportunities
Affordable Medical Plan
Paid vacation (3 weeks)
Employee car purchase program
On-site mobile health clinic
$30k-47k yearly est. Auto-Apply 60d+ ago
Senior Policy and Process Specialist
Syncreon 4.6
Account specialist job in Nashville, TN
DP World Contract Logistics delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.
At DP World Contract Logistics , we're redefining the future of supply chain solutions. Our Data Center Excellence team is at the heart of this transformation, ensuring seamless, scalable, and secure operations across our global contract logistics footprint. We're looking for Operations Subject Matter Expert to contribute to successful deployment of new data centers.
This role will be part of the team managing the launch and operational readiness of new data center logistics sites. You'll coordinate with cross-functional teams and ensure projects are delivered on time, within scope, and aligned with customer expectations.
Locations: Kansas City MO, Atlanta GA, Charlotte NC
* Serve as primary system subject matter expert in supporting system design, complete UAT (internal and customer) to Project Go Live ensuring the project agreed scope is delivered and complete operational handover when all KPIs are met on a consistent basis.
* Develop good working relationships with all team members and the customers
* Complete Process Flows for operational/system design (Visio)
* Complete test script scenarios for Internal UAT
* Complete Internal and Customer UAT as per agreed scenarios successfully and on time
* Provide input in completing Operations Launch Project Plan (Microsoft)
* Complete the Launch RAG on a weekly basis to the Launch Manger, providing your project status and calling out any project barriers that may be foreseen.
* Review, communicate and escalate critical project issues with the Launch Manager
* Provide leadership, support & training to operational team members
* Ensure project team are supported for successful DITL completion
* Provide Training material to Training team to complete work instructions (Screen Shots)
* Participates in business process redesign teams.
* Ensure Launch Governance is followed
* Other duties as assigned
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Nearest Major Market: Nashville
Job Segment: Logistics, Supply Chain, Data Center, Supply, Operations, Technology, Automotive
$31k-51k yearly est. 9d ago
Accounts Payable Specialist III (Senior-Level)
Tri-Imaging Solutions
Account specialist job in Madisonville, TN
Job Description
Now Hiring Accounts Payable Specialist III (Senior-Level)! Schedule: Monday-Friday, standard business hours
Who We Are: Tri-Imaging Solutions is at the forefront of medical imaging equipment innovation, specializing in enterprise imaging systems management. We're committed to pushing boundaries and delivering cutting-edge solutions to the industry. Join our dynamic team and contribute to advancing medical imaging technology.
What's in It for You
• Hybrid schedule eligibility after 90 days (1 remote day/week)
• Medical, dental, and vision benefits
• 401(k) with company match
• Company-paid holidays + PTO
Position Overview
We're seeking an experienced and highly skilled Accounts Payable Specialist III to serve as a senior resource within the AP function. This role oversees complex and high-volume payables activity, resolves escalated vendor issues, and leads process improvement initiatives that strengthen accuracy, compliance, and operational efficiency - with a strong emphasis on AP workflows and reporting within Sage Intacct.
The ideal candidate brings 5+ years of progressive accounts payable experience and a proven ability to support month-end close, audits, and vendor relationship management while mentoring and guiding junior team members.
What You'll Do
• Independently manage complex and high-volume accounts payable transactions
• Review and approve invoice coding and processing completed by AP Specialists I & II
• Lead weekly, bi-weekly, and special payment runs (ACH, wire transfers, checks)
• Resolve escalated vendor disputes, discrepancies, and high-risk payment issues
• Manage key vendor relationships and serve as the primary escalation point
• Perform vendor statement reconciliations and oversee resolution of outstanding balances
• Prepare and review AP accruals and reconciliations during month-end close
• Support internal and external audits through reporting and documentation preparation
• Identify and implement process improvements and automation initiatives
• Assist in developing AP procedures, documentation, and training resources
• Mentor and provide day-to-day guidance to junior AP team members
• Serve as backup to the AP Manager as needed
What You'll Need
• 5+ years of progressive accounts payable experience, including complex or high-volume environments
• Hands-on experience with Sage Intacct (or a similar ERP system) - Sage Intacct strongly preferred
• Strong understanding of AP controls, invoice workflows, and payment processing (ACH, wire, checks)
• Experience supporting month-end close, accruals, and audit preparation
• Proficiency with Microsoft Excel and accounting/reporting tools
• Advanced attention to detail, analytical thinking, and problem-solving ability
• Excellent communication skills with a collaborative, team-focused approach
• Proven ability to prioritize workload, manage competing deadlines, and mentor others in a fast-paced setting
$44k-64k yearly est. 6d ago
Document Processing Specialist
Enablecomp 3.7
Account specialist job in Franklin, TN
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified
E360 RCM
™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.
