Medical Assistant jobs at Adelante Healthcare

Job Description The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Graduation from an approved medical assistant training program with one or more years' experience Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years' experience working as a Medical Assistant in a health care setting Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Has one or more years as a medical assistant Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services. Mission: To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being. Vision: Healthy People in Healthy Communities. NATIVE HEALTH Benefits and Perks Include: * Medical, Vision, and Dental Insurance * Retirement Benefits - Up to 5% Matching Contribution * Paid Time Off/Sick Leave * Paid Holidays (12) * Tuition Reimbursement and Educational Leave * Employee Recognition Program Starting Hourly Pay: $20.85 Certification Required Job Description Psychiatric Certified Medical Assistant (PCMA) plays a key role in supporting psychiatric providers and ensuring the efficient operation of the Psychiatric Clinic. This position is responsible for rooming patients and preparing them for appointments with the psychiatric practitioners. The Psychiatric Certified Medical Assistant performs various back-office clinical tasks, including obtaining baseline clinical data (e.g., vital signs), maintaining accurate clinical records, and managing the provider's caseload. Working under the direct supervision of the Behavioral Health Coordinator and the general supervision of a psychiatric provider, the PCMA collaborates closely with the care team to support the delivery of team-based, patient-centered care in alignment with best practices and NATIVE HEALTH (NH) policies. This role is essential in fostering a therapeutic and efficient clinical environment. KEY ACCOUNTABILITIES: * Provide and promote excellent customer service to visitors, patients, clients, and staff in person and on the phone. * Screens patients, documents findings in the electronic medical record system, and alerts the practitioner to special care need. * Assists the practitioner and other professional staff in the delivery of patient care; reinforces discharge instructions and deliverable. * Administers medications under the direction of healthcare professionals; documents the same in the medical information system. * Supports NATIVE HEALTH as needed. KNOWLEDGE, SKILLS, AND ABILITIES: * Must possess excellent communication skills. * Provide outstanding customer service and help patients feel welcome * Knowledge of the medical clinic purpose and operations. * Ability to prioritize duties, perform them efficiently and adjust to and accept unexpected events. * Knowledge of privacy and confidentiality policies and regulations * Knowledge of medical terminology. * Medication administration knowledge and skills. [Satisfactorily pass medical assistant competencies] * Knowledge of Infection Control and prevention processes. * Knowledge of computer-based applications, such as Microsoft 365 (Excel, Word, PowerPoint, and Outlook). * Ability to work efficiently and comfortably with other medical clinic employees. * Ability to use electronic health records, NextGen. * Ability to be punctual and dependable. * Ability to utilize supplies and equipment in a cost-efficient manner. * Willingness to learn new tasks consistent with MA training. * Skills in the use of medical instruments and supplies. * Knowledge of the cultural and social background of the Native American and Alaska Native (AI/AN) and other minority populations. Qualifications * Must have a high school diploma or GED required. * Must be a Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association is preferred or comparable certification from an accredited organization. * Two years of experience as an MA in a family practice outpatient setting, including experience with child and adult patients. * Evidence of current medication administration knowledge and skills. * Comprehension of HIPAA regulations, compliance and violation reporting. * Bilingual (Spanish/English) is preferred. * Must always be professional in demeanor, dress, and presentation of person and materials produced by this organization. * Must be dependable, punctual, reliable, relate well to others, and able to meet deadlines. * Must be flexible to work late hours, as necessary. * Healthcare information entry and retrieval from the electronic health record skills. Standard Employment Requirements: * Must possess a valid and unrestricted Arizona driver's license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver's license during employment. Must be insurable under NATIVE HEALTH's liability auto policy. * Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH. * Must pass substance abuse testing upon employment and submit to random testing during employment. * Must provide an updated immunization (IZ) record at the time of employment. * Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update. * Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment. Additional Information Native Health complies with all state and federal requirements, including EEOC requirements.

