Account specialist jobs in Utah - 333 jobs

Senior Account & Client Consultant serves as a liaison between the company and internal and external partners. This position is a subject matter expert responsible for completing moderately complex projects to include conducting analysis and adjusting processes to solve problems. This position may serve as a resource to other associates using broad business understanding. This is a hybrid role working partially in-office (Sandy, UT) and partially from home. What you do: Evaluate existing broker, customer and rep needs and make recommendations. Partner with Field Account Management Team in developing and implementing strategies to strengthen satisfaction, loyalty, and reliability. Identify and resolve escalated issues and communicate to all stakeholders. Responsible for keeping records, account updates, and outgoing email to brokers via Salesforce. Communicate with brokers and customers effectively on account information. Be available to answer telephone calls as needed from brokers and customers. Research service needs and problems, find innovative solutions, and communicate follow-up. Interact and encourage members of a team to find a solution to client issues. Proactively assist account management team in contact with brokers, customers and internal stakeholders with questions on cases and follow up with questions asked. Partner with internal departments to find solutions to difficult case issues. Demonstrate a strong ability to balance the needs of customers and brokers, deadlines and other priorities. What you bring: Bachelor's Degree or equivalent Business, Communication, or related field experience required. 2 years of related experience required. Health insurance license required (or must obtain within 3 months of employment). Willingness to travel up to 5% of the time. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't: Ameritas Benefits For your money: 401(k) Retirement Plan with company match and quarterly contribution Tuition Reimbursement and Assistance Incentive Program Bonuses Competitive Pay For your time: Flexible Hybrid work Thrive Days - Personal time off Paid time off (PTO) For your health and well-being: Health Benefits: Medical, Dental, Vision Health Savings Account (HSA) with employer contribution Well-being programs with financial rewards Employee assistance program (EAP) For your professional growth: Professional development programs Leadership development programs Employee resource groups StrengthsFinder Program For your community: Matching donations program Paid volunteer time- 8 hours per month For your family: Generous paid maternity leave and paternity leave Fertility, surrogacy and adoption assistance Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S.

About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes. What you will be doing Retention & Revenue Protection Save $65,000 in ARR per month through proactive engagement and retention strategies. Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns. Make a minimum of 25 outbound dials per day to connect with customers considering cancellation. Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions. Maintain professional, consultative, and persuasive communication across phone, email, and other channels. Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction. Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions. Track and report on save rates, churn reasons, and revenue impact to leadership. Maintain accurate records of customer interactions and outcomes in CRM systems. Follow structured save-playbooks while contributing to process improvement and new retention tactics. Skills & qualifications 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role. Proven track record of meeting or exceeding revenue retention or quota goals. Strong phone presence with excellent negotiation, persuasion, and objection-handling skills. Comfortable managing high-volume customer queues while delivering quality conversations. Ability to analyze data and articulate actionable insights to improve customer outcomes. Proficiency with CRM and customer success platforms (Salesforce) Our company values we hope you showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

