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Administrative assistant/scheduler skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Dr. Mike Peterson Ph.D.,
Anne McConnell Ph.D.
Administrative assistant/scheduler example skills
Below we've compiled a list of the most critical administrative assistant/scheduler skills. We ranked the top skills for administrative assistant/schedulers based on the percentage of resumes they appeared on. For example, 20.3% of administrative assistant/scheduler resumes contained customer service as a skill. Continue reading to find out what skills an administrative assistant/scheduler needs to be successful in the workplace.

15 administrative assistant/scheduler skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative assistant/schedulers use customer service:
  • Utilized excellent communication skills to lead meetings with supervisors/managers to update them on inventory status, orders and customer service issues.
  • Compiled and distributed weekly department status report that supported airline aircraft customer service matters throughout the Americas.

2. Administrative Tasks

Here's how administrative assistant/schedulers use administrative tasks:
  • Completed administrative tasks such as scheduling, document organization, lender meetings and email/phone correspondence with clients.
  • Performed a variety of administrative tasks such as preparing, filling and organizing patient charts, processed patient payments.

3. Patients

Here's how administrative assistant/schedulers use patients:
  • Greeted customers/patients and provided a customer friendly reception and in-processing by verifying patients medical and general wellness data on the computer.
  • Managed effective communication with patients on informative instructions and expectations prior to surgery and responding to questions due to post surgery.

4. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how administrative assistant/schedulers use hr:
  • Maintained department files ensuring accuracy, timeliness and confidentiality, coordinated with internal HR.
  • Report directly to HR Manager maintaining organizational charts and associate training / hiring requirements.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative assistant/schedulers use data entry:
  • Performed data entry, filed/maintained records, received, prepared and verified documents and searched/compiled information.
  • Answered phones, scheduled jobs, reached out to potential clients for bids, performed data entry, and accounts receivable.

6. Excellent Interpersonal

Here's how administrative assistant/schedulers use excellent interpersonal:
  • Experienced individual with excellent interpersonal and project management skills.

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7. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how administrative assistant/schedulers use patient care:
  • Improved patient care by maintaining and validating medical documents & information.
  • Coordinated patient care, appointments-with various ancillary departments

8. PowerPoint

Here's how administrative assistant/schedulers use powerpoint:
  • Processed expense reports, created PowerPoint presentations, coordinate travel request and
  • Prepared PowerPoint presentations, facilities coordination and inventory.

9. Schedule Appointments

Here's how administrative assistant/schedulers use schedule appointments:
  • Assisted perspective and ongoing clients who are developmentally disabled to schedule appointments.
  • Contacted Nielsen households to schedule appointments and resolve customer concerns.

10. Surgery

Here's how administrative assistant/schedulers use surgery:
  • Scheduled all office and surgical procedures according to our policies and protocols for office, ambulatory surgery center and participating hospitals.
  • Maintain physician surgery schedule on Microsoft Outlook calendar.

11. Scheduling Software

Scheduling Software just like the name implies is software used to schedule appointments and bookings for business executives and employees alike. The software is also known as appointment scheduling software or a meeting scheduling tool. With the help of this software, professionals can manage their schedules effectively without mixing things up.

Here's how administrative assistant/schedulers use scheduling software:
  • Worked with Microsoft Excel, Word, Transit Scheduling software, and other computer programs.
  • Enter events into two scheduling software programs and keep track of filing system.

12. Office Equipment

Here's how administrative assistant/schedulers use office equipment:
  • Operate office equipment, such as voice mailing messaging systems, word processing and office database software.
  • Ordered supplies and maintained inventory; placed requests for service of office equipment.

13. Word Processing

Here's how administrative assistant/schedulers use word processing:
  • Performed administrative functions including record management; typing and word processing of correspondence; production of reports and spreadsheets.
  • Prepared and organized confidential correspondence, presentations and reports utilizing advanced word processing, graphics and presentation software knowledge.

14. Front Desk

Here's how administrative assistant/schedulers use front desk:
  • Greeted clients, performed duties of front desk receptionist and coordinate service including office supplies, photocopiers and kitchen supplies.
  • Provided administrative support to the Front Desk area, Lead Medical Assistant, Triage Clinical Supervisor and Medical Associate.

15. Patient Charts

Here's how administrative assistant/schedulers use patient charts:
  • Prepared patient charts for scheduled visit including set up of new patient with all required documents.
  • Filed patient charts and input patient information into data system.
top-skills

What skills help Administrative Assistant/Schedulers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on administrative assistant/scheduler resumes?

Dr. Mike Peterson Ph.D.Dr. Mike Peterson Ph.D. LinkedIn profile

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What administrative assistant/scheduler skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young administrative assistant/schedulers need?

Angela Robbins Ph.D.Angela Robbins Ph.D. LinkedIn profile

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an administrative assistant/scheduler stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all administrative assistant/schedulers possess?

Brandy BaileyBrandy Bailey LinkedIn profile

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

List of administrative assistant/scheduler skills to add to your resume

Administrative assistant/scheduler skills

The most important skills for an administrative assistant/scheduler resume and required skills for an administrative assistant/scheduler to have include:

  • Customer Service
  • Administrative Tasks
  • Patients
  • HR
  • Data Entry
  • Excellent Interpersonal
  • Patient Care
  • PowerPoint
  • Schedule Appointments
  • Surgery
  • Scheduling Software
  • Office Equipment
  • Word Processing
  • Front Desk
  • Patient Charts
  • Computer System
  • Patient Appointments
  • Insurance Verification
  • Provides Administrative Support
  • Schedule Changes
  • Meeting Minutes
  • EMR
  • Travel Arrangements
  • Telephone Calls
  • Hippa
  • HIPAA
  • Inbound Calls
  • Clerical Support
  • CPT
  • Staff Schedules
  • Medicaid
  • Surgical Procedures
  • Direct Calls
  • Expense Reports
  • Kronos
  • Multi-Line Phone System
  • PTO
  • Patient Registration
  • MRI
  • Insurance Benefits
  • Scheduling System
  • Administrative Functions
  • Service Calls
  • Insurance Coverage
  • Medical Procedures
  • Background Checks
  • Insurance Authorizations
  • Geotechnical
  • QuickBooks

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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