Accounts receivable specialist jobs in Vermont

The Billing Coordinator II will: * Demonstrate patient accounting skills in three or more of the following areas: billing, follow-up, administrative support, customer service, and cash posting. * Be functional in computer-based applications in the following areas, EMR, Microsoft Office, Adobe Acrobat, and Clearinghouse software. * Demonstrate full compliance with government and contract regulation. * Meet internal and external customer's expectations. Requirements * Associate degree * Bachelor's degree (preferred) * Two (2) years' billing, collection, customer service, cash posting, and administrative support experience with a multi-hospital system. Five (5) years' experience (preferred) * Two (2) years' experience with Microsoft Office Suite (preferred) * Proficient in Microsoft Office Suite * Working knowledge of CPSI or other healthcare hospital EMR * Possesses excellent oral and written communication skills. * Patient advocacy skills. * Self-motivated and functions independently. * Demonstrates problem-solving and problem-prevention skills.

The Billing Coordinator II will: Demonstrate patient accounting skills in three or more of the following areas: billing, follow-up, administrative support, customer service, and cash posting. Be functional in computer-based applications in the following areas, EMR, Microsoft Office, Adobe Acrobat, and Clearinghouse software. Demonstrate full compliance with government and contract regulation. Meet internal and external customer's expectations. Requirements Associate degree Bachelor's degree (preferred) Two (2) years' billing, collection, customer service, cash posting, and administrative support experience with a multi-hospital system. Five (5) years' experience (preferred) Two (2) years' experience with Microsoft Office Suite (preferred) Proficient in Microsoft Office Suite Working knowledge of CPSI or other healthcare hospital EMR Possesses excellent oral and written communication skills. Patient advocacy skills. Self-motivated and functions independently. Demonstrates problem-solving and problem-prevention skills.

**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $32 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Green Mountain Higher Education Consortium The Green Mountain Higher Education Consortium (GMHEC), located in northern Vermont, was founded by Champlain College, Middlebury College and Saint Michael's College. The Consortium aims to help its members to lower costs, increase the quality of services and add strategic value to our members. The Consortium and its members strive to leverage shared technology, create best processes and service our organizations. As a Shared Services organization, we are committed to provide exemplary services which support each College's strategic plan and facilitates the addition of new members. We provide a meaningful employee benefits program including health, dental, vision, life, disability, retirement with a generous match, paid time off and a well-being program. This position provides a unique learning and career growth opportunity in an innovative environment. Job Title: Accounts Payable Lead Location: Hybrid, Green Mountain Higher Education Consortium, Shelburne Green, Shelburne, VT Reports to: Executive Director Job Type: Full-Time Position Summary Green Mountain Higher Education Consortium (GMHEC) seeks an experienced Accounts Payable Lead to oversee the Accounts Payable department. GMHEC currently serves three members including Champlain College, Middlebury College and St. Michael's College. The AP lead will supervise and manage the processing of incoming supplier requests and changes, expense audits, payments process, administration of purchasing card programs, and creation and processing of 1099 forms. The role includes data analysis, expense validation, overall accounts payable preparation and processing. The Lead is instrumental in guiding the accounts payable staff and working with the member institutions on continuous process improvement and complex problem solving. Key Responsibilities The AP Lead provides high-quality, timely service and support to all the departments and employees that rely on our services, as well as our vendors. This position will work closely with the college Finance teams. As a part of the GMHEC Accounts Payable Team, this position is responsible for providing a high level of customer service to our member institutions. We are guided by our principles which recognize that our member organizations come first, continuous process improvement is a given, communication is transparent and visible, and we value our unique culture which includes being innovative, flexible and focused on well-being. Responsibilities include: Leading accounts payable operations, including attention to detail and follow-through; including weekly one-on-one meetings with staff, weekly department meetings, priority setting and escalation support Maintaining supplier data Reviewing, reconciling and auditing expenses Administering purchasing cards Preparing and running payment runs Preparing and submitting tax filings Validating direct deposit processing and diagnosis, resolving ACH rejections Leading quarterly system update testing and validation Working with customers on special projects Generating required reports to provide audit and validation Reviewing, reconciling and auditing accounts payable data Leading creation of training reference guides, websites and videos for customers and training customers in person or over video conference or other methods Communicating with customers via phone calls, zoom, emails and in-person utilizing our ticket system, within timeframes contractually agreed upon with our members Performing all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures of the Consortium and, where applicable, the Colleges including following accounts payable rules and regulations Ensuring all tax, payment, and foreign national payment laws and regulations as they relate to accounts payable payments are known, understood and consistently followed Efficient and accurate accounts payable data management including updating of tax codes, payment types, recording and extraction Collaborating with Finance personnel at our member colleges to ensure information to employees about changes in payment runs is distributed timely and effectively Accurate and timely submission of appropriate federal and state payments and reporting Responding to governmental and institutional audit requests Setting up and maintaining internal controls Ensuring adherence to data governance Continuously reviewing, recommending and integrating technological tools to enable the Accounts Payable Office to function effectively and efficiently Preparing budgets and reviewing actuals to budgets on a regular basis Reconciling accounts Supervising accounts payable staff Serving as back-up for accounts payable co-workers Working collaboratively with the Finance Business Analyst Other duties as assigned Ability to: Organize and prioritize work, take initiative, resolve problems and manage multiple tasks simultaneously Recognize several likely causes of events, analyze relationships among several parts of a problem or situation, and formulate a multi-step response if required Build strong, positive relationships with external and internal contacts Communicate effectively both verbally and in writing Manage and analyze financial data accurately Interpret and apply company policies and procedures Meet deadlines for daily, weekly, annual and project workload goals Maintain confidentiality and appropriately handle sensitive information with tact and discretion Work closely as a team member in a small cooperative, open office environment and/or in a remote environment Independently achieve results and self-direct work responsibly Deeply commit to continual process improvements and learning Contribute to a leading edge, creative team that is highly focused on success for our College partners Knowledge of: Supplier, reimbursement, invoice and payment processing Purchasing card administration 1099MISC and 1099NEC processing Accounts Payable software Basic knowledge of general accounting principles Tax law Internal Revenue Service and other federal and state regulations related to reporting, taxation and compliance Data collection, data entry and reporting Microsoft Office: Word, Excel (including pivots and XLOOKUP), Outlook Google Suite: Google Drive, Google Calendar Adobe Acrobat Experience: Four to six years of accounts payable experience Supervisory experience required Work within Oracle Fusion preferred, but not required Education: Associate's degree preferred Compensation: $60,000 - 80,000, plus hybrid/flexible work, and robust benefits package.