This is a Hybrid role based in UT Are you a proactive, customer-focused professional who thrives in a goal-driven environment? As a Member Retention Specialist, you will play a critical role in helping retain members, reduce churn, and strengthen long-term relationships. This role partners closely with the Retention Manager to execute renewal outreach, deliver exceptional service, and identify opportunities to expand member value. Responsibilities Execute outbound and inbound renewal outreach across multiple channels (phone, email, text) Deliver outstanding customer service while resolving concerns that may impact retention Identify and surface upsell and upgrade opportunities during renewal conversations Generate qualified leads and warm handoffs to Sales teams Maintain accurate activity, notes, and pipeline updates within CRM systems Support retention campaigns, communication schedules, and outreach initiatives Meet or exceed individual renewal, retention, and activity goals Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes Actively participate in coaching, training, and performance feedback sessions Qualifications Self-motivated with the ability to manage daily outreach and follow-up independently Associate's degree or equivalent professional experience Energetic, optimistic, and resilient in a goal-oriented environment Prior experience in outbound calling, renewals, retention, customer engagement or account resolution roles Strong prioritization and time-management skills Demonstrated ability to deliver excellent customer service and build rapport Comfortable using CRM and call systems (Salesforce, CallFire, in Contact, or similar tools) Technically proficient with the ability to learn new systems quickly Clear, professional phone and written communication skills Open to feedback, coaching, and continuous improvement What we offer: Base pay + incentive potential Fun and diverse team environment Hybrid in-office/WFH schedule Comprehensive benefits package including medical, dental and vision insurance Health Savings Account Generous PTO and Holiday Pay 401(k) retirement plan and company match Who we are: AAPC (************* is the nation's largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Client Journey Specialist - Front Desk & Administrative Support Exciting Professional Opportunity! Are you looking for experience in a healthcare or counseling environment? Do you value one-on-one training to help you succeed? Do you love helping people and creating a welcoming environment? If you answered yes, this position may be a great fit for you! Who We Are Cache Valley Counseling (CVC) was established in 2017 in Northern Utah to provide high-quality, client-centered care. We create a unique "client journey"-ensuring every interaction is personable and world-class. Our vision is to be Northern Utah's premier practice for individuals, couples, and families by: Recruiting and supporting passionate, energetic therapists Prioritizing professional and personal well-being for our team Creating efficient systems to allow our therapists and staff to focus on exceptional care Maintaining a positive, collaborative, and growth-oriented work environment Our Core Values guide every clinical and business decision we make. We take them very seriously and they are expected to become a part of everyone at Cache Valley Counseling. They are the metric used to guide every clinical, personal, and business decision made at CVC: Core Values Client first Incredible experience every time Live with passion High Accountability creates High Achievement Self-awareness leads to Self-improvement Curiosity, Continual Learning, and Progress Control your controllables **The company website is: **************************** for your inspection** And if you want to really get a feel for who we are check out our YouTube and Socials: Youtube, Instagram, Facebook, TikTok. About This Role As a Client Journey Specialist, you are the architect of the client experience-from the first call or email to the warm, welcoming presence they see each visit. You ensure smooth operations at the front desk, support therapists, and help create an environment where both clients and staff feel valued. We provide extensive training to help you feel confident in your role and supported in your personal and professional growth. Key Responsibilities Client Interaction & Office Support: Welcome clients with warmth and professionalism Answer calls and emails, providing helpful information and scheduling appointments Process payments and maintain accurate records Manage client intake, follow up on incomplete forms, and maintain an organized waitlist Ensure an efficient and supportive front desk experience Administrative & Operational Duties: Maintain confidential client files and office documentation Assist with meeting minutes, emails, and general office correspondence Assist therapists with administrative requests under the direction of the Operations Manager Technology & Organization: Manage online assessment follow-ups and track necessary documents Organize and transfer video recordings (no editing required) Keep digital records updated and organized Complete weekly reporting and tracking tasks Office Maintenance & Cleanliness: Perform light daily cleaning (e.g., restocking snacks, wiping surfaces) Complete weekly tasks such as dusting, vacuuming, mopping, and sanitizing common areas Maintain lending library records and follow up on overdue items Restock supplies, and assist with occasional office organization Other Duties as Assigned What We're Looking For Strong interpersonal and customer service skills Detail-oriented and organized, with the ability to multitask Comfortable using office software and learning new systems (experience with Jane App is a plus!) Professional, positive, and eager to support clients and team members This is an evening position and daily hours range M-Thu 3:00-9:00 PM & Fridays 1-5PM, year round (Summer required) Do to the nature of this position, we ask that you give us an 18 month commitment. Office closed on all weekends and some holidays How to Apply If this sounds like a great fit, please submit the following to [email protected]: ✔ Resume ✔ Cover Letter answering: What is your primary motivation for seeking this opportunity? How have you contributed to a team environment? Select 2-3 of our Core Values and explain: Why is this value important to you? How have you demonstrated this value in the past few months? We look forward to meeting you!

