12 Adjuster Resume Examples

Five Key Resume Tips For Writing An Adjuster Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Liability Decisions, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Adjuster Resume templates

Zippia allows you to choose from different easy-to-use Adjuster templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Adjuster resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Steven Evans
Adjuster
Contact Information
San Diego, CA
(900) 555-1906
sevans@example.com
Skills
  • Insurance Companies
  • Loss Reports
  • Total Loss Claims
  • New Claims
  • Police Reports
  • STD
  • Pertinent Information
  • ALE
  • Vehicle Owners
  • Bodily Injury
 
 
Employment History
Adjuster2020 - Present
Farmers Insurance
San Diego, CA
  • Utilized a multi-line adjuster's license to confirm policy coverage's and establish damages to negotiate and settle claims.
  • Take on new claims on a daily basis while managing existing claims to completion.
  • Maintain communication with agents to provide status on claims.
  • Verified coverage and claim status with other insurance companies.
Material Damage Adjuster2015 - 2020
Farmers Insurance
San Diego, CA
  • Render support to the Special Investigations Department in identifying and preventing fraudulent claims.
  • Set reserves and inspected and photographed property damage.
  • Trained adjusters in recognizing exposures and potential bodily injury claim losses.
Claim Processing Specialist2005 - 2015
State Farm
Chandler, AZ
  • Evaluated both vehicle and bodily injury claim value ranges, established file authority in preparation for settlement.
  • Maintain communication with defendants, plaintiffs, and counsel to build rapport throughout claim handling process.
  • Review all incoming claim concerning property damage and acquire facts of loss from all parties involved.
Education
Bachelor's Degree of Business2002 - 2005
American InterContinental University
Chandler, AZ
 
 
Janet Murray
Adjuster
Contact Info
Columbus, OH
(770) 555-6751
jmurray@example.com
Skills
Claims Department
State Regulations
CPT
Claims Processing
Property Damage
Bodily Injury
Policy Coverage
Allstate
Auto Claims
Cpt-4
Employment History
Adjuster2015 - Present
Nationwide Mutual Insurance ...Columbus, OH
  • Interpreted and communicated work procedures and company policies to new employees.
  • Interacted with customers to negotiate proper policy coverage, obtain closing documents and releases, and issue payments.
  • Identified and pursued subrogation opportunities against other insurance companies.
  • Investigated and equitably settled liability, casualty, and bodily injury claims.
Claims Representative2013 - 2015
Sedgwick CMS HoldingsOakbrook Terrace, IL
  • Assign adjusters, contractors and experts to obtain investigative data.
  • Reviewed policy coverage and released payments for repairable and total loss vehicles.
  • Assisted training staff to conduct claims processing demonstration for new and current policyholders.
  • Handled various capacities of Auto Claims.
Claims Clerk2008 - 2012
WalmartColumbia, SC
  • Scheduled shipments to ensure compliance with company policies.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the Problems / Claims Department.
  • Reviewed medical claims sent into Trust Mart and determined if they met policy for the company and the different state regulations.
  • Unloaded and priced merchandise * Head of returns/claims department
Education
Master's Degree of Business2012 - 2013
DeVry UniversityOakbrook Terrace, IL
Bachelor's Degree of Business2005 - 2008
American InterContinental UniversityChandler, AZ
 
 
Linda Patterson
Adjuster
Birmingham, AL
(430) 555-1156
lpatterson@example.com
Experience
Adjuster2020 - Present
Infinity Property & CasualtyBirmingham, AL
  • Appraised collision and property damage claims and settled them in a timely manner.
  • Investigate losses to determine policy coverage, legal liability, and settlement value.
  • Assigned field adjusters to perform inspections of physical damage.
Auto Claims Adjuster2017 - 2020
MetLifeNew York, NY
  • Established and maintained appropriate claim and expense reserves, while negotiating and settling property damage claims with settlement authority.
  • Negotiate estimates and issue payments.
  • Inspected and completed estimates on dwelling and auto claims Issued payments on losses from completed estimates
Liability Claims Examiner2016 - 2017
Farmers InsuranceChandler, AZ
  • Determined value of bodily injury and property damage claims and negotiate to settlement.
  • Handle to conclusion incoming auto and bodily injury claims and carrying a caseload average of 90 claims.
  • Exercised good judgment while effectively and fairly evaluating and resolving injury claims.
Skills
SIUTotal Loss ClaimsLaw EnforcementProfessional LiabilityCustomer VehiclesSubrogation PotentialState RegulationsMinimal SupervisionCoverage AnalysisVehicle Owners
Education
Bachelor's Degree In Business2008 - 2011
American InterContinental UniversityChandler, AZ
 
