Accounts Payable
Accounts receivable specialist job in Saint Charles, MO
Job Description
Accounts Payable
Are you looking to be a vital asset to a winning team with a can-do attitude?
Due to our continued growth, we are looking for a self-driven individual interested in joining a fast-paced, hardworking home improvement company. Our company has been in business for over 40 years and we are looking for great people to contribute to the success of our organization while keeping our credo of customer first and 100% satisfaction levels. We strive to create a company culture that fosters employee growth and development while maintaining a high level of customer service.
Job Responsibilities:
Ensuring invoicing accuracy
Ensuring AP Coding accuracy
PO to Invoice matching
Weekly check reconciliation to subcontractor payments
Monthly accounts payable month end duties
Check matching and invoice filing
Overage analysis
Office supply management
Assisting with other duties as needed.
Required Skills
Effective communication with all levels of the organization
Listen and communicate with customers
Effectively communicate with vendors
Be proficient in text, email, and computer software knowledge
Great plains or other ERP/SAP system knowledge
Prior Accounts payable experience
Good organizational skills
We are looking for someone that is well organized, pleasant, and competent in most office functions. This position will be a traditional Accounts Payable position, with an opportunity to grow within the department and the company as a whole. This position provides a wide range of support to the production and installation teams, as well as other areas, and plays a crucial role in our efficient daily operations. The successful candidate will be motivated and self-driven to learn new concepts and by their contributions add value to the team. This person should demonstrate proficient grammar skills with a strong knowledge of Excel, Outlook, and data entry.
We offer competitive wages, and benefits packages, including paid time off, health insurance, dental vision, 401k, and company-paid life insurance, as well as the opportunity to grow as our organization, grows in the future.
Sr Accounts Payable Specialist
Accounts receivable specialist job in Saint Louis, MO
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to dive into the dynamic world of accounts payable, taking charge of crucial functions and ensuring smooth operations? As a Senior Accounts Payable Specialist at Spectrum, you will play a key role in managing check runs and will provide support to the Accounts Payable Manager in maintaining efficient daily operations within the department. In this role, you will support Spectrum's mission to keep millions of customers connected by upholding the company's financial operations.
How You'll Make an Impact
* Input accounts payable into the accounting system, process checks, generate check reports, and mail to vendors
* Research invoices, both paid and unpaid, including cleared check inquiries and voiding of checks
* Review automatic issue payment for correct coding, sufficient documentation including contracts, and correct authorization
* Perform accounts payable related special projects as needed
* Assist Associate Accounts Payable Specialists and Accounts Payable Specialists with questions
* Assist Accounts Payable Manager with the training of new employees
* Maintain records and files in accordance with established filing system
* Perform other duties as requested by Accounts Payable Manager
Working Conditions
* Office environment (four days in office/one day remote after 90 day training period)
Physical Requirements
* Ability to lift and carry loads of 20 lbs. or more in performance of job duties
What You'll Bring to Spectrum
Required Qualifications
Education
* College coursework in accounting or related field, or equivalent work experience
Experience
* 2+ years of Accounts Payable work experience
Skills
* Ability to read, write, speak and understand English
* Ability to work independently and to prioritize and organize effectively
* Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
* Ability to use personal computer and software applications (word processing, spreadsheet, etc.)
* Knowledge of basic accounting procedures
* Knowledge of SAP S/4; HANA and Ariba
#LI-LB1
FAP110 2025-62897 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Billing Coordinator (Legal) - St. Louis
Accounts receivable specialist job in Saint Louis, MO
Job DescriptionBilling Coordinator (3 Openings) - Denver, Kansas City, St. Louis (Clayton), or Dallas | Hybrid
Direct Counsel is representing an Am Law 100 firm seeking three Billing Coordinators to join its growing finance team. These positions are open in the firm's Denver, Kansas City, St. Louis (Clayton), and Dallas offices, offering a hybrid work schedule. The firm is expanding its department following internal restructuring and is seeking detail-oriented, high-performing professionals with strong legal billing experience in a large law firm environment.
Position Overview
The Billing Coordinator will be responsible for managing high-volume billing processes for a designated group of attorneys, handling approximately 700-1,000 prebills per billing cycle and supporting 25-30 billing attorneys. This role requires precision, professionalism, and a commitment to accuracy and timeliness in all aspects of the billing cycle.
Key Responsibilities
Prepare, edit, and finalize monthly prebills and invoices in compliance with client billing guidelines.
Coordinate with attorneys and administrative staff to ensure accurate time entry and prompt billing.
Submit electronic invoices through various e-billing platforms and monitor approvals.
Research and resolve billing discrepancies, ensuring adherence to firm and client requirements.
Collaborate with the finance team to streamline billing workflows and improve efficiency.
Maintain detailed billing records and produce periodic reports as needed.
Qualifications
Minimum 3 years of legal billing experience in a large law firm setting is required.
Experience supporting 25-30 attorneys and managing 700-1,000 prebills per billing cycle.
Proficiency with Elite 3E, Aderant, or similar legal billing software.
Strong attention to detail, organization, and accuracy in a fast-paced, deadline-driven environment.
Excellent communication and problem-solving skills.
Demonstrated longevity in previous roles - the firm values candidates seeking long-term career stability.
Compensation & Benefits
Salary Range: $60,000 - $90,000 (higher end for top performers).
Competitive benefits package including medical, dental, vision, life insurance, 401(k) with matching, paid time off, and hybrid work flexibility.
Accounts Payable Processor
Accounts receivable specialist job in Saint Louis, MO
About this Role Join our Accounts Payable team as a skilled finance specialist, where you'll play a key role in ensuring efficient, accurate, and timely processing of payments and vendor relations. This hybrid position offers flexibility to work both in-office and remotely, supporting First Bank's commitment to operational excellence and strong vendor partnerships.
