About Us Chats Cloud Cover is a customer-driven organization committed to delivering tailored communication and support solutions for businesses across diverse industries. We prioritize excellence, reliability, and a service-first mindset to ensure every client interaction reflects our core values of integrity and innovation.
Job Description
We are seeking a dedicated Customer Account Representative to join our expanding team. This role is responsible for managing client accounts, ensuring seamless communication, and delivering high-quality support that aligns with client expectations and company standards. You will serve as the primary point of contact for clients, helping them navigate services, resolve inquiries, and maintain a strong, professional relationship.
Responsibilities
• Manage and support assigned customer accounts with a high level of professionalism
• Maintain ongoing communication with clients to ensure satisfaction and effective service delivery
• Address client questions, concerns, and requests in a timely and accurate manner
• Coordinate internally to ensure client needs are met efficiently
• Monitor account performance and identify opportunities for improvement
• Maintain detailed and organized records of client interactions and account activity
Qualifications
Qualifications
• Strong communication and interpersonal skills
• Ability to manage multiple accounts and prioritize tasks effectively
• Excellent problem-solving abilities and attention to detail
• Professional demeanor and the ability to build long-term client relationships
• Comfortable working both independently and collaboratively
• Strong organizational skills and adaptability in a fast-paced environment
Additional Information
Benefits
• Competitive salary: $59,000 - $62,000
• Growth opportunities within a rapidly developing company
• Skill development in account management, customer service, and professional communication
• Stable, full-time position with long-term career potential
$59k-62k yearly 1d ago
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SAP VIM Architect: OCR-Driven AP Workflow Leader
IBM Computing 4.7
Account specialist job in Chicago, IL
A leading consulting firm seeks a skilled SAP VIM Architect to lead the design and optimization of the Vendor Invoice Management solution. This role involves configuring VIM components, ensuring seamless integration with SAP modules, and collaborating with business and technical teams. The ideal candidate will have hands-on experience with SAP VIM and VIM workflows, along with a strong understanding of procurement processes. This position is remote-friendly, allowing work from anywhere in the US.
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The Customer Relations Specialist (CRS) is responsible for ensuring timely and accurate dissemination of information to customers regarding membership, certification, continuing education programs, meetings, subscriptions and press publications via the primary channels of phone, chats and email communications. This role requires excellent communication skills along with moderate Spanish listening and speaking proficiency to support bilingual interactions.
Essential Functions:
Provide primary support for all ASCP products including electronic journals, e-commerce and electronic education.
Ensure timely and accurate responses are provided to customers via phone calls, chats and emails.
Process orders in Personify database for continuing education programs, membership dues, meetings, subscriptions and press product orders, while adhering to PCI compliance.
Process product cancellations, discounts, price adjustments and refunds when applicable and in accordance with ASCP policies.
Expeditiously resolve inquiries pertaining to outstanding customer concerns regarding but not limited to, account balances, education programs, subscriptions, product delivery times and delivery status.
Be knowledgeable of all society campaigns, products and services including BOC certification eligibility and CMP recertification requirements and procedures.
Keep Customer Relations Supervisor and Manager apprised of sudden trends causing increasing call and chat volumes, any customer issues and challenges requiring escalation, modification or adjustments to workload, information tools or for Genesys phone system canned responses.
Assist Indy warehouse to resolve book fulfillment issues, shipping discrepancies, loss and damage claims.
Participate in in-service and off-site training seminars to enhance knowledge base on standard customer service practices.
Qualifications and Requirements:
1-3 years of experience in customer service/call center environment
Excellent verbal and written communication skills
Proficiency and competency in Microsoft Office products, especially Word and Outlook
Physical Abilities:
Possible travel once a year for the annual meeting.
Some occasional light lifting.
