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Become An Account Support Manager

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Working As An Account Support Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $89,000

    Average Salary

What Does An Account Support Manager Do At Intel

* Customer Advocacy
* Monitor and manage customers' issues daily with emphasis on progressing cases towards resolution and having the appropriate resources involved
* Collaborate, communicate and coordinate with customers, Product Specialists, Tier III, Development and Management as required to ensure customers' satisfaction
* Provide weekly status update summary to the customer for current open issues
* Represent customers' interest when a patch, hotfix or FMR is needed
* Provide customer with proactive communication regarding program information, supportability issues and strategic product plans.
* Identify, recommend, and implement improvements in existing processes and procedures related to the proper functioning of McAfee products.
* Business Advocacy
* Provide information to update the Customer Hotlist /Watchlist entries weekly or as status changes
* Ensure internal and customer service level agreements are met for all issues
* Assist in maintaining effective and efficient communication between customers, sales, Intel Security management, and Product Specialists
* Provide monthly and quarterly Executive Summary Reports and host conference calls as needed for the customer and Intel Security virtual team to discuss past or current issues.
* Establish customer agreement with severity and impact assigned to issues.
* Communicate customer's case escalations to Tier III team for inclusion on escalations to development
* Maintain technical competency level of McAfee products deployed in customer’s environment
* Provide product reports as required
* Review product configuration and advise on best practices when required
* Qualifications

What Does An Account Support Manager Do At Brocade Communications Systems

* Education and Experience
* B. S. degree in Computer Science, a related field; or equivalent work experience.
* Five years of customer support experience in data process, data communications or related environment.
* Completed assigned high profile tasks or projects within the scope of the Mid Level position.
* Certifications/Accreditations:
* Minimum of two levels of certification
* BFCP/BCFM or equivalent non technical
* Demonstrated leadership in customer account management.
* Excellent project planning, communication and customer relation skills.
* Project management training or related experience.
* Knowledge of Brocade Products
* Experience with SAN technology (Fabric design, architecture, performance, best practices)
* Knowledge of ESCON and FICON technology
* Experience with open systems Hosts ( Solaris, HP
* UX, AIX, Linux and Windows)
* Knowledge of open Systems HBA best practices
* Experience with midrange to Enterprise Class Storage Products from IBM, HDS and EMC Brocade Solutions (Extended SAN, Backup, Data Migration, Compliance regulations)
* General knowledge of Channel extension technology
* General knowledge of Mainframe technology
* General knowledge of Competitor Switching Products
* Detailed knowledge of TCP/IP, WAN/LAN, ATM, Channel protocols [Specific number of years experience (i.e. not 3+) with specific technologies - i.e. SAN/LAN, L 2-3 & L4-7 switching technologies.]
* Comfortable with technical and business English usage ( documents reading, e-mails, conference calls ) Physical requirements
* Frequent use of mouse and keyboard
* Frequent phone usage
* Occasional lifting up to 10 pounds Brocade is an equal opportunity employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin
* Function: Field Services and SupportAccess, AIX, Analysis, Architecture, ATM, Brocade, Computer, Development, Director, Engineering, Engineers, HP
* UX, IBM, IT, LAN, Linux, Manager, Management, Network, Networking, Networks, Oracle, Performance, Project, Project Management, Protocols, Sales, Solaris, System, Systems, TCP/IP, WAN, Windows Associated topics: aclu, administrative assistant, communications specialist, coordination, event, initiatives, member, program, projects

What Does An Account Support Manager Do At Schneider

* vendor training, hands on problem solving with the customer, vendors, carriers, and other support personnel; along with developing business rules and work processes.
* Operationally, the Account Support Manager will manage key factors to include the monitoring and reporting of our vendors and carriers performance.
* The Account Support Manager will proactively integrate quality management systems to increase overall efficiencies for the customer.
* The person in this role is pivotal for growing business for the organization

What Does An Account Support Manager Do At Tyler Technologies

* Works with clients and Tyler support personnel to set clear, realistic expectations, and deliverables throughout the development of a support account plan; then executes against the plan through proactive work on the objectives.
* Responsible for regular proactive communication – regularly scheduled and ad-hoc phone meetings to manage current support incidents and periodic site visits.
* Coordinates with Professional Services for patch, release, hot fix scheduling both internally with Tyler deployment and with the client.
* Documents and advises clients on best practices for backup, restores, and disaster recovery.
* Serves as point of contact for client escalations.
* Promotes customer satisfaction and loyalty by demonstrating an understanding of customers’ critical business issues and delivering services that help clients meet their business objectives.
* Develops and maintains an excellent relationship with assigned customers.
* Conducts periodic account reviews (including but not limited to):
* Configuration auditing
* State reporting verification
* System health check
* Data backup and recovery review
* SLA Compliance

