CALL CENTER REPRESENTATIVE - PART TIME
Customer service representative job at ACE Parking
Compensation: $17.25 - $17.50 About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. Other duties and responsibilities are embodied in our Company's core values as follows:
Accountability
* Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
* Keep accurate records of customer interactions and follow-up actions.
* Adhere to call center policies, procedures, and quality standards.
* Participate in ongoing training and development programs to improve skills and knowledge.
Family
* Promote teamwork, cooperation, and mutual respect among call center staff.
* Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
* Work together to achieve team and individual performance targets.
* Celebrate achievements and milestones together as a team.
Exceptional Ace Service
* Strive to deliver exceptional service experiences to customers on every call.
* Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.
* Maintain a high level of parking knowledge to effectively assist customers.
* Understand and address customer needs and concerns with empathy and professionalism.
* Continuously seek ways to improve service quality and exceed customer expectations.
Communication
* Communicate with customers in a clear, empathetic, and professional manner.
* Collaborate with colleagues and supervisors to share insights and best practices.
* Escalate complex issues to appropriate departments when necessary and follow up on resolutions.
* Provide feedback on customer trends and issues to improve service.
Profitability
* Record and maintain detailed and accurate customer information and interactions in the CRM system.
* Identify opportunities to maximize revenue through customer retention.
* Contribute to cost-effective operations by optimizing call handling processes.
* Utilize resources efficiently to ensure profitability.
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
* High school diploma or equivalent; some college education preferred.
* Previous customer service or call center experience is a plus.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to handle high call volumes and stressful situations with patience and professionalism.
* Proficiency in using CRM software and call center technology.
What We Can Offer You for All Your Hard Work:
* Medical, dental, vision, life insurance coverage for full-time, eligible employees.
* Flexible Spending Accounts for full-time, eligible employees
* 401k
* Vacation/Sick for full-time and part-time employees
* Holiday for full-time and part-time employees
* Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
Customer Support Specialist
Columbus, OH jobs
We are looking for a Customer Service Representative to join a local, growing Industrial Supply team! We need an enthusiastic individual who can assist with addressing clients needs. This role will balance entering orders, investigating and resolving customer issues, answering phones, coordinating service programs, and collaborating cross-departmentally with Purchasing, Warehouse and Sales to ensure we deliver the best customer service in the market.
Job Duties and Responsibilities
Order entry - originating from customer calls, emails, web inquiries and sales reps.
Assist with credit & rebills, RMA's, product exchanges, etc.
Ensure all customer issues are handled quickly, and that the customers are happy after the issue is resolved.
Coordinate w/the warehouse and purchasing on urgent deliveries and inventory discrepancies as needed.
Ability to talk to customers on the phone, remain calm, and provide an amazing customer experience.
Abilities Required
Ability to remain calm during high stress situations and interactions
Strong technical aptitude
Excellent project management skills
Understanding of inventory allocation and concepts
Curious with an inherent ability to problem solve
Comfortable in a fast-paced environment
Previous purchasing or distribution experience a plus, but not required
Hours and Compensation
Working hours will be Monday - Friday, 8am - 5:30pm.
Starting pay will be between $25 - $27 per hour, depending on experience.
Bilingual Customer Service Representative
Irving, TX jobs
SNI Companies has partnered with a reputable financial services company in Irving, TX that is seeking a Bilingual Customer Service Advisor to join their team. This opportunity is ideal for someone interested in a role that combines both sales and customer service skills.
This is a hybrid opportunity, 80% remote, 20% in office. Candidates will be required to complete training on-site.
Responsibilities:
Following established procedures and guidelines answering a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism
Listens attentively to customer needs and concerns; demonstrates empathy while maximizing opportunity to build rapport with the customer.
Recognizes and creates potential sales opportunities that support the sales team
Consistently meets established call handling and lead generation metrics.
Builds and maintains effective internal working relationships and supports team in meeting company goals.
Job Qualifications:
5 years plus previous sales experience in a warranty or insurance company environment
Must be able to demonstrate proper skill handling of customers, claims and payable processes, and the generation of sales opportunities.
Superior communication skills and phone presence. Bi-lingual skills required.