* Pay is competitive and commensurate with experience
Equal Opportunity Employer: /Individuals with Disabilities/Protected Veteran
$32k-47k yearly est. 1d ago
Insurance Policy Processing Specialist
Tokio Marine Highland 4.5
Account specialist job in Chicago, IL
The Insurance Policy Processing Specialist is an integral part of the Fine Art Division as they are responsible processing, delivering and invoicing policies, maintaining Fine Art Schedules, managing projects, and creating the division's transaction-based data.
Duties/Responsibilities:
Processing policy documents by creating, providing quality control, and delivering documents at all points in the policy life span. This includes binding, endorsements, processing Broker of Records, and cancellations
Ensuring detailed documentation and storing of policy folders and files
Providing consistency for document processing and documentation of underwriting files and policy milestones
Managing workflow to ensure meeting of service level agreements
Supporting the Processing and Reporting manager in pursuit of business by taking on new tasks and implementing new processes as needed
Cover for teammates and support underwriters while they are out of the office
Provide basic accounting support. Not limited to: invoice creation, following up for payment, managing statement delivery to brokers, assisting in reconciliation and cash application as needed, and fielding various accounting questions
Assist in schedule database creation and management
Actively participate in system maintenance, development, and implementation
Qualifications:
High School Diploma or equivalent required; Bachelor's degree preferred
Insurance industry experience preferred
Basic Fine Art knowledge a plus
Excellent oral and written communication skills, demonstrating an aptitude for customer-focused service
Strong MS Office skills, particularly Excel
Tech-savvy with hands-on experience in leveraging digital tools to streamline workflows
Ability to perform basic accounting tasks, including data entry, reconciliations, and understanding of financial terminology.
Independent worker and an organized and efficient team member with flexibility and patience
Detail oriented with strong organizational skills
Ability to multi-task and prioritize competing priorities
Comfortable with ambiguity
Able to adapt to new situations and quick changes
Ability to maintain a high level of confidentiality and professionalism
Additional Job Details:
This hybrid position is based in Chicago, IL. During the initial training period, this role requires being in the office five days per week; after training is complete, the expectation is a minimum of three days in the office each week.
The pay range for this role is $53,000 to $79,600 annually. This range reflects a good faith estimate of pay at the time of posting. Actual compensation will be determined based on factors such as experience, skills, knowledge, education, and internal pay equity.
About Tokio Marine Highland
Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, it's all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service.
Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd's of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., and South Pasadena, Calif.
If you're looking to advance your career, TMH is the perfect professional home. At TMH, you'll have a chance to innovate with the world's leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.
Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMH's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and/or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMH's policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation
would cause an undue hardship. To make an accommodation request, please contact *****************************.
$53k-79.6k yearly 1d ago
Senior Customs Entry Specialist - ORD (Mandarin speaking)
Amrecco
Account specialist job in Bensenville, IL
One of the large Asia/US eCommerce logistics companies is hiring a Senior Customs Entry Specialist in the Chicago / ORD area to manage complex import clearances and handle inspections and shipment exceptions. This role is for someone who can independently run the clearance process, communicate with authorities and partners, and solve problems when cargo is on hold. You'll be a key expert ensuring smooth, compliant cross-border cargo flow in a deadline-driven environment.
Ideal background:
3+ years in customs brokerage or international trade
Strong knowledge of local customs procedures and inspections
Comfortable working with brokerage systems and compliance tools
Able to work independently and handle high-pressure cases
Bilingual English/Mandarin required
Broker license is a plus
Apply today to be part of the great supportive team!
$29k-48k yearly est. 7d ago
Accounts Payable Clerk
Accorhotel
Account specialist job in Chicago, IL
Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.
JOB DESCRIPTION
Under the guidance of the Assistant Director of Finance, you'll support the Finance department on the financial operations of the hotel while managing hotel assets and ensuring a organized and efficient accounting environment.
JOB DUTIES
Obtain copies of all check requisitions and purchase orders for future reconciliation with invoices
Process invoices in a timely manner, including payment and reconciliation
Ensure approval process is complete on all invoices
Verify accuracy of expense account assignment
Maintain filing system on paid and unpaid invoices
Resolve queries from suppliers
Assist in month end closing, including but not limited to, general ledger entries and journal vouchers. Ensure appropriate supporting documents are submitted
Perform or assist in balance sheet reconciliations and bank reconciliations and oversee the process of credit extension.
