Account specialist jobs in Winston-Salem, NC - 165 jobs

The Client Performance Specialist supports the Client Relations Specialist & Operations by monitoring client performance metrics, identifying trends and risks, and partnering with Operations to drive remediation and continuous improvement. This role does not manage direct client relationships, but plays a critical role in protecting service levels, improving scorecard performance, and strengthening the firm's overall client experience. This role suits those who spot gaps, analyze data, act on insights, and work across teams to solve problems. Key Responsibilities Performance Monitoring & Analysis Review a defined set of clients daily to monitor SLA metrics, performance thresholds, and loans trending outside of SLA. Identify emerging risks, recurring issues, and performance gaps before they escalate. Analyze scorecard data, including document revision trends, timeline requirement metrics, and other performance indicators, across multiple states and potentially clients. Recognize “gap items” where data, processes, or ownership may be missing or unclear. Root Cause & Remediation Support Partner closely with Operations and internal teams to perform root cause analysis on performance issues. Partner in developing, implementing, and tracking remediation plans to bring metrics back within SLA. Follow issues through to resolution, ensuring corrective actions are completed and effective. Support continuous improvement efforts by identifying repeat drivers and systemic issues. Cross-Functional Partnership & Execution Work collaboratively with Client Relations Liaison, Specialists & Manager to share insights, trends, and risks impacting client portfolios. Translate performance findings into clear, actionable information for internal teams. Provide support for ad hoc performance evaluations, in-depth analyses, and specialized projects as required. Core Skills & Competencies Strong analytical skills with the ability to identify trends, patterns, and outliers Ability to perform root cause analysis and contribute to remediation planning Highly proactive, self-directed, and action-oriented Strong time management, prioritization, and follow-through skills Comfortable working in a fast-paced, performance-driven environment Clear written and verbal communication skills High attention to detail with strong organizational discipline Ability to work effectively across teams without direct authority

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00114 Winston-Salem NC-Winston-Salem,NC 27103Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Job Description ESSENTIAL DUTIES & RESPONSIBILITIES Assign, assist, direct and approve the work of employees in a Mechanic or lower classification. Assess, prioritize and issue in coordination with the Planners all routine and non-routine job cards to Mechanics working under his/her supervision and ensure return of all cards to the appropriate locations at the end of shift. Complete and update daily Lead assignment sheets. Confirm that all necessary maintenance entries on maintenance forms and work orders used by the Repair Station are executed by employees working under his/her supervision. Maintain a work turnover report using form NSA-MF-22. Occasionally represent work of employees working under his/her supervision by signing appropriate work records for work completed (per applicable Federal Aviation Regulations). Proactively identify problems and issues along with related causes, and initiate steps necessary for resolution in a timely manner; follow through with the process to completion. Ensure all employees working under his/her supervision observe and adhere to all (RII) procedures. Perform all responsibilities of a Mechanic and/or Jr. Mechanic. Read, understand and apply the requirements, guidelines and regulations of the Repair Station & Quality Control Manuals that apply to the duties and responsibilities of Lead Mechanics and all Mechanic roles working under his/her supervision. Perform additional duties as may be assigned. REQUIRED SKILLS AND ABILITIES Physical: While performing maintenance on an aircraft, employees must be able to balance, bend, stoop, crawl, climb, climb stairs, crouch, carry items up to 50 pounds, grasp, kneel, lift items 50 pounds or over, pull hand over hand, push, reach above shoulder, use repetitive motion, sit on average 2 hours per day, stand on average 8 hours per day, walk on average 6 hours per day, possess the ability to see and follow precise instructions, documents, diagrams, or blueprints, to distinguish color differences, to see and read information via computer screen or other electronic device, to detect distinct, specific noises, to hear if equipment/tools, etc. are operating properly, to hear and understand precise directions, to hear and understand what others are saying in normal conversation. Mental: While performing maintenance on an aircraft, employees must be able to understand, remember, and apply complex oral and/or written instructions or other information, to organize thoughts and ideas into understandable terminology or data, to make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit. Communication: While performing maintenance on an aircraft, employees must be able to read, write, speak, and understand the English language, to understand and follow complex instructions and guidelines, to complete complex forms, documents or reports, and/or conduct complex oral communication with others, to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly. To perform successfully in this role, employees must possess and demonstrate leadership qualities and skills such as coaching, motivating, and managing others, must also possess mechanical and analytical aptitude, effectively communicate both orally and in writing, be flexible and cooperative, meet tight deadlines, possess attention to detail, have the ability to work productively within a diverse work environment, and be safety conscious. WORKING CONDITIONS Combination of inside and outside with changing climate conditions Moderate to high noise level Low to moderate risk for exposure to hazardous chemicals, vapors, or materials Work in confined spaces and at varied heights MINIMUM QUALIFICATIONS FAR Part 65 Subpart “D” certification At least 4 years maintenance experience on Boeing transport category aircraft Prefer at least 2 years' experience as a lead maintenance mechanic on a Boeing transport category aircraft or similar supervisory maintenance mechanic role on a Boeing transport category aircraft. Must have Repairman's Certificate or A&P License

