Customer Experience Specialist - Vehicle Delivery
Account specialist job in Burton, MI
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $17-$19 hourly
Starting Pay: $17/hr
At 3 Months: $17.50/hr
At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Dedicated Accounts Specialist
Account specialist job in Warren, MI
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic.
Job Details & Responsibilities:
Being the single point of contact to manage major corporate accounts
Reporting on service issues, problem areas, resource issues, etc.
Assisting with implementing corrective actions
Establishing professional rapport with each customer
The ideal candidate will possess the following:
2-3 years of LTL Customer Service experience
Strong leadership qualities
Excellent written and verbal communication skills
Associate's Degree in a business related field is preferred, but is not required
Excellent attendance and the ability to work the same shift each day
Problem solving ability
Strong attention to detail and sense of urgency
Ability to maintain a professional demeanor
Experience with Microsoft office (Outlook), and willingness to learn company specific systems
Upbeat personality/positive outlook
IP Billing Specialist
Account specialist job in Detroit, MI
Our client, a premier business law firm, based in Michigan with an international practice and is consistently recognized as one of the 101 Best and Brightest Places to Work, is looking for an IP Billing Specialist in our Detroit or Chicago Office. With more than 350 attorneys working in 60 different areas of concentration, our client provides timely and cost-effective counsel to clients in numerous industries.
The Intellectual Property Billing Specialist is crucial in managing the financial aspects of intellectual property services. This position is responsible for overseeing both the billing and administrative functions of a complex and high-volume intellectual property portfolio. The role includes reviewing time entries on prebills for accuracy, tracking billable activities to determine billing milestones, creating, and sending invoices, reconciling billing discrepancies, and ensuring timely payments. The Intellectual Property Billing Coordinator works closely with and facilitates for both the Billing Department and the firm's Intellectual Property Department attorneys to ensure accurate invoicing, timely payments, and efficient billing operations.
RESPONSIBILITIES
Oversee all aspects of intellectual property billing, ensuring accuracy and compliance with client guidelines.
Generate, review, and manage accurate and timely invoices for intellectual property services.
Review and edit pre-bills, ensuring time entries are correctly allocated to matters and in accordance with client policy.
Track billable activities to determine billing milestones and communicate new or updated client policies to timekeepers.
Draft invoices based on partners' mark-up, including write-offs, in accordance with firm policies/procedures.
Identify and resolve billing discrepancies by investigating issues and collaborating with internal teams.
Perform time entry narrative changes with respect to additions, corrections, and deletions.
Process and submit electronic LEDES invoices through various e-billing platforms (e.g., BillBlast, Serengeti, TyMetrix), troubleshooting and resolving submission errors.
Communicate with clients and attorneys to address billing inquiries and ensure timely payments.
Reconcile client accounts to maintain accuracy in financial records and assist with entering PTO vendor-related expenses.
Prepare and analyze billing reports for internal stakeholders and clients, identifying trends and areas for process improvement.
Maintain billing records and ensure compliance with firm policies, industry standards, and intellectual property laws and regulations.
Support the billing team in improving workflows and optimizing efficiency.
Handle confidential client data securely and maintain high ethical standards.
Facilitate communication and collaboration between the Billing Department and the firm's Intellectual Property Department attorneys.
Ensure timely and accurate billing by managing the entire billing process from prebill review to final invoicing.
Assist with special projects and other tasks as assigned by the Billing Manager or Intellectual Property Department.
QUALIFICATIONS
Bachelor's degree in accounting, Finance, Information Technology, or a related field, or equivalent progressive experience.
Previous experience in e-billing or billing, with knowledge of electronic billing systems including tracking status, troubleshooting, and working with clients/attorneys to resolve problems.
Experience with intellectual property billing and matter management.
Proficiency in using billing software and e-billing applications.
Familiarity with Aderant Billing Software (preferred).
Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
Strong skills in reconciliation, financial reporting, and data entry.
Excellent attention to detail and problem-solving abilities.
Effective time management skills.
A strong client service approach and team orientation, with the ability to speak effectively and respond to common inquiries or complaints from all levels of clients and professional support staff.