In this Role You Will
* Ensure Accurate and Timely Vendor Payments: Process daily vendor invoices and payment batches using the COUPA accounts payable system, maintaining precision and meeting deadlines across multiple payment channels.
* Drive Audit-Ready Procurement Operations: Collaborate with the Vendor Management team to support clean audits and streamline procurement processes for compliance and efficiency.
* Optimize Real Estate Spend: Handle landlord rent and CAM payments, conducting spend analysis to identify cost-saving opportunities.
* Maintain Reliable Financial Records: Oversee accounts payable and expense reimbursement systems, ensuring records are complete, organized, and audit-ready.
* Deliver Actionable Financial Insights: Perform daily and monthly account reconciliations and generate reports that inform decision-making and promote organizational effectiveness.
* Resolve Vendor Inquiries Promptly: Monitor the Accounts Payable inbox, research and resolve vendor questions, and facilitate communication to maintain strong partnerships.
* Support Regulatory Compliance: Review 1099 reports for accuracy and compliance with regulatory standards.
* Enhance Operational Efficiency: Promote digital engagement with vendors, drive portal adoption, and increase e-invoicing rates.
* Facilitate Onboarding: Set up new employees in accounts payable and expense reimbursement systems, ensuring smooth transitions.
* Execute Special Projects: Complete ad hoc analyses, reports, and special projects as assigned to support department goals.
Qualifications, Competencies and Skills
* Proficient knowledge of accounts payable processing
* Associates degree in accounting or finance preferred
* Minimum of 2-3 years related accounts payable experience required
* Preferred software experience: Coupa, PeopleSoft AP, Chrome River, Visual Lease
* Proficiency in Excel
* Adaptable and dynamic in a progressive, changing environment
* Strong technical, analytical, and recordkeeping skills
* Creative thinker with a positive, proactive attitude
* Able to work independently and collaboratively within a team
* Excellent time management, organization, and communication skills
What You Need for this Position
* Associates degree (Assoc.) in accounting or finance preferred
* Minimum of 2-3 years related accounts payable processing required
* Understanding of general financial accounting preferred
* Knowledge of Coupa, PeopleSoft AP, Chrome River, Visual Lease strongly preferred
* Proficiency in Excel
Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.
Diversity
At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.
First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.
The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to, prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the range below. The range is driven by the geographic location of our estimated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay: Min - $21 / Avg - $26
Accounts Receivable & Deductions Specialist
Accounts receivable specialist job in Sauget, IL
About the Company
For over 60 years, Branding Iron Holdings (BIH) has been producing high quality beef and pork products while delivering customized solutions to the food service and retail trade industries. With an eye to the future, BIH has put a strong focus on building internal talent and on leveraging unique product lines and national distribution to drive continued growth. Guided by a strong set of core values (Respect, Integrity and Stewardship), reflecting a culture of servant leadership at every level, BIHs team works hard to foster a culture that embraces and builds meaningful, long-term relationships with both employees and its customer base.
Position Summary:
The Accounts Receivable & Deductions Specialist is responsible for day-to-day execution of customer billing, cash application, deduction resolution, customer credit approval, and credit monitoring within a manufacturing environment. This role supports the order-to-cash process by resolving shipment discrepancies, managing customer deductions, maintaining accurate customer accounts in the ERP system, and coordinating with Operations, Warehousing, Sales, and Customers to ensure timely and accurate payment.
Responsibilities:
Research and resolve over/short (OSD) claims related to shipment discrepancies, pricing differences, and customer deductions.
Work directly with warehouse and operations teams to investigate shortages, overages, and delivery issues.
Communicate with customers via portals and email to dispute claims and resolve payment discrepancies.
Request, review, and validate Proof of Delivery (POD) documentation from third-party logistics providers.
Issue credit memos for validated short payments and debit memos for deduction discrepancies versus ERP-calculated amounts.
Research and resolve invalid pricing deductions in coordination with Sales and Pricing teams.
Create, correct, and reissue invoices when billing errors are identified.
Process bill-only requests for product overages or previously unbilled shipments.
Follow up on EDI invoice errors and resend corrected invoices as required.
Enter and apply daily customer deposits accurately in the Aptean Ross accounting system.
Maintain daily Accounts Receivable tracking and update outstanding AR reports for Sales and Operations teams.
Monitor and approve customer credit status, place or release credit holds, and update customer records in the Ross ERP system.
Follow up with customers on past-due balances in accordance with company credit and collection policies.
Support customer setup and credit reference requests in coordination with the Credit team.
Requirements:
Minimum Qualifications
Experience in accounts receivable, billing, deductions, or credit within a preferred manufacturing or distribution environment.
Working knowledge of order-to-cash processes, including invoicing, cash application, deductions, and collections.
Experience using ERP systems (Aptean Ross preferred) and Microsoft Excel.
Strong attention to detail with the ability to manage multiple tasks and deadlines.
Effective communication skills and ability to work cross-functionally with Operations, Sales, and Finance.
Benefits Overview
Competitive base salary ($56,000-62,000 annually). Base salary is one component of a competitive compensation package for employees. Full benefits package, including medical/ vision/ dental/life insurance, 401(k) with company match, and paid time off. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the base salary offered. Roles are eligible for additional rewards including an annual incentive program based on individual and company performance. Branding Iron Holdings is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, sexual orientation, pregnancy, marital status, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.