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services. Mission: To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being. Vision: Healthy People in Healthy Communities. NATIVE HEALTH Benefits and Perks Include: Medical, Vision, and Dental Insurance Retirement Benefits - Up to 5% Matching Contribution Paid Time Off/Sick Leave Paid Holidays (12) Tuition Reimbursement and Educational Leave Employee Recognition Program Starting Hourly Pay: $20.85 Job Description The Medical Assistant (MA) is responsible for the intake of clients and preparing them to be seen by the Medical Practitioners. The MA performs back-office skills, obtains baseline clinical data, assists the medical staff as necessary, assists in the efficient operation of the Medical Clinic, and collaborates with the maintenance of the laboratory. This position is vital to the provision of support to the providers and patients in the delivery of Patient Centered Medical Home (PCMH) team-based care. KEY ACCOUNTABILITIES: Screens patients, documents findings in the medical information system and alerts the practitioner to special care needs. Assists the practitioner and other professional staff in the delivery of patient care; reinforces discharge instructions and deliverables. Administers medications and immunizations under the direction of healthcare professionals; documents same in the medical information system. Practices Infection Control and Bloodborne Pathogen precautions, procedures and practices. Performs medical office administration, monitors inventories and maintains supply levels for patient care activities. Performs CLIA-waiver testing and collaborates with the contract laboratory technician. Performs all Core Competencies when providing patient-centered care. Supports the Native Health mission as needed. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of the primary care clinic purpose and operations. Ability to prioritize duties, perform them efficiently and adjust to unexpected events. Knowledge of medical terminology. Safe medication administration knowledge and skills. Ability to help patients feel welcome. Ability to be punctual and dependable. Knowledge of infection control and bloodborne pathogen processes. Ability to work efficiently and comfortably with other medical clinic employees. Knowledge and use of supplies and medical equipment. Skills in the use of medical instruments and supplies. Willingness to learn new tasks consistent with MA training. Culturally competent; able to work with a diverse workforce and client population. Evidence of current medication administration knowledge and skills. Comprehension of HIPAA regulations, compliance and violation reporting. Healthcare information entry and retrieval from the electronic health record skills. Qualifications QUALIFICATIONS/EXPERIENCE/REQUIREMENTS: Medical Assistant certification preferred or required within six (6) months of employment. A Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association is preferred or comparable certification from an accredited organization. Two years of experience as a Medical Assistant in a direct patient care setting, with experience in pediatric and adult patients preferred. Spanish language fluency is preferred. Standard Employment Requirements: Must possess a valid and unrestricted Arizona driver's license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver's license during employment. Must be insurable under NATIVE HEALTH's liability auto policy. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH. Must pass substance abuse testing upon employment and submit to random testing during employment. Must provide an updated immunization (IZ) record at the time of employment. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update. Must obtain BLS certification within (90) calendar days of employment and maintain certification during employment. Additional Information Native Health complies with all state and federal requirements, including EEOC requirements.

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services. Mission: To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being. Vision: Healthy People in Healthy Communities. NATIVE HEALTH Benefits and Perks Include: * Medical, Vision, and Dental Insurance * Retirement Benefits - Up to 5% Matching Contribution * Paid Time Off/Sick Leave * Paid Holidays (12) * Tuition Reimbursement and Educational Leave * Employee Recognition Program Starting Hourly Pay: $20.85 Job Description The Medical Assistant (MA) is responsible for the intake of clients and preparing them to be seen by the Medical Practitioners. The MA performs back-office skills, obtains baseline clinical data, assists the medical staff as necessary, assists in the efficient operation of the Medical Clinic, and collaborates with the maintenance of the laboratory. This position is vital to the provision of support to the providers and patients in the delivery of Patient Centered Medical Home (PCMH) team-based care. KEY ACCOUNTABILITIES: * Screens patients, documents findings in the medical information system and alerts the practitioner to special care needs. * Assists the practitioner and other professional staff in the delivery of patient care; reinforces discharge instructions and deliverables. * Administers medications and immunizations under the direction of healthcare professionals; documents same in the medical information system. * Practices Infection Control and Bloodborne Pathogen precautions, procedures and practices. * Performs medical office administration, monitors inventories and maintains supply levels for patient care activities. * Performs CLIA-waiver testing and collaborates with the contract laboratory technician. * Performs all Core Competencies when providing patient-centered care. * Supports the Native Health mission as needed. KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of the primary care clinic purpose and operations. * Ability to prioritize duties, perform them efficiently and adjust to unexpected events. * Knowledge of medical terminology. * Safe medication administration knowledge and skills. * Ability to help patients feel welcome. * Ability to be punctual and dependable. * Knowledge of infection control and bloodborne pathogen processes. * Ability to work efficiently and comfortably with other medical clinic employees. * Knowledge and use of supplies and medical equipment. * Skills in the use of medical instruments and supplies. * Willingness to learn new tasks consistent with MA training. * Culturally competent; able to work with a diverse workforce and client population. * Evidence of current medication administration knowledge and skills. * Comprehension of HIPAA regulations, compliance and violation reporting. * Healthcare information entry and retrieval from the electronic health record skills. Qualifications QUALIFICATIONS/EXPERIENCE/REQUIREMENTS: * Medical Assistant certification preferred or required within six (6) months of employment. A Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association is preferred or comparable certification from an accredited organization. * Two years of experience as a Medical Assistant in a direct patient care setting, with experience in pediatric and adult patients preferred. * Spanish language fluency is preferred. Standard Employment Requirements: * Must possess a valid and unrestricted Arizona driver's license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver's license during employment. Must be insurable under NATIVE HEALTH's liability auto policy. * Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH. * Must pass substance abuse testing upon employment and submit to random testing during employment. * Must provide an updated immunization (IZ) record at the time of employment. * Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update. * Must obtain BLS certification within (90) calendar days of employment and maintain certification during employment. Additional Information Native Health complies with all state and federal requirements, including EEOC requirements.