Excellent interpersonal and communication skills necessary to maintain effective relationships with partners, attorneys, clients, and staff, exhibiting a high degree of responsiveness, diplomacy, and professionalism in these interactions.
Knowledge and experience in client communication within the financial or legal industry.
Pay Range and Compensation Package:
The anticipated annual pay range for this role is $75,000 to $80,000 (non-exempt) with a complete benefit package.
-Qualified and our clients are EEOC compliant-w
Part-Time Payroll And Accounts Payable Specialist
Account specialist job in Detroit, MI
Seva Dental Team is a doctor-led dental organization supporting multiple practices across Michigan and Ohio. Our team is driven by purpose and defined by service...focused on creating healthy neighborhoods for our patients and meaningful careers for our team members. We operate with efficiency, integrity, and a deep sense of care for our patients and team members alike.
Position Summary
We're looking for a highly organized, detail-oriented professional to support both Payroll and Accounts Payable functions across a growing, multi-entity organization. This is a part-time position that plays an essential role in ensuring timely, accurate payroll and vendor payments. The ideal candidate thrives in a dynamic, fast-growing environment and enjoys problem-solving within integrated accounting systems.
Key Responsibilities
Payroll
· Process bi-weekly, multi-entity payroll through Paylocity.
· Review and approve timecards; identify and resolve discrepancies.
· Ensure compliance with federal, state, and local payroll tax requirements, including setup and filing for local municipalities.
· Prepare, review, and reconcile doctor payroll-including draws, bonuses, and commission structures.
· Track lab deductions and adjustments accurately in alignment with production reporting.
· Prepare payroll files, summaries, and reports for executive review.
· Handle corrections, retroactive adjustments, and audit reconciliations.
· Communicate professionally and confidentially with doctors and leadership regarding payroll details.
Accounts Payable
· Process invoices, manage vendor payments, and ensure timely approvals.
· Reconcile Bill.com payments and manage integration with Sage accounting software.
· Assist with monthly closing procedures, including accruals and account reconciliations.
· Apply GAAP principles to determine capitalization versus expense for applicable transactions.
· Maintain accurate records and assist with audits as needed.
Systems & Integration Management
· Monitor and troubleshoot integration issues between Paylocity, Bill.com, and Sage.
· Work with vendor support teams and internal stakeholders to resolve sync or posting issues.
· Vendor relations/vendor management
· Help document and refine accounting workflows as Seva continues to scale.
Qualifications
· 3-5 years of experience in payroll, accounting, or bookkeeping (multi-entity experience strongly preferred).
· Proficiency with Paylocity, Bill.com, and Sage Intacct (or similar platforms).
· Working knowledge of payroll taxes, GAAP accounting, and capitalization principles.
· High attention to detail, accuracy, and confidentiality.
· Strong communication and follow-through, especially when working with doctors and practice leadership.
· Self-starter who can manage priorities with minimal supervision.
Schedule & Compensation
· Part-time: 20-25 hours per week (flexible scheduling). Hybrid or remote considered for the right candidate. Competitive hourly compensation based on experience.
Business Process Specialist I
Account specialist job in New Baltimore, MI
Business Process Specialist I/Admin assistant
Contract Duration: Contract through 12/31/2026 (High potential for extension)
Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)
Position Overview
The Business Process Specialist I will provide comprehensive administrative and operational support at a compressor station facility. This role supports the Gas Supervisor and station personnel by managing documentation, coordinating work orders, maintaining records, supporting planning activities, and facilitating site operations. The ideal candidate is detail-oriented, organized, and capable of balancing multiple priorities in a fast-paced operations environment.
Key Responsibilities
Provide administrative support to the Gas Supervisor and station staff.
Organize, maintain, and file all code-related and regulatory documentation.
Prepare, distribute, and close work orders and required forms.
Assist in weekly and monthly work planning meetings by preparing materials and documenting action items.
Maintain crew overtime lists and prepare weekly postings.
Reconcile purchasing card receipts for station crews.
Monitor station security gate; ensure all visitors are properly logged and escorted as required.
Submit monthly and annual operational reports, including fuel and gas handling, operating/engine data, and rectifier readings.
Identify and propose continuous improvement opportunities related to administrative processes.
Provide general site support, including presentation preparation, scheduling appointments and events, entering service requests, and managing invoicing activities.