What Account Management contributes to Cardinal Health: Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Responsibilities: Monitor terms of Prime Vendor distribution contract as it pertains to Supply Chain and Procurement, particular focus on Fill Rates, Price Match, and days sales outstanding. Bridge relationship between the customer and internal Cardinal Health teams to ensure flawless service to customers and an optimized supply chain. Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives. Prevent order disruption to customers through elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions. Coordinate and communicate Cardinal Health initiatives to the customer as needed. Track, measure, and report Cardinal Health Key Performance Indicators monthly. Build and maintain long-term trusted relationships with customers to support retention of the account. Qualifications: Bachelor's degree in related field, or equivalent work experience, preferred 2-4 years of customer management experience, preferred Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred Demonstrated ability to work in a fast-paced, collaborative environment, preferred Strong communication skills with the ability to build solid relationships. preferred Ability to travel to customer locations, as needed is preferred What is expected of you and others at this level: Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes actions to resolve Applies judgment within defined parameters Receives general guidance may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy Anticipated salary range: $57,000.00 - $81,600.00 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 3/6/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Under the direct supervision of the Business Services Assistant Manager, the Insurance Resolution Specialist is responsible for all issues relating to patient accounts receivable. Ogden Clinic provides competitive pay and benefits. Full-Time employees have access to: * Medical (including a partially company funded HSA option and in-house discount plan) * Dental, Vision, Disability and other plan coverage options. * Company paid life insurance for employees and their families. * Employee Assistance Program that provides free counseling to employees and their families. * Paid Time Off and Holidays * Scholarship Program * 401k with generous profit sharing contributions. * In nearly all cases, no nights, weekends or holiday shifts. * Competitive pay starting at 17+ an hour depending on experience. * Annual Performance/Merit Increase Program that offers up to a 5% pay increase. * Salary ranges reviewed annually. * Limited benefits for non-Full-Time employees. Full job description is available upon request by emailing **********************

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

What's in it for you?! Tremendous career advancement opportunities! Fitness Centers\/Gym Subsidies and fitness trackers! Health and wellness programs! 401k company match! Employee stock purchase plan! Basic life insurance! Very generous PTO plus 14 paid holidays! PTO for volunteer work you are passionate about! Comprehensive benefits package with dental and vision! Pet Insurance! Flexible spending accounts! New Parents get 12 weeks of 100% PTO, for birth or adoption! Tuition reimbursement! If that's you, let's talk! Job Type : Contract Location : Salt Lake City, Utah Pay : Great Pay! Job Description What you will be doing: Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Focus on activities such as Financial Adjustments, Status Adjustments, Account Maintenance, and Customer Communications. Answer incoming calls and report conditions affecting customer satisfaction. Perform timely and accurate follow\-up on account inquiries and provide accurate information on deposit products offered. Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail. Escalate reports of exceptional service and complaints. Complete core corporate training and develop solid knowledge of systems. Self\-motivate to consistently improve knowledge to advance service capabilities. Maintain knowledge of all Retail Servicing policies and procedures. Keep all training documentation organized and remain aware of new information. Operate within compliance policies and procedures. Perform manual research of accounts and record comments clearly. Process and update deposit applications on the system. Make outgoing calls to provide information and clarify questions. Ensure updates to the database are complete and accurate. Be proficient in all systems necessary to provide effective customer service. Assist in other business areas as needed and accurately track all work completed. Meet or exceed department standards for productivity and quality. Demonstrate flexibility and a team\-oriented attitude to support the business. Identify system issues and process improvements. Experience you will need: Minimum education: High School Diploma or Equivalent. Some banking experience or a customer service background. Excellent knowledge of multiple business area processes and procedures. Excellent knowledge of applicable department systems. Demonstrated ability to manage multiple priorities in a time\-sensitive environment. Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. Familiarity with Microsoft applications with emphasis on Word\/Excel. Excellent oral and written communication skills. Excellent data entry skills. Proven ability to consistently meet individual, team, and department goals. Has developed specialized skills or is multi\-skilled through job\-related training. Takes a broad perspective to problems and identifies new, less obvious solutions. Completes work with a limited degree of supervision. Proven ability to meet strict attendance guidelines. Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Daman Lyng #INDEH123 "}}],"is Mobile":false,"iframe":"true","job Type":"Contract","apply Name":"Apply Now","zsoid":"675521051","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"ZR_2772_JOB"},{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Salary","uitype":1,"value":"$22 \- $22 Hourly"},{"field Label":"RecruiterEmail","uitype":25,"value":"***************************"},{"field Label":"City","uitype":1,"value":"Salt Lake City"},{"field Label":"State\/Province","uitype":1,"value":"Utah"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"84101"}],"header Name":"Retail Deposits Servicing Call Center Specialist #ESC6663","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00217003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********04525025","FontSize":"12","google IndexUrl":"https:\/\/experthiring.zohorecruit.com\/recruit\/ViewJob.na?digest=sMbtVfIJ.gpvkvria7MtyOFocp64pV9Sztjz6sYhkAQ\-&embedsource=Google","location":"Salt Lake City","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

