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Acting supervisor skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical acting supervisor skills. We ranked the top skills for acting supervisors based on the percentage of resumes they appeared on. For example, 32.2% of acting supervisor resumes contained safety procedures as a skill. Continue reading to find out what skills an acting supervisor needs to be successful in the workplace.

15 acting supervisor skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how acting supervisors use safety procedures:
  • Fill company orders, operate a forklift, load orders on trucks and maintain safety procedures.
  • Trained employees in job duties, safety procedures and company policies.

2. Safety Issues

Safety issues entail any report, occurrence, violation, or action that could lead to a negative impact on the physical well-being of a person, product, or environment.

Here's how acting supervisors use safety issues:
  • Report to supervisor safety issues and operating conditions needing immediate attention
  • Assisted the supervisors and drivers with safety issues to help drivers with running a safe job.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how acting supervisors use payroll:
  • Liaised between operations and field technicians to ensure payroll processing and accuracy.
  • Created and maintained bank reconciliation, medical service sales, and payroll reports, and compiled financial data and totals.

4. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how acting supervisors use disciplinary actions:
  • Provided coaching and counseling to employees and supervisors regarding performance management, disciplinary actions, policies and legal issues.
  • Conducted staff interviews, recommend new hires, issuance of disciplinary actions, terminations, and employee evaluations.

5. Sops

A standard operating procedure or simply SOP is a particular operation that needs to be done in accordance with the rules and guidelines of a company or an industry. It is an important way for a company to run smoothly, especially in small businesses. It is like a practice wherein everything an individual or an employee is under a particular standard that is implemented.

Here's how acting supervisors use sops:
  • Created and modified process SOPs, batch production records, and sampling methods.
  • Maintained and updated department SOPs using Qualtrax Compliance Software.

6. Customer Complaints

Here's how acting supervisors use customer complaints:
  • Rectified customer complaints and concerns achieving positive resolutions.
  • Handle all customer complaints and/or concerns in a timely, effective manner to maintain customer relations.

7. Corrective Action

Here's how acting supervisors use corrective action:
  • Studied problems of quantity, quality, and other indicators to assess operating effectiveness while recommending necessary corrective actions.
  • Facilitated resolution of client's products investigation to effectively determine route cause and establish preventive and corrective actions.

8. Performance Management

Here's how acting supervisors use performance management:
  • Supervised a Third -Party-Liability section, included performance management, setting goals, negotiation and conflict management.
  • Provided leadership and direction to team through performance management.

9. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how acting supervisors use quality standards:
  • Served customers to satisfaction with high quality standards.
  • Collaborate with delegated entities to ensure quality standards and productivity standards are being met and perform annual audit of delegated entity.

10. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how acting supervisors use medicare:
  • Utilize tools available to raise the standard of quality for CSRs assisting callers contacting the Marketplace and Medicare.
  • Developed, reviewed, and interpreted Medicaid/Medicare policies/regulations in accordance to State and Federal guidelines for retirement service packages.

11. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how acting supervisors use law enforcement:
  • Trained on and operated specialty vehicles typically not associated with law enforcement
  • Coordinate meetings with local law enforcement, all hospitals in Kern County, and various mental health agencies.

12. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how acting supervisors use cms:
  • Execute quality assurance within defined targets with following CMS guidelines and internal processes.
  • Monitor agent activity in CMS and alert Operations Management on threshold violation.

13. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how acting supervisors use ran:
  • Prepared food for daily plate lunches, take-out orders and in-orders and ran kitchen.
  • Act as manager-in-charge if managers were absent; delegate tasks to ensure all processes ran smoothly, order and inventory items.

14. Computer System

Here's how acting supervisors use computer system:
  • Assisted in developing and programming newly installed computer systems.
  • Direct, manage and advise various personnel on operations, acquisition, and updates of various computer systems.

15. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how acting supervisors use technical assistance:
  • Provide support and Technical Assistance to all Pennsylvania counties to ensure ACT 53 procedures are established and implemented correctly and successfully.
  • Served as Acting Supervisor of a Help Desk of six which provided technical assistance and resolution to staff of 2500.
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List of acting supervisor skills to add to your resume

Acting supervisor skills

The most important skills for an acting supervisor resume and required skills for an acting supervisor to have include:

  • Safety Procedures
  • Safety Issues
  • Payroll
  • Disciplinary Actions
  • Sops
  • Customer Complaints
  • Corrective Action
  • Performance Management
  • Quality Standards
  • Medicare
  • Law Enforcement
  • CMS
  • RAN
  • Computer System
  • Technical Assistance
  • QA
  • HR
  • Management System
  • PowerPoint
  • Performance Reviews
  • Direct Reports
  • Direct Supervision
  • Process Improvement
  • Inventory Control
  • Customer Accounts
  • Marketplace
  • Customer Support
  • Statistical Reports
  • Leadership
  • Customer Issues
  • CSRs
  • Bank Deposits
  • RTA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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