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ACE Cash Express jobs

- 20 jobs
  • Sales Associate

    Ace Cash Express 4.4company rating

    Ace Cash Express job in Cleveland, OH

    ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your earning potential! WHY ACE? ACE Cash Express employees are our company's greatest asset. We empower all sales associates to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles. What's in it for you?1 ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan. 1Full-time employees are eligible for benefits subject to each plan's specific requirements. All positions are eligible to participate in our 401k subject to the specific plan document. What does a normal day look like? Understanding customers' unique needs and recommending appropriate ACE products and services. Communicating effectively with customers, empathizing with their challenges, and building trust. Providing exceptional customer service to foster lasting relationships. Handling a wide range of services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services. Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. We're looking for Sales Associates who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Sales Associates will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required. Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU! Travel Travel is primarily local but will include travel to more than one store in a day when necessary. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs. The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws. EEO Statement Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
    $22k-30k yearly est. 60d+ ago
  • Sales Associate

    Ace Cash Express 4.4company rating

    Ace Cash Express job in Youngstown, OH

    ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your earning potential! is $16.00-$17.00 per hour. WHY ACE? ACE Cash Express employees are our company's greatest asset. We empower all sales associates to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles. What's in it for you?1 ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan. 1Full-time employees are eligible for benefits subject to each plan's specific requirements. All positions are eligible to participate in our 401k subject to the specific plan document. The pay range for this position is $16.00-$17.00 per hour. What does a normal day look like? Understanding customers' unique needs and recommending appropriate ACE products and services. Communicating effectively with customers, empathizing with their challenges, and building trust. Providing exceptional customer service to foster lasting relationships. Handling a wide range of services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services. Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. We're looking for Sales Associates who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Sales Associates will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required. Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU! Travel Travel is primarily local but will include travel to more than one store in a day when necessary. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs. The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws. EEO Statement Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
    $16-17 hourly 54d ago
  • Customer Service Representative, Call Center - Blue Ash, OH

    Green Dot 4.6company rating

    Ohio job

    This role will need to work in the Blue Ash, OH office and will not be a remote role. Hourly Rate $20.00/hour What does a Customer Service Representative do at Green Dot? As a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues. As a Customer Service Representative, you can look forward to: Ensuring that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies. Receiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Demonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority. Advocating as the “voice of the customer” to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes. Sharing information and knowledge with other team members to recognize and reduce the number of repeated issues. Capturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained. Following escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues. Utilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail. You might be the right match for this role if: You can demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner. You have the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products. Ready to join us in our mission? These are the qualifications we are looking for: Required: High school diploma or equivalent Minimum 2 years of customer service and/or contact center experience Experience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic Proficiency in MS Outlook, Word, PowerPoint and Excel skills Preferred: Bachelor's degree Experience with financial products/technology Proven success working in a collaborative team within a fast-paced, highly visible, customer-centric and focused environment. POSITION TYPE Regular PAY RANGE <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
    $20 hourly Auto-Apply 60d+ ago
  • Quality Assurance Specialist (Blue Ash, OH)