When you join Capturis, you're joining a team that's been rooted in Mandan, ND for more than 25 years. As part of the Conservice family, the nation's leading utility management provider, we're backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Capturis team you know and trust. Location: Remote /Hybrid if located in Mandan, ND Schedule: 6 AM - 3 PM CST, 7 AM -4 PM CST, 8-5 PM CST Overview The Invoice Specialist role consists of requesting payment extensions, requesting expedited payments and follow up work with the utility providers to make sure payments were posted correctly to eliminate any chance of disconnection of services for our customers. Invoice Specialists are also responsible for requesting missing invoices, late fee removal, following up on disconnect notices, and mailing address updates from the utility providers. Responsibilities As an Invoice specialist, you will: Phone Usage: Medium (about 40% of your day) Request payment extensions with providers Request expedited payments Ensure payments posted correctly Request missing invoices Work with providers for late fee removal Follow up on disconnect notices Preferred Skills Previous Customer Service Experience Strong Computer Skills Excellent telephone and email etiquette. Excellent research and problem solving skills with a strong attention to detail. Time management and organization High school diploma or equivalent

The primary role of the Accounts Receivable/Collections Specialist is to support the Accounts Receivable Supervisor and Controller in carrying out the responsibilities of the Accounts Receivable Department. The Accounts Receivable/Collections Specialist is responsible for performing daily and weekly tasks that must be completed in a timely manner. They maintain financial reports and records and perform general bookkeeping and billing activities related to accounts receivable. Essential Job Functions: Contact customers with aging accounts receivable Create and submit invoices to customers Track and manage Accounts Receivable Assist with monitoring, collecting, and resolving accounts receivable aging items Research and report on any customer discrepancies Assist in the continual improvement of processes related to position Backup accounting clerk as needed Perform other duties as assigned Requirements Attention to detail Knowledge of GAAP accounting principles Mathematical aptitude Deadline-oriented Ability to multi-task and work independently Proficient with accounting software, customer relationship management systems (CRM), invoice management software, MS Office suite (strong knowledge of Excel), and other applications. Excellent communication skills and interpersonal skills with a customer focus (internal and external customers) Strong conflict management resolution skills. High degree of integrity, honesty, and securing confidential information. Adaptable to change in work environment. Associates or higher degree desired This is a full-time hourly position with a work schedule of 8:00-4:30pm Monday - Friday. We are also looking for someone that resides 30 minutes or less from the Sandy, Utah Arbiter office. Salary Description $20 to $22 an hour

Job DescriptionThe Role: Accounts Receivable Specialist | Lehi, UT The Accounts Receivable Specialist performs collection and follow up activities with third party payers to resolve outstanding balances, secure accurate and timely adjudication, and achieve successful closures of aged accounts receivable. What You'll Be Doing: Performing online account status checks and following up with payers by phone, email, etc. on outstanding claim balances of assigned accounts Clearly document in EMR system patient account notes, the payment status of the account, and/or actions taken to secure payment. If applicable, requests account for additional follow up activity within a prescribed number of days in accordance with payer specific filing requirements or processing time required for insurance to complete processing. Must note all actions taken within the notes section to ensure all prior touches have been recorded and the account tells the story. Taking appropriate action to resolve account balances promptly - whatever is needed to secure account payment and/or bring the account to successful closure (submitting appeal requests, correcting account information, coordinating requests for medical records, requesting and/or performing posting of account adjustments, performing billing corrections, etc.) Balancing creativity and sound judgement to proactively identify and resolve claim issues and quickly escalating any large/repetitive issues to management for support in problem-solving. Achieving established productivity and quality standards within 30 days of employment: Maintaining 90% accuracy rate, low days in AR, and outstanding percentages under 10% Seeking advice and guidance as necessary to ensure proper understanding Staying up to date on applicable rules, regulations, policies, laws and guidelines, and following internal controls, patient confidentiality policies, and program requirements What You Need: 2+ years AR/collections experience in the professional medical field High School Diploma/GED (relevant Associate/bachelor's degree preferred) Proficiency with Microsoft Excel, Word, Outlook, Teams Knowledge of commercial and government plans, CPT, ICD-10 Proficiency with payor portals, Availity, Waystar (eCW a plus) Attention to detail with strong data entry skills (10 key, 40wpm typing) Excellent verbal/written communication and customer service skills Knowledge of medical terminology, insurance processing guidelines, TF statutes Strong understanding of CCI edits, mutually exclusive, medical necessity, bundling, coordination of benefits issues Strong analytical and reporting skills A patient, pleasant disposition that works well with a team Ability to work independently and make decisions with limited supervision as needed Bonus Points: CRCS (Certified Revenue Cycle Specialist) Behavioral Health Why You'll Love Working at Serenity: Fulfillment - make a real difference for others as you help our patients ‘take back their lives' Growth/promotion potential as we continue to expand Competitive pay Excellent benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Who We Are: Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

