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Become An Accounts Receivable Specialist

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Working As An Accounts Receivable Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $39,000

    Average Salary

What Does An Accounts Receivable Specialist Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become An Accounts Receivable Specialist

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Accounts Receivable Specialist Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Account Technician 3.4 years
Collection Analyst 2.9 years
Account Specialist 2.7 years
Top Careers Before Accounts Receivable Specialist
Cashier 6.2%
Bookkeeper 4.0%
Accountant 2.8%
Internship 2.1%
Teller 2.1%
Top Careers After Accounts Receivable Specialist
Cashier 5.5%
Accountant 5.1%
Bookkeeper 4.2%

Do you work as an Accounts Receivable Specialist?

Accounts Receivable Specialist Demographics

Gender

Female

72.3%

Male

16.7%

Unknown

11.0%
Ethnicity

White

60.8%

Hispanic or Latino

17.2%

Black or African American

11.4%

Asian

7.2%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

63.1%

French

6.4%

Mandarin

4.0%

Portuguese

3.1%

Chinese

3.1%

Russian

3.1%

Cantonese

2.2%

Carrier

2.0%

German

1.9%

Italian

1.7%

Japanese

1.4%

Vietnamese

1.3%

Arabic

1.3%

Tagalog

1.1%

Hindi

1.0%

Korean

1.0%

Polish

0.8%

Armenian

0.6%

Urdu

0.5%

Albanian

0.5%
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Accounts Receivable Specialist Education

Schools

University of Phoenix

34.2%

Strayer University

10.4%

Kaplan University

6.2%

Ashford University

5.0%

Southern New Hampshire University

4.5%

Liberty University

3.7%

University of Houston

3.1%

American InterContinental University

3.0%

San Jose State University

2.9%

Northern Virginia Community College

2.9%

Miami Dade College

2.7%

University of Maryland - University College

2.7%

Houston Community College

2.6%

Baker College

2.6%

The Academy

2.6%

Davenport University

2.2%

Colorado Technical University

2.2%

Northeastern University

2.1%

Kennesaw State University

2.1%

Georgia State University

2.1%
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Majors

Business

30.9%

Accounting

28.6%

Health Care Administration

8.1%

Finance

4.2%

Psychology

2.8%

Management

2.7%

Medical Assisting Services

2.3%

Criminal Justice

2.3%

General Studies

2.2%

Nursing

1.8%

Communication

1.7%

Liberal Arts

1.6%

Marketing

1.6%

Education

1.6%

Computer Science

1.4%

Human Resources Management

1.4%

Legal Support Services

1.3%

Computer Information Systems

1.2%

Insurance

1.2%

English

1.1%
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Degrees

Bachelors

35.1%

Other

28.6%

Associate

17.9%

Masters

8.6%

Certificate

6.4%

Diploma

2.6%

License

0.4%

Doctorate

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$39,000
View Detailed Salary Report
$29,000
Min 10%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$52,000
Max 90%
Best Paying Company
Kroger
Highest Paying City
San Francisco, CA
Highest Paying State
Alaska
Avg Experience Level
3.2 years
How much does an Accounts Receivable Specialist make at top companies?
The national average salary for an Accounts Receivable Specialist in the United States is $39,806 per year or $19 per hour. Those in the bottom 10 percent make under $29,000 a year, and the top 10 percent make over $52,000.

Real Accounts Receivable Specialist Salaries

Job Title Company Location Start Date Salary
Accounts Receivable Specialist Ascom Network Testing Inc. Reston, VA Feb 07, 2011 $65,000
Accounts Receivable Specialist Daymon Worldwide, Inc. Stamford, CT Dec 01, 2009 $49,774 -
$52,062
Accounts Receivable Specialist/Accounting North Star Intellectual Property Law P.C. Washington, DC Sep 09, 2014 $48,800 -
$54,000
Accounts Receivable Specialist Brightcove Inc. Boston, MA Sep 12, 2014 $48,194
Accounts Receivable Specialist Feeney Brothers Excavation LLC Boston, MA Sep 15, 2016 $43,000 -
$53,000
Accounts Receivable Specialist Chemsolv, Inc. Roanoke, VA Jun 01, 2015 $41,870
Accounts Receivable Specialist Holy Infant Home Care Inc. Claremont, CA Oct 12, 2015 $40,477
Account Receivable Specialist Chemsolv, Inc. Roanoke, VA Oct 23, 2015 $40,310
Accounts Receivable Specialist Eagle Van Lines, Inc. Temple Hills, MD Sep 15, 2014 $40,000
Accounts Receivable Specialist ABC Legal Services Los Angeles, CA Jul 02, 2011 $39,000
Accounts Receivable Accountant Proxim Wireless Corporation Milpitas, CA Sep 06, 2013 $38,147 -
$45,000
Accounts Receivable Coordinator/Collector Modern Marketing Concepts, Inc. Louisville, KY Feb 09, 2016 $34,000
Account Receivable Specialist Natvan, Inc. Los Angeles, CA Oct 06, 2016 $33,696
Accounts Receivable Specialist Chemsolv, Inc. FL Jun 01, 2015 $33,446
Accounts Receivable Specialist Chemsolv, Inc. Roanoke, VA Jun 01, 2015 $33,446
Accounts Receivable Specialist Chemsolv, Inc. Roanoke, VA May 10, 2012 $33,446
Accounts Receivable Specialist Chemsolv, Inc. Roanoke, VA Sep 15, 2012 $33,446

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Top Skills for An Accounts Receivable Specialist

  1. Payment Arrangements
  2. Customer Service
  3. Insurance Companies
You can check out examples of real life uses of top skills on resumes here:
  • Provided optimum customer service, assisting patients with billing questions, intake information and payment arrangements, building excellent relations.
  • Work with sales administrators keeping promotional funds current and with customer service resolving shortages/damage claims.
  • Communicate by telephone and correspondence to insurance companies, patients and co-workers to collect information relative to hospital claims.
  • Organize a large volume of complex technical/administrative work in Accounting, specifically Accounts Receivables.
  • Generate monthly financial statements and reports detailing paid and unpaid invoices including other accounts receivable activity.

What is it like to work as an Accounts Receivable Specialist

5.0

Medical account receivables

September 10, 2019 on Zippia

What was your job title?

Accounts Receivable Specialist.. Show More

What do you like the most about working as Accounts Receivable Specialist?

Investigating claims of denials and getting claims pain in a timely manner.. Show More

What do you NOT like?

Nothing.. Show More

4.0

Lead Accounts Receivable Analyst

July 27, 2019 on Zippia

What was your job title?

Accounts Receivable Specialist.. Show More

What do you like the most about working as Accounts Receivable Specialist?

Resolving problems and the everyday challenge.. Show More

What do you NOT like?

Highly stressful, under-appreciated and other departments not recognizing the value of the AR department... Show More

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Top 10 Best States for Accounts Receivable Specialists

  1. Massachusetts
  2. Minnesota
  3. Rhode Island
  4. District of Columbia
  5. Connecticut
  6. Alaska
  7. Delaware
  8. New Jersey
  9. Tennessee
  10. New York
  • (944 jobs)
  • (814 jobs)
  • (107 jobs)
  • (190 jobs)
  • (314 jobs)
  • (43 jobs)
  • (80 jobs)
  • (706 jobs)
  • (597 jobs)
  • (1,447 jobs)

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