ESSENTIAL DUTIES & RESPONSIBILITIES Assign, assist, direct and approve the work of employees in a Mechanic or lower classification. Assess, prioritize and issue in coordination with the Planners all routine and non-routine job cards to Mechanics working under his/her supervision and ensure return of all cards to the appropriate locations at the end of shift. Complete and update daily Lead assignment sheets. Confirm that all necessary maintenance entries on maintenance forms and work orders used by the Repair Station are executed by employees working under his/her supervision. Maintain a work turnover report using form NSA-MF-22. Occasionally represent work of employees working under his/her supervision by signing appropriate work records for work completed (per applicable Federal Aviation Regulations). Proactively identify problems and issues along with related causes, and initiate steps necessary for resolution in a timely manner; follow through with the process to completion. Ensure all employees working under his/her supervision observe and adhere to all (RII) procedures. Perform all responsibilities of a Mechanic and/or Jr. Mechanic. Read, understand and apply the requirements, guidelines and regulations of the Repair Station & Quality Control Manuals that apply to the duties and responsibilities of Lead Mechanics and all Mechanic roles working under his/her supervision. Perform additional duties as may be assigned. REQUIRED SKILLS AND ABILITIES Physical: While performing maintenance on an aircraft, employees must be able to balance, bend, stoop, crawl, climb, climb stairs, crouch, carry items up to 50 pounds, grasp, kneel, lift items 50 pounds or over, pull hand over hand, push, reach above shoulder, use repetitive motion, sit on average 2 hours per day, stand on average 8 hours per day, walk on average 6 hours per day, possess the ability to see and follow precise instructions, documents, diagrams, or blueprints, to distinguish color differences, to see and read information via computer screen or other electronic device, to detect distinct, specific noises, to hear if equipment/tools, etc. are operating properly, to hear and understand precise directions, to hear and understand what others are saying in normal conversation. Mental: While performing maintenance on an aircraft, employees must be able to understand, remember, and apply complex oral and/or written instructions or other information, to organize thoughts and ideas into understandable terminology or data, to make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit. Communication: While performing maintenance on an aircraft, employees must be able to read, write, speak, and understand the English language, to understand and follow complex instructions and guidelines, to complete complex forms, documents or reports, and/or conduct complex oral communication with others, to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly. To perform successfully in this role, employees must possess and demonstrate leadership qualities and skills such as coaching, motivating, and managing others, must also possess mechanical and analytical aptitude, effectively communicate both orally and in writing, be flexible and cooperative, meet tight deadlines, possess attention to detail, have the ability to work productively within a diverse work environment, and be safety conscious. WORKING CONDITIONS Combination of inside and outside with changing climate conditions Moderate to high noise level Low to moderate risk for exposure to hazardous chemicals, vapors, or materials Work in confined spaces and at varied heights MINIMUM QUALIFICATIONS FAR Part 65 Subpart “D” certification At least 4 years maintenance experience on Boeing transport category aircraft Prefer at least 2 years' experience as a lead maintenance mechanic on a Boeing transport category aircraft or similar supervisory maintenance mechanic role on a Boeing transport category aircraft. Must have Repairman's Certificate or A&P License

The Manufacturing Specialist plays a crucial role in supporting advanced manufacturing operations, focusing on cell processing activities while ensuring compliance with cGMP guidelines. This role involves operating and maintaining production equipment, performing final product freezing and storage, and driving continuous improvement. The Manufacturing Specialist is responsible for mentoring team members, leading investigations, and ensuring high levels of quality and compliance. Responsibilities * Lead and oversee cell processing activities, ensuring compliance with cGMP guidelines and manufacturing standards. * Read, understand, and implement Standard Operating Procedures (SOPs) for all assigned tasks, providing guidance to team members. * Set up, operate, and troubleshoot production equipment such as control rate freezers and orbital shakers, ensuring optimal performance and preventive maintenance. * Perform final freezing and storage of cell therapy products in LN2, ensuring adherence to procedures and maintaining quality standards. * Revise, update, and ensure adherence to SOPs, batch records, and MS forms, maintaining GMP compliance. * Lead