About the Role We are hiring an Accounts Receivable Specialist and are open to candidates at different experience levels - Apprentice, Associate, or Lead-track. We are willing to train the right candidate who may be early in their accounting career, while also welcoming applicants with more experience who can step in at a higher level or grow quickly into a lead role. This position plays a key role in billing, collections, customer communication, and financial accuracy. The role supports the Finance Department and offers a clear path for growth and increased responsibility. What You'll Do (Based on Experience Level) Apprentice Level (Entry-Level / Training Focused) Assist with preparing and sending customer invoices Enter payments and maintain customer records Organize billing documentation and job files Support basic customer follow-up and courtesy collections Learn accounting systems, processes, and financial concepts Associate Level Independently manage invoicing and payment application Maintain A/R aging and follow up on past-due accounts Communicate with customers and internal teams to resolve billing issues Assist with reporting, documentation, and compliance support Lead-Level Responsibilities (Growth Path) Own the A/R function end-to-end Manage billing accuracy, collections strategy, and reporting Support multi-state compliance documentation and sales tax records Provide backup support for purchasing and finance operations Serve as the primary A/R resource supporting the Finance Manager Who We're Looking For We're looking for someone who is: Detail-oriented but able to see the big picture Curious and investigative when instructions aren't clear Able to understand financial differences (balance due vs. revenue, expense vs. cash paid, etc.) Comfortable communicating with customers, including on past-due balances Organized, reliable, and able to switch between tasks without losing focus Interested in learning and growing within a finance career Qualifications Required: Strong attention to detail and organization Basic computer skills and comfort with spreadsheets Willingness to learn and take ownership of tasks Professional communication skills Preferred (but not required): A/R, billing, accounting, or office experience ERP or accounting system exposure Education in accounting, finance, or business or equivalent experience Why Join Us? Clear career path from Apprentice → Associate → Lead Hands-on training and mentorship Opportunity to grow into a lead role Supportive finance team with high-level supervision Stable, long-term position with increasing responsibility Creative company with a great work environment

Red Cat Holdings is looking to fill an immediate position for a full-time AR Specialist. Red Cat Holdings is a leading innovator in drone technology, specializing in mission-ready solutions for defense, public safety, and commercial applications. We develop high-performance UAS with advanced hardware, software, and AI-driven capabilities to support critical operations. We are a rapidly growing public company experiencing exponential growth and transformation. Our team is driven, collaborative, and committed to building strong processes that scale with the business. We're looking for ambitious and adaptable professionals who thrive in fast-paced, evolving environments and want to make an immediate impact. The Accounts Receivable (AR) Specialist will play a key role in supporting the order-to-cash (O2C) cycle by ensuring timely and accurate invoicing, payment application, and reconciliations. This is a hands-on, detail-oriented role that will work closely with the Accounting, Sales, and Operations teams to ensure that customer billings and receipts are processed accurately and efficiently. The ideal candidate is proactive, organized, and eager to learn in a fast-moving environment. This role will be based out of Teal Drones, a wholly owned subsidiary of Red Cat, facility in Salt Lake City, UT and will report to the Accounting Manager. Essential Duties and Responsibilities Prepare and issue accurate and timely customer invoices in accordance with purchase orders, contracts, and company policies. Process and apply customer payments in the ERP system (SAP), ensuring proper account and invoice matching. Perform account reconciliations and investigate discrepancies related to customer balances or cash receipts. Assist in maintaining accurate AR aging schedules and related reports. Partner with internal teams (Accounting, Sales, Operations) to resolve billing or payment issues. Support month-end and quarter-end close activities, including preparation of AR-related journal entries and schedules. Assist with documentation and support for internal and external audits. Contribute to process improvement initiatives to increase efficiency and accuracy within the AR function. Required Qualifications Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred. 1 year of relevant accounting or AR experience; public company or high-growth company experience preferred. Strong attention to detail and organizational skills. Ability to work effectively in a fast-paced, changing environment. Basic understanding of accounting principles and the order-to-cash process. Proficient in Microsoft Excel; experience with ERP (SAP) systems preferred. Strong communication skills and a collaborative mindset. Physical Requirements and Working Conditions Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time. Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis. Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy. May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations. Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment. Occasional off-hours or weekend work required for emergency facility responses or projects as needed Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks. Background Check This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law. EEO and ITAR/EAR Work Authorization Disclosure Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization. E-Verify The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules. Compensation: Salary plus generous annual equity package and potential bonuses