Strong negotiation and conflict resolution
Able to meet Key Performance Goals on a daily, weekly and monthly basis
Results oriented, and ability to multi-task and successfully work in a fast-paced, self-directed environment.
Ability to work independently and as part of a team.
HR Customer Service
Houston, TX jobs
We are seeking a HR Customer focus Associated to work with our 8000 employees on a daily basis. It will be handling payroll, benefits, and employee relations related questions. The ideal candidate will be able to communicate directly and efficiency with employees of all levels via phone and email. Strong attention to detail and sense of urgency are a needed in this role to be effective. You will be have to document conversations in the HRIS system. This is a full time role in our office off of Memorial Drive. Competitive Salary and 100% paid health insurance.
Customer Service Consultant (Remote) (Hiring Immediately)
South Boston, VA jobs
Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI, weve recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data its trained on. Thats why we work with contributors from all over the world, who help improve AI models by providing expert human feedback. This data has led to AI advancements for the world's leading AI labs and large language model builders.
Weve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility.
What you will be doing
We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems.
Adopt a user mindset to produce natural data to meet the realistic needs you have or would use AI for.
Use the tool of rubrics to address user needs in a structured way.
Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What were looking for
Education: Bachelors degree or higher (or currently enrolled).
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Haves:
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Compensation and benefits
Earn up to $15 USD/hr, paid out weekly
Rates vary based on quality, accuracy, and time spent. Paid via PayPal & AirTM
Free access to
Model Playground
Interact, experiment and engage with leading large language models free of cost
Flexible schedule and
time commitment
No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours/week, up to 40 hours working from home
Join a global community of
Coding experts
Join a global network of experts contributing to advanced AI tools
Disclaimer: For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Equal Opportunity Employer: Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce. xevrcyc
Remote working/work at home options are available for this role.
Customer Service Representative
Mesa, AZ jobs
Bilingual applicants only.
Our ideal candidate loves talking to people and proactively solving issues. Construction or insurance billing background is a plus.
Responsibilities
Communicate with customers via phone, email and chat.
Provide knowledgeable answers to questions about product, pricing and availability.
Work with internal departments to meet customer's needs.
Data entry in various platforms.
Executing daily tasks.
Qualifications
Bilingual: English (fluent) & Spanish (fluent)
At least 1 - 3 years of relevant work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Benefits
Health Insurance (medical, prescriptions, preventive care)
Dental & Vision Insurance
Paid Time Off
Customer Retention Specialist
Murrieta, CA jobs
Full-time Description
The Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.
Responsibilities:
Analyze customer feedback and ensure customer retention.
Develop and maintain knowledge of the company's products, services, policies and procedures.
Report accurately on calls inbound and outbound, and call details on CRM (Salesforce).
Develop valuable rapport with clients, provide analysis and suggestions of services they have and what they would benefit from.
Demonstrate outstanding customer service through phone, email and chat support.
Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
Have an extremely high level of ownership and responsibility; represent the client internally
Collaborate and offer insight to customer retention campaigns by recognizing triggers based on customer behavior
Regular and reliable attendance is required as this is a full-time position
Other duties as assigned by management
Requirements:
2+ years of customer retention experience at a SaaS company
3+ years of customer service experience in a fast paced, customer focused environment
Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.)
Familiarity with CRM, preferably Salesforce.com, or similar systems required
Strong time management and project management skills
Comfortable learning, using and discussing very granular elements of website technology and integrations
Physical/Mental Requirements for the Job:
Prolonged periods of sedentary movement
May be requested to work overtime and weekends if deemed necessary
Must be able to lift at least 20 pounds
Certain management positions might be required to occasional travel
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Salary Description $19.22 - $28/hour
Specialist, Customer Relations
Lima, OH jobs
Do you want to be part of the world's leading jewelry company while putting your experience in Customer Relations into practice? If so, we have an exciting opportunity for you! You will be part of the Pandora Peru team in an international organization of people with a 'yes we can' spirit, passionate and results-oriented. We are looking for a creative and results-driven Customer Relations Specialist to join our team in Lima, Peru, to manage the different platforms and resolve customer complaints/issues and assist them with their needs and inquiries.