    Green Dot 4.6company rating

    Remote or Cincinnati, OH job

    We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION This role will need to work in the Blue Ash, OH office. Travel required for this role is Job Summary The QA Specialist is responsible for reviewing and evaluating key aspects of the business processes on an ongoing basis to ensure they support internal policies and Regulation E requirements. When issues are identified, it is the QA Specialist's role to work with management and the relevant business units to remediate the issues in a timely fashion and to ensure they were implemented and functioning as intended. The QA Specialist participates in weekly calibration sessions with 3rd party vendor providers to calibrate scoring, assist with recommended coaching, as well as identify opportunities in the customer support experience. Job Responsibilities Develop appropriate quality control processes for post-completion reviews to ensure complaint handling conforms to the Customer Experience Program and supporting policies and procedures. Provide timely, accurate and courteous responses to questions from the floor regarding quality within timeframe established by management. Review Customer interactions to ensure best customer service and protocol is practiced. Evaluate agent performance on calls and ensure quality is met for regulation standards. Conduct sample testing every day/week/month which includes to listening to calls, performing case reviews, tracking opportunities, and reporting the findings out. Work within a team to accomplish daily and long-term goals. Assist with escalations as needed Initiate outbound calls as needed for customer follow up and/or resolution. Maintain awareness of system speed and failures and communicate to Management for resolution Assist CSR's with questions through proactive issue/problem identification and communication. Recommend metrics, reporting, and other feedback mechanisms covering quality control and other review activities to provide insight into the health of the complaint resolution process and identify areas for potential enhancements and training opportunities. Work with Customer Experience and Support's complaint response team when process enhancements and training opportunities are identified, assisting with agent training and participating in the development of updated processes, procedures, and tools Escalate potential compliance concerns and significant customer service opportunities identified through the pre- and post-submission review of complaints and follow-up questions. Coordinate activity with third-party BPO's to drive customer engagement improvements Perform other duties as needed. Job Requirements 2 to 4 years work experience in compliance, risk management, customer service or banking operations Previous Quality Assurance Analyst experience in a Dispute Call/Center Environment required Proven ability to understand retain specific knowledge of complex information to ensure compliance with regulatory requirements Comprehensive understanding of processes related to financial/banking laws and regulations Strong verbal and written communication skills Strong interpersonal skills with the ability to build relationships Strong analytical, research, organizational and problem-solving skills Proficiency with MS Office especially Excel required Experience with different relational databases like Teradata, Oracle, and SQL Server Travel Preferred Regulation E environment experience preferred Bachelor's degree Financial services industry experience preferred POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $48,200 to $72,400 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
    $48.2k-72.4k yearly Auto-Apply 53d ago
  • Lead HR Generalist (Blue Ash, OH)

    Green Dot 4.6company rating

    Ohio job

    This role will need to work in the Blue Ash, OH office. We are seeking a Lead HR Generalist with deep expertise in employee relations, HR compliance, and call center operations. The ideal candidate will have a proven track record supporting high-volume environments, strong experience in recruiting and talent acquisition, and a thorough understanding of HR policies, employment law, and OSHA requirements. This role requires proficiency in HR analytics, Workday, and Microsoft Suite, as well as experience facilitating training, orientations, and learning programs. Familiarity with generative AI tools and their application in HR is a plus. The Lead HR Generalist will primarily support employees in our Blue Ash, OH office and serve as a strategic partner to management and staff. Key Responsibilities • Provide strategic employee relations support to managers and staff, ensuring positive workplace culture and compliance with HR policies, procedures, and legal requirements. • Lead and document employee investigations, corrective actions, and performance management processes. • Advise on employment separations, retirements, and leaves of absence, ensuring compliance with company benefits plans and regulatory standards. • Maintain up-to-date knowledge of federal, state, and local employment laws, including OSHA requirements, Leave of Absence, and ensure workplace safety compliance. • Serve as the primary HR contact for the onsite call center, addressing employee concerns, supporting operational needs, and driving engagement initiatives. • Partner with call center leadership to resolve issues, improve performance, and foster a positive work environment. • Collaborate with the Talent Acquisition team to attract, select, and onboard top talent for the Blue Ash call center and other business units. • Lead recruitment activities, including job postings, interviews, candidate evaluation, and onboarding processes. • Partner with Total Rewards, employees and managers on Leave of Absence (LOA) cases. Including FMLA, ADA, state leaves, and company programs, ensuring compliance and clear communication. • Provide consultative guidance to leaders on complex or sensitive LOA situations, balancing operational needs, legal requirements, while supporting return to work planning, accommodations and smooth reintegration into work. • Facilitate training sessions, orientations, and ongoing learning programs to enhance employee skills and compliance awareness. • Support the creation and implementation of development initiatives, leveraging generative AI tools where appropriate. • Analyze HR data to identify trends, risks, and opportunities for improvement in employee satisfaction, retention, and operational efficiency. • Prepare and present reports to management, recommending actionable solutions. • Develop and implement HR programs and initiatives aligned with business objectives. • Seek opportunities to improve HR processes, employee experience, and organizational effectiveness. Requirements • Bachelor's degree preferred. • Minimum 6 years of HR experience, with significant exposure to call center environments and employee relations. • Demonstrated experience in HR compliance, investigations, and regulatory requirements (including OSHA). • Experience with recruiting, talent acquisition, and onboarding. • Proficiency in Workday, Microsoft Suite, and HR analytics. • Exposure to generative AI tools in HR is a plus. Measures for Success • High levels of client satisfaction and positive feedback from business units. • Key contributor to HR team, adding measurable value to the business. • Strong, collaborative relationships with business leaders and HR peers. • Sustained compliance with HR policies, employment law, and OSHA standards. • Effective recruitment and onboarding of top talent for the call center. Essential Skills • Exceptional coaching, consulting, facilitation, and problem-solving abilities. • Strong knowledge of HR compliance, employment law, and workplace safety. • Ability to analyze data, identify trends, and implement solutions. • Excellent communication, interpersonal, and relationship-building skills. • Commitment to continuous improvement and embracing new technologies, including generative AI. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $94,300 to $141,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.
    $48k-64k yearly est. Auto-Apply 4d ago
  • Remote - Lead Partner Product Manager