Participate in internal hotel audits and report anomalies to management, ensuring policies and procedures are being adhered to
Prepare reports in accordance with reporting calendars
Ensure compliance with the Hotel's purchase order, check requisition and expense claim procedures are adhered to
Follow up with appropriate parties on discrepancies between invoices and purchase orders.
Register invoices in the system
Determine and process all pending payments in a timely manner
Serve as General Cashier for the Hotel; demonstrate a full understanding of and adherence to all policies related to General Cashier responsibilities
Qualifications
QUALIFICATIONS
Accounting experience or degree in a related field is required
Previous experience in hotel accounting preferred
Ability to multitask, work in a fast-paced environment and have a high-level of attention to detail
Strong written and verbal communication skills
Demonstrate ownership and problem solving skills
Additional Information
Salary Range: Subject to experience and qualifications, hourly rate of pay will range from $27.00 to $30.00
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
$27-30 hourly 1d ago
Customer Success Advocate
American Labelmark Company, Inc.-Labelmaster 3.8
Account specialist job in Chicago, IL
Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place. At Labelmaster, we are way more than labels. We sell and manufacture products, develop software and Advocate, Customer Service, Processing, Escalations, Customer Engagement, Retail
$29k-36k yearly est. 1d ago
Accounts Payable
Another Knock at Midnight Inc.
Account specialist job in Chicago, IL
Benefits/Perks
Excellent Work Culture
Paid Time Off
Training and Development
We are seeking an Accountant to join our team. In this role, you will manage the company's bills and ensure all invoices are paid in a timely manner. Responsibilities will include receiving and preparing accounts payable invoices, handling expense reports, and assisting with audits. The ideal candidate is detail-oriented, computer savvy, and has a strong understanding of accounting, payments, and budgets.
Responsibilities
Reconciling credit card and bank statements
Maintaining accurate general ledger journal entries
Preparing accounts payable invoices
Making payments promptly
Preparing sales and use tax returns
Providing support for audits
Collaborating with other departments to handle account issues
Preparing expense reports
Qualifications
Bachelor's degree in accounting, finance, or a related field
Advanced knowledge of Excel and QuickBooks
Familiarity with Microsoft Word, Outlook, and PowerPoint
Strong understanding of accounting principles and best practices
Excellent problem-solving and research skills
Strong written and verbal communication skills
Commitment to accuracy and attention to detail
$35k-46k yearly est. 1d ago
Customer Care Specialist
Arthur J Gallagher & Co 3.9
Account specialist job in Chicago, IL
Introduction
At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
How you'll make an impact
Sells insurance products and services to walk-in, call-in and referred prospects and/or current customers on an inside sales basis. Collects prospect information, researches any questions and issues with other department personnel, determines appropriate products and services to offer and closes sales. Cross sells other Company products and services and refers prospects to appropriate business lines. Develops knowledge of insurance products and services.
About You
Required: High school diploma and 1 year experience required. Insurance licensing required after employment.
Preferred:
Behaviors: Should possess good verbal communication skills.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
$33k-39k yearly est. 1d ago
Accounts Payable Specialist
Alden Management Services 4.2
Account specialist job in Chicago, IL
Alden Management Services -
NO OUT OF STATE APPLICANTS PLEASE.
ONLY APPLICANTS LOCATED IN ILLINOIS WILL BE CONSIDERED
TITLE: AP AccountsSpecialist
A leader in the recession-proof Healthcare Industry, we are eager to add to our dynamic financial team. We are conveniently located in the North-West Chicago area.
JOB SUMMARY:
For our Full-time, Full-cycle accounts payable position at the corporate office, we are looking for an Organized, Team player who is detail oriented and can meet deadlines.
