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Top 50 Account Support Representative Skills

Below we've compiled a list of the most important skills for an Account Support Representative. We ranked the top skills based on the percentage of Account Support Representative resumes they appeared on. For example, 18.5% of Account Support Representative resumes contained Customer Service as a skill. Let's find out what skills an Account Support Representative actually needs in order to be successful in the workplace.

These are the most important skills for an Account Support Representative:

1. Customer Service

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high Demand
Here's how Customer Service is used in Account Support Representative jobs:
  • Traveled as necessary to maintain positive agent relationships and to provide customer service.
  • Provided excellent customer service for National retail and Hospitality accounts.
  • Presented with the customer service/retention award by Regional Manager.
  • Established customer service strategy o Handled end user concerns
  • Provide the best customer service and tour product possible & assist the Account Managers in all aspects of account correspondence.
  • Developed functional requirements and user acceptance testing plans for GM's customer service requests and performed testing with the customer.
  • Provided first class customer service through order management, resolving issues, and researching solutions to meet client requirements.
  • Provide prestigious customer service skills to a high volume of calls ranging from 50-70 call daily.
  • Directed customer service response to 10+ daily user inquires on programs and products offered.
  • Used previously learned customer service skills to hold an above average call quality.
  • Traveled to business locations to set up large accounts and provided customer service.
  • Provided excellent customer service for checking, savings, and retirement accounts.
  • Provided customer service and account support to large business companies nationwide.
  • Trained on Excel, Word and Customer Service.
  • Resolved escalated customer service related issues.
  • Trained others, improved processes, developed work instructions and mentored the customer service staff.
  • Average shipment size 250+ rolls of fabric Skills Used AS400 System Multi tasking Customer Service
  • Intereacted with Sales Reps to ensure prompt & quality customer service.
  • Performed as Branch Auditor for Dealer Wholesale Floorplan Accounts Trained new Customer Service Representatives in Collection Department
  • Team member of Malcolm Baldridge Quality Award Winning Customer Service / Support Team.

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1 Customer Service Jobs

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2. Technical Support

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high Demand
Here's how Technical Support is used in Account Support Representative jobs:
  • Answered, evaluated and reconciled client telephone service issues/complaints and provided prompt and effective technical support.
  • Performed technical support whenever possible.
  • Provide Advanced Technical Support for Fortune 500 Customers networks such as Metro-E, PRI, and switch MDU/MTU.
  • Partner with sales team and technical support on more than 12 large-scale moves in 2014.
  • Provided day-to-day customer support, technical support, planning and optimization for the account.
  • Created and provided training, technical support, invoice reports and auditing of usage.
  • Provided technical support for Menu Publishing IBM Directory on Disk software package.
  • Escalated tickets to local IT Department and Technical Support Services team.
  • Provided technical support for website and device problems and developer changes.
  • Provide technical support for sales staff, branches and customers.
  • Provided technical support for laptop computers, peripherals and software.
  • Provide technical support for major ISP.
  • Received Certification in 1st-level technical support on multifunction copiers.
  • Managed communication and coordination of customer team with internal Comdisco teams such as Operations, Sales, Product and Technical Support.
  • Handled any issue with filing such as technical support, informing of mandated requirements and general account setup.
  • Provided technical support using Lightbridge, CBIS, and AXYS applications.
  • Reset user passwords, email technical support and helpdesk assistance.
  • Provide pre-sales and post technical support to End Users.
  • Handled all pre-sales technical support for Northeastern regional sales.
  • Provide first level technical support for Accuguardian.

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3. New Accounts

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high Demand
Here's how New Accounts is used in Account Support Representative jobs:
  • Provide direct customer and account team support of assigned accounts through proper installation of new accounts and maintenance of existing accounts.
  • Train any new accounts or new users at existing accounts how to use and be successful with the system.
  • Establish work procedures or schedules for new accounts Provide services to customers, such as order placement or account information.
  • Processed new account orders for sales representatives and ran credit checks for new accounts using Experian.

