An account support representative manages customers' accounts. They answer customer queries about the products and services, resolve problems, report critical issues, keep records of the communications, and provide technical support by guiding customers through basic troubleshooting and other processes. They typically communicate with customers through email or phone calls, and they may also play a role in the sales by promoting the organization's other products, services, or features.

Patience and attentiveness are some of the key traits to become a successful and efficient account support representative. As they mostly deal with customers, they need social and problem-solving skills. They should remain calm and take control of the situation even when clients express frustration.

Pursuing a career as an account support representative requires a high school diploma or a general degree. Prior work experience in customer support or related field gives a candidate an edge to land the job. On average, an account support representative earns about $17.83 an hour, which equates to an annual salary of $37,085.

What Does an Account Support Representative Do

There are certain skills that many account support representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, self-confidence and customer-service skills.

Learn more about what an Account Support Representative does

How To Become an Account Support Representative

If you're interested in becoming an account support representative, one of the first things to consider is how much education you need. We've determined that 62.2% of account support representatives have a bachelor's degree. In terms of higher education levels, we found that 4.4% of account support representatives have master's degrees. Even though most account support representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become an Account Support Representative
Top Account Support Representative Jobs Near You

Account Support Representative Career Paths

Average Salary for an Account Support Representative

Account Support Representatives in America make an average salary of $38,796 per year or $19 per hour. The top 10 percent makes over $59,000 per year, while the bottom 10 percent under $25,000 per year.
Average Account Support Representative Salary
$38,796 Yearly
$18.65 hourly
$25,000
10 %
$38,000
Median
$59,000
90 %

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Account Support Representative Education

Account Support Representative Majors

37.6 %

Account Support Representative Degrees

Bachelors

62.2 %

Associate

19.6 %

High School Diploma

7.4 %

Top Colleges for Account Support Representatives

1. SUNY College of Technology at Alfred

Alfred, NY • Private

In-State Tuition
$8,570
Enrollment
3,721

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. Baylor University

Waco, TX • Private

In-State Tuition
$45,542
Enrollment
14,159

7. Ball State University

Muncie, IN • Private

In-State Tuition
$9,896
Enrollment
15,529

8. University of Wisconsin - Madison

Madison, WI • Private

In-State Tuition
$10,555
Enrollment
30,360

9. SUNY College of Technology at Delhi

Delhi, NY • Private

In-State Tuition
$8,360
Enrollment
3,142

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For an Account Support Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.9% of account support representatives listed customer service on their resume, but soft skills such as physical stamina and self-confidence are important as well.

Choose From 10+ Customizable Account Support Representative Resume templates

Zippia allows you to choose from different easy-to-use Account Support Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Account Support Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Account Support Representative Demographics

Account Support Representative Gender Distribution

Female
Female
62%
Male
Male
38%

After extensive research and analysis, Zippia's data science team found that:

  • Among account support representatives, 61.8% of them are women, while 38.2% are men.

  • The most common race/ethnicity among account support representatives is White, which makes up 76.2% of all account support representatives.

  • The most common foreign language among account support representatives is Spanish at 65.0%.

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Best States For an Account Support Representative

Some places are better than others when it comes to starting a career as an account support representative. The best states for people in this position are New Jersey, Massachusetts, Connecticut, and Vermont. Account support representatives make the most in New Jersey with an average salary of $56,370. Whereas in Massachusetts and Connecticut, they would average $50,485 and $46,254, respectively. While account support representatives would only make an average of $46,205 in Vermont, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Jersey

Total Account Support Representative Jobs:
2,899
Highest 10% Earn:
$93,000
Location Quotient:
1.28

2. Nevada

Total Account Support Representative Jobs:
804
Highest 10% Earn:
$69,000
Location Quotient:
1.35

3. New Hampshire

Total Account Support Representative Jobs:
622
Highest 10% Earn:
$72,000
Location Quotient:
1.25
Full List Of Best States For Account Support Representatives

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Top Account Support Representative Employers

Most Common Employers For Account Support Representative

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1IBM$85,929$41.3121
2Dell$78,524$37.7520
3Lucent$67,211$32.319
4DUCK CREEK TECHNOLOGIES, INC.$64,779$31.146
5Ingram Micro$55,653$26.768
6Xerox$52,341$25.1682
7Hewlett Packard Enterprise$48,840$23.486
8Century Distribution Systems$47,466$22.829
9Ashland$46,969$22.5811
10AT&T$46,526$22.3752

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