Job Description Since its beginnings in 1922, Easton Archery has focused on offering innovative, high-quality products that enhance the end-user's sporting experience. Easton revolutionized the sport of archery by introducing straight, consistent aluminum arrows in the 1940s, and has been the world's leading archery innovator ever since. As the world leader, Easton shafts are used by more bowhunters, crossbowmen, 3D competitors, target shooters and Olympic archery competitors than all other brands combined. We are looking for an experienced Accounts Receivable Specialist to join our accounting team in Salt Lake City, UT. This critical role will be involved with a variety of tasks including: Assisting customers with application of payments, credit, and other adjustments Coordinate with the customer service team to generate credit memos and manual invoices Daily application of cash and credit memos to customer accounts while working closely with the credit department on short pay discounts or discrepancies Process credit card authorizations and settlements daily Closely monitor shipping reports to ensure customer shipments are released timely The ideal candidate will have experience in a high volume accounts receivable environment, and be comfortable doing collections as needed. We enjoy a casual work environment with a desirable Monday through Friday schedule. Additionally, Easton offers a variety of health and wellness options to support employee wellbeing, including: Multiple health and dental options Company paid life insurance Optional additional life, short term and long-term disability plans Holiday, vacation, and sick pay 401k with matching Employee discounts Job Posted by ApplicantPro

Job DescriptionSalary: Competitive and DOE Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States.Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it! How You Will Support The Team: We are seeking a highly motivated and results-driven Collections Specialist to join our team. This role is responsible for managing a portfolio of delinquent subprime consumer loans, with the primary objective of minimizing losses through effective collections strategies. The ideal candidate will possess strong negotiation skills, a customer-focused approach, and the ability to work in a fast-paced environment while adhering to company policies and regulatory guidelines. What We Are Looking For: Loan Recovery & Delinquency Management: Proactively contact delinquent customers via phone, email, and written correspondence to secure payments and bring accounts current. Establish contact with borrowers and set up repayment terms that are manageable for the customer and acceptable to the bank. Negotiation & Payment Arrangements: Work with customers to understand their financial situations and negotiate appropriate payment arrangements while maintaining compliance with company policies and regulations. Engage in skip tracing efforts to locate borrowers as well as collateral, to enable productive collection efforts. Skip Tracing & Investigations: Utilize various tools and techniques to locate borrowers and encourage repayment of past-due accounts. Documentation & Recordkeeping: Accurately document all collection efforts, customer interactions, and payment commitments in the loan servicing system. Customer Service & Retention: Provide professional and empathetic customer service while balancing the need for collections and recovery. Build relationships with borrowers and promote a successful loan experience despite difficult circumstances. Collaboration: Work closely with internal departments, including underwriting, customer service, and legal teams, to develop and execute effective recovery strategies. Determine appropriate next steps which may include the assignment of repossession, litigation, or involvement with other third-party vendors. Properly and accurately document account activities. Make recommendations to management regarding accounts needing additional attention. Contribute to a positive and mutually beneficial cohesion with team members. Assist in other areas of the department as required by business needs. Compliance & Regulatory Adherence: Ensure all collection activities comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies You would be a GREAT fit with these skills: Responsible, honest, and strong work ethic. Behave in a professional manner, maintaining appropriate relationships with coworkers and colleagues. Ability to handle difficult conversations professionally Detail-oriented with strong organizational skills Professionally answer incoming calls and assist the caller effectively. Ability to nurture and manage business relationships with third party loan servicer and other vendors. Excellent verbal and written communication skills Proficiency in Microsoft Office Suite Ability to successfully work in a team environment. Bilingual (Spanish) is a plus Preferred Level of Experience: Education: High school diploma or equivalent required Experience: Minimum of 1-2 years of experience in collections, subprime lending, or consumer finance; experience with delinquent loan recovery preferred. Whats in it for YOU? Environment: Office-based, with the ability to work from home 2 days a week after introductory period Shift: Full time, 35-40 hours per week May require evening and weekend availability based on business needs Comprehensive benefits including medical, dental, vision, disability, and life insurance 401K with a company match PTO including 11 federal paid holidays off, vacation time and sick time Financial Wellness Program Volunteer Opportunities Awesome company culture and co-workers who love to work here 30% of our employees have worked at Medallion Bank for 10 years. Work Life Balance We dont use that term lightly! Company Wide Open Door Policy Please note that if selected, you are required to pass a pre-employment background check and maintain a clear background.

