Administrative assistant job description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
Reply to incoming calls from customers including products and service questions, general information, and complaints Regularly meet with sales lead to receive the newest service and product knowledge Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
Responsible for all agent onboarding and pipeline management Develop and streamline the transition processes for new Agents/Teams Servant Leadership Approach - Go above and beyond to help the agents and direct them to the resources available Lead Social Media management and marketing Keeper of the office - Walkthrough office daily and keep a clean and organized environment Have a technology-based mind with a desire to learn and utilize within the organization Communicate through email, phone, & social media platforms
Qualifications
Must have graduated high school, received a G.E.D. or equivalent Strong knowledge of customer interface and interaction Display strong communication skills, active listening skills, and personal skills
Some college preferred Extraordinary people skills Leadership, management, and team-building skills Growth-minded and knowledge-based Coachable Problem-solving skills Proactive, positive attitude Knowledge of MS Word and Excel Above-average understanding of technology Track record of success in customer service
Company DescriptionAbout Keller Williams Charleston

Keller Williams is the #1 real estate company. Holding the top spot in agent count, units and sales volume, our sales force is one to be reckoned with. Home to the Tech-Enabled Agent, our business model equips agents with a technological edge and the ability to offer customers whatever they wish.

Our Mission: To build careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leaving.

Our Vision: To be the real estate company of choice for agents and their customers.

Our Values: God, Family, then Business

Your Career: You can have a career here. Not just a job. We want you to reach your highest potential. You decide what that is. Opportunities are plentiful and will be afforded to those that earn them.

Our Commitment: We lead to the “whole-person”. We are committed to your financial health and well-being. This starts with our competitive pay, Keller Williams profit sharing, first-class training, coaching, and development, and more!

**This is a Part time position working in the Cath Lab at Northwest Medical Center.**
**Summary**

Performs a variety of administrative functions. Schedules appointments, gives information to callers, and takes dictation. Composes memos, transcribes notes, and researches and creates presentations. Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports. May assist with compiling and developing the annual budget. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.

**Requirements**

High school diploma or equivalent with at least 1 year of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

_Northwest Medical Center is comprised of a 300-bed hospital, three urgent care facilities, a freestanding emergency center and a large physician group, offering you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. It strives to provide a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, Northwest is a great place to work. NMC is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested._

**Qualifications**

**Education**

**Required**

+ High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Engineering Administration Assistant will be assisting Director and/or Assistant Director of Engineering.
Perform clerical and administrative duties to ensure the prompt and efficient maintenance operation. Answer telephone inquiries, record and distribute messages and in a timely manner to parties concerned. Perform accounting tasks, including processing and tracking purchase orders and requisitions as needed. Maintain, organize and file all department related functions: shift logs, vendor records, regulatory documents. Assist in Scheduling in-house Staff Projects, Vendor Meetings, On Site Contractors, Internal Meetings etc. Participate in Health and Safety and Emergency Preparedness related tasks and activities for the department. Perform Basic Computer Tasks including Usage of MS-Office (Outlook, Word, Excel, Power-point etc. Must have valid work authorization for USA
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.


Our excellent benefits include:


•Free room nights, Discounted and Friends & Family Room Rates

•Medical, Prescription, Dental and Vision Insurance

•401K with company match

•Paid Time Off, Holiday Pay, new child leave

COVID-19 Safety: Hyatt Hotels follows all COVID-19 CDC and US] Health department protocols for the safety of our employees and guests.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Qualifications:


Job Qualifications:
High school graduate. Fluency in English both verbal and non-verbal. Compute mathematical calculations. Certification of previous training in computers preferred Previous guest relations training. Some college or training in Hospitality Industry. Previous experience in an administrative role, is preferred.
Ability to:
Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data.
Ascertain departmental training needs and provide such training.
Direct performance of staff and follow up with corrections when needed input and access information in the property management system/computers/point of sales system.