 
Willie Berry
Adjuster
Employment History
Adjuster2019 - Present
ProgressiveMayfield Heights, OH
  • Negotiate daily with other insurance companies on liability decisions.
  • Investigated insurance claims for personal, casualty, and property damages, examined insurance policies and other records to determine coverage.
  • Adjusted assigned auto and casualty claims, handling all related exposures, including personal injury, bodily injury and property damage.
Adjuster2016 - 2019
ProgressiveMayfield Heights, OH
  • Assess vehicle damages and write estimates for repairable vehicles and follow up with repair shops and rental companies.
  • Work with lienholders and gap insurance companies in order to pay off the insureds auto loan.
  • Monitored/managed the use of rental coverage * Resolved auto claims via negotiation, arbitration, etc.
  • Demonstrated the team philosophy by helping fellow adjusters when they were unable to help the customer for various reasons.
Claim Processing Specialist2006 - 2016
AllstateChicago, IL
  • Maintain positive relationship with customers Handle a steady call volume of new claims daily Schedule inspections and discuss coverages
  • Input appropriate data into NextGen System.
  • Established new claims and updated existing claims Answered inquiries and transferred calls to appropriate department
Education
High School Diploma In null2006 - 2006
 
 
Contact Information
Mayfield Heights, OH
(890) 555-6610
wberry@example.com
Skills
Total Loss Claims
Loss Reports
Steady Volume
Appropriate Reserves
Injury Claims
CMS
System Knowledge
Subrogation Potential
Bodily Injury
File Documentation
 
 
Nicholas Taylor
Adjuster
Chicago, IL
(690) 555-7376
ntaylor@example.com
Skills
Bodily InjuryState Farm InsuranceMedical ManagementPolicy CoveragePersonal Property ClaimsTotal Loss ClaimsDifficult ClaimsInsurance CompaniesMinimal SupervisionProfessional Client Relationships
 
 
Employment History
Adjuster2020 - Present
TravelersChicago, IL
  • Assist other offices on catastrophe duty when needed.
  • Serve on Catastrophe duty as requested and necessary.
  • Set up & monitor vehicle inspections for both field and PRO shops.
Insurance Adjuster2010 - 2020
American Family InsuranceChicago, IL
  • Inspected personal property damage, and if applicable, worked directly with restoration companies to clean or restore damaged items.
  • Handle fatality claims and any other personal injury claims.
  • Utilized training and civil engineering experience to effectively settle terms with opposing adjusters, appraisers and umpires.
Liability Claims Examiner2000 - 2010
Acceptance InsuranceOakbrook Terrace, IL
  • Investigated, evaluated, negotiated and settled first party auto claims.
  • Provided members with guidance on the most appropriate policy coverage, their purpose and applications.
  • Received 2nd Quarter Recognition Award for providing the best customer service among all the Ohio Commercial Claims Adjusters.
Education
Bachelor's Degree of Business1992 - 1995
DeVry UniversityOakbrook Terrace, IL
 
 
Steven Evans
Adjuster
Contact Information
San Diego, CA
(900) 555-1906
sevans@example.com
Skills
  • Insurance Companies
  • Loss Reports
  • Total Loss Claims
  • New Claims
  • Police Reports
  • STD
  • Pertinent Information
  • ALE
  • Vehicle Owners
  • Bodily Injury
 
 
Employment History
Adjuster2020 - Present
Farmers Insurance
San Diego, CA
  • Utilized a multi-line adjuster's license to confirm policy coverage's and establish damages to negotiate and settle claims.
  • Take on new claims on a daily basis while managing existing claims to completion.
  • Maintain communication with agents to provide status on claims.
  • Verified coverage and claim status with other insurance companies.
Material Damage Adjuster2015 - 2020
Farmers Insurance
San Diego, CA
  • Render support to the Special Investigations Department in identifying and preventing fraudulent claims.
  • Set reserves and inspected and photographed property damage.
  • Trained adjusters in recognizing exposures and potential bodily injury claim losses.
Claim Processing Specialist2005 - 2015
State Farm
Chandler, AZ
  • Evaluated both vehicle and bodily injury claim value ranges, established file authority in preparation for settlement.
  • Maintain communication with defendants, plaintiffs, and counsel to build rapport throughout claim handling process.
  • Review all incoming claim concerning property damage and acquire facts of loss from all parties involved.
Education
Bachelor's Degree of Business2002 - 2005
American InterContinental University
Chandler, AZ
 