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4. Account Support

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high Demand
Here's how Account Support is used in Account Support Representative jobs:
  • Account Support Representative Handled drop shipment warranties on computers and peripherals.
  • Started off in the shipping and receiving department, then mail room, before moving to the account support position.
  • Trained new corporate account managers and corporate account support representatives on all aspects of the system.
  • Account Support Representative provides an integral part on the business service area according to customer needs.
  • Supervised and supported a team of 15 Account Support Representatives each supporting team of 10.
  • Provided Account support coverage on site for 8 Customer locations performing a variety of duties.
  • Assisted a team of Account Support Reps with process and procedure questions.
  • Promoted from Support Representative within 6 months to Account Support Representative.
  • Account support owner for entire order process from placement through acceptance.
  • Provided account support by answering incoming calls and taking overflow calls.
  • Account Support Representative responsible for creating sales leads for Account Executives.
  • Assist manager and Account Support Scheduler in approving vacation requests.
  • Promoted from Service Engineer to Account Support Representative.
  • Sign up new Sales/Technicians Representatives Assist with billing/tax forms/account support
  • Account Support Representative for national computer reseller.
  • Account Support Representative supporting a National Account Manager generating $1 million dollars of sales per month.
  • Account Support I, responsible for auditing loans paid in a timely manner.
  • Account Support Representiave for 20 + accounts and 20 + associates - from Huntsville, AL to Nashville, TN.
  • Collaborated with cross-functions teams to ensure a seamless transition of the Baggallini account support team to the corporate office.
  • promoted from Account Support Representative) - 7/1991 to 10/1997 Major account acquisition, maintenance and retention.

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11 Account Support Jobs

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5. Financial Statements

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high Demand
Here's how Financial Statements is used in Account Support Representative jobs:
  • Prepared monthly journal entries, financial statements, payrolls and related payroll tax returns.
  • Research by line items of branches and analyze their financial statements.

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6. Data Entry

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high Demand
Here's how Data Entry is used in Account Support Representative jobs:
  • Performed data entry skills with current/archived customer files.
  • Perform data entry duties in mainframe to check for claims batch errors and run premium batches for insurance company.
  • Supervised Data Entry Rep's input of merchant data and transfer of data from bank to bank.
  • Provided training to data entry in New Jersey for the State of Georgia account.
  • Prioritized data entry daily to ensure customers' needs were met.
  • Performed office duties such as data entry and word processing.
  • Assisted with company data entry.

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7. Customer Accounts

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high Demand
Here's how Customer Accounts is used in Account Support Representative jobs:
  • Traveled to selected customer accounts to promote customer satisfaction.
  • Collected payment information and posted to customer accounts.
  • Processed sales orders and proactively handled customer accounts.
  • Recognized for excellent reconciliation of customer accounts.
  • Resolved discrepancies on customer accounts.
  • Maintained and monitored customer accounts.
  • Assumed full ownership of customer accounts, including order processing, accounts receivable reconciliation, and issue resolution using SAP.
  • Resolve issues on customer accounts, pricing disputes, and items received, company fees, and finance charges.
  • Review and audit sales orders for various customer accounts and resolve client invoice, inquires and discrepancies.
  • Work daily on correspondences with clients and customers; maintain customer accounts through reconciliations and refunding customers.
  • Provide expertise for all Xerox equipment at customer accounts.
  • Audited customer accounts for insurance and patient refunds.

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8. Phone Calls

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high Demand
Here's how Phone Calls is used in Account Support Representative jobs:
  • Performed Quality Assurance by reviewing phone calls and determining if standard operating procedures were followed.
  • Handled sensitive information by confidential telephone calls and/or business letters.
  • Serviced the customer through phone calls and e-mail.
  • Analyze health insurance benefits and verify insurance eligibility Receive telephone calls and provide relevant information.
  • Multi-tasked while taking phone calls using multiple windows to complete clinic account requests.

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9. Billing Questions

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high Demand
Here's how Billing Questions is used in Account Support Representative jobs:
  • Answer billing questions, process payments, restore service's cancel and pause.
  • Handle customer inquiries, complaints, billing questions and requests for new services.
  • Answered 800 line calls in regards to orders and billing questions.