    Green Dot 4.6company rating

    Remote or Ohio job

    We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION Lead Partner Product Manager- TailFin Labs Joint Venture Role Overview We are seeking an innovative, customer-centric, and strategic leader to drive ideation, solutioning, and delivery of high-impact initiatives. This role partners closely with business leadership, partners, Product, and cross-functional teams to transform concepts into actionable solutions, ensuring alignment with business objectives and partner needs. The position involves working with high-value partners to deliver strategic outcomes and long-term growth opportunities while supporting both retail and online channels. The ideal candidate combines strong analytical skills with a visionary approach to roadmap planning and execution. Key Responsibilities Innovation, Concept Ideation & Validation Generate and refine innovative product concepts that address market opportunities and partner needs. Take partner concepts and transform them into real, market-ready solutions. Conduct market research and competitive analysis to validate ideas. Financial Analysis & Business Case Development Apply data-driven decision making to evaluate opportunities and prioritize investments. Create detailed cost-benefit analyses and financial models for new opportunities. Package concepts into compelling business proposals and present them to executives for approval. Present ROI projections and secure stakeholder buy-in. Public Speaking & Executive Communication Prepare and deliver professional presentations to executives, partners, and stakeholders. Represent the product strategy in high-visibility forums, ensuring clarity and impact. Strategic Roadmap Planning Build and maintain a long-term roadmap for partner initiatives. Align roadmap with organizational goals and evolving market trends. Solutioning with Partners Collaborate with Product and Engineering to translate concepts into feasible solutions. Define solution requirements and ensure alignment with business objectives. Delivery & Execution Define and track key milestones for product launches and enhancements. Ensure timely delivery within budget and to meet agreed-upon business objectives. Retail & Online Channel Support Drive initiatives that enhance customer experience and engagement across retail and online channels. Ensure solutions are optimized for omnichannel delivery and partner integration. Qualifications Minium 5 years of product management and/or strategic consulting experience. Proven experience in product management with a focus on strategic planning and execution. Strong executive communication skills, including the ability to prepare and deliver compelling presentations to senior leadership and external partners. Experience in omnichannel strategy, supporting both retail and online channels. Experience in financial services, core banking systems, and/or payment processing (required). Demonstrated ability to create financial models and cost-benefit analyses for business cases. Excellent collaboration skills across business leadership, partners, Product, and technical teams. Ability to manage multiple initiatives in a fast-paced environment while maintaining a customer-centric approach. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $120,700 to $180,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
    $120.7k-180.9k yearly Auto-Apply 40d ago
  • Agency Complaints Specialist (Blue Ash, OH)