Position Summary
The Document Processing Specialist performs all activities involved in the preparation, printing, handling, scanning and retrieval of medical records and documents from various systems for the timely filing or re-adjudication of medical claims by the Revenue Specialist teams and Account Management. The Document Processing Specialist also helps support sending out and receiving company mail as it pertains to medical claims. This position is responsible for handling patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information. Key Responsibilities
Assist with document retrieval process for including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, medical record components.
Scan and upload documents received from client.
Manual reporting to clients for records requested and received in support of recovery team.
Manual updating of information in electronic HIS systems to support production processes and Account Management teams.
Manual review and reconciliation of ATB reports to locate accounts missing between both systems used to generate bills to EC.
Locate, acquire, and store medical records from within client system.
Assist in efficiently moving work through the department.
Record returned mail in medical billing system for record purposes and to notify sender
Assist and cooperate with other departments.
Use several systems to perform accurate and timely data entry.
File and handle confidential documentation and patient health information (PHI).
Print, coalate and mail outbound correspondence. Collaborate with Administrative and Operations Support teams on outbound and inbound mail relating to client and patient information.
Open, sort and scan inbound mail for timely distribution to correct recipients.
Other duties as required.
Requirements and Qualifications
High School Diploma or equivalent.
1 year of document control experience desired.
Experience with electronic document management in a healthcare setting desired.
Equivalent combination of education and experience will be considered.
Ability to occasionally lift up to 50 pounds while mailing out claims.
Ability to walk to and from all designated collection areas to collect mail and carry or transport on a cart back to desk to be processed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Special Considerations and Prerequisites
Regular and predictable attendance.
Ability to handle large volumes of work while paying close attention to detail.
Ability to work in a fast-paced environment.
Demonstrated experience in working under limited supervision, manage multiple tasks and prioritize assignments with limited time constraints.
Effectively communicate issues/problems and results that impact timelines for project completion.
Ability to interact professionally at multiple levels within a client-oriented organization.
Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
General office environment; must be able to sit and/or stand for long periods of time.
EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.
Don't just take our word for it! Hear what our people are saying:
“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”
- Revenue Specialist
“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”
- Supervisor, Operations
$30k-49k yearly est. Auto-Apply 7d ago
Billing Specialist
Sgs Consulting 4.1
Account specialist job in Jackson, TN
The Accounts Receivable , Collection rep will be calling on final billed claims by contacting government agencies, third party payors, and patients/guarantors via phone, e-mail, or online. Continues collection activity until account is resolved. Qualifications
• Verifiable High School diploma or GED is required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-40k yearly est. 2d ago
Personal Chauffeur & Client Experience Specialist
Matriarch Home Care Concierge
Account specialist job in Nashville, TN
Job DescriptionMatriarch Home Care Concierge - Redefining Luxury in Senior CareDo you have a heart for service and the polish of a professional chauffeur? Matriarch Home Care Concierge is expanding our Transportation Division and seeking exceptional drivers to elevate the experience of our cherished clients. Whether you're behind the wheel of a sleek sedan or assisting with our wheelchair-accessible van, you will be delivering more than just rides-you'll deliver comfort, dignity, and VIP treatment to every client. We are not just looking for a driver, we're looking for a presence-someone who understands grace, hospitality, and the power of a calm voice and safe hands. If this sounds like you, apply today!What You'll Do:
Drive clients to appointments with care and style (vehicle provided by Matriarch)
Greet them like family, treat them like royalty
Ensure every ride is smooth, safe, and seamless
Represent the Matriarch name with elegance
Must be able to operate bariatric wheelchairs
What You Bring:
Clean driving record
Valid Driver's License to include For Hire Endorsement (F)
MUST reside in middle Tennessee
Respect for seniors and people with mobility needs
Concierge-level service skills
Calm, professional, and poised demeanor
Must be able to lift 75 pounds on occasion
**In person interviews are required
What We Offer:
Part-time available
Competitive Wages
Weekly Payroll
Vehicle provided by Matriarch
Direct Deposit
Holiday Pay
ZayZoon - Access earned wages before payday to make life a little easier!
Why Join the Matriarch Community:
At Matriarch Concierge Services, we prioritize creating a nurturing and supportive environment where every team member feels valued and empowered. As part of our team, you'll have the opportunity to grow personally and professionally while making a lasting difference in the lives of those we care for. Join us and be a vital part of something that truly matters.