routine cycle counts and ensure accurate inventory tracking and control. * Execute transactions within the ERP system, including material requisitions and production tracking. * Ensure accuracy of GMP documentation, including batch records, logbooks, and forms, adhering to Good Documentation Practices. * Lead investigations into deviations and Corrective and Preventive Action (CAPA) efforts, compiling data and information as required. * Drive continuous process improvement, incident investigations, and deviation resolutions. * Ensure all activities comply with safety policies, rules, and regulations, promoting a safe working environment. * Conduct aseptic manufacturing processes in a cleanroom environment, ensuring compliance with sterile techniques and regulatory standards. Essential Skills * Aseptic technique * Cleanroom experience * Sterile processing * Cell culture * Cell biology * Molecular biology * GMP compliance * Troubleshooting * Batch record management Additional Skills & Qualifications * Education/Training: AS/BS in Biotechnology, Biology, Chemistry, or related field preferred. Relevant experience may substitute for formal education. * Preferred minimum 4-6 years of relevant experience in cell processing, biotechnology manufacturing, or a related field, with 2-3 years of proven expertise in a cGMP-regulated environment. * Ability to exercise independent judgment and lead teams. * Strong computer skills, including Microsoft Office, and expertise in ERP systems. * Advanced organizational, record-keeping, and time management skills. Work Environment The role involves working in both lab and office settings, specifically in a cleanroom environment with level 10k and 100k cleanroom certifications. The position requires sterile gowning, and the ability to maintain certification for sterile gowning. Job Type & Location This is a Contract to Hire position based out of Winston Salem, NC. Pay and Benefits The pay range for this position is $35.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Winston Salem,NC. Application Deadline This position is anticipated to close on Jan 31, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

The Manufacturing Cell Processing Specialist 3 at ProKidney plays a critical role in supporting advanced manufacturing operations, focusing on cell processing activities and ensuring compliance with cGMP guidelines. This role involves operating and maintaining production equipment, including control rate freezers and orbital shakers, performing final product freezing and storage, and driving continuous improvement. The Manufacturing Specialist 3 is responsible for mentoring team members, leading investigations, and ensuring high levels of quality and compliance. Please note: This is a contract position which will not include ProKidney benefits. Responsibilities: Lead and oversee cell processing activities, ensuring compliance with cGMP guidelines and ProKidney's manufacturing standards. Read, understand, and implement Standard Operating Procedures (SOPs) for all assigned tasks, providing guidance to team members. Set up, operate, and troubleshoot production equipment such as control rate freezers, orbital shakers, etc., ensuring optimal performance and preventive maintenance. Perform final freezing and storage of cell therapy products in LN2, ensuring adherence to procedures and maintaining quality standards. Revise, update, and ensure adherence to SOPs, batch records, and MS forms, maintaining GMP compliance. Lead routine cycle counts and ensure accurate inventory tracking and control. Execute transactions within the ERP system, including material requisitions and production tracking. Ensure the accuracy of GMP documentation, including batch records, logbooks, and forms, adhering to Good Documentation Practices (GDP). Lead investigations into deviations and Corrective and Preventative Actions (CAPA) efforts, compiling data and information as required. Provide mentorship and training to junior team members in cell processing techniques, procedures, and cGMP compliance. Drive continuous improvement, incident investigations, and deviation resolutions. Perform and support investigations into deviations, incidents, and process improvements. Ensure all activities comply with safety policies, rules, and regulations, and promote a safe working environment. Conduct aseptic manufacturing processes in a cleanroom environment, ensuring compliance with sterile techniques and regulatory standards. Perform material qualification tests to qualify lots of incoming manufacturing material. Support process development and validation activities as needed. Assist in data collection, analysis, and reporting for process optimization and regulatory submissions. Perform other duties assigned to support and improve manufacturing operations. Qualifications: AS/BS in Biotechnology, Biology, Chemistry, or related field; a Science-related discipline is preferred. Relevant experience may be a substitute for formal education. High School Diploma or Equivalent may be considered with significant relevant experience. Preferred minimum 4-6 years of relevant experience in cell processing, biotechnology manufacturing, or a related field, with at least 2-3 years of proven expertise in a cGMP-regulated environment. Ability to exercise independent judgment, lead teams, and ensure compliance with cGMPs. Strong computer skills, including Microsoft Office, and expertise in ERP systems, along with advanced organizational, record-keeping, and time management skills. Strong problem-solving skills, effective written and oral communication, a team-oriented approach, and a commitment to high-quality work are critical for success in this role. ProKidney is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law. Applicants must be eligible to work in the United States without the need for work visa or residency sponsorship.