RESPONSIBILITIES:
q Perform all functions relating to the full-cycle payables process.
q Collect and match purchase-orders, invoices, and delivery receipts.
q Determine & Code the invoices with the appropriate general ledger accounts.
q Check for accuracy and proper approvals before entering them in the system.
q Process expense reports and record distribution of expenses.
q Reconcile vendor statements monthly.
q Initialize the selection of checks.
q Maintain daily and monthly reports & records on Excel Spreadsheets.
q Communicate with the vendors and the facility personnel to obtain the information required to process the payables efficiently.
q Communicate with the accounting department for routine and out-of-the ordinary situations regarding the payables.
q Meet all monthly deadlines.
Key Competencies and Qualifications:
Associate degree in accounting, Business Administration/ Finance
2-4 years Payables Experience preferred
Good oral and written communication skills in English.
A proactive approach to problem-solving, and process improvement
Proficient in Advance Excel, and *Knowledge of the 'Solomon' payables system and 'Crystal' is a definite plus.
The intent of this job description is to provide a representative summary of essential functions, scope and responsibilities but should not be considered an all-inclusive listing of working requirements for the stated position. Individuals may assist in the accounting area with various projects and duties, as determined from time to time
We strive to provide our employees with a safe work environment, competitive wages and employee benefits with long term growth and opportunities for advancement.
Pay Range $19-$24
Other Benefits Include:
Health Insurance,
Dental Insurance,
Vision Insurance,
401K
Life Insurance
Paid Time off package.
Schedule: Monday-Friday
Physical setting: In the Office
GENERAL BENEFITS:
Paid Holidays
Paid Sick Time
Paid Time Off
Retirement / Pension Plan
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
$19-24 hourly 1d ago
Express Service Specialist
Aptask 4.4
Account specialist job in Chicago, IL
Role: Office Service Specialist 07-weeks Contract Pay rate: $17-19/hr. on W2 (non-benefited) Work Schedule: M-F 9am-6pm Client: Epiq Global Job Description: Top Required Skills:
Needs to have experience copying / being in Mailroom
May deliver mail packages in person so needs to be CS oriented
May need to help with other tasks as assigned / moving boxes / hospitality etc.
Position Summary
The Service Specialist provides comprehensive administrative and office support services including reception, mailroom, copy/print, hospitality, and facilities coordination. This role ensures smooth daily operations within the office while delivering excellent customer service and maintaining a professional environment.
Key Responsibilities
Serve as a backup receptionist, greeting and announcing visitors, answering calls, and directing inquiries professionally.
Provide administrative and hospitality support, ensuring conference rooms, kitchens, and common areas are clean, organized, and stocked.
Assist with mailroom operations, including sorting, metering, and distributing mail and accountable packages.
Manage copy, print, and scanning requests accurately and efficiently per client specifications.
Perform facilities coordination tasks, such as maintaining supply inventory, stocking copy rooms, and assisting with small office moves or equipment concerns.
Operate and maintain postage machines and other office equipment as needed.
Collaborate with team members and clients to ensure high-quality service delivery.
Qualifications & Requirements
High School Diploma or GED required.
Minimum 1 year of experience in a customer service or administrative support role.
Prior receptionist or front desk experience preferred.
Familiarity with postage machines and mailroom operations is a plus.
Strong multitasking skills with attention to detail.
Excellent communication and problem-solving abilities.
Ability to lift/move up to 40 lbs. and transport packages on carts up to 75 lbs. capacity.
Comfortable walking, bending, kneeling, standing, or sitting for extended periods.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
$17-19 hourly 6d ago
Accounts Payable Clerk
Accor North America, Inc. 3.8
Account specialist job in Chicago, IL
Under the guidance of the Assistant Director of Finance, youll support the Finance department on the financial operations of the hotel while managing hotel assets and ensuring a organized and efficient accounting environment. JOB DUTIES - Obtain cop Accounts Payable, Clerk, Accounting, Hotel
$36k-45k yearly est. 1d ago
Lockbox Payment Processor
Adecco Us, Inc. 4.3
Account specialist job in Westmont, IL
**Job Title:** Lockbox Payment Processor
**Shift** : Saturday - Sunday, 6:30 AM - 5:00 PM (some flexibility possible)
**Pay Rate:** $16.80/hr
We are seeking a Lockbox Payment Processor for a 3-month assignment to prepare and process customer payments accurately and efficiently in a production environment. This is a hands-on role requiring attention to detail, organizational skills, and the ability to follow established procedures.