LCS Financial Services Corporation is a nationally licensed collection agency that is growing and is seeking Experienced Collection Specialists with at least 2 years of proven experience in third party collections. Our representatives provide a combination of strong collections know-how with the ability to persuade and influence borrowers to resolve their debts all while being compliant with all federal, state and local laws and regulations. We are looking for Collection Specialists that bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity. DUTIES and RESPONSIBILITIES: As a member of the collection staff, you will be responsible for achieving recovery goals by making outbound and handling inbound collection calls. Our team negotiates payment arrangements and settlement agreements based upon a financial analysis of the borrower's ability to satisfy their indebtedness. You will use skip tracing tools to locate borrowers and assets. Additional responsibilities include managing your work queue and documenting accounts while following the company's policies and procedures including strict adherence to all compliance requirements. You will comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPAA. WHAT YOU NEED TO SUCCEED: LCS is looking for self-starters and results driven individuals who want to control their own success and work hard to achieve it. Selected candidates with collections experience will possess the following: Strong communication and influencing skills Effective listening techniques Patience and ability to manage stress Strong organizational, multi-tasking and time management skills Ability to analyze each borrower's unique situation, create and negotiate repayment of past due obligations Demonstrated knowledge and understanding of federal, state and local collection laws and regulations All selected candidates must exhibit flexibility and be open to change and work well in a high-volume, fast-paced and sometimes stressful environment. THE IDEAL CANDIDATE WILL HAVE: Strong work ethic - including attendance, dependability and punctuality Have and maintain high standards of professionalism High school diploma or equivalent required; undergraduate degree preferred; advanced degrees welcomed Minimum of 2-years previous collections and call center experience required Minimum 2-years of third-party collections experience Fluent in English required; bilingual in Spanish is a plus Strong attention to detail and goal-oriented Ability to prioritize work and focus consistently on task at hand Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette WHAT WE OFFER: LCS Financial Services Corporation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package that includes medical, dental and vision coverage as well as life insurance and disability the first of the month following 30-days of employment. We also have a generous time off policy that includes vacation, sick and personal time and paid holidays and 401K plan. As a prerequisite of employment, all employees must successfully pass a comprehensive background and drug screening requirements.