Your role as Customer Relations Specialist:
* Online Complaints Book:
* Respond and ensure the process of official responses complies with legal deadlines.
* Forward complaints from physical stores to customer service.
* Coordination of other daily activities.
* Take on all unprocessed returns due to a disagreement with the return policy and contact the customer to resolve the issue.
* File documents related to problems identified by the carrier, store or errors.
* Communication with the customer (email, phone calls, ...).
* Assist operations if necessary.
* Support in OMS operations (picking, packing).
* Manage CPOS regarding stock errors or receiving return orders.
* Assist in ADM activities if necessary.
Qualifications and Skills:
* More than 2 years of experience in customer relations (experience in the luxury sector or jewelry is an advantage)
* Strong attention to detail and responsibility
* Excellent teamwork and communication skills - reliable and solution-oriented
* Advanced English is a differential
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site *********************
About Pandora
The largest jewelry company in the world, we give a voice to millions of people's love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.
Account Service Representative - Transportation
Groveport, OH jobs
Account Service Representative
Pay Rate: $21 - $23
Job Description: Offering Multiple Schedules The Account Administrator I fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via email and phone communication. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to proactively monitor the movement of freight to ensure customer satisfaction.
Core Duties & Responsibilities:
• Update customers consistently of freight location and ETA's
• Maintain files in order and as outlined in the operations procedures and policy manual
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor shipments throughout transit to effectively meet delivery schedules
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Make and take phone calls with drivers and customers as needed
• Act as the main point of contact for all driver-facing communication via phone and e-mail
• Regular and dependable attendance
• Other duties as assigned
Requirements:
• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with employees and managers
• Desire for a long-term career with an industry-leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Ability to handle heavy workload and work well under pressure
• High school diploma or GED equivalent
Skills:
• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Transportation industry knowledge and experience is a plus
• Computer skills, including Microsoft Office, Outlook, etc.
#FWRD2
Auto-ApplyCustomer Support Representative (Remote in Utah)
North Carolina jobs
About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people.We foster an environment of diversity with strong company culture and offer remote flexibility.
Responsibilities
A customer-centric mindset.
You'll play a major role in ensuring long-term customer satisfaction.
The Customer Service Representative is providing the highest quality customer experience.
To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them.
Requirements
Bachelor degree preferred
Polished and professional demeanor with excellent verbal and written skills
Must be comfortable handling a high volume of calls
Punctual and consistent attendance is required
Must be available for overtime or weekend hours, as needed
Helpful demeanor with excellent phone skills
Energetic and highly organized, shows initiative and takes ownership of issues
Ability to multi-task with strong attention to detail
Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased
Benefits & Perks
Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
Accrued PTO
Life insurance
Disability benefits
Supplemental Optional Life Insurance Benefits
FSA Options Optional
HSA with Company Match
401k program with Company Match
Fertility Assistance and Planning options
Wellhub & ClassPass fitness platforms
Comprehensive Pet Insurance options
Financial Wellbeing & Student Loan Program access
Access to additional Mental Health & Wellbeing resources
Pre-tax Commuter/Transit Benefits
Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to
*******************
.
Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.
$16 - $16 USD
By applying for this position, your data will be processed as per Rocket Lawyer .
Auto-ApplyPhone Sales Representative
Fountain Valley, CA jobs
Are you a hungry sales professional looking for warm leads to be provided for you?
Are you looking for a career where you can grow?
Does the thought of selling a product you believe in while working 100% remote excite you?
Then we want to meet you! Join our Local Splash family and love where you work!
We are growing quickly as we expand to new territories and are looking for hungry and talented sales professionals to help drive that growth! If you are someone who thrives in a fast-paced environment, enjoys working with people and has a strong student mentality - read on!
We provide an amazing opportunity with a company that has upward career opportunities, a phenomenal sales compensation structure and a fun and laid back atmosphere. This is a full-time work from home opportunity from Monday to Friday, 7:00am to 4:00pm (PST).
Responsibilities and Duties
Connect via phone with 200 - 300 cold prospects on a daily basis (autodialer)
Receive inbound calls through an automated dialer system
Conduct outbound follow-up calls to warm prospective clients
Generate interest in business owners and qualify their businesses
Gather information to help determine right-sized solutions for clients
Qualifications and Skills
1+ years of experience with: Inside sales, phone sales, cold calling, SaaS.