**Responsibilities:**
+ Prepare and process deposits, including manually extracting payments, sorting checks, and inputting amounts into a specialized software system.
+ Follow account-specific instructions and maintain department quality standards.
+ Perform general housekeeping and adhere to established procedures.
+ Collaborate with team members to ensure accuracy and efficiency.
**Qualifications:**
+ High school diploma or equivalent.
+ 1 year of 10-key/data entry or lockbox experience
+ 1 year of banking operations experience preferred.
**Working Conditions:**
+ Ability to lift/move objects up to 25 lbs. frequently.
+ Must be able to sit for long periods (up to 4 hours).
+ Repetitive motions and temperature-controlled office environment.
**Pay Details:** $16.80 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$16.8 hourly 7d ago
Billing Analyst
Insight Global
Account specialist job in Hoffman Estates, IL
Billing Resolution Analyst
Duration: 6-month contract
Pay Rate: $19.58/hour
Requirements:
Experience with Oracle EBS and Salesforce Billing preferred.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, especially Excel.
Ability to work independently in a fast‑paced environment.
Strong customer service orientation.
High attention to detail.
Self‑motivated and able to work effectively in a team setting.
Plusses:
Experience working cross‑functionally with internal business groups
Knowledge of contract structures, billing processes, or payment reconciliation
Familiarity with dealer, OEM, or partner accounting environments
Experience managing disputes, credit memos, or billing adjustments
Strong organizational and prioritization skills in a deadline‑driven environment
Position Overview:
Insight Global is seeking a Resolution Analyst I to support the company's billing, accounts receivable, and dispute resolution processes. This role is responsible for resolving escalated client issues, researching billing discrepancies, performing account reconciliations, and ensuring timely and accurate processing of payments and adjustments. The analyst will proactively engage with clients regarding account status and collaborate closely with internal departments to maintain accurate financial and contractual records.
$19.6 hourly 4d ago
Customer Retention Specialist - State Farm Agent Team Member
Jim Tom-State Farm Agent
Account specialist job in Chicago, IL
Job DescriptionYou May Be a Great Fit as a Customer Retention Specialist at Jim Tom - State Farm Agent if:
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Chicago, IL 60625
At Jim Tom - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities:
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed, then offer additional insurance products to address gaps, based entirely on the customers' needs.
Identify opportunities to enhance customer satisfaction and engagement, by phone, email, texting, and in person, in order to drive retention.
Maintain accurate records and documentation of each interaction.
Collaborate with team members to meet retention and outreach objectives
Convert all prospective leads into customers using a proven consultative needs-based sales strategy - Use your insurance expertise to uncover customer needs, identify coverage gaps, and recommend tailored solutions from State Farm or alliance products.
Qualifications:
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Previous experience in a customer service and/or sales role, preferably in insurance
Communication and interpersonal skills.
Strong work ethics
Fast learner
Ability to handle multiple tasks efficiently while maintaining attention to detail.
Comfortable with engaging in sales conversations.
Strong computer skills
Insurance Licenses Required (Prop & Cas & Life & Health - possess or acquire asap) we'll show you how to acquire
Bilingual Spanish or other language preferred
We offer:
Base comp (doe)
Bonus incentive
Paid time off
Profit sharing
Opportunity for advancement & growth
Training & development
Reimbursement of insurance license fees after 3 months, if unlicens
$26k-33k yearly est. 7d ago
Customer Retention Specialist
Mr. Rooter of Cook County
Account specialist job in Elk Grove Village, IL
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Training & development
Wellness resources
About the Role:
As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
Engage with customers to address inquiries and resolve issues promptly.