Summit Athletic Club of St. George, UT We are seeking an experienced Full-Time Collections Specialist to handle 90+ day delinquent accounts (hard collections). This full-time role requires strong attention to detail, solid collections experience, and the ability to accurately calculate and track balances using spreadsheets. This position offers $20.00 an hour. You'll love being a part of the supportive Summit family. And, what could be better than working at an "office" where you can get a state-of-the-art workout in before leaving for the day! ABOUT SUMMIT ATHLETIC CLUB Summit Athletic Club delivers relevant, quality fitness and wellness programs. We provide an invaluable, family-friendly, and locally-owned community resource center. And, while doing so, we establish meaningful and personal connections that support long-lasting and life-changing results for our members. Just as with our members, we promote familial-like connections with our employees. We foster a warm working environment that encourages learning about the many facets of our business, thus nurturing employee creativity and growth. RESPONSIBILITIES: Manage and work all 90+ day past-due accounts Perform hard collections in a professional and compliant manner Prepare, review, and calculate accurate dollar amounts owed Track balances, payments, and collection activity using Excel spreadsheets Maintain accurate documentation of all collection efforts REQUIRMENTS: Prior experience with 90+ day or hard collections Strong working knowledge of Microsoft Excel Ability to calculate balances, payments, and adjustments accurately Strong organizational and communication skills Ability to work independently and handle sensitive financial information ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you! Location: 84790

Job Description Why Revel? At Revel Media Group, we're redefining how businesses connect, captivate, and communicate through the power of digital signage. Every message matters, and every display, design, and interaction is an opportunity to create meaningful impact. Communication is at the heart of what we do, and our innovative approach ensures that businesses can reach their audiences in ways that are engaging, dynamic, and memorable. Who We Are Revel is a team built on creativity, collaboration, integrity, and impact. We are thinkers and doers who bring intention, curiosity, and bold ideas to every project. Our culture celebrates innovation, embraces challenges, and values every voice, because we know that true success comes from working together with purpose and alignment. We are guided by a clear Mission and Vision, leading with intention, creating environments where every message inspires action and every interaction drives connection. Your Path to Success At Revel, success is multi-dimensional: personal, professional, and financial. We empower you to take ownership of your growth. With clear career paths, leadership development, and personalized growth plans, we ensure that your goals are visible, actionable, and supported every step of the way. At Revel, your impact is visible, your growth is your investment, and your success aligns with our shared mission and vision. Together, we create a workplace where intention meets action, innovation drives results, and every individual has the opportunity to thrive. At the heart of Revel Media Group lies our driving force, encapsulated in the powerful word ACTION. This isn't just a concept, it's the essence of who we are and how we operate! At Revel Media Group, you'll join a team that's shaping customer experiences while building meaningful careers where passion, purpose, and principles guide every step of your growth. The Accounts Receivable Staff Accountant plays a key role in supporting the financial integrity and operational efficiency of Revel. As part of the Finance Department, this position is responsible for ensuring accurate and timely accounts receivable processing, compliance with regulatory requirements, and maintenance of reliable financial records. The role contributes directly to clear financial reporting and informed decision-making by organizing and managing financial data related to revenue, customer billing, and compliance. Working within the internal accounting team, the Accounts Receivable Staff Accountant follows established company procedures while proactively identifying opportunities to improve accuracy, efficiency, and processes across financial operations. This role partners closely with internal stakeholders-including project managers-and external partners to support billing, collections, and compliance activities. In addition to core accounts receivable and compliance responsibilities, the position supports month-end close activities and performs additional accounting, reporting, and administrative tasks as needed to meet the evolving needs of the Finance Department and the organization. Revel Media Group is a tobacco-free employer, and all new hires must submit to a drug and background check.