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10. Xerox

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high Demand
Here's how Xerox is used in Account Support Representative jobs:
  • Worked within various Xerox facilities management account sites in Connecticut and Massachusetts providing back up for associates.
  • Use advanced resolution procedures while analyzing and troubling-shooting complex technical problems regarding Xerox printers and copiers.
  • Perform preventative maintenance and software upgrades to Xerox copiers and production machinery.
  • Performed networking, operating and repairing Xerox equipment.
  • Operated Xerox copying and finishing/binder equipment.
  • Selected for Xerox Management Awareness Program.
  • Supported Xerox's facilities management accounts.
  • Processed and completed print jobs utilizing all types of Xerox printers for business meetings, presentations and training manuals.
  • Assisted in the implementation of Xerox proprietary account management software and other Lean Six Sigma processes.
  • Learned DocuCare to perform routine maintenance on Xerox DocuColor 40 Color Copier/Printer and Xerox 1090 photocopier.
  • Assisted clients with leveraging a full range of Xerox equipment to its full potential.
  • Managed various Xerox accounts and responded to requests for coverage and technical support.
  • Enter in Incoming and Outgoing Mail in XSM (Xerox Service Manager).
  • Assist in Stocking Inventory Room and ordering supplies for all Xerox Products.
  • Update Daily Mail into XSM (Xerox Service Manager).
  • Traveled to XBS accounts to replace absent Xerox personnel.
  • Provide support for Xerox managed services accounts.
  • Served numerous Xerox accounts throughout the Twin Cities area Operated both color and black and white digital printing equipment.
  • Handled backfill at Xerox Business Services locations in Southeast Michigan.

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11. Sales Representatives

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high Demand
Here's how Sales Representatives is used in Account Support Representative jobs:
  • Prioritize and effectively complete daily tasks requested by multiple sales representatives and clients.
  • Increased accountability of sales representatives by communicating issues and suggesting solutions.
  • Assisted sales representatives in creating and implementing sales promotions.
  • Assisted the sales representatives and customers with any questions or concerns with their log- ins via email or phone.
  • Order Management/Implementation included tracking orders (end to end) and gave status to customers and sales representatives.
  • Coordinate with sales representatives to create and implement action plans to address service issues related to assigned accounts.
  • Sole dependent within department on notarizing legal documents with the summer sales representatives and their direct managers.
  • Performed orientations on Set-up Department procedures to sales representatives and visiting clients and new employees.
  • Provided support to 3,000+ summer sales representatives and technicians by supplying them with preseason materials.
  • Serve as in important source on customer and product information for Outside Sales Representatives.
  • Provide sales representatives and technicians with the supplies needed to sell and install accounts.
  • Provided leads to sales representatives to assist them in growing existing accounts.
  • Trained sales representatives and peers on systems and processes.
  • Assist sales representatives through phone calls and emails.
  • Schedule appointments with clients for sales representatives.
  • Supported 1000 Account Sales Representatives.
  • Provide support to all North American Caterpillar Dealers and Sales Representatives for Commercial Account Responsible for qualifying all special program request.
  • Supported interdivisional cooperation and interaction by coordinating operational business communication among customers, Ashland warehouses, and field sales representatives.

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12. Sales Support

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high Demand
Here's how Sales Support is used in Account Support Representative jobs:
  • Account Support Representative / Secure Document Destruction Processing Coordinator Proactively contacted customers and provided key inside sales support.
  • Supervised a sales support staff of four employees and provided support to a sales team of 10 Account Executives.
  • Provide sales support and customer service for $50 + billion regional bank client account.
  • Assisted in sales support by creating marketing tools and presentations to present to customers.
  • Provide sales support to a Sales Representative with two major national accounts.
  • Provided sales support to local and national accounts e.g.
  • Participate in the sales support process by providing presentations, presentation materials (facility specs, recovery support statistics, etc.

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13. Client Relationships

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high Demand
Here's how Client Relationships is used in Account Support Representative jobs:
  • Identified and implemented cutting-edge technology solutions to improve client relationships.
  • Develop and reinforce client relationships via promotion of company initiatives.
  • Develop and maintain existing client relationships.
  • Facilitate the development and retention of strong client relationships by becoming a trusted point of contact for our clients.

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14. Internal Departments

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high Demand
Here's how Internal Departments is used in Account Support Representative jobs:
  • Designed implementation and coordination with internal departments, external customer and vendor contacts.
  • Maintained effective working relationships with customers, sales personnel and internal departments.
  • Communicate with customers, management, internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals.
  • Provide support to different internal departments (Sales, Finance, Care).

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15. Order Entry

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average Demand
Here's how Order Entry is used in Account Support Representative jobs:
  • Coordinated major account to assure order entry, shipping and processing that produced $7.6 million in revenue.
  • Dedicated order entry for assigned account team with a base of $25K.
  • Managed the ongoing B2B data flow paths in online order entry system.
  • Prepare weekly team stat report and order entry metrics for management.
  • Trained staff in order entry and warranty procedures during outsourcing.
  • Maintained order entry instructions for my account set.
  • Trained new hire sales reps in order entry.
  • Account Support, order entry and follow-up.
  • Order Entry on PO's received via phone and EDI into SAP.
  • Processed Orders in a in fast-paced 10-key Order Entry environment.
  • Oversee daily lockbox operations and order entry.
  • Complete Customer Service * Material and Production planning * Order entry, Process P.O., Customer set up.

