- At least 1 years of related experience (emergency and veterinary preferred)
- Proficiency with Microsoft Office Suite, Gmail, Google sheets, and Google Docs.
- Average type speed of at least 40 wpm
- Bilingual skills are a plus.
Competencies
- Interpersonal Skills- - Passion for working with people and pets; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Inspires the trust of others. Collaborative, empathetic and proficient in both verbal and written communication.
- Professionalism-- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of who they are; Ethical; Positive attitude; Accepts responsibility for own actions; Follows through on commitments. Manages difficult or emotional customer situations with compassion; Responds promptly to customer needs. Customer-friendly appearance and demeanor; Ability to work independently as well as a member of a team.
- Adaptability-- Adapts to changes in the work environment; Manages competing demands and priorities with enthusiasm; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Flexible.
- Organizational Support-- Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity; Strategic/Forward-thinking; Motivated, with a strong work ethic and high standards
- Planning/Organizing-- Prioritizes and facilitates patient flow, Acute attention to detail and organization; Dedicated to continuous learning, growth, and improvement.
Physical Demands
Work requires occasional standing and walking. Must be able to lift, push, pull, and carry up to 40 lbs. Must be able to sit, utilize hand and finger dexterity, talk, hear, utilize visual acuity to operate equipment, read technical information, and use a computer for prolonged periods of time. Must be able to wear appropriate PPE such as face masks for duration of shifts.
Working Conditions
May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.