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Acting assistant manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical acting assistant manager skills. We ranked the top skills for acting assistant managers based on the percentage of resumes they appeared on. For example, 31.0% of acting assistant manager resumes contained customer service as a skill. Continue reading to find out what skills an acting assistant manager needs to be successful in the workplace.

15 acting assistant manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how acting assistant managers use customer service:

Provided exceptional customer service by building solid client relationships; answering inquiries, fulfilling requests and resolving discrepancies.
Directed and coordinated activities of departments concerned with the delivery of product and satisfaction of customer service.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how acting assistant managers use payroll:

Directed all infection control, quality assurance, medical records, payroll and timekeeping, and mail and messenger service activities.
Calculate hours for HVAC Techs per work orders submit and enter HVAC hours to Payroll.

3. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how acting assistant managers use bank deposits:

Open and closing the store, bank deposits, training new employees on daily operations and goals.
Completed all daily bank deposits, and created and maintained a staff schedule of 15 employees.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how acting assistant managers use sales floor:

Followed in-store presentation suggestions or schedules, assembling and organizing merchandise displays, and redesigning the layout of sales floor.
Cashier responsibilities, managing employees, driving sales goals, setting sales floor visuals and preparing nightly deposits.

5. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how acting assistant managers use loss prevention:

Assumed total store accountability for sales, customer experience, merchandising, operations, and loss prevention.
Helped the store manager with tasks and duties, order merchandise and loss prevention.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how acting assistant managers use pos:

Train and develop new associates on POS systems and key sales tactics.
Operated and balanced point of sale (POS) terminal.

7. Sales Associates

Here's how acting assistant managers use sales associates:

Trained and updating sales associates on product knowledge and operations
Partnered with my management team to understand daily/weekly/monthly store priorities and assist in assigning projects and tasks to Sales Associates.

8. Inventory Control

Here's how acting assistant managers use inventory control:

Assisted facility manager in annual budget preparation, long-range plans, inventory controls, cost controls and related records and reports.
Supervised staff of 5-15 employees; providing sales, production, cash reconciliation and inventory control processes.

9. Customer Complaints

Here's how acting assistant managers use customer complaints:

Handled employee and customer complaints and ensure compliance ofcorporate directives, policies and procedures.
Prepared sales and customer relations reports by analyzing and categorizing sales information;identifying and investigating customer complaints and service suggestions.

10. Store Operations

Here's how acting assistant managers use store operations:

Led sales efforts, supervised daily store operations, and made process decisions in the absence of Store Manager.
Managed employees to make ensure smooth and efficient store operations.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how acting assistant managers use product knowledge:

Executed visuals bases on product knowledge.
Exceeded customer expectations with extensive product knowledge and ability to troubleshoot issues and recommend new products based on assessing customer needs.

12. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how acting assistant managers use ran:

Ensured production ran smoothly, solved problems under pressure, sanitized the plant daily to international health-code standards.
Handled Bank Drops, Cashed out service drawers after every shift, Ran p/l's reports.

13. Customer Relations

Here's how acting assistant managers use customer relations:

Manage customer relations to maximize service satisfaction.
Increased store revenue by 13% with my team by building and maintaining strong customer relationships.

14. Cash Drawers

Here's how acting assistant managers use cash drawers:

Restocked inventory and monitored cash drawers to ensure adequate supply.
Open and close cash register, performing tasks such as counting money, balancing cash drawers, and making deposits.

15. Conference Calls

Conference calls are call that involves three or more people who can speak at the same time. One of the persons connected may add the person to confer through the phone whose voice can be heard by all of those on the line. This can be done when the phone is used as a feature for a conference call that allows the initial caller to add more listeners or speakers on the same line without losing the first person he called. This is used to listen or communicate to different people at the same time that would save time, effort and avoid repeating the same discussion.

Here's how acting assistant managers use conference calls:

Manage store, scheduling, interviewing, returns, cashier, conference calls, shipment
Assisted in other managerial duties such as daily conference calls with the regional manager.

What skills help Acting Assistant Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on acting assistant manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for acting assistant managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What acting assistant manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

Do you want to know more?

List of acting assistant manager skills to add to your resume

The most important skills for an acting assistant manager resume and required skills for an acting assistant manager to have include:

Customer Service
Payroll
Bank Deposits
Sales Floor
Loss Prevention
POS
Sales Associates
Inventory Control
Customer Complaints
Store Operations

Product Knowledge
RAN
Customer Relations
Cash Drawers
Conference Calls
Store Management
Customer Inquiries
Computer System
Sales Reports
Inventory Management

Customer Issues
Performance Reviews
Repeat Business
Conflict Resolution
Employee Scheduling
Performance Evaluations
Quality Service
Evictions
Retail Store
Stock Merchandise

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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