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What does an account support manager do?

Updated January 8, 2025
6 min read

Account support managers are highly skilled individuals who resolve technical-related issues. Support managers develop strong relationships with their customers. They establish and enforce support plans for departmental operations. Their job involves the implementation of new processes to incorporate call center technology into customer service. They work alongside the technical staff to get rid of the risk of common pitfall determination. Also, they offer extensive cause analysis.

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Account support manager responsibilities

Here are examples of responsibilities from real account support manager resumes:

  • Spearhead and lead several initiatives internally to address operational challenges, improving the VMware service organization's service delivery model.
  • Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
  • Maintain customer accounts through system tools CRM and SalesForce.
  • Consult and collaborate with various lines of technical services to ensure SLA's are meet.
  • Work extensively with SQL and batch scripting to debug interface issues between Logility server and various ERP systems.
  • Monitor web gateway security on solaris and windows platforms for URL monitoring, content security, and virus traffic.
  • Interface with customers to identify and troubleshoot technical challenges, restoring system functioning in a quality driven, timely manner.
  • Coordinate and work extensively with customers and internal teams to reproduce, troubleshoot, debug, and resolve complex issues timely.
  • 2007Contact clients regarding Linux base business solutions.
  • Implement complete systems monitoring solution for Redhat Linux servers.
  • Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
  • Provide IP management for Freescale's global design teams ensuring consistency and significantly improving productivity.
  • Grow existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals, and controlling inventory.

Account support manager skills and personality traits

We calculated that 11% of Account Support Managers are proficient in Support Services, Account Management, and Project Management. They’re also known for soft skills such as Creativity, Time-management skills, and Communication skills.

We break down the percentage of Account Support Managers that have these skills listed on their resume here:

  • Support Services, 11%

    Developed and maintained the highest level of IT expertise necessary to deliver superior support services to customers.

  • Account Management, 10%

    Delivered client services, performed account management and worldwide strategic premium support to major IBM clients.

  • Project Management, 10%

    Project Management - Managed projects in the areas of new installations, firmware and patching planning and implementation.

  • Service Delivery, 7%

    Acted as customer advocate and primary escalation contact and interface for service delivery issues.

  • Support Account, 6%

    Support Account Manager for strategic accounts in a manner that fully complements and embellishes the development plan for clients.

  • Customer Support, 6%

    Developed a relationship with customers, planned and optimized accounts, resolving conflict by providing the best customer support possible.

Common skills that an account support manager uses to do their job include "support services," "account management," and "project management." You can find details on the most important account support manager responsibilities below.

Creativity. To carry out their duties, the most important skill for an account support manager to have is creativity. Their role and responsibilities require that "because a script may be interpreted in different ways, directors must decide on their approach and on how to represent the script’s ideas for the production." Account support managers often use creativity in their day-to-day job, as shown by this real resume: "created and managed activity and inventory reports for tracking, implementation, and billing issues for resolution. "

Communication skills. account support managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to account support manager responsibilities, because "producers and directors must convey information and ideas clearly in order to coordinate many people to finish a production on time and within budget." An account support manager resume example shows how communication skills is used in the workplace: "assist in maintaining effective and efficient communication between customers, sales, mcafee management, and product specialists. "

Leadership skills. A big part of what account support managers do relies on "leadership skills." You can see how essential it is to account support manager responsibilities because "directors instruct actors and help them portray their characters in a believable manner." Here's an example of how this skill is used from a resume that represents typical account support manager tasks: "worked with the on-site leadership team to develop programs and processes to increase patient, customer, and client satisfaction. "

All account support manager skills

Compare different account support managers

Account support manager vs. Department administrator

Department administrators are professionals who are responsible for performing administrative and clerical tasks for a specific department within an organization. These administrators are required to prepare financial statements for clients while evaluating revisions through feedback with stakeholders. They must work with the human resources department to recruit and identify workers for retraining and skill upgrades. Department administrators must also develop and streamline departmental policies and processes so that they can ensure efficiency, productivity, and accountability.

If we compare the average account support manager annual salary with that of a department administrator, we find that department administrators typically earn a $15,765 lower salary than account support managers make annually.

There are some key differences in the responsibilities of each position. For example, account support manager responsibilities require skills like "support services," "account management," "project management," and "service delivery." Meanwhile a typical department administrator has skills in areas such as "patient care," "patients," "financial reports," and "human resources." This difference in skills reveals the differences in what each career does.

Department administrators tend to make the most money working in the energy industry, where they earn an average salary of $64,581. In contrast, account support managers make the biggest average salary, $74,204, in the technology industry.The education levels that department administrators earn slightly differ from account support managers. In particular, department administrators are 4.3% more likely to graduate with a Master's Degree than an account support manager. Additionally, they're 0.0% more likely to earn a Doctoral Degree.

Account support manager vs. Claims manager

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

A career as a claims manager brings a higher average salary when compared to the average annual salary of an account support manager. In fact, claims managers salary is $7,836 higher than the salary of account support managers per year.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that account support manager responsibilities requires skills like "support services," "account management," "project management," and "service delivery." But a claims manager might use other skills in their typical duties, such as, "oversight," "litigation," "direct reports," and "claims handling."

On average, claims managers earn a higher salary than account support managers. Some industries support higher salaries in each profession. Interestingly enough, claims managers earn the most pay in the insurance industry with an average salary of $81,729. Whereas account support managers have higher pay in the technology industry, with an average salary of $74,204.In general, claims managers achieve similar levels of education than account support managers. They're 2.8% less likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.

Account support manager vs. Account manager and customer service manager

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

On average, account manager and customer service managers earn lower salaries than account support managers, with a $30,857 difference per year.Using the responsibilities included on account support managers and account manager and customer service managers resumes, we found that both professions have similar skill requirements, such as "account management," "customer support," and "customer issues.rdquo;

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from account support manager resumes include skills like "support services," "project management," "service delivery," and "support account," whereas an account manager and customer service manager is more likely to list skills in "purchase orders," "vendor invoices," "payroll," and "account maintenance. "

Most account manager and customer service managers achieve a lower degree level compared to account support managers. For example, they're 5.7% less likely to graduate with a Master's Degree, and 0.9% less likely to earn a Doctoral Degree.

Account support manager vs. Team manager

Team managers average a higher salary than the annual salary of account support managers. The difference is about $16,484 per year.While their salaries may vary, account support managers and team managers both use similar skills to perform their duties. Resumes from both professions include skills like "project management," "customer issues," and "customer satisfaction. "While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "support services," "account management," "service delivery," and "support account" are skills that commonly show up on account support manager resumes. On the other hand, team managers use skills like patients, taking care, performance management, and leadership on their resumes.team managers reach similar levels of education compared to account support managers, in general. The difference is that they're 1.0% more likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.

Types of account support manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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