- Bachelor’s degree with 5+ years of experience in credit and collections OR 7+ years of experience in credit and collections
- Minimum 3 years of experience with managing or supervising a team within accounts receivable or credit and collections
- Must have working experience with ERP and CRM systems
- Experience with Vendor compliance portals and chargeback disputes preferred
- Must have advanced MS Excel, Word and Outlook skills
- Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse
Things You Will be Doing
- Provide leadership to the accounts receivable and credit function and manage the day-to-day operation by managing the design and implementation of accounts receivable and credit policy and procedure within the organization
- Oversee processing of weekly, semi-monthly and monthly billing and A/R receipts and cash applications
- Collaborate/meet with Customer Service leadership to ensure compliance on billing SOP's/ tracking of invoice disputes (volume/root cause/ improvement)
- Identify account delinquencies, and develop a collections strategy and escalation plan, and standardize a process for identifying high risk accounts prior to default
- Negotiate with clients in cases of non-payment, utilize available recourse such as credit holds, structure payment plans to resolve
- Partner with legal and third-party agencies to pursue bad debt and make settlement recommendations
- Communicate with finance leadership, sales, operations and client experience team on problem accounts and help develop expedient resolutions; enlist their support for resolution of disputes
- Manage all AR related analyses, reporting and audit requests
- Performs other duties as requested
Perks
- Staff purchase program – wear the brands you love!
- Staff benefits plan – chose the benefits that are right for you!
- Flexible and fun work environment – work hard and play hard!
- Internal opportunities – we believe in growing our own!
NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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