What Does An Account Support Manager Do At Verint Systems

* Provide ongoing account management to a set of named accounts.
* This includes being a primary contact for questions and special requests, managing critical situations including oversight of critical support issues, point of escalation for customer concerns, and pro-active communication of customer specific Verint information
* Host monthly meetings (or more frequent meetings if agreed upon with customer) to review Support cases, review monthly support metrics and other topics deemed important for the customer
* Provide each customer a monthly status report
* Ensure that critical support cases have defined action plans and the customer clearly understands the plan and the agreed upon timelines.
* Tactically manage and strategically position both company and customer to drive the optimal balance of Verint goals and customer advocacy
* Proactively make recommendations to reduce the risk/impact of potential problems.
* Assist the Account Executive (AE) and the Professional Services Director (PSD) by providing monthly status reports and by ensuring the AE and PSD are aware of all critical situations for assigned accounts
* Work with Support leadership on any identified process changes that would improve overall customer satisfaction for Verint customers
* Liaison with other functional areas as needed to address customer needs or requests
* Conduct at least one face to face customer meeting each year
* Achieve high customer satisfaction ratings from surveys delivered to assigned accounts
* Maintain and expand working knowledge of Verint solutions.
* As required, customers may request that additional checks be conducted on Verint employees

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Average Length of Employment
Support Supervisor 3.6 years
Support Manager 3.3 years
Account Supervisor 3.1 years
Account Manager 2.9 years
Top Careers Before Account Support Manager
Manager 5.1%
Consultant 3.8%
Supervisor 3.5%
Top Careers After Account Support Manager
Owner 4.9%
Manager 4.9%
Consultant 4.5%

Do you work as an Account Support Manager?

Account Support Manager Demographics

Gender

Male

49.3%

Female

43.7%

Unknown

7.0%
Ethnicity

White

61.7%

Hispanic or Latino

14.5%

Black or African American

12.0%

Asian

8.3%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

31.6%

Japanese

15.8%

Portuguese

10.5%

Swedish

5.3%

Chinese

5.3%

German

5.3%

Georgian

5.3%

French

5.3%

Carrier

5.3%

Tagalog

5.3%

Russian

5.3%
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Account Support Manager Education

Schools

University of Phoenix

20.7%

Georgia State University

6.5%

University of Texas at Arlington

5.4%

San Diego State University

5.4%

Florida State University

5.4%

Kaplan University

5.4%

Western Washington University

4.3%

Texas A&M University

4.3%

San Jose State University

4.3%

University of Texas at Austin

4.3%

Strayer University

4.3%

Franklin University

3.3%

New York University

3.3%

Robert Morris University

3.3%

University of North Carolina at Greensboro

3.3%

Ohio State University

3.3%

Georgetown University

3.3%

Salt Lake Community College

3.3%

University of Utah

3.3%

New Jersey Institute of Technology

3.3%
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Majors

Business

35.2%

Computer Science

8.0%

Computer Information Systems

5.6%

Marketing

5.3%

Management

4.5%

Accounting

4.5%

Project Management

4.3%

Electrical Engineering

4.0%

Communication

4.0%

Finance

3.2%

Health Care Administration

2.7%

Computer Networking

2.4%

Psychology

2.4%

Political Science

2.1%

Human Resources Management

2.1%

Information Systems

2.1%

Liberal Arts

1.9%

English

1.9%

Criminal Justice

1.9%

Computer Engineering

1.9%
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Degrees

Bachelors

45.5%

Other

20.3%

Masters

17.9%

Associate

9.7%

Certificate

4.6%

Doctorate

1.4%

Diploma

0.5%
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Top Skills for An Account Support Manager

  1. Customer Service
  2. New Accounts
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Contribute to client satisfaction by resolving customer complaints and following up on return authorizations and customer service issues promptly.
  • Provided detailed background analysis of customers opening new accounts.
  • Provided advanced technical support on operation and maintenance of personal computers and/or peripherals using documented procedures and available tools.
  • Monitored and tracked project milestones and escalated service delivery delays and outages.
  • Support Account Manager for strategic accounts in a manner that fully complements and embellishes the development plan for clients.

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Top Account Support Manager Employers

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Jobs From Top Account Support Manager Employers

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