Ready to Make a Difference? Apply Now and Join the Matriarch Community!
Job Posted by ApplicantPro
$28k-47k yearly est. 5d ago
Client Relationship Specialist
Veteran Marketing Group
Account specialist job in Memphis, TN
Veteran Marketing Group is a growing organization driven by results, passionate about exploring potential, and dedicated to obliterating the boundaries that define success. Our goal is to exceed client expectations and provide superior customer service with every interaction. The entry level team is responsible for building upon existing sales systems and ensuring continual brand satisfaction in our Southeast division. So, if you are excited about growing with a nationally known brand and jump starting a career, this role is perfect for you!
BASIC RESPONSIBILITIES:
· Exceeding weekly sales goals both as an individual and as a team
· Relationship building with current and prospective clients
· Effectively executing sales systems and product campaigns
· Attending/leading and scheduling product presentations
· Professional networking and relationship building
· Managing client accounts and appointments
CANDIDATE REQUIREMENTS:
· Stellar interpersonal skills
· Critical thinking and problem solving ability
· Positive and professional attitude
· Ability to work in a fast paced environment
· Self-motivated team player
· Unmatched work ethic
Those with experience in the following categories tend to do well in this role: Sales, Marketing, Customer Service, Retail, Restaurant, Teamwork, Training, Campaigns, Leadership, Communication, Outreach, Advertising, Sports, Teaching, Entrepreneurship, Customer Acquisitions, Business, Internship, Clients, Team Sports, Advertising.
$28k-46k yearly est. Auto-Apply 60d+ ago
On-Site Medical Call-Center Specialist
DCI Donor Services 3.6
Account specialist job in Knoxville, TN
Job Description
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
*This is not a fully remote position. This position is located in Knoxville, TN.
This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift.
Key responsibilities this position will perform include:
Effectively captures medical information accurately and completely into donor management software.
Facilitates the donation process through coordination and communication with donor families and medical personnel.
Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
Performs other related duties as assigned.
The ideal candidate will have:
A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
1+ years in a health-care related position including use of medical terminology.
CTBS, RN, or LPN desired.
Working knowledge of computers and Microsoft Office applications.
Ability to exercise independent judgement and multitask.
Exceptional teamwork, communication, and conflict management skills.
Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
$29k-35k yearly est. 2d ago
Fhnf Asset/Liability Specialist
First Horizon 3.9
Account specialist job in Memphis, TN
This position supports FHN Financial's depository clients by analyzing asset/liability positions and assisting in the measurement and management of depository institutions' interest rate risk. The role combines hands-on A/L modeling, data validation, and clear communication of balance sheet risk insights to internal senior management and clients.
Key Responsibilities:
Gather client-specific data; prepare, load, and validate inputs in FHN Financial's internal A/L modeling software.
Verify the accuracy of model outputs; reconcile discrepancies and document assumptions and findings.
Develop a strong understanding of client balance sheet risk and translate model results into clear, actionable insights.
Communicate results and recommendations to internal senior management and clients in a concise and professional manner.
Produce and maintain reporting and workpapers that support interest rate risk analysis and periodic reviews.
Collaborate effectively with internal teams and external clients to support ongoing model cycles, updates, and special analyses.
Contribute to process improvements that enhance data quality, efficiency, and client experience.
Minimum Requirements:
Bachelor's degree in business, finance, economics, or a related field preferred.
High proficiency with Microsoft Excel; proficiency with other Microsoft Office applications (Word, PowerPoint) required.
Strong analytical, quantitative, and problem-solving skills with high attention to detail.
Effective written and verbal communication skills; ability to work directly with various clients (both internal and external).
Ability to manage multiple priorities and deliver accurate work within deadlines in an onsite work environment (Memphis, TN office).
Preferred Qualifications:
3 to 5 years of experience in bank asset/liability management, interest rate risk, treasury, or financial modeling.
Familiarity with A/L or ALM modeling platforms and data reconciliation.
Exposure to interest rate risk concepts and metrics (e.g., earnings and economic value sensitivities, shock/stress scenarios).
Experience with data analysis tools (e.g., advanced Excel functions; SQL or BI tools a plus).
Location:
Memphis, TN (Onsite)
About the Team:
ALM Advisors operates within FHN Financial, a division of First Horizon Bank. The team provides consulting and analytics that support our clients' balance sheet management, interest rate risk assessment, and strategic planning.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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