How to hire an account support representative

How to hire an account support representative, step by step

Here's a step-by-step account support representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an account support representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new account support representative
• Step 8: Go through the hiring process checklist

What does an account support representative do?

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1. Identify your hiring needs

   First, determine the employments status of the account support representative you need to hire. Certain account support representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect account support representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of account support representative salaries for various roles:

   Type of Account Support Representative	Description	Hourly rate
   Account Support Representative	Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.	$12-28
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25
   Sales Representative Internship	In a sales representative internship, an intern's duties depend on the directives of a supervising staff or manager. Typically, they are responsible for gaining industry insights while performing clerical tasks such as preparing and processing documents, greeting visitors, disseminating and organizing files, and running errands as needed... Show more	$12-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Account Support
   • PowerPoint
   • Patient Accounts
   • Data Entry
   • Customer Support
   • CRM
   • Appeals
   • Sales Support
   • Account Management
   • Technical Support
   • ASR
   • Account Executives
   • Administrative Tasks

   Check all skills

   Responsibilities:

   • Manage accounts and create invoices via QuickBooks.
   • Provide commercial and industrial businesses with HVAC equipment and services.
   • Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
   • Refurbish return merchandise to resell-able condition.

   More account support representative duties

3. Make a budget

   Including a salary range in your account support representative job description is one of the best ways to attract top talent. An account support representative can vary based on:

   • Location. For example, account support representatives' average salary in oklahoma is 46% less than in new jersey.
   • Seniority. Entry-level account support representatives 58% less than senior-level account support representatives.
   • Certifications. An account support representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an account support representative's salary.

   Average account support representative salary

   $38,796yearly

   $18.65 hourly rate

   ---

   Entry-level account support representative salary

   $25,000 yearly salary

   Updated January 21, 2026

   Average account support representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$50,785	$24
   2	New Hampshire	$44,328	$21
   3	North Carolina	$43,168	$21
   4	California	$42,133	$20
   5	Wisconsin	$40,314	$19
   6	Minnesota	$40,231	$19
   7	Colorado	$40,171	$19
   8	New York	$39,916	$19
   9	Ohio	$39,291	$19
   10	Arizona	$39,097	$19
   11	Texas	$38,575	$19
   12	Virginia	$38,017	$18
   13	Kansas	$36,239	$17
   14	Pennsylvania	$34,823	$17
   15	Alabama	$33,483	$16
   16	Missouri	$32,707	$16

   Average account support representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Amphenol	$89,071	$42.82	1
   2	DUCK CREEK TECHNOLOGIES, INC.	$64,779	$31.14
   3	Hays Companies	$62,440	$30.02
   4	POET	$52,926	$25.45	1
   5	Kaplan Early Learning	$51,411	$24.72
   6	Four Star Greenhouse Inc	$48,449	$23.29
   7	Clean Harbors	$47,534	$22.85	82
   8	Advantage Media Group	$47,498	$22.84
   9	University Health	$41,572	$19.99
   10	Catholic Medical Center	$41,002	$19.71
   11	Cleveland Clinic	$40,867	$19.65	10
   12	Robert Half	$40,106	$19.28	97
   13	Randstad North America, Inc.	$39,807	$19.14	26
   14	CTG	$38,758	$18.63	6
   15	Hamilton-Ryker	$36,593	$17.59
   16	Comcast	$36,228	$17.42	148
   17	WorldStrides	$35,565	$17.10	2
   18	Rocky Boots	$35,224	$16.93	6

4. Writing an account support representative job description

   A good account support representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an account support representative job description:

   Account support representative job description example

   Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
   
   Responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolution for managed services such as managed broadband, managed Wi-Fi, managed router and security delivered over BCI and/or MetroE. Verifies network outages and escalate to appropriate fix agents to ensure timely resolution (Tier 2, field operations etc.) with a primary emphasis on a quality first call resolution. Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time. Works with moderate
   supervision/guidance.
   Is accountable for individual results and impact on team.
   
   Job Description
   Core Responsibilities
   Subject matter expert in an area such as Wi-Fi, Router, Voice etc.Proficient in supporting all Managed Services offerings seeking minimal assistance troubleshooting issues.Has acquired sufficient specialized knowledge to support high profile customers.Capable of demonstrating processes and procedures to newly hired Techs 1 and 2 during shadowing.Able to make presentations in area of subject matter expertise to individuals or small groups.Ability to provide intermediate backup for installation team.Handle inbound customer repair request via phone, portal, email and network monitoring tools.Manage ticket queues.Interface with incumbent local exchange carriers, field service technicians and other internal partners as needed to resolve customer troubles.Provide all customer communications including status updates and inbound automatic call distributor (ACD) calls.Properly document all interactions within ticketing systems.Utilize tools and resources to troubleshoot and repair managed services customer problems.Assist with identification of chronic customer access issues.Achieve standards for consistent performance (scorecards).Identify and report deficiencies and best practices to management.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.
   
   Employees at all levels are expected to:
   
   Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
   
   Disclaimer:
   
   This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
   
   Comcast is an EOE/Veterans/Disabled/LGBT employer.
   
   Compensation
   Pay Range: $25.43-38
   
   Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
   
   Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
   
   Education
   Associate's Degree
   
   While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
   
   Certifications (if applicable)
   
   Relative Work Experience
   5-7 Years
   
   Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

   Copy this example

   

5. Post your job

   To find account support representatives for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any account support representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level account support representatives with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your account support representative job on Zippia to find and recruit account support representative candidates who meet your exact specifications.
   • Use field-specific websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit account support representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new account support representative

   Once you have selected a candidate for the account support representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new account support representative. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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