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Administrative assistant lead skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical administrative assistant lead skills. We ranked the top skills for administrative assistant leads based on the percentage of resumes they appeared on. For example, 15.4% of administrative assistant lead resumes contained patients as a skill. Continue reading to find out what skills an administrative assistant lead needs to be successful in the workplace.

15 administrative assistant lead skills for your resume and career

1. Patients

Here's how administrative assistant leads use patients:

Back office functions include rooming patients, recording vital signs, and taking brief histories in preparation for the Orthopedic Surgeon.
Appointed by head doctor of practice and manager as internet support for patients and inter-office technical support for staff.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative assistant leads use customer service:

Provided customer service in the facility through face-to-face communication and answering phone calls to schedule activities to students and community members.
Handled disgruntled callers and provided quality customer service within plan regulations.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how administrative assistant leads use patient care:

Worked with Medical Director and handled work schedule and outlook schedule so patient care and Medical Director Meetings were not overlapping.
Assisted 5 Pediatric Providers, 2 RN and 4 immunizations staff to perform high quality patient care.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how administrative assistant leads use cpr:

Participate in code team activities if indicated, maintain current CPR card and Medical Assistant Certification.
Specialized training for medication administration, emergency procedures; certified in First Aid, CPR.

5. Medical Assistants

Medical assistants are healthcare professionals whose job is to assist physicians in hospitals, clinics, and health care facilities. Medical assistants offer both clinical duties -- taking and recording vital signs and medical histories of patients, etc, and administrative duties -- telephone calls, schedule appointments, billing, etc.

Here's how administrative assistant leads use medical assistants:

Worked as the active Medical Assistant Lead with a well-known breast cancer physician while leading six other medical assistants.
Coach, assist, train and advocate for nine other medical assistants within the department.

6. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how administrative assistant leads use vital signs:

Take vital signs, blood withdraw, and administered injections.
Take, and record, patient vital signs, wound care, diabitis, and comadin.

7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative assistant leads use payroll:

Interviewed applicants, approved and processed employee payroll and updated department's employee handbook and equipment operation packet.
Transfer the manual information into automated records to be processed by SAP Software by the payroll service.

8. Injections

Here's how administrative assistant leads use injections:

Back Office: Rooming, vitals, injections, in-office procedures, prior authorizations, and ancillary testing.
Perform spirometry test, Ankle Brachial Index testing, routine lab draws, injections.

9. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how administrative assistant leads use office procedures:

Developed, implemented office procedures to streamline operations, eliminate duplication and improve efficiency throughout the department.
Developed office procedures and policies for Administrative Assistants.

10. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how administrative assistant leads use scheduling appointments:

Performed administrative duties for CEO and two Executive Partners included maintaining calendars, domestic/international travel, scheduling appointments and conference calls.
Managed the electronic calendar and mailbox of the frequently traveling Director; scheduling appointments and coordinating with two international partners.

11. PowerPoint

Here's how administrative assistant leads use powerpoint:

Work on large complex presentations utilizing PowerPoint, Excel, and Word, which would be presented to the Executive Board.
Advanced experience in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access and Microsoft Outlook.

12. Travel Arrangements

Here's how administrative assistant leads use travel arrangements:

Coordinated all employment interviews, including travel arrangements and scheduling, making sure candidates met with appropriate hiring manager.
Coordinated detailed international and domestic travel arrangements including visa arrangements, flights, hotel, transport and expense reporting.

13. Provides Administrative Support

Here's how administrative assistant leads use provides administrative support:

Manage Executive member of management schedule and provides administrative support to alternate management as well as clients.
Manage Executive member of management schedule and provides administrative support to alternate management as well as clients.

14. Word Processing

Here's how administrative assistant leads use word processing:

Perform intensive, hands-on training on preparing documents, using advance functions in word processing.
Performed administrative duties, including enrollment kit preparation, generating correspondence, word processing, creating and maintaining spreadsheets and photocopying.

15. Office Equipment

Here's how administrative assistant leads use office equipment:

Keep track & maintain office equipment, Xerox, faxes, kitchen, computers etc.
Maintained office equipment to office standards; supplies upkeep.

What skills help Administrative Assistant Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of administrative assistant lead skills to add to your resume

The most important skills for an administrative assistant lead resume and required skills for an administrative assistant lead to have include:

Patients
Customer Service
Patient Care
CPR
Medical Assistants
Vital Signs
Payroll
Injections
Office Procedures
Scheduling Appointments
PowerPoint
Travel Arrangements
Provides Administrative Support
Word Processing

Office Equipment
Exam Rooms
Telephone Calls
Expense Reports
Allergies
Front Desk
Administrative Tasks
Disciplinary Actions
Bank Deposits
Administrative Functions
Meeting Minutes
Purchase Orders
Blood Draws
FMLA

HR
Windows
HVAC
Splints
Statistical Data
Customer Complaints
Financial Reports
Inventory Control
Conference Calls
Fax Machines
Performance Evaluations
QuickBooks
A/R
A/P

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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