Develop and implement customer retention strategies to enhance satisfaction.
Analyze customer feedback and data to identify trends and opportunities.
Collaborate with team members to create personalized follow-up plans.
Monitor customer interactions to ensure service excellence and compliance.
Maintain accurate records of customer communications and resolutions.
Utilize CRM software to track customer engagement and retention metrics.
Assist in creating customer loyalty programs and promotions.
Maintain a low or no anxiety position
Requirements:
Proven experience in customer service or retention roles, preferably in the service industry.
Strong communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and derive actionable insights.
Familiarity with CRM systems and customer engagement tools.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; degree in business or related field preferred.
Positive demeanor and a passion for helping others.
Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:
Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
$26k-33k yearly est. 17d ago
Billing Coordinator
Allen Lund Company 3.8
Account specialist job in Downers Grove, IL
Our Story
With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!
We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years!
Why You'll Love Working Here: (Prepare for Awesome!)
Culture That Rocks: Dive into an inclusive company culture where your personal growth and commitment are nurtured, both on and off the clock! Our management team champions an open and innovative environment!
Unleash Your Potential: Get ready for top-notch training and development that fuels your career growth opportunities, including transfer options within our 41 offices!
Seriously Sweet Perks: We're talking competitive compensation, unparalleled benefits & wellness (and we really mean really good!), and a 401k with a generous match!
Share in the Success: Be more than just an employee - you can share in company ownership and get recognized for your amazing work with our employee recognition program!
A Team That Sticks: Join a company where half of our incredible employees have been with us for over a decade - that's a whole lot of happy!
Ready to Be an Accounting Champion? Join Our Team!
Are you a self-motivated powerhouse, continuously seeking ways to improve your performance and the department? Do you thrive on high-volume transactions and have a knack for problem-solving? If this sounds like you, or you love a challenge, let's talk! Allen Lund Company is seeking an
Accounting Coordinator to ensure our carriers and customers receive the most accurate, efficient, timely, and professional feedback and resolutions!
What You'll Do (Your Superpowers in Action!):
As an Accounting Coordinator, you'll be at the heart of our financial operations, handling high-volume customer and carrier invoices, resolving issues, and building key relationships!
Invoice Wizard: Get ready to review a high volume of carrier invoices, identifying discrepancies and resolving carrier billing issues. You'll bill over 200 invoices daily with precision!
Communication & Resolution Ace: You're a vital link! Communicate necessary issues with all involved parties, including internal Carrier Sales and Customer Sales reps. You'll identify the appropriate course of action for resolution and educate all parties involved to prevent recurrence. Handle inbound/outbound calls daily from carriers with a friendly, can-do attitude.
Relationship Architect: Build and maintain strong relationships with our carriers through timely communication and accuracy of information delivered. You'll engage in routine professional communication with customers and carriers through phone and email.
Billing & Efficiency Guru: Monitor the team email and fulfill requests promptly, utilizing professional and thorough communication skills. Ensure efficiency and accuracy in carrier payment by being attentive to detail. You'll ensure complete and accurate billing to our customers and meet all customer-specific billing requirements, including online portals and EDI.
Team Player & All-Around Assistant: Contribute to and strengthen the team-driven framework of the department with a positive attitude and a valued commitment to adhere to rules, objectives, and guidelines identified by managers. Process incoming customer and vendor inquiries and requests. Assist in other general office duties as assigned. You'll uphold the company standard by following the company principles of Customer, Company, Office.
Skills & Experience (Your Arsenal of Awesome!):
A self-motivated, enthusiastic team player attitude, both within the department and collaborating with other Allen Lund employees across the company.
Strong multitasking skills - you juggle like a pro!
Strong corporate billing and invoice experience.
Motivated and self-driven to expand knowledge of Accounts Payable processes, Allen Lund, and the transportation industry.
Receptive to new ideas and opportunities.
