An adjuster is responsible for evaluating the extent of loss in the company by calculating the damage costs, determining the settlement payment to the client, and managing the reputation of the company for claims accountability. Adjusters must have extensive knowledge of the insurance principles and processes, following the state and federal regulations to protect clients and the business from insurance fraud. They collect documents from different organizations, perform field research, and interview witnesses to verify the accuracy of claims statement.

Adjuster Responsibilities

Here are examples of responsibilities from real adjuster resumes representing typical tasks they are likely to perform in their roles.

  • Manage and administer significant functions on a catastrophe claims adjuster team including estimate writing and scope/estimate review.
  • Document measurements and relevant data to author estimates and appraisals utilizing Xactimate 28software.
  • Serve as a senior catastrophe property adjuster working exclusively on a dedicate catastrophe team.
  • Utilize training and civil engineering experience to effectively settle terms with opposing adjusters, appraisers and umpires.
  • Resolve claims in a phone- adjusting environment using prefer shops and approve independent adjusters for all property damage exposures.
  • Prepare computerize estimates utilizing Xactimate and document all activity associate with the claim in clients web base claims management system.
  • Demonstrate effective communication and negotiation with attorneys
  • Maintain claim status by obtaining background information, interviewing witnesses, gathering medical and ISO reporting.
  • Review, analyze and resolve complex coverage issues under ISO and manuscript forms.
  • Demonstrate effective communication and negotiation with attorneys
Adjuster Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Detail oriented involves being extremely mindful and observant of all details.

Adjuster Job Description

Perhaps the hardest question to answer when deciding on a career as an adjuster is "should I become an adjuster?" You might find this info to be helpful. When compared to other jobs, adjuster careers are projected to have a growth rate described as "decline" at -4% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a adjuster by 2028 is -13,000.

Adjusters average about $19.3 an hour, which makes the adjuster annual salary $40,150. Additionally, adjusters are known to earn anywhere from $31,000 to $51,000 a year. This means that the top-earning adjusters make $20,000 more than the lowest earning ones.

It's hard work to become an adjuster, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a claims service representative, senior claims representative, claim processor, and subrogation specialist.

Adjuster Jobs You Might Like

Adjuster Resume Examples

Adjuster Skills and Personality Traits

We calculated that 15% of Adjusters are proficient in Customer Service, Insurance Companies, and Adjusters. They’re also known for soft skills such as Analytical skills, Communication skills, and Detail oriented.

We break down the percentage of Adjusters that have these skills listed on their resume here:

  • Customer Service, 15%

    Resolved property and injury liability claims in a timely and efficient manner by providing excellent internal and external customer service.

  • Insurance Companies, 12%

    Handled personal property and commercial property claims on a national basis for various insurance companies as catastrophic events warrant.

  • Adjusters, 7%

    Resolved claims in a phone- adjusting environment using preferred shops and approved independent adjusters for all property damage exposures.

  • Liability Claims, 6%

    Investigated liability claims by taking recorded statements, scene investigations, obtaining accident reports and communicating with officials when necessary.

  • Total Loss Claims, 6%

    Evaluated damage to determine if vehicle was a total loss, prepared total loss numbers and presented and settled total losses.

  • Policy Coverage, 6%

    Interpreted and made decisions using independent judgment on moderate-to-difficult claims and policy coverage and determined if coverage applied to claims submitted.

"customer service," "insurance companies," and "adjusters" aren't the only skills we found adjusters list on their resumes. In fact, there's a whole list of adjuster responsibilities that we found, including:

  • Analytical skills can be considered to be the most important personality trait for an adjuster to have. According to a adjuster resume, "adjusters and examiners must each evaluate whether the insurance company is obligated to pay a claim and determine the amount to pay" adjusters are able to use analytical skills in the following example we gathered from a resume: "analyzed residential and commercial catastrophe claims. "
  • Another trait important for fulfilling adjuster duties is communication skills. According to a adjuster resume, "claims adjusters and investigators must get information from a wide range of people, including claimants, witnesses, and medical experts." Here's an example of how adjusters are able to utilize communication skills: "provide communications of new claims processes and best practices via e-mail, meetings withmanagement, and team huddles. "
  • Another skill that is quite popular among adjusters is detail oriented. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a adjuster resume: "adjusters, appraisers, examiners, and investigators must carefully review documents and damaged property, because small details can have large financial consequences." This example from a resume shows how this skill is used: "managed day-to-day evaluations of bodily injury claims for 20 adjusters in a deadline-oriented production office. "
  • A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing adjuster responsibilities. This resume example shows just one way adjusters use this skill: "adjusters, examiners, and investigators often meet with claimants and others who may be upset by the situation that requires a claim or by the settlement the company is offering" Here's an example of how this skill is used from a resume that represents typical adjuster tasks: "honed superior interpersonal skills to explain coverage(s) and policy language. "
  • Another common skill for an adjuster to be able to utilize is "math skills." Appraisers must be able to calculate property damage. An adjuster demonstrated the need for this skill by putting this on their resume: "determined policy coverage by the usage of mathematical formulas and the review of policy rules and clauses. "
  • See the full list of adjuster skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an adjuster. We found that 62.0% of adjusters have graduated with a bachelor's degree and 5.6% of people in this position have earned their master's degrees. While most adjusters have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every seven adjusters were not college graduates.

    Those adjusters who do attend college, typically earn either business degrees or criminal justice degrees. Less commonly earned degrees for adjusters include psychology degrees or insurance degrees.