Greensboro Honda, a Hudson Automotive company, is looking for an experienced and driven Accounts Payable Clerk to join our growing accounting department. Hudson Automotive is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced automotive accounting or an accomplished accounting professional looking to join a fast-growing organization, it's time to shift your career into gear with Greensboro Honda! What we offer: Top Compensation: $17- $19 an hour Collaborative Work Environment and customer centric culture Schedule: 8 am- 5 pm, Monday- Friday Medical, Dental, Vision Insurance Life Insurance 401k Paid Vacation/Holidays Paid Training Employee development through training and advancement opportunities Employee discounts on products & services Who are we looking for? Energetic accounting professional looking for career advancement. Strong team player who thrives in a collaborative environment. Process driven personality and a great attitude are a must. Qualifications: Automotive Dealership accounting experience (preferred). Experience in A/P check preparation and posting all open items in accounts payable. Experience reconciling both statement and ledger ensuring that payments are consistent with dealership schedules. Experience collaborating with title clerk regarding all purchased vehicles for title list. Track record of managing vendor relationships and analyzing vendor accounts. Working closely with accounting team to reconcile bank balances and assist with monthly closings. Are you ready to work in an exciting, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Summary: The position of Inside Sales Representative develops a relationship with our current client base. They are experts at illustrating to clients how Allen Industries supports their growth through signage and branding. Essential Functions: Identifies, develops and sells sign and branding solutions in the commercial marketplace Manage assigned accounts Develops and maintains a prospect list and data relevant to projects Call prospective customers and establish buying cycles, customer needs and create a customer supplier relationship Increase sales in respective accounts Search for new businesses using successful prospecting methodology Meet established prospecting quotas Collaborate with internal staff to support the design, estimating, project management and operations processes Transitions new accounts to project management Compiles activity and pipeline reports. Keep reports updated with current information 11. Follow the rules and regulations related to the safety of all employees working for the Company Adherence to all mandated safety procedures including: driving policy, production area safety requirements and fire safety Safety requires all employees to review materials provided by the Company related to any updates on safety procedures Informs management of any safety related issues 12. Other duties as assigned. Competencies: Comfortable selling directly to high-level executives and cold calling multiple levels of a vast array of organizations Ability to handle multiple projects at once Skilled presenter Ability to prioritize tasks and handle numerous issues simultaneously. Customer/Client Focus Organized, detail and results oriented. Strong analytical and problem-solving skills with the ability to exercise sound judgment and make good decisions based on the best interests of the company Strong customer support skills. Ability to maintain a professional demeanor at all times Strong sense of urgency to complete tasks in a timely manner Excellent interpersonal, oral and written communication skills. Ability to work independently, with minimal supervision Ability to work in a fast-paced, high-volume environment Time management Computer proficiency including Microsoft Office Suite (Outlook, Word and Excel) and database software Ethical conduct Collaboration skills Work Environment: While performing the duties of this job, the employee will work in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is often required to perform the following activities: Standing. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Sitting. Ability to sit at a desk for long periods of time. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers. Grasping. Applying pressure to an object with the fingers and palm. Talking. Expressing or exchanging ideas by means of the spoken word. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Visual Acuity. To perform close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and visual inspection. Reaching: Extending hands and arms in all direction Position Type/Expected Hours of Work: This is a full-time, 40 hour a week position with overtime as required. Travel: No travel required. Educational Requirements: Associate degree in business, marketing, construction management, architecture or equivalent experience Preferred Educational Requirements: 1. Bachelor's degree in business, marketing, construction management, architecture or equivalent experience Knowledge Requirements: Five plus years' experience in business to business sales Experience in sales data collection and analysis Experience with strategic sales and account management Experience with Synergy/Macola EM 10 preferred. Experience with Microsoft Office 365 applications such as Skype, Teams, One Drive and SharePoint is strongly preferred but not required. Proficient with common PC based software (Microsoft Excel, Word, Outlook, PowerPoint, etc.) Understanding of business processes is essential. Aptitude in problem-solving. General Disclaimer: The duties listed above are intended only as illustrations of the various types of work that may be performed. Other duties may be assigned as needed by the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Allen Industries is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital, disability or veteran status.