Compensation details: 56000-62000 Yearly Salary
PI6a1c01ae7bbd-31181-39287016
Collections/Billing Clerk - Part-time
Accounts receivable specialist job in Union, MO
NATURE OF WORK
Under general supervision provides customer service and assistance to taxpayers in person and over the phones; collects and processes electronic, mailed in, and in person tax payments; documents all payments received.
ESSENTIAL FUNCTIONS:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides customer service in person. Collects current and delinquent taxes, to include merchant, personal property, levee, and real estate taxes; enters payments into computer system; prepares copies of receipts and unpaid bills; verifies taxpayers' current address and updates database as needed determines tax free eligibility and issues no tax cards as appropriate
Issues Merchant licenses and Auctioneer licenses.
Answers phones; responds to questions from taxpayers, loan and title companies, and other outside agencies; provides information about taxes to taxpayers
Opens and sorts mail; verifies sender addresses and processes payments received.
Balances cash drawers daily; runs credit reports; documents amount in each drawer and compares to receipts; prepares deposits slips.
Orders and maintains office supplies; schedules office equipment maintenance; creates purchase orders for vendors.
Files bankruptcy paperwork with the U.S. Courts; makes payments when funds are received; issues bankruptcy waivers
Responds to inquiries from staff, taxpayers, and other agencies.
Performs other duties as assigned.
WORKING ENVIRONMENT / PHYSICAL DEMANDS:
Work is performed in a standard office environment and involves sitting for extended periods of time, standing, walking, bending reaching, and lifting of objects up to 25 pounds.
EMPLOYMENT STANDARDS:
High School Diploma or GED equivalent; AND two (2) years of general accounting or bookkeeping experience.
Depending on area of assignment, a valid Driver's License, Notary Public License, and/or other specialized certifications may be required.
Must be bonded by the state of Missouri.
KNOWLEDGE AND SKILLS REQUIRED:
Knowledge of:
Missouri State statutes.
Modern office practices and procedures.
Accounting principles and practices.
Customer service and telephone etiquette and practices.
County and department policies and procedures.
Skills in:
Communicating clearly both verbally and in writing.
Maintaining accurate records and filing systems.
Establishing and maintaining effective working relationships.
Completing mathematical calculations.
Operating a computer including standard software, and some specialized software.
Utilizing standard office equipment.
Handling and documenting money with accuracy.
Auto-ApplyAccounts Receivable Specialist
Accounts receivable specialist job in Saint Peters, MO
Job Description
We are looking for an Accounts Receivable Specialist!
WE OFFER GREAT BENEFITS!
A trimester (four-month period) monetary incentive based on meeting standard operating margin and inventory turn goals while meeting delivery and quality commitments.
Weekly payroll
Start accruing vacation from day one! Accrued each pay period, you will receive 96 hours of vacation in your first year. That increases to over three weeks of vacation (136 hours) after three years.
Anniversary paid day off awarded each year.
Nine (9) paid holidays including the day after Thanksgiving, Christmas Eve, and New Year's Eve.
Complete benefits package including Health, Dental, Vision, and Voluntary Life.
Benefits Paid 100% by Seyer Industries: HealthiestYou (Teledoc services), Basic Life Insurance, Accidental Death and Dismemberment, Employer Assistance Program (EAP), Short-term disability, Long-term disability, and Parental Leave.
401(k) with employer match - Seyer Industries will match 100% of the first 3% of pay you contribute to the plan; plus 50% of next 2% contributed.
Working at Seyer Industries isn't like working at other manufacturing companies. Our commitment to employee engagement, collaborative spirit, emphasis on achieving results, dedication to continuous improvement, and high expectations offer a different culture. At Seyer Industries, our annual average turnover rate is mind-blowingly low at 6.37% (the industry average is 39.9%). And there is a good reason why our average tenure is 8.98 years - people that come to work at Seyer Industries end up staying.
ABOUT SEYER INDUSTRIES
Founded in 1957, Seyer Industries is a small business located in St. Peters, Missouri, specializing in high-complexity machined parts and assemblies for the aerospace and maritime industries. Seyer is a turnkey supplier with extensive capabilities, including CNC machining, design engineering, mechanical assembly, chemical processing, painting, kitting, welding, and NADCAP-certified penetrant and magnetic particle inspection. Our team is comprised of individuals proudly committed to the objectives of quality and productivity.
All job offers are contingent on the successful completion of a pre-employment drug test and background check.
JOB DUTIES:
Invoice Processing: Generate and distribute customer invoices accurately and on time using the company's ERP system.
Payment Tracking: Monitor and record incoming payments, ensuring timely and accurate reconciliation with customer accounts.
Customer Account Management: Maintain detailed records of customer accounts, including credit terms, payment history, and outstanding balances.
Collections: Proactively follow up on overdue accounts, resolving payment issues through communication with customers and internal stakeholders. Drive for our DSO, working capital, cash flow, bad debt, and aging targets as well as ensure accountability for compliance and controls.
Dispute Resolution: Investigate and resolve billing discrepancies, short payments, credit memos, or customer disputes, collaborating with the sales and operations teams as needed.
Reporting: Prepare and distribute regular AR aging reports, DSO metrics, cash forecast reports, Key Performance Indicators (KPIs) and collection status updates to management.
Process Improvement: Identify inefficiencies in AR workflows and suggest improvements to optimize the use of ERP systems.
Compliance: Ensure AR processes comply with company policies, regulatory standards, and accounting principles.
Perform other duties and responsibilities as necessary to assure the overall success of the financial organization.