Comfortable working with new technology software, competent in Microsoft Office products (Word, Excel, Outlook), and internet navigation.
Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.
$36k-49k yearly est. Auto-Apply 27d ago
Billing Coordinator, Legal, On-site
Swanson Martin and Bell LLP
Account specialist job in Chicago, IL
Swanson Martin & Bell, LLP is looking for a Billing Coordinator to ensure the company tracks and collects debts consistently and correctly. This position is key to safeguarding our revenues.
Billing coordinators are equipped with knowledge of billing procedures and great attention to detail. Their analytical ability is a valuable asset, while their communication skills can make a difference in client relationships. The ideal candidate is energetic, detail-oriented, and able to work independently, as well as collaborate in a team environment.
Responsibilities include but are not limited to, solely coordinating the billing process, drafting bills, editing time entries, and finalizing bills that include e-billing.
Required Experience & Skills:
Minimum of 3 years of legal billing, including e-billing.
Multi-payor experience is a plus.
Attention to detail is a must, including verbal and written communication.
Must possess organizational and time management skills.
A high degree of proficiency in Microsoft Word, Outlook, and Excel.
Works well independently and/or with a team to assist attorneys.
Swanson Martin & Bell, LLP offers an excellent benefits package, including medical, dental, vision, Metra reimbursement, life insurance, vacation and sick time, and holiday pay, and 401(k).
Compensation: $65-70k, DOE
Swanson Martin & Bell, LLP is looking for a Billing Coordinator to ensure the company tracks and collects debts consistently and correctly. This position is key to safeguarding our revenues.
Billing coordinators are equipped with knowledge of billing procedures and great attention to detail. Their analytical ability is a valuable asset, while their communication skills can make a difference in client relationships. The ideal candidate is energetic, detail-oriented, and able to work independently, as well as collaborate in a team environment.
Responsibilities include but are not limited to, solely coordinating the billing process, drafting bills, editing time entries, and finalizing bills that include e-billing.
Required Experience & Skills:
Minimum of 3 years of legal billing, including e-billing.
Multi-payor experience is a plus.
Attention to detail is a must, including verbal and written communication.
Must possess organizational and time management skills.
A high degree of proficiency in Microsoft Word, Outlook, and Excel.
Works well independently and/or with a team to assist attorneys.
Swanson Martin & Bell, LLP offers an excellent benefits package, including medical, dental, vision, Metra reimbursement, life insurance, vacation and sick time, and holiday pay, and 401(k).
Compensation: $65-70k, DOE
$65k-70k yearly 60d+ ago
Billing Coordinator
Sinars Slowikowski
Account specialist job in Chicago, IL
A mid-size Chicago law firm is seeking a detail-oriented and reliable Billing Coordinator to join our team. This full-time position offers a competitive salary, excellent benefits, and the opportunity to gain hands-on experience supporting client billing and invoicing operations.
Position Overview: The Billing Coordinator supports the billing and accounting team by assisting with the accurate and timely preparation, submission, and tracking of client invoices in accordance with firm and client billing guidelines. This role requires strong attention to detail, precision in data entry and expense management, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is highly organized, communicates clearly, and works well both independently and as part of a collaborative team.
Primary Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Set up and maintain client and matter billing records in accordance with billing guidelines.
2. Generate, review, distribute, and update billing drafts/pre-bills; apply reviewer edits timely.
3. Prepare invoices and coordinate mailings and/or electronic submissions to clients and insurance companies.
4. Assist with weekly/monthly billing reports, administrative support, and special projects as needed.
5. E-Billing: Assist with matter setup (including mapping and rate approvals), update LEDES fields as needed, submit invoices, monitor status, and report rejections/adjustments to the Billing Manager.
Note: This list is not exhaustive; additional tasks may be assigned as needed to support firm operations.
Qualifications:
• Education: Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred (or equivalent relevant experience).
• Experience: 0-3 years of relevant experience (law firm or professional services preferred); legal billing experience a plus.
• Strong working knowledge of Microsoft Office Suite, particularly Excel.
