Accounting bookkeeper vs customer service and billing

The differences between accounting bookkeepers and customer service and billings can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an accounting bookkeeper, becoming a customer service and billing takes usually requires 6-12 months. Additionally, an accounting bookkeeper has an average salary of $51,406, which is higher than the $32,444 average annual salary of a customer service and billing.

The top three skills for an accounting bookkeeper include data entry, reconciliations and payroll taxes. The most important skills for a customer service and billing are strong customer service, patients, and data entry.

Accounting bookkeeper vs customer service and billing overview

	Accounting Bookkeeper	Customer Service And Billing
Yearly salary	$51,406	$32,444
Hourly rate	$24.71	$15.60
Growth rate	-5%	-4%
Number of jobs	40,579	205,689
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Associate Degree, 27%
Average age	51	40
Years of experience	6	12

What does an accounting bookkeeper do?

An Accounting Bookkeeper supervises the financial data and compliance of a company. Accounting Bookkeepers maintain accurate books on accounts receivable and payable, daily financial reconciliations and entries, and payroll. They are in charge of recording various transactions like income and outgoings and posting these transactions to different accounts.

What does a customer service and billing do?

A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.

Accounting bookkeeper vs customer service and billing salary

Accounting bookkeepers and customer service and billings have different pay scales, as shown below.

	Accounting Bookkeeper	Customer Service And Billing
Average salary	$51,406	$32,444
Salary range	Between $39,000 And $66,000	Between $25,000 And $40,000
Highest paying City	Vallejo, CA	Vancouver, WA
Highest paying state	Delaware	New Hampshire
Best paying company	GrowthForce	University of California, Berkeley
Best paying industry	Professional	Utilities

Differences between accounting bookkeeper and customer service and billing education

There are a few differences between an accounting bookkeeper and a customer service and billing in terms of educational background:

	Accounting Bookkeeper	Customer Service And Billing
Most common degree	Bachelor's Degree, 48%	Associate Degree, 27%
Most common major	Accounting	Business
Most common college	University of Pennsylvania	-

Accounting bookkeeper vs customer service and billing demographics

Here are the differences between accounting bookkeepers' and customer service and billings' demographics:

	Accounting Bookkeeper	Customer Service And Billing
Average age	51	40
Gender ratio	Male, 15.5% Female, 84.5%	Male, 22.0% Female, 78.0%
Race ratio	Black or African American, 6.9% Unknown, 4.0% Hispanic or Latino, 14.6% Asian, 6.6% White, 67.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between accounting bookkeeper and customer service and billing duties and responsibilities

Accounting bookkeeper example responsibilities.

Process bi-weekly payroll through ADP on-line system; manage distribution of live checks.
Manage revenue ledger including other subsidiary ledgers and responsible for the reconciliation of various income accounts to ensure accuracy of postings.
General ledger entries for AR and AP, parts and sales of power equipment.
Prepare and print AP checks.
Report payroll to ADP system and reconcile payroll account.
Work with client's CPA firm for reporting and tax preparation.

Customer service and billing example responsibilities.

Manage daily payroll preparation and enter data into cumulative payroll system.
Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Help troubleshoot various operating systems and set up email accounts.
Verify eligibility through all payer sites and used the EMR system.
Listen in detail customers requests and troubleshoot any issues they are having.
Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.

Accounting bookkeeper vs customer service and billing skills

Common accounting bookkeeper skills

Data Entry, 8%
Reconciliations, 8%
Payroll Taxes, 8%
Journal Entries, 7%
Vendor Invoices, 5%
General Ledger Accounts, 5%

Common customer service and billing skills

Strong Customer Service, 51%
Patients, 7%
Data Entry, 6%
Inbound Calls, 3%
Billing Issues, 2%
Credit Card Payments, 2%

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Accounting Bookkeeper
Accounting Bookkeeper vs Customer Service And Billing

Updated January 8, 2025

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