Job Details Adelante Healthcare Peoria - Peoria, AZ Full Time HS Diploma from accredited school Health CareDescription The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Graduation from an approved medical assistant training program with one or more years' experience Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years' experience working as a Medical Assistant in a health care setting Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Has one or more years as a medical assistant Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient Obtain and record the patients' vital signs according to protocol for patients age Prepare exam room and patient for the type of exam/procedure to be performed Maintain patient confidentiality following all HIPAA policies and procedures Document accurately all patient information in electronic health record Communicate in a timely and professional manner with patients and other members of the care team at all times Know and follows the eight rights of drug assessment and administration Know and follows procedure for immunization administration and storage Follow all medication policies and procedures for labeling, storing and use Know and utilizes principles of universal protocols and National Patient Safety Goals Cleans and sterilizes instruments per protocol Has knowledge of surgical and diagnostic office procedures Correctly collect specimens, perform testing, and processes as indicated. Provides clear instructions to patients regarding obtaining and collecting of specimens. Review patient plan and educates patient on discharge instructions All other duties as assigned (such as translation and travel to other locations) Can accurately identify medications and their indications for proper utilization Work independently and uses critical thinking skills to solve issues under pressure Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers. Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans Facilitate patient care based upon approved standing orders and protocols. Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation. Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures. Act as a mentor to the Associate Medical Assistants Use excellent customer service and communication skills Will perform patient outreach calls as needed Meeting UDS & Quality-based measurements Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services. NONESSENTIAL SKILLS AND EXPERIENCE: Certified Medical Assistant preferred Ability to communicate in more than one language Electronic Health Record experience Additional Duties and Responsibilities Other duties as requested or assigned Perform duties cross functionally across all departments and with all medical providers Travel to other health centers to meet operational needs for provider and patient care coverage Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Provides direct and indirect care in the behavioral health setting in both clinic and procedures components in unison with the Behavioral Health providers and the program manager. Behavioral Health Medical Assistant is motivated to provide patient care continuity that reflects initiative and responsibility indicative of professional expectations directed toward meeting both the psychological and physical needs of the patient in a productive, efficient manner. The Behavioral Health Medical Assistant has the ability and desire to be part of a high-intensity, fast-paced environment working in concert as a valued and integral member of a team in providing effective quality care. The Behavioral Health Medical Assistant communicates effectively on behalf of the patient and the physician reflective of Adelante Healthcares mission and values as well as the scope of service of the department. EXPECTATIONS Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence. Will be a professional role model and participate in community events that promote good health and contribute to greater awareness and understanding in the communities we serve. OUR CORE VALUES * Compassion * Excellence * Integrity * Learning * Respect * Sustainability Qualifications RESPONSIBILITIES AND DUTIES: * Prepares patient records and supporting documentation in a timely manner, for all patients scheduled at the clinic for Behavioral Health. Directs patient care movement from the waiting area, Behavioral Health office and checkout * Provides care prior to Behavioral Health providers visit with patient including health systems review, recording vitals, medication reconciliation. Assists the medical providers clinic visit as needed with direct patient care * Provides necessary educational information, and obtains necessary information or consent to provide recommended therapies * Documents appropriately in the patients electronic medical record all pertinent information in accordance with clinic-wide policy and procedures * Prepares all chart records and supporting documentation for all patients scheduled in a timely manner * In the event that the EMR is not accessible, BHMA will submit all paper chart records and patient documentation for scanning following clinic day * Communicates patient care results and responds to inquiries in a timely manner. Takes initiative and responsibility for meeting patient needs in a productive, efficient manner. Shows ability to perform in a high-intensity, fast-paced environment * Acts as a valued and integral member of a team in providing quality, effective care * Maintains all regulatory requirements and adheres to all clinic policies and standards * Supports and participates in common teamwork * Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment * Uses tactful, appropriate communications in sensitive and emotional situations * Follows up as appropriate with supervisor, co-workers, or patients regarding reported complaints, problems, and concerns * Promotes positive public relations with patients, family members, and guests * Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned. * Performs various duties to provide quality care to patients to maintain or attain the highest practical level of functioning and to coordinating care for patients * Collect weight and height of patients and document in appropriate fields within the electronic health record and report collected data to the patients provider for examination * Escort patient to exam room and initiate the patient check-in process. This includes verifying demographic information, emergency contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy Practices, income level, medical release forms, etc., and documenting in the correct fields within the patients electronic health record * Ensure that all signed paperwork is properly labeled and scanned into the patients electronic health record with the correct document name and in the correct document folder * Register the patient for the patient portal, if applicable. Provide education as to the use of the system, highlight what communication can be made via the portal, and the access the patient will have to their health information. Provide the patient with instructions on how to utilize the system and generate a passcode that allows for initial access * As applicable, review the Adelante Healthcare New Patient Welcome Packet and have the patient sign the Receipt and Acknowledgement Form * Provide the patient with the following documents and review each: * Patient-Centered Medical Home Letter and Agreement * Adelante Healthcare Mission