    Green Dot 4.6company rating

    Ohio job

    This role will need to work in the Blue Ash, OH office. The objective of the position is to investigate and respond to written regulatory complaints that customers file against Green Dot to attain the best possible response and resolution. Agency Complaint Specialists are responsible for resolving the most escalated customer-initiated issues to the highest professional standards. In Green Dot Customer Escalations, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make an impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues. Job Responsibilities Provide accurate and comprehensive written analysis and responses to customer complaints that have been filed with a state or federal regulator within the appropriate timeframes. Ensure that all customer escalations that have been filed with a state or federal regulator are managed to excellent professional standards and within Green Dot terms and policies. Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners, and vendors to manage issues through to a complete resolution in a timely manner. Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters, whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority. Demonstrate ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting, and analyzing systematic issues and recommending solutions to improve processes and products. Advocate as the “voice of the customer” to Green Dot. Proactively make recommendations to address root causes of escalations and complaints by leveraging escalation contacts and processes. Understand current business processes and tools that impact our customers and work with manager and the necessary owners internally to resolve any issues and fix processes. Share information and knowledge with other team members to recognize and reduce the number of repeated issues. Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained. Follow escalation and complaint procedures to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues. Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused front-line efforts to fail. Support Green Dot employees and executives with resolving customer issues. Maintain contact with all other relevant customer groups within Green Dot to ensure support for resolution of customer issues, consistency of approach and smooth cross-department cooperation. Actively participate in ensuring that Green Dot knowledge base is up to date. Participate in team meetings, discussions and other activities as required in order to support the team and improve quality of the operation. Job Requirements Bachelor's Degree preferred 7 years of customer service experience preferred 3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints) preferred, experience in a financial services environment a plus 3 years of experience with responding to written regulatory complaints (or equivalent). Knowledgeable in bank and deposit compliance regulations (e.g. Regulation E and UDAAP) Must be able to exercise discretion and independent judgment with minimal supervision Exceptional written skills with the ability to communicate with all levels of executive management. Excellent oral and interpersonal communication skills. Excellent organizational skills. Detailed oriented and strong listening and analytical skills. Intermediate level of knowledge/expertise with PC hardware and software (Word, Excel, Access and PowerPoint). Demonstrated ability to work well in a high paced work environment. Committed to providing objective and unbiased analysis of work production. Dedication to providing exceptional customer service. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $57,900 to $86,700 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.
    $57.9k-86.7k yearly Auto-Apply 4d ago
  • Operations Specialist (Blue Ash, OH)

    Green Dot 4.6company rating

    Remote or Cincinnati, OH job

    We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION This role will need to work in the Blue Ash, OH office. Responsibilities Work assigned garnishments/liens/levies daily within established internal or agency required due dates. Contact requesting agency for questions regarding garnishment. Ensure prepared response is timely and returned to requesting agency. Follow internal procedures to ensure garnishment, lien or levy is properly responded to and all established procedures are followed. Properly notate account, debit garnishment account and work with other internal departments to ensure check is mailed to requesting agency. Escalate issues to the Supervisor as needed. Performs other duties as assigned or requested from management. R equirements 2+ years of related experience One to three years' experience in financial services industry, preferably in a garnishment/lien/levy function. Must have excellent communication skills in all areas - in person, in writing and on the telephone. Proficiency with Microsoft Office applications (including Word, Excel, Access and PowerPoint); Must be organized, efficient, and professional. Must be extremely detail oriented. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $39,700 to $59,600 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
    $39.7k-59.6k yearly Auto-Apply 41d ago
  • Senior Loan Processor- Home Lending

    Wells Fargo 4.6company rating

    Columbus, OH job

    **About this role:** Wells Fargo is seeking a Senior Loan Processor (SAFE) in Transactions and Processing as part of Home Lending Learn more about the career areas and business divisions at wellsfargojobs.com **In this role, you will:** + Perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file + Submit loan file to underwriting for review. + Ensure all compliance and underwriting guidelines are met. + Enter loan information into the system. + Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics. + Act as an escalation point for lower-level Mortgage Processors to resolve issues and provide guidance and training. + Interact with immediate team, functional area and internal peers. + Interact with internal and external customers. + This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. **Required Qualifications:** + 4+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. **Desired Qualifications:** + Exposure to Wells Fargo CORE application + Ability to gather, organize, and interpret data. + Ability to navigate multiple computer screens while working on the phone + Good attention to detail and accuracy skills + Good verbal, written, and interpersonal communication skills + Excellent customer service skills + Strong Multitasking experience. **Job Expectations:** + Willingness to work Monday- Friday 7am to 6pm local time. + This position is not eligible for Visa sponsorship. + Willingness to work on-site at stated location on the job opening. + This position offers a hybrid work schedule. + Required location(s) listed below. Relocation assistance is not available for this position. + This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website ( ************************************************ ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary **Location:** + 3075 Loyalty Circle, Columbus, OH **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $25.48 - $37.98 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 30 Dec 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-511314
    $43k-58k yearly est. 11d ago
  • Store Manager