1+ years of experience working remotely and or/ work from home environment
1+ years of SEO experience and/or Google Ads preferred
Demonstrate technical proficiency with virtual communication tools and G Suite
Excellent communication and organizational skills, outgoing and ambitious
Goal driven, self-starter, student mentally, detail-oriented and punctual
Ability to build rapport with small and medium sized, service-based business owners
Demonstrate integrity in interactions with clients and coworkers
Display a mature, professional and positive demeanor
Demonstrate our core values when handling confidential client information
Strive to meet and exceed weekly and monthly metrics and goals
Must have proficient computer and multi-tasking skills
Experience with Vicidial, Paylocity, Zoiper (or similar) and VPN preferred
Technical Requirements
Ethernet connection from computer to modem required
Reliable power and High Speed internet service (fiber service ideal)
Ability to quickly multitask between multiple tabs
Ability to use hotkeys and shortcuts
Workstation ready; to include Windows based PC, headset, keyboard and mouse
Benefits and Perks
UNCAPPED bonuses!
Base introductory hourly rate $6 ~ $15 DOE
OTE: $25,000 ~ $40,000 a year
Full-time opportunity: Monday - Friday 7:00am - 4:00pm (PST). No weekends!
Incentives such as spiffs, prizes, contests, bonuses, etc.
Fantastic benefits: medical, dental (CA Residents), paid holidays and 401(k)
Paid time off: vacation, personal and sick time
Employee Referral bonus program - up to $300 per referral
Local Splash is an equal opportunity employer. We embrace diversity and we are committed to creating a versatile and fun environment for all employees.
Auto-ApplyCustomer Service/Collections Representative
Fort Worth, TX jobs
Bilingual (Spanish/English) Required As a Customer Service & Collections Representative at United Auto Credit, you will play a critical role by helping customers stay on track ensuring timely payment on their auto loan account. This position focuses on inbound and outbound calls to borrowers with early-stage delinquent auto loans, helping guide them to resolution in a professional manner. You will work in a fast-paced environment, utilizing an automatic dialing system (auto dialer) to efficiently contact customers and an internal operating system to track account information, record customer interactions, and monitor payment progress.
Essential Duties and Responsibilities
As a Customer Service & Collections Representative, you will:
* Manage assigned delinquent accounts while following UACC policies and all state/federal regulations, including the FDCPA.
* Make and receive early-stage delinquency collection calls using our auto dialer system.
* Communicate clearly and professionally with customers to provide guidance and solutions.
* Use available collection tools and payment options to help customers stay current and minimize credit losses.
* Reach out promptly to delinquent borrowers to detect and resolve issues early.
* Guide customers to use electronic payment tools to expedite account resolution.
* Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources.
* Accurately document all customer interactions in the company's operating system.
* Meet or exceed daily, weekly, and monthly metrics, including call volume, payments collected, and promises kept.
* Collaborate with supervisors to resolve complex cases.
* Take on additional tasks as assigned, contributing to team success.
Qualifications
To succeed in this role, candidates should possess the following skills and attributes:
* Strong negotiation, problem-solving, and probing skills applied professionally.
* Excellent telephone communication skills and the ability to spend extended periods on the phone.
* Detail-oriented with strong organizational abilities.
* Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls.
* Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
* Self-motivated, dependable, and able to work independently.
* Familiarity with the auto finance industry is a plus.
Education/Experience
* High School Diploma or equivalent
* 1-2 years of experience in consumer collections, preferably using an auto-dialer system
Compensation
* $15-$16/hr, additional bilingual Spanish-English incentive.
* Performance bonuses averaging $500 plus paid out monthly
Language Ability
* Ability to clearly and effectively communicate in person, in writing and by telephone
* Bilingual in English and Spanish (Required)
Technical Skills
* Strong computer literacy with proficiency in Microsoft Word and Excel, and the ability to quickly adapt to new software and systems.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk.
Commitment to Diversity and Equal Employment Opportunity
United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.
UACC maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring.
UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices.