Turn your calling into a career with North Carolina Baptist Aging Ministry, a ministry of Baptist Children's Homes of NC. OUR MISSION: To provide Help for the Journey to aging adults 65+ in ways that help them maintain their independence and enjoy quality of life. OUR HISTORY: NCBAM was founded in 2009. The ministry is funded by the Baptist State Convention of North Carolina and administered by Baptist Children's Homes. OUR CALL CENTER: In addition to referring callers to community resources, NCBAM Call Center Specialists connect North Carolina's frail aging (65+) with church volunteers who share God's love my meeting needs for wheelchair ramps, grab bars, smoke alarms, light yard work, and friendly visits. Our team members are privileged to pray with callers. Visit ncbam.org to learn more about the mission of North Carolina Baptist Aging Ministry. ------------------------------------------ Job Title: Call Center Specialist, part-time Location: Thomasville, NC Method to Apply: bchcareers.org ------------------------------------------ SUMMARY The Call Center Specialist handles inbound and outbound calls (from a specific region) for the North Carolina Baptist Aging Ministry. The Call Center Specialist is the point of contact for aging adults, church volunteers, and community partners. Call Center Specialists treat each caller with courtesy and professionalism and assists clients with prioritizing their needs, connecting them with resources, and/or finding volunteers (from the NCBAM database) to meet their need. Employee must be available to work up to 27 hours per week between 9:00am and 5:00pm, Monday through Friday as scheduled by the Call Center Director. QUALIFICATIONS: * Associate Degree required * Excellent verbal, listening and written communication skills, with the ability to positively represent the agency to internal and external contacts * Must be proficient in Microsoft Office * Must be able to prioritize and complete multiple tasks in a timely manner * Has experience operating standard office equipment * Must maintain confidentially * Experience with data entry preferred * Meets qualifications for employment as outlined in the agency's personnel policies ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answers all phone calls in a professional, prompt and courteous manner * Connects church volunteers to frail aging adults in need * Enters data accurately and in a timely manner into the NCBAM database * Provides information, resources, and assistance to clients * Assures messages are forwarded to the appropriate staff member * Maintains a clean and orderly work area * Serves on committees for NCBAM team as requested * Assists each client with prioritizing their need * Offers information and resources when needed * Other duties as assigned Professionalism/Teamwork: * Represents the agency to various individuals, groups, and the public in a professional manner * Works closely and communicates effectively with Regional Director * Participates in NCBAM team meetings and events * Works with all BCH employees in a professional manner Reporting: * Works under the supervision of the Call Center Director * Keeps supervisor informed of any significant events which may arise * Participates in 90 day and/or annual performance evaluation CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc. which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. EQUIPMENT: Ability to operate standard office machines such as copier, computer, fax, etc. Ability to work within Microsoft Office Applications, popular web browsers and other software applications. LANGUAGE SKILLS: Ability to read, analyze, and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the general public. CONTACT WITH OTHERS: Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MATHEMATICAL SKILLS: Excellent mathematical skills and the ability use accounting software and calculator to calculate figures. MENTAL / VISUAL / AUDITORY DEMAND: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to talk and hear both in person and on the telephone. CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the residents, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, bend, stoop, squat, kneel, use hands and fingers, walk, reach with hands and arms, and occasionally lift equipment weighing up to 30 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usually equating to normal office working conditions.

Primary Office Location:400 Bellemeade St.. Greensboro, North Carolina. 27401.Join our team. Make a difference - for us and for your future. Account Technician Business Unit: INSA Reports to: Varies by Assignment Position Overview: The Account Technician's main role is to review the accuracy of policy information and work in conjunction with Account Manager, Account Executive and Sales Executive. The incumbent may work within our Personal Lines, Commercial Lines or Marketing Departments. The incumbent performs every function within their department, shares responsibility of the department in the event of an absence and helps other departments when needed. Primary Responsibilities: Reviews renewal policies, endorsements and audits for accuracy and works with Account Manager and/or Account Executive to ensure that these items are delivered or mailed to the client. Assist with data entry of information into agency management system when needed. May assist Account Manager and/or Account Executive with routine customer service work such as preparing proposals, ID cards and certificates of insurance. Performs other related duties and projects assigned by Account Manager and/or Account Executive or Supervisor. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 1 Skills Required to Perform the Primary Responsibilities of this Position: Excellent project management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Excellent customer service skills Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience with insurance preferred but not required Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Property and Casualty License in state of PA preferred within 90 days of employment. Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Full-time Description GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for a Billing Specialist. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy, and Interstim Bowel Control Therapy.. Excellent benefits package include health insurance options, dental, vision, life, long-term and short-term insurance coverage and a robust 401k/profit sharing plan; voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work/life balance is a priority. Exceptional providers and well-trained staff on board. Looking for another strong team member! Responsibilities include various aspects of the revenue cycle. This may include but is not limited to resolving insurance denials or no response claims issues, payment posting (insurance or personal), patient collection activities including referral of accounts to collections agency, reviewing patient and insurance credits to determine if a refund is applicable, answer incoming phone calls into the billing office from patients, insurance companies and internal staff. Hours: Full time (Monday - Friday, 8am - 5pm) Hybrid work opportunity possible after training and orientation period at the discretion of management. Team member must come to office one day a week. Requirements Insurance Follow-up If assigned, Utilize coding and billing knowledge to review and resolve insurance denials from various insurance companies. This includes making contact with insurance companies via their online portal or via the telephone to identify the reason for the denial. Initiating and then tracking appeals with insurance companies as needed. Follow up on claims that have had no response from insurance. Follow up on claims that have had partial payments but have remaining charges that are unpaid. Assist with the resolution of claim edits within EPIC and claim edits received from the Clearinghouse. Document all follow-up activities within the EPIC system. Payment Posting If assigned, Accurately post insurance payments both electronically and manually within the EPIC system. This will be done in conjunction with remittance information that is received through the Clearinghouse or individual payer websites. Review and resolve any insurance credits or recoupments as noted on electronic remits and paper EOBs. Accurately post patient payments. Patient Collections If assigned, Review accounts that are at least 120 days old as a patient balance to determine if it is appropriate for the patient to receive a final notice letter. Generate Final Notice letters out of EPIC for patients as deemed appropriate Assist with final review of accounts that have received a final notice letter and refer accounts to an outside collection agency following defined patient collection procedures. Patient and Insurance Refunds If assigned, Review patient accounts in the credit WQs that have a credit balance and no outstanding charges to determine if a refund is due. Request patient refunds as deemed appropriate Review insurance refund requests as received and determine if the request is valid. If request is valid, make the necessary adjustments on the patient account to create the requested refund amount and correct the account with any new insurance information and/or refile a corrected claim. If request is not valid, perform necessary follow-up with the insurance company. Customer Service Answer incoming billing calls from patients and process credit card payments made over phone. Serve as a resource to other GAP staff to help answer insurance and billing related questions. Ensure the privacy and confidentiality of patient information. Use customer service principles and techniques to deal with patients calmly and pleasantly. Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Coding and Billing Specialist that are mostly sedentary with some standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests. While performing the duties of this job, the employee is regularly required to talk and hear. Stress can be triggered by workload and difficult patients. GAP is an equal opportunity employer.

We are seeking a motivated Billing Coordinator to join our business to support the billing department with the billing process and other duties Responsibilities Generate invoices to customers Distribute invoices per customer preferences (email, mail, etc.) Process credit memos Research inventory transactions as requested Validate and manage all certifications Perform Data Entry duties Become Subject Matter Expert on billing and inventory adjustments processes as it pertains to billing Perform all tasks in accordance with company processes and procedures Support other departments as needed with various job duties Other duties as assigned Qualifications Excellent communication skills and the ability to work with employees (sales, operations, HR, executive) and customers Consistently meet deadlines and work well under pressure Must be able to multi-task Possess a general knowledge of accounting principles and practices. College degree preferred 1-2 years previous billing experience preferred Other: Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands/fingers to handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations or laboratory areas. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The Collections Specialist is responsible for managing the accounts receivable portfolio, ensuring timely payment of customer invoices, and maintaining positive client relationships while reducing delinquent accounts. This role requires a detail-oriented and results-driven individual who can balance assertive collection efforts with professionalism and tact. The ideal candidate has experience in B2B collections, strong communication skills, and a working knowledge of accounting systems and credit policies. KEY RESPONSIBILITIES: * Manage daily collection activities on assigned customer accounts to minimize past-due balances. * Contact customers via phone, email, and written correspondence to resolve payment issues. * Maintain accurate and up-to-date records of collection efforts in the accounting system. * Research and resolve billing discrepancies, disputes, and short payments. * Partner with internal teams (Sales, Customer Support, Accounting) to ensure timely resolution of customer concerns. * Prepare weekly and monthly aging reports and escalate high-risk accounts when necessary. * Recommend accounts for credit hold, write-off, or third-party collections based on company policy. * Assist in developing and refining credit and collection procedures to improve efficiency. * Support month-end close by providing accurate receivable data and status updates. * Maintain compliance with all internal controls, privacy laws, and regulatory standards. SUPERVISORY RESPONSIBILITIES: * This position has no direct supervisory responsibilities. EDUCATION/EXPERIENCE REQUIRED: * Associate degree in Accounting, Finance, or Business Administration required; Bachelor's degree preferred. * 2-4 years of experience in accounts receivable or commercial collections. * Strong understanding of billing, payment processing, and credit management principles. * Proficiency with accounting and CRM systems (e.g., NetSuite, QuickBooks, Salesforce). * Excellent verbal and written communication skills with strong negotiation ability. * Proven track record of managing high-volume collections with professionalism and accuracy. ADDITIONAL ELIGIBILITY REQUIREMENTS: * High level of integrity, confidentiality, and attention to detail. * Ability to prioritize and manage multiple tasks under deadlines. * Strong analytical and problem-solving skills. * Intermediate Excel proficiency and familiarity with AR reporting tools. * Comfortable working in a fast-paced environment with cross-functional collaboration. WORK ENVIRONMENT: * Professional office environment with regular communication with internal teams and external customers. PHYSICAL REQUIREMENTS: * Primarily a sedentary role, requiring use of a computer and phone for extended periods. Occasional light lifting of files or office supplies (up to 15 lbs). * This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Job Purpose The Accounts Receivable Specialist provides accurate, timely account balance information