    Ace Cash Express 4.4company rating

    Ace Cash Express job in University Heights, OH

    The Store Manager serves as the face of ACE Cash Express to our customers. On top of providing customer service and facilitating sales, you will also build professional relationships with customers, and gain in-depth knowledge of our lending (where applicable), check cashing and card services. WHY ACE? ACE Cash Express employees are our company's greatest asset. We empower all store managers to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles. What's in it for you?1 ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan. 1 Full-time employees are eligible for benefits subject to each plan's specific requirements. All positions are eligible to participate in our 401k subject to the specific plan document. What does a normal day look like? Understanding customers' unique needs and recommending appropriate ACE products and services. Supporting Sales Associates and guiding them toward success in their roles. Prioritizing active listening, clear communication, and empathy in all customer interactions. Managing operations and driving overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services, with a strong attention to detail. Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. We're looking for Store Managers who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Store Managers will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required. Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU! Travel There may be occasions where the employee will travel to other stores to work. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs. The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws. EEO Statement Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
    $33k-62k yearly est. 60d+ ago
  • Lead UX/UI Software Engineer

    Wells Fargo 4.6company rating

    Columbus, OH job

    About this role: Wells Fargo is seeking a Lead UX/UI Software Engineer. The ideal candidate will have a strong background in designing and developing user-centric software solutions, blending innovative user experience (UX) and user interface (UI) design with robust software engineering skills. This role offers the opportunity to play a key part in shaping the digital products that will redefine how Wells Fargo employees interact with internal tools and systems. In this role, you will: * Lead the design and development of intuitive, engaging, and accessible user interfaces for web applications. * Collaborate with product managers, designers, and other developers to understand project requirements and translate them into effective UX/UI solutions. * Conduct user research, usability testing, and analysis to inform design decisions and improve product usability. * Develop high-fidelity prototypes and wireframes using modern design tools and methodologies. * Write clean, maintainable, and efficient code (C# Blazor Server, HTML, CSS, JavaScript, and relevant frameworks). * Mentor junior team members and promote best practices in UX/UI design and development. * Stay up to date with emerging trends in UX/UI and software development to continually improve our products. * Ensure consistency of design across platforms and adherence to brand guidelines Required Qualifications: * 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * 5+ years of professional experience in UX/UI design and software development. * Proficiency with design tools such as Figma, Sketch, Adobe XD, or similar. * Strong coding skills in .NET MVC core or C# Blazor Server, HTML, CSS, JavaScript, and modern frameworks such as Radzen, SyncFusion, Telerik, or DevExpress. * Hands on experience in using RESTful Application Program Interfaces (API) * Proven track record of delivering successful digital products with exceptional user experiences. * Excellent communication and collaboration skills. * Portfolio showcasing relevant UX/UI design and development projects. * Experience with accessibility standards and responsive design. * Ability to manage multiple projects and prioritize tasks in a fast-paced environment. Desired Qualifications: * Hands on experience in working in private cloud environment (PCF/OCP) and/or public cloud environment (GCP or Azure) * Good understanding of CI/CD pipelines such as Jenkins, Harness, and UDeploy * Experience in Behavioral Driven Development (BDD) & Domain Driven Development (DDD). * Excellent technical design documentation and verbal communication skills * Hands on experience in delivering high value projects in Agile (SCRUM) methodology using preferably JIRA tool. * Act as senior member of the team and work closely with various business stakeholders to understand requirements, define and develop appropriate solutions * Problem solving & critical thinking Job Expectations: * Must be amenable to work in an Agile environment * Must be compliant with organizational guidelines to work from office location * This position is not eligible for Visa sponsorship. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $224,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 28 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $119k-224k yearly 3d ago
  • Remote - Compliance Analyst - Issues Management