Are you looking for a new accounting opportunity? FoodScience LLC, a growing manufacturer of nutritional supplements based in Williston, Waterbury, and Colchester, Vermont, is seeking a full-time Accounts Payable / Accounts Receivable Specialist to join our team. Would you like to work for a company with a great culture, competitive benefits, and a supportive team? You might be the perfect fit! FoodScience offers 9 paid holidays per year-including your birthday!-one paid week off during our yearly plant shutdown, and a competitive Paid Time Off (PTO) program that starts accruing immediately. Our benefits include health insurance with options for a Health Savings Account (HSA), Flexible Spending Account (FSA), life insurance, dental, vision, and a variety of other additional insurance options to fit your needs. Other perks include employee discounts and professional development. What You'll Do Here The Accounts Payable / Accounts Receivable Specialist understands the urgency of getting the job done accurately and timely. The ideal candidate will have a solid understanding of the accounting cycle in a professional environment. An understanding of basic accounting principles is required, as well as strong computer and communication skills and a working knowledge of Excel. Essential Duties Accounts Payable Perform full-cycle accounts payable processes - including invoice matching with purchase orders, coding, batching, data entry, and processing payments. Ensure invoices are recorded to the proper accounting periods in accordance with company policy and generally accepted accounting principles. Perform routine daily and monthly responsibilities. Assign proper GL coding of invoices and expenses. Resolve purchase order, invoice, or payment discrepancies. Communicate effectively with vendors and other employees to resolve payment processing issues. Oversee the maintenance of vendor master files. Monitor invoice progress from receipt through approval and payment. Assist in reconciling and administering monthly expense reports. Support statement reconciliation and miscellaneous projects as assigned by management. Accounts Receivable Process manual credit card payments. Release sales orders. Apply wire and EDI payments to customer invoices. Interact with customer care and sales reps, answering questions and providing information. Create monthly customer statements. Process bill-only orders and apply credits. Enter check payments into ERP system and prepare deposits. Maintain Accounts Receivable files. Process customer credit applications and run Experian credit reports (as needed for vendors). Record receipts in spreadsheet. About FoodScience Founded in 1973, FoodScience currently maintains offices in Williston, Colchester, and Waterbury, Vermont. Our team manufactures nutritional supplements for both humans and animals, and our mission is to help people and pets live healthier lives every day. We consider it a privilege to lend our minds, our hearts, and our hands to the work of helping people and pets live healthier lives. It's what drives us to be pioneering in all the ways that lead to new and better nutritional supplements and products. Our internal processes, research and development programs, manufacturing, partnerships, and distribution all play a critical role in producing the most effective, easily available products and programs. Qualifications 4-5 years of job-related experience. Experience with high invoice volume. Accurate data entry at a high rate of speed. Excellent communication skills, both verbal and written. Extremely high attention to detail. Proficient with Excel, Word, and Outlook. Ability to carry out tasks and bring projects to closure. Professional and mature work ethic. Self-starter with the ability to learn new concepts quickly. Why You Should Apply Working at FoodScience is not just another job-it's a chance to make a real difference in people's and pets' lives while advancing your career. We offer: 9 paid holidays per year-including your birthday! One paid week off during our annual plant shutdown. Competitive Paid Time Off (PTO) that begins accruing immediately. Health, dental, and vision insurance. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Life insurance and additional voluntary insurance offerings. 401(k) profit sharing. Employee discounts and professional development opportunities. You'll work with a supportive, experienced team that wants to see you succeed. Ready to Join Our Team? Your time is valuable-that's why our online application process is quick, simple, and easy to use. We look forward to speaking with you! FoodScience provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, parental status, crime victims, or any other characteristic protected by federal, state, or local laws.

Job Details Proctor, VT Full Time $20.00 - $22.00 Hourly 1st ShiftAccounts Payable/Receivable Representative Be Part of Something Bigger - Join Our Employee-Owned Team! Carris Reels is a leading manufacturer proud to be 100% employee-owned. At our company, every employee has a personal stake in our success. We foster a culture built on safety, ownership, and being customer driven. We are currently seeking a detail-oriented and reliable Accounts Payable/Receivable Clerk to support our accounting operations. What You'll Do As an Accounts Payable/Receivable Clerk, you'll be a vital part of our accounting team, supporting day-to-day financial activities and ensuring timely and accurate financial transactions across multiple business divisions. Your Responsibilities Will Include: Maintaining accurate vendor and customer records Processing accounts payable transactions and generating payment checks Preparing bank deposits and entering cash receipts Resolving discrepancies or inquiries via phone and email Managing digital recordkeeping in a paperless filing system Coordinating with internal teams on purchases and receivers Assisting with month-end and year-end closing activities Supporting other accounting and administrative tasks as needed Why Join Us Wage range of $20-$22/hour, with competitive benefits package available Employee-owned, you share in the company's success Supportive, team-based culture in a stable industry Opportunities for development and cross-training Qualifications What You Bring Strong attention to detail and accuracy Good communication and problem-solving skills Proficiency with spreadsheets (Excel) and basic accounting tools Ability to work independently, maintain confidentiality, and meet deadlines Prior experience in accounting preferred High school diploma or equivalent required; additional coursework in accounting is a plus

