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Become An Accounts Receivable Supervisor

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Working As An Accounts Receivable Supervisor

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $54,000

    Average Salary

What Does An Accounts Receivable Supervisor Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become An Accounts Receivable Supervisor

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Average Length of Employment
Collector Lead 3.3 years
Collection Analyst 2.9 years
Account Analyst 2.9 years
Top Careers Before Accounts Receivable Supervisor
Accountant 5.2%
Bookkeeper 3.5%
Supervisor 3.1%
Cashier 2.6%
Top Careers After Accounts Receivable Supervisor
Accountant 5.9%
Bookkeeper 4.3%
Controller 3.6%
Manager 3.6%
Supervisor 2.6%

Do you work as an Accounts Receivable Supervisor?

Accounts Receivable Supervisor Demographics

Gender

Female

67.6%

Male

22.3%

Unknown

10.1%
Ethnicity

White

60.7%

Hispanic or Latino

17.1%

Black or African American

11.6%

Asian

6.7%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

68.3%

Chinese

3.0%

Japanese

3.0%

Hindi

3.0%

Russian

3.0%

German

2.0%

French

2.0%

Mandarin

2.0%

Cantonese

2.0%

Italian

2.0%

Portuguese

1.0%

Vietnamese

1.0%

Ukrainian

1.0%

Hebrew

1.0%

Kannada

1.0%

Carrier

1.0%

Dutch

1.0%

Urdu

1.0%

Konkani

1.0%

Gujarati

1.0%
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Accounts Receivable Supervisor Education

Schools

University of Phoenix

42.5%

Strayer University

6.1%

University of Houston

4.0%

Southern New Hampshire University

4.0%

Ashford University

3.6%

Kaplan University

3.6%

Pennsylvania State University

3.2%

Miami Dade College

3.2%

Northeastern University

3.0%

Franklin University

2.8%

University of Maryland - University College

2.6%

Kean University

2.6%

Liberty University

2.6%

San Francisco State University

2.4%

Temple University

2.4%

DePaul University

2.4%

Capella University

2.2%

Indiana Wesleyan University

2.2%

American InterContinental University

2.0%

University of Central Florida

2.0%
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Majors

Business

37.4%

Accounting

32.4%

Finance

5.0%

Management

4.0%

Health Care Administration

4.0%

Psychology

1.9%

Education

1.4%

Computer Science

1.3%

General Studies

1.3%

Liberal Arts

1.3%

Economics

1.2%

Communication

1.2%

Human Resources Management

1.1%

Criminal Justice

1.1%

Marketing

1.0%

General Education, Specific Areas

0.9%

English

0.9%

Political Science

0.9%

Elementary Education

0.8%

Computer Information Systems

0.8%
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Degrees

Bachelors

40.5%

Other

24.4%

Associate

15.3%

Masters

13.4%

Certificate

4.6%

Diploma

1.3%

Doctorate

0.4%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$54,000
View Detailed Salary Report
$39,000
Min 10%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$54,000
Median 50%
$75,000
Max 90%
Best Paying Company
KBR
Highest Paying City
Dallas, TX
Highest Paying State
Texas
Avg Experience Level
4.5 years
How much does an Accounts Receivable Supervisor make at top companies?
The national average salary for an Accounts Receivable Supervisor in the United States is $54,401 per year or $26 per hour. Those in the bottom 10 percent make under $39,000 a year, and the top 10 percent make over $75,000.

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Top Skills for An Accounts Receivable Supervisor

  1. Accounts Receivables
  2. Collection Procedures
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Reconcile discrepancies between accounts receivable general ledger account and accounts receivables trial balance account.
  • Guided collection procedures and strategies to ensure payments are collected while maintaining customer relationships.
  • Worked closely with auditors to ensure A/R was either valid or reserved adequately which also ensured accurate reporting of financial statements.
  • Cultivated and maintained customer relationships through quality customer service.
  • Maintained general ledger accounts by reconciling accounts receivable detail and control accounts.

How Would You Rate Working As an Accounts Receivable Supervisor?

Are you working as an Accounts Receivable Supervisor? Help us rate Accounts Receivable Supervisor as a Career.

Top Accounts Receivable Supervisor Employers

Jobs From Top Accounts Receivable Supervisor Employers

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