    When you're ready to become an adjuster, you might wonder which companies hire adjusters. According to our research through adjuster resumes, adjusters are mostly hired by Kemper, Allstate, and Zurich. Now is a good time to apply as Kemper has 33 adjusters job openings, and there are 18 at Allstate and 16 at Zurich.

    Since salary is important to some adjusters, it's good to note that they are figured to earn the highest salaries at Chubb, Pekin Insurance, and Great American Insurance Company. If you were to take a closer look at Chubb, you'd find that the average adjuster salary is $107,929. Then at Pekin Insurance, adjusters receive an average salary of $76,960, while the salary at Great American Insurance Company is $67,680.

    View more details on adjuster salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at State Farm, Allstate, and Progressive. These three companies have hired a significant number of adjusters from these institutions.

    The industries that adjusters fulfill the most roles in are the insurance and manufacturing industries. But the highest adjuster annual salary is in the finance industry, averaging $48,801. In the insurance industry they make $48,411 and average about $43,992 in the manufacturing industry. In conclusion, adjusters who work in the finance industry earn a 23.5% higher salary than adjusters in the non profits industry.

    The three companies that hire the most prestigious adjusters are:

      What Claims Service Representatives Do

      Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.

      In this section, we take a look at the annual salaries of other professions. Take claims service representative for example. On average, the claims service representatives annual salary is $6,174 lower than what adjusters make on average every year.

      While their salaries may differ, one common ground between adjusters and claims service representatives are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, insurance companies, and adjusters.

      These skill sets are where the common ground ends though. An adjuster responsibility is more likely to require skills like "total loss claims," "xactimate," "process claims," and "state regulations." Whereas a claims service representative requires skills like "phone calls," "claims process," "csr," and "necessary information." Just by understanding these different skills you can see how different these careers are.

      Claims service representatives receive the highest salaries in the insurance industry coming in with an average yearly salary of $34,618. But adjusters are paid more in the finance industry with an average salary of $48,801.

      The education levels that claims service representatives earn is a bit different than that of adjusters. In particular, claims service representatives are 1.8% less likely to graduate with a Master's Degree than an adjuster. Additionally, they're 1.7% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Senior Claims Representative?

      A senior claims representative serves as a client's primary point of contact when processing insurance claims. Their responsibilities include meeting with clients to identify their needs, gathering and verifying documentation, conducting investigations to determine the validity of insurance claims, liaising with external parties, and negotiating the amount of compensation. Furthermore, as a senior claims representative, it is essential to lead and serve as a mentor to junior claims representatives, all while implementing the company's policies and regulations, including its vision and mission.

      The next role we're going to look at is the senior claims representative profession. Typically, this position earns a higher pay. In fact, they earn a $28,235 higher salary than adjusters per year.

      A similarity between the two careers of adjusters and senior claims representatives are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "insurance companies," and "adjusters. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, adjuster responsibilities are more likely to require skills like "auto claims," "process claims," "state regulations," and "pertinent information." Meanwhile, a senior claims representative might be skilled in areas such as "communication," "automobile claims," "claims process," and "special projects." These differences highlight just how different the day-to-day in each role looks.

      On the topic of education, senior claims representatives earn similar levels of education than adjusters. In general, they're 1.6% more likely to graduate with a Master's Degree and 1.7% less likely to earn a Doctoral Degree.

      How a Claim Processor Compares

      A Claims Processor is responsible for processing and verifying insurance claims, in adherence to the policies, laws, and regulations of the company involved. Aside from examining its authenticity, they must also oversee new policies and recommend modifications should it be needed. Moreover, it is also the task of the Claims Processor to prepare the necessary documents and guidelines for the policyholder, process reimbursements upon approval, provide answers to inquiries, and report issues and updates to the management.

      The third profession we take a look at is claim processor. On an average scale, these workers bring in lower salaries than adjusters. In fact, they make a $5,457 lower salary per year.

      By looking over several adjusters and claim processors resumes, we found that both roles utilize similar skills, such as "customer service," "insurance companies," and "medical records." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from adjuster resumes include skills like "adjusters," "liability claims," "total loss claims," and "policy coverage," whereas a claim processor might be skilled in "data entry," "communication," "cpt," and "claims processing. "

      Claim processors make a very good living in the non profits industry with an average annual salary of $29,884. Whereas adjusters are paid the highest salary in the finance industry with the average being $48,801.

      When it comes to education, claim processors tend to earn similar education levels than adjusters. In fact, they're 3.2% less likely to earn a Master's Degree, and 1.2% less likely to graduate with a Doctoral Degree.

      Description Of a Subrogation Specialist

      Now, we'll look at subrogation specialists, who generally average a higher pay when compared to adjusters annual salary. In fact, the difference is about $2,940 per year.

      While both adjusters and subrogation specialists complete day-to-day tasks using similar skills like insurance companies, adjusters, and liability claims, the two careers also vary in other skills.

      Each job requires different skills like "customer service," "total loss claims," "policy coverage," and "medical records," which might show up on an adjuster resume. Whereas subrogation specialist might include skills like "necessary information," "potential recovery," "medicaid," and "collection agencies."

      The average resume of subrogation specialists showed that they earn similar levels of education to adjusters. So much so that the likelihood of them earning a Master's Degree is 2.7% less. Additionally, they're more likely to earn a Doctoral Degree by 1.1%.