    Green Dot 4.6company rating

    Remote or Ohio job

    We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION Job Responsibilities Meet with relevant management and appropriate parties to discuss identified issues Work with Issue Owners and/or Stakeholders in obtaining Root Cause Analysis and Management Action Plans for Compliance Issues Maintain tracking of issues recorded and conduct follow-up to obtain issue status and assess acceptable progress toward target date provided Validate issues for closure once remediation is completed Assist Manager to identify opportunities to enhance policies, processes, documentation and controls; support projects related to continuous improvement of the program Assist Manager with analyzing data related to Issue Management to identify patterns and trends and provide summary reporting of results Collaborate with team members on task distribution and meeting team targets Support the Compliance Department with other compliance-related roles and responsibilities Requirements Bachelor's degree required, advance degree a plus (JD, LLM or MBA). Minimum five (5) years professional experience in compliance or law, preferably with a financial institution, payments organization, law firm, consulting firm or regulatory agency. Knowledgeable in banking and payment regulations (consumer protection, privacy, Regulation E, Regulation DD, Regulation Z, FACTA, FCRA, Regulation CC, TCPA, UDAAP, Prepaid Rule, etc.). Understanding of and experienced with the three lines of defense model. Strong written, oral and presentation skills and ability to synthesize information and make clear, concise recommendations on courses of action. Adept at drafting procedures and guidelines. Ability to prioritize and maintain focus on multiple tasks while working in a team environment with diverse stakeholders. Strong analytical skills and a demonstrated aptitude to think creatively and identify new ways to approach common problems. High degree of initiative and strong ability to meet principle accountabilities with limited direction and oversight. Demonstrated ability to work in a fast-paced, high-growth and dynamic environment. Skilled in relationship building, influence management, decision-making and ability to unify diverse interests across multiple stakeholders. Proficient with MS Office Professional programs including Word, Excel, PowerPoint, Outlook and Visio. CRCM or other relevant compliance certification a plus. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $73,700 to $110,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.
    $73.7k-110.5k yearly Auto-Apply 2d ago
  • CA-WA Mortgage Retail Sales Consultant

    Wells Fargo 4.6company rating

    Northridge, OH job

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking an CA-WA Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role you will: * Solicit residential mortgages from various sources and produce high quality loans which are compliant and provide excellent customer service * Responsible for the offering of loans, negotiating of terms, and taking an application for a dwelling secured transaction * Analyze best mortgage loans based on client's need in order to ensure compliance and maximum customer satisfaction * Present recommendations for producing loans and exercise some independent judgment while developing understanding of functional area, policies, procedures, compliance requirements, and generating loans * Provide information regarding the loans to consultants and functional colleagues * Interact with customers to understand their needs and provide them with a high-quality loan service Required Qualifications: * 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education Desired Qualifications: * Basic Microsoft Office skills * Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources * Excellent verbal, written, and interpersonal communication skills * Mortgage industry experience * Knowledge and understanding of sales prospecting and generating referrals * Experience developing and cultivating professional relationships * Customer service experience Job Expectations: * This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date The Nationwide Mortgage Licensing System (NMLS) website (************************************************ ) provides the MU4R questions and registration required for employment in this position * Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary * Ability to lift 20+ pounds * Reliable transportation * Ability to work nights, weekends, and/or holidays as needed or scheduled Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $0.00 - $0.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 1 Feb 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $28k-36k yearly est. 27d ago
  • Quality Assurance Specialist (Blue Ash, OH)

