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Accounts receivable manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Thomas King
Accounts receivable manager example skills
Below we've compiled a list of the most critical accounts receivable manager skills. We ranked the top skills for accounts receivable managers based on the percentage of resumes they appeared on. For example, 13.6% of accounts receivable manager resumes contained customer service as a skill. Continue reading to find out what skills an accounts receivable manager needs to be successful in the workplace.

15 accounts receivable manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how accounts receivable managers use customer service:
  • Directed, supervised and trained accounting staff to ensure comprehensive understanding of company policies, productivity goals and customer service standards.
  • Established cross-functional partnerships with global supply chain, warehouse operations, customer service and sales groups to effectively resolve customer complaints.

2. Accounts Receivables

Here's how accounts receivable managers use accounts receivables:
  • Worked with Administrative Director to development and implement overall strategy, fiscal plans and departmental goals for management of accounts receivables.
  • Ensured accounts receivables targets are met by closely monitoring facility billing and collection activity on all accounts

3. Financial Reports

Here's how accounts receivable managers use financial reports:
  • Monitored general expenses to ensure accuracy, reducing need for transfers, and facilitating accurate monthly financial reports.
  • Prepare monthly & weekly management reports utilizing HFM-Hyperion, including both financial reports and written commentary regarding results.

4. Reconciliations

Here's how accounts receivable managers use reconciliations:
  • Managed all accounts receivable activities including billing, customer dispute resolution, cash application collections, write-offs and month-end reconciliations.
  • Prepared reports and interfaced with Controller and Vice President regarding outstanding collections, GL reconciliations, and outstanding balances

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how accounts receivable managers use payroll:
  • Led successful turnaround /stabilization of Payroll Department through relationship building, and assessment/realignment of staff.
  • Processed payroll biweekly; processed legal accounting forms for owner operators in Virginia office.

6. Customer Accounts

Here's how accounts receivable managers use customer accounts:
  • Facilitated/researched a weekly accounts receivable credit balance report and notified finance as well as sales credit balances reflecting on customer accounts.
  • Developed procedures for collecting outstanding client accounts for payment prior to reimbursing clients on outstanding collection customer accounts.

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7. Cash Application

Here's how accounts receivable managers use cash application:
  • Researched banking and cash application discrepancies and assisted my supervisor as needed with in-depth cash research/analysis and made correction where necessary.
  • Supervised daily accounts receivable activities, including cash application invoicing and credit memo processing, and performed monthly closing and account reconciliation

8. General Ledger Accounts

A general ledger account is a practice to keep a record of a company's total financial accounts. The accounts included in a general ledger lists the assets, liabilities, owners' equity, expenses, and income or revenue. It forms the basis of reporting a business's financial statements.

Here's how accounts receivable managers use general ledger accounts:
  • Reconciled general ledger accounts receivable on a monthly and annual basis with the controller and prepared any documentation for auditors.
  • Handle the responsibility of reviewing and analyzing general ledger accounts for interim and year-end closings.

9. Medicaid

Here's how accounts receivable managers use medicaid:
  • Review monthly revenue reports for Managed Care, Medicaid and Pharmacy reimbursement to ensure accurate reimbursement.
  • Fostered highly effective relations with state Medicaid agencies to resolve rejected billing data.

10. Process Improvement

Here's how accounts receivable managers use process improvement:
  • Addressed/resolved customer billing issues/inquires - including development/implementation of process improvements.
  • Developed process improvements that successfully increased productivity and efficiency within general accounting and continually provided recommendations for other areas where appropriate.

11. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how accounts receivable managers use medicare:
  • Credentialed new physicians and submitted credentialing changes for existing group and individual providers when necessary to Medicare and commercial payers.
  • Processed information for analysis, completed the Medicare Credit Balance Reports, and maintained monthly financial information.

12. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how accounts receivable managers use past due accounts:
  • Communicated with customers regularly via phone and email requesting payment on overdue accounts.
  • Communicated with Administration regarding overdue accounts and made collections calls when necessary.

13. Collection Procedures

A collection procedure is a standardized way for receivable managers to collect overdue payments from customers. Enacting the procedure requires strong managerial skills since key responsibilities include supervising the collecting staff and assigning tasks to the clerks. In order to complete a collection procedure, certain steps need to be followed like issuing the letter, keeping the record, settling payment arrangements, cash receipts processing, and resolving any conflicts that may arise. If the payment is still not settled after all of these steps, the staff can contact the customer directly and any communication they may have is recorded (like calls and emails). After all of this, if the payment is still not received, the team can take legal action.

Here's how accounts receivable managers use collection procedures:
  • Collect outstanding balances on patient accounts following account receivable collection procedures and appropriate laws and regulations.
  • Incorporated collection procedures that served all company customers, locally and globally.

14. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how accounts receivable managers use delinquent accounts:
  • Supervised collection of all outstanding receivables; reconciled problem accounts and recommended delinquent accounts for outside collection agency or charge off.
  • Reviewed delinquent accounts to determine the qualifications for establishing or avoiding a lawsuit based on billing disputes and other financial considerations.

15. Cash Receipts

Here's how accounts receivable managers use cash receipts:
  • Monitored cash receipts and application to evaluate the effectiveness of current cash applications procedures.
  • Collected outstanding invoices daily Deposited daily cash receipts Input monthly invoices.
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Thomas King

Department Chair, Director, Master of Accountancy Program, Professor, Accountancy, Case Western Reserve University

The ability to extract information from unfamiliar data sets and then explain conclusions reached in a clear, persuasive manner.
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List of accounts receivable manager skills to add to your resume

Accounts receivable manager skills

The most important skills for an accounts receivable manager resume and required skills for an accounts receivable manager to have include:

  • Customer Service
  • Accounts Receivables
  • Financial Reports
  • Reconciliations
  • Payroll
  • Customer Accounts
  • Cash Application
  • General Ledger Accounts
  • Medicaid
  • Process Improvement
  • Medicare
  • Past Due Accounts
  • Collection Procedures
  • Delinquent Accounts
  • Cash Receipts
  • Journal Entries
  • Direct Reports
  • Collection Efforts
  • Collection Process
  • Account Reconciliations
  • Credit Memos
  • Bank Deposits
  • DSO
  • Credit Limits
  • Collection Calls
  • SOX
  • ACH
  • Financial Statements
  • HR
  • Patient Accounts
  • Billing Issues
  • Billing System
  • Credit Card Payments
  • CPT
  • QuickBooks
  • Collection Agencies
  • Payment Terms
  • Bank Reconciliations
  • Receivable Functions
  • Payment Arrangements
  • Customer Payments
  • Customer Inquiries
  • Bank Accounts
  • Receivable Reports
  • Insurance Claims
  • Client Accounts
  • Outstanding Receivables
  • Bank Statements
  • A/P
  • Charge Backs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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