• Ability to manage multiple tasks while meeting daily, weekly, and monthly deadlines.
• Strong organizational, written, and oral communication skills.
• Ability to maintain focus in a fast-paced environment and adapt to changing priorities.
• Detail-oriented, self-motivated, and capable of working independently with appropriate guidance.
• Commitment to delivering responsive client service and supporting the department effectively.
Preferred Qualifications:
• Law firm or professional services experience
• Exposure to legal billing or e-billing (LEDES a plus)
• Strong attention to detail and basic Excel skills
Key Competencies:
The ideal candidate will:
• Strong organization, time management, and attention to detail
• Clear, professional written and verbal communication
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Able to prioritize, multitask, and meet deadlines in a fast-paced environment
• Works well independently and as part of a team; adaptable and solutions-oriented
Compensation and Benefits Overview: $57,000-$65,000 (DOE)
The pay offered for this role may vary based on factors such as job-related knowledge, skills, and experience. Eligible employees may also receive bonus opportunities and other forms of compensation, contributing to a comprehensive total rewards package. Benefits offerings may differ based on location.
In addition to monetary compensation, employees are provided with a robust selection of benefits, including:
• Comprehensive medical insurance plans (PPO, PPO HSA (with an HSA contribution up to $2000), and HMO provided by BCBSIL)
• Dental insurance plans (PPO and HMO provided by Guardian)
• Vision insurance plans (PPO provided by EyeMed)
• Access to a retirement savings plan (We match 100% of the first 3% of salary deferral plus 50% of the next 2% of salary deferral)
• Paid time off (PTO)
• Parental leave
• Commuter benefits
• Short-term and long-term disability coverage
• Accidental death coverage
• Other leave programs
Eligibility Requirements:
Participation in certain compensation programs and benefits is subject to specific eligibility criteria, which will be communicated during the hiring process.
Our firm is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Military status, or Veteran status.
Salary Description $57,000-$65,000
$57k-65k yearly 60d+ ago
Dental Billing Coordinator
Arch Dental
Account specialist job in Deerfield, IL
Job Description
MeTa Endodontics, a Deerfield-based practice, takes pride in delivering exceptional dental care within a welcoming and sustainable office environment. They are seeking a Dental Billing Coordinator to support smooth front office operations, including handling insurance claims, patient billing, and assisting with care coordination as needed. This role is ideal for a detail-oriented, organized professional who is passionate about helping patients navigate their treatment and financial options. MeTa Endodontics values professionalism, teamwork, and a patient-centered approach, providing a supportive environment where staff can grow and thrive. The Coordinator will collaborate with front desk and clinical teams to enhance efficiency and the overall patient experience.
Benefits for the Dental Billing Coordinator:
Paid Time Off
Paid Holidays
1 Hour Lunch Period
Schedule for the Dental Billing Coordinator:
Monday - Friday: 8:30 AM - 4:30 PM
*End time may vary slightly depending on patient flow or end-of-day responsibilities.
Responsibilities and Requirements of the Dental Billing Coordinator:
Minimum of 3 years of experience in dental billing or front office operations
Verify dental insurance benefits, answer patient questions regarding claims, and assist with claim follow-ups
Handle billing tasks, including processing mailed payments, past-due balances, deposits, and payments due at time of service
Send electronic claims and follow up as needed
Complete end-of-day processes, including balancing and posting transactions
Assist in coordinating patient care, reviewing treatment plans, and explaining recommended care and financial expectations
Participate in morning huddles, reviewing daily production and schedule overview
Maintain a clean, organized waiting area and support the team with general office upkeep
How much does an account specialist earn in Wheaton, IL?
The average account specialist in Wheaton, IL earns between $28,000 and $68,000 annually. This compares to the national average account specialist range of $28,000 to $62,000.
Average account specialist salary in Wheaton, IL
$44,000
What are the biggest employers of Account Specialists in Wheaton, IL?
The biggest employers of Account Specialists in Wheaton, IL are: