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What does an account support representative do?

Updated January 8, 2025
7 min read

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

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Account support representative responsibilities

Here are examples of responsibilities from real account support representative resumes:

  • Manage accounts and create invoices via QuickBooks.
  • Provide commercial and industrial businesses with HVAC equipment and services.
  • Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
  • Refurbish return merchandise to resell-able condition.

Account support representative skills and personality traits

We calculated that 22% of Account Support Representatives are proficient in Customer Service, Account Support, and PowerPoint. They’re also known for soft skills such as Physical stamina, Self-confidence, and Customer-service skills.

We break down the percentage of Account Support Representatives that have these skills listed on their resume here:

  • Customer Service, 22%

    Contribute to client satisfaction by resolving customer complaints and following up on return authorizations and customer service issues promptly.

  • Account Support, 13%

    Account Support Representative / Secure Document Destruction Processing Coordinator Proactively contacted customers and provided key inside sales support.

  • PowerPoint, 6%

    Developed and updated marketing initiatives including social media outlets, website, and PowerPoint presentations for sales/communication efforts.

  • Patient Accounts, 6%

    Communicate directly with clients and patients regarding patient accounts concerns/errors.

  • Data Entry, 6%

    Perform data entry duties in mainframe to check for claims batch errors and run premium batches for insurance company.

  • Customer Support, 5%

    Use simple SQL statements to perform ticket requests, spec outlines and overall customer support.

Common skills that an account support representative uses to do their job include "customer service," "account support," and "powerpoint." You can find details on the most important account support representative responsibilities below.

Physical stamina. To carry out their duties, the most important skill for an account support representative to have is physical stamina. Their role and responsibilities require that "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." Account support representatives often use physical stamina in their day-to-day job, as shown by this real resume: "conduct physical inventory counts, prepare deposit, analyze daily sales transaction reports. "

Self-confidence. Another soft skill that's essential for fulfilling account support representative duties is self-confidence. The role rewards competence in this skill because "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations." According to an account support representative resume, here's how account support representatives can utilize self-confidence in their job responsibilities: "maintain confidentiality of patient account status and financial information . "

Customer-service skills. This is an important skill for account support representatives to perform their duties. For an example of how account support representative responsibilities depend on this skill, consider that "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an account support representative: "provided post-sales, on-site customer support ensuring customer satisfaction and re-orders. ".

Interpersonal skills. For certain account support representative responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of an account support representative rely on this skill, as "wholesale and manufacturing sales representatives must be able to work well with many types of people." For example, this snippet was taken directly from a resume about how this skill applies to what account support representatives do: "developed excellent interpersonal, analytical, organizational to resolve customer complaints. "

See the full list of account support representative skills

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Compare different account support representatives

Account support representative vs. Support

A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.

We looked at the average account support representative salary and compared it with the wages of a support. Generally speaking, supports are paid $2,569 lower than account support representatives per year.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both account support representative and support positions are skilled in customer service, powerpoint, and data entry.

There are some key differences in the responsibilities of each position. For example, account support representative responsibilities require skills like "account support," "patient accounts," "customer support," and "crm." Meanwhile a typical support has skills in areas such as "cash management," "hr," "inventory control," and "ladders." This difference in skills reveals the differences in what each career does.

Supports earn the highest salaries when working in the professional industry, with an average yearly salary of $50,563. On the other hand, account support representatives are paid more in the finance industry with an average salary of $57,140.On average, supports reach similar levels of education than account support representatives. Supports are 1.3% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

Account support representative vs. Sales representative internship

In a sales representative internship, an intern's duties depend on the directives of a supervising staff or manager. Typically, they are responsible for gaining industry insights while performing clerical tasks such as preparing and processing documents, greeting visitors, disseminating and organizing files, and running errands as needed. They may also participate in communicating with clients through calls and appointments to offer products and services, ensuring client satisfaction. Furthermore, as an intern, it is essential to familiarize and abide by the company's policies and regulations, including its vision and mission.

Sales representative internship positions earn lower pay than account support representative roles. They earn a $4,240 lower salary than account support representatives per year.Only some things about these jobs are the same. Take their skills, for example. Account support representatives and sales representative interns both require similar skills like "customer service," "powerpoint," and "administrative tasks" to carry out their responsibilities.

Each career also uses different skills, according to real account support representative resumes. While account support representative responsibilities can utilize skills like "account support," "patient accounts," "data entry," and "customer support," sales representative interns use skills like "kids," "sales presentations," "sales process," and "salesforce."

Sales representative interns earn similar levels of education than account support representatives in general. They're 1.1% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

Account support representative vs. Customer relations representative

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

On average, customer relations representatives earn lower salaries than account support representatives, with a $164 difference per year.account support representatives and customer relations representatives both have job responsibilities that require similar skill sets. These similarities include skills such as "customer service," "powerpoint," and "data entry," but they differ when it comes to other required skills.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from account support representative resumes include skills like "account support," "patient accounts," "crm," and "appeals," whereas a customer relations representative is more likely to list skills in "team-oriented environment," "propane," "customer retention," and "schedule appointments. "

Customer relations representatives earn the highest salary when working in the finance industry, where they receive an average salary of $42,057. Comparatively, account support representatives have the highest earning potential in the finance industry, with an average salary of $57,140.customer relations representatives typically earn similar educational levels compared to account support representatives. Specifically, they're 0.4% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Account support representative vs. Field representative

The primary role of field marketing representatives is to drive brand awareness through face-to-face customer interaction. They are the liaisons between sellers and buyers, providing vital information on products and services. To drive sales, they typically promote human relations via communication and distribution of marketing collateral. They design, implement, and execute field marketing campaigns. Other responsibilities of a field marketing representative include negotiating with retailers, promoting business expansion opportunities to merchants and retailers, and attending relevant trade events.

Field representatives average a higher salary than the annual salary of account support representatives. The difference is about $4,525 per year.According to resumes from account support representatives and field representatives, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "powerpoint," and "product knowledge. "Each job also requires different skills to carry out their responsibilities. An account support representative uses "account support," "patient accounts," "data entry," and "customer support." Field representatives are more likely to have duties that require skills in "pet," "patients," "data collection," and "field testing. "The government industry tends to pay the highest salaries for field representatives, with average annual pay of $63,199. Comparatively, the highest account support representative annual salary comes from the finance industry.field representatives reach similar levels of education compared to account support representatives, in general. The difference is that they're 2.6% more likely to earn a Master's Degree, and 0.5% more likely to graduate with a Doctoral Degree.

Types of account support representative

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.