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Administrative assistant/secretary/receptionist skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Dr. Mike Peterson Ph.D.,
Anne McConnell Ph.D.
Below we've compiled a list of the most critical administrative assistant/secretary/receptionist skills. We ranked the top skills for administrative assistant/secretaries/receptionist based on the percentage of resumes they appeared on. For example, 22.4% of administrative assistant/secretary/receptionist resumes contained data entry as a skill. Continue reading to find out what skills an administrative assistant/secretary/receptionist needs to be successful in the workplace.

15 administrative assistant/secretary/receptionist skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative assistant/secretaries/receptionist use data entry:
  • Created forms and performed data entry tasks.
  • Answer multi-line telephones *Data entry *Accounts payable/receivable

2. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how administrative assistant/secretaries/receptionist use scheduling appointments:
  • Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files.
  • Conducted clerical and administrative functions such as organizing paper and electronic files, generating correspondence, scheduling appointments and answering telephones.

3. Front Desk

Here's how administrative assistant/secretaries/receptionist use front desk:
  • Worked as a front desk office receptionist.
  • Worked with NOKIA, EDS, DuPont, DAEWOO and Lucent Technologies as a front desk, customer service representative.

4. Office Equipment

Here's how administrative assistant/secretaries/receptionist use office equipment:
  • Set up and managed filing systems for student and staff attendance Arranged repair services for malfunctioned office equipment
  • general clerical office equipment operations reception filing and data archiving MS Word/Excel

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative assistant/secretaries/receptionist use payroll:
  • Processed staff meal deductions for payroll.
  • Coordinate off-site storage documents, mail distribution, payroll, new employee orientation History Bookkeeper/Reception New Generation Painting File all paperwork.

6. Multi-Line Phone System

Here's how administrative assistant/secretaries/receptionist use multi-line phone system:
  • Operated multi-line phone system as well as receptionist/switchboard areas, scheduling and greeting clients prior to appointments.
  • Used multi-line phone and transferred calls.

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7. Travel Arrangements

Here's how administrative assistant/secretaries/receptionist use travel arrangements:
  • Greet all visitors and customers, handled all travel arrangements and managed department executive calendars.
  • Make travel arrangements for upper management.

8. Word Processing

Here's how administrative assistant/secretaries/receptionist use word processing:
  • Researched precedents using Lexis/Nexis & familiarized other staff with Word Processing.
  • Performed in-depth word processing functions, including preparation of post-doctoral application documents, proofing and editing for executive committee review.

9. PowerPoint

Here's how administrative assistant/secretaries/receptionist use powerpoint:
  • Use Microsoft Office products such as; Excel, Word, PowerPoint, and Outlook.
  • Created presentation books and submission materials for underwriters review for premium quotes as well as facilitated meeting with underwriters via PowerPoint.

10. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how administrative assistant/secretaries/receptionist use direct calls:
  • Receive phone calls, and direct calls to the appropriate associate.
  • Answer phones, direct calls and take messages.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how administrative assistant/secretaries/receptionist use telephone calls:
  • Greet guests, screened/directed telephone calls and coordinated conference calls on 6-line switchboard.
  • Serve as receptionist by welcoming visitors and routing telephone calls.

12. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how administrative assistant/secretaries/receptionist use windows:
  • Utilized educational database software and other Windows programs.
  • Typed memorandum and correspondence using WordPerfect for Windows.

13. Greeting Visitors

Here's how administrative assistant/secretaries/receptionist use greeting visitors:
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information.
  • Maintained receptionist area including greeting visitors and responding to telephone and in person request for information.

14. Proofread

Proofreading simply carefully checking your text for possible errors like typographical errors or mistakes in grammar, style, and spelling before it can be published or shared. This is generally known as the very last stage of any writing process when you need to fix minor spelling and punctuation mistakes, typos, formatting issues,


and inconsistencies.

Here's how administrative assistant/secretaries/receptionist use proofread:
  • Proofread, edited & typed legal briefs, business letters, case notes.

15. Fax Machines

Here's how administrative assistant/secretaries/receptionist use fax machines:
  • Transmitted information or documents to customers using computers, fax machines and mail Maintained appointment calendars.
  • Operated office equipment such as copiers and fax machines along with entering information into computer databases.
top-skills

What skills help Administrative Assistant/Secretaries/Receptionist find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on administrative assistant/secretary/receptionist resumes?

Dr. Mike Peterson Ph.D.Dr. Mike Peterson Ph.D. LinkedIn profile

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What administrative assistant/secretary/receptionist skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young administrative assistant/secretary/receptionists need?

Angela Robbins Ph.D.Angela Robbins Ph.D. LinkedIn profile

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an administrative assistant/secretary/receptionist stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all administrative assistant/secretary/receptionists possess?

Brandy BaileyBrandy Bailey LinkedIn profile

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

List of administrative assistant/secretary/receptionist skills to add to your resume

Administrative assistant/secretary/receptionist skills

The most important skills for an administrative assistant/secretary/receptionist resume and required skills for an administrative assistant/secretary/receptionist to have include:

  • Data Entry
  • Scheduling Appointments
  • Front Desk
  • Office Equipment
  • Payroll
  • Multi-Line Phone System
  • Travel Arrangements
  • Word Processing
  • PowerPoint
  • Direct Calls
  • Telephone Calls
  • Windows
  • Greeting Visitors
  • Proofread
  • Fax Machines
  • Administrative Functions
  • Meeting Minutes
  • Expense Reports
  • Computer System
  • Insurance Claims
  • Real Estate
  • Office Functions
  • Subpoenas
  • Database Management
  • Office Machines

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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