Required Skills & Qualifications
High school diploma or equivalent.
2-4 years of experience in an administrative support role or related field.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Strong written and verbal communication skills.
Excellent organizational and time-management skills.
Ability to prioritize and manage multiple tasks simultaneously.
Strong problem-solving skills with the ability to resolve issues independently.
Proficiency with computer systems, software, and administrative technologies.
Ability to handle sensitive information and perform highly responsible administrative functions with accuracy and efficiency.
Customer Relations Specialist $60K-$90K
Account specialist job in Romeo, MI
Job Description
Customer Relations Specialist
Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism
Experience:
• 3-5 years of customer service experience
• A proven track record in customer relations is a MUST
• Experience in home improvement or related industries is a plus, but not required
Essential Duties & Responsibilities:
• Handle 100% warm inbound/outbound leads - no cold calling
• Contact homeowners to schedule estimate appointments for roofing and home
improvement services
• Accurately maintain CRM records and follow up on leads
• Collaborate with a supportive, high-performing support team
Compensation:
• Competitive compensation with uncapped bonuses - top performers earn $90K+
• Real career growth opportunities - we promote from within
• A professional, team-focused environment - modern office with strong culture
• Join a family-owned company, not a corporate call center
To Apply:
All applicants must submit their updated resume along with a contact phone number.
#hc210940
Call Center Clinical Specialist Contingent
Account specialist job in Detroit, MI
Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers.
Initiates referrals to selected providers.
Provides re-authorization of SUD/Mental Health/co-occurring services.
Assists providers with additional client information to provide appropriate referral for treatment services.
Evaluates clinical appropriateness for consumers.
Establishes funding eligibility.
Applies priority status criteria for placement.
Conducts follow-up with clients who were admitted for treatment to assist them with a continuum of care.
Monitors client's compliance with services and assists with aftercare/recovery plan services.
Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay.
Manages client care through the MH-WIN system.
Provides community callers with information related to community resources and assists callers with information on how to access community services.
Utilizes computer to perform clinical and administrative job functions.
Ensures that consumers are authorized for interventions that meet medical necessity and are least restrictive.
Works collaboratively with providers, health home teams, and community agencies.
Proposes alternative and creative Care Plans when progress is stalled.
Participates actively in program enhancements and the QI program.
Conducts data gathering, documentation and analysis.
Applies Medical Necessity Criteria for Behavioral Health services and applicable standardized assessments, i.e., Level of Care Utilization of System (LOCUS), Supports Intensity Scale (SIS), American Society of Addiction Medicine Patient Placement Criteria (ASAM), Autism Diagnostic Observation Scale Second Edition (ADOS-2), Autism Diagnostic Interview - Revised (ADI-R), Developmental Disabilities - Clinical Global Impression Severity Scale (DD-CGAS), as well as other medical necessity tools and the Federal Confidentiality Regulations, 42 CFR, Part 2.
Conducts initial and ongoing review of enrollee's clinical condition both behavioral and physical.
Communicates with medical and behavioral providers regarding treatment planning.
Communicates with medical and behavioral providers regarding clinical and psychosocial needs.
Ensures that the reauthorizations database is continuously updated and reflects the current status of individuals in treatment.
Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria.
Enters data and reports into written formats and electronic databases.
Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements.
Identifies trends at the provider and network level and submit suggestions for clinical training and or technical support.
Reviews behavioral assessments, diagnostic reports and treatment plans to assess the appropriateness of the authorization request.
Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES (KSA's)
Knowledge of DWIHN policies, procedures and operations.
Knowledge of the DWIHN provider network.
Knowledge of medical and behavioral health practices and terminology.
Knowledge of MDHHS policies, rules, regulations and procedures.
Knowledge of Call Center Operations.
Knowledge of Customer Service practices and principals.
Knowledge of co-occurring and substance use treatment services.
Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2.
Knowledge of SUD Policies and Procedures.
Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations.
Knowledge of women specialty services requirements.
Knowledge of priority population admittance.
Knowledge of State Disability Assistance (SDA).
Knowledge of Intravenous Drug User (IDU) management.
Knowledge of and ability to use screening and assessment tools for behavioral health services.
Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services.
Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code.
Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population.
Knowledge of the identification and treatment of co-occurring mental health and substance use disorders.
Knowledgeable of psychotropic medications.
Knowledge of Pre-Admission Review (PAR) Screening.
Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
Computer skills
Time management skills
Organizational skills
Critical thinking skills
Decision Making skills
Customer Service skills
Language skills
Listening skills
Relationship building skills
Teamwork skills
Training skills
Ability to communicate orally.
Ability to communicate in writing.
Ability to work effectively with others.
Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
Judgement/Reasoning ability.
REQUIRED EDUCATION:
A Master's Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor's Degree will be accepted), the Human Services, the Social Services or a related field.
REQUIRED EXPERIENCE:
Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting.
REQUIRED LICENSE(S).
A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD.
A valid State of Michigan Driver's License with a safe and acceptable driving record.
Working Conditions
Contingent staff are allowed to work remotely with management approval.
This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.
Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.
The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer
Auto-ApplyAdTech Client Specialist
Account specialist job in Detroit, MI
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
AdTech team operational and client account support.
Process and analyze usage reports from platform, agency and OEM contracts.
Support the development of a reporting repository for Media Performance projects.
Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
Coordinate with internal teams to ensure services are activated and running smoothly.
Act as main point of contact for questions or concerns from active clients and users.
Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
Data management skills (SQL or Access is nice to have)
Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
Experience being a process creator/innovator
Ability to ask relevant, thoughtful questions, take initiative, critical thinker
Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
Presentation skills: Ability to conduct professional presentations with various levels of leadership
Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
Campaign analytics background
Account management background
Digital automotive marketing experience
Accounting, billing and reporting knowledge
Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
Minimum of 3 years related work experience required
Digital marketing/agency experience required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
Auto-ApplyClient Onboarding Specialist
Account specialist job in Southfield, MI
700Credit - Client Onboarding Specialist
About 700Credit
700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take the initiative as an employee and to be innovative. We offer an excellent compensation/benefit package.
Summary
700Credit is looking for a reliable Client Onboarding Specialist to join the team in Southfield, MI. As a Client Onboarding Specialist, you will be responsible for ensuring that the company and its clients are in compliance with our vendor partners' requirements. The Client Onboarding Coordinator also helps onboard new customers, handles phone calls from customers and consumers, and handles customer case tracking. This role is essential to the continued success of 700Credit and will have a direct impact on achieving company goals.
Responsibilities
Execute Seamless Client Onboarding: Collaborate with internal support personnel to coordinate and execute all aspects of new customer onboarding, ensuring a smooth and professional experience.
Ensure Vendor Compliance: Maintain a deep understanding of vendor partner requirements to ensure full compliance with onboarding standards and contractual obligations.
Facilitate Contract and Documentation Collection: Work closely with the sales team and new clients to gather necessary contracts, forms, and supporting documentation to initiate services efficiently.
Maintain Customer Data Integrity: Set up new customers in internal systems accurately, including the entry and ongoing maintenance of product and pricing information.
Support Compliance and Audit Readiness: Assist existing customers with ongoing compliance activities, including document management and preparation for vendor audits.
Provide Responsive Customer Service: Collaborate with the customer support team to handle inbound service inquiries, ensuring timely and effective resolution of client issues.
Requirements
Experience, Skills, and Knowledge
2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred
Highly organized and high attention to detail
Excellent communication and customer service skills
Highly accountable, flexible, and effective under pressure in a fast-paced environment.
Proven ability to multitask
Effective problem-solving skills
Strong ability to work well in a team environment
Proficiency in Microsoft Office suite
Salesforce CRM experience a plus
Client Success Specialist
Account specialist job in Farmington Hills, MI
🌟 Join Our Mission-Driven Team as a Client Success Specialist 🌟Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-TimeDepartment: Client Services
💼 About the Role
At GreenPath , we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you!
🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany
🌱 What You'll Do
Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
Manage proposals, payments, deposits, and creditor communications.
Proactively review client accounts to identify and resolve issues.
Encourage and motivate clients throughout their financial journey.
Maintain accurate records and ensure compliance with state regulations.
Collaborate across departments to ensure a seamless client experience.
