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Administrative assistant/scheduler skills for your resume and career

15 administrative assistant/scheduler skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Utilized excellent communication skills to lead meetings with supervisors/managers to update them on inventory status, orders and customer service issues.
- Compiled and distributed weekly department status report that supported airline aircraft customer service matters throughout the Americas.
2. Administrative Tasks
- Completed administrative tasks such as scheduling, document organization, lender meetings and email/phone correspondence with clients.
- Performed a variety of administrative tasks such as preparing, filling and organizing patient charts, processed patient payments.
3. Patients
- Greeted customers/patients and provided a customer friendly reception and in-processing by verifying patients medical and general wellness data on the computer.
- Managed effective communication with patients on informative instructions and expectations prior to surgery and responding to questions due to post surgery.
4. HR
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
- Maintained department files ensuring accuracy, timeliness and confidentiality, coordinated with internal HR.
- Report directly to HR Manager maintaining organizational charts and associate training / hiring requirements.
5. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Performed data entry, filed/maintained records, received, prepared and verified documents and searched/compiled information.
- Answered phones, scheduled jobs, reached out to potential clients for bids, performed data entry, and accounts receivable.
6. Excellent Interpersonal
- Experienced individual with excellent interpersonal and project management skills.
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Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.
- Improved patient care by maintaining and validating medical documents & information.
- Coordinated patient care, appointments-with various ancillary departments
8. PowerPoint
- Processed expense reports, created PowerPoint presentations, coordinate travel request and
- Prepared PowerPoint presentations, facilities coordination and inventory.
9. Schedule Appointments
- Assisted perspective and ongoing clients who are developmentally disabled to schedule appointments.
- Contacted Nielsen households to schedule appointments and resolve customer concerns.
10. Surgery
- Scheduled all office and surgical procedures according to our policies and protocols for office, ambulatory surgery center and participating hospitals.
- Maintain physician surgery schedule on Microsoft Outlook calendar.
11. Scheduling Software
Scheduling Software just like the name implies is software used to schedule appointments and bookings for business executives and employees alike. The software is also known as appointment scheduling software or a meeting scheduling tool. With the help of this software, professionals can manage their schedules effectively without mixing things up.
- Worked with Microsoft Excel, Word, Transit Scheduling software, and other computer programs.
- Enter events into two scheduling software programs and keep track of filing system.
12. Office Equipment
- Operate office equipment, such as voice mailing messaging systems, word processing and office database software.
- Ordered supplies and maintained inventory; placed requests for service of office equipment.
13. Word Processing
- Performed administrative functions including record management; typing and word processing of correspondence; production of reports and spreadsheets.
- Prepared and organized confidential correspondence, presentations and reports utilizing advanced word processing, graphics and presentation software knowledge.
14. Front Desk
- Greeted clients, performed duties of front desk receptionist and coordinate service including office supplies, photocopiers and kitchen supplies.
- Provided administrative support to the Front Desk area, Lead Medical Assistant, Triage Clinical Supervisor and Medical Associate.
15. Patient Charts
- Prepared patient charts for scheduled visit including set up of new patient with all required documents.
- Filed patient charts and input patient information into data system.
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What skills help Administrative Assistant/Schedulers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on administrative assistant/scheduler resumes?
What administrative assistant/scheduler skills would you recommend for someone trying to advance their career?
Anne McConnell Ph.D.
Professor, West Virginia State University
What type of skills will young administrative assistant/schedulers need?
Associate Professor of History, Meredith College
Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.
What technical skills for an administrative assistant/scheduler stand out to employers?
Christi Patton Luks
Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology
What soft skills should all administrative assistant/schedulers possess?
List of administrative assistant/scheduler skills to add to your resume

The most important skills for an administrative assistant/scheduler resume and required skills for an administrative assistant/scheduler to have include:
- Customer Service
- Administrative Tasks
- Patients
- HR
- Data Entry
- Excellent Interpersonal
- Patient Care
- PowerPoint
- Schedule Appointments
- Surgery
- Scheduling Software
- Office Equipment
- Word Processing
- Front Desk
- Patient Charts
- Computer System
- Patient Appointments
- Insurance Verification
- Provides Administrative Support
- Schedule Changes
- Meeting Minutes
- EMR
- Travel Arrangements
- Telephone Calls
- Hippa
- HIPAA
- Inbound Calls
- Clerical Support
- CPT
- Staff Schedules
- Medicaid
- Surgical Procedures
- Direct Calls
- Expense Reports
- Kronos
- Multi-Line Phone System
- PTO
- Patient Registration
- MRI
- Insurance Benefits
- Scheduling System
- Administrative Functions
- Service Calls
- Insurance Coverage
- Medical Procedures
- Background Checks
- Insurance Authorizations
- Geotechnical
- QuickBooks
Updated January 8, 2025