UACC complies with all applicable federal, state, and/or local laws relating to equal employment.
Other Things to Note
This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.
Please review our privacy and CCPA policies.
Auto-ApplyCustomer Service/Collections Representative
Fort Worth, TX jobs
Bilingual (Spanish/English) Required
As a Customer Service & Collections Representative at United Auto Credit, you will play a critical role by helping customers stay on track ensuring timely payment on their auto loan account. This position focuses on inbound and outbound calls to borrowers with early-stage delinquent auto loans, helping guide them to resolution in a professional manner. You will work in a fast-paced environment, utilizing an automatic dialing system (auto dialer) to efficiently contact customers and an internal operating system to track account information, record customer interactions, and monitor payment progress.
Essential Duties and Responsibilities
As a Customer Service & Collections Representative, you will:
Manage assigned delinquent accounts while following UACC policies and all state/federal regulations, including the FDCPA.
Make and receive early-stage delinquency collection calls using our auto dialer system.
Communicate clearly and professionally with customers to provide guidance and solutions.
Use available collection tools and payment options to help customers stay current and minimize credit losses.
Reach out promptly to delinquent borrowers to detect and resolve issues early.
Guide customers to use electronic payment tools to expedite account resolution.
Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources.
Accurately document all customer interactions in the company's operating system.
Meet or exceed daily, weekly, and monthly metrics, including call volume, payments collected, and promises kept.
Collaborate with supervisors to resolve complex cases.
Take on additional tasks as assigned, contributing to team success.
Qualifications
To succeed in this role, candidates should possess the following skills and attributes:
Strong negotiation, problem-solving, and probing skills applied professionally.
Excellent telephone communication skills and the ability to spend extended periods on the phone.
Detail-oriented with strong organizational abilities.
Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls.
Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
Self-motivated, dependable, and able to work independently.
Familiarity with the auto finance industry is a plus.
Education/Experience
High School Diploma or equivalent
1-2 years of experience in consumer collections, preferably using an auto-dialer system
Compensation
$15-$16/hr, additional bilingual Spanish-English incentive.
Performance bonuses averaging $500 plus paid out monthly
Language Ability
Ability to clearly and effectively communicate in person, in writing and by telephone
Bilingual in English and Spanish (Required)
Technical Skills
Strong computer literacy with proficiency in Microsoft Word and Excel, and the ability to quickly adapt to new software and systems.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk.
Commitment to Diversity and Equal Employment Opportunity
United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.
UACC maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring.
UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices.
UACC complies with all applicable federal, state, and/or local laws relating to equal employment.
Other Things to Note
This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.
Please review our privacy and CCPA policies.
Auto-ApplyRemote Customer Service Agent
Los Angeles, CA jobs
Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Some general responsibilities could include:
We are looking for true Entrepreneurs!
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customer service or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
Customer Success Consultant, Scale
Atlanta, GA jobs
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit ****************
About the Team The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.
The Role The primary purpose of the Customer Success Consultant Scale is to provide proactive outbound engagements to our customers to help drive product adoption and success. This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders. This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach. This role communicates with both internal and external resources.
Location This position will be based from our Atlanta office and will be a hybrid position (2-3 days in office each week). Your Daily Adventures Will Include
Partner with CAEs to mitigate risk of customer churn or contraction
Partner with Technical Support when necessary to ensure customer questions and needs are met
Promote and drive customers to self-service options
Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform.
Develop and track effectiveness success of one-to-many engagements to inform future customer success strategy
Proactively monitor customer health to identify customers who may be at risk for churn or contraction
Perform other duties as assigned
Our Vision of You
2+ years of professional experience in a customer-facing role, preferably within a B2B environment
2+ years of experience in a customer success role
Previous experience working in a SaaS environment, preferred
Previous experience in a sales development role, preferred
Demonstrated knowledge and understanding of customer health, value, and retention metrics
Strong problem-solving skills
Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
Effective and strong presentation skills, especially in a one-to-many forum, both virtual and in person
Strong expectation management skills
Bachelor's degree in a related field, or the equivalent in work experience
$60,000 - $98,000 a year
The annual base salary range for this role is $60,000 - $98,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
#LI-LT1
Why You'll Love It Here
• Flexible time off • 401k to help you save for the future• Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work• Infertility/ assisted reproductive services benefit• Employee referral bonuses to encourage the addition of great new people to the team• Snacks and beverages in the Office, along with fun events to celebrate• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyCall Center Specialist (Bilingual English/Spanish)
El Paso, TX jobs
Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso, TX.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation and sick leave, and more.