🧠What You Bring
2-3 years of customer service experience (call center preferred).
Associate's degree preferred; Bachelor's degree may substitute for experience.
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
Strong communication skills-empathetic, professional, and clear.
Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
Tech-savvy with experience in Windows-based systems and CRM tools.
Bilingual (English/Spanish) a plus!
💚 Why GreenPath?
A mission-driven culture rooted in Integrity, Quality, and Teamwork.
Opportunities for growth and development.
A supportive, inclusive, and collaborative work environment.
Competitive compensation and benefits.
🕒 Additional Details
Monday - Friday work schedule
We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.
CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM.
EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.
Must be comfortable working in a structured, performance-driven environment.
🚀 Ready to Help People Thrive Financially?
Apply today and become part of a team that's transforming lives-one client at a time.
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
Auto-ApplyClient Success Specialist
Account specialist job in Farmington Hills, MI
🌟 Join Our Mission-Driven Team as a Client Success Specialist 🌟Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-TimeDepartment: Client Services
💼 About the Role
At GreenPath , we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you!
🌟 Video - Meet The Hiring Team: Linda, Leslie, & Tiffany
🌱 What You'll Do
Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
Manage proposals, payments, deposits, and creditor communications.
Proactively review client accounts to identify and resolve issues.
Encourage and motivate clients throughout their financial journey.
Maintain accurate records and ensure compliance with state regulations.
Collaborate across departments to ensure a seamless client experience.
🧠What You Bring
2-3 years of customer service experience (call center preferred).
Associate's degree preferred; Bachelor's degree may substitute for experience.
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
Strong communication skills-empathetic, professional, and clear.
Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
Tech-savvy with experience in Windows-based systems and CRM tools.
Bilingual (English/Spanish) a plus!
💚 Why GreenPath?
A mission-driven culture rooted in Integrity, Quality, and Teamwork.
Opportunities for growth and development.
A supportive, inclusive, and collaborative work environment.
Competitive compensation and benefits.
🕒 Additional Details
Monday - Friday work schedule
We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.
CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM.
EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.
Must be comfortable working in a structured, performance-driven environment.
🚀 Ready to Help People Thrive Financially?
Apply today and become part of a team that's transforming lives-one client at a time.
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
Auto-ApplyBilling Coordinator
Account specialist job in Troy, MI
Salary: $ 50,000.00
We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested.
Prioritized Must Have Skills for the Billing Coordinator:
#1. Must have Microsoft Office experience.
#2. Preferred accounting experience.
Responsibilities of the Billing Coordinator:
Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner.
Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted.
Have direct contact with clients to expedite processing as needed.
Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems.
Update billing information in billing system as needed.
Distribute month-end reports.
Assist with cost recovery and trust accounting functions.
Track Pre-bills and inform attorneys of missed deadlines.
Assist with billing questions and projects.
Email and/or mail invoices.
Share responsibilities to answer and respond to calls received on the collection line.
Share responsibilities to answer inquiries from clients to general email account.
Assist with collection efforts as needed.
Assist with other accounting projects.
Requirements of the Billing Coordinator:
Law firm experience preferred, but not required.
Proficiency with Microsoft Office.
Ability to learn new accounting software.
Excellent computer skills a must.
Accounting experience preferred.
Bachelors degree in accounting preferred, but not required.
Other Key Requirements:
100% in office
No sponsorships or visa holders. No Corp-to-Corp.
Benefits of the Billing Coordinator:
Medical Insurance
Dental Insurance
401(k)
About the Company:
Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.
Medical Biller and Medical Office Manager
Account specialist job in Livonia, MI
Job Title: Medical Biller and Office Manager
Job Type: Full-time
We are seeking a highly organized and detail-oriented individual to join our healthcare team as a Medical Biller and Office Manager. This position is responsible for managing all aspects of medical billing, coding, and insurance claims while ensuring the smooth day-to-day operations of the office. The ideal candidate will possess strong administrative skills, be proficient in medical billing software, and have a deep understanding of medical insurance policies and compliance standards.
Key Responsibilities:
Medical Billing & Coding:
Accurately review patient records to ensure proper coding of diagnoses, procedures, and treatments.
Submit insurance claims and follow up on outstanding claims.