Statement * After hours telephone number * Present the Screening, Brief Intervention, and Referral to Treatment (SBIRT) tool to qualifying patients and assist them in completing modules. Explain the purpose of the assessment, the importance of honest responses to questions, and how their responses will be kept confidential * Other duties may be assigned to meet clinic needs * Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated * Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner. OTHER DUTIES: Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances. May require travel (no overnight) to other Adelante Healthcare Centers. May also be required to attend job-specific training sessions PROBLEM SOLVING: * Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns * Investigate and follow through on unusual orders or requests for service or information * Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur * Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service * Consistently evaluate work and determine if further steps are needed to meet patient expectations * Take initiative to do or redo inadequate or incomplete work, even if it is not yours. * Ensure compliance with regulatory standards PRODUCTIVITY/EFFICIENCY: * Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary * Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the patients and Adelante Healthcare (education, organizing, housekeeping, assisting others) * Organize job functions and work area to be able to effectively complete varied assignments within established time frames * Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision EDUCATION, KNOWLEDGE AND SKILLS: * Certified Medical Assistant preferred * High School diploma or GED from an accredited institution * Ability to communicate in more than one language * Electronic Health Record experience * A minimum of one year's experience in Behavioral Health is highly preferred * Level 1Fingerprint clearance card issued by Arizona Department of Public Safety * Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria. PCMH All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees will maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcares written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelantes legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time; stand; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop; kneel; crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Job Details Adelante Healthcare West Phoenix - Phoenix, AZ Full Time HS Diploma from accredited school Health CareDescription The Associate Medical Assistant provides direct patient care and customer service. Duties include but are not limited to assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. Facilitates communication between internal and external customers. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Graduated from an approved medical assistant training program Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations POSITION REPONSIBILITIES Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient Obtain and record the patients' vital signs according to protocol for patients age Prepare exam room and patient for the type of exam/procedure to be performed Maintain patient confidentiality following all HIPAA policies and procedures Document accurately all patient information in electronic health record Communicates in a timely and professional manner with patients and other members of the care team at all times Know and follows the eight rights of drug assessment and administration Know and follows procedure for immunization administration and storage Follow all medication policies and procedures for labeling, storing and use Know and utilizes principles of universal protocols and National Patient Safety Goals Clean and sterilizes instruments per protocol Has knowledge of surgical and diagnostic office procedures Correctly collect specimens, perform testing, and processes as indicated. Provides clear instructions to patients regarding obtaining and collecting of specimens. Review patient plan and educates patient on discharge instructions Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services. NONESSENTIAL SKILLS AND EXPERIENCE: Certified Medical Assistant preferred Ability to communicate in more than one language Electronic Health Record experience Additional Duties and Responsibilities Other duties as requested or assigned Perform duties cross functionally across all departments and with all medical providers Travel to other health centers to meet operational needs for provider and patient care coverage Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Graduation from an approved medical assistant training program with one or more years' experience Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years' experience working as a Medical Assistant in a health care setting Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Has one or more years as a medical assistant Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements

Job Details Adelante Healthcare West Phoenix - Phoenix, AZ Full Time HS Diploma from accredited school Health CareDescription Provides direct and indirect care in the behavioral health setting in both clinic and procedures components in unison with the Behavioral Health providers and the program manager. Behavioral Health Medical Assistant is motivated to provide patient care continuity that reflects initiative and responsibility indicative of professional expectations directed toward meeting both the psychological and physical needs of the patient in a productive, efficient manner. The Behavioral Health Medical Assistant has the ability and desire to be part of a high-intensity, fast-paced environment working in concert as a valued and integral member of a team in providing effective quality care. The Behavioral Health Medical Assistant communicates effectively on behalf of the patient and the physician reflective of Adelante Healthcares mission and values as well as the scope of service of the department. EXPECTATIONS Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence. Will be a professional role model and participate in community events that promote good health and contribute to greater awareness and understanding in the communities we serve. OUR CORE VALUES Compassion Excellence Integrity Learning Respect Sustainability Qualifications RESPONSIBILITIES AND DUTIES: Prepares patient records and supporting documentation in a timely manner, for all patients scheduled at the clinic for Behavioral Health. Directs patient care movement from the waiting area, Behavioral Health office and checkout Provides care prior to Behavioral Health providers visit with patient including health systems review, recording vitals, medication reconciliation. Assists the medical providers clinic visit as needed with direct patient care Provides necessary educational information, and obtains necessary information or consent to provide recommended therapies Documents appropriately in the patients electronic medical record all pertinent information in accordance with clinic-wide policy and procedures Prepares all chart records and supporting documentation for all patients scheduled in a timely manner In the event that the EMR is not accessible, BHMA will submit all paper chart records and patient documentation for scanning following clinic day Communicates patient care results and responds to inquiries in a timely manner. Takes initiative