    Greendot 4.6company rating

    Remote or Cincinnati, OH job

    We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips. At Green Dot, we are evolving to a new and permanent "Work from Anywhere" model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION This role will need to work in the Blue Ash, OH office. Travel required for this role is Job Summary The QA Specialist is responsible for reviewing and evaluating key aspects of the business processes on an ongoing basis to ensure they support internal policies and Regulation E requirements. When issues are identified, it is the QA Specialist's role to work with management and the relevant business units to remediate the issues in a timely fashion and to ensure they were implemented and functioning as intended. The QA Specialist participates in weekly calibration sessions with 3rd party vendor providers to calibrate scoring, assist with recommended coaching, as well as identify opportunities in the customer support experience. Job Responsibilities * Develop appropriate quality control processes for post-completion reviews to ensure complaint handling conforms to the Customer Experience Program and supporting policies and procedures. * Provide timely, accurate and courteous responses to questions from the floor regarding quality within timeframe established by management. * Review Customer interactions to ensure best customer service and protocol is practiced. * Evaluate agent performance on calls and ensure quality is met for regulation standards. * Conduct sample testing every day/week/month which includes to listening to calls, performing case reviews, tracking opportunities, and reporting the findings out. * Work within a team to accomplish daily and long-term goals. * Assist with escalations as needed Initiate outbound calls as needed for customer follow up and/or resolution. * Maintain awareness of system speed and failures and communicate to Management for resolution Assist CSR's with questions through proactive issue/problem identification and communication. * Recommend metrics, reporting, and other feedback mechanisms covering quality control and other review activities to provide insight into the health of the complaint resolution process and identify areas for potential enhancements and training opportunities. * Work with Customer Experience and Support's complaint response team when process enhancements and training opportunities are identified, assisting with agent training and participating in the development of updated processes, procedures, and tools * Escalate potential compliance concerns and significant customer service opportunities identified through the pre- and post-submission review of complaints and follow-up questions. * Coordinate activity with third-party BPO's to drive customer engagement improvements * Perform other duties as needed. Job Requirements * 2 to 4 years work experience in compliance, risk management, customer service or banking operations * Previous Quality Assurance Analyst experience in a Dispute Call/Center Environment required * Proven ability to understand retain specific knowledge of complex information to ensure compliance with regulatory requirements * Comprehensive understanding of processes related to financial/banking laws and regulations * Strong verbal and written communication skills * Strong interpersonal skills with the ability to build relationships * Strong analytical, research, organizational and problem-solving skills * Proficiency with MS Office especially Excel required * Experience with different relational databases like Teradata, Oracle, and SQL Server * Travel Preferred * Regulation E environment experience preferred * Bachelor's degree * Financial services industry experience preferred POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $48,200 to $72,400 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
    $48.2k-72.4k yearly Auto-Apply 52d ago
  • Operations Specialist (Blue Ash, OH)

    Greendot 4.6company rating

    Remote or Cincinnati, OH job

    We're looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone's fingertips. At Green Dot, we are evolving to a new and permanent "Work from Anywhere" model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION This role will need to work in the Blue Ash, OH office. Responsibilities * Work assigned garnishments/liens/levies daily within established internal or agency required due dates. * Contact requesting agency for questions regarding garnishment. * Ensure prepared response is timely and returned to requesting agency. * Follow internal procedures to ensure garnishment, lien or levy is properly responded to and all established procedures are followed. * Properly notate account, debit garnishment account and work with other internal departments to ensure check is mailed to requesting agency. * Escalate issues to the Supervisor as needed. * Performs other duties as assigned or requested from management. Requirements * 2+ years of related experience * One to three years' experience in financial services industry, preferably in a garnishment/lien/levy function. * Must have excellent communication skills in all areas - in person, in writing and on the telephone. * Proficiency with Microsoft Office applications (including Word, Excel, Access and PowerPoint); * Must be organized, efficient, and professional. * Must be extremely detail oriented. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $39,700 to $59,600 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We're Here to Support You-Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
    $39.7k-59.6k yearly Auto-Apply 40d ago
  • Senior Loan Processor- Home Lending

    Wells Fargo 4.6company rating

    Columbus, OH job

    About this role: Wells Fargo is seeking a Senior Loan Processor (SAFE) in Transactions and Processing as part of Home Lending Learn more about the career areas and business divisions at wellsfargojobs.com In this role, you will: * Perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file * Submit loan file to underwriting for review. * Ensure all compliance and underwriting guidelines are met. * Enter loan information into the system. * Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics. * Act as an escalation point for lower-level Mortgage Processors to resolve issues and provide guidance and training. * Interact with immediate team, functional area and internal peers. * Interact with internal and external customers. * This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. Required Qualifications: * 4+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: * Exposure to Wells Fargo CORE application * Ability to gather, organize, and interpret data. * Ability to navigate multiple computer screens while working on the phone * Good attention to detail and accuracy skills * Good verbal, written, and interpersonal communication skills * Excellent customer service skills * Strong Multitasking experience. Job Expectations: * Willingness to work Monday- Friday 7am to 6pm local time. * This position is not eligible for Visa sponsorship. * Willingness to work on-site at stated location on the job opening. * This position offers a hybrid work schedule. * Required location(s) listed below. Relocation assistance is not available for this position. * This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (************************************************* provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary Location: * 3075 Loyalty Circle, Columbus, OH Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $25.48 - $37.98 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 30 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $43k-58k yearly est. 11d ago
  • Part Time Sales Associate