Ensure that billing procedures comply with healthcare laws, regulations, and insurance policies.
Monitor and track patient accounts to verify that payments are made timely.
Review and process patient billing inquiries, addressing issues related to charges, insurance claims, and payment schedules.
Maintain accurate and up-to-date patient billing information and files.
Work with insurance providers and healthcare professionals to resolve billing discrepancies and appeals.
Keep updated on changes in insurance policies, coding standards (e.g., ICD-10, CPT), and healthcare billing regulations.
Office Management:
Oversee day-to-day office operations, including managing office supplies, scheduling, and coordinating meetings.
Supervise and train administrative staff, providing guidance and support.
Manage patient appointments, ensuring timely and accurate scheduling.
Maintain a clean, organized, and efficient office environment.
Serve as the main point of contact for vendors, ensuring smooth coordination for supplies and office services.
Handle general office correspondence, including emails, phone calls, and mail.
Prepare reports and assist with budgeting for office operations and expenditures.
Ensure compliance with healthcare privacy laws, including HIPAA, to protect patient information.
Additional Responsibilities:
Assist in developing and enforcing office policies and procedures to streamline operations.
Collaborate with healthcare providers and management to ensure effective communication and patient care.
Handle patient inquiries related to billing, insurance, and office procedures.
Manage and resolve conflicts, complaints, and issues within the office environment.
Qualifications:
High school diploma or equivalent; additional education or certifications in medical billing, office administration, or healthcare management is a plus.
Proven experience as a Medical Biller, Office Manager, or in a similar administrative role in a healthcare setting.
Strong knowledge of medical terminology, insurance codes, and billing procedures.
Familiarity with billing software (e.g., Epic, Kareo, or similar) and office management tools.
Ability to handle sensitive and confidential information with discretion.
Excellent organizational, communication, and multitasking skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
Knowledge of HIPAA and healthcare compliance regulations.
Leadership skills and experience managing a team are highly preferred.
Benefits:
Competitive salary.
Health, dental, and vision insurance.
Paid time off (PTO).
Retirement plan options.
Continuing education opportunities.
If you're a motivated, detail-driven professional with a passion for helping others and managing efficient office operations, we encourage you to apply for this exciting opportunity!
Temp - Non-Clinical - Medical Biller / Medical Billing Follow Up (Days) Shelby Charter Twp, MI-26040
Account specialist job in Shelby, MI
Treva is a supplemental staffing agency located in metro Detroit, Michigan. We partner with multiple health care organizations throughout the United States to fill needs for contract, contingent and/or direct hire positions. Put our passion of matching professional candidates with incredible opportunities to work for you!
SHIFT DETAILS
Days
No weekends
SUBMISSION REQUIREMENTS
Medical Billing Experience-Required
Hospital/ Facility Billing Experience- Required
Really looking for temp to perm placement
COVID VACCINE REQUIRED by 1/4/2022
If working collaboratively with an established agency to secure your next career move is intriguing to you - send your resume today! An experienced recruiter will contact you to determine what YOUR needs and career goals are. We will work together as a team to find the best position that suits your needs. Treva offers competitive packages, a supportive and encouraging culture, and a team of professionals that want to see you succeed! Our goal is to establish and maintain a relationship with our candidate that allows us to be your go-to resource for any and all career moves!
For a complete list of open positions, please visit ************************************************
Accounts Payables Assistant
Account specialist job in Clinton, MI
Join our growing mechanical contracting company as an Accounts Payables Assistant. This entry-level role is perfect for an organized, adaptable team player with strong communication skills. You'll focus on accurate data entry and managing multiple tasks in a fast-paced environment. Proficiency in Microsoft Office (Word, Excel, Outlook) and great attention to detail are required. If you're ready to start your career and grow with us, apply today!
Responsibilities Include:
Verify, post and record invoices for payment.
Assist in creating purchase orders for invoices received.
Process outgoing payments weekly
Assist with company credit card processing and allocating charges to appropriate General Ledger accounts.
Resolve discrepancies and follow up with vendors on any issues or billing discrepancies.
Develop relationships with clients.
Cross Train with others on current work cycles and flow
Ensure correct approval, sorting, coding & matching of invoices and receipts.
