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Administrative assistant/secretary/receptionist skills for your resume and career
15 administrative assistant/secretary/receptionist skills for your resume and career
1. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Created forms and performed data entry tasks.
- Answer multi-line telephones *Data entry *Accounts payable/receivable
2. Scheduling Appointments
Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.
- Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files.
- Conducted clerical and administrative functions such as organizing paper and electronic files, generating correspondence, scheduling appointments and answering telephones.
3. Front Desk
- Worked as a front desk office receptionist.
- Worked with NOKIA, EDS, DuPont, DAEWOO and Lucent Technologies as a front desk, customer service representative.
4. Office Equipment
- Set up and managed filing systems for student and staff attendance Arranged repair services for malfunctioned office equipment
- general clerical office equipment operations reception filing and data archiving MS Word/Excel
5. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Processed staff meal deductions for payroll.
- Coordinate off-site storage documents, mail distribution, payroll, new employee orientation History Bookkeeper/Reception New Generation Painting File all paperwork.
6. Multi-Line Phone System
- Operated multi-line phone system as well as receptionist/switchboard areas, scheduling and greeting clients prior to appointments.
- Used multi-line phone and transferred calls.
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- Greet all visitors and customers, handled all travel arrangements and managed department executive calendars.
- Make travel arrangements for upper management.
8. Word Processing
- Researched precedents using Lexis/Nexis & familiarized other staff with Word Processing.
- Performed in-depth word processing functions, including preparation of post-doctoral application documents, proofing and editing for executive committee review.
9. PowerPoint
- Use Microsoft Office products such as; Excel, Word, PowerPoint, and Outlook.
- Created presentation books and submission materials for underwriters review for premium quotes as well as facilitated meeting with underwriters via PowerPoint.
10. Direct Calls
Direct calls are connections established with a previous customer or client, most likely a subscriber.
- Receive phone calls, and direct calls to the appropriate associate.
- Answer phones, direct calls and take messages.
11. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Greet guests, screened/directed telephone calls and coordinated conference calls on 6-line switchboard.
- Serve as receptionist by welcoming visitors and routing telephone calls.
12. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Utilized educational database software and other Windows programs.
- Typed memorandum and correspondence using WordPerfect for Windows.
13. Greeting Visitors
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information.
- Maintained receptionist area including greeting visitors and responding to telephone and in person request for information.
14. Proofread
Proofreading simply carefully checking your text for possible errors like typographical errors or mistakes in grammar, style, and spelling before it can be published or shared. This is generally known as the very last stage of any writing process when you need to fix minor spelling and punctuation mistakes, typos, formatting issues,
and inconsistencies.
- Proofread, edited & typed legal briefs, business letters, case notes.
15. Fax Machines
- Transmitted information or documents to customers using computers, fax machines and mail Maintained appointment calendars.
- Operated office equipment such as copiers and fax machines along with entering information into computer databases.
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What skills help Administrative Assistant/Secretaries/Receptionist find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on administrative assistant/secretary/receptionist resumes?
What administrative assistant/secretary/receptionist skills would you recommend for someone trying to advance their career?
Anne McConnell Ph.D.
Professor, West Virginia State University
What type of skills will young administrative assistant/secretary/receptionists need?
Associate Professor of History, Meredith College
Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.
What technical skills for an administrative assistant/secretary/receptionist stand out to employers?
Christi Patton Luks
Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology
What soft skills should all administrative assistant/secretary/receptionists possess?
List of administrative assistant/secretary/receptionist skills to add to your resume
The most important skills for an administrative assistant/secretary/receptionist resume and required skills for an administrative assistant/secretary/receptionist to have include:
- Data Entry
- Scheduling Appointments
- Front Desk
- Office Equipment
- Payroll
- Multi-Line Phone System
- Travel Arrangements
- Word Processing
- PowerPoint
- Direct Calls
- Telephone Calls
- Windows
- Greeting Visitors
- Proofread
- Fax Machines
- Administrative Functions
- Meeting Minutes
- Expense Reports
- Computer System
- Insurance Claims
- Real Estate
- Office Functions
- Subpoenas
- Database Management
- Office Machines
Updated January 8, 2025