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16. Account Management

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average Demand
Here's how Account Management is used in Account Support Representative jobs:
  • Utilized strong sales negotiation, account management and communications with assigned accounts.
  • Provided account management planning and support, contract support, sales forecasting and planning for IBM customers in southwest Ohio sales branch
  • Work directly with account management coordinating and completing bid proposals for companies with more than 100 employees.
  • Meet with Director, Account Management on progress and challenges
  • Respond to all requests from Library Sales partner and customers related to account management and provide timely deliverables.
  • Account Management/Client Relationship Managed a marketing assembly and distribution program for Radisson and Country Inns & Suites Hotels.

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17. Customer Relations

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average Demand
Here's how Customer Relations is used in Account Support Representative jobs:
  • Managed customer relations, service and provided follow-up for several accounts in call center.
  • Maintained and built strong customer relationships during and after the sale.

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18. Conference Calls

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average Demand
Here's how Conference Calls is used in Account Support Representative jobs:
  • Participated in Conference calls with Sales Representatives/Customers
  • Facilitated technical conference calls and all communications of a technical nature for testing and declared disasters.
  • Participate in weekly conference calls with customers to ensure customer satisfaction.
  • Conducted customer meetings in person, via web and conference calls in order to build and enhance customer relationships.
  • Coordinated conference calls with clients and other departments on problem solving and new developments.
  • Represent South-East Region on national system-related, policy and sales conference calls.
  • Reviewed test plan documents and facilitated pretest conference calls and workshops.
  • Organized and scheduled meetings, conference calls, and related logistics.

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19. Product Knowledge

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average Demand
Here's how Product Knowledge is used in Account Support Representative jobs:
  • Communicated with credibility and ease through detailed product knowledge.
  • Assisted in answering support calls gaining product knowledge before filling and developing a new position titled National Account Manager.
  • Use product knowledge to assist customers with any technical questions they may have.
  • Utilized strong product knowledge to support and advise customers in product selection
  • Provided print and promotional product knowledge to clients for marketing needs.

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20. Order Processing

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average Demand
Here's how Order Processing is used in Account Support Representative jobs:
  • Used AS400 daily for order processing, order tracking, and back end order dropping for major retail accounts.
  • Utilized order processing software to manage daily order request from book of business.
  • Improved order processing time by 84%.
  • Conduct inbound sales call from established customers, in regards to assisting with order processing, tracking, sourcing and reporting.

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21. Customer Base

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average Demand
Here's how Customer Base is used in Account Support Representative jobs:
  • Maintain personal customer service relationships with large customer base including global accounts.
  • Mastered conflict resolution and maintained a well satisfied customer base.
  • Help develop relationships throughout customer base to prove reliability and knowledge in order to gain loyalty and future business.
  • Satisfied customer base which included Staples, Office Max, Shoe Carnival and Office Depot as specific assigned accounts.
  • Enforce NPI's customer base in the USA adhere to our Minimum Advertising Policy (MAP).
  • Assisted sales teams in establishing, building and maintaining relationships with customer base.
  • Managed and maintained existing customer base, many of which for CDA contracted.
  • Communicated with customer base to ensure satisfaction and retain branch revenue.
  • Supported entire branch customer base, emphasizing major accounts.
  • Provide order status for customer base.
  • Represented customer base of 30 companies in a 3 state territory by providing approximately 3 onsite visits per week.

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22. CRM

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average Demand
Here's how CRM is used in Account Support Representative jobs:
  • Create, process, close sales orders in CRM and GP computer systems.
  • Gather and document information/feedback in CRM system.
  • Assisted account team with Oracle s GCM (Global CRM) migration from Sun CRM.

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23. Project Management

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Here's how Project Management is used in Account Support Representative jobs:
  • Propose business solutions and initiatives based on the established goals in a project management manner.
  • Provide hands-on project management in the logistics process of relocating data centers.
  • Coordinated project management and engineer deployment with product orders and delivery periods.
  • Project Management Coordinating and tracking responses to inquiries.
  • Order input, and some project management for Video Systems sold by Lucent Technologies.
  • Project management team member responsible for the development of the Baggallini Shop in Shop order process.

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24. Outbound Calls

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Here's how Outbound Calls is used in Account Support Representative jobs:
  • Promoted specific company services through initiating outbound calls to both physicians and manufacturers' representatives.
  • Make outbound calls and send customized emails that build relationships with customers.
  • Communicate with Customers on inbound and outbound calls
  • Take Inbound and outbound calls.

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25. Problem Resolution

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Here's how Problem Resolution is used in Account Support Representative jobs:
  • Interfaced with internal customers to negotiate critical dates and assist with problem resolution.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Performed account planning, quoting, issue management, problem resolution and led contract specialists.

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26. Special Projects

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Here's how Special Projects is used in Account Support Representative jobs:
  • Designed presentations and worked on special projects and teams in preparation for finalist presentations.
  • Assisted manager with special projects such as reserving lodging and car rentals for contract employees on a long-term project.
  • Completed special projects with other departments, which include Tax Compliance and Amendments.
  • Manage and oversee special projects as assigned by supervisor.
  • Supported special projects to meet customer needs.

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27. Purchase Orders

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average Demand
Here's how Purchase Orders is used in Account Support Representative jobs:
  • Partnered with Cisco s procurement services team for a smooth conversion of purchase requisitions into booked purchase orders via EDI.
  • Communicate with customers on a daily basis regarding purchase orders, invoices and tracking of their orders.
  • Get quotes from vendors, maintain blanket purchase orders, and expedite deliveries.
  • Received and processed purchase orders in a detailed and timely manner.
  • Process purchase orders in a timely and accurate manor.
  • Created and maintained spreadsheets for all purchase orders received.
  • Reviewed and processed purchase orders for the Federal Government.
  • Processed and Tracked Purchase Orders through SAP.
  • Prepared Purchase Orders lube buy backs.

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28. ASR

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Here's how ASR is used in Account Support Representative jobs:
  • Key Accomplishments: * Created an employee training manual used by all management teams providing job guidelines for the ASR position.
  • LEAD ASR roles: Manage all ASR's in the Atlanta, Raleigh and Charlotte markets.

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29. High Volume

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average Demand
Here's how High Volume is used in Account Support Representative jobs:
  • Managed over 50 high volume accounts with 6 Outside Sales Reps including BMW, Chrysler, and Ford.
  • Provided technical support and preventive maintenance services on various IBM automated, high volume data processing equipment.
  • Coordinated between Supply Chain and Customers involving a high volume of problem solving to meet deadlines.
  • Received a moderate to high volume of customers calls inbound on a daily basis.
  • Train associates on basic pc skills, advanced editing software, high volume copiers/printers, reception duties.

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30. Powerpoint

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low Demand

31. Oversaw

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low Demand

32. Insurance Companies

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low Demand
Here's how Insurance Companies is used in Account Support Representative jobs:
  • Coordinated with insurance companies to verify accuracy and timeliness of all claims.
  • Provided on-line access to financial services to Investment and Commercial Banks and Insurance companies.
  • Work directly with insurance companies to provide Injury Care to companies for workers compensation.
  • Keyed payments from patients as well as insurance companies.
  • Resolve coding and charge issues; correct and rebill claims from collection agencies to appropriate insurance companies.

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33. Management System

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low Demand
Here's how Management System is used in Account Support Representative jobs:
  • Managed, Installed, Setup, and Configured Laserfiche document management systems.

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34. Customer Orders

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low Demand
Here's how Customer Orders is used in Account Support Representative jobs:
  • Process customer orders, suggest related products or upgrade products to the customer for purchase.
  • Make sure customer orders are fulfilled and can be shipped in specified time frame.
  • Entered customer orders in SAP in a timely and accurate manner.
  • Receive, audit and enter customer orders using SAP.
  • Research and process customer orders.

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35. Hardware Issues

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low Demand
Here's how Hardware Issues is used in Account Support Representative jobs:
  • Install, upgrade and troubleshoot software/hardware issues, using Windows NT, on IBM systems.

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36. Monthly Basis

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low Demand
Here's how Monthly Basis is used in Account Support Representative jobs:
  • Assisted sales team in meeting/exceeding quota targets and goals on a monthly basis in a call Center environment.
  • Bank Reconciliation: the reconciliation of the bank balance with the checkbook balance on a monthly basis.
  • Processed and scheduled 2500+ referrals on a monthly basis.
  • Compiled data on a monthly basis for billing.