This role supports a Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time schedule. While this is a fully remote position, occasional travel to our St. Albans office may be required. Candidates within a reasonable commutable distance would be preferred. We are looking for a skilled accounts payable clerk to be responsible for processing invoices received for payment to vendors in an accurate, efficient and timely manner. Job Responsibilities Performs routine and repetitive accounting duties in the area of accounts payable. Reviews invoices for accuracy before being processed for payment. Communicates with vendors regarding invoices and statements and conducts research necessary to resolve issues. Cross-trains in additional responsibilities. Performs additional duties as assigned by management. Required Qualifications Highschool Diploma/GED Proficiency with Microsoft 365 Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed. Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Work Standards - Sets high standards and well-defined realistic goals for one's self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Green Mountain Power (GMP) is seeking a full-time Billing Specialist to join its Customer Accounting team. In this role you will: Deliver excellent customer experiences in all interactions with all customers. Process, maintain and reconcile customer's utility accounts. Solve complex account problems through research, analysis and resolution of customer account discrepancies and errors. Execute the billing process, which includes inputting and exporting meter data, researching usage exceptions, verifying reads and processing group net metering monthly bills. Utilize SQL statements to query the database to obtain customer billing data. Communicate with both internal and external customers describing account matters and follow up to ensure understanding and resolution of all issues. Continuously look for ways to improve processes and find better solutions for our customers. This role requires extensive knowledge in creating formulas, filtering, editing and generating Microsoft Excel spreadsheets, especially for billing. Knowledge, Skills and Abilities Skillful in building successful relationships. Excellent communication skills. The ability to adapt quickly to changes. The drive to improve processes and become more efficient and effective every day. A strong interest in technology and the desire to learn and leverage technical solutions for communication, analysis, and efficient workflow. Extensive knowledge of utility billing and payment processes and procedures. Ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures. Must possess strong problem solving and analytical skills. Must have intermediate to advanced level knowledge in Microsoft Excel and Word. Prior knowledge of solar, including incentives, net metering structure is a plus. Experience with SQL is a plus. This position is based out of our Rutland or Colchester Vermont locations. As part of our commitment to fair and open hiring practices, we disclose compensation. This position offers a competitive salary range of $65,000 - $80,000 annually, commensurate with experience, qualifications, and the scope of responsibilities. We believe in skill, dedication, innovative thinking, and growth. About Green Mountain Power Green Mountain Power serves more than 275,000 residential and business customers in Vermont with electricity that's 100% carbon free and 80% renewable on an annual basis. GMP is partnering with customers to provide solutions that deliver resiliency and affordability while cutting carbon and costs for all. GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. GMP was named to Fast Company's 2024 Most Innovative Companies in the World list, the sixth time earning that honor. In 2024, 2023 and 2021 the Smart Electric Power Alliance (SEPA) honored GMP as a nationwide leader in energy transformation. And, in 2022 GMP was named to TIME's list of the 100 Most Influential Companies for its groundbreaking resiliency work to transform the grid for customers. Don't meet every single requirement? At GMP we are dedicated to building a workplace with all different kinds of people and all different kinds of backgrounds, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Green Mountain Power is an Equal Opportunity Employer

The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creating positive pay habits, and assisting customers with billing and service inquiries. Hiring Range: From $18.00-$22.00 per hour. Key Responsibilities * Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts. * Documents all internal and external communications to ensure proper transmission of customer interactions. * Assesses the critical information within a customers' account to determine the best course of action while retaining the customer. * Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances. * Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns. * Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. * Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences. * Acts as a liaison between customers and other departments within the organization to mitigate credit risk. * Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions Entry Level: Demonstrates the ability to identify account type, billing process and service levels. Can competently navigate through multiple platforms and systems. Is able to read and reconcile account history identifying discrepancies, billing needs, account stats and resolution needed. Ability to manage portfolios for one line of business. Ability to leverage department resource to execute monthly reporting needs and standards. Effectively manages a portfolio of customers via phone, fax, email and customer portals regarding their accounts. Fields inbound phone calls and resolves inquiries. Maintains communication with customer and division teams. Demonstrates proper Excel skills. Has 0-2 years of accounting or related experience, associates degree in accounting or finance related field or equivalent experience. Intermediate Level: Demonstrates competencies of all Entry Level requirements with little to no assistance. Has the ability to perform unapplied cash process, assists with training of new staff and understands the bankruptcy process. Has the ability to resume services and billing on delinquent accounts. Has the ability to manage portfolios for two lines of business. Leverages educational opportunities for advanced training in customer service, conflict resolution and company technology platforms. Demonstrates advanced Excel skills, 2-4 years of accounting or related experience, Bachelor's Degree in Accounting or Finance related field or equivalent experience. Senior Level: Demonstrates the ability to cross trail lines of business, process basic adjustments under $3,500.00 within an account or singe division. Ability to manage portfolios for 3 or more lines of business. Process credit requests up to $5,000.00. Is proficient in reading Dun & Bradstreet and Experian reports. Can navigate systems at an advanced level and can describe system processes to peers. Has the ability to mentor and assist with the implementation of training collectors at the Entry and Intermediate levels. Has successfully completed leadership classes. Demonstrates advances analytical ability to analyze and communicate the impact of changes to accounts. Exhibits excellent verbal, written, and formal presentation skills, 3-5 years of accounting experience, billing experience and has a Bachelor's Degree in Accounting or Finance related field. Education, Experience & Qualifications The successful candidate will have an associate's degree or equivalent experience, have the ability to work with specific timelines, the ability to work on site in Rutland, VT and be legally eligible to work in the US. A demonstrated ability to work as part of a team in a collaborative environment and 0-2 years of accounting or related experience is desired. A bachelor's degree in an accounting or finance related field and customer service experience is preferred. Proficiency with Microsoft Office Applications, basic to intermediate knowledge or Excel, excellent verbal, written, analytical and formal presentation skills and the ability to work under pressure are required. Attributes Responsible, team-oriented individual who is attentive, organized, adaptable, and results-oriented with the ability to see the larger picture while focusing on detailed information. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Our client located in Brattleboro, VT is looking for a Billing Specialist to join their growing team! High school diploma or equivalent 2 years of billing experience (physician billing preferred); CPC or equivalent a plus Excellent communication and customer service skills Strong attention to detail and prioritization skills Benefits you will receive as the Billing Specialist: $17-$21/hour, depending on experience Full-time hours with some flexibility Competitive benefits upon hire For the Billing Specialist position your duties will include: Submit insurance claims in a timely and accurate manner Work closely with patients, providers, and third parties Review Accounts Receivable and address any discrepancies Assist team with claim, coding, and billing issues Other tasks as assigned Would you like to put your billing experience to work at a busy, well-established employer? We want to hear from you! To apply for this position, please email your resume to ****************, call ************ or apply online at *************** We are here to help! For your convenience, Masiello Employment Services offers phone & video interviews/meetings. We can't wait to virtually meet you! MAS603

The Credit and Collections Specialist provides VGS's 56,000 customers with high quality, effective and efficient service regarding their natural gas service. This position is primarily responsible for collection of delinquent bills and helping customers find solutions to maintain their gas service. They answer incoming phone calls and emails, proactively reach out to customers, and work on projects to improve the customer experience. A typical day might also include visits to customer homes to complete the collections process, working with community partners, and leveraging technology to improve processes. The best Collectors are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to them and they are confident at troubleshooting or investigating if they do not have enough information. They ensure excellent service standards, solicit customer feedback, and work to maintain high customer satisfaction. WHAT ARE THE DUTIES AND RESPONSIBILITIES FOR THIS POSITION?: Provides high quality customer service: asks questions, understands concerns, works with challenging customers, and develops creative, effective solutions for customer's issues, complaints or concerns. Delivers valuable, effective, and efficient service to customers regarding their accounts, including initiating gas and appliance service or other energy-related activities, by phone, in person, written or via electronic means. Recognizes and communicates to customers when eligible for available programs, such as the low-income discount. Sets up accounts appropriately as needed. Analyzes usage, billing, budgets, service, and energy information to provide accurate response to inquiries including understanding and explaining regulatory rules and fee structures in a responsible and customer-friendly manner. Responds to all customer inquiries regarding bills, service, marketing, energy efficiency, rates, and other related matters. Schedules service and meter work requests with dispatch to ensure timely completion. Promotes energy efficiency programs, marketing, service programs, and other relevant programs to customers. Manages the delinquent account process including mailing disconnect notices, contacting customers with delinquent accounts to collect payment or make payment arrangements, and determining when appropriate to have gas discontinued due to non-payment or written off to the collection agency. On the road collections include collection of delinquent dollars, delivering notices of potential discontinuation of service, disconnection of service for non-payment, delivering tenant letters, investigating meter reads and completing CGI (Can't Get In) turn offs. Supports processing fuel assistance dollars and determining end of year refunds. Oversees LIAP program for discount and eligibility requirements in accordance with PUC regulatory requirements. Works with DPS and PUC to achieve satisfactory resolution of customer issues. Plays a leadership role in communication with customer care team including presentations when necessary, training others, and tracking required information. Maintains set telephone service productivity measures. Continuously evaluates, identifies, and works to implement opportunities to drive process improvements that positively impact the customer experience. Other duties as required or requested. DESIRED SKILLS FOR THIS POSITION: Ability to flourish in a fast-paced, highly collaborative environment that requires flexibility, constant prioritization and organization. Adapts easily to changing needs of our customers and work environment. Clear and effective communicator, both verbal and written. A responsive listener, and an efficient collaborator in a way that builds excellent relationships internally and externally. Possesses a friendly and positive attitude. Ability to analyze and problem solve with provided information to resolve customer situations and meet/exceed customers' expectations. High degree of attention to detail, confidentiality, and accuracy. Ability to follow regulatory guidelines and departmental policies. Must understand and be able to explain VGS tariff and regulatory rules in a customer friendly way. Ability to use strong math and analytical skills to analyze bill and usage information, run reports, and develop appropriate budget & payment strategies. Excellent technology skills - must have working knowledge of Microsoft Office products and the ability to learn new technology systems. Strong interpersonal skills and ability to work within a team environment. Reliable and have a strong work ethic. A self-starter. Ability to use a large wrench to shut off meters using minimal to significant force. Ability to calmly handle potential conflict situations when making collections. A high school diploma or GED. Previous credit & collections, and customer service experience required PHYSICAL DEMANDS/WORK CONDITIONS: Frequently work outdoors with exposure to weather conditions including extreme cold. Position is Safety Sensitive and subject to appropriate drug and alcohol testing as prescribed by the Federal Register 49 CFR-Section 199. Equal Employment Opportunity Employer - Statement At VGS, we are committed to fostering a workplace culture where everyone is welcomed, respected, and valued. We believe in creating an environment that encourages diverse viewpoints, experiences, and backgrounds, contributing positively to our organization's strength and adaptability. Candidates across all markers of identity (age, race, gender, etc.) are highly encouraged to apply, even if every skill requirement does not match perfectly, because we believe in continuous improvement and support our employees in achieving goals and objectives.