This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth.
**DUTIES**
+ Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers
+ Communicate effectively in English and Spanish
+ Maintain professional judgment, especially during crisis calls
+ Respond to calls promptly
+ Manage and de-escalate calls from individuals in crisis
+ Triage calls for appropriate responses, referrals, and documentation
+ Provide case management/referral services
+ Apply quality standards to all calls and meet program deadlines
+ Work with stakeholders, including legal service providers and court officials
+ Assess changes affecting child safety and make referrals to officials
+ Follow protocols and policies in call handling including post-call documentation
**MINIMUM QUALIFICATIONS**
+ Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.
+ At least 1 year of child welfare experience.
+ Bilingual in English and Spanish.
+ Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.
+ Comfortable learning new systems and working with case management software.
+ Exceptional verbal and written communication skills.
+ Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.
**PREFERRED QUALIFICATIONS**
+ Prior call center experience, especially in behavioral health or child/family services.
+ Familiarity with Federal government programs that support UAC.
+ Working knowledge of trauma-informed care principles and best practices in crisis intervention.
**ADDITIONAL INFORMATION**
+ This is an onsite role located in our secure El Paso, TX, Rockville, MD, and Fairmont, WV facilities. **Remote/virtual work is prohibited.**
+ As part of a 24x7x365 essential operation, this position may require work on **evenings, weekends, holidays, or during emergency situations** .
+ A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.
+ **U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance**
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _*******************
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **SCA Administrative Support and Clerical Occupations**
**Job Function** **SCA**
**Pay Type** **Hourly**
Client Onboarding Specialist - Accounting
Chandler, AZ jobs
Job Details US AZ STL 001 Chandler AZ Office - Chandler, AZ US GA VCS 001 Woodstock GA Office - Woodstock, GA; US NC NWS 001 Charlotte NC Office - Charlotte, NC; US OH EPR 001 Mason OH Office - Mason, OH; US TN IIQ 001 Knoxville TN Office - Knoxville, TN; US TX RSM 001 Plano TX Office - Plano, TX; US UT WRT 001 Sandy UT Office - Sandy, UTDescription
About Inhabit
Inhabit operates a unique collective of PropTech products serving the residential and short-term rental industries. Our industry leading ecosystems bring strategic value to deliver transformative software solutions and services to the industries we serve. As a strategic SaaS provider, we believe that property and short-term rental management companies should have the opportunity to choose the platforms that best support their business goals and that they should be able to benefit from the innovative offerings across our ecosystems. To learn more, visit Inhabit.com.
About Streamline Vacation Rental Software
We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc. If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place.
Job Description
As a Client Onboarding Specialist - Accounting, you will be responsible for coaching new clients during their onboarding to correctly set up of their taxes, fees, trust accounting information and coach them on how to use their Streamline system effectively to stay in Trust. You will also be responsible for conducting research, performing routine calculations, general ledger reviews to identify discrepancies and opportunities and communicate these accordingly. We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.