Assist in workflow with Purchasing department.
Regularly tabulate data & compile necessary reports.
Maintain various reports in Excel.
Continuously improve payment processes.
Payroll Processing Responsibilities include (Every Tuesday):
Calculating employee wages weekly based on hours worked and verifying through vehicle GPS system.
Manage Petty Cash expenses.
Communicate with technicians and their managers for approvals.
Research missing data and data discrepancies.
Prepare reports.
Preferred Qualifications:
Positive attitude, flexibility, and willingness to learn new things is important for success within our company.
Ability to meet deadlines.
Ability to work both independently and collaboratively with diverse personalities.
Must be able to view and work with details on a computer screen for long periods of time.
General computing skills, organizational skills, and analytical skills.
Proficient in Microsoft Office Suite (Word, Excel, and Outlook), Google Documents, and Access (Database Software).
Strong Communication Skills including, but not limited to listening, verbal, non-verbal, and written communication.
Organizes workload, sets goals, aligns priorities and work is preformed accurately and on time.
Time Management skills to ensure employee meets all scheduled deadlines.
Ability to successfully interact with others and resolve problems.
Benefits:
Affordable Health Benefits - Medical, dental, and vision plans that won't break the bank.
Pet insurance - Because we care about your whole family.
401(k) with 5% Company Match - Fully vested from day one.
PTO and Holiday Pay - Recharge with PTO and enjoy 6 paid holidays.
Weekly Paydays - Through direct deposit.
Exclusive Employee Perks - Free legal, financial, and mental health services. Plus, discounts on concerts, theme parks, hotels, and more.
Compensation: $17-$18 per hour to start, with opportunities for growth based on performance.
Schedule: Monday, Wednesday-Friday: 8:00 AM - 5:00 PM. Tuesday: 7:00 AM - 4:00 PM
Work Location: Fully on-site in Clinton Township.
Work schedule
Monday to Friday
Day shift
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) matching
Accounts Receivable Specialist
Account specialist job in Clinton, MI
Job Description
SUMMARY: The overall function of the Accounts Receivable Specialist is to process and manage payments received and to provide related accounting and administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
· Maintain up-to-date billing system.
· Prepare, verify, and process invoices.
· Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax, or mail.
· Carry out billing, collection, and reporting activities according to specific deadlines.
· Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
· Monitor customer account details for non-payments, delayed payments, and other irregularities.
· Research and resolve payment discrepancies.
· Review AR aging to ensure compliance.
· Maintain accounts receivable customer files and records.
· Process credit card payments and prepare bank deposits.
· Generate monthly, quarterly, or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity.
· Assist with month-end closing.
· Protect organization's values by keeping information confidential.
· Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001
Follows all safety, housekeeping (5S) and company policies and procedures.
Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High School Diploma or GED; Associates Degree equivalent from a two-year college or technical school preferred. Minimum of one to three years' experience in an accounts receivable role. Knowledge of general accounting principles, regulatory standards, and compliance requirements. Ability to calculate, post, and manage accounting figures and financial records. Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs. High degree of accuracy, attention to detail, and ability to contain confidentiality. Excellent analytical, problem solving, and decision-making skills.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly spend long hours sitting and using office equipment and computers. Regularly spend long hours in intense concentration reviewing and entering financial information into a computer. Occasionally lift 5-10 pounds.
Powered by ExactHire:188166
Collections Specialist 2
Account specialist job in Southfield, MI
The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. * Uses automated internal systems to identify and monitor overdue accounts
* Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
* Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations
* Prepare customer accounts for Final Notice and Cancel Non-pay
* Reconcile payment history
* Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies.
* Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
* Collects and posts payments to customer accounts
* Records pertinent data on collection efforts and customer financial status in database
* Research misapplied payments
* Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
* Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Required Skills, Abilities, Education & Experience:
* Excellent verbal and written communication skills
* Proficient in Microsoft Office Suite or related software
* Basic understanding of local, state, and federal debt collection laws
* Basic understanding of principles and processes of customer service
* Ability to perform customer needs assessments and to consistently meet service quality standards
* Excellent time management skills
* Ability to identify issues and creatively solve problems
* Ability to learn and use relevant machinery and technology
* Associate degree in Business or related field or equivalent working experience required
* Inbound/Outbound call with ACD phone tree experience required
* Three years of experience in credit and collections work preferred
Collection Specialist
Account specialist job in Southfield, MI
GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.