Job DescriptionDescription: We are seeking a detail-oriented Accounts Receivable Accountant to join our finance team. This role is primarily focused on managing customer accounts receivable and trade spend activities while providing support for accounts payable and general accounting functions. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience with customer collections and trade agreement processing. This position offers the opportunity to work cross-functionally with Sales, Finance, and external customers to resolve complex billing issues and maintain positive customer relationships. Details: This position is primarily on site at our facility in Hinesburg, VT Monday - Friday 8:30 - 4:30pm Starting salary from $50,000 Responsibilities Accounts Receivable (80%) Maintain customer accounts receivable files and documentation accurately in accordance with company policy and accepted accounting practices. Communicate daily with customers to resolve past-due receivables, focusing on root cause analysis to eliminate habitual customer issues in partnership with Seafax. Review customer deductions for appropriate supporting documentation and collaborate with teams and customers when additional information is needed. Research and resolve unsubstantiated customer deductions and short-pays with team members. Process customer deductions and verify against customer trade agreements in accordance with trade spend policies and procedures, obtaining Sales and Finance approvals as required. Handle daily check deposits using RDC device, prepare deposits for approval, record credit card transactions, and perform cash application. Assist with month-end closing process, including accounts receivable sub-ledger and monthly trade spend accrual reconciliation. Review customers' D&B Credit Reports and credit references to determine creditworthiness and establish credit limits. Maintain and update corporate credit policies and procedures. Manage EDI communications and integration between EDI partners, company, and customers. Prepare AR aging analysis and cash flow projections upon request. Accounts Payable Support (10%) Provide backup support for accounts payable functions during peak periods or staff absences. Assist with customer payment processing and posting. Support with aging report maintenance and collection efforts. Help reconcile customer accounts as needed. General Accounting (10%) Participate in month-end and year-end closing procedures Assist with audit preparations and documentation Support special projects and process improvement initiatives Maintain organized digital and physical filing systems Requirements: Qualifications Bachelor's degree in accounting, finance, business or related fields. 2+ years of accounting experience with focus on AP/AR. Working knowledge of generally accepted accounting practices. Proficiency with MS Office products, especially Excel Experience with ERP systems Skills & Competencies High degree of accuracy and attention to detail Strong analytical and problem-solving abilities Excellent time management and organizational skills Ability to work independently and as part of a team Professional communication and interpersonal skills Adaptability to changing priorities and deadlines

The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creating positive pay habits, and assisting customers with billing and service inquiries. Hiring Range: From $18.00-$22.00 per hour. Key Responsibilities Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts. Documents all internal and external communications to ensure proper transmission of customer interactions. Assesses the critical information within a customers' account to determine the best course of action while retaining the customer. Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances. Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns. Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences. Acts as a liaison between customers and other departments within the organization to mitigate credit risk. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions Entry Level : Demonstrates the ability to identify account type, billing process and service levels. Can competently navigate through multiple platforms and systems. Is able to read and reconcile account history identifying discrepancies, billing needs, account stats and resolution needed. Ability to manage portfolios for one line of business. Ability to leverage department resource to execute monthly reporting needs and standards. Effectively manages a portfolio of customers via phone, fax, email and customer portals regarding their accounts. Fields inbound phone calls and resolves inquiries. Maintains communication with customer and division teams. Demonstrates proper Excel skills. Has 0-2 years of accounting or related experience, associates degree in accounting or finance related field or equivalent experience. Intermediate Level : Demonstrates competencies of all Entry Level requirements with little to no assistance. Has the ability to perform unapplied cash process, assists with training of new staff and understands the bankruptcy process. Has the ability to resume services and billing on delinquent accounts. Has the ability to manage portfolios for two lines of business. Leverages educational opportunities for advanced training in customer service, conflict resolution and company technology platforms. Demonstrates advanced Excel skills, 2-4 years of accounting or related experience, Bachelor's Degree in Accounting or Finance related field or equivalent experience. Senior Level : Demonstrates the ability to cross trail lines of business, process basic adjustments under $3,500.00 within an account or singe division. Ability to manage portfolios for 3 or more lines of business. Process credit requests up to $5,000.00. Is proficient in reading Dun & Bradstreet and Experian reports. Can navigate systems at an advanced level and can describe system processes to peers. Has the ability to mentor and assist with the implementation of training collectors at the Entry and Intermediate levels. Has successfully completed leadership classes. Demonstrates advances analytical ability to analyze and communicate the impact of changes to accounts. Exhibits excellent verbal, written, and formal presentation skills, 3-5 years of accounting experience, billing experience and has a Bachelor's Degree in Accounting or Finance related field. Education, Experience & Qualifications The successful candidate will have an associate's degree or equivalent experience, have the ability to work with specific timelines, the ability to work on site in Rutland, VT and be legally eligible to work in the US. A demonstrated ability to work as part of a team in a collaborative environment and 0-2 years of accounting or related experience is desired. A bachelor's degree in an accounting or finance related field and customer service experience is preferred. Proficiency with Microsoft Office Applications, basic to intermediate knowledge or Excel, excellent verbal, written, analytical and formal presentation skills and the ability to work under pressure are required. Attributes Responsible, team-oriented individual who is attentive, organized, adaptable, and results-oriented with the ability to see the larger picture while focusing on detailed information. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Job DescriptionDescription: The Billing Coordinator II will: Demonstrate patient accounting skills in three or more of the following areas: billing, follow-up, administrative support, customer service, and cash posting. Be functional in computer-based applications in the following areas, EMR, Microsoft Office, Adobe Acrobat, and Clearinghouse software. Demonstrate full compliance with government and contract regulation. Meet internal and external customer's expectations. Requirements: Associate degree Bachelor's degree (preferred) Two (2) years' billing, collection, customer service, cash posting, and administrative support experience with a multi-hospital system. Five (5) years' experience (preferred) Two (2) years' experience with Microsoft Office Suite (preferred) Proficient in Microsoft Office Suite Working knowledge of CPSI or other healthcare hospital EMR Possesses excellent oral and written communication skills. Patient advocacy skills. Self-motivated and functions independently. Demonstrates problem-solving and problem-prevention skills.