to both customers and internal regarding customer account. Researches, verifies and documents delinquent customer accounts. Collects on customer accounts when delivery is delayed by the customer. Essential Functions and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Utilizes excellent communication skills to provide accurate customer account information to customers as well as internal users. Assists customers with questions or concerns about their account balance. Assists customers in determining the proper payment amount to allow account to be cleared for delivery of purchases. Interacts with other departments to provide accurate and timely answers on customers' accounts. Documents contact with customers to allow sharing of information among departments. Initiates customer contact by email or telephone to resolve account balance. Works on delinquent accounts to verify customer account balances and work to resolve. Documents all information regarding delinquent accounts such as customer correspondence dates, follow up and notes all pertinent information needed to resolve as quickly as possible. Other duties assigned by supervisor. Be open to suggest any ideas for improvement. Arrive punctually and consistently for work for normally scheduled hours. Performs various related duties as required Contributes to team effort by accomplishing related results as needed. The job duties are not limited to the items as described above, duties can be added or changed at any given time. Physical Requirements This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Qualifications Required Education and Experience A high school diploma or equivalent. Preferred Education and Experience Associates Degree with a focus in business administration. One year AR experience.

Primary Office Location: 400 Bellemeade St.. Greensboro, North Carolina. 27401. Join our team. Make a difference - for us and for your future. Account Technician Business Unit: INSA Reports to: Varies by Assignment The Account Technician's main role is to review the accuracy of policy information and work in conjunction with Account Manager, Account Executive and Sales Executive. The incumbent may work within our Personal Lines, Commercial Lines or Marketing Departments. The incumbent performs every function within their department, shares responsibility of the department in the event of an absence and helps other departments when needed. Primary Responsibilities: Reviews renewal policies, endorsements and audits for accuracy and works with Account Manager and/or Account Executive to ensure that these items are delivered or mailed to the client. Assist with data entry of information into agency management system when needed. May assist Account Manager and/or Account Executive with routine customer service work such as preparing proposals, ID cards and certificates of insurance. Performs other related duties and projects assigned by Account Manager and/or Account Executive or Supervisor. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 1 Skills Required to Perform the Primary Responsibilities of this Position: Excellent project management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Excellent customer service skills Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience with insurance preferred but not required Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Property and Casualty License in state of PA preferred within 90 days of employment. Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Job Responsibilities ***Immediate Interviews and start - Interviews scheduled June 26 - June 29th Marketing firm is seeking a professional and outgoing Corporate Collections Specialist to help us ensure timely payments and build lasting relationships with customers. To excel in this position the ideal candidate needs to be able to communicate well with others, be detail and goal orientated and maintain quality and accuracy. Essential Job Duties • Make collection calls to customers • Update and consult with management regarding status of accounts. • Send collection letters according to company policy and submit accounts to outside collection agency as needed. • Maintain collection notes in respective systems. • Assist with processing customer payments • Work with customers and branch to reconcile and resolve disputed accounts Skills Required High School diploma required / Accounting degree preferred but not required with proven experience Willingness to learn and grow within the position Have excellent written and oral communication skills Must be proficient in Microsoft office software and other commonly used office equipment Must be able to work well with others and have excellent customer relations skills

Job Description The Junior Accounts Receivable Specialist is responsible for supporting the AR team in managing incoming payments, maintaining accurate financial records, and ensuring timely collection of outstanding invoices. This role involves working closely with clients, internal teams, and accounting systems to ensure smooth cash flow and compliance with company policies. Key Responsibilities Process customer invoices and ensure accuracy in billing. Monitor and follow up on outstanding accounts to ensure timely payments. Record and reconcile incoming payments in the accounting system. Assist in preparing AR reports and aging analysis. Respond to customer inquiries regarding invoices and payments. Support month-end and year-end closing activities related to AR. Maintain proper documentation and filing of AR transactions. Collaborate with internal departments to resolve discrepancies. Qualifications Education: High school diploma or Associate's degree in Accounting, Finance, or related field (Bachelor's preferred). Experience: 1-3 years in Accounts Receivable or general accounting. Skills & Competencies Basic knowledge of accounting principles. Proficiency in MS Excel and accounting software (e.g., QuickBooks, SAP). Strong attention to detail and organizational skills. Good communication and customer service skills. Key Performance Indicators (KPIs) Invoice Accuracy Rate: ≥ 98% (percentage of invoices processed without errors). Days Sales Outstanding (DSO): Maintain within company target (e.g., ≤ 45 days). Collection Efficiency: Percentage of overdue invoices collected within 30 days. Payment Posting Accuracy: ≥ 99% accuracy in recording payments. Customer Query Resolution Time: Average resolution within 48 hours. AR Aging Compliance: Ensure less than X% of receivables are over 90 days past due. Timeliness of Month-End Close: Complete AR tasks within closing deadlines. About NWS NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments. Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market. Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity. To learn more about us, please visit our website at nwsnext.com - ******************** Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law. Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws. Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes. A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment. By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.

