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Administrative assistant/sales support skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical administrative assistant/sales support skills. We ranked the top skills for administrative assistant/sales supports based on the percentage of resumes they appeared on. For example, 15.8% of administrative assistant/sales support resumes contained customer service as a skill. Continue reading to find out what skills an administrative assistant/sales support needs to be successful in the workplace.

15 administrative assistant/sales support skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative assistant/sales supports use customer service:
  • Trained customer service reps including tasks such as order processing, order verification and understanding products and software applications.
  • Gathered and calculated information for a monthly activity analysis for fountain and bottle customer service areas.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative assistant/sales supports use data entry:
  • Answer, screen and direct all incoming calls -Receive and sort mail and deliveries -Data entry
  • Assisted Import department with paper work and data entry of purchase orders using Net Yield.

3. Purchase Orders

Here's how administrative assistant/sales supports use purchase orders:
  • Maintain spreadsheets of commissions due from various vendors.- maintain file room- Double check all sales orders against purchase orders.
  • Ensured purchase orders were processed accurately through the various stages by working closely with the Shipping and Accounting Departments.

4. Trade Shows

Here's how administrative assistant/sales supports use trade shows:
  • Assisted in planning, brochures and public relations of two major trade shows for bar coding equipment and packaging.
  • Issued financial reports, calculating exchange rates, assisting with trade shows and training new Sales Administrator.

5. Expense Reports

Here's how administrative assistant/sales supports use expense reports:
  • Prepared travel arrangements for executives and managed expense reports.
  • Maintain organization charts and submitted expense reports.

6. Customer Database

A customer database is a way of ensuring information and data of customers stay updated. It helps encourage repeat business by building loyalty. The database includes contact information like the client's name, physical address, email address, and phone number.

Here's how administrative assistant/sales supports use customer database:
  • Implemented an enhanced customer database that increased usability and efficiency.
  • Handled contract administration and published reports utilizing the Tech Support customer database for use by Sales reps and managers.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative assistant/sales supports use payroll:
  • Calculated payroll accounting and resolved issues.
  • Maintained weekly times reports and submit information to payroll through automated system for up to 120 employees using ROM AS400.

8. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how administrative assistant/sales supports use order entry:
  • Monitor project schedules and project status; coordinated office purchasing, order entry and status tracking through shipment and delivery.
  • Managed telephone reception, daily billing and receiving functions, customer sales quotes, and order entry.

9. PowerPoint

Here's how administrative assistant/sales supports use powerpoint:
  • Created PowerPoint presentations and proofread existing presentations.
  • Used Microsoft Word and Excel on a regular basis, occasional us of PowerPoint.

10. Conference Calls

Conference calls are call that involves three or more people who can speak at the same time. One of the persons connected may add the person to confer through the phone whose voice can be heard by all of those on the line. This can be done when the phone is used as a feature for a conference call that allows the initial caller to add more listeners or speakers on the same line without losing the first person he called. This is used to listen or communicate to different people at the same time that would save time, effort and avoid repeating the same discussion.

Here's how administrative assistant/sales supports use conference calls:
  • Coordinated calendars, conference calls, meetings, travel, and PTO.
  • Arranged conference calls, airline/hotel reservations, and market meetings.

11. Office Equipment

Here's how administrative assistant/sales supports use office equipment:
  • Ordered and maintained all office supplies and office equipment.
  • Procured office equipment and office supplies.

12. Sales Reps

Here's how administrative assistant/sales supports use sales reps:
  • Conducted telemarketing calls to prospect for new customers and set up appointments for outside sales reps.
  • Set up New Stores/Close Stores in Mainframe System * Cross Trained with two other Sales Reps

13. Front Desk

Here's how administrative assistant/sales supports use front desk:
  • Worked front desk of office for 3 radio stations.
  • Prepared recommendations to standardize and streamline front desk operations to include a customer service improvement plan.

14. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how administrative assistant/sales supports use hr:
  • Facilitate the screening/hiring process, handle HR functions, and act as HR liaison for store employees and potential candidates.
  • Handled all HR issues including all procedures and related paperwork for new hires and termed employees.

15. Order Processing

Order processing plays a significant role when providing services to customers. It is the process of preparing and packing products to fulfill orders, delivering them in high-quality conditions.

Here's how administrative assistant/sales supports use order processing:
  • Order processing; request offers; place orders; prepare offers for parts and service visits.
  • Assisted with seed production order processing and kept excel records to bill appropriate parties.
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List of administrative assistant/sales support skills to add to your resume

Administrative assistant/sales support skills

The most important skills for an administrative assistant/sales support resume and required skills for an administrative assistant/sales support to have include:

  • Customer Service
  • Data Entry
  • Purchase Orders
  • Trade Shows
  • Expense Reports
  • Customer Database
  • Payroll
  • Order Entry
  • PowerPoint
  • Conference Calls
  • Office Equipment
  • Sales Reps
  • Front Desk
  • HR
  • Order Processing
  • Administrative Tasks
  • Sales Orders
  • Event Planning
  • Customer Accounts
  • A/R
  • Customer Inquiries
  • Administrative Functions
  • Business Cards
  • QuickBooks
  • Background Checks
  • Customer Orders
  • Sales Data
  • International Travel Arrangements
  • Computer System
  • Sales Presentations
  • Calendar Management
  • Real Estate
  • POS
  • Billing Issues
  • Multi-Line Phone System
  • Customer Support
  • Inventory Control
  • Sales Associates
  • Bank Deposits
  • Office Inventory
  • Sales Support
  • EDI
  • RFP
  • Client Database
  • Customer Complaints

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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