**What Account Management contributes to Cardinal Health:** **Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.** **Responsibilities:** **Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs** **Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service** **Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives** **Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions** **Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.** **Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives** **Track, measure, and report key performance indicators monthly** **Build and maintain long-term trusted relationships with customer to support retention and growth of the account** **Qualifications:** **Bachelor's degree in related field, or equivalent work experience, preferred** **2-4 years of customer management experience, preferred** **Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred** **Demonstrated ability to work in a fast-paced, collaborative environment, preferred** **Highly motivated and able to work effectively within a team, preferred** **Strong communication skills with the ability to build solid relationships. preferred** **Ability to travel to customer locations, as needed is preferred** **What is expected of you and others at this level:** **Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks** **Works on projects of moderate scope and complexity** **Identifies possible solutions to a variety of technical problems and takes actions to resolve** **Applies judgment within defined parameters** **Receives general guidance may receive more detailed instruction on new projects** **Work reviewed for sound reasoning and accuracy** **Anticipated salary range:** $57,000.00 - $81,600.00 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. **Medical, dental and vision coverage** **Paid time off plan** **Health savings account (HSA)** **401k savings plan** **Access to wages before pay day with my FlexPay** **Flexible spending accounts (FSAs)** **Short- and long-term disability coverage** **Work-Life resources** **Paid parental leave** **Healthy lifestyle programs** **Application window anticipated to close:** 1/17/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The Credit and Collections Specialist provides VGS's 56,000 customers with high quality, effective and efficient service regarding their natural gas service. This position is primarily responsible for collection of delinquent bills and helping customers find solutions to maintain their gas service. They answer incoming phone calls and emails, proactively reach out to customers, and work on projects to improve the customer experience. A typical day might also include visits to customer homes to complete the collections process, working with community partners, and leveraging technology to improve processes. The best Collectors are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to them and they are confident at troubleshooting or investigating if they do not have enough information. They ensure excellent service standards, solicit customer feedback, and work to maintain high customer satisfaction. WHAT ARE THE DUTIES AND RESPONSIBILITIES FOR THIS POSITION?: Provides high quality customer service: asks questions, understands concerns, works with challenging customers, and develops creative, effective solutions for customer's issues, complaints or concerns. Delivers valuable, effective, and efficient service to customers regarding their accounts, including initiating gas and appliance service or other energy-related activities, by phone, in person, written or via electronic means. Recognizes and communicates to customers when eligible for available programs, such as the low-income discount. Sets up accounts appropriately as needed. Analyzes usage, billing, budgets, service, and energy information to provide accurate response to inquiries including understanding and explaining regulatory rules and fee structures in a responsible and customer-friendly manner. Responds to all customer inquiries regarding bills, service, marketing, energy efficiency, rates, and other related matters. Schedules service and meter work requests with dispatch to ensure timely completion. Promotes energy efficiency programs, marketing, service programs, and other relevant programs to customers. Manages the delinquent account process including mailing disconnect notices, contacting customers with delinquent accounts to collect payment or make payment arrangements, and determining when appropriate to have gas discontinued due to non-payment or written off to the collection agency. On the road collections include collection of delinquent dollars, delivering notices of potential discontinuation of service, disconnection of service for non-payment, delivering tenant letters, investigating meter reads and completing CGI (Can't Get In) turn offs. Supports processing fuel assistance dollars and determining end of year refunds. Oversees LIAP program for discount and eligibility requirements in accordance with PUC regulatory requirements. Works with DPS and PUC to achieve satisfactory resolution of customer issues. Plays a leadership role in communication with customer care team including presentations when necessary, training others, and tracking required information. Maintains set telephone service productivity measures. Continuously evaluates, identifies, and works to implement opportunities to drive process improvements that positively impact the customer experience. Other duties as required or requested. DESIRED SKILLS FOR THIS POSITION: Ability to flourish in a fast-paced, highly collaborative environment that requires flexibility, constant prioritization and organization. Adapts easily to changing needs of our customers and work environment. Clear and effective communicator, both verbal and written. A responsive listener, and an efficient collaborator in a way that builds excellent relationships internally and externally. Possesses a friendly and positive attitude. Ability to analyze and problem solve with provided information to resolve customer situations and meet/exceed customers' expectations. High degree of attention to detail, confidentiality, and accuracy. Ability to follow regulatory guidelines and departmental policies. Must understand and be able to explain VGS tariff and regulatory rules in a customer friendly way. Ability to use strong math and analytical skills to analyze bill and usage information, run reports, and develop appropriate budget & payment strategies. Excellent technology skills - must have working knowledge of Microsoft Office products and the ability to learn new technology systems. Strong interpersonal skills and ability to work within a team environment. Reliable and have a strong work ethic. A self-starter. Ability to use a large wrench to shut off meters using minimal to significant force. Ability to calmly handle potential conflict situations when making collections. A high school diploma or GED. Previous credit & collections, and customer service experience required PHYSICAL DEMANDS/WORK CONDITIONS: Frequently work outdoors with exposure to weather conditions including extreme cold. Position is Safety Sensitive and subject to appropriate drug and alcohol testing as prescribed by the Federal Register 49 CFR-Section 199. Equal Employment Opportunity Employer - Statement At VGS, we are committed to fostering a workplace culture where everyone is welcomed, respected, and valued. We believe in creating an environment that encourages diverse viewpoints, experiences, and backgrounds, contributing positively to our organization's strength and adaptability. Candidates across all markers of identity (age, race, gender, etc.) are highly encouraged to apply, even if every skill requirement does not match perfectly, because we believe in continuous improvement and support our employees in achieving goals and objectives.

