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What is an account support representative and how to become one
An account support representative manages customers' accounts. They answer customer queries about the products and services, resolve problems, report critical issues, keep records of the communications, and provide technical support by guiding customers through basic troubleshooting and other processes. They typically communicate with customers through email or phone calls, and they may also play a role in the sales by promoting the organization's other products, services, or features.
Patience and attentiveness are some of the key traits to become a successful and efficient account support representative. As they mostly deal with customers, they need social and problem-solving skills. They should remain calm and take control of the situation even when clients express frustration.
Pursuing a career as an account support representative requires a high school diploma or a general degree. Prior work experience in customer support or related field gives a candidate an edge to land the job. On average, an account support representative earns about $17.83 an hour, which equates to an annual salary of $37,085.
What general advice would you give to an account support representative?
Eric Gjerdevig
Lecturer in Marketing, Director for the Center for Professional Selling and Sales Technology, North Dakota State University
Avg. Salary $38,796
Avg. Salary $59,228
Growth rate 4%
Growth rate 0.3%
American Indian and Alaska Native 0.23%
Asian 5.18%
Black or African American 3.86%
Hispanic or Latino 14.38%
Unknown 3.71%
White 72.63%
Genderfemale 61.84%
male 38.16%
Age - 48American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 48Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is fair
6.4 - fair
Account support representative career paths
Key steps to become an account support representative
Explore account support representative education requirements
Start to develop specific account support representative skills
Skills Percentages Customer Service 21.94% Account Support 13.38% PowerPoint 5.83% Patient Accounts 5.83% Data Entry 5.70% Complete relevant account support representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New account support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an account support representative based on U.S. Bureau of Labor Statistics data and data from real account support representative resumes.Research account support representative duties and responsibilities
- Manage accounts and create invoices via QuickBooks.
- Provide commercial and industrial businesses with HVAC equipment and services.
- Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
- Refurbish return merchandise to resell-able condition.
Prepare your account support representative resume
When your background is strong enough, you can start writing your account support representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an account support representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable account support representative resume templates
Build a professional account support representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your account support representative resume.
Apply for account support representative jobs
Now it's time to start searching for an account support representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first account support representative job
Are you an account support representative?
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Average account support representative salary
The average account support representative salary in the United States is $38,796 per year or $19 per hour. Account support representative salaries range between $25,000 and $59,000 per year.
What am I worth?
How do account support representatives rate their job?
Account support representative reviews
Marketing products from a traceable companies to consumers and providing a good service to the clients .
I enjoyed the satisfaction of assisting customers and solving problems
Learn new job skills and meet people
Sometimes hours are long and pay is not good to start out
Updated January 8, 2025