JOB SKILLS:
Education: Associate's degree in Accounting, Finance, Business Administration, or related field preferred; Accounting and/or Bookkeeper Certification with experience accepted
Experience: 1+ years of accounts receivable experience in manufacturing industry. Hands-on experience with ERP systems (e.g., Epicor, NetSuite, SAP, Oracle, or similar)
Skills: Strong understanding of accounting principles and AR best practices. Proficiency in Microsoft Office Suite, particularly Excel (e.g., pivot tables, v-lookups). Excellent communication and interpersonal skills for customer interactions and internal collaborations. Strong analytical and problem-solving abilities.
EOE disability/veteran -
We are an Equal Opportunity Employer and do not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Payroll & Accounts Receivable Coordinator II
Accounts receivable specialist job in Saint Louis, MO
Full-time Description
Reporting to the Director of Finance, the Payroll & Accounts Receivable Coordinator II will be responsible for performing timely and accurate payroll and accounts receivable functions. Key activities include preparing each bi-weekly payroll, serving as primary point of contact with employees who have questions regarding their pay and benefits and use of the payroll system, providing support for recording deposits, and assisting with periodic grant applications and reports that may require payroll-related data. The position will work closely with members of the Finance and Quality & Compliance teams for payroll and accounts receivable functions. This position will have limited responsibilities associated with recording cash deposits into the general ledger.
FamilyForward is committed to upholding the Organizational Health Anchors that we have set for the agency, including safety; mindfulness and self-regulation; relational health; cultural diversity, inclusivity, equity, and anti-racism; clinical lens; vicarious trauma and compassion fatigue.
What puts FamilyForward Out Front:
Strong peer support with a focus on teamwork
Paid time-off for Agency Wellness Week (December 25th to December 31st annually)
Emphasis on professional learning, growth, and development
How we wholeheartedly take care of our people:
Competitive pay & benefits package includes:
Medical, dental, and vision coverage for you and your family
Optional short-term disability
Virtual medical and mental health care coverage
Employee Assistance Program counseling services
Pre-tax medical Flexible Spending Accounts
Health Reimbursement Account for deductible expenses over $1000 individual; $2000 for families
3% dollar for dollar company-matched 403(b) retirement savings account
Company-paid long-term disability and life insurance
10 paid holidays, including 2 floating holidays for religious/cultural celebrations
Wellness Week paid time off December 25th - 31st annually
Paid vacation time and health and wellness leave
Education assistance program
Public Service Loan Forgiveness eligible employer
Member and active participant in the Hispanic Chamber of Commerce and LGBTQ+ Chamber of Commerce
Diversity Awareness Partnership Non-Profit Partner
What to expect on a given day as a Payroll & Accounts Receivable Coordinator II
You will maintain completeness and accuracy of the payroll system.
You will prepare bi-weekly payroll, tax reporting, benefits payments, government compliance standards, billing, reporting and general ledger interface.
You will review all time sheets and mileage submissions for accuracy and adherence to agency policies.
You will prepare transactions for posting into the general ledger.
You will organize and maintain payroll records of the organization.
You will prepare internal and external reports as needed.
You will recommend additions, deletions, or changes to HR, Payroll and Finance policies and procedures; review with executive management and implement accordingly.
You will work with Human Resources to ensure benefits are entered into the payroll system accurately.
You will balance accounts receivable, payroll, leave accruals, benefits, and other related payroll items.
You will address issues and questions regarding payroll from employees and superiors.
You will process invoices and issue checks/ACH payments to ensure timely payments for all benefits.
You will maintain payroll-related interfaces with benefits providers and perform bi-weekly uploads.
You will maintain filing of various financial documents.
You will assist with the audit process and serve as primary point of contact for workers compensation audit.
You will do timely and accurate entries of deposits and accounts receivable transactions.
You will maintain electronic filing of various financial documents.
You will assist with all other administrative duties, accounting, and special projects, as necessary.
You would be a good fit for this position if you:
Have a degree in accounting, finance, or related field from an accredited institution or equivalent experience and education.
Have a minimum of two years' experience/training; or equivalent combination of education and experience.
Have a solid understanding of accounting fundamentals and payroll best practices and knowledge of payroll legislation.
Have excellent PC skills including proficiency with Microsoft Excel and other Microsoft Office applications.
Having familiarity with Blackbaud Financial Edge is a plus.
Salary Description $50,000 - $55,000
Accounts Receivable Clerk
Accounts receivable specialist job in Saint Louis, MO
Why This Is a Great Opportunity
This role offers an excellent opportunity for individuals looking to deepen their expertise in accounts receivable while contributing to the financial stability of the organization. You will work in a collaborative environment where attention to detail and accuracy are highly valued, making a direct impact on the company's financial health. This position also offers room for growth and professional development, ideal for someone who is organized, dependable, and eager to take on new challenges.
Job Description
As an Accounts Receivable Clerk, you will be responsible for managing and processing incoming payments, maintaining accurate financial records, and ensuring that receivables are collected in a timely manner. Your day-to-day duties will include:
Processing and posting customer payments by recording cash, checks, and credit card transactions.
Reconciling the accounts receivable ledger to ensure all payments are accounted for and properly posted.
Generating invoices and account statements for customers.
Monitoring customer accounts for non-payments, delayed payments, and other irregularities.
Responding to customer inquiries regarding their accounts, billing, and payment status.
Assisting in the preparation of monthly, quarterly, and annual financial reports.
Supporting the Accounts Receivable team in any ad hoc tasks and projects as required.
Qualifications
Required:
1-2 years of experience in accounting or a related field, particularly in accounts receivable.
Proficiency in Microsoft Excel and other accounting software.
Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
Excellent written and oral communication skills.
High level of accuracy and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Preferred:
An Associate's or Bachelor's degree in accounting, finance, or business administration.
Experience in customer service or client-facing roles.
Familiarity with general ledger functions and the month-end/year-end close process.
