Account support manager job description

Club Car offers opportunities for advancement, plus a full range of competitive benefits, 401(k)

Position Summary:

Provide front-line phone support and account ownership to assigned accounts.

Essential Duties & Responsibilities:

• Achieve level 1 Visage system proficiency and take ownership of assigned accounts.
• Provide customer support and some technical issue resolution via phone, e-mail, and chat
• Liaison to all customer needs, monitoring cross departmental cases through to completion
• Administer software subscription trials for i3 Facilities as requested by CSMs and approved by Partner Management Group
• Track and manage all active trials in Salesforce.com
• Communicate with Sales Channel/CSMs to drive new software subscription sales post trial period
• Provide training/guidance to customer in all uses of the Visage system
• Proactively identify and help correct operational issues at the customer’s facility
• Proactively monitor/maintain system equipment to ensure maximum uptime
• Audit assigned account information and system usage to optimize system performance
• Provide clear documentation on all customer correspondence

The ideal candidate will also possess the following skills:

• Strong customer service skills and experience
• Able to work independently and efficiently to meet deadlines
• With proper training, be comfortable in a consultative sales role for software subscription sales
• Able to promptly answer support related E-Mail, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized.
• Proficient in internet related applications such as Microsoft products, Web Browsers.
• Strong computer skills.
• Excellent communication (oral & written), interpersonal, organizational, and presentation skills.

Education and/or Experience Requirement:

Golf business/pro-shop knowledge and experience.

Background in customer support related roles.

Are you passionate about jumping in and doing whatever you can to support your team? Supportworks, Inc. is looking for a Business Coach who is ready to join our team of subject matter experts to help train and consult our network of contractors with the goal of improving the operations of their businesses. You will also be involved in prospecting, recruiting, and onboarding new contractors into our network.
What We Do

Supportworks comprises a family of distinct companies that share a single purpose: to redefine the contractor industry. Foundation Supportworks develops, manufactures, and distributes foundation and concrete repair products to a network of home repair contractors across North America and beyond. Hello Garage, is a franchise system that's opening up the possibilities in the garage renovation space. And SolutionView is a software company that develops digital tools that radically improve the contractor-homeowner experience. This position will directly help dealers in the Foundation Supportworks network.

Qualifications

As dedicated Business Coach on our Business Development team, you will:

Build Relationships

* Build enduring relationships with new and existing dealers and their key personnel to understand business challenges and opportunities.
* Frequently travel to dealer offices (and host them when in Omaha) to provide consultation, coaching and general customer service.
* Develop and cultivate relationships with dealers to inspire successful business practices by:
* Regularly check-in with dealers to grow existing relationship with the owner(s) and their management team.
* Motivate and coach the dealers to put effective, results-yielding "best practices" in place, and assist in problem solving and analysis of their business performance.
* Create positive results through collaboration and accountability.

Business Consulting

* Guide dealers in establishing and executing business plans and multi-functional best practices.
* Collaborate with the Training & Development Team and subject matter experts across the company to build business knowledge and exceed dealer expectations.
* Educate dealers on the products, technology, resources and support we provide them, and help drive and track adoption.
* Become familiar with Supportworks product solutions and their advantages in the industry.

Deploy Right Resources

* Establish effective communication channels and regular cadences to help hold dealers and Supportworks teams mutually accountable.
* Listen carefully to information provided by the dealers and ask clarifying questions to ensure understanding and provide solutions and training

Create Happy Customers

* Achieve growth and customer satisfaction through excellent customer service experiences.

Education and Experience:

* Bachelor's Degree in marketing, business or related area preferred
* 2+ years of experience in account management, business development, or sales, or a combination of education and experience that illustrates a proven track record in the business development field
* Exceptional attention to detail, strong organizational and time management skills
* Excellent communication and interpersonal skills
* Strong problem-solving skills and analytical abilities
* Must be proficient with Microsoft Office
* Valid driver's license and passport.

Supportworks is an Equal Opportunity Employer (EOE).

Military Veterans are Encouraged to Apply.

Airgas Inc., an Air Liquide company , is one of the country's largest supplier of industrial, medical and specialty gases. As the leading U.S. distributor, Airgas has a focus on quality products-but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 employees working in approximately 1,100 locations-branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers-chances are, there is a career at Airgas custom fit for you.

The Airgas National Carbonation Carbonation business unit is a leading national supplier MicroBulk CO2. Product offering includes CO2, Nitrogen, MicroBulk tanks, Nitrogen Generators, CO2 Monitors and High Pressure Cylinders. Customers include quick service restaurants, full service restaurants, convenience stores, breweries, movie theaters, universities, office facilities, sports facilities and more. Our flexible delivery schedule and proactive 24/7/365 call service means customers can be sure to have CO2 when needed.

The Strategic Account Administrative Support Coordinator - Airgas National Carbonation is responsible for providing support to the Strategic/National Account Customers and Team. This position will be responsible for coordinating new account on-boarding activities, communicating with all levels of management, providing required reporting and working with all departments to ensure customer expectations are exceeded. The Strategic Account Administrative Support Coordinator will report directly to the Vice President of Sales - ANC.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide support to the Strategic Sales team by preparing RFQs and RFPs as needed for customer presentations
• Act as liaison between Airgas National Carbonation and Strategic Account Customers
• Manage existing Strategic Account SharePoint site and update materials as needed
• Work with Billing Department to ensure all special billing requirements are communicated and implemented
• Prepare and distribute proper documentation and communication to all departments to ensure new accounts are setup and serviced correctly
• Effectively communicate with all levels of ANC management
• Provide ad hoc reporting as requested by Strategic Account sales team
• Provide communication and reporting to Strategic Account customers as required
• Respond quickly to customer issues and concerns
• Complete administrative projects by identifying and implementing new technology and resources when appropriate

Qualifications:

QUALIFICATIONS
: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree preferred; some college level coursework or equivalent work experience required
• Excellent communication and organizational skills required
• Ability to interact and take direction from all levels of Airgas employees
• Proficient in Google G Suite
• SAP knowledge preferred
• Self-motivated, proactive individual that is comfortable working both independently and as a team member in a fast-paced environment
• Ability to manage multiple projects under time constraints
• Position is based in Lawrenceville, GA Airgas office with minimum four (4) days per week in office

PHYSICAL DEMANDS
: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.


WORK ENVIRONMENT
: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate and the work environment is an office setting.


Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life Insurance, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Reimbursement and much more!


EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability