Service Desk Representative
Service representative job at Active Wellness
Pay Transparency: $17.00 - $19.00 per hour (DOE) Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.
Specific Responsibilities
Essential Functions
* Greet members/guests enthusiastically and efficiently handle the check-in process
* Answer telephone and field calls
* Schedule services appointments and take reservations either in person or by phone
* Assist members with purchases of retail goods and club services
* Present membership information to prospective members, as well as refer them to Member Sales Department
* Be knowledgeable about all programs and activities offered throughout the center
* Promote club services and activities
* Assist with keeping the club well stocked and clean
* Inventory of food items as well as locker and laundry service
* Maintain communication log and lost & found ledger
* Handle member injury and illness incident reporting
* Administer emergency care to members and guests in need of assistance
* Work as a TEAM with all other departments
* Other duties and responsibilities as assigned by supervisor
Other Functions
* Promote club services and activities
* Assist with keeping the club well stocked and clean
* Attend Active Wellness site meetings and trainings
* Handle injury and illness and security incident reporting
Care Coordinator PRN
Pleasanton, CA jobs
/RESPONSIBILITIES
Perform expert leadership skills in the management of staff and coordination of patient care activities. Work collaboratively with all healthcare providers and non-health care providers. Serves as a mentor and role model for all staff. Reports to a Nursing Director or Executive Director.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas. BSN is required. National certification (e.g., CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related fields is required. Three (3) years of recent, full-time hospital or clinic experience are required. Verification of course completion in accordance with all American Heart Association Basic Cardiac Life Support and Health Care Provider guidelines is required. External applicants must have at least two (2) years in an equivalent management capacity.
LICENSURE/CERTIFICATION
A current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.
Client Services Associate
Blairsville, PA jobs
*BAYADA Home Health Care* has an immediate opening for a *Client Services **Associate** *in our *Blairsville, PA Assistive Care State Programs* home care office. If you are looking for an exciting career opportunity in a growing industry, an *Associate* could be the position for you!
Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people's lives while you grow your career and learn the business? We're BAYADA Home Health Care and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Through hands-on experience, *Client Services Associates *at BAYADA learn all aspects of managing and growing a caseload and recruiting staff in order to become a Client Services Manager.
*Responsibilities*:
* Focused on assisting the manager in delivering and coordinating client services
* You'll help lead field staff in providing quality home care while increasing your office's caseload through long-term relationship building with clients, referral sources, payors and community organizations.
* Sharing responsibility for your team, you'll develop communicative relationships with them while managing scheduling and maintain effective fiscal management by monitoring metrics (gross margin, overtime, unfilled hours, etc.).
*Qualifications:*
* Prior health care, home care and recruiting experience a plus)
* A demonstrated record of strong interpersonal skills and goal achievement
* Ambition to grow and advance beyond current position
* Strong PC and communication skills (including solid phone marketing & data entry ability)
*Why you'll love BAYADA:*
* BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
* *Award-winning workplace*: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor.
* *Weekly pay*
* *Work life balance: **Monday-Friday 8:30-5pm hours*
* *AMAZING culture:* we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
* *Strong employee values and recognition*: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
* *Diversity, equity, inclusion, and belonging: *Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
* *Growth opportunities*: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
* *Check out our blog*: [
* *Benefits*: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, [
*As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.*
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in [here](
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Veterinary Sales Representative -Flex Time (12 days/mo)
Riverside, CA jobs
Pharmaceutical Sales Representative - Veterinary - Flex Time (12 days/mo)
Promoveo Health, a leading Pharmaceutical Sales recruiting, and contract sales company has an outstanding position representing one of our strategic clients. Our client is a rapidly growing organization with a very strong presence in the Veterinary Medicine field.
This is a position where you will be a W2 employee of Promoveo Health.
The Veterinary Sales Representative will be responsible for revenue growth within your specified geographic region. You will be accountable for a sales revenue plan in the clinical (office based) markets. This role requires strong account management and selling skills, as you will be the selling interface between the accounts and the company.
The ideal candidate will have:
· 5+ years of Veterinary Pharmaceutical Sales either on the Pharmaceutical or Distributor side
· Clinical experience calling on Veterinary Practices in this market
· Experience calling on and existing relationships with Vets in the area
· Excellent interpersonal, communication, teaching and negotiation skills
· BS Degree in related discipline
Job Expectations:
·Part time position with high management visibility and performance expectations.
· Travel - You will be home every night- no overnight travel is required!
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Vitas Sales Representative
Fremont, CA jobs
Responsible to become a subject matter expert on Medicare Hospice Benefit, VITAS service offerings, disease specific clinical criteria and evidence based medicine.
Accountable for set goals and results. Focuses on providing solutions and executing them.
Analyzes territory and develops call routing to establish correct targets, reach and frequency for maximal territory growth.
Develops sales messaging and strategies that align to the customers' needs to ensure hospice appropriate patients gain access to hospice services.
Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; remaining current with changes in healthcare field in order to understand customer industry.
Leverages provided resources and technology as a vehicle for success.
Daily use of CRM tool in order to capture needs of customers and strategy for continued hospice utilization. Synchronization of updates is required daily.
Leverages sales tools on provided devices as customer visual aids and learning tools to grow knowledge.
Effective in professional verbal, written, and electronic communication
Maintains professional relationships and collaborates with internal, clinical end of life care team. Attends team meetings on regular basis.
Resolves customer feedback by investigating opportunities for development; developing solutions; preparing reports; collaborates on resolutions with program management.
Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency.
Open to and proactively applies coaching feedback from direct manager with the intentions on improvement of various skillsets.
Timely completion of administrative duties: expense reports, payroll entry, other administrative actions by required times.
Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Works cohesively and leverages opportunities with VITAS internal customers: VITAS Medical Director & Team Physicians, Team Managers and overlapping team disciplines, PCAs, Admissions RNs, Sr. Leadership. Attends team meeting at least two times per quarter.
Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS
Minimum 2 years sales experience or in healthcare services preferred
Participated in competitive team environment that involved individual accountably and teamwork
Able to demonstrate examples on critical thinking and created solutions
Past military service a plus
Experience with volunteer organization a plus
Hospice experience preferred but, not required
Evidence of achieving sales goals within the market and/or demonstrates track record of consistently exceeding corporate goals
Strong customer service, sense of urgency and problem solving skills
Time Management and Organizational Skills
Demonstrated knowledge and successful application of a need satisfaction selling process
Ability to manage a territory, to conduct sales calls and to generate sales by building long term business partnerships
Strong interpersonal skills within all levels of an organization
Expectations:
Excellent presentation, negotiation and relationship-building skills
Excellent oral and written communication skill
Ability to work outside of normal business hours (8-5), evenings and weekends as needed.
Ability to navigate within a CRM tool and proficiency in Outlook, Word and Excel-PowerPoint, iOS devices
Ability to develop clinical knowledge base to support VITAS sales efforts
Integrity and customer focus: ethical, moral conduct, customer services
Reliable transportation
Able to expense minimal (i.e. lunches, snacks, breakfasts) customer education when approved with expectation of reimbursement from company
EDUCATION
Bachelor's degree from an accredited college or university or the international equivalent preferred.
Other acceptable licenses include: RN, LPN/LVN, SW
Dental Sales Representative -Flex Time
Allentown, PA jobs
Flex Time Dental Sales - Pharmaceutical Sales
We are currently recruiting an experienced Dental or Pharmaceutical Sales person to fill a flex time (13 days/month) position. The ideal candidate will hold a Bachelor's degree from an accredited college or university in a Sales related field or be a licensed Dental Hygienist and have 2+ years of sales success in Dental or Pharmaceutical Sales.
Our client has the #1 products in the dental market. They are a fortune 500 company that has great product for you to sample/sell and have wonderful
marketing materials that we deploy via the iPad.
Responsibilities of the Flex Time Dental Sales - Pharmaceutical Sales position
Sell and detail products directly to dental professionals Dentists and Hygienists).
Call on at least 8 dental offices each day and see the entire office.
Deliver 12 or more face to face presentations/day to targeted dentists and hygienists.
Conduct lunch and learn sessions with at least one office per day
Conduct dental products presentations with a company iPad.
Requirements of the Dental Sales - Pharmaceutical Sales position
Job Requirements
Bachelor's degree from an accredited college or university in Sales related field or Dental Hygiene
2+ years of sales success in Dental or Pharmaceutical Sales
Ability to work on a flex time (13 days/month) basis
Documented sales success
Relationships with dentists in the local market.
Compensation
The starting annual salary for this position is $30,000.00
Annual performance bonus of $5000.
Auto Allowance
Company Paid Storage Area
Company Paid Iphone and iPad
Job Type: Part-time
Seniority Level
Entry level
Industry
Pharmaceuticals
Employment Type
Part-time
Job Functions
Business DevelopmentSales
Associate Laboratory Customer Service Representative
North New Hyde Park, NY jobs
Aids customer service through the delivery of information to clinicians, hospitals, other clients and staff of Core Laboratories. Provides telephone coverage, both inbound and outbound, with the ability to convey information and answer questions involving relatively complex laboratory issues. Accesses and enters information into the Laboratory computer systems.
Job Responsibility
Conforms to departmental productivity standards for each function performed by the client services department.
Demonstrates courtesy and professionalism on the telephone while adhering to the guidelines of first call resolution.
Provides verbal, printed, and faxed results requested by clients via telephone.
Calls critical and cancelled results to clients and notifies clients of problem specimens in a timely manner.
Understands how to accurately access and enter information into the laboratory computer systems.
Completes and maintains records and logs in a manner that demonstrates compliance and careful record keeping, i.e., call templates, add-on forms, untransmitted reports, etc.
Coordinates and acts as liaison between clients and core laboratories staff.
Demonstrates awareness of and compliance with HIPPA regulations.
Promotes positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines; works collaboratively and is respectful of others; remains flexible in the event that responsibilities need to be temporarily changed due to scheduling problems.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
High School Diploma or equivalent required.
0-1 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Auto-ApplyClient Engagement Specialist
San Francisco, CA jobs
Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.
PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.
The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!
Position Overview
PHIL is seeking a Client Engagement Specialist to play a vital role in ensuring timely prescription processing and supporting positive patient and customer outcomes. In this role, you will review and resolve prescription-level issues, collaborate with cross-functional teams, and provide direct support to manufacturer partners through email, ticketing systems, and client meetings. Reporting to the Client Engagement leadership team, you will be responsible for managing tickets, building strong client relationships, and delivering exceptional service through timely communication, clear reporting, and proactive education.
Responsibilities:
Review and resolve script-level tickets to ensure proper processes are followed; correct and reprocess as needed.
Monitor and manage the support ticket queue to ensure timely resolution of incoming issues.
Serve as the first-line point of contact for manufacturer partners, providing real-time updates and proactive support via phone, email, and virtual meetings.
Contact internal and external stakeholders to move scripts forward in the processing workflow.
Lead and participate in client operational meetings to address escalations, share updates, and resolve challenges.
Identify and escalate high-risk scripts and troubleshoot problems in collaboration with internal teams.
Partner with Client Engagement leadership to evaluate processes, identify efficiencies, and drive scalable improvements.
Support onboarding and training of internal stakeholders and new employees to ensure workflow consistency.
Accurately document customer interactions, issues, and resolutions in CRM and ticketing systems.
Collaborate with Client Engagement leadership to evaluate and improve existing processes and procedures.
Identify scalable process improvements to drive efficiency and standardization.
Provide feedback on recurring issues and suggest updates to support documentation, FAQs, or internal workflows.
Represent the Client Engagement team in both internal and external meetings, including client discovery sessions and cross-functional initiatives, to ensure alignment, share insights, and advocate for customer needs.
Support other functions to address the needs of the business and customers as needed
Qualifications:
Bachelor's degree or equivalent experience.
Active Pharmacy Technician license required in the state of residence.
Minimum 2+ years of client-facing support experience in healthcare or technology, with strong communication and problem-solving skills.
Demonstrated ability to collaborate cross-functionally to resolve script-level and client-level issues efficiently.
Strong analytical thinking with the ability to identify patterns and root causes in workflows.
Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism.
Adaptable and proactive problem-solver with a collaborative, team-first mindset.
Background in pharmacy or healthcare operations preferred.
Experience with Lean, Six Sigma, or other process improvement methodologies (preferred).
Prior experience as a pharmacy technician, including use of proprietary systems to process prescriptions (preferred).
Benefits
Ground floor opportunity with one of the fastest-growing startups in health-tech
Fully remote working environment supported in these states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MD, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision)
401(k) contribution opportunity
PHIL Inc. is an equal-opportunity employer.
Auto-ApplyMember Service Center Representative (Call Center)
Napa, CA jobs
Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.
Key Responsibilities
Service:
o Answer the telephone within established performance and service guidelines.
o Complete phone transactions accurately and efficiently.
o Disseminate and provide education of lending, CUSO and membership information to callers.
o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance
o Provide basic level technical support of our online and Mobile banking platforms
o Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.
Sales & Efficiency:
o Attain individual and departmental goals and objectives as established in the MSC performance standards.
o Cross-sells Credit Union products and services.
o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.
Support:
o Post and balance daily work and maintain proper documentation.
o Utilize online manuals and knowledge repository as a resource
o Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
o Compile data and complete work related to departmental reports.
o Maintain files, post records, make and check routine calculations
o Perform all functions in a security conscientious manner.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
* 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
* Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
* Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
* Recognized by Newsweek as one of "America's Best Credit Unions 2024"
* Recognized by Forbes as one of "America's Best Small Employers 2023"
* Voted Best Places to Work in the North Bay 20 years in a row
* World-class Employee Engagement scores
* Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
* Industry leading Net Promoter Scores across the U.S.
Minimum Qualifications: Knowledge, Skills and Abilities
* Knowledge of modern office methods, practices and procedures.
* Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
* Demonstrated Member service skills.
* Ability to cross-sell products and services to meet Member needs.
* Ability to make mathematical computations.
* Ability to type 40 words per minute.
* Ability to communicate effectively both verbally and in writing.
* Ability to establish and maintain effective working relationships with a diverse group of people.
* Must be able to work on Saturdays
The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.
Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential)
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
* Competitive medical, dental, and vision insurance, mental health offerings
* Employee performance incentive plan
* Salary Advancement- Merit increase based on performance
* 401(k) program with employer match
* Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
* RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
* RCU employees are eligible for a 1% discount on all recreational or boat loan products
* 2% discount off Visas and LOC Loans through RCU
* 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
* 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
* 0% interest on garment, fitness, or home office equipment loan of up to $500
* 100% financing for employee purchased homes!
Physical Requirements:
* Ability to talk on the phone
* Ability to stand, bend, stoop, sit, walk, twist and turn.
* Ability to lift up to 15 pounds.
* Ability to use a computer keyboard and calculator.
* Work environment is indoors; majority of the time is spent sitting at a desk.
* Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].
Member Service Center Representative (Call Center)
Napa, CA jobs
Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.
Key ResponsibilitiesService:o Answer the telephone within established performance and service guidelines.o Complete phone transactions accurately and efficiently.o Disseminate and provide education of lending, CUSO and membership information to callers.o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistanceo Provide basic level technical support of our online and Mobile banking platformso Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.Sales & Efficiency:o Attain individual and departmental goals and objectives as established in the MSC performance standards.o Cross-sells Credit Union products and services.o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.Support:o Post and balance daily work and maintain proper documentation.o Utilize online manuals and knowledge repository as a resourceo Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.o Compile data and complete work related to departmental reports.o Maintain files, post records, make and check routine calculationso Perform all functions in a security conscientious manner.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities
Knowledge of modern office methods, practices and procedures.
Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
Demonstrated Member service skills.
Ability to cross-sell products and services to meet Member needs.
Ability to make mathematical computations.
Ability to type 40 words per minute.
Ability to communicate effectively both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people.
Must be able to work on Saturdays
The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.
Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential)
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes!
Physical Requirements:• Ability to talk on the phone• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.•Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer
Auto-ApplyClient Engagement Specialist
Los Angeles, CA jobs
The Client Engagement Specialist provides face-to-face services to clients who are involved with state, county, and city entities (e.g., probation, courts), engages with clients, and determine which Substance Use Disorder services are most appropriate for individuals based on an ASAM brief triage screening.
Requirements: must be a registered or certified counselor with RADT/CADC/CATC or have a Masters in Social Work or Marriage & Family Therapy.
Appointment Center Service Representative
El Cajon, CA jobs
This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages and providing general information. Essential Responsibilities: + Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
+ Operates in a high volume, high structured Appointment Center environment by constantly responding to incoming calls.
+ Works in a personal computer environment with multiple departments.
+ Uses guidelines and protocols for multiple departments to best meet member needs.
+ Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate guidelines.
+ Prioritizes member needs and offers alternatives to members when appropriate.
+ Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
+ Uses tact and diplomacy in handling difficult interactions with members.
+ Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.
+ Composes messages for physicians/providers, registered nurses and other medical staff based on member requests.
+ Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.
+ Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.
+ Must perform all of the above duties while meeting established standards of performance for quality and productivity.
+ Performs clerical duties which may include assigning new members a primary care physician, calling patients and booking appointments for specialty appointments, calling members to cancel and reschedule appointments.
+ Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
+ Two or more of the following: One year of customer service experience. One year of personal computer experience.
+ Successful completion of the Call Center Simulation Test
+ As part of applicant process, must take Proofreading Assessment for non KP employees only.
+ Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education
+ High school graduate or equivalent.
License, Certification, Registration
+ N/A
Additional Requirements:
+ Must be able to read and write English.
+ Demonstrated knowledge of medical terminology.
Preferred Qualifications:
COMPANY: KAISER
TITLE: Appointment Center Service Representative
LOCATION: El Cajon, California
REQNUMBER: 1393554
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Appointment Center Service Representative (Bilingual)
El Cajon, CA jobs
This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages and providing general information. Essential Responsibilities: + Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
+ Operates in a high volume, high structured Appointment Center environment by constantly responding to incoming calls.
+ Works in a personal computer environment with multiple departments.
+ Uses guidelines and protocols for multiple departments to best meet member needs.
+ Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate guidelines.
+ Prioritizes member needs and offers alternatives to members when appropriate.
+ Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
+ Uses tact and diplomacy in handling difficult interactions with members.
+ Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.
+ Composes messages for physicians/providers, registered nurses and other medical staff based on member requests.
+ Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.
+ Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.
+ Must perform all of the above duties while meeting established standards of performance for quality and productivity.
+ Performs clerical duties which may include assigning new members a primary care physician, calling patients and booking appointments for specialty appointments, calling members to cancel and reschedule appointments.
+ Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
+ Two or more of the following: One year of customer service experience. One year of personal computer experience.
+ Successful completion of the Call Center Simulation Test
+ As part of applicant process, must take Proofreading Assessment for non KP employees only.
+ Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education
+ High school graduate or equivalent.
License, Certification, Registration
+ N/A
Additional Requirements:
+ Must be able to read and write English.
+ Demonstrated knowledge of medical terminology.
+ Bilingual (English/Spanish) QBS Level I required.
Preferred Qualifications:
Notes:
- Must successfully have passed the bilingual test (within the last 12 months), or be active in the QBS program.
COMPANY: KAISER
TITLE: Appointment Center Service Representative (Bilingual)
LOCATION: El Cajon, California
REQNUMBER: 1393555
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Service Representative Sisters Health Center Depew
Buffalo, NY jobs
Salary: 18.02-27.04 USD Facility: Sisters of Charity Hospital Shift: Shift 1 Status: Full Time FTE: 1.000000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Days Hours: Monday through Friday from 8:00am to 4:00pm The Service Representative for the Oncology and Infusion Centers is responsible for the organization and efficiency of the front end functions of the centers operated by Catholic Health. The Representative will answer telephones and assists patients directly or refers to appropriate staff. He/she will also navigate several IT programs including OR manager and Lawson. In addition, this position is responsible for financial monitoring of all patient accounts including co-payments, payment arrangements, verification of insurance eligibility, handling questions/concerns regarding patient financial responsibility and high level of customer service. As the front line for Infusion services, this position meets and refers all pharmaceutical manufacturers and specialty pharmacy representatives to the Director of Pharmacy, New Business Development for follow up appointments.
Responsibilities:
EDUCATION
* High school diploma required
* Associates degree or completion of medical secretarial course strongly preferred
EXPERIENCE
* 1 year experience in hospital/medical office setting
KNOWLEDGE, SKILLS AND ABILITY
* Must possess general office skills, including but not limited to computer/keyboarding, fax machines, typing and/or demonstrated computer proficiency
* Knowledge of medical terminology
* Must possess excellent/effective communication and interpersonal skills
* Organizational skills, attention to detail and follow through a must
* Has the ability to maintain composure when interacting with a wide variety of patients and circumstances
* Highly motivated and willing to contribute skills and ideas for the overall improvement of the Center
* Must be flexible and effective in a fast paced/changing healthcare environment
* Strong knowledge of office equipment, i.e., computer, copier, fax, phone system.
* Understanding of Microsoft Excel
Service Rep - Cancer Center - Maywood
Maywood, IL jobs
HOURS: Monday thru -Friday with staggered shifts: * 7am-3:30pm * 8:30am-5pm If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola! We offer: Medical/Dental/Vision Benefits on your FIRST DAY!!!
competitive wages
great work atmosphere
403(b)
Employee Assistance Program
Employee Discounts
Tuition Reimbursement
The role of a Front Desk Service Rep at Loyola Medicine is essential in promoting a positive patient experience and ensuring efficient clerical operations. Here are the key responsibilities and qualifications for this position:
Job Responsibilities:
Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up-to-date.
Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.
Minimum Education:
GED or High School level of education, required.
Associate's degree, preferred
Minimum Qualifications:
At least one (1) year of work history, required.
Experience in general administration, business, healthcare, or a related field is highly preferred.
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve.
Loyola Medicine Core Values
* Reverence
We honor the sacredness and dignity of every person.
* Commitment to Those experiencing poverty
We stand with and serve those who are poor, especially those most vulnerable.
* Safety
We embrace a culture that prevents harm and nurtures a healing, safe environment for all
* Justice
We foster right relationships to promote the common good, including sustainability of Earth.
* Stewardship
We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
* Integrity
We are faithful to who we say we are.
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.
COMPENSATION
Pay Range: $18.00- $24.44 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Client Success Specialist (Temporary Part-Time) [Hourly Base + Incentive]
San Diego, CA jobs
My Senior Health Plan, a leader in the Medicare B2C space for nearly 20 years, is looking for a motivated and energetic Client Success Specialist to join our growing team in La Jolla, CA. If you have a strong background in customer service and are passionate about making a difference in the lives of seniors, we want to hear from you!
Job Summary: As a Client Success Specialist, you'll be the go-to support for our clients and internal teams, ensuring a smooth and professional experience from start to finish.
Job Duties and Responsibilities:
Communicate with clients via phone and email in a courteous, professional, and timely manner.
Manage inbound and outbound calls utilizing an auto-dialer system.
Qualify potential leads and transfer them to the appropriate sales team members.
Accurately enter and maintain client information within our CRM.
Prepare and distribute client welcome kits and related materials.
Process insurance applications and conduct verification calls as required.
Monitor and follow up on application statuses with both carriers and clients.
Assist in post-sale client support to ensure satisfaction and retention.
Perform a variety of administrative tasks, including scanning, filing, and data entry.
Provide backup support to other administrative functions as needed.
Requirements:
High school diploma or GED with a minimum of 3 years of administrative experience, or a bachelor's degree with at least 2 years of relevant experience.
Job stability and tenure in previous roles.
Strong phone presence with a friendly and professional demeanor.
Excellent organizational, interpersonal, and written/verbal communication skills.
Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.
Collaborative team player with a proactive mindset and a strong desire to learn and grow.
Proficient in Microsoft Office and internet research/navigation.
Familiarity with CRM systems and a genuine passion for providing exceptional client service.
Working Conditions:
Stationary role, operating a computer and office equipment.
Light lifting (up to 25 lbs.).
Office environment with occasional movement within the workspace.
Part-time 16-24 hours/week. Temporary until 12/31/2025, with the potential to transition to a permanent role 1/1/2026.
Why Join Us?
Competitive hourly base pay with an annual performance-based bonus.
Paid sick time
Positive work environment with growth opportunities.
Paid parking in La Jolla, CA.
No cold calls, all warm leads.
Ready to make a difference? If you're a driven professional looking to grow your career while helping Medicare-eligible individuals, apply today to join My Senior Health Plan's mission-driven team!
My Senior Health Plan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
*All offers of employment are contingent upon successfully passing a pre-employment drug test and background check. My Senior Health Plan.com Inc. participates in E-Verify.
AI Use Disclosure
To make our hiring process smooth and efficient, we use tools like BambooHR (application tracking), Hireflix (on-demand interviews), and Calendly (scheduling), and TestGorilla (skills assessments). These tools help us stay organized, but all applications and results are carefully reviewed by real people.
AI supports our process, it doesn't replace human judgment. We also take steps to reduce potential bias in the tools we use, so every candidate is considered fairly.
Patient Account Specialist - PFS Billing Services
San Diego, CA jobs
Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers. This is a Full Time (80 hours every pay period) benefited position, Monday-Friday for day shift. Over time additional hours when needed.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
As a Patient Account Specialist, you will be supporting the Billing Services department at our 4S Ranch Business Services location. This role is essential in managing a high volume of hospital Government Insurance/Billing documents, while also performing follow up actions to gather accurate information needed from patients, payers and providers. The ideal candidate is one who thrives in a fast-paced environment and has a passion for insurance and medical claims.
As a Patient Account Specialist, you will be responsible for the following:
* Responsible for working aged reports and credit balances on a regular basis set by department guidelines.
* Follows-up with insurance carriers timely on unpaid claims until claims are paid or only self-pay balance remains. Does not have claims written off for timely filing.
* Processes rejections by either making accounts self-pay and generating a letter of rejection to patient or correct any billing error and resubmitting claims to insurance carriers.
* Keeps updated on all billing requirements and changes for all insurance types.
* Responsible for responding to all inquiries, billing denials, other correspondence and phone requests in an efficient, timely, and effective manner. Secures needed medical documentation required or requested by insurances.
* Works with HIM staff to ensure that complete diagnosis/procedure codes and modifiers are reported to insurance carriers as required.
* Working directly with the insurance company, healthcare provider, liable third parties, and patient to get a claim processed and paid
* Works to help maintain Accounts Receivable (AR) days at or near target level set by the Hospital Senior Team.
* Supporting continuous improvement of organization processes and personal knowledge and skills, and maintaining and protecting confidential information
* Providing excellent customer service through cooperative working relationships, and meeting productivity and quality standards.
#LI-JS1
Required Education/Experience/Specialized Skills:
* Strong working knowledge of managed care plans, insurance carriers, government Payers and payer requirements.
* Knowledge of Medical Terminology and Medicare Compliance.
* Familiarity with HIPAA privacy requirements for patient information.
* Basic understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes.
* Ability to multitask and stay organized.
* Good verbal and written communication skills.
* Detail oriented and ability to prioritize work.
* Requires a moderate level of interpersonal, problem solving, and analytic skills.
* Knowledgeable on insurance and reimbursement process.
* Ability to establish/maintain cooperative working relationships with staff, Medical Staff and providers.
Preferred Education/Experience/Specialized Skills:
* Two years of patient accounts experience in a healthcare setting.
* Working knowledge of healthcare EPIC software preferred.
* Minimum two year experience billing Medicare, Medicaid, Blue Cross and Commercial insurance preferred, three or more years desired.
* Knowledge in Excel, Word and basic computer functions such as saving documents, sharing documents
* Demonstrate strong computer skills required. (Education may be substituted for experience in some areas.)
* Demonstrate knowledge of accounts receivable practices, payer billing and reimbursement procedures and practices.
* Working knowledge of hospital UB04, CPT-4, HCPCS, ICD-10 and Revenue codes.
* Proficient in institutional insurance billing guidelines using 837I X12 Version 005010X279A1 transactions.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.
You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
Position Pay Range: $26.45-$34.33/hour
Call Center Specialist
Anaheim, CA jobs
Are you passionate about making a meaningful impact on community health? We're seeking a dedicated Call Center Specialist to join our dynamic team. As a Call Center Specialist at KCS, you'll play a pivotal role in delivering exceptional patient care by managing calls, scheduling appointments, providing compassionate support, and ensuring seamless communication across departments-all while upholding HIPAA standards.
KCS COMPENSATION AND BENEFITS
* Medical, Dental, Vision, and Life Insurance
* Vacation, Holiday, and Sick Leave Pay
* 401(k) Retirement Plan
* Long- and Short-Term Disability Insurance
* Flexible Spending Account
* Employee Assistance Program
KCS is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender, age, physical disability, and sexual orientation.
KCS participates in E-Verify to confirm the employment eligibility of all new hires. As part of our hiring process, we will verify your eligibility to work in the United States using E-Verify.
MINIMUM REQUIREMENTS
* Bilingual in Chinese/Korean/Spanish preferred
* Ability to work in a fast-paced environment, and to multi-task
* Excellent interpersonal, verbal, written communication skills
* Proficient in Microsoft Office Suite (Excel, Word, SharePoint, Outlook, and other required software)
* Ability to recognize and maintain confidentiality of information as appropriate
The duties of this position will include:
* Promptly answer all incoming calls and route to appropriate staff.
* Schedule, reschedule, and cancel patient appointments, ensuring accurate data entry and efficient use of clinic resources.
* Remind patients of their appointments and update patient demographics as needed.
* Registers all patients per registration protocols over the phone.
* Provide information about the health center's services, programs, and operation hours to callers.
* Explain and promote available services by consulting, gathering information, and evaluating patient needs.
* Work closely with other departments on appointment scheduling to ensure smooth patient flow and reduce patient wait time.
* Handle patient inquiries and concerns with empathy and professionalism, consulting managers when necessary.
* Maintain confidentiality and comply with all HIPAA regulations regarding patient information.
* Respond to patient inquiries, requests, disputes, and route to the appropriate department or staff.
* Document call interactions, outcomes, and follow-up actions within the electronic health record (EHR) system.
* Fulfill other duties and responsibilities as needed and assigned.
KCS MISSION STATEMENT
To provide client centered, culturally inclusive, expert care to directly improve the well-being of underserved communities and individuals through healthcare, social services, and community programs.
ABOUT KCS
At KCS Health Center, we're more than just a clinic - we're a community-driven force dedicated to transforming lives. Located in the heart of Orange County, our non-profit organization is committed to providing top-tier healthcare, social services, and community programs to the underserved population. We believe in delivering expert care with compassion, respect, and inclusivity at the forefront.
THANK YOU FOR CONSIDERING KCS!
KCS appreciates you looking at us for a possible next step in your career - as well as offering an opportunity to make a true impact on the greater good. We look forward to speaking with you soon and perhaps welcoming you to our team!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Work Location: In person
Call Center Operator (Bilingual)
Newburgh, NY jobs
Full-time Description
Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY.
RATE OF PAY/SALARY: $17.00 per hour
PLUS
Monthly incentives available
WORK LOCATION(S): Newburgh, NY
STATUS: Per Diem, Full Time
CORNERSTONE BENEFITS:
Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available
CORNERSTONE'S MISSION:
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.
JOB SUMMARY:
This is NOT a remote job!
Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
Makes appointments for new and existing patients using the practice management system template.
Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments.
Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
Provides back-up support for patient registration as requested by management.
Attends monthly departmental meetings.
Handles other duties as assigned.
Requirements
Bilingual: Fluent in Spanish
High School Diploma or High School Equivalency Diploma
For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm),
(Cannot work more than 30 hours per week).
Please Note:
Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.
Salary Description $17.00
Culinary Remote Call Center PRN
Harrisburg, PA jobs
Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders.
Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.
**Work Schedule**
+ **PRN, on call or as needed**
+ **Remote Position, must be a Utah Resident**
+ **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening
+ **Hours of Operation:** Sunday-Saturday 0630 - 1930
+ **Required:** Rotating holidays and weekends
+ **Benefits Eligible: No**
**Essential Functions**
+ Takes patient meal selections and modifies them using system standards to meet provider orders.
+ Checks trays for accuracy during meal assembly.
+ Communicates clearly to both clinical and culinary caregivers.
+ Collects and inputs nutrition screening information
+ May complete calorie count and nutrition analysis as dictated by facility
+ Utilizes a computer to run reports and take orders.
+ Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels)
+ Performs accurate credit transactions according to system standards and independently resolves basic customer service issues.
**Skills**
+ Nutrition
+ Diet Management
+ Computer Literacy
+ Interpersonal Communication
+ Active Listening
+ Coordinating tasks with others
+ Patient Interactions
+ Attention to detail
**Qualifications**
+ Virtual Screening through Microsoft Teams before application submitted to Hiring Manager
+ **Residential Home address and work from home address must be within the state of Utah**
+ **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services)
+ Experience in Food Service, Nutrition Services, or healthcare call center (preferred)
+ Demonstrated ability to work with modified diets (preferred)
+ Demonstrated ability to provide exceptional customer service (preferred)
**Physical Requirements:**
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
+ Remain standing for long periods of time to perform work.
+ Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.
**Location:**
Vine Street Office Building
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.22 - $23.68
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.