The Billing Specialist performs a variety of routine and non-routine simple to moderately complex billing functions to ensure proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts. This position consists of three levels: Billing Coordinator; Billing Specialist; and Senior Billing Specialist. #INDSJ Hiring Range: From $21.00-$23.00 per hour. Key Responsibilities * Gains thorough understanding of all components that make up the operations of Casella Resource Solutions (CRS) including the different lines of business, customer base, equipment, division structure, and services offered by the company to increase efficiency and value in our billing process. * Understands correct procedures for billing and processing sales adjustments for assigned accounts within the billing systems to enable efficient billing processes, and is knowledgeable of Casella's systems, operations, and processes to supply information upon request of the customer and/or other department. * Audits weight tickets for current month prior to month end close to ensure accurate billing. * Maintains on time monthly invoicing for all CRS assigned accounts. * Reconciles rebate accounts associated with assigned customers/vendors monthly to make any necessary corrections. * Understands how to run billing reporting when necessary. * Assists Collection department and finance team with special project assignments as needed. * Maintains monthly reporting requirements for customer specific reporting. * Completes monthly customer level profit and loss spreadsheet after billing conclusion at month end. * Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. * Career Path Definitions & Distinctions Billing Specialist I: Demonstrates the ability to complete basic billing data entry, completes non-complex report formatting, shows an understanding of the operations that occur in Casella Resource Solutions, creates invoices, and resolves any billing related issues. Billing Specialist II: Demonstrates the ability to complete accurate, more complex reports, completes complicated rebate transactions, focuses on more detailed and complicated weight tickets, receiving reports, pricing structures and transactions. Performs associated accounts payable for assigned customer accounts in addition to billing. Prepares customer level profit and loss spreadsheets monthly. Billing Specialist Sr.: Demonstrates the ability to complete analysis of account billing, has a clear understanding of the relationship between pricing, volume and vendor changes on accounts. Has the ability to assist account managers and finance team on items impacting the customer level P & L. Handles work related projects specific to accounts as assigned by other members of the finance team. Displays leadership and training skills and applies then to the supervision, hiring of, training and reviewing billing roles and processes. Education, Experience & Qualifications The successful candidate will have a High School Diploma or GED, have 1-2 year of business experience with increasing responsibilities, have demonstrated the ability to work as part of a team in a collaborative environment, have the ability to work with specific monthly timelines, and be legally eligible to work in the United States. It is preferred that the candidate has an Accounting or Finance Related degree or background and direct experience with billing, data entry, and accounts payable. The ability to work under pressure and in a fast-paced environment, high attention to detail, proficiency in Microsoft Suite, especially Excel are required. Excellent verbal, written, analytical and formal presentation skills, great relationship management skills, and a thorough knowledge and understanding of billing transactions and processes are desired. Attributes Analytical, team-oriented individual who is attentive to detail, hard worker, creative, trustworthy, adaptable and results-oriented with the ability to see the larger picture while focusing on detailed information. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Boot & Clothing Allowance, Safety Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, Tool Allowance, and More.

This position is responsible for working with the Company's customers in a B2B environment in an effort to resolve past due issues, disputes or discrepancies in a manner that is consistent with our Core Values. This position will also have an active role in supporting the new account setup process. This role will follow a Monday-Friday 8:00AM to 5:00PM schedule. Job Responsibilities: Contacts customers on past due accounts to negotiate payments through various forms of communications. Reviews options for resolving overdue accounts with customers. Makes recommendations on potential bad debt write off. Maintains collector notes, status updates, and follow up when applicable. Translates customers' issues and asks as a conduit with the responsible party to resolve. Determines credit holds/removal of held status on customer accounts. Maintains and monitors metrics driven objectives. Stays current with collection practices, procedures, and laws. Cross-trains in additional responsibilities. Performs additional duties as assigned by management. Required Qualifications: Highschool diploma or GED Previous customer service experience Computer proficiency i.e. in Microsoft Word or Excel Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed. Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Work Standards - Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.