    Ace Cash Express 4.4company rating

    Ace Cash Express job in Youngstown, OH

    ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your earning potential! is $15.00-$17.00 per hour. WHY ACE? ACE Cash Express employees are our company's greatest asset. We empower all sales associates to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles. What's in it for you?1 ACE offers Sundays off, flexible schedules, and all associates are eligible to participate in our 401k plan. 1 All positions are eligible to participate in our 401k subject to the specific plan document. The pay range for this position is $15.00-$17.00 per hour.. What does a normal day look like? Understanding customers' unique needs and recommending appropriate ACE products and services. Communicating effectively with customers, empathizing with their challenges, and building trust. Providing exceptional customer service to foster lasting relationships. Handling a wide range of services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services. Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. We're looking for Sales Associates who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Sales Associates will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required. Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU! Travel Travel is primarily local but will include travel to more than one store in a day when necessary. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs. The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws. EEO Statement Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
    $15-17 hourly 20d ago
  • Sales Associate

    Ace Cash Express 4.4company rating

    Ace Cash Express job in Cincinnati, OH

    ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your earning potential! WHY ACE? ACE Cash Express employees are our company's greatest asset. We empower all sales associates to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles. What's in it for you?1 ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan. 1Full-time employees are eligible for benefits subject to each plan's specific requirements. All positions are eligible to participate in our 401k subject to the specific plan document. What does a normal day look like? Understanding customers' unique needs and recommending appropriate ACE products and services. Communicating effectively with customers, empathizing with their challenges, and building trust. Providing exceptional customer service to foster lasting relationships. Handling a wide range of services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services. Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. We're looking for Sales Associates who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Sales Associates will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required. Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU! Travel Travel is primarily local but will include travel to more than one store in a day when necessary. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs. The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws. EEO Statement Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
    $21k-29k yearly est. 60d+ ago
  • Part Time Sales Associate

    Ace Cash Express 4.4company rating

    Ace Cash Express job in Lorain, OH

    ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your earning potential! is $14.00-$17.00 per hour. WHY ACE? ACE Cash Express employees are our company's greatest asset. We empower all sales associates to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles. What's in it for you?1 ACE offers Sundays off, flexible schedules, and all associates are eligible to participate in our 401k plan. 1 All positions are eligible to participate in our 401k subject to the specific plan document. The pay range for this position is $14.00-$17.00 per hour.. What does a normal day look like? Understanding customers' unique needs and recommending appropriate ACE products and services. Communicating effectively with customers, empathizing with their challenges, and building trust. Providing exceptional customer service to foster lasting relationships. Handling a wide range of services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services. Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. We're looking for Sales Associates who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Sales Associates will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required. Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU! Travel Travel is primarily local but will include travel to more than one store in a day when necessary. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs. The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws. EEO Statement Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
    $14-17 hourly 26d ago
  • Sales Associate

    Ace Cash Express 4.4company rating

    Ace Cash Express job in Lorain, OH

    ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your earning potential! is $14.00-$17.00 per hour. WHY ACE? ACE Cash Express employees are our company's greatest asset. We empower all sales associates to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles. What's in it for you?1 ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan. 1Full-time employees are eligible for benefits subject to each plan's specific requirements. All positions are eligible to participate in our 401k subject to the specific plan document. The pay range for this position is $14.00-$17.00 per hour. What does a normal day look like? Understanding customers' unique needs and recommending appropriate ACE products and services. Communicating effectively with customers, empathizing with their challenges, and building trust. Providing exceptional customer service to foster lasting relationships. Handling a wide range of services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services. Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. We're looking for Sales Associates who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Sales Associates will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required. Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU! Travel Travel is primarily local but will include travel to more than one store in a day when necessary. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs. The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws. EEO Statement Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
    $14-17 hourly 54d ago

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