#ACCPRI #ACCSP
A/R Specialist (Credit Card Processing)
Accounts receivable specialist job in Saint Louis, MO
Job Description
A/R Specialist - Credit Card Processing (2 Openings)
We're seeking two experienced Accounts Receivable Specialists to support medical billing operations with a focus on credit card processing, payment posting, and reimbursement activities. This role requires strong customer service skills, call center experience, and the ability to work compassionately with patients. Candidates must have healthcare billing experience-specifically DME billing-and be able to read EOBs, understand coding and coverage requirements, and manage complex claim activity. Clean background checks are required due to the nature of the work.
Key Responsibilities:
Process and post payments (credit card, EFT, ACH, checks) with accuracy
Match payments to EOBs, research discrepancies, and perform write-offs per policy
Submit claims to primary, secondary, and tertiary payers and resolve rejections
Manage collections activities, follow up on unpaid claims, and perform appeals or corrections
Analyze insurance trends and resolve underpaid or denied claims
Communicate with patients, payers, and internal teams to resolve billing issues
Maintain compliance with HIPAA, billing regulations, and internal processes
Support documentation, batching, scanning, and other administrative functions
Must-Have Experience:
Durable Medical Equipment (DME) billing
Claim submission, payment posting, and appeals/denials
Ability to read and interpret EOBs
Understanding of medical coding, insurance rules, coverage criteria, and payment processes
Strong customer service skills with compassion and empathy
Tech-savvy and comfortable navigating billing systems and Microsoft Office
Requirements:
High school diploma or GED (college preferred)
Minimum 1 year in medical billing, reimbursement, or A/R role
Strong communication, analytical ability, and attention to detail
Ability to prioritize, investigate billing issues, and work cross-functionally
This role is ideal for someone who thrives in a fast-paced billing environment, enjoys problem-solving, and is committed to delivering accurate, patient-focused service.
Coordinator Accounts Receivable
Accounts receivable specialist job in Saint Louis, MO
Job Details St Louis, MODescription
Your primary tasks in this role are to validate and collect debts owed to the company. This will involve reaching out to companies to resolve outstanding balances and validating / disputing deductions. Other duties include issuing credit/debit notes, creating AR aging and metric reports to identify which accounts are the most delinquent.
Essential Duties and Responsibilities:
Use customer websites to obtain payment information for past due invoices. Contact customer by email, telephone or customer's website to help track outstanding invoices and pull documentation on all short paid invoices, or deductions in a professional and productive manner. Maintain contact list for all customers in a shared location
Update all customer correspondence in SAP system immediately after contact is made (oral or written).
Identify deductions on AR Aging. Obtain backup for deductions taken by customers from customer websites, email or telephone. Research validity of customer deductions - obtain proof of deliveries from freight carriers to help dispute deductions for shortage and early/late. Utilize SAP system to analyze dates, quantities, pricing, customer PO's (EDI) etc. to research deductions. Performs analysis of customer deductions, identifies problems, and provides recommendations for solutions
Obtain necessary approvals for credit memos. This includes working with team members in Sales, Transportation, Distribution, Pricing, Customer Service, along with other departments
Enter AR write-offs for approved customer charge backs (deductions) including all appropriate information such as profit center, hierarchy, etc.
Accurately apply cash payments received from customer and post to open invoices. Payments can be received by check, ACH, or wire. Utilize automated process to post cash as well as posting cash manually. Identify short pays wherever possible and code appropriately
Scan backup documentation and attach in SAP System
Identify and contact customer to collect unearned discounts
Prepare weekly and month-end summary and other reports using Excel (aging summary, credit memos, deductions, etc.
Supervisory Responsibilities:
None
Competencies:
Advanced knowledge of Excel and Word
Good analytical skills
Ability to interact well in a team environment Excellent written and oral communication skills are necessary in this position due to the sensitivity of the communication with the customer
Certificates, Licenses, Registrations:
None
Travel:
Limited
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Qualifications
Education Requirements:
Associates Degree in Accounting preferred
Experience Requirements:
5+ years of experience in accounting environment. 2+ years of deductions and Accounts Receivable experience.
Knowledge of ERP systems (SAP preferred)
Accounts Receivable Specialist
Accounts receivable specialist job in Saint Louis, MO
For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering expert care with a personal touch service.
The Accounts Receivable Specialist performs resolution oriented activities with a focus on comprehensive medical billing, payment posting, and/or collection actions. While ensuring compliance with relevant laws, regulations and established company policies and compliance programs, this role is responsible for efficient cash collections through excellent reimbursement practices, accurately posting of EFT, credit card, ACH and check insurance/patient payments, and/or performing accurate claim billing. This role, reporting to our AR Supervisors and/or AR Quality & Support Supervisor, will have an emphasis on process execution and quality control.
Key Responsibilities
Payment Posting: EFT, credit card, ACH, live check and insurance payments. Researches and evaluates insurance payments and correspondence for accuracy & process/post insurance and patient payments. Matches EOB and payment records with payments, processing write offs, batching and scanning of payments with applicable record keeping.
Billing: Accurate and timely submission of all claims for all payers, review and prepare daily claim/invoice submission for primary, secondary, & tertiary payers and/or patient statements. Review rejected claims, perform correction activities and ensure resubmission as appropriate. Ensure all Contract Billing Partner billing is submitted to appropriate outsourced partner.
Collections: Timely and accurate follow up on unpaid claims or patient accounts, work assigned lists of outstanding claim balances and/or patient accounts with multifaceted issues across different payers and patients. Identify trends, conduct follow up and perform root cause analysis on unpaid and underpaid insurance claims across different payers. Analyze and resolve billing discrepancies on patient accounts, communicate findings to patient. Draft appeals and effectively overturn denied or underpaid claims, remediation, appeals research, re-bill & payer resolution.
Compliance:
Ensuring compliance with relevant healthcare regulations, financial standards, and internal policies.
Prepares year end schedules for Review and other regulatory agencies, assist in monitoring compliance with Medicare regulations. Adhere to all relevant regulations and agency policies regarding patient intake and data management, including but not limited to: CMS and OFCCP guidelines related to our Quality Management System, documentation and process creation and training.
Essential Skills
Analytical Skills: Ability to analyze data, identify trends, and make recommendations.
Communication Skills: Excellent communication and interpersonal skills to effectively collaborate.
Technical Skills: Proficiency in accounting software, Microsoft products with proficiency in Excel.
Excellent organizational and time management skills: To manage a high volume of work and ensure timely processing of information.
Attention to detail: To ensure accuracy in patient records and insurance information.
Problem-solving skills: To address any issues or challenges that may arise during the intake process and within the established AR department workflow.
Experience
College degree preferred or related previous experience
1 year minimum: claim submission, payment posting, appeal and denial processes. medical device billing and/or general healthcare reimbursement, medicare and commercial insurance carriers plan configurations in respect to calculations of coinsurance, deductibles and percentages.
Preferred In-Depth Knowledge: Healthcare methodologies in coding, coverage, criteria, payments.
BioTAB Healthcare benefits include 401k with company match, healthcare, vision, dental, life insurance and short term disability.
Auto-ApplyAccounts Receivable Specialist
Accounts receivable specialist job in Saint Louis, MO
Company: Lohr Distributing Co. - A Family-Owned Wine & Spirits Distribution Company Employment Type: Full-Time | Monday-Friday
Lohr Distributing Co., a proud family-run alcohol beverage distribution company, is seeking a highly organized and detail-oriented Accounts Receivable Specialist to join our tight-knit team. This role is essential to ensuring accurate accounting for customer accounts receivable and full compliance with Missouri state regulations - all while supporting our mission to deliver quality products and services.
Key Responsibilities:
Oversee the full accounts receivable process
Execute payment posting and reconciliations.
Review and approve new customer credit applications; establish and monitor credit limits.
Ensure compliance with state and federal alcohol regulations in customer account setup.
Oversee collections process: monitor aging reports, follow up on past due accounts, and enforce credit holds when necessary.
Partner with sales representatives to resolve customer payment issues.
Maintain accurate customer records, licenses, and tax documentation.
Generate and distribute accounts receivable reports to management.
Assist customers with problem resolution
Assist customer service with customer orders
Job Qualifications:
Associate or Bachelor degree preferred.
5+ years of experience in accounts receivable, credit management, or related field.
Experience in distribution, wholesale, or beverage/alcohol industry preferred.
Working knowledge of credit analysis, collections practices, and ERP/accounting systems.
Strong understanding of compliance requirements in a regulated industry.
Excellent communication and negotiation skills.
Ability to work collaboratively across departments.
Strong organizational and problem-solving skills.
Why Join Lohr Distributing?
Be part of a trusted name in Missouri's alcohol beverage industry.
Work in a supportive, family-run culture that values integrity and teamwork.
Opportunity to make a real impact in a critical operations role.
What we provide
Medical
Dental
Vision
Short-term / long-term disability
Life Insurance
401k / 401k company contribution
PTO
Auto-ApplyAccounts Receivable Specialist (Accounting)
Accounts receivable specialist job in Chesterfield, MO
Why you'll want to work at nimble!
Looking for a seat at the table? This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high growth mode through acquisition with a laser focus on positive culture building. As an Accounts Receivable Specialist, you'll have the opportunity to work as part of an experienced and agile team of Finance professionals and with cross-functional partners, with significant runway to define what success and the future of Finance at nimble looks like.
Who we are:
nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.
On a typical day, you will be:
Maintaining accounts receivable files and records
Collecting payments from customers and accurately recording them in the system.
Maintain AR Aging to ensure information is up to date with appropriate credits and payments applied.
Updating client accounts based on payment and contact information.
Producing monthly financial and management reports
Investigating and resolving any irregularities or enquiries
Assisting in general financial management and analysis
Requirements
Who you are:
Possess an understanding of basic principles of finance, accounting, bookkeeping, and Microsoft Office
Associate's degree or equivalent working experience
Experience in accounts receivable (or accounts payable)
Experience in driving process improvement
Senior Collections Specialist
Accounts receivable specialist job in Saint Louis, MO
Job DescriptionSenior Collections SpecialistPosition: Direct HireLocation: Downtown Saint Louis, MO.Schedule: M - F (8 to 5).Remote: Hybrid (after 6 months).Salary: $67K - $75K (Depending on experience).Status: Must be a US citizen.Benefits: Health, Dental, Vision, 401K, holidays, PTO and many more.Must Have: 5+ years of billing and collections experience in a CPA firm, law firm or professional services firm.Education: Bachelor's degree required.Summary: Our client is seeking to hire a Senior Collections Specialist. In this position, you will play a critical role in managing the firm's accounts receivable portfolio. This position is responsible for the collection of outstanding client invoices, ensuring timely follow-up and resolution of outstanding invoices. The ideal candidate will have strong communication skills and an ability to negotiate effectively.Job Duties:
Manage portfolio of client accounts to ensure timely collection of outstanding invoices.
Communicate professionally with clients via phone, email, and written correspondence to resolve billing issues and secure payments.
Collaborate with Practice Group Leaders and Senior Management on specific practice areas as it relates to their billing and collections initiatives.
Evaluate client payment trends and escalate delinquent accounts as necessary.
Negotiate terms for settlements and payment plans with delinquent clients.