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2 Monthly Basis Jobs

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37. Customer Care

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low Demand
Here's how Customer Care is used in Account Support Representative jobs:
  • Provided a high level of customer care support in the Business Account Call Center for top corporate clients.
  • Researched and resolved billing issues through partnering with internal Business Customer Care groups and National Accounts Receivable/Payable groups.
  • Followed up with Customer Care and Account Executives employees on issues and resolutions.
  • Assisted customer care and sales with customer escalations when necessary.
  • Point of contact between sales, customer care and customers Providing support to sales on order management procedures.

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38. Customer Complaints

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low Demand
Here's how Customer Complaints is used in Account Support Representative jobs:
  • Contribute to client satisfaction by resolving customer complaints and following up on return authorizations and customer service issues promptly.
  • Resolved all customer complaints efficiently and effectively.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

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39. Customer Requirements

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Here's how Customer Requirements is used in Account Support Representative jobs:
  • Processed and coordinated software/field technician activity to meet customer requirements.
  • Work with plants, carriers, credit department and purchasing in order to meet customer requirements.
  • Provide customer inventory to sales to aid in the formulation of solutions for complex customer requirements.

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40. External Customers

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low Demand
Here's how External Customers is used in Account Support Representative jobs:
  • Interacted with executive, administrative and management personnel, external customers and vendors.
  • Processed expedites from internal and external customers.
  • Communicated with internal and external customers.
  • Worked with sales and external customers to process purchase orders in a timely and accurate manner.
  • Conduct training of internal and external customers.

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41. EDI

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low Demand
Here's how EDI is used in Account Support Representative jobs:
  • Determined the credit worthiness on private and public institutional accounts.
  • Reviewed credit and loan applications for loan availability.
  • Diagnose and troubleshoot issues with Fiber Dedicated Internet Circuits, High Speed Data connections and Enterprise Class communication services.
  • Provided dedicated support to all client associate positions as well as training for new employees when required.
  • Worked directly with production team to ensure that proper inventories were maintained for microfiche and media.
  • Exported oil to Latin America, invoice, credits, debits, maintaining financial packages.
  • Expedited positive cash flow and reduced financial loss by providing timely collection of accounts.
  • Create and edit complex documents to specifications using Word, Excel, Publisher
  • Manage resolution of credit issues and accounts receivables for assigned base.
  • Developed the Credit Card Orders process for SEWP and Spares accounts
  • Expedited customer proofs by working directly with art department.
  • Prepare financial reports, credits, and refunds.
  • Issue account credits and maintain profile updates.
  • Dedicated to resolving issues with lab orders.
  • Process all credits and debits transactions.
  • Solve disputes through the credit bureau.
  • Processed credit card and check payments.
  • Perform various sales activities including: cold calling, email campaigns, social media marketing, Salesforce, GoToMeeting, etc.
  • Developed an understanding of small and medium sized enterprises software needs and present insight.
  • Received Spot Light Recognitions * Respected among peers * Editor on the first PNC - CCS internal newsletter PRIOR EXPERIENCE

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1 EDI Jobs

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42. SLA

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low Demand
Here's how SLA is used in Account Support Representative jobs:
  • Communicate with account management team concerning SLA management and inventory control.
  • Managed and translated contract paperwork to ensure timely contract execution.
  • Increased focus on Service Management (to minimize mean time to repair and SLA / Service Level Agreement credits).
  • Developed new protocol for bulk order billing using Excel; slashed time requirement by more than 50%.
  • Provide translation services to other departments and assist in helping customers.
  • Adhered to and customized SLA's for high value clients.
  • Managed all expedites in order to meet customer's SLA.
  • Manage orders from receipt of Purchase Order to shipment of order to meet SLA agreements with customers.

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43. Monthly Reports

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low Demand
Here's how Monthly Reports is used in Account Support Representative jobs:
  • Created procedures for daily tasks, formulated weekly and monthly reports and trained new employees on policies.
  • Create and run daily, weekly, and monthly reports for intended use of upper management.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Provided weekly and monthly reports to Account Support Representative Manager Provided additional training to the Mid-Market Account Support Representatives.

