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Administrative Associate skills for your resume and career

Updated January 8, 2025

5 min read

Quoted Experts

Dr. Mike Peterson Ph.D.,

Allison White

Below we've compiled a list of the most critical administrative associate skills. We ranked the top skills for administrative associates based on the percentage of resumes they appeared on. For example, 11.6% of administrative associate resumes contained administrative tasks as a skill. Continue reading to find out what skills an administrative associate needs to be successful in the workplace.

15 administrative associate skills for your resume and career

1. Administrative Tasks

Here's how administrative associates use administrative tasks:

Supported Counsels, two Office Directors, Director of International Relations and Manager of Political Programs by performing administrative tasks.
Prioritize, plan coordinate and supervise secretarial and administrative tasks in Program Office and in specialized educational units.

2. Purchase Orders

Here's how administrative associates use purchase orders:

General administrative duties included authorizing, processing, approving and monitoring expenses related to all purchase orders and travel documents.
Utilized my communication and problem solving skills by monitoring and expediting various purchase order contracts.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative associates use customer service:

Administrated statewide conversion to Cardinal Health ambulatory medical supply procurement module providing customer service to 160 ambulatory practice locations in Colorado.
Provided exceptional customer service including greeting visitors or callers and managed inquires and directed them to appropriate referrals.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how administrative associates use telephone calls:

Maintain financial records and prepare preliminary budget estimate* Make and receive telephone calls regarding customer questions including appointment scheduling.
Provide outstanding patient service handling, and directing incoming telephone calls, assisting patients with inquiries, and requests.

5. Travel Arrangements

Here's how administrative associates use travel arrangements:

Exercised additional support including calendar management, telephone coverage, travel arrangements, expense reports, presentations, and performance reports.
Assisted with faculty recruitment, including compilation of application packages, creating itineraries and coordinating travel arrangements for visiting candidates.

6. Patients

Here's how administrative associates use patients:

Supported medical doctors, managed sensitive and confidential records pertaining to high risk patients with emphasis on accuracy.
Administered to register emergency room patients efficiently and accurately by inputting their information into the e-care database system.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative associates use data entry:

Schedule and coordinate meetings and events Accomplishments Effectively decreased turnaround time on appointments and data entry.
General administrative duties and data entry * Responsible for consolidation and distribution of departmental weekly reports

8. Medical Terminology

Here's how administrative associates use medical terminology:

Answered call and performed Hospital clerical duties, including medical record request and knowledge of medical terminology.
Performed secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.

9. PowerPoint

Here's how administrative associates use powerpoint:

Created high-quality PowerPoint presentations and Excel spreadsheets that accommodated executives' information for various meetings.
Prepared PowerPoint & other digital media for presentations that were distributed to upper management.

10. Office Equipment

Here's how administrative associates use office equipment:

Coordinate office services and related activities such as office equipment maintenance and housekeeping of office facilities.
Ensured office equipment was adequately maintained and contacted vendor to report service issue.

11. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how administrative associates use patient care:

Improved medical management of patient care and decreased overall length-of-stay.
Performed accurate and timely processing of patient care orders

12. Eagle

Here's how administrative associates use eagle:

Use TTU programs including Marketplace, Banner AceWare and Eagle Buy.

13. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how administrative associates use phone calls:

Answered phone calls and completed doctor/patient orders.-Performed safety procedure weekly for all employees'.-Supervised night shift employees'.-Entered all invoices into proper databases.
Accounted for correspondence including answering phone calls and disseminating information.

14. Excellent Organizational

Here's how administrative associates use excellent organizational:

Demonstrated excellent organizational and inter-personal skills.
Interacted with clients and utilized excellent organizational skills to arrange and coordinate doctor appointments and tests.

15. Provides Administrative Support

Here's how administrative associates use provides administrative support:

Manage Executive member of management schedule and provides administrative support to alternate management as well as clients.
Position provides administrative support to managers, directors and vice presidents and executive vice presidents.

12 Administrative Associate Resume Examples

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What skills help Administrative Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Administrative Associate resumes?

Dr. Mike Peterson Ph.D.

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What hard/technical skills are most important for Administrative Associates?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.

What soft skills should all Administrative Associates possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

What Administrative Associate skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young Administrative Associates need?

Angela Robbins Ph.D.

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an Administrative Associate stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

Do you want to know more?

List of administrative associate skills to add to your resume

The most important skills for an administrative associate resume and required skills for an administrative associate to have include:

Administrative Tasks
Purchase Orders
Customer Service
Telephone Calls
Travel Arrangements
Patients
Data Entry
Medical Terminology
PowerPoint
Office Equipment
Patient Care
Eagle
Phone Calls
Excellent Organizational
Provides Administrative Support
Scheduling Appointments

Word Processing
Financial Transactions
Human Resources
Reservations
Home Health
Excellent Interpersonal
Payroll
Rehabilitation
Financial Reports
Meeting Minutes
Expense Reports
Front Desk
Administrative Functions
Event Planning
Calendar Management
Clerical Support

Insurance Verification
SharePoint
Conference Calls
Collating
Office Management
Office Operations
Patient Registration
Patient Appointments
Medicaid
Financial Statements
Multi-Line Phone System
HIPAA
Administrative Assistance
Provide General Support
Customer Inquiries
Computer System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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