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Acting manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical acting manager skills. We ranked the top skills for acting managers based on the percentage of resumes they appeared on. For example, 21.5% of acting manager resumes contained quality customer service as a skill. Continue reading to find out what skills an acting manager needs to be successful in the workplace.

15 acting manager skills for your resume and career

1. Quality Customer Service

Here's how acting managers use quality customer service:

Supervised, managed, and trained staff of 25, encouraged quality customer service procedures and teamwork.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how acting managers use payroll:

Organized payroll, executed different charts showing cost and profit using Excel, Word, and communicated mostly through Outlook.
Managed a staff of over 30 Employees to include corrective action, rewards, payroll discrepancies, and scheduling.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how acting managers use financial statements:

Determined the relevance of the accounting literature for client's financial statements.
Completed financial statements and reports on a regular and special request basis.

4. Customer Complaints

Here's how acting managers use customer complaints:

Ensured superior customer experience by resolving customer complaints and problems quickly and efficiently.
Train employees, answer customer complaints or inquiries.

5. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how acting managers use sales floor:

Prepare daily work plan for service leaders, customer service staff, by setting individual expectations for sales floor productivity goals.
Keep the sales floor stocked with products, and run products from stock room to sales floor.

6. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how acting managers use bank deposits:

Answer phones, opening and closing the store, managing the register, bank deposits.
Performed monetary transactions, cash handling and bank deposits.

7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how acting managers use pos:

Provided level 1 support to network, virtual machine, and POS issues.
Installed first computerized retail POS system for company and trained all users.

8. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how acting managers use loss prevention:

Handled Loss Prevention for store by process damages, conducting night visits on associates, and completing Audits for the store.
Ensured loss prevention controls were implemented by enforcing accountability of staff while in storage area.

9. Sales Associates

Here's how acting managers use sales associates:

Hired and interviewed potential managers and sales associates ultimately developing a sales team and new manager.
Provided weekly training and daily side-by-sides with sales associates to exceed performance objectives.

10. Front Desk

Here's how acting managers use front desk:

Open and close the club and the front desk making sure everything is accounted for and the club is in order.
Oversee the front desk staff, training new incoming associates and communicating new procedures in clearly defined manner.

11. Inventory Control

Here's how acting managers use inventory control:

Verify orders for accuracy in product, to ensure inventory controls and customer satisfaction.
Inventory Control, Manufacturing Material, Data Management, Returns

12. Process Improvement

Here's how acting managers use process improvement:

Developed store into top performing retail location, resolving any major problems with inventory by implementing innovative process improvements.
Process improvement strategies to facilitate working environment for customers and employees.

13. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how acting managers use federal regulations:

Ensured, implemented and follow Federal regulations as established in the Internal Revenue Manual in every call.
Maintain all tax records and deductions per state and federal regulations.

14. Computer System

Here's how acting managers use computer system:

Maintained and effectively operated all front office computer systems.
Relocate computer system and facilitate computer set up for new hires as appropriate.

15. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how acting managers use ran:

Supervised 9 Associates, Ran register, Exchanged payments, Visual merchandising.
Manage employees and make sure the store and sales and orders went smoothly and ran up to operation.

What skills help Acting Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on acting manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for acting managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What soft skills should all acting managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What acting manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What type of skills will young acting managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for an acting manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of acting manager skills to add to your resume

The most important skills for an acting manager resume and required skills for an acting manager to have include:

Quality Customer Service
Payroll
Financial Statements
Customer Complaints
Sales Floor
Bank Deposits
POS
Loss Prevention
Sales Associates
Front Desk
Inventory Control
Process Improvement
Federal Regulations
Computer System

RAN
Store Operations
HR
Store Sales
Financial Reports
Product Knowledge
Windows
Performance Reviews
Inventory Management
Disciplinary Actions
Customer Issues
Performance Evaluations
Food Preparation
Cash Drawers

Customer Relations
KPI
Direct Reports
Staff Development
Performance Appraisals
Sales Reports
CSR
Customer Inquiries
Leadership
Retail Store
Employee Scheduling
Store Opening

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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