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Account supervisor/account executive skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical account supervisor/account executive skills. We ranked the top skills for account supervisors/account executive based on the percentage of resumes they appeared on. For example, 29.4% of account supervisor/account executive resumes contained customer service as a skill. Continue reading to find out what skills an account supervisor/account executive needs to be successful in the workplace.

15 account supervisor/account executive skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account supervisors/account executive use customer service:

Lead and mentor other account executives to support the agencies overall objectives while maintaining and fostering exceptional customer service levels.
Retained troubled account that generated approximately $500,000 annually by evaluating and addressing strategy and customer service issues.

2. Product Launches

Product launches are events scheduled to reveal a new product the public. These launches are often planned by a marketing team to promote the event so that as many company employees and clients know about the product as possible. Depending on what product is revealed, the developers may have demonstration products for the event attendees to test.

Here's how account supervisors/account executive use product launches:

Planned and implemented PR strategies for product launches, open houses, and ribbon cuttings for various clients.
Monitored industry and media trends providing strategic insights for product launches.

3. Account Executives

Account executives help build good relationships with new and existing clients. They interact with brand teams and clients, making them the point of contact. A sales development representative responsibilities entail facilitating sales, generating potential leads, and referring customers to the best salesperson. To succeed in this job post, you need to have the best customer service, math, analytical, interpersonal, and communication skills. A bachelor's degree in business marketing, sales, or a similar field fits this role.

Here's how account supervisors/account executive use account executives:

Promoted to supervisor position to oversee and assist in managing a team of account executives
Managed, trained and mentored in excess of 13 account executives in increased customer base and retention.

4. Creative Development

Here's how account supervisors/account executive use creative development:

Developed strategic positioning and lead creative development for CG Eye.
Assisted in the creative development and brief process.

5. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account supervisors/account executive use account management:

Coached team members on managing and maintaining customer sales information for future account management.
Performed major account management functions including the monitoring of all client communications.

6. Customer Complaints

Here's how account supervisors/account executive use customer complaints:

Provided guidance and acted as primary escalation point for Executive customer complaints.
Research and responds to customer complaints via phone and mail within established guidelines and procedures.

7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how account supervisors/account executive use business development:

Led business development for sales promotion and marketing communications agency.
Build relationship with corporate sponsor and business development.

8. Press Releases

Here's how account supervisors/account executive use press releases:

Produced written collateral including press releases, media messaging, video compilation, reputation management plans and crisis communication plans.
Press releases were released to market integrated solutions/services increasing new sales.

9. Event Planning

Here's how account supervisors/account executive use event planning:

Season ticket and group ticket sales, client services, event planning for season ticket holders, and building new business.
Coordinate all Job Fair including event planning, set up, and selling the event.

10. Creative Briefs

Here's how account supervisors/account executive use creative briefs:

Develop Campaign Scope of Works, Estimates, Schedules, Creative Briefs and Interactive Project Briefs.
Developed creative briefs and acted as a liaison between art directors and client.

11. Customer Accounts

Here's how account supervisors/account executive use customer accounts:

Coordinated international transportation of freight for customer accounts including 60-70 perishable shipments per month of company's largest account.
Serviced a base of 200 hundred customer accounts.

12. Budget Management

Here's how account supervisors/account executive use budget management:

Develop and implement public relations programs for diverse client group, program accountability and budget management
Directed advertising strategy for primary agency clients, including planning, proposal, implementation review, budget management and results analysis.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how account supervisors/account executive use hr:

Provided guidance to client HR professionals and management staff regarding challenging employee scenarios and assisted to identify and address acute situations.
Conducted detailed, executive-level presentations for executives, general councils, HR professionals, etc.

14. Media Planning

Media planning involves the process that goes into the identification, and execution of marketing plans, campaigns, and ads of audio, visual, and textual contents to maximize growth and sales via various media channels.

Here's how account supervisors/account executive use media planning:

Supervised media planning and buying strategies for agencies and direct clients.
Inspired and connected cross-functional teams with expertise in creative, consumer insight strategy, legal, production, and media planning.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how account supervisors/account executive use pos:

Improved forecasting accuracy by instituting a systematic approach to applying store POS to analysis.
Utilize internal, syndicated and POS data to identify opportunities and adjust plans to meet and exceed annual goals and objectives.

What skills help Account Supervisors/Account Executive find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account supervisor/account executive resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What account supervisor/account executive skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young account supervisor/account executives need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for an account supervisor/account executive stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all account supervisor/account executives possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of account supervisor/account executive skills to add to your resume

The most important skills for an account supervisor/account executive resume and required skills for an account supervisor/account executive to have include:

Customer Service
Product Launches
Account Executives
Creative Development
Account Management
Customer Complaints
Business Development
Press Releases

Event Planning
Creative Briefs
Customer Accounts
Budget Management
HR
Media Planning
POS
Press Materials

Trade Shows
Creative Direction
Service Issues
Cold Calls
Customer Issues
Facebook
Metro
RFP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Account Supervisor/Account Executive Skills

Updated January 8, 2025

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