 
Janet Murray
Adjuster
Contact Info
Columbus, OH
(770) 555-6751
jmurray@example.com
Skills
Claims Department
State Regulations
CPT
Claims Processing
Property Damage
Bodily Injury
Policy Coverage
Allstate
Auto Claims
Cpt-4
Employment History
Adjuster2015 - Present
Nationwide Mutual Insurance ...Columbus, OH
  • Interpreted and communicated work procedures and company policies to new employees.
  • Interacted with customers to negotiate proper policy coverage, obtain closing documents and releases, and issue payments.
  • Identified and pursued subrogation opportunities against other insurance companies.
  • Investigated and equitably settled liability, casualty, and bodily injury claims.
Claims Representative2013 - 2015
Sedgwick CMS HoldingsOakbrook Terrace, IL
  • Assign adjusters, contractors and experts to obtain investigative data.
  • Reviewed policy coverage and released payments for repairable and total loss vehicles.
  • Assisted training staff to conduct claims processing demonstration for new and current policyholders.
  • Handled various capacities of Auto Claims.
Claims Clerk2008 - 2012
WalmartColumbia, SC
  • Scheduled shipments to ensure compliance with company policies.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the Problems / Claims Department.
  • Reviewed medical claims sent into Trust Mart and determined if they met policy for the company and the different state regulations.
  • Unloaded and priced merchandise * Head of returns/claims department
Education
Master's Degree of Business2012 - 2013
DeVry UniversityOakbrook Terrace, IL
Bachelor's Degree of Business2005 - 2008
American InterContinental UniversityChandler, AZ
 

What Should Be Included In An Adjuster Resume

1

1. Add Contact Information To Your Adjuster Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Adjuster Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Adjuster Resume Relevant Education Example #1
Bachelor's Degree In Business 2014 - 2016
American InterContinental University Chandler, AZ
Adjuster Resume Relevant Education Example #2
Master's Degree In Business 2014 - 2016
DeVry University Oakbrook Terrace, IL
3

3. Next, Create An Adjuster Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Adjuster
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Adjuster Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Fraud Investigator
Citi
  • Created and launched a program in 2005 at Citibank.
  • Worked specialized, new processes to identify fraud rings and report on fraud ring impact to Citi accounts.
  • Coached, mentored, and provided feedback to representatives on customer communication to improve accuracy.
  • Monitored CMS and adjusted breaks as necessary for ASA (Average Speed of Answer) and Abandon rate.
  • Appointed to specifically review accounts for possible stolen identity situations and investigate the consumer's claim of unauthorized charges.

Work History Example # 2
Claims Technician
State Farm
  • Generated and implemented a team template to promote teamwork, raise morale and effectively communication with team.
  • Coordinated incoming claims and assigned them to appropriate adjusters.
  • Established close co-ordination with various stakeholders like public adjusters and local contractors during the settlement process, thereby ensuring speedier settlement.
  • Demonstrated Competencies: Quality, Decision Making and Judgment, Communication
  • Reviewed medical bills to confirm proper use of ICD10 and CPT code for payment of injury claim.

Work History Example # 3
Adjuster
Kelly Services
  • Directed and assigned various claims to independent adjusters.
  • Handled conflict resolution claims defusing situations involving fellow adjusters, insureds, and/or contractors.
  • Developed proficiency with Exactimate software and research techniques to generate accurate estimates of repair and replacement costs.
  • Coordinated with on-site claims adjusters to ensure accuracy of information.
  • Managed quality communication, customer support and product representation for each client.

Work History Example # 4
Senior Claims Representative
State Farm
  • Established close co-ordination with various stakeholders like public adjusters and local contractors during the settlement process, thereby ensuring speedier settlement.
  • Supported workload surges and/or catastrophe operations as needed with specific claims from Hurricane Charley, Francis, Iva and Katrina.
  • Communicated directly with insureds, claimants, public adjusters, and legal counsel for settlement of bodily injury and property claims.
  • Prepared estimates using Xactimate and XactContents.
  • Documented all investigative efforts and claim related communication.

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5. Highlight Your Adjuster Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your adjuster resume:

  1. Certified Work Adjustment Specialist (CWA)
  2. Associate in General Insurance (AINS)
  3. Chartered Property Casualty Underwriter (CPCU)
  4. Certified Insurance Examiner (CIE)
  5. Certified Billing and Coding Specialist (CBCS)
  6. Associate in Insurance Services (AIS)
  7. Certified Medical Office Manager (CMOM)

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6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021