Key Responsibilities:
* Daily collection calls (Outbound/Inbound)
* Contact customers regarding overdue accounts and determine reasons for non-payment
* Maintain accurate records of all collection activities, conversations, and payment commitments with customers
* Monitor customer accounts for non-payment, late payment and other irregularities
* Process credit card payments
* Use skip tracing techniques to locate customers
* Research/investigate historical data and resolve payment discrepancies and provide backups to customers
* Respond to customer questions and requests and resolve those questions/issues
* Complying with applicable laws, regulations, policies and procedures
* Overcome stall tactics and objection by suggesting different options for debt payment
* Follow company policies, procedures, and directives from supervisors/managers
* Perform other duties and responsibilities as required or requested by management
Knowledge, Skills and Competencies:
* At least two years (2) of collection experience
* Working knowledge of Microsoft Office-Outlook, Word and Excel
* Must be able to work a flexible schedule
* Proficient computer and math skills
* Self-starter with the ability to manage multiple tasks and meet deadlines
* Proven interpersonal, organizational, analytical and problem-solving skills
* Strong communication with outstanding phone etiquette and interpersonal skills
* Able to work efficiently as a part of a team as well as independently
* Possess strong logic, ability to take initiative and able to negotiate
Working Conditions:
* Work in indoor office environment Hybrid schedule
* Noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
Auto-ApplyCollections Specialist 2
Account specialist job in Southfield, MI
The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.
Uses automated internal systems to identify and monitor overdue accounts
Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations
Prepare customer accounts for Final Notice and Cancel Non-pay
Reconcile payment history
Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies.
Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
Collects and posts payments to customer accounts
Records pertinent data on collection efforts and customer financial status in database
Research misapplied payments
Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Required Skills, Abilities, Education & Experience:
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Basic understanding of local, state, and federal debt collection laws
Basic understanding of principles and processes of customer service
Ability to perform customer needs assessments and to consistently meet service quality standards
Excellent time management skills
Ability to identify issues and creatively solve problems
Ability to learn and use relevant machinery and technology
Associate degree in Business or related field or equivalent working experience required
Inbound/Outbound call with ACD phone tree experience required
Three years of experience in credit and collections work preferred
Client Success Specialist
Account specialist job in Farmington, MI
Job Description???? Join Our Mission-Driven Team as a Client Success Specialist ????Location: Remote or Onsite (Farmington Hills, MI or applicable remote locations) Employment Type: Full-Time Department: Client Services
???? About the Role
At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission-supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you're passionate about delivering exceptional service and making a real difference, we want to hear from you!
???? Video - Meet The Hiring Team: Linda, Leslie, & Tiffany
???? What You'll Do
Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
Manage proposals, payments, deposits, and creditor communications.
Proactively review client accounts to identify and resolve issues.
Encourage and motivate clients throughout their financial journey.
Maintain accurate records and ensure compliance with state regulations.
Collaborate across departments to ensure a seamless client experience.
???? What You Bring
2-3 years of customer service experience (call center preferred).
Associate's degree preferred; Bachelor's degree may substitute for experience.
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
Strong communication skills-empathetic, professional, and clear.
Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
Tech-savvy with experience in Windows-based systems and CRM tools.
Bilingual (English/Spanish) a plus!
???? Why GreenPath?
A mission-driven culture rooted in Integrity, Quality, and Teamwork.
Opportunities for growth and development.
A supportive, inclusive, and collaborative work environment.
Competitive compensation and benefits.
???? Additional Details
Monday - Friday work schedule
We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.
CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM.
EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.
Must be comfortable working in a structured, performance-driven environment.
???? Ready to Help People Thrive Financially?
Apply today and become part of a team that's transforming lives-one client at a time.
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
We are hiring for both Central Standard Time (CST) and Eastern Standard Time (EST) schedules.
CST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 10:00 AM-7:00 PM.
EST: Monday-Friday, 9:00 AM-6:00 PM, with one late shift per week from 11:00 AM-8:00 PM.