Functions and Responsibilities
Attend and participate in the onboarding and transition of new clients
Train new clients virtually to set up and use all aspects of their accounting via the system
Identify misplaced and invalid data and determine a plan for correction
Train clients on proper way to complete bank reconciliations
Work in the ticketing system to track and respond to requests promptly
Build and maintain relationships with clients by providing exceptional customer service
Exhibit proven ability to multitask and work under pressure
Troubleshoot client issues as they may arise with client accounting set up
Write and update accounting related articles on our knowledge base to provide both; internal, and external education & improvement initiatives
Analyze and document clients' questions and concerns; determine when escalations are required and ensure they are sent to appropriate team or manager
Proactively work to identify at-risk accounting issues
Qualifications
Minimum Qualifications
2-4 years of experience in accounting/bookkeeping
Bachelor's degree in accounting or comparable accounting experience
Experience in the Property Management Industry highly recommended
Experience in Excel, Word, Zoom or other video calling tools
Knowledge of Trust Accounting or relevant highly recommended
Successful experience in delivering excellent customer service
Time management and organizational skills
Quick learner, detail oriented, and collaborative friendly team player
Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm
Happy, friendly and approachable individual
Type
Full Time, Hybrid
Location
Chandler, AZ (primary). Applicants in the following locations will be considered: Atlanta GA, Mason OH, Dallas TX, Knoxville TN, North Carolina. We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
#Inhabithires
Customer Service Representative
Cincinnati, OH jobs
Apollo Home has been serving the Greater Cincinnati area since 1910! At Apollo, we strive to deliver Peace of Mind for our customers- Health, Safety, Comfort and Efficiency through an unusually professional approach in how we provide solutions to our members. We recognize that achieving our mission is only possible if we develop the very best talent in the industry.
Customer Service Representative No experience necessary- we will train Customer Service Professionals eager to learn! The Oh So Vital Link Between The Customer And The Company
You are a high-skills people person.
If Apollo had a customer on the ledge, there'd be nobody better to talk them inside than you. Why? Because you have empathy for the customer's particular situation and are passionate about how Apollo Home can provide exactly the right solution.
For you, it's easy to be the best at:
• Converting incoming customer calls to booked service appointments
• Responding to customer requests, providing needed service guidance, and prompt follow-up.
• Scheduling customers based on the urgency of the needed repairs and the customers' busy schedules.
• Entering detailed, accurate customer information into the database.
• Promoting the company through outbound calling, cross promotion, and following up on unsold Apollo quotes to win additional business.
• Becoming an ambassador for the Apollo Home brand.
Your qualifications must include:
• High School degree.
• Strong verbal and written communications skills
• Ability to meet deadlines.
• Computer proficiency with good key boarding skills.
• Accuracy and attention to detail.
• Bachelor's degree or equivalent is a plus. Welcome. If this is you, you'll be joining a high-paced organization that's a six-time Top Work Place. Your associates are highly motivated professionals who love to win as a team. We're not just a good place to work. We're a great place to live your life. Equal Opportunity Employer
Customer Service Agent
Texas City, TX jobs
Customer Service Agent - Remote Data Entry Clerk
This is your opportunity to start a long-lasting profession with unlimited opportunity. Find the freedom you've been looking for by taking a moment to complete our online application. Benefits:
Excellent weekly pay
Safe work environment
Multiple shifts are readily available from early morning to night and no experience is needed.
You will have sufficient opportunity for growth
Part-time readily available - select the days you want to work
A dedication to promote from within
Responsibilities:
Must be able to perform duties with or without sensible accommodation
Perform all other responsibilities as appointed
Assist in developing a positive, professional and safe workplace
Qualifications:
No experience, Willing to train
Ability to work within recognized turnaround times
Must have outstanding interpersonal skills and the ability to arrange simultaneous tasks
Ability to translate and apply company policies and procedures
Excellent verbal and written communication skills
Ability to work both independently and within a team environment
Ability to remain organized, regard to detail, follow directions and multi-task in a professional and efficient way
Customer Service Agent
Atlanta, GA jobs
Customer Service Agent - Remote Data Entry Clerk
This is your opportunity to start a long-lasting profession with unlimited opportunity. Find the freedom you've been looking for by taking a moment to complete our online application. Benefits:
Excellent weekly pay
Safe work environment
Multiple shifts are readily available from early morning to night and no experience is needed.
You will have sufficient opportunity for growth
Part-time readily available - select the days you want to work
A dedication to promote from within
Responsibilities:
Must be able to perform duties with or without sensible accommodation
Perform all other responsibilities as appointed
Assist in developing a positive, professional and safe workplace
Qualifications:
No experience, Willing to train
Ability to work within recognized turnaround times
Must have outstanding interpersonal skills and the ability to arrange simultaneous tasks
Ability to translate and apply company policies and procedures
Excellent verbal and written communication skills
Ability to work both independently and within a team environment
Ability to remain organized, regard to detail, follow directions and multi-task in a professional and efficient way