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44. Monthly Billing

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low Demand
Here's how Monthly Billing is used in Account Support Representative jobs:
  • Worked directly with manager to perform data entry and research for monthly billing at large area account.
  • Process monthly billing for account team and responsible for monthly sales reporting and analysis.
  • Generated monthly billing and reports for shipping and receiving vendors.
  • Completed monthly billing and worked collection issues.
  • Managed monthly billing of eight national accounts.

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45. Expense Reports

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low Demand
Here's how Expense Reports is used in Account Support Representative jobs:
  • Audited/processed expense reports for payment.
  • Complete expense reports and other administrative tasks for managers, and directors
  • Processed payroll, expense reports and commissions for branch office personnel.
  • Answer questions regarding expense reports and time sheets.
  • Complete monthly meter reading expense reports.

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46. Business Partners

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low Demand
Here's how Business Partners is used in Account Support Representative jobs:
  • Project managed scheduling of business phone system installs for authorized business partners.
  • Establish working relationships with Business Partners and provide regular assistance via phone, email, site visits and mailings.

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47. Medical Records

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low Demand
Here's how Medical Records is used in Account Support Representative jobs:
  • Present medical records for workers compensation claims.
  • Request medical records, submit reconsiderations to plans per reminders set to self from other reps.

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48. Patient Accounts

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low Demand
Here's how Patient Accounts is used in Account Support Representative jobs:
  • Communicate directly with clients and patients regarding patient accounts concerns/errors.
  • Posted outpatient, inpatient accounts daily coordinated mail for next day delivery as well as various overnight claims.
  • Work Patient Collection Report, reviewing patient accounts to determine accounts to be sent to collection.
  • Learned an entirely new software system quickly and learned to patient accounts efficiently.
  • Post payment and adjustment to patient accounts when received.

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49. Operational Support

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low Demand

50. Issue Resolution

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low Demand
Here's how Issue Resolution is used in Account Support Representative jobs:
  • Performed customer service and issue resolution.
  • Follow issue resolution from beginning to end even if it's not my account.

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Account Support Representative Jobs

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20 Most Common Skills For An Account Support Representative

Customer Service

24.8%

Technical Support

9.0%

New Accounts

7.1%

Account Support

7.0%

Financial Statements

5.5%

Data Entry

5.0%

Customer Accounts

4.6%

Phone Calls

4.4%

Billing Questions

4.1%

Xerox

3.8%

Sales Representatives

3.4%

Sales Support

2.9%

Client Relationships

2.9%

Internal Departments

2.8%

Order Entry

2.8%

Account Management

2.7%

Customer Relations

2.0%

Conference Calls

1.7%

Product Knowledge

1.7%

Order Processing

1.7%
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Typical Skill-Sets Required For An Account Support Representative

Rank Skill
1 Customer Service 18.5%
2 Technical Support 6.7%
3 New Accounts 5.3%
4 Account Support 5.2%
5 Financial Statements 4.1%
6 Data Entry 3.7%
7 Customer Accounts 3.5%
8 Phone Calls 3.3%
9 Billing Questions 3.0%
10 Xerox 2.8%
11 Sales Representatives 2.6%
12 Sales Support 2.2%
13 Client Relationships 2.2%
14 Internal Departments 2.1%
15 Order Entry 2.1%
16 Account Management 2.0%
17 Customer Relations 1.5%
18 Conference Calls 1.3%
19 Product Knowledge 1.3%
20 Order Processing 1.3%
21 Customer Base 1.2%
22 CRM 1.2%
23 Project Management 1.2%
24 Outbound Calls 1.2%
25 Problem Resolution 1.0%
26 Special Projects 1.0%
27 Purchase Orders 1.0%
28 ASR 0.9%
29 High Volume 0.9%
30 Powerpoint 0.9%
31 Oversaw 0.9%
32 Insurance Companies 0.9%
33 Management System 0.9%
34 Customer Orders 0.9%
35 Hardware Issues 0.8%
36 Monthly Basis 0.8%
37 Customer Care 0.8%
38 Customer Complaints 0.7%
39 Customer Requirements 0.7%
40 External Customers 0.7%
41 EDI 0.7%
42 SLA 0.7%
43 Monthly Reports 0.7%
44 Monthly Billing 0.7%
45 Expense Reports 0.7%
46 Business Partners 0.7%
47 Medical Records 0.7%
48 Patient Accounts 0.6%
49 Operational Support 0.6%
50 Issue Resolution 0.6%
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72,762 Account Support Representative Jobs

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