Utilize financial data to identify trends, patterns and opportunities for process improvements.
Prepare regular reports on collection performance and trends for senior management.
Maintain accurate records of collection activities in the firm's financial systems.
Maintain documentation of collection policies and procedures.
Provide problem solving assistance and participate in large department projects.
Establish and maintain effective working relationships with clients, client facing professionals and staff.
Skills Needed:
Excellent written and oral communication skills.
Strong organization skills.
Negotiation skills.
Detail-oriented with high degree of accuracy.
Excellent analytical and troubleshooting skills.
Strong client service skills with the ability to interact with all levels of management.
Able to operate in a fast-moving, team-oriented collaborative environment with tight deadlines.
Proficient use of financial, accounting and collections systems.
Working knowledge of accounting principles, practices and procedures.
Ability to exercise discretion and strong judgment when handling confidential information.
Working knowledge of CCH Practice Management preferred.
Strong working knowledge of Excel and Word.
Invoice Specialist
Accounts receivable specialist job in Saint Louis, MO
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
Overhead Door Company of St. Louisâ„¢, a DH Pace Company, Inc. is seeking to hire an Invoice Specialist in St. Louis, MO! This is a great opportunity for a detail oriented, organized individual to join a team of dedicated professionals. This role will perform billing functions, such as researching billing history, posting invoices, preparing, and validating billing feeds, performing analysis to determine data errors, and leading the corrections of the data prior to invoicing clients.
Job Responsibilities:
Ensures excellent customer service through fast and accurate processing of service, communication and coordinating with other departments to resolve inquiries.
May mentor or give direction to team members and provide training on best practices.
Coordinate with operations team to review Special Pricing Agreement for updates.
Track jobs for billing balance and monthly cutoff billing dates, ensuring they are met.
Review and analyze monthly reports to identify potential errors and trends; take action to resolve as appropriate.
Handle internal and external escalations as necessary.
Ability to work overtime as required.
Other duties as may be assigned.
Job Requirements:
Expert attention to detail and great customer service skills.
Comfortable working independently and with a team.
Prioritize tasks and possess strong analytical skills.
Ability to multi-task and work efficiently in a fast-paced environment.
Strong Microsoft Office and computer skills.
Excellent communication skills.
Previous billing experience.
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Billing Specialist-Days
Accounts receivable specialist job in Granite City, IL
Job Description
We are Gateway Regional Medical Center
Our mission is to provide compassionate, high-quality healthcare services to our community, promoting wellness and healing through innovative treatments, advanced technology, and a dedicated team of professionals. We are committed to fostering a culture of respect, integrity, and excellence, ensuring that every patient receives personalized care in a safe and nurturing environment. Together, we strive to enhance the health and well-being of those we serve and to be a trusted partner in their journey to better health.
Position Overview:
Billing Specialists are responsible for reviewing and contacting patients for prior balances. Review insurance eligibility to make sure claims are sent to the appropriate payer. Monitoring outstanding accounts and reviewing for accuracy and completeness. Completed timely and accurate billing for designated payer class ensuring all claims are submitted within the two day benchmark of receipt. Monitors outstanding accounts and works denied claims. Completes Refunds. Understands edits and reports. Receives and answers billing related inquiries. Completes other tasks as assigned by Manager.
Specifics:
-Position: Billing Specialist
-Department: Business Office
-Location: Gateway Regional Medical Center 2100 Madison Ave. Granite City, IL 62040 * Not Remote*
-Position Status: Full-time
-Work Schedule: Days, 40hrs/wk Monday-Friday
Education Qualifications:
Required: High School Graduate or equivalent
Experience Qualifications:
Minimum 2-years Medicaid billing experience in an acute care facility
Working knowledge of Common Procedural Terminology (CPT) and ICD10 Codes
Working knowledge of Federal, State, and Commercial billing guidelines
Ability to handle multiple tasks simultaneously and concentrate in a busy environment
Ability to use common computer system and business software
Company Benefits:
Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance plans. Click Benefits Guide to see all available
Retirement savings plan with employer matching
Vacation time and holiday pay
Shift differentials
Supportive and inclusive work environment
Pay Range:
The pay range for this position is $16.20 - 24.30 per hour.
Disclaimer: Pay is determined based on various factors, including education level, years of experience, relevant certifications, and specific skills related to the position. The final compensation package will be discussed with Human Resources to ensure fairness and alignment with the candidate's qualifications.
Collections Analyst
Accounts receivable specialist job in Saint Louis, MO
Join Our Team as a Collections Analyst at GardaWorld Are you ready to take your career to the next level? Join GardaWorld, where we believe in empowering our team members to excel and grow professionally. As a Collections Analyst, you'll dive into a fast-paced, dynamic environment where your attention to detail, organizational skills, and ability to meet deadlines will be key to your success. If you're a motivated individual with a passion for collections and accounting, we want you on our team. Step into a role where your contributions truly matter and help us drive our mission forward. Ready to make an impact? Apply now!
What's in it for You
* Competitive Salary: $52,000.00 - $54,000.00 / year base, eliible for bonus program
* Work Site Location: 100% Onsite at Corporate Office, St. Louis, MO
* Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
* Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
* Career Growth: Career growth opportunities at GardaWorld
Your Responsibilities
* Engage with Customers: Reach out to clients via phone and email, maintaining a professional and friendly demeanor while securing timely payments and addressing any concerns with precision.
* Investigate and Resolve Billing Errors: Dive deep into billing discrepancies, using your keen eye for detail to identify issues and quickly initiate corrective actions that get results.
* Drive Collection Success: Take charge of your assigned portfolio, proactively reducing past-due amounts and ensuring customers understand the importance of keeping their accounts current.