Job Description Collections Specialist | Logan, UT Nexeo is hiring a Customer Service Representative on behalf of a debt collection company in Logan, Utah. This full-time, in-office role focuses on outbound customer contact, managing a portfolio of accounts, and working with individuals who have outstanding debt to establish payment arrangements. This position is ideal for someone who is comfortable with outbound calling, account management, and maintaining a professional, respectful approach in sensitive financial conversations. Responsibilities • Make outbound calls to individuals regarding outstanding debts • Manage a portfolio of assigned customer accounts • Gather information and negotiate payment arrangements • Leave voicemail drops and send follow-up emails and text messages • Perform skip tracing to locate updated contact or employment information • Prepare documentation related to potential litigation cases • Use company-specific internal systems to document activity and update account information Qualifications • Previous experience in accounts receivable (AR), collections, or call center-type work • Comfortable and confident making outbound calls • Ability to manage multiple accounts and prioritize tasks effectively • Professional, respectful, and clear communication skills • Ability to work on-site during scheduled hours Pay Rate $15.00 per hour Job Type Full-Time Shift/Schedule Monday - Friday | 8:30 AM - 5:30 PM (1-hour unpaid lunch; employees may leave for lunch) Nexeo Benefits •Medical, Dental, Vision, Limited Life, Short-Term Disability. •Refer a Friend Bonus | Other Financial Incentives (Bonuses). •Weekly Pay | Direct Deposit | Rapid Pay Card. •Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you. Questions? Call or Text our office today! With 100+ jobs available, we're sure to find a job for you. 1476 North Main Street North Logan, Utah 84341 (P) (435) 363-9263 Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Customer Service Representative | Collections | Accounts Receivable | Call Center | Outbound Calling | Debt Collection | Account Management | Skip Tracing | Payment Arrangements | In-Office Role | Logan UT INDLO

Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it! How You Will Support The Team: We are seeking a highly motivated and results-driven Collections Specialist to join our team. This role is responsible for managing a portfolio of delinquent subprime consumer loans, with the primary objective of minimizing losses through effective collections strategies. The ideal candidate will possess strong negotiation skills, a customer-focused approach, and the ability to work in a fast-paced environment while adhering to company policies and regulatory guidelines. What We Are Looking For: Loan Recovery & Delinquency Management: Proactively contact delinquent customers via phone, email, and written correspondence to secure payments and bring accounts current. Establish contact with borrowers and set up repayment terms that are manageable for the customer and acceptable to the bank. Negotiation & Payment Arrangements: Work with customers to understand their financial situations and negotiate appropriate payment arrangements while maintaining compliance with company policies and regulations. Engage in skip tracing efforts to locate borrowers as well as collateral, to enable productive collection efforts. Skip Tracing & Investigations: Utilize various tools and techniques to locate borrowers and encourage repayment of past-due accounts. Documentation & Recordkeeping: Accurately document all collection efforts, customer interactions, and payment commitments in the loan servicing system. Customer Service & Retention: Provide professional and empathetic customer service while balancing the need for collections and recovery. Build relationships with borrowers and promote a successful loan experience despite difficult circumstances. Collaboration: Work closely with internal departments, including underwriting, customer service, and legal teams, to develop and execute effective recovery strategies. Determine appropriate next steps which may include the assignment of repossession, litigation, or involvement with other third-party vendors. Properly and accurately document account activities. Make recommendations to management regarding accounts needing additional attention. Contribute to a positive and mutually beneficial cohesion with team members. Assist in other areas of the department as required by business needs. Compliance & Regulatory Adherence: Ensure all collection activities comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies You would be a GREAT fit with these skills: Responsible, honest, and strong work ethic. Behave in a professional manner, maintaining appropriate relationships with coworkers and colleagues. Ability to handle difficult conversations professionally Detail-oriented with strong organizational skills Professionally answer incoming calls and assist the caller effectively. Ability to nurture and manage business relationships with third party loan servicer and other vendors. Excellent verbal and written communication skills Proficiency in Microsoft Office Suite Ability to successfully work in a team environment. Bilingual (Spanish) is a plus Preferred Level of Experience: Education: High school diploma or equivalent required Experience: Minimum of 1-2 years of experience in collections, subprime lending, or consumer finance; experience with delinquent loan recovery preferred. What's in it for YOU? Environment: Office-based, with the ability to work from home 2 days a week after introductory period Shift: Full time, 35-40 hours per week May require evening and weekend availability based on business needs Comprehensive benefits including medical, dental, vision, disability, and life insurance 401K with a company match PTO including 11 federal paid holidays off, vacation time and sick time Financial Wellness Program Volunteer Opportunities Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years. Work Life Balance - We don't use that term lightly! Company Wide Open Door Policy Please note that if selected, you are required to pass a pre-employment background check and maintain a clear background.