and responsibility for meeting patient needs in a productive, efficient manner. Shows ability to perform in a high-intensity, fast-paced environment Acts as a valued and integral member of a team in providing quality, effective care Maintains all regulatory requirements and adheres to all clinic policies and standards Supports and participates in common teamwork Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment Uses tactful, appropriate communications in sensitive and emotional situations Follows up as appropriate with supervisor, co-workers, or patients regarding reported complaints, problems, and concerns Promotes positive public relations with patients, family members, and guests Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned. Performs various duties to provide quality care to patients to maintain or attain the highest practical level of functioning and to coordinating care for patients Collect weight and height of patients and document in appropriate fields within the electronic health record and report collected data to the patients provider for examination Escort patient to exam room and initiate the patient check-in process. This includes verifying demographic information, emergency contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy Practices, income level, medical release forms, etc., and documenting in the correct fields within the patients electronic health record Ensure that all signed paperwork is properly labeled and scanned into the patients electronic health record with the correct document name and in the correct document folder Register the patient for the patient portal, if applicable. Provide education as to the use of the system, highlight what communication can be made via the portal, and the access the patient will have to their health information. Provide the patient with instructions on how to utilize the system and generate a passcode that allows for initial access As applicable, review the Adelante Healthcare New Patient Welcome Packet and have the patient sign the Receipt and Acknowledgement Form Provide the patient with the following documents and review each: Patient-Centered Medical Home Letter and Agreement Adelante Healthcare Mission Statement After hours telephone number Present the Screening, Brief Intervention, and Referral to Treatment (SBIRT) tool to qualifying patients and assist them in completing modules. Explain the purpose of the assessment, the importance of honest responses to questions, and how their responses will be kept confidential Other duties may be assigned to meet clinic needs Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner. OTHER DUTIES: Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances. May require travel (no overnight) to other Adelante Healthcare Centers. May also be required to attend job-specific training sessions PROBLEM SOLVING: Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Investigate and follow through on unusual orders or requests for service or information Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service Consistently evaluate work and determine if further steps are needed to meet patient expectations Take initiative to do or redo inadequate or incomplete work, even if it is not yours. Ensure compliance with regulatory standards PRODUCTIVITY/EFFICIENCY: Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the patients and Adelante Healthcare (education, organizing, housekeeping, assisting others) Organize job functions and work area to be able to effectively complete varied assignments within established time frames Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision EDUCATION, KNOWLEDGE AND SKILLS: Certified Medical Assistant preferred High School diploma or GED from an accredited institution Ability to communicate in more than one language Electronic Health Record experience A minimum of one year's experience in Behavioral Health is highly preferred Level 1Fingerprint clearance card issued by Arizona Department of Public Safety Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria. PCMH All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees will maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcares written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelantes legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time; stand; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop; kneel; crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Job Details Adelante Healthcare West Phoenix - Phoenix, AZ Full Time HS Diploma from accredited school Health CareDescription The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Graduation from an approved medical assistant training program with one or more years' experience Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years' experience working as a Medical Assistant in a health care setting Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Has one or more years as a medical assistant Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient Obtain and record the patients' vital signs according to protocol for patients age Prepare exam room and patient for the type of exam/procedure to be performed Maintain patient confidentiality following all HIPAA policies and procedures Document accurately all patient information in electronic health record Communicate in a timely and professional manner with patients and other members of the care team at all times Know and follows the eight rights of drug assessment and administration Know and follows procedure for immunization administration and storage Follow all medication policies and procedures for labeling, storing and use Know and utilizes principles of universal protocols and National Patient Safety Goals Cleans and sterilizes instruments per protocol Has knowledge of surgical and diagnostic office procedures Correctly collect specimens, perform testing, and processes as indicated. Provides clear instructions to patients regarding obtaining and collecting of specimens. Review patient plan and educates patient on discharge instructions All other duties as assigned (such as translation and travel to other locations) Can accurately identify medications and their indications for proper utilization Work independently and uses critical thinking skills to solve issues under pressure Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers. Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans Facilitate patient care based upon approved standing orders and protocols. Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation. Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures. Act as a mentor to the Associate Medical Assistants Use excellent customer service and communication skills Will perform patient outreach calls as needed Meeting UDS & Quality-based measurements Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services. NONESSENTIAL SKILLS AND EXPERIENCE: Certified Medical Assistant preferred Ability to communicate in more than one language Electronic Health Record experience Additional Duties and Responsibilities Other duties as requested or assigned Perform duties cross functionally across all departments and with all medical providers Travel to other health centers to meet operational needs for provider and patient care coverage Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Job Details Adelante Healthcare Mesa - Mesa, AZ Full Time HS Diploma from accredited school Health CareDescription The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Graduation from an approved medical assistant training program with one or more years' experience Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years' experience working as a Medical Assistant in a health care setting Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Has one or more years as a medical assistant Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient Obtain and record the patients' vital signs according to protocol for patients age Prepare exam room and patient for the type of exam/procedure to be performed Maintain patient confidentiality following all HIPAA policies and procedures Document accurately all patient information in electronic health record Communicate in a timely and professional manner with patients and other members of the care team at all times Know and follows the eight rights of drug assessment and administration Know and follows procedure for immunization administration and storage Follow all medication policies and procedures for labeling, storing and use Know and utilizes principles of universal protocols and National Patient Safety Goals Cleans and sterilizes instruments per protocol Has knowledge of surgical and diagnostic office procedures Correctly collect specimens, perform testing, and processes as indicated. Provides clear instructions to patients regarding obtaining and collecting of specimens. Review patient plan and educates patient on discharge instructions All other duties as assigned (such as translation and travel to other locations) Can accurately identify medications and their indications for proper utilization Work independently and uses critical thinking skills to solve issues under pressure Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers. Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans Facilitate patient care based upon approved standing orders and protocols. Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation. Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures. Act as a mentor to the Associate Medical Assistants Use excellent customer service and communication skills Will perform patient outreach calls as needed Meeting UDS & Quality-based measurements Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services. NONESSENTIAL SKILLS AND EXPERIENCE: Certified Medical Assistant preferred Ability to communicate in more than one language Electronic Health Record experience Additional Duties and Responsibilities Other duties as requested or assigned Perform duties cross functionally across all departments and with all medical providers Travel to other health centers to meet operational needs for provider and patient care coverage Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

The Senior Medical Assistant provides direct patient care and customer service. Duties include, but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. Facilitates communication between internal and external customers. The Medical Assistant has successfully met all the requirements and expectations of the Associate Medical Assistant and Medical Assistant position. Senior Medical Assistant's will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any current formal disciplinary process. The Senior Medical Assistant has advanced training that is demonstrated by successful completion of a continuing education program concluded with a passing score on an Adelante designated skills exam and written test. If applicable, will be completed during probationary period. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES * Inclusion * Nurture * Service * Purposeful * Integrity * Resilient * Engaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: * High school diploma or GED from an accredited institution * Graduation from an approved medical assistant training program with three (3) or more years of direct Medical Assistant experience * Certified Medical Assistant, required * Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) * Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations * Has one or more years as a medical assistant * Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication * Proficient mathematical skills for use in a healthcare setting * Basic computer proficiency to include Windows, MS Office, and internet * Ability to problem solve in situations both independently or with support from team and/or leadership * Ability to multi-task and work effectively in a high-stress and fast-moving environment * Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES * Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival * Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient * Obtain and record the patients' vital signs according to protocol for patients age * Prepare exam room and patient for the type of exam/procedure to be performed * Maintain patient confidentiality following all HIPAA policies and procedures * Document accurately all patient information in electronic health record * Communicate in a timely and professional manner with patients and other members of the care team at all times * Know and follows the eight rights of drug assessment and administration * Know and follows procedure for immunization administration and storage * Follow all medication policies and procedures for labeling, storing and use * Know and utilizes principles of universal protocols and National Patient Safety Goals * Clean and sterilize instruments per protocol * Has knowledge of surgical and diagnostic office procedures * Correctly collect specimens, perform testing, and processes as indicated. * Provides clear instructions to patients regarding obtaining and collecting of specimens. * Review patient plan and educates patient on discharge instructions * Can accurately identify medications and their indications for proper utilization * Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem solving skills * Mentor to all Medical Assistants * All other duties as assigned (such as translation and travel to other locations) * Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services. NONESSENTIAL SKILLS AND EXPERIENCE: * Certified Medical Assistant Required * Ability to communicate in more than one language * Electronic Health Record experience Additional Duties and Responsibilities * Serve as subject matter expert for Associate Medical Assistants and Medical Assistants * Participate in orientation, mentoring and training of staff * Assist with medication and vaccine management * Assist Medical Assistant Coordinator with tasks and responsibilities and is often back-up during time out of office * Other duties as requested or assigned * Perform duties cross functionally across all departments and with all medical providers * Travel to other health centers to meet operational needs for provider and patient care coverage Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Job Details Adelante Healthcare Goodyear - Goodyear, AZ Full Time HS Diploma from accredited school Health CareDescription The Senior Medical Assistant provides direct patient care and customer service. Duties include, but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. Facilitates communication between internal and external customers. The Medical Assistant has successfully met all the requirements and expectations of the Associate Medical Assistant and Medical Assistant position. Senior Medical Assistant's will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any current formal disciplinary process. The Senior Medical Assistant has advanced training that is demonstrated by successful completion of a continuing education program concluded with a passing score on an Adelante designated skills exam and written test. If applicable, will be completed during probationary period. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Graduation from an approved medical assistant training program with three (3) or more years of direct Medical Assistant experience Certified Medical Assistant, required Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Has one or more years as a medical assistant Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient Obtain and record the patients' vital signs according to protocol for patients age Prepare exam room and patient for the type of exam/procedure to be performed Maintain patient confidentiality following all HIPAA policies and procedures Document accurately all patient information in electronic health record Communicate in a timely and professional manner with patients and other members of the care team at all times Know and follows the eight rights of drug assessment and administration Know and follows procedure for immunization administration and storage Follow all medication policies and procedures for labeling, storing and use Know and utilizes principles of universal protocols and National Patient Safety Goals Clean and sterilize instruments per protocol Has knowledge of surgical and diagnostic office procedures Correctly collect specimens, perform testing, and processes as indicated. Provides clear instructions to patients regarding obtaining and collecting of specimens. Review patient plan and educates patient on discharge instructions Can accurately identify medications and their indications for proper utilization Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem solving skills Mentor to all Medical Assistants All other duties as assigned (such as translation and travel to other locations) Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services. NONESSENTIAL SKILLS AND EXPERIENCE: Certified Medical Assistant Required Ability to communicate in more than one language Electronic Health Record experience Additional Duties and Responsibilities Serve as subject matter expert for Associate Medical Assistants and Medical Assistants Participate in orientation, mentoring and training of staff Assist with medication and vaccine management Assist Medical Assistant Coordinator with tasks and responsibilities and is often back-up during time out of office Other duties as requested or assigned Perform duties cross functionally across all departments and with all medical providers Travel to other health centers to meet operational needs for provider and patient care coverage Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Job Details Adelante Healthcare Goodyear - Goodyear, AZ Full Time HS Diploma from accredited school Health CareDescription The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. The Medical Assistant has successfully met all the requirements and expectations of the Associate Medical Assistant position and has advanced training that is demonstrated by successful completion of a continuing education program concluded with a passing score on an Adelante designated skills exam and written test. If applicable, will be completed during probationary period. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Compassion Excellence Integrity Learning Respect Sustainability Qualifications ESSENTIAL SKILLS AND EXPERIENCE: Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations High school diploma or GED from an accredited institution Graduation from an approved medical assistant training program with one or more years' experience Has one or more years as a medical assistant Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient Obtain and record the patients' vital signs according to protocol for patients age Prepare exam room and patient for the type of exam/procedure to be performed Maintain patient confidentiality following all HIPAA policies and procedures Document accurately all patient information in electronic health record Communicate in a timely and professional manner with patients and other members of the care team at all times Know and follows the eight rights of drug assessment and administration Know and follows procedure for immunization administration and storage Follow all medication policies and procedures for labeling, storing and use Know and utilizes principles of universal protocols and National Patient Safety Goals Cleans and sterilizes instruments per protocol Has knowledge of surgical and diagnostic office procedures Correctly collect specimens, perform testing, and processes as indicated. Provides clear instructions to patients regarding obtaining and collecting of specimens. Review patient plan and educates patient on discharge instructions All other duties as assigned (such as translation and travel to other locations) Can accurately identify medications and their indications for proper utilization Work independently and uses critical thinking skills to solve issues under pressure Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers. Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans Facilitate patient care based upon approved standing orders and protocols. Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation. Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures. Act as a mentor to the Associate Medical Assistants Use excellent customer service and communication skills Will perform patient outreach calls as needed Meeting UDS & Quality-based measurements NONESSENTIAL SKILLS AND EXPERIENCE: Certified Medical Assistant preferred. Ability to communicate in more than one language Electronic Health Record experience Additional Duties and Responsibilities Other duties as requested or assigned Patient-Centered Medical Home (PCMH) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Job Details Adelante Healthcare Surprise - Surprise, AZ Full Time HS Diploma from accredited school Health CareDescription The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Graduation from an approved medical assistant training program with one or more years' experience Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years' experience working as a Medical Assistant in a health care setting Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Has one or more years as a medical assistant Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient Obtain and record the patients' vital signs according to protocol for patients age Prepare exam room and patient for the type of exam/procedure to be performed Maintain patient confidentiality following all HIPAA policies and procedures Document accurately all patient information in electronic health record Communicate in a timely and professional manner with patients and other members of the care team at all times Know and follows the eight rights of drug assessment and administration Know and follows procedure for immunization administration and storage Follow all medication policies and procedures for labeling, storing and use Know and utilizes principles of universal protocols and National Patient Safety Goals Cleans and sterilizes instruments per protocol Has knowledge of surgical and diagnostic office procedures Correctly collect specimens, perform testing, and processes as indicated. Provides clear instructions to patients regarding obtaining and collecting of specimens. Review patient plan and educates patient on discharge instructions All other duties as assigned (such as translation and travel to other locations) Can accurately identify medications and their indications for proper utilization Work independently and uses critical thinking skills to solve issues under pressure Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers. Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans Facilitate patient care based upon approved standing orders and protocols. Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation. Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures. Act as a mentor to the Associate Medical Assistants Use excellent customer service and communication skills Will perform patient outreach calls as needed Meeting UDS & Quality-based measurements Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services. NONESSENTIAL SKILLS AND EXPERIENCE: Certified Medical Assistant preferred Ability to communicate in more than one language Electronic Health Record experience Additional Duties and Responsibilities Other duties as requested or assigned Perform duties cross functionally across all departments and with all medical providers Travel to other health centers to meet operational needs for provider and patient care coverage Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Job Description The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment

Job Details Adelante Healthcare Roosevelt - Phoenix, AZ HS Diploma from accredited school Health CareDescription The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged Qualifications ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment POSITION REPONSIBILITIES Greet all patients and offers assistance with questions, or directs them to appropriate person or location Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person Maintain and distributes patient documentation in an organized manner Accurately enter all patient demographics and all other required information into practice management system Obtain patient registration information and enter into computer system Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed. Verify third party payer coverage and billing information - insurance, etc. Prepare and balance individual financial daily batch for processing. Accurate handling of cash drawer and daily receipts Schedule patient appointments for medical providers via the computerized PM Scan documents into electronic health record Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services. NONESSENTIAL SKILLS AND EXPERIENCE: Ability to communicate in more than one language Electronic Health Record experience One year of front desk or customer service experience Additional Duties and Responsibilities Other duties as assigned Performed duties cross functionally across all departments and with all medical providers Travel to other health centers to meet operational need for provider and patient care coverage Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

The Front Office Assistant position provides an entry-level direct customer service to patients. Duties include but are not limited to: check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES * Compassion * Excellence * Integrity * Learning * Respect * Sustainability Qualifications ESSENTIAL SKILLS AND EXPERIENCE: * Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) * Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations * High school diploma or GED from an accredited institution * Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication * Proficient mathematical skills for use in a healthcare setting * Basic computer proficiency to include Windows, MS Office, and internet * Ability to problem solve in situations both independently or with support from team and/or leadership * Ability to multi-task and work effectively in a high-stress and fast-moving environment * Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES * Greet all patients and offers assistance with questions, or directs them to appropriate person or location * Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person * Maintain and distributes patient documentation in an organized manner * Accurately enter all patient demographics and all other required information into practice management system * Obtain patient registration information and enter into computer system * Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed. * Verify third party payer coverage and billing information - insurance, etc. * Prepare and balance individual financial daily batch for processing. * Accurate handling of cash drawer and daily receipts * Schedule patient appointments for medical providers via the computerized PM * Scan documents into electronic health record * Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection NONESSENTIAL SKILLS AND EXPERIENCE: * Ability to communicate in more than one language * Electronic Health Record experience * One year of front desk or customer service experience Additional Duties and Responsibilities * Other duties as requested or assigned Patient-Centered Medical Home (PCMH) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

Job Details Adelante Healthcare Mesa - Mesa, AZ HS Diploma from accredited school Health CareDescription The Front Office Assistant position provides an entry-level direct customer service to patients. Duties include but are not limited to: check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Compassion Excellence Integrity Learning Respect Sustainability Qualifications ESSENTIAL SKILLS AND EXPERIENCE: Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations High school diploma or GED from an accredited institution Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication Proficient mathematical skills for use in a healthcare setting Basic computer proficiency to include Windows, MS Office, and internet Ability to problem solve in situations both independently or with support from team and/or leadership Ability to multi-task and work effectively in a high-stress and fast-moving environment Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements POSITION REPONSIBILITIES Greet all patients and offers assistance with questions, or directs them to appropriate person or location Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person Maintain and distributes patient documentation in an organized manner Accurately enter all patient demographics and all other required information into practice management system Obtain patient registration information and enter into computer system Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed. Verify third party payer coverage and billing information - insurance, etc. Prepare and balance individual financial daily batch for processing. Accurate handling of cash drawer and daily receipts Schedule patient appointments for medical providers via the computerized PM Scan documents into electronic health record Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection NONESSENTIAL SKILLS AND EXPERIENCE: Ability to communicate in more than one language Electronic Health Record experience One year of front desk or customer service experience Additional Duties and Responsibilities Other duties as requested or assigned Patient-Centered Medical Home (PCMH) All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes. Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area. In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.