* Master Cash Application Troubleshooting: Spot cash application errors with ease and take swift action to correct them, ensuring accuracy and smooth financial operations.
* Navigate Chargebacks Like a Pro: Understand, investigate, and resolve chargeback deductions, ensuring our financials stay in top shape.
* Take Ownership of Projects: Tackle various duties and special projects with enthusiasm, continuously improving processes and contributing to the team's overall success.
* Be the Solutions Provider: Work collaboratively with customers and internal teams to not just resolve issues but offer valuable solutions, ensuring long-term satisfaction and success.
Your Qualifications:
* Authorized to work in the United States
* Able to pass an extensive screening process
* Prior business-to-business collections experience OR a four-year business degree (accounting, finance, business administration, or related)
Your Skills and Competencies:
Competencies:
* Attention to Detail
* Organization
* Problem-Solving
* Communication
* Time Management
* Customer Service Orientation
* Basic Accounting Principles / Financial Acumen
* Relationship Management
* Adaptability
Ideal Skills, Characteristics, & Experiences
* Prior business-to-business (B2B) collections experience OR a four-year business degree
* Detail-oriented and highly organized
* A proactive self-starter
* Strong communication skills with colleagues, clients and other stakeholders
* Ability to problem solve and create reasonable solutions
* Comfortable working with various computer programs (ERP Systems, Microsoft Office Suite, Customer Accounting Portals)
GardaWorld: Make the World a Safer Place
In the United States, GardaWorld Security remains the only guarding security company Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employer and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
Qualifications
Education
Medical Biller Manager-On Site
Accounts receivable specialist job in Ferguson, MO
MEDICAL BILLING EXPERIENCE REQUIRED!
NOW HIRING: Medical Billing Manager - Take the Lead in Healthcare Excellence 🚨
St. Louis, MO | Full-Time | $50,000-$55,000 + Full Benefits
Are you a billing pro ready to step up and lead?
Do you know full-cycle medical billing like the back of your hand? Can you walk into a room of execs and walk out with their respect? If you're nodding yes-we want to meet you.
Job Description:
We're seeking a sharp, motivated Medical Billing Manager with 2-5 years of experience, with at least 2 years in a lead or supervisory role. You'll guide our billing team, streamline processes, and drive accuracy in everything from claims submission to denial resolution.
Job Duties:
Managing the full medical billing lifecycle-from charge entry to collections
Leading and motivating a team of billing staff
Presenting trend reports and insights to leadership
Ensuring claims comply with Medicare/Medicaid, commercial payer, and HIPAA standards
Identifying process gaps and implementing improvements
Training new staff and being the go-to expert for billing operations
What You Bring to the Table:
2-5 years of medical billing experience (with 2+ years in a supervisory role)
Expertise in CPT, ICD-10, HCPCS, Medicare/Medicaid, and commercial insurance
Experience with billing platforms like Emomed, Trizetto, Gateway EDI, Availity, or Waystar
Excel wizardry (pivot tables? formulas?)
Strong organizational, communication, and analytical skills
Confidence to lead meetings and present to executives with ease
What We Offer:
Pay: $50,000-$55,000 annually
Time Off: Paid Holidays + PTO
Health: Medical, Dental, Vision, Life, Short-Term Disability
Perks: Tuition Scholarship Program + Voluntary Benefits
Culture: Collaborative, mission-driven, and rooted in integrity
Why You Should Apply:
Because you're not just looking for another job-you're looking for a place to lead, grow, and make an impact in healthcare.
Ready to make your next move?
Apply now and let's build something better-together.
Call Collection Specialist
Accounts receivable specialist job in Fairview Heights, IL
We are seeking a motivated and organized Call Collection Specialist to manage past-due accounts within our rent-to-own tire and wheel business. The specialist will actively contact customers to arrange payments, negotiate solutions, and coordinate merchandise returns while ensuring adherence to company policies and maintaining high levels of customer satisfaction. This is an office-based role with no field visits required.
Key Responsibilities:
Customer Contact & Collections:
Proactively contact past-due customers via phone to arrange payments, resolve delinquencies, or coordinate merchandise returns.
Negotiate payment plans and work toward mutually beneficial resolutions while following company policies and compliance guidelines.
Handle customer inquiries and provide clear, professional, and empathetic communication.
Escalate complex or sensitive customer issues to the Account Management Supervisor as needed.
Account Management & Reporting:
Maintain accurate records of customer interactions, payment arrangements, and account activity in the company CRM system.
Monitor account status and provide feedback to supervisors regarding trends, challenges, and opportunities for improvement.
Follow up consistently to ensure past-due accounts are managed effectively and collection goals are met.
Operational Compliance:
Adhere to all company policies, procedures, and regulatory requirements, including federal and state debt collection laws (e.g., FDCPA).
Support team initiatives to improve efficiency, collections processes, and customer outcomes.
Performance Goals:
Achieve or exceed individual collection targets.
Maintain high standards of customer service and professionalism in every interaction.
Contribute to a productive and collaborative team environment.
Qualifications:Experience:
1-2 years of experience in collections, account management, or customer service, preferably in a rent-to-own, retail, or financial services environment.
Skills:
Strong communication and negotiation skills.
Ability to handle challenging customer interactions with professionalism and empathy.
Basic proficiency with CRM software, Microsoft Office, and data tracking for performance metrics.
Strong organizational and time-management abilities.
Education:
High school diploma or equivalent required; associate's or bachelor's degree in business, finance, or related field preferred.
Other Requirements:
Knowledge of debt collection regulations (e.g., FDCPA) is a plus.
Ability to work in an office setting with occasional after-hours calls if necessary.
Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.