Job Description Are you looking for the next step in your corporate collections and A/R career? Want to take that step within an exciting and family-oriented company? If so, Saf-Gard might be the place for you! We've been in the safety shoe business for over 4 decades, developing and implementing safety footwear programs for large industrial, government, and service organizations. Safety is our name, and we live this out every day. We love our customers, and we strive to have real relationships with them. Interacting with them while providing exceptional service and quality products keeps us happy. We've also been listed as one of the top 20 places to work in Greensboro! Are YOU ready to provide exceptional customer service? Would you like to join our team of tight-knit people who care greatly about each other and our customers? Are you looking for a positive work environment? We have an excellent opportunity available for the self-starting individual who thrives on customer satisfaction. This is a full-time opportunity (with full company paid benefits) working in a fast-paced office environment. Responsibilities will include: Assist customers with invoice & billing discrepancies Contact corporate A/P contacts via email/phone regarding outstanding invoice(s) Create & process various reports for payment Process credit card payments Research misapplied payments Sound interesting? We'd love to hear from you!

Job DescriptionDescription: Taxing Authority Consulting Services, P.C. is a Virginia law firm with a focus in its practice to serve only government entities in managing accounts receivable, tax assessments, and the general revenue cycle. Our firm's extensive experience in collection, bankruptcy, and assessment matters offers our clients full-service representation related to their receivables. The Collections Specialist supports Taxing Authority Consulting Services' Collections department, which performs the collections activities of delinquent tax accounts for Virginia government entities. This role is the face of the Collections Call Center which places and receives phone calls from delinquent taxpayers, sends collection letters, performs skip tracing on delinquent accounts, responds to correspondence, and supports the execution of forced collection actions as authorized by law on behalf of TACS's clients. Requirements: Essential Duties and Responsibilities: Call Center: Primarily handles all inbound calls and outbound dialer volume from past due taxpayers. Negotiate Payment Plans: Work with debtors to arrange payment plans or settlements. Resolve Issues: Address and resolve any disputes or complaints. Contact Debtors: Reach out to entities who are past due with overdue payments via phone, email, or letters. Record Keeping: Maintain detailed records of all communications and payments. Monitor Accounts: Track delinquent tax accounts. Perform skip-tracking activities to locate and contact debtors. Reporting: Provide regular reports on the status of unpaid accounts and collection efforts. Adheres to collection practices in compliance with all Virginia and Federal collection laws, including the Fair Debt Collection Practices Act, Gramm-Leach-Bliley Act, and the Fair Credit Reporting Act, as applicable. Perform other related duties as assigned. Knowledge, Skills, and Abilities: Excellent verbal and written communication skills. Negotiation skills to address payment terms and settlements. Knowledge of billing procedures and collection techniques. Familiarity with Federal, State, and Local tax laws affecting the collection of real estate, personal property, and business-related taxes. Knowledge of Microsoft applications (Excel, Word) and computer skills. Basic math skills with attention to detail. Strong problem-solving skills. Strong customer service, and time management skills. Ability to perform tasks with minimal supervision. Ability to handle difficult situations effectively and tactfully. Ability to multi-task effectively. Key Competencies 1. Communication 2. Ethical Practice Qualifications: Strong verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Work Experience in a call center, customer service, or financial services environment Ability to work with a team and independently. Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Education and Experience: High school diploma or GED; related coursework in business or related field a plus. Experience working in a call center Previous experience in collections, billing, or related field is preferred. Bilingual a plus (English/Spanish) Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 pounds at times. Training Schedule: Mon-Fri 8:30am-5:30pm Work Schedule: ability to work a shift between 8:30am-6:30pm